11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Required Skills and Qualifications Technical Expertise

• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman) and modelling tools.

• In-depth knowledge of cloud computing, distributed systems, data management, application development, and network architecture.

• Familiarity with programming languages and development methodologies. Business Acumen

• Strong analytical skills to translate business needs into technical solutions.

• Comprehensive understanding of business processes and technology optimization opportunities.

• Excellent communication and presentation skills to explain technical concepts to diverse stakeholders. Leadership and Collaboration

• Demonstrated ability to lead cross-functional teams and influence decisions across the organization.

• Strong collaboration skills to engage with various stakeholders effectively.

Experience

• Proven experience as an Enterprise Architect in a complex IT environment, preferably within IT services.

• A successful track record in designing and implementing enterprise-wide IT solutions.

• Experience managing large-scale technology transformations and migration projects. Domain Expertise

• We are seeking an Enterprise Architect with proven exposure to the BFSI (Banking, Financial Services, and Insurance) domain. Candidates with experience in Retail and Healthcare domains are also preferred.

Preferred Qualifications

• Certification in enterprise architecture frameworks such as TOGAF or Zachman.

• Knowledge of DevOps practices and tools.

• Experience with modern technology stacks and microservices-based architectures. 

·      A thoroughly experienced OMS resource with preference to Blue Yonder OMS and good exposure in building custom microservices as extension points to OMS possessing good cloud knowledge.

·      Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS)

·      Should be cognizant of key integrations undertaken in eCommerce and associated downstream subsystems which should include but not limited to different Search frameworks, Payment gateways, Product Lifecycle Management Systems, Loyalty platforms, Recommendation engines, Promotion frameworks etc.

·      Recommend someone having a good knowledge of integrations with downstream eCommerce systems like OMS, Store Systems, ERP etc.

·      Any additional knowledge on OMS and Store domains will be additional advantage.

·      Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services – RESTful and integrating headless applications.

·      Should be able to understand system end-end, maintain application and troubleshoot issues.

·      Good understanding of Data Structures and Entity models.

·      Should have understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS.

·      Expertise in integrating synchronously and asynchronously with third party web services.

·      Good to have concrete knowledge of AWS Lambda functions, API Gateway, AWS.

·      CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc.

·      Knowledge on any major eCommerce / OMS platforms will have added advantage.

·      Must have a working knowledge of Production Application Support.

·      Good knowledge of Agile methodology, CI/CD pipelines, code repo and branching strategies preferably with GitHub or Bitbucket.

·      Good knowledge of observability tools like NewRelic , DataDog, Graphana, Splunk etc. with knowledge on configuring new reports, proactive alert settings, monitoring KPIs etc.

·      Should have a fairly good understanding of L3 support processes, roles and responsibilities.

·      Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive.

Should be flexible to work with overlap with some part of onsite (PST) hours as part of various client meetings and hand offs with Alo client leadership team

About Founding Minds

At Founding Minds, we are one of the preferred product development partners in the software industry, collaborating with clients across the globe to design and build innovative software products. We also serve as an incubator for many startups, giving our team members exposure to diverse projects and emerging technologies. As a contributor, you’ll have the opportunity to brainstorm with talented individuals, explore new ideas, and apply a wide range of technologies. We encourage ownership, continuous learning, and innovation. If you are passionate about technology and problem-solving, Founding Minds offers limitless opportunities to grow your career.

Role Overview

We are looking for a Junior Automation Engineer with hands-on experience in automation tool. The ideal candidate will assist in building automation solutions, integrating AI capabilities, and contributing to innovative automation initiatives across domains.

Key Responsibilities

·       Develop and implement automation workflows using automation tools and scripting languages.

·       Assist in integrating AI agents.

·       Work collaboratively with cross-functional teams to understand and deliver project requirements.

·       Support deployment and management of automation solutions on cloud platforms.

·       Gain exposure to OCR and document processing systems to enhance automation accuracy.

·       Troubleshoot, maintain, and continuously improve existing automation workflows.

Required Skills and Experience

·       Total Experience: Around 5 years

·       Automation experience: 2 years

·       Development experience in any programming language (Python, Java, C#, etc.)

·       Basic understanding of AI Agents and their application in automation.

·       Familiarity with OCR and document processing technologies.

·       Working knowledge of cloud platforms; experience with Docker or Kubernetes is an advantage.

·       Strong analytical, problem-solving, and communication skills.

·       Eagerness to learn and grow in automation and AI-driven technologies.

