

Blueseven Technologies LLC
http://www.blue7tech.comAbout
Jobs at Blueseven Technologies LLC
Immediate Hiring for Business Analyst
Position: Business Analyst
Experiance : 5 - 8 Years
Location:Hyderabad
Job Summary:
We are seeking a motivated and detail-oriented Business Analyst with 5 years of experience in the Travel domain. The ideal candidate will have a strong understanding of the travel industry, including airlines, travel agencies, and online booking systems. You will work closely with cross-functional teams to gather business requirements, analyze processes, and deliver solutions that improve customer experience and operational efficiency.
Key Responsibilities:
- Requirement Gathering & Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with business goals.
- Process Improvement: Identify opportunities for process improvement and optimization in travel booking, ticketing, and customer support systems.
- Stakeholder Communication: Act as the bridge between the business stakeholders and technical teams, ensuring clear communication of requirements, timelines, and deliverables.
- Solution Design: Participate in the design and development of solutions, collaborating with IT and development teams to ensure business needs are met.
- Data Analysis: Analyze data related to customer journeys, bookings, and cancellations to identify trends and insights for decision-making.
- Documentation: Prepare detailed documentation including business requirements documents (BRD), user stories, process flows, and functional specifications.
- Testing & Validation: Support testing teams during User Acceptance Testing (UAT) to ensure solutions meet business needs, and facilitate issue resolution.
- Market Research: Stay up to date with travel industry trends, customer preferences, and competitor offerings to ensure innovative solutions are delivered.
Qualifications & Skills:
- Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Experience:
- 5 years of experience as a Business Analyst in the travel industry.
- Hands-on experience in working with travel booking systems (GDS, OTA) is highly preferred.
- Domain Knowledge:
- Strong understanding of the travel industry, including booking engines, reservations, ticketing, cancellations, and customer support.
- Familiarity with industry-specific regulations and best practices.
- Analytical Skills: Excellent problem-solving skills with the ability to analyze complex data and business processes.
- Technical Skills:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Knowledge of SQL or data visualization tools (Power BI, Tableau) is a plus.
- Communication: Strong verbal and written communication skills with the ability to convey complex information clearly.
- Attention to Detail: Strong focus on accuracy and quality of work, ensuring that solutions meet business requirements.
Preferred:
- Prior experience with Agile methodologies.
- Certification in Business Analysis (CBAP or similar).
We are Hiring Customer Success Manager
Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO
Location: Kochi - India
Department: Customer Service / Operations
Type: Full-Time
Job Summary:
We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.
Key Responsibilities:
- Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
- Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
- Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
- Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
- Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
- Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
- Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
- Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
- Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).
Requirements:
- Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
- Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
- Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
- Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
- Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.
Preferred Skills:
- Multilingual capability (English is a must; Hindi, and/or other languages a plus).
- Prior experience with automation tools, chatbots, and self-service platforms.
- Proven ability to drive CSAT and NPS improvements.
- Experience managing distributed/remote teams.

Similar companies
About the company
We Enable and empower our partners to engage their clients through smart technology. Use of technology innovations designed to squeeze out savings and efficiency from the current insurance industry model.The belief driving us is that the insurance industry is ripe for innovation and disruption. We offer ultra-customized tools and using new streams of data from internet-enabled devices to dynamically price premiums according to observed behavior.
Jobs
15
About the company
Jobs
68
About the company
Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.
Jobs
15
About the company
At Torero Softwares Ltd, we build next-gen ERP solutions that power businesses in healthcare, pharma, FMCG, distribution, and retail. With 25+ years of expertise and a 3,500+ client base, our flagship product, Medica Ultimate™, helps companies streamline operations, boost efficiency, and stay compliant.
Why Join Us?
🚀 Fast-Growing Tech Company – Work on industry-leading SaaS & ERP solutions
💡 Innovation-Driven – Be part of a team solving real-world business challenges
📈 Career Acceleration – Hands-on learning, mentorship & growth opportunities
📚 Collaborative Culture – Work alongside tech experts in a dynamic environment
Whether in sales, implementation, or customer success, you'll help transform businesses with technology.
📍 Location: Lower Parel, Mumbai
📩 Contact: Simran Jain | ✉ [email protected] | 📞 9702074236 (Call/WhatsApp)
Jobs
3
About the company
Jobs
3
About the company
Jobs
28
About the company
We are a trusted name in the field of technology outsourcing services. we respond to changing market demands through disruptive innovation and high-end technical advancements.
We are on a mission to solve intricate software engineering challenges. Established in 2018, we have successfully assisted a diverse range of organizations, including startups that have gone public, Enterprise companies, and forward-thinking enterprises worldwide.
Codewinglet is your premier destination for cutting-edge software solutions. Specializing in strategic planning, designing, and developing world-class software across diverse industries, we're the trusted choice of leading engineers and companies globally. Our innovative approach leverages state-of-the-art technologies to engineer solutions that drive tangible business outcomes. Let's collaborate and unlock the full potential of your business with Codewinglet's expertise
- 40+ in-house IT experts trained in emerging technology
- 150+ Satisfied Clients across the globe
- 7+ years in the IT business
Jobs
3
About the company
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Jobs
202
About the company
Jobs
3
About the company
Jobs
2