Customer Support Executive

Customer Support Executive at Datacultr Fintech · Gurugram · 0 - 1.5 years · ₹2L - ₹3L / yr · Profitable · Posted 21 May 2024

Customer Support Executive

at Datacultr Fintech

Posted by Shubham Jain

0 - 1.5 yrs

₹2L - ₹3L / yr

Gurugram

Skills

Effective communication

Business Process Outsourcing (BPO)

Customer Service

 Listening to our B2B Customer’s concerns and handling product related complaintsor

queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

NOTE -

1. Exciting Work Culture at Product Based Firm

2.Male Candidates are preferred.

3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)

4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours)

5. Overtime pay and Medical Benefits

6. Full time Work from Office Role

7. Upskilling and continual education

8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

 Listening to our B2B Customer’s concerns and handling product related complaintsor

queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

NOTE -

1. Exciting Work Culture at Product Based Firm

2.Male Candidates are preferred.

3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)

4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours)

5. Overtime pay and Medical Benefits

6. Full time Work from Office Role

7. Upskilling and continual education

8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

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About Datacultr Fintech

Founded :

2020

Type :

Product

Size :

20-100

Stage :

Profitable

About

Datacultr is the Global Digital Operating System for Risk Management and Digital Debt Collection, it drives collection efficiencies and reduces delinquencies and NPLs. Datacultr is a digital-only provider of consumer engagement, recovery and collection solutions, helping consumer lending, retail, telecom and Fintech organisations expand and grow in the under-penetrated new to credit and thin file segments . Datacultr's platform makes Smartphone Financing, Smart TV Financing, PayGO, Buy Now Pay Later, Micro-Loans, Nano-Loans and other unsecured loans offered by its clients , to underserved and Unbanked, viable. We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. Datacultr has clients across India, South Asia, South East Asia, Africa and LATAM Datacultr is the winner of- Red Herring Top100 Global Award, 2022 Flipkart LEAP, India, 2022 HongLeong Bank-Launchpad in South East Asia, 2022 Inclusive Fintech 2021 Red Herring Top100 Asia Award, 2019 NASSCOM Emerge50 Award, 2018