Customer Support Executive

Job Details

- Job Title: Project Manager

- Industry: IT- Services

- Function - Information technology (IT)

- Experience Required: 6-8 years

- Employment Type: Full Time

- Job Location: Hyderabad

- CTC Range: Best in Industry

Preferred Skills: Project Management, Excellent Communication & Stakeholder Management, Cybersecurity Delivery, Business Analysis, SDLC Expertise, IAM Exposure

Criteria: 

1. 7+ years of experience in IT Services / System Integration / Cybersecurity consulting companies.

2. Proven experience managing client-facing enterprise implementation projects (not internal IT-only roles).

3. Hands-on experience in: Project initiation, AS-IS / TO-BE documentation, Requirement gathering & gap analysis.

4. Must have actively played both Project Manager and Business Analyst roles in cybersecurity/enterprise tech projects.

5. Prior experience in Identity & Access Management (IAM), Access Governance, Privileged Access, or Security implementations.

6. Experience managing projects across full SDLC lifecycle (Design → Development → Testing → Deployment → Go-live → Support transition).

7. Experience working with international enterprise clients.

Not Suitable If:

1. Pure Scrum Master without documentation ownership.

2. Only Business Analyst without delivery accountability.

3. Internal IT role without enterprise client exposure.

Job Description

Project Manager – Cybersecurity (PM + BA)

Role Overview

Key Responsibilities

Lead Project Management and Business Analysis for all cybersecurity projects.

Own project initiation, AS-IS / TO-BE documentation, and complete requirement analysis.

Coordinate with technology teams for design, development, infrastructure deployment, testing, and production go-live.

Mandatory client engagement and stakeholder management throughout the project lifecycle.

Act as liaison between clients and developers, ensuring business and technical requirements are identified, validated, and traceable.

Ensure adherence to OEM recommended best practices.

Facilitate Joint Application Design (JAD) sessions with clients and technical teams.

Capture and report project metrics, risks, issues, and actions to stakeholders.

Optimize milestone management (Fixed Bid), resource utilization (T&M), and support project efficiency.

Coordinate with internal finance to ensure accurate and timely billing.

Build strong working relationships with project teams, business leads, and clients.

Participate actively in all SDLC phases — planning, execution, communication, and post-project activities.

Conduct periodic SWOT analysis, proactive risk identification, and mitigation planning.

Prepare project documentation and presentations using MS Word, Excel, PowerPoint, and related tools.

Core Role Expectations

Strong Business Analysis capability.

Good experience in combined PM + BA activities.

Comprehensive understanding of all SDLC phases.

Understanding of enterprise software and organizational process alignment.

Experience in software delivery management.

Experience working with international/global customers.

Experience managing technical teams (as reporting manager).

Strong stakeholder management skills.

Proficiency in MS Word, Excel, MS Project, and other productivity tools.

Identity and Access Management (IAM) domain exposure.

Excellent verbal and written communication skills.

Educational Requirements

MBA in IT Business Management (ITBM) or MBA IT Systems only (Mandatory).

MBA HR / Marketing / Finance candidates are not eligible.

Engineering graduate from ECE / EEE / IT / CSE only.

Additional Requirements:

Male candidate only

Entire graduation from English medium

Clean shave and business formals (Grooming Policy)

Work from Office only

Skills & Qualifications

Must Have

Strong understanding of software systems enabling functional and technical requirements.

Solid experience in cybersecurity project environments.

Good to Have

Prior experience handling cybersecurity projects.

Understanding of COBIT standards.

Certifications

Preferred (anyone):

PMP

CISA

CISM

About Us

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/.

Job Summary:

We are seeking a highly innovative and skilled AI Engineer to join our AI CoE  for the Data Integration Project. The ideal candidate will be responsible for designing, developing, and deploying intelligent assets and AI agents that automate and optimize various stages of the data ingestion and integration pipeline. This role requires expertise in machine learning, natural language processing (NLP), knowledge representation, and cloud platform services, with a strong focus on building scalable and accurate AI solutions.

