11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Description

We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in Google Cloud Platform (GCP) and CI/CD automation to lead cloud infrastructure initiatives. The ideal candidate will design and implement robust CI/CD pipelines, automate deployments, ensure platform reliability, and drive continuous improvement in cloud operations and DevOps practices.

Key Responsibilities:

• Design, develop, and optimize end-to-end CI/CD pipelines using Jenkins, with a strong focus on Declarative Pipeline syntax.
• Automate deployment, scaling, and management of applications across various GCP services including GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, VPC, and Cloud Functions.
• Collaborate closely with development and DevOps teams to ensure seamless integration of applications into the CI/CD pipeline and GCP environment.
• Implement and manage monitoring, logging, and ing solutions to maintain visibility, reliability, and performance of cloud infrastructure and applications.
• Ensure compliance with security best practices and organizational policies across GCP environments.
• Document processes, configurations, and architectural decisions to maintain operational transparency.
• Stay updated with the latest GCP services, DevOps, and SRE best practices to enhance infrastructure efficiency and reliability.

Mandatory Skills:

• Google Cloud Platform (GCP) – Hands-on experience with core GCP compute, networking, and storage services.
• Jenkins – Expertise in Declarative Pipeline creation and optimization.
• CI/CD – Strong understanding of automated build, test, and deployment workflows.
• Solid understanding of SRE principles including automation, scalability, observability, and system reliability.
• Familiarity with containerization and orchestration tools (Docker, Kubernetes – GKE).
• Proficiency in scripting languages such as Shell, Python, or Groovy for automation tasks.

Preferred Skills:

• Experience with Terraform, Ansible, or Cloud Deployment Manager for Infrastructure as Code (IaC).
• Exposure to monitoring and observability tools like Stackdriver, Prometheus, or Grafana.
• Knowledge of multi-cloud or hybrid environments (AWS experience is a plus).
• GCP certification (Professional Cloud DevOps Engineer / Cloud Architect) preferred.

Skills

Gcp, Jenkins, CICD Aws,

Nice to Haves

Experience with Terraform, Ansible, or Cloud Deployment Manager for Infrastructure as Code (IaC).

Exposure to monitoring and observability tools like Stackdriver, Prometheus, or Grafana.

Knowledge of multi-cloud or hybrid environments (AWS experience is a plus).

GCP certification (Professional Cloud DevOps Engineer / Cloud Architect) preferred.

******

Notice period - 0 to 15days only

Location – Pune, Trivandrum, Kochi, Chennai

JOB DETAILS:

* Job Title: Associate III - Data Engineering

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4-6 years

* Location: Trivandrum, Kochi

Job Description

Job Title:

Data Services Engineer – AWS & Snowflake

Job Summary:

As a Data Services Engineer, you will be responsible for designing, developing, and maintaining robust data solutions using AWS cloud services and Snowflake.

You will work closely with cross-functional teams to ensure data is accessible, secure, and optimized for performance.

Your role will involve implementing scalable data pipelines, managing data integration, and supporting analytics initiatives.

Responsibilities:

• Design and implement scalable and secure data pipelines on AWS and Snowflake (Star/Snowflake schema)

• Optimize query performance using clustering keys, materialized views, and caching

• Develop and maintain Snowflake data warehouses and data marts.

• Build and maintain ETL/ELT workflows using Snowflake-native features (Snowpipe, Streams, Tasks).

• Integrate Snowflake with cloud platforms (AWS, Azure, GCP) and third-party tools (Airflow, dbt, Informatica)

• Utilize Snowpark and Python/Java for complex transformations

• Implement RBAC, data masking, and row-level security.

• Optimize data storage and retrieval for performance and cost-efficiency.

• Collaborate with stakeholders to gather data requirements and deliver solutions.

• Ensure data quality, governance, and compliance with industry standards.

• Monitor, troubleshoot, and resolve data pipeline and performance issues.

• Document data architecture, processes, and best practices.

• Support data migration and integration from various sources.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3 to 4 years of hands-on experience in data engineering or data services.

• Proven experience with AWS data services (e.g., S3, Glue, Redshift, Lambda).

• Strong expertise in Snowflake architecture, development, and optimization.

• Proficiency in SQL and Python for data manipulation and scripting.

• Solid understanding of ETL/ELT processes and data modeling.

• Experience with data integration tools and orchestration frameworks.

• Excellent analytical, problem-solving, and communication skills.

Preferred Skills:

• AWS Glue, AWS Lambda, Amazon Redshift

• Snowflake Data Warehouse

• SQL & Python

Skills: Aws Lambda, AWS Glue, Amazon Redshift, Snowflake Data Warehouse

Must-Haves

AWS data services (4-6 years), Snowflake architecture (4-6 years), SQL (proficient), Python (proficient), ETL/ELT processes (solid understanding)

Skills: AWS, AWS lambda, Snowflake, Data engineering, Snowpipe, Data integration tools, orchestration framework

Relevant 4 - 6 Years

python is mandatory

******

Notice period - 0 to 15 days only (Feb joiners’ profiles only)

Location: Kochi

F2F Interview 7th Feb

Skills:

 Design and build web applications with React and TypeScript, ensuring high-quality and responsive

user interfaces.

