Customer Support Executive

Role Overview:

We’re looking for a performance-focused Sr. SEO/SEM Executive with a strong understanding of search algorithms and AI-powered optimisation tools. The ideal candidate will not only manage all search engine marketing activities but will also be comfortable integrating Artificial Intelligence into SEO/SEM strategies to stay ahead of the curve.

Key Responsibilities:

● Conduct keyword research aligned with client objectives to improve content and discover growth opportunities.

● Leverage AI-driven tools (e.g. Surfer SEO, Clearscope, MarketMuse, Jasper) to optimize content strategies and streamline SEO workflows.

● Deliver SEO analysis and technical recommendations for websites and web pages using both manual insights and AI-assisted audits.

● Identify technical SEO issues, competitor gaps, and backlink opportunities.

● Support content development to enhance user intent matching and content relevance.

● Manage and update webmaster tools, XML sitemaps, and shopping feeds for SEO diagnostics.

● Develop content assets with a content team (blogs, case studies, customer stories) optimised via AI-based keyword clustering and topic modelling.

● Plan and execute link-building campaigns enhanced by AI tools for prospecting and outreach.

● Collaborate on social and content strategies that integrate real-time AI trend analysis.

● Stay on top of AI developments in search (Google’s Search Generative Experience, algorithm updates, voice search, etc.)

● Monitor and evaluate website traffic and search performance using both standard analytics and AI-powered dashboards.

● Present findings, project progress, and insights to clients and internal teams with clarity and actionable suggestions.

● Create SEO pitch presentations by doing required research about the brand, competitors and other relevant data.

Professional Competencies:

● Passion for SEO, SEM, and digital marketing, with curiosity around AI integration.

● Creative thinker with a data-driven mindset and strong problem-solving abilities.

● Able to manage multiple projects without losing sight of detail or deadlines.

● Confident communicator with a collaborative attitude. 

● High levels of integrity, autonomy, and accountability.

● Strong organisational and project management skills.

Required Skills & Qualifications:

● Proven SEO and SEM experience with evidence of impact.

● Experience using AI tools like Surfer SEO, Frase, Jasper, Writesonic, MarketMuse, and ChatGPT for SEO/SEM tasks

● Familiarity with PPC campaign management across Google Ads, YouTube, LinkedIn

● Sound understanding of performance marketing and customer acquisition via AI-enhanced targeting

● Proficient with analytics platforms (Google Analytics, Looker Studio, etc.) and SEO toolkits (SEMrush, Ahrefs, Moz)

● Experience with keyword research tools and AI-powered content planning platforms

● Exposure to A/B testing for various SEO and SEM Campaigns.

● Basic knowledge of HTML, CSS, and JavaScript

● Up-to-date with the latest trends in SEO, AI in search, and digital marketing tools.

Qualifications:

● Bachelor’s degree in a quantitative, analytical, or tech-driven field.

● SEO or Digital Marketing Certifications.

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Job Title : Senior MERN Stack Developer with Blockchain Expertise

Location : Indore, MP

Experience : 3-8 years

Job Type : Full-time, On-site

Job Description :

We're seeking a seasoned Senior MERN Stack Developer with a strong focus on blockchain technology to join our innovative team in Indore. As a Senior MERN Stack Developer, you'll play a pivotal role in crafting and implementing cutting-edge blockchain solutions using the MERN stack. Your expertise will contribute to the development of secure, scalable, and decentralized applications. If you're passionate about blockchain technology, possess extensive MERN stack experience, and thrive in a collaborative environment, we encourage you to apply and be a key player in our transformative projects.

Requirements :

- Proven experience as a Full Stack Developer with a specialization in blockchain technology.

- Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).

- Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.

- Solid understanding of smart contract development and implementation.

- Knowledge of decentralized application (dApp) development.

- Familiarity with cryptography and principles of blockchain security.

- Strong problem-solving and analytical skills.

- Excellent collaboration and communication skills.

Skills :

- MongoDB, Express, Node.js, React.js

- Next.js (knowledge preferred but not mandatory)

- WordPress/Shopify experience (preferred)

- Real-time communication using Socket.IO or WebRTC (preferred)

- GraphQL API development

- Experience with integrating payment gateways

If you're ready to take on exciting challenges and contribute to groundbreaking projects, apply now and join us in shaping the future of blockchain technology.

