1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.
Shubham Vishwakarma
Full Stack Developer - Averlon
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· Educational Qualification: Diploma / Graduates (Any Stream) (or) +2 PUC with BPO Experience.
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a part of WPP. Neo is a global digital transformation agency with 1200 employees across 21 nations.
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The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
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• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
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• Work with internal stakeholders and third parties to assess and establish partnerships
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• Develop core positioning and messaging for the product
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• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
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• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
- Manage and build overall email campaign strategies & Develop a lead generation strategy
- Work with all business units to develop relevant email campaigns to create various target audience email lists and campaigns
- Create and design various CTAs, subject lines, and email templates
- A/B testing, analysis, and reporting of email marketing campaigns
- Track and measure email marketing KPIs
- Develop and present reports on a weekly basis
- Analyze data to get smart insights & suggest methods for improvements
- Segment lists based on behaviors like past email engagement and website interactions
- Develop documentation and road maps for processes, A/B tests, drip campaigns
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- Monitor Marketing Leads, Opportunities