Why Join Us

·       Work with a dynamic team on cutting-edge automation projects.

·       Opportunity to learn, innovate, and grow in a fast-evolving domain.

·       Exposure to multiple technologies and real-world product challenges.

·       Supportive, collaborative, and growth-oriented work culture.

If you’re enthusiastic about automation and eager to learn, Founding Minds is the place to accelerate your career journey.

Interview & Work Location: Kochi, Coimbatore

Experience- 3-5 years

Notice Period - immediate to 30 Days

Who we are;

Orion delivers game changing business transformation & digital product development with agility at scale. With a maturity and scale of 25+ years in the industry, Orion has 6200 + associates working across 12 major delivery centers across the globe! Follow us on the links below to know more!

Key Accountability;

• Performs implementation of high level design and specifications.

• Develops low level design, class diagrams, flow charts.

• Performs Unit testing of individually developed components and fix errors, if any.

• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.

• Strives for technology innovation in terms of exploring new and efficient ways of writing code.

• Is responsible for writing simple, reusable code by following coding standards.

• Ensure proper documentation of implementation and reviews.

• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

Key Competencies;

• Strong knowledge of .netcore, SQL Server, Angular 6+

• Basic understanding of Azure Cloud and Azure functions

• Fair understanding of object-oriented programming (OOP)

• Fair understanding of WCF / Web Services / JQuery / CSS / Ajax/HTML 5/ JavaScript.

• Fair understanding of Entity Framework.

• Knowledge of design patterns will be an added advantage.

• Clear communication skills are of high importance

• Ability to quickly learn new concepts and software is necessary

• Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit

• exceptional relationship management skills

• Passionate about building high-quality systems with software implementation best practices

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Benefits:

• Competitive salary and performance-based incentives.

• Flexible work environment (Remote/Hybrid options available).

• Health insurance and other perks.

• Learning and development opportunities.

• Collaborative and innovative work culture.

Roles & Responsibilities:
·Manage company’s various online bidding profiles
·Identifying quality lead and bringing up the projects for the company
·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
·Handle the initial discussions and collect the strategic information about the prospects
·Understand complex project requirements and prepare proposal /bid to generate leads
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
·Scout for new bidding platforms and websites to catch out the opportunities.
 
Skill & Experience Required
·Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
·Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
·Experience with lead generation and prospect management via various online bidding platforms.
·Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
·Lead generation through LinkedIn, database, and other social networks would be an added value.
·Ability to handle the sales independently or as part of a team

Greetings from Ellixtra Technologies Private Limited!

Ellixtra technologies is a bunch of young, self- motivated individuals that came together to create something significant for our society. A start up where we develop new business models for the pharmacy industry to keep our customers engaged on the right track. Our key components are authenticity and affordability, and we continue to look forward to a society in which access to affordable healthcare is no longer an issue.

We are looking to hire a Backend Engineer with outstanding organizational and research skills with 2 years experience,

About The Role

• Design, develop, test, deploy, maintain, and improve software and new user-facing features across Ellixtras products and services.
• Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
• Champion a passion for engineering best practices such as code quality, linting, and testing.
• Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
• Stay engaged with the latest technologies and evaluate strategies to keep the Novo technology stack up to date.
  
  

Requirements for the Role

• 2+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
• Extensive background in designing, developing, testing, deploying, maintaining, and improving the software.
• Good understanding of Node.js & Javascript ecosystem.
• Demonstrated ability to translate business goals and initiatives into technical requirements.
• Strong understanding of SQL database.
• Demonstrable experience architecting scalable and cost-effective solutions to ensure and support customer growth.
• Understanding of system design and architecture.
• Interest in engaging with the latest technologies and evaluating strategies to keep the Novo technology stack up to date.
• Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam

Location – Kochi

Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL

*Knowledge in Power BI would be a add on.

* Experience in upgrading, configuring and debugging existing systems 

* Providing technical support for web, desktop and mobile applications

*Proficient in writing clean, scalable code using .NET programming languages

*Develop documentation throughout SDLC

*Serve as an expert on applications and provide technical support

*Revise, update, refactor and debug code to improve existing software

* Analytical mindset & problem solving aptitude & implementing the best solution as per needs

* Superior communication skills as the role involves daily client interactions

Mandatory Skill Requirements:

1. Strong Fundamentals on Manual Testing.
2. Some experience on API Automation Testing .
3. Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
4. Basic understanding of SQL.(During the interview one SQL question will be asked)
5. Preferred Experience ( 2-6 yrs)