11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Description

Job Title: Java Developer

Experience: 9 to 12 Years

Job Summary:

We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, and Microservices to join our dynamic team in Chennai. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software applications that meet business needs.

Key Responsibilities:

Develop and maintain Java-based applications using Spring Boot framework.

Design and implement microservices architecture for scalable and resilient solutions.

Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

Write clean, efficient, and well-documented code following best practices.

Participate in code reviews, testing, and troubleshooting to ensure high performance and quality.

Optimize applications for maximum speed and scalability.

Stay updated with emerging technologies and apply them to improve existing systems.

Assist in deployment and monitoring of applications in production environments.

Mandatory Skills:

Strong expertise in Java programming language.

Hands-on experience with Spring Boot framework.

Proficient in designing and implementing Microservices architecture.

Experience with RESTful APIs and web services.

Familiarity with databases (SQL/NoSQL) and ORM tools like Hibernate.

Understanding of CI/CD pipelines and containerization (Docker/Kubernetes) is a plus.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

5 to 11 years of relevant work experience in Java development.

Additional Skills (Optional):

Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of Agile methodologies and tools like Jira.

Good communication and teamwork skills.

Skills: Java, Spring boot, Implementation, Healthcare

Must-Haves

Java + Spring boot + Microservices

NP: Immediate – 30 Days

SENIOR DATA ENGINEER:

ROLE SUMMARY:

Own the design and delivery of petabyte-scale data platforms and pipelines across AWS and modern Lakehouse stacks. You’ll architect, code, test, optimize, and operate ingestion, transformation, storage, and serving layers. This role requires autonomy, strong engineering judgment, and partnership with project managers, infrastructure teams, testers, and customer architects to land secure, cost-efficient, and high-performing solutions.

RESPONSIBILITIES:

• Architecture and design: Create HLD/LLD/SAD, source–target mappings, data contracts, and optimal designs aligned to requirements.
• Pipeline development: Build and test robust ETL/ELT for batch, micro-batch, and streaming across RDBMS, flat files, APIs, and event sources.
• Performance and cost tuning: Profile and optimize jobs, right-size infrastructure, and model license/compute/storage costs.
• Data modeling and storage: Design schemas and SCD strategies; manage relational, NoSQL, data lakes, Delta Lakes, and Lakehouse tables.
• DevOps and release: Establish coding standards, templates, CI/CD, configuration management, and monitored release processes.
• Quality and reliability: Define DQ rules and lineage; implement SLA tracking, failure detection, RCA, and proactive defect mitigation.
• Security and governance: Enforce IAM best practices, retention, audit/compliance; implement PII detection and masking.
• Orchestration: Schedule and govern pipelines with Airflow and serverless event-driven patterns.
• Stakeholder collaboration: Clarify requirements, present design options, conduct demos, and finalize architectures with customer teams.
• Leadership: Mentor engineers, set FAST goals, drive upskilling and certifications, and support module delivery and sprint planning.

REQUIRED QUALIFICATIONS:

• Experience: 15+ years designing distributed systems at petabyte scale; 10+ years building data lakes and multi-source ingestion.
•  Cloud (AWS): IAM, VPC, EC2, EKS/ECS, S3, RDS, DMS, Lambda, CloudWatch, CloudFormation, CloudTrail.
• Programming: Python (preferred), PySpark, SQL for analytics, window functions, and performance tuning.
• ETL tools: AWS Glue, Informatica, Databricks, GCP DataProc; orchestration with Airflow.
• Lakehouse/warehousing: Snowflake, BigQuery, Delta Lake/Lakehouse; schema design, partitioning, clustering, performance optimization.
• DevOps/IaC: Terraform with 15+ years of practice; CI/CD (GitHub Actions, Jenkins) with 10+ years; config governance and release management.
• Serverless and events: Design event-driven distributed systems on AWS.
• NoSQL: 2–3 years with DocumentDB including data modeling and performance considerations.
• AI services: AWS Entity Resolution, AWS Comprehend; run custom LLMs on Amazon SageMaker; use LLMs for PII classification.

NICE-TO-HAVE QUALIFICATIONS:

• Data governance automation: 10+ years defining audit, compliance, retention standards and automating governance workflows.
• Table and file formats: Apache Parquet; Apache Iceberg as analytical table format.
• Advanced LLM workflows: RAG and agentic patterns over proprietary data; re-ranking with index/vector store results.
• Multi-cloud exposure: Azure ADF/ADLS, GCP Dataflow/DataProc; FinOps practices for cross-cloud cost control.

OUTCOMES AND MEASURES:

• Engineering excellence: Adherence to processes, standards, and SLAs; reduced defects and non-compliance; fewer recurring issues.
• Efficiency: Faster run times and lower resource consumption with documented cost models and performance baselines.
• Operational reliability: Faster detection, response, and resolution of failures; quick turnaround on production bugs; strong release success.
• Data quality and security: High DQ pass rates, robust lineage, minimal security incidents, and audit readiness.
• Team and customer impact: On-time milestones, clear communication, effective demos, improved satisfaction, and completed certifications/training.

LOCATION AND SCHEDULE:

●      Location: Outside US (OUS).

●      Schedule: Minimum 6 hours of overlap with US time zones.

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Job Profile: Business Development Associate (BDA)

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

Applicant Trainee Program

Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

Have a keen interest and deep understanding of the Indian education sector.

Interested in mentoring and guiding students.

Having a knack for sales

Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)

Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.

Business Development Associate - Center Sales Associate, Inside Sales Associate

Sector: Sales 

Locations: Across India

Working Days:6 days work week (Saturday and Sunday Mandatory working) 

CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training) 

During the Training program:  4-6 weeks 

How to proceed: You can also fill the following form 
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform

Important Steps: 

1. Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
2. Result declaration will be done within 7 working days

• Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders 
• At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
• At least 1 year of experience in Mobile automation (iOS and Android)
• Design, create and maintain Automated Test Scripts for the front end and back-end systems
• Enhance existing/create automation test frameworks
• Knowledge of pipeline execution
• Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications 
• Knowledge of Jira, BDD Cucumber etc.

We are looking for experienced iOS developers to join our team of talented engineers to design and build the next generation of our mobile application. The individual should be self-motivated, creative and proactive, with 1 – 2 years of progressive experience to work successfully in a fast-paced environment including latest technologies like Swift, Objective C and iOS UX guidelines.

– 1 to 2 years experience with iOS, Objective C and Swift.

– 1+ years object-oriented programming experience or equivalent education.

– Experience in an iterative software development environment (Agile).

– Experience with Test-Driven development, continuous integration and other Agile methodologies.

– Good experience in using Apples XCode for software development.

– Experience in standard debugging techniques such as logging, LLDB, and/or instruments to localize and correct software defects.

– Hands on experience using smartphones and tablets preferably iPhone and iPad

– Ability to design, develop, support new and existing applications and perform unit testing and integration testing.

– Experience with 3rd Party SDK integrations and other device libraries.

– Experience packaging and publishing applications on the App Store.

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

• Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
• Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates