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Customer Service Jobs in Kochi (Cochin)

11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

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Reliance Brands Ltd.
Nazim Kapadia
Posted by Nazim Kapadia
Mumbai, Navi Mumbai, Delhi, Gurugram, Noida, Chandigarh, Surat, Pune, Ahmedabad, Chennai, Kochi (Cochin), Bhopal, Indore, Patna, Kolkata, Lucknow
0 - 3 yrs
₹1L - ₹2L / yr
Customer Service
Retail
Know your customer
Customer Success
Sales
+2 more

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.
Read more
SLBS Marklance
Kochi (Cochin)
0 - 5 yrs
₹3L - ₹5L / yr
Sales
Inside Sales
Telesales
counselling
counsellor
+1 more

🔍 Job Summary:

We are looking for a motivated and empathetic Academic Counsellor to guide students in selecting the right educational path based on their interests, abilities, and career aspirations. You will be the bridge between the institution and students, helping them make informed decisions and ensuring a smooth academic journey.

🎯 Key Responsibilities:

  • Understand students’ academic background, goals, and challenges through counseling sessions (in-person, phone, or online).
  • Guide students on courses, career paths, and academic planning based on their interests and aptitude.
  • Assist in the admission and enrollment process, including explaining course details, fee structure, and eligibility.
  • Follow up with leads and maintain records of inquiries and student data using CRM tools.
  • Address concerns of students and parents with patience, professionalism, and care.
  • Collaborate with faculty and support teams to monitor student progress and retention.
  • Achieve monthly conversion/enrollment targets as assigned.

🧠 Requirements:

  • Bachelor’s degree (education, psychology, or counseling preferred).
  • Proven experience in academic or career counseling, preferably in the education industry.
  • Strong communication and interpersonal skills.
  • Empathy, patience, and a genuine interest in helping students.
  • Familiarity with CRM software and MS Office.
  • Ability to work under pressure and meet targets.


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KGISL MICROCOLLEGE
Remote, Guruvayoor, Thiruvananthapuram, Thrissur, Kerala, Kochi (Cochin)
2 - 5 yrs
₹2L - ₹6L / yr
Tableau
PowerBI
skill iconPython
skill iconMachine Learning (ML)
Artificial Intelligence (AI)
+1 more

We are seeking a passionate and knowledgeable Data Science and Data Analyst Trainer to deliver engaging and industry-relevant training programs. The trainer will be responsible for teaching core concepts in data analytics, machine learning, data visualization, and related tools and technologies. The ideal candidate will have hands-on experience in the data domain with 2-5 years and a flair for teaching and mentoring students or working professionals.

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Trusttech solutions LLP
Kochi (Cochin)
3 - 5 yrs
₹6L - ₹7L / yr
Search Engine Optimization (SEO)

We are seeking an experienced and driven SEO Manager to lead our SEO team and develop strategic plans to increase organic traffic, improve search rankings, and drive overall SEO performance for TrustCapital.com.

Key Responsibilities:

  • Develop and execute comprehensive SEO strategies to improve rankings and drive organic traffic.
  • Oversee the SEO team, ensuring alignment with business objectives and cross-functional collaboration.
  • Perform regular SEO audits to identify opportunities for improvement.
  • Monitor, analyze, and report on SEO performance using tools like Google Analytics, SEMrush, and Ahrefs.
  • Stay up-to-date with the latest SEO trends and best practices.

Skills & Experience:

  • 5+ years of experience in SEO, with a proven track record in improving organic traffic.
  • Strong leadership and team management skills.
  • Expertise in technical SEO, content SEO, and link-building strategies.
  • Proficiency with SEO tools (Google Search Console, SEMrush, Ahrefs, etc.).


