HireVeda

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

Role Overview: We are looking for a versatile Graphic and Video Editor proficient in graphic design tools and video editing software. The candidate will create both static and motion visual content as per brand requirements.

Key Responsibilities:

• Design creatives as per brand guidelines using tools like Adobe Illustrator, Photoshop, InDesign, CorelDRAW, Figma, etc.
• Edit videos on an as-needed basis as per brand guidelines using tools such as Adobe Premiere, iMovie, etc.
• Collaborate with internal teams to understand creative needs and deliver visually appealing content..
• Play a significant role in the brand’s growth by taking leadership for all creative output of the brand, along with maintaining consistency with brand guidelines.

Requirements:

• Proficiency in softwares and tools such as Adobe Illustrator, Photoshop, InDesign, Premiere, CorelDRAW, iMovie, Figma, etc.
• Strong desire to excel and passion for creative work with an eye for attention to detail.
• Inclination to learn about principles of brand strategy & storytelling to be able to support brand growth. 
• Minimum 6-12 months of experience preferably with a consumer D2C brand, but freshers with strong portfolios and training are welcome to apply

Role Overview: We are looking for a Finance & Accounting Executive to manage invoicing, reconciliation, and expense tracking. The candidate will also be responsible for setting up systems and SOPs related to finance operations.

Key Responsibilities:

• Manage complete bookkeeping operations of the company consisting of all financial transactions, accounts payables, receiveables, inventory, etc.
• Reconciliation of statements from marketplaces, D2C website, etc. in a timely manner.
• Keep relevant teams of operations, marketing, etc. and founders fully informed about trends or observations obtained from bookkeeping activities.
• Generating and maintaining financial reports of the company and suggesting strategies and actions to the founders.

Requirements:

• Proficiency in accounting and billing softwares such as TallyPrime.
• Minimum 1-2 years of prior experience of bookkeeping operations preferably with a D2C company.
• Awareness about Indian taxation laws including GST compliance.
• Diligent approach towards accounts and willingness to learn about new laws.
• Strong organisational skills and ability to work independently with attention to detail.

Responsibilities:-

• Extensive hands-on experience with frontend technology React Native.
• Build dynamic and reusable components using React Native
• Implement state management for better app performance.
• Use modern JavaScript features for efficient and maintainable code.
• Improve page load times with lazy loading, code splitting, and caching, while ensuring code quality through unit and integration testing.

Requirements:-

• 3-5 years of experience in frontend development working in a fintech industry, with a focus on highly scalable systems.
• Excellent leadership and communication skills, with experience managing teams of engineers and coordinating cross-functional efforts.
• Ability to solve complex problems under pressure, with a focus on delivering innovative solutions.
• Strong decision-making ability in fast-paced, dynamic environments.
• Self-motivated, proactive, and able to work independently while also collaborating in a team.

We are seeking a talented and motivated Backend Developer to join our dynamic team. As a senior Backend Developer, you will play a crucial role in enhancing and expanding our AI productivity tool, working on the intersection of natural language understanding (NLU), event-condition-action (ECA) frameworks.

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement advanced features for our AI productivity tool.
• Innovate and propose creative solutions to enhance the functionality and user experience of the platform.
• Develop back-end components of the AI productivity tool, ensuring performance and scalability.
• Design and implement robust backend services and APIs using Python- Django.

Requirements:

• Bachelor's/Master's degree in Computer Science or a related field.
• Proven experience (3-4 years) as a Software Development Engineer, with a focus on Python- Django
• Strong problem-solving skills and the ability to think creatively.
• Ability to take up different tech stacks.
• Mathematical experience preferred.
• Proficiency in Backend Technologies as well as a basic understanding of Frontend technologies.

Nice-to-Haves:

• Experience with cloud platforms and services.
• Experience with Frontend Technologies.
• Track record of contributing to open-source projects.
• Passion for staying updated on the latest trends in AI and technology.

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.