11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Overview

We are looking for a detail-oriented and skilled QA Engineer with expertise in Cypress to join our Quality Assurance team. In this role, you will be responsible for creating and maintaining automated test scripts to ensure the stability and performance of our web applications. You’ll work closely with developers, product managers, and other QA professionals to identify issues early and help deliver a high-quality user experience.

You should have a strong background in test automation, excellent analytical skills, and a passion for improving software quality through efficient testing practices.

Key Responsibilities

• Develop, maintain, and execute automated test cases using Cypress.
• Design robust test strategies and plans based on product requirements and user stories.
• Work with cross-functional teams to identify test requirements and ensure proper coverage.
• Perform regression, integration, smoke, and exploratory testing as needed.
• Report and track defects, and work with developers to resolve issues quickly.
• Collaborate in Agile/Scrum development cycles and contribute to sprint planning and reviews.
• Continuously improve testing tools, processes, and best practices.
• Optimize test scripts for performance, reliability, and maintainability.

Required Skills & Qualifications

• Hands-on experience with Cypress and JavaScript-based test automation.
• Strong understanding of QA methodologies, tools, and processes.
• Experience in testing web applications across multiple browsers and devices.
• Familiarity with REST APIs and tools like Postman or Swagger.
• Experience with version control systems like Git.
• Knowledge of CI/CD pipelines and integrating automated tests (e.g., GitHub Actions, Jenkins).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication.

Preferred Qualifications

• Experience with other automation tools (e.g., Selenium, Playwright) is a plus.
• Familiarity with performance testing or security testing.
• Background in Agile or Scrum methodologies.
• Basic understanding of DevOps practices.

About the Role:

NeoGenCode is looking for a highly skilled Lead Java Fullstack Developer to join their agile development team. The ideal candidate will bring strong expertise in Java, Angular, and Spring Boot, with hands-on experience in developing and deploying enterprise-level microservices in cloud environments (especially AWS). The candidate will be expected to lead technically while remaining hands-on, guiding junior developers and ensuring top-quality code delivery.

Key Responsibilities:

• Act as a technical lead and contributor in a cross-functional agile team.
• Analyze, design, develop, and deploy web applications using Java, Angular, and Spring Boot.
• Lead sprint activities, task allocation, and code reviews to ensure quality and timely delivery.
• Design and implement microservices-based architecture and RESTful APIs.
• Ensure performance, security, scalability, and maintainability of the applications.
• Maintain CI/CD pipelines using GitHub, Jenkins, and related tools.
• Collaborate with business analysts, product managers, and UX teams for requirement gathering and refinement.

Technical Requirements:

✅ Core Technologies:

• Java (Java 21 preferred) – minimum 5+ years of hands-on experience
• Spring Boot (MVC, Spring Data, Hibernate) – strong hands-on experience
• Angular (Angular 19 preferred) – minimum 2+ years of hands-on experience

✅ Cloud & DevOps:

• Experience in AWS ecosystem (especially S3, Secrets Manager, CloudWatch)
• Experience with Docker
• Familiarity with CI/CD tools (Jenkins, GitHub, etc.)

✅ Database:

• PostgreSQL or other RDBMS
• Familiarity with NoSQL databases is a plus

✅ Frontend Proficiency:

• HTML5, CSS3, JavaScript, AJAX, JSON
• Angular concepts like Interceptors, Pipes, Directives, Decorators
• Strong debugging and performance optimization skills

✅ Testing & Tools:

• Unit testing using Jasmine/Karma or Jest is a plus
• Experience with tools like JIRA, Azure DevOps, Confluence



Soft Skills & Other Expectations:

• Excellent verbal and written communication skills
• Prior consulting or client-facing experience is a big plus
• Strong analytical, problem-solving, and leadership abilities
• Familiarity with Agile/Scrum methodology
• Self-motivated and adaptable with a strong desire to learn and grow

Manual Tester with Crew Domain Knowledge

Skill Set/Experience

1.   •       Experience: 5–12 Years

2.   •       Locations: Chennai, Bangalore, Trivandrum, Cochin

3.   •       Notice Period: Immediate to <30 days

1. Very good understanding of airline Crew and Ops business processes
2. Experience in UAT and SIT testing including on-site customer interactions (added advantage).
3. Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
4. Basic knowledge of SQL, UNIX
5. Experience in API/Interfaces testing
6. Experience with any of the defect tracking systems.
7. Exposure in using selenium Test Automation tool is added advantage

We are looking for an experienced Business Development Executive with a background in the EdTech industry. The ideal candidate should be comfortable with field visits and have strong relationship-building skills.

Key Responsibilities:

• Identify and develop new business opportunities in the EdTech sector
• Conduct field visits to meet clients, institutions, and partners
• Build and maintain strong customer relationships
• Present product demos and explain solutions to prospective clients
• Achieve sales targets and contribute to business growth

Requirements:

• Experience in the EdTech industry (mandatory)
• Willingness to travel and perform regular field visits
• Strong communication and presentation skills
• Ability to work independently and meet targets

● Work experience as a front end developer
● Good Understanding of Angular/React and Javascript
● Experience working with SQL & NoSQL Databases
● Hands on experience with front-end languages and technologies, such as JavaScript,
HTML5, CSS3, etc.
● Solid understanding of object-oriented development and design patterns.
● Experience in Version Control Systems like GIT, Bitbucket.

Ideal Candidates will:
● Possess Strong sense of ownership
● Have an ability to work in high energy teams and drive results
● Have Good communication and documentation skills
● Enjoy sharing knowledge and eager to keep developing themselves

Skills- .net, asp.net, SPFX, MVC, API, SQL, angular, javascript, jquery, devops, sharepoint, .net core, GitHub, agile, Angular JS, .net framework

Location: Chennai, Bangalore, Kochi, Coimbatore, Hyderbad

Requirement:

We are looking for dotnet developer with the skillset of

1. Dot Net. Sharepoint Online, SPFX (3-6yrs exp)
2. Dot Net. Sharepoint Online, SPFX, Knowledge Management, Power BI(6-9yrs exp)
3. Dot Net, SQL(3-6yrs exp)
4. Dotnet framework, Asp.Net, C#.Net, SQL Server(3-6yrs exp)
5. .net, SQL, Angular(3-6yrs exp)
6. MVC .net,.Net core,API & SQL Server,Angular,Agular JS(3-6yrs exp)
7. .Net, ASP .Net, MS SQL Server, Agile, GitHub, ADO(3-6yrs exp)
8. ASP.Net, javascript, J query(3-9yrs exp)
9. MVC.Net, SQL, Jquery, DevOps, GitHub(3-6yrs exp)

• Determine the appropriate approach for new software assignments
• Provide solutions to overcome complex problems using the latest technologies
• Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
• Proactively communicate with the client to get things done within the deadline.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting
• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Oversee the maintenance of technical documentation of applications as architecture, code, and procedures

• 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
• Experience in programming .NET (C# or VB), Java + Node.JS-based programming
• UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
• Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
• Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
• Orchestrator configuration and component usage knowledge
• hands on experience of orchestrator queue and load distribution
• Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
• Excellent analytical and problem-solving skills, including business process expertise
• Experience developing design documents for automation processes

• Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific
• Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
• Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
• Implement link building campaigns in coordination with client SEO goals
• Assist in development and execution of communication/content strategies via social communities in coordination with SEO goals
• Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
• Research and administer social media tools in support of clients’ social media strategy
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals
• Monitor and evaluate search results and search performance across the major search channels
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet client goals

Job Type: Full-time

Salary: ₹12,000.00 - ₹15,000.00 per month