11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Are you passionate about fashion, trends, and helping people look and feel their best? We're looking for a Fashion Consultant for one of our Fashion Merchandise Brand

Job Title: Fashion Consultant

Location: Hyderabad / Bengaluru / KOCHI

Experience : 0 to 4 years

Department: Styling / Retail / Merchandising

Reports To: Store Manager / Creative Director / Brand Head

Job Type: Full-Time ( 6 days working)

Job Responsibility :

We are looking for a stylish, customer-focused, and trend-savvy Fashion Consultant to join our team. You'll play a key role in elevating the customer experience by offering personalized style advice, curating looks, and guiding product choices based on current trends and individual client needs. The ideal candidate has a strong eye for fashion, excellent communication skills, and the ability to translate trends into wearable, brand-aligned looks.

Interested candidates can share your profile immediately

Job description

Job description

Job Description:

We are looking for a skilled and passionate React Native Developer to join our mobile application development team. You will be responsible for designing and developing cross-platform mobile applications that deliver seamless user experience on both iOS and Android.

Key Responsibilities:

• Develop and maintain high-quality mobile applications using React Native
• Build and deploy apps for iOS and Android platforms
• Integrate third-party APIs and RESTful web services
• Work with state management libraries like Redux or Context API
• Collaborate with the design team to implement pixel-perfect UI/UX
• Debug and optimize app performance across platforms and devices
• Use Git for version control and maintain clean, modular code

Required Skills:

• Strong proficiency in React Native and JavaScript (ES6+)
• Experience : 3 - 5Years
• Good understanding of mobile UI/UX principles
• Experience with Redux / Context API for state management
• Hands-on experience with mobile debugging tools and performance tuning
• Familiarity with native modules, bridging, and Expo/CLI
• Experience integrating APIs using Axios or Fetch
• Basic knowledge of Android Studio and Xcode
• Experience with Git and collaborative version control practices

Educational Qualification:

Bachelors degree in computer science, Engineering, or a related field

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Key Responsibilities:

● Design, develop, and maintain applications using .NET Core, ensuring optimal

performance and scalability.

● Write clean, maintainable, and efficient code, adhering to coding standards and best

practices.

● Diagnose and resolve technical issues, optimizing applications for maximum speed and

scalability.

Technical Skills:

● Proficiency in .NET Core,C#,Web API,EF,LINQ and related technologies.

● Experience in developing applications using microservice architecture

● Experience with cloud platforms

● Familiarity with front-end technologies (e.g., Angular, React) is a plus.

● Knowledge of version control systems like Git.

● Demonstrated proficiency in database design and the ability to write complex queries

● Proven experience in leading development teams and driving technical initiatives.

Hii, jobseekers

We are hiring.....

🔘 Role : Software Developer/ Senior Software Developer 

🔹️Experience: Between 2- 7 years

🔹️Job Location: Cochin / Pondicherry

🔶️ job description:

Design, development, delivery and management of technology-based business solutions. He/she has experience in designing, coding, testing

and implementing configuration changes of software applications to meet both functional and technical requirements.

Good to Have

Strong understanding of object-oriented programming

Skill for writing reusable libraries

Familiar with various design and architectural patterns

Knowledge of concurrency patterns.

🔘 Skills: 👇

.Net web Framework (Core and. Net)

Proficiency in C#

Asp.Net MVC Web API and REST Concepts

Entity Framework or any other ORM Framework

Javascript and Jquery

SQL Server, Oracle

HTML5,CSS, Knockout, Require JS

Angular and React Js can be added as an advantage

🔘Education & Experience:

Bachelors/Master's degree or equivalent education and experience.

Roles & Responsibilities:

1. ·Manage company’s various online bidding profiles
2. ·Identifying quality lead and bringing up the projects for the company
3. ·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
4. · Handle the initial discussions and collect the strategic information about the prospects
5. ·Understand complex project requirements and prepare proposal /bid to generate leads
6. ·Continue prospect engagement and account management throughout the sales cycle until closure.
7. ·Independently collaborate with the technical team for presentation with prospects.
8. · Scout for new bidding platforms and websites to catch out the opportunities.
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online bidding platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks would be an added value.
15. ·       Ability to handle the sales independently or as part of a team.
16. Education: Degree/ any diploma

Experience: 1- 3 years

Salary: negotiable

.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Social Media Expert

Description:

Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook?  We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.

Competencies:

• Consistent and self-driven to learn about social media platforms and trends. 
• Strong creative storytelling skills with a focus on visual and content aesthetics.

Skills:

• Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
• Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
• Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
• Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.

Experience:

• Demonstrable B2B social networking experience and social analytics tools.
• Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
• Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.