Customer Support Executive

About Nirmitee.io

Nirmitee.io is a fast-growing product engineering and IT services company building world-class products across healthcare and fintech. We believe in engineering excellence, innovation, and long-term impact. As a Tech Lead, you’ll be at the core of this journey — driving execution, building scalable systems, and mentoring a strong team.

• What You’ll DoLead by Example:

Be a hands-on contributor — writing clean, scalable, and production-grade code.

Review pull requests, set coding standards, and push for technical excellence.

• Own Delivery:

Take end-to-end ownership of sprints, architecture, code quality, and deployment.

Collaborate with PMs and founders to scope, plan, and execute product features.

• Build & Scale Teams:

Mentor and coach engineers to grow technically and professionally.

Foster a culture of accountability, transparency, and continuous improvement.

• Drive Process & Best Practices:

Implement strong CI/CD pipelines, testing strategies, and release processes.

Ensure predictable and high-quality delivery across multiple projects.

• Architect & Innovate:

Make key technical decisions, evaluate new technologies, and design system architecture for scale and performance.

Help shape the engineering roadmap with future-proof solutions.

• What We’re Looking For10+ years of experience in software development with at least 2 years in a lead/mentorship role.
• Strong hands-on expertise in MERN Stack or Python/Django/Flask, or GoLang/Java/Rust.
• Experience with AWS / Azure / GCP, containerization (Docker/Kubernetes), and CI/CD pipelines.
• Deep understanding of system design, architecture patterns, and performance optimization.
• Proven track record of shipping products in fast-paced environments.
• Strong communication, leadership, and ownership mindset.
• Believes in delivering what is committed, has a show-up attitude

• Nice to HaveExposure to healthcare or fintech domains.
• Experience in building scalable SaaS platforms or open-source contributions.
• Knowledge of security, compliance, and observability best practices.

• Why Nirmitee.ioWork directly with the founding team and shape product direction.
• Flat hierarchy — your ideas will matter.
• Ownership, speed, and impact.
• Opportunity to build something historical.

We are seeking a highly motivated and skilled Talent Acquisition Specialist to join our Human Resources team. This individual will be responsible for managing the full recruitment life cycle, from sourcing and attracting candidates to interviewing and hiring. The ideal candidate will be passionate about identifying top talent, creating a positive candidate experience, and helping our organization grow with high-quality hires.

JOB RESPONSIBILITIES

1) Lead a team of 6-10 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.

2) Create a world-class Self Serve SaaS Product experience with data analysis at its center.

3) Lead the Web, Mobile and API experience of the AI product stack.

4) Talk to users - Large and Small to better understand their needs and motivations.

5) Project management to align the technology team and ship products.

6) Stay up to date with the latest research in Computer vision and best product practices and bring the most important features

7) Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.

8) Diving deeper into the data to identify opportunities and learnings.

JOB REQUIREMENTS

1) BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute (Mandate)

2) 3+ years of experience leading Product team in high growth Product companies

3) 5+ years of Product Management experience in growth startups or Product companies

4) Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.

5) Analytical. You should have plenty of experience looking at the data to inform your decisions.

6) Strong product intuition. You need to have an informed opinion to build a product from scratch.

7) Systems thinker. You should understand how even the smallest change affects the entire system.

8) Super detail-oriented. Small errors or oversights should jump off the screen for you.

9) Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)


Education Mandatory: IIM, IIT, BITS

We are seeking a dedicated and skilled Qualitative Research Professional with a minimum of 1-3 years of experience in market research. In this role, you will be responsible for assisting in the planning, execution, and analysis of qualitative research studies to provide valuable insights for our organization. If you are passionate about qualitative research and eager to contribute your expertise, we encourage you to apply. 

Note: should be Delhi or Noida Based, it will be on-site job 

Responsibilities: 

• Assist in the design and execution of qualitative research projects, including in-depth interviews, focus groups, and surveys, conducted globally. 
• Contribute to the development and refinement of research protocols, questionnaires, and discussion guides. 
• Participate in respondent recruitment efforts, ensuring diverse and representative samples. 
• Conduct interviews, assist in facilitating focus group discussions, and help with data collection. 
• Support the analysis and interpretation of qualitative data to extract meaningful insights. 
• Collaborate with senior researchers and cross-functional teams to integrate qualitative findings into decision-making processes. 
• Stay informed about industry trends and best practices in qualitative research. 
• Adhere to ethical research standards and data privacy compliance. 

Qualifications: 

• Bachelor's or Master's degree in a relevant field 
• Minimum of 1-3 years of experience in conducting qualitative research within a market research context. 
• Strong interpersonal and communication skills to assist in participant engagement. 
• Effective written and verbal communication skills. 
• Capacity to work effectively both independently and as part of a team. 
• Attention to detail and the ability to think analytically. 
• Understanding of research ethics and data protection regulations. 
• Basic knowledge of qualitative research methods, with a willingness to learn and grow in the field. 

