11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Hiring for Senior Java Developer

Exp : 8 - 14 yrs

Work Location : Chennai , Kochi , Thiruvananthapuram

Work from Office - Hybrid

Mandatory Skills : ava 8, Spring, Spring boot, Microservices, Data Structured, SQL, Mongo DB

Job Title: Accounts Executive

Location: Kochi

Salary: ₹20,000–₹23,000/month

Requirements:

• Male candidate with minimum 1 year of accounting experience
• Proficient in Tally and basic accounting principles
• Knowledge of GST filing preferred
• Strong attention to detail and accuracy

Responsibilities:

• Handle day-to-day accounting entries and reconciliations
• Assist in GST returns and financial reports
• Support month-end and year-end financial processes
• 
  

Fashion Consultant – Luxury Apparel

📍 Location: Kochi

Job Overview:

We’re seeking a stylish and customer-focused Fashion Consultant for our luxury apparel store. You’ll guide clients in selecting outfits, manage counter sales, and ensure a premium shopping experience.

Key Responsibilities:

• Assist customers with styling and product selection
• Manage counter sales and achieve store targets
• Maintain visual displays and store presentation
• Provide excellent customer service and brand experience

Requirements:

• 1–3 years of experience in fashion retail (luxury preferred)
• Strong communication & interpersonal skills
• Fashion sense with good grooming
• Flexible to work retail hours

🔍 Job Summary:

We are looking for a motivated and empathetic Academic Counsellor to guide students in selecting the right educational path based on their interests, abilities, and career aspirations. You will be the bridge between the institution and students, helping them make informed decisions and ensuring a smooth academic journey.

🎯 Key Responsibilities:

• Understand students’ academic background, goals, and challenges through counseling sessions (in-person, phone, or online).
• Guide students on courses, career paths, and academic planning based on their interests and aptitude.
• Assist in the admission and enrollment process, including explaining course details, fee structure, and eligibility.
• Follow up with leads and maintain records of inquiries and student data using CRM tools.
• Address concerns of students and parents with patience, professionalism, and care.
• Collaborate with faculty and support teams to monitor student progress and retention.
• Achieve monthly conversion/enrollment targets as assigned.

🧠 Requirements:

• Bachelor’s degree (education, psychology, or counseling preferred).
• Proven experience in academic or career counseling, preferably in the education industry.
• Strong communication and interpersonal skills.
• Empathy, patience, and a genuine interest in helping students.
• Familiarity with CRM software and MS Office.
• Ability to work under pressure and meet targets.

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

Job Responsibilities
● Implement and maintain Django-based applications

● Use server-side logic to integrate user-facing elements.

● Develop software related to asset management

● Write and implement software solutions that integrate different systems.

● Identify and suggest various opportunities to improve efficiency and functionality.

● Coordinating the workflow between the graphic designer, the HTML coder, and yourself

● Creating self-contained, reusable, and testable modules and components

● Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

● Unit-test code for robustness, including edge cases, usability, and general reliability.

● Should have the ability to work with old and new versions of django.

● Understand existing code base and adapt to business needs as required

Required Skills
● 3 years experience in software industry

● Minimum 2 year experience in Python

● Minimum 1 Year experience in Django

● Basic understanding of front end technologies like HTML, CSS, JavaScript and jQuery

● Ability to build user interfaces using the latest web standards

● Familiarity with event-driven programming in Python

● Able to create database schemas that represent and support business processes

● Strong unit test and debugging skills

● Experience working in Linux

● Excellent problem solving skills

● Excellent verbal and written communication skills

● Ability to work well in a team development environment

Minimum 7 years of experience in Salesforce Sales & CPQ Cloud or any other CPQ Product

Skills

• Experience with full cycle project implementations in Salesforce CPQ required.
• Strong Salesforce CPQ functional & technical knowledge
• Strong experience in configuring & customizing Salesforce CPQ application
• Experience in customized CPQ integration with CRM/ERP applications
• In depth knowledge in product configuration & rules, commerce process, document engine and pricing functionality in CPQ
• Strong experience in Agile way of working
• DevOps practitioner with Bitbucket, Git and CI/CD experience
• Good understanding and exposure to Salesforce DX
• Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
• Good Communication, Analytical & problem-solving skill