 Write unit tests and integration tests using Jest to ensure code reliability, performance, and

scalability.

 Ensure performance optimization, code modularity, and maintainability of applications

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

What we look for:

As a DevOps Developer, you will contribute to a thriving and growing AIGovernance Engineering team. You will work in a Kubernetes-based microservices environment to support our bleeding-edge cloud services. This will include custom solutions, as well as open source DevOps tools (build and deploy automation, monitoring and data gathering for our software delivery pipeline). You will also be contributing to our continuous improvement and continuous delivery while increasing maturity of DevOps and agile adoption practices.

Responsibilities:

• Ability to deploy software using orchestrators /scripts/Automation on Hybrid and Public clouds like AWS
• Ability to write shell/python/ or any unix scripts
• Working Knowledge on Docker & Kubernetes
• Ability to create pipelines using Jenkins or any CI/CD tool and GitOps tool like ArgoCD
• Working knowledge of Git as a source control system and defect tracking system
• Ability to debug and troubleshoot deployment issues
• Ability to use tools for faster resolution of issues
• Excellent communication and soft skills
• Passionate and ability work and deliver in a multi-team environment
• Good team player
• Flexible and quick learner
• Ability to write docker files, Kubernetes yaml files / Helm charts
• Experience with monitoring tools like Nagios, Prometheus and visualisation tools such as Grafana.
• Ability to write Ansible, terraform scripts
• Linux System experience and Administration
• Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
• Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.

• Produce well-researched content for publication online and in print
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
• Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
• Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

• Proven record of excellent writing demonstrated in a professional portfolio
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Ability to work independently with little or no daily supervision
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
• Ability to work on multiple projects with different objectives simultaneously
• Strict adherence to the style guides of each company and their policies for publication
• Good time management skills, including prioritizing, scheduling, and adapting as necessary
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
• Familiarity with each client's requirements and the company's brand image, products, and services

Role: Web Designer/ Developer
 
·Conceptualise the design, formatting requirements, understand end-user needs and strategy development for building the components of the website
· Candidates should be able to visualize responsive website designs
· Good knowledge in building web design templates with relevant tools
· Ability to create Mobile Responsive Designs
·Understand the FTP to upload and maintain web pages to the webserver is a plus
·Experience in JavaScript, jQuery, HTML, HTML5, CSS, CSS3, Bootstrap, Photoshop and Illustrator.
·Capable to work under deadlines and contributes towards team efforts.
· Ability to work on multiple projects & able to interact with clients.
 
Desired Technical Skills:
·Require excellent knowledge in HTML, HTML5, CSS, CSS3, jQuery, JavaScript & Bootstrap
·Knowledge in integrated development tools as Dreamweaver & Visual Studio
·Experience in Photoshop, CorelDRAW, and Video Editing
 
Education: Any degree/ Diploma.
Experience: 6 m- 2 yr.
Salary: As per industry standards.
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We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community.
Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

Job role: 

We’re on the lookout for a Human Resources Manager to own the entire HR activities across the company - everything from recruiting and onboarding to performance management and compensation. The role will involve working, side-by-side, the key business stakeholders to foster a positive environment and make sure the company’s mission and goals are effectively implemented and respected.

Responsibilities:

• Responsible for talent acquisition; employee relations consultation; policy interpretation and application, change management; performance and compensation management; and talent management for business in all the geographies
• Work closely with the Operations team - Distribution Centre & Hubs and  deliver based on the business objectives of the respective geography to meet the HR objectives.
• Ensure Labor Law related compliance across the location with reference to all applicable Labor Laws.  
• Partners with Payroll; HRIS; and Employee benefit functions as required to facilitate smooth functioning
• Drive Employee engagement programs across the locations to enhance productivity and morale building.
• Effective Manpower Planning strategies for present and future requirements across geographies
• Design and implement programs to improve morale and relationships
• Provide counseling for relationship management including dispute resolution and team building
• Prepare periodic reports for management with recommendations and trends
• Provide expertise and offer advice to employees in areas like career planning, employee relationships, strategic development etc.

Requirements:

• 5+ years of experience working as a HR manager or in a similar position preferred
• Experience of working in a manufacturing/retail, intensive operations centric, high turnover multi locations organization set up with diverse workforce like Retail, Ecommerce, Logistics, Manufacturing, Construction, Health care, Consumer facing industries.
• Proven experience developing and executing strategies designed to improve employee morale
• In-depth knowledge and understanding of local and federal laws and HR best practices
• Strong business focus and ability to build trust across all levels in the organization.
• Proven experience developing and implementing solutions to highly complex ambiguous situations that call for ingenuity and creativity
• Open to travel.
• Excellent written and verbal communication skills; strong interpersonal communications skills
• Knowledge of Malayalam essential.

Urgent Hiring Alert

Greetings From INFOX Technologies,

We are seeking a full time/Part time , React.JS Developer to join our team at INFOX Technologies.

Prefers Candidates Residing Kerala

Qualification: BCA,BSC,BTECH

Experience: min 1 Year

Interested candidates can share your resume..