Key Responsibilities:

• LLM-based Auto-schematization: Develop and refine LLM-based models and techniques for automatically inferring schemas from diverse unstructured and semi-structured public datasets and mapping them to a standardized vocabulary.
• Entity Resolution & ID Generation AI: Design and implement AI models for highly accurate entity resolution, matching new entities with existing IDs and generating unique, standardized IDs for newly identified entities.
• Automated Data Profiling & Schema Detection: Develop AI/ML accelerators for automated data profiling, pattern detection, and schema detection to understand data structure and quality at scale.
• Anomaly Detection & Smart Imputation: Create AI-powered solutions for identifying outliers, inconsistencies, and corrupt records, and for intelligently filling missing values using machine learning algorithms.
• Multilingual Data Integration AI: Develop AI assets for accurately interpreting, translating (leveraging automated tools with human-in-the-loop validation), and semantically mapping data from diverse linguistic sources, preserving meaning and context.
• Validation Automation & Error Pattern Recognition: Build AI agents to run comprehensive data validation tool checks, identify common error types, suggest fixes, and automate common error corrections.
• Knowledge Graph RAG/RIG Integration: Integrate Retrieval Augmented Generation (RAG) and Retrieval Augmented Indexing (RIG) techniques to enhance querying capabilities and facilitate consistency checks within the Knowledge Graph.
• MLOps Implementation: Implement and maintain MLOps practices for the lifecycle management of AI models, including versioning, deployment, monitoring, and retraining on a relevant AI platform.
• Code Generation & Documentation Automation: Develop AI tools for generating reusable scripts, templates, and comprehensive import documentation to streamline development.
• Continuous Improvement Systems: Design and build learning systems, feedback loops, and error analytics mechanisms to continuously improve the accuracy and efficiency of AI-powered automation over time.
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Required Skills and Qualifications:

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related quantitative field.
• Proven experience (e.g., 3+ years) as an AI/ML Engineer, with a strong portfolio of deployed AI solutions.
• Strong expertise in Natural Language Processing (NLP), including experience with Large Language Models (LLMs) and their applications in data processing.
• Proficiency in Python and relevant AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Hands-on experience with cloud AI/ML services, 
• Understanding of knowledge representation, ontologies (e.g., Schema.org, RDF), and knowledge graphs.
• Experience with data quality, validation, and anomaly detection techniques.
• Familiarity with MLOps principles and practices for model deployment and lifecycle management.
• Strong problem-solving skills and an ability to translate complex data challenges into AI solutions.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with data integration projects, particularly with large-scale public datasets.
• Familiarity with knowledge graph initiatives.
• Experience with multilingual data processing and AI.
• Contributions to open-source AI/ML projects.
• Experience in an Agile development environment.

Benefits:

• Opportunity to work on a high-impact project at the forefront of AI and data integration.
• Contribute to solidifying a leading data initiative's role as a foundational source for grounding Large Models.
• Access to cutting-edge cloud AI technologies.
• Collaborative, innovative, and fast-paced work environment.
• Significant impact on data quality and operational efficiency.

Job Description – Videographer & Video Editor

We are looking for a skilled and creative Videographer & Video Editor to join our team. The ideal candidate will be responsible for capturing, editing, and producing high-quality video content for various projects.

Key Responsibilities:

• Plan, shoot, and edit engaging video content
• Handle camera equipment, lighting, and audio setup
• Edit videos using Adobe Premiere Pro and After Effects
• Create visually appealing storytelling content aligned with brand goals
• Collaborate with the team on concepts, scripts, and creative ideas
• Ensure timely delivery of projects with high production quality

Requirements:

• Strong knowledge of videography and camera handling
• Proficiency in Adobe Premiere Pro and After Effects
• Good sense of storytelling, timing, and visual composition
• Ability to manage multiple projects and meet deadlines
• Creative mindset with attention to detail

Preferred:

• Experience in motion graphics or advanced editing
• Portfolio of previous video work

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/">https://www.orbo.ai/.