Preferred Qualifications: 

• Previous experience working in a market research setting. 
• Experienced in execution of projects globally in all markets. 
• Covered all segments- B2C, B2B, Healthcare 
• Familiarity with quantitative research methods and survey design. 
• Proficiency in using survey and interview platforms. 
• Familiarity with data collection and transcription tools. 
• Contributions or involvement in previous qualitative research projects. 

This is a full-time on-site position that offers opportunities for professional development and career advancement. If you have a passion for qualitative research and wish to contribute to our organization's success, please apply with your resume detailing your relevant experience and qualifications. 

About the role:

We are a team of talented independent game developers building the future of indie games. We are a fully remote team working on a wide range of genres and platforms. https://www.hopscotchgames.org/

We are looking for an experienced game developer and designer for a new suite of 2D/3D mobile video games. You should be able to lead both the technical and design effort for the creation of a game concept. You should be very skilled with Unity3D and C#. You should also

have the ability to generate and refine fun game mechanics that fit the company’s

product requirements.

You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity

to expand your knowledge

to develop games across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Key responsibilities:

• Code and develop new & existing games and features such as gameplay, APIs, prototypes, implementation of SDKs, etc.
• Inspire technical solutions while spearheading multiple 2D/3D games.
• Review code and design decisions with teammates and propose changes and improvements to promote scalable, reliable and maintainable technologies for our 2D/3D gaming platforms.
• Provide feedback to help shape the final product of our games in terms of gameplay and user experience.
• Monitor the technical performance of 2D/3D games including server code performance, server-client communication issues, bugs, and crashes.
• Demonstrated ability to work well with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.
• Ability to generate and refine fun filled
• 2D/3D game mechanics and themes.
• Commitment to quality on time execution.
• Strong written and verbal English communication skills.
• Write clear and concise game design documents.
• Drive prototyping, mechanics, pacing, tuning, tutorial, usability, level ramp, story, meta-structure, aesthetics, and creative vision of projects assigned to you.
• Use a metrics-driven approach to game design, learning from users, as you drive retention, virality and monetization into the game’s design.

Does this sound like you?

Must-haves:

• A degree or certification in computer science or a related field preferred
• 3+ years of experience working as 2D/3D Game Developer and/or Designer
• Enjoys working on all types of game designs
• Create and articulate innovative design concepts and game flow
• Strong understanding of player experience and design fundamentals

• Working with business teams across the company to define requirements and high-level process/ system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/ KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment    

Responsibilities‌ ‌:‌ ‌

• You will be responsible for managing and growing an incredible and diverse team of fitness professionals, guiding them in the best practices in revenue generation, client engagement, client management, fitness package generation and trainer tools optimization.
• Guide onboarded ‌‌fitness professionals of our Trainer Community with the next step of the process and ensure trainers remain engaged with the brand.
• Collaborate with the marketing and growth departments in developing marketing plans, analyzing results, and identifying opportunities for fitness professionals to grow.
• Analyze market trends, consumer need, and the competitive landscape to ensure trainer revenue maximisation.
• Engage with fitness professionals to get feedback and note grievances in the product and other business processes. 
• Update and maintain the daily trainer report on a regular basis- Keeping a routine check on engagement targets and achievements
• Strategize with management on trainer community engagement programs

Requirements‌ ‌:‌ ‌

• Exceptional ‌communication‌ ‌and‌ ‌interpersonal‌ ‌skills.‌
• Background in fitness industry with 5-6 years of experience
• Certifications in Fitness such as NASM, K11, etc
• Fluent in English, Hindi and Marathi ‌
• Passion‌ ‌for‌ ‌fitness,‌ ‌mobile‌ ‌and‌ ‌technology‌ ‌is‌ ‌a‌ ‌plus!‌ ‌

• Circuit Design (Schematic Entry), Digital, Analog & Power.
• High-speed PCB Layout Design, up to 8-Layer, routing high current tracks (up to 30A)
• Experience on “Altium Designer” will be added advantage.
• Experience with ARM processors & AVR Controllers will be preferred.
• Preparing Design and test procedure documentation.
• System integration and Testing.
• Hardware Troubleshooting.
• Awareness of PCB Fabrication & assembly Processes.
• Awareness for component procurement, finding substitutes.
• Design transfer to production by defining production processes.
• Assist production for optimizing operations components sourcing, troubleshooting.
• Interact with PCB Design team.
• Interact with hardware team/consultants in India, USA
• Should have leadership qualities for handling a team.
• Communication with Component manufacturers/vendors for part choices & design support.
• Preparing documentation for design, for design transfer to production, for submittal to various labs for certifications
• B.E (Electronics and communication, Instrumentation and Electronics, E.E.E)