Read more
Client Of PFC

Client Of PFC

Agency job
via People First Consultants by Naveed Mohd
Coimbatore, Kochi (Cochin)
3 - 10 yrs
₹4L - ₹13L / yr
Manual testing
Software Testing (QA)
Performance Testing
HP LoadRunner
JMeter
+1 more
Skills: Performance testing, Jmeter, HP LoadRunner

Roles & Responsibilities


  • Understanding the non-functional requirements from business.
  • Analyzing the critical business scenarios.
  • Analyzing the service level agreement objectives.
  • Developing the test scripts.
  • Enhancing the scripts by creating/implementing. ...
  • Designing workload model.
  • Test Execution.
Read more
Experion

Experion

Agency job
via Forte Recruitment Consultants by Aishwarya Manoj
Kochi (Cochin), Bengaluru (Bangalore), Trivandrum
6 - 10 yrs
₹16L - ₹23L / yr
SailPoint
Microservices
RESTful APIs

Work Location: TVM/Kochi/Bangalore

 

Experience: 6-10years

    • At least 5 years of experience in SailPoint IdentityIQ architecture, design, development, configuration, testing, integration, and deployment. 
    • Must have experience in application onboarding, provisioning, workflow customization, access review etc. 
    • SailPoint connector development experience with both out-of-the-box and custom connectors. 
    • Sound experience in developing applications using Java, JEE components. 
    • At least 3+ year of experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL, Powershell, and XML. 
    • Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage 
    •  
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Kochi (Cochin)
2 - 7 yrs
₹4L - ₹8L / yr
Search Engine Optimization (SEO)
Google Adwords
  • Handling doubt session or query session of the students related to digital marketing at the time of training;
  • Well versed with the latest tool and industry updates related to each and every aspect of the digital marketing or as per your expertise area;
  • Digital Marketing Certified Associate (Google certification, search and display advertising);
  • To Update and ensure all latest trends and best practices are covered in Qualifications and Skills Web;
  • Able to give appropriate assignments and projects for the students to make them grow with hands-on experience in digital marketing;
  • To deliver course material as per the PreDecided curriculum;
  • Should be well versed with all digital marketing concepts and strategies;
  • Should have the capability to resolve all the doubts and Handling query sessions for the students;
  • Helping students in the practical execution of digital marketing concepts;
  • Designing, SEO, SEM Pay per click, Google ads, mobile marketing, SMM, SMO Desired Candidate Profile;
  • A personal blog related to digital marketing is a huge plus;
  • Provide classroom training to students;
  • Help students in learning problem;
  • Providing in-class training on digital marketing concepts;
  • The experience of the execution of marketing campaigns will be an added advantage.

Requirements:

  • Handling doubt sessions of students;
  • Well versed in Delivering trial sessions to students;
  • Helping learners in the practical execution of the digital concept;
  • Should have strong convincing skills;
  • Should have clear cut knowledge in all digital marketing strategies;
  • Should have strong convincing skills and willing to work on multiple assignments;
  • He will provide in-class training on Digital Marketing;
  • Notice Period – Immediate Join or Maximum 15 Days;
  • Looking for Full Time Employment Candidate;
  • Planning and preparing courses and lessons for digital marketing;
  • Handling doubt session or query session of the students;
  • Continuously improve on teaching methodology to suit model for better student satisfaction;
  • Minimum 3 yrs Experience in Digital marketing Industry and 6 months of experience As a Trainer;
  • Work Timings- Monday to Friday 8.00am to 6.00pm and Saturday 10.00am to 4.00pm;
  • Delivering a demo session to the students.
Read more
Leading IT software company

Leading IT software company

Agency job
Kochi (Cochin)
4 - 10 yrs
₹20L - ₹25L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Mobile App Testing (QA)
+6 more
  • Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders 
  • At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
  • At least 1 year of experience in Mobile automation (iOS and Android)
  • Design, create and maintain Automated Test Scripts for the front end and back-end systems
  • Enhance existing/create automation test frameworks
  • Knowledge of pipeline execution
  • Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications 
  • Knowledge of Jira, BDD Cucumber etc.
Prior experience delivering QA in an Agile environment  
Read more
Lister Technologies

at Lister Technologies

8 recruiters
Vignesh Paramasivam
Posted by Vignesh Paramasivam
Remote, Chennai, Coimbatore, Mysore, Kochi (Cochin)
5 - 10 yrs
₹15L - ₹20L / yr
skill iconJava
Selenium
Test Automation (QA)
Software Development
SDET