• Experience working on Angular 2.X+
• Bootstrap/Angular Material development of web applications.
• Experience working on rest services-based architecture.
• Have used state management libraries, state Integration of Web APIs, and other 3rd party frameworks.
• Good understanding of HTML, CSS, ES6.
•  

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Platform for creators to build communities and monetise them Social Networks have become more media platforms than “social” platforms. They are not designed to make real human connections. Demand for more intimate online places is higher than ever. Communities are in huge demand! Also, these “Ad-driven” platforms only reward top creators. Most creators are left out - no matter how engaged their audience is. They have to constantly beat algorithms to reach out to their own audience. Over 50 million people around the world consider themselves creators. 97% of them aren’t getting paid. As a result creators are flocking to platforms like Slack, Discord, Whatsapp & Telegram - none of which were built either for community engagement or creator monetisation. Community creators have to go through the pain of managing multiple third party tools to engage and monetise their community. LikeMinds helps creators to convert their audience into a branded private community. They can monetise it by selling digital products like memberships, group chats, events, consultations and courses. As a platform purpose-built for community entrepreneurs, LikeMinds has inbuilt tools for member acquisition, onboarding, retention, moderation, monetisation, and referrals. Our platform enables creators to drive high engagement and belonging via chat rooms, events, polls, member directory, and rewards. These features are in addition to powerful business tools like community website, subscription management, event reminders, analytics dashboard, cohort creation, in-app banners, data export, and much more. Custom integrations are also available for creators with existing assets. In the last few months, we have helped 100+ creators monetise their communities. These include entertainers, fitness & wellness trainers, professional domain experts, language instructors, life coaches, financial experts, micro-entrepreneurship coaches, and exam prep coaches. We are a team of entrepreneurs, techies and community builders with credible backgrounds supported by 2 large VCs. 

Responsibilities: 
• Designing and building Likeminds iOS application.
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required 
• Proven experience as an app developer.
• Proficient in Objective-C, Swift, Xcode and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

Come be a part of one of the most exciting e-learning startup! A product based company building a B2C subscription product for kids around the world. Best understood as a combination of Netflix + Skillshare + Instagram for kids of ages 5 - 15, there is going to be something new every week to work on!

Already present in over 167 countries, kids of all backgrounds, languages and ages use DIY.org on website, iOS and Android. DIY is a place online where kids truly discover themselves.About UsWe are an early stage venture backed edtech startup looking to expand the team in UAE.

Perks offered:

• Tax Free Income - One of the major benefits of working with DIY is that your income is virtually tax-free.
• Exposure - The benefit of working out of UAE is that you will get exposure to woking with people from different countries and also build a network with people from various nations
• World class accommodation (amenities – Gym, Swimming Pool, Pet Friendly and fully furnished apartments) provided free of cost
• We take care of your VISA processing
• Insurance Coverage
• We take care of your travel and relocation to Abu Dhabi

Responsibilities:

• Ensure the quality of software products we build
• Author test documentation including test plans, test cases & scenarios and develop automated test suites.
• Develop test strategies, plans, and test cases and setting up of E2E test infrastructure
• Both Manual as well as Automation Testing on backend/frontend E2E testing.
• Work towards sustaining current QA processes and implementing new ones
• Define system test plans to validate all existing feature functionalities configured on system testbeds and automate all test cases
• Verify endurance and scale testing to validate robust feature functionality under stress

Must have:

• Extensively worked on various testing types such as Functional, Regression, Sanity, Smoke, Mobile testing, cross browser compatibility
• Expertise in developing, managing, and implementing E2E testing for core features in Automation frameworks using Selenium/ REST Assured/ APM or equivalent.
• API testing using tools like Postman.
• Experience in writing SQL queries to perform backend data validations

Good To Have :

• Experience in building Automation framework from Scratch
• Familiarity with performance testing using JMeter, Scale and Reliability testing
• Hands-on experience with cloud computing platforms like AWS, Azure or GCP is a plus
• Comfortable with Agile methodologies and working in small teams

About Us

We are an early stage venture backed edtech startup looking to expand the engineering team.

From offering flexible working hours to ensuing a 'no leave policy', to offering esops to every employee that joins and ensuring a flat yet performance driven organization, we offer a place for people to come and build a career and not do a job.

Total Exp: 4-8 years

Minimum 1+ year experience in .Net Core is a must

Mandatory skills:.net Core, Web API, Entity Framework & Database(SQL server)

• Utilize established development tools, guidelines and conventions for above skill set.
• Design, code and test new Web Software applications.
• Maintain existing software systems by identifying and correcting software defects and enhance functionalities.
• Enhance existing systems by analysing business objectives.
• Create technical specifications and test plans.
• Prepare action plans and identify areas for modification and improvement.
• Develop skills in new technologies.