Customer Support Executive

About ExtraaEdge : 

We are a venture-backed, product SaaS startup & have raised Pre-Series A round led by OnDeck Fund, Pentathlon Ventures, 9 Unicorns, IAN & prominent Unicorn founders & angels. 

 Recognized as one of the top 100 edtech companies in India and South Asia by HolonIQ, we are the most preferred admissions and marketing automation Education CRM. 

With a global presence, & 350+ customers across India, UAE & UK we help admission teams increase, manage & predict their admissions!

You can learn more about our award-winning Sales & Marketing Automation Software here: https://www.extraaedge.com

Job Title: Demand Generation- Inside Sales Specialist

Here’s what you will be doing at ExtraaEdge 

• You will be responsible for creating sales opportunities for the Field Sales Team.
• Generating BANT-qualified demos with prospects and ensuring a set target revenue is achieved consistently month on month.
• Connecting with the decision makers of edu-institutions, universities, private coaching, overseas consultancies etc & generating sales opportunities through outbound calls, emails & LinkedIn activity.
• Maintaining prospects pipeline. Updating and tracking metrics on CRM.

You have… 

• Excellent English- both written and verbal communication (Regional language fluency is an added advantage if applying for a specific region).
• Strong track record of performance in goal-oriented environments. 
• Enjoys working in a fast-paced start-up & growth environment.
• Target-driven & thrives under pressure. 
• We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire – Strong ethical sales practices, the Ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility. 

Work Location: 

Baner, Pune (Work from Office).

We will be considering only those applicants, who have submitted this form:

https://docs.google.com/forms/d/e/1FAIpQLSfJl2PdxoDP8TkiYL098a6a4U5_LchpIJncO0yMJAqqaR5PZg/viewform?usp=sf_link

Warm Greeting,

We are Hiring for Sr. Manager-Product Engineering # Leading payment company

Location: Chennai

Exp: 15-18 years
Notice period: 30days or < 30days

Essential Competencies

1) Proficient knowledge on Core Acquiring process for Banks & ISOs/Aggregators
2) Sound knowledge of Payments Domain, Payment/Switching, banking and finance domain (POS, IPG , UPI.....)
3) Knowledge on Acquiring Solution & Systems for Merchant Management , Asset Management , Support Management , Payouts & Recovery , Staging & Settlements , end to end Recon
4) Knowledge on Incoming/Outgoing files to VISA, Master , Rupay and AMEX Scheme
5) Added advantage to have knowledge on Interchange Cost calculation based on Scheme Manual
6) Handling Team size of min 10 -15 resource inclusive of Team Leads , Developers & Tech Supports
7) Process orientation and clarity of thoughts.
8) Demonstrates effective oral and written communication skills.
9) Analytical and methodical in approach
10) Attention to detail and must be able to report & address problems quickly and accurately.
11) Able to handle pressure.
12) Experience with Jira test management tool.
13) Experiences in designing, describing and documenting unit test cases.
14) Strong follower of SDLC Process, Bug Tracking, Ticketing.
15) Experience in single & multiple release project life cycles.
16) Ability to interact and coordinate with employees at different levels, different groups, and different geographical locations within the company.
17) Resource tracking for improving delivery outputs with focus on learning from each wastage encountered during deliveries
18) Ability to adapt to waterfall or agile model of Project delivery as per the need of the hour
19) Significant contribution as an individual performer as well as a team player

Technical Competencies

1) Technical expertise in Apache , PHP , Jquery , Javascripts and hands on in managing web based applications
2) Added advantage if worked in Vtiger Framework concepts
3) Strong expertise on Object Oriented on MVC Application Language preferably PHP with hands on experience
4) Client side programming like Javascript ,CSS, HTML 5 , API Services ,JQuery + Bootstrap (UI Components)
5) Proficient in PL/SQL with hands on experience in Posgres,Oracle
6) Proficient in Linux OS commands
7) Hands on experience in distributed and in-memory computing
8) Proficient in encryption logics , API integrations , secure coding
9) Expertise in designing product solutions
10) Knowledge on PCI standards for Payment Applications
11) OWASP standards
12) Dev-Ops model for release management

Job Description

1) Should be able to review and track multiple projects from development point of view.
2) Liaise with multiple stakeholders on an ongoing basis and track the progress of the Business Delivery.
3) Develop and deliver progress reports & various productivity parameters
5) Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assignment.
6) Develop best practices for execution and management.
7) Motivates team to work together in the most efficient manner
8) Identify the training needs and plan for the same
9) Ability to influence customers and cross-functional teams without formal authority
10) Ability to get deeply involved and go to the lowest level to sort out critical issues

Regards,

Saranya R

(People First)

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

• Develop user-facing features, while building reusable code & libraries for future use
• Optimize application for maximum speed & scalability
• Ensure the technical feasibility of UI/UX designs
• Ensure that all user input is validated before submitting to the back-end

Experience

• 1-3 Years work experience in Frontend
• Experience working with libraries/frameworks like ReactJS, AngularJS, KnockoutJS, BackboneJS, DurandalJS, etc.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Proficiency with HTML5, CSS3. Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient knowledge of cross-browser compatibility issues & ways to work around them.
• Proficient understanding of code versioning tool - GIT
• Good understanding of SEO principles and ensuring that application will adhere to them

Job Summary:

• Willingness to work on highly scalable cloud-native solutions based on microservices.
• Quickly learn the technologies and deliver using the same.
• Take complete ownership of the customer requirements.
• Motivated to deliver world-class quality.
• Inclined to bring new ways of thinking, working and providing solutions.
• Drive the concept of quality into everybody and have a zero-tolerance towards bad quality.

• Understand requirements from product management, customer and able to comprehensively break this down to manageable tasks.

Experience:

● 3-9 years of development experience.

Technical Skills:

Mandatory:

• Java - Advanced concepts concurrency, reflection, lambda, Java Springboot, Spring security,
• Actuator/Prometheus/Grafana/Servo (metrics),
• EFK/ELK stack (log analysis)
• OpenAPI/Swagger (documentation)
• RDBMS (PostgreSQL, MySQL, Maria or any other)
• NoSQL (Anyone of Mongo DB, Redis, Cassandra, Neo4J or other DBs)
• Automated unit tests/e2e tests (JUnit, TestNG, RestAssured etc)
• CI/CD pipelines (Jenkins, Sonar, Maven/Gradle etc)

Optional: (But highly recommended)

• NewSQL DB (TiDB, CockroachDB)
• AMQP/RabbitMQ
• Kafka
• Docker
• Kubernetes