Essential Skills

  • Java, Spring, Java Script, understanding of design patterns, Selenide/Selenium, Feign, TestNG, Rest API, Karate, GEB, Oracle, Dynamo DB, Rest Assured.
  • Develop and enhance next generation Test Engineering Automation solutions in a Continuous Integration environment (CI/CD pipeline)
  • Should be able to understand the components and basics of AWS
  • Must have strong knowledge in developing various automation frameworks for front end back-end and middle tier,.
  • Experience with both UI and API automation.
  • Experience in working on project using agile software development principles.
  • Experience in building test plans, executing strategy and reporting
  • Should be able to work independently with very minimal support.

Role Description

A fully hands on technical role where the SDeT is expected to work in a cross functional squad including Product Mgmt, Software Engineers, SDeTs, OPS/SRE and be responsible for understanding the feature requirements, understanding the platform architecture, functional flows, determine what test cases are relevant and implement the API/Service/UI automation.

  • Develop and enhance next generation Test Engineering Automation solutions in a Continuous Integration environment (CI/CD pipeline)
  • Define, design, development, documentation and maintenance of tools and Automation Frameworks for current and next gen Software Platforms/Frameworks as part of an Agile team
  • Collaborates cross-functional end to end teams to triage and resolve technical issues
  • Be a key technical player in contributing to the architecture evolution of Full-stack Test Automation Frameworks and related capabilities that includes UI, REST services automation solutions
  • Promote culture of writing test scripts on 1st hour of development cycle to eliminate wait states and helps in speed to market
  • Experience with Java, Selenium, Rest-Assured, JMeter to design and develop Automated Testing solution
  • 5 years of combined experience in a ecommerce/ Retail business and / or Information Technology role, three of which in a Quality Assurance / testing role
  • Understanding of manual, automation, regression, performance testing role
  • Understanding of and experience working in an Agile and Waterfall environment
  • Excellent interpersonal and communication skills (oral and written) and Demonstrated experience leading, training, and guiding small teams, Provide guidance, training, and mentoring of Test Engineers
Read more
Semperfi Services and Solutions
Anusha C
Posted by Anusha C
Kochi (Cochin), Kerala
7 - 10 yrs
₹10L - ₹20L / yr
skill iconReact Native
Mobile App Development
skill iconiOS App Development
skill iconAndroid Development
skill iconSwift
+3 more
  • Experience / strong knowledge in both iOS & Android Mobile Application technologies
  • Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
  • Experience with version control: Maven, Gradle, Git, Cocopods
  • Experience in application submission / provisioning process
  • Experience in performance and memory tuning
  • Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

  • Experience / knowledge in any of the Back-End technologies
Read more
Instio Experiences private limited
Suma Prabhu
Posted by Suma Prabhu
Kochi (Cochin)
1 - 2 yrs
₹1.2L - ₹1.8L / yr
skill iconJavascript
skill iconHTML/CSS
Angular
User Experience (UX) Design
skill iconBootstrap
+4 more


We are seeking Junior UI/UX Developers to join delivery team at Kochi. In this role, you will be responsible to translate UI / UX design wireframes to actual code that will produce visual elements of the application. Your job is to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. If you are a technology expert, with a desire to provide potential customers with the best customer experience, this is the right challenge for you.
Responsibilities and Duties

  • Develop new user-facing features.
  • Optimize applications for maximum speed and scalability.
  • Collaborate with back-end developers and web designers to improve usability.
  • Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices that strengthen the development team.

Qualifications and Skills
Following are the attributes we are looking in the candidate:

  • Responsive design development using HTML, CSS and Bootstrap.
  • Basic Ajax knowledge.
  • Basic to intermediate JavaScript knowledge.
  • AngularJs or (2+) is an added advantage.
  • Good analytical, problem solving and debugging skills.
  • Responsive design.
  • Proper understanding of Web service.
Read more
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