We at Orbo are looking for developers who have passion for technology, ability to deploy new and novel technologies in environments that are often low on humans as well as capital. From solving complex algorithm problems, software development engineers also develop complex algorithms to solve real-life crises and are involved in the system design of several applications and thus contributing to their technical architecture. 

• To determine the scope of software development projects.
• Collaborating with the software development team on application design and development.
• Developing software and overseeing the deployment of applications across platforms.
• Performing diagnostic tests and debugging procedures.
• Creating end-user application feedback channels.
• Optimizing software by performing maintenance, updates, and upgrades.
• Documenting processes and maintaining software development records.
• Keeping up to date with C++ standards and advancements in application development.

• Bachelor's degree in computer science, information systems, or similar.
• Strong understanding of OOPs, SDL.

• Problem solving with data structure and algorithms.
• Build tools(make/Cmake/Ninja/Bazel)
• Experience with OS & hardware specific development (SIMD, AVX, AVX2)
• Having knowledge of 3rd Party library integration (OpenCV, Tensorflow, NCNN, TNN, liptorch, Openvino, ONNX runtime)
• Worked with Modern C++ 
• Worked with Linux & Windows
• Experience with multi threading and multi processing 
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Great organizational and time management skills.

Senior Developer should have exposure to building logistics products.

Skilled in RESTful & GraphQL APIs, microservices, and database optimization (MySQL, PostgreSQL, MongoDB).

• Experienced in authentication (OAuth, JWT), caching (Redis, Memcached), and real-time applications (WebSockets).

• Strong knowledge of CI/CD pipelines, Docker, Kubernetes, and cloud deployment (AWS, GCP, Azure).

• Passionate about scalability, performance tuning, security best practices, and clean code architecture.

This job position will be placed under the BPO Marketing and Communication Unit of the Company.

We are looking for a Paid Media Specialist who will own and manage various paid social campaign platforms specifically on Google, Facebook, YouTube and Tiktok, from marketing brief, to execution, with a proven track record of campaign management, budget management, performance reporting, forecasting and competitive analysis and more.

Essential Duties & Responsibilities:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Plan, manage, optimize and execute paid social campaigns and programs to drive right messaging to the right audiences on the right platform to maximize conversions while minimizing cost per acquisition ● Data Analysis: Analyze player data to identify trends, improve the player experience, and make data-driven decisions for the casino's operations.

● Strategize and execute integrated paid media campaigns that use multiple channels including but not limited to Google, LinkedIn, Facebook, and Tiktok displays programmatic and more to drive conversions across all phases of the customer journey

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Data driven decision making to optimize and execute paid campaigns to drive quality leads in turn helping improve sales velocity

● Collaborate with Marketing and Sales team to strategize, architect, deploy and track digital campaigns that drive performance

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● Develop A/B Testing plans for end-to-end Paid media campaigns by applying growth hacking mentality to improve customer engagement

● Support executing content promotions and distribution with digital channels

● Experimenting with new or existing digital channels and trying out new tactics that contribute to a strong ROI

● Analyze the efficiency of each digital channel based on KPIs for continuous improvement

The specific responsibilities and requirements for a Paid Media Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php80,000 - Php100, 000

Work Experience Requirements

● At least 3-5 years of experience in Paid Media with hands on experience

● Excellent understanding of customer’s playing behavior as it pertains to the web

● Proven track record

● Must be able to use paid media tools

● Strong experience with Google Analytics or similar tracking tool

● Strong analytical, interpersonal, and communication skills

● Excellent ability to collaborate cross functionally

● Strong ability to prioritize work and projects based on short and long-term needs

● Exceptional verbal & written communication skills, especially the ability to think on your feet

● Must be willing to report onsite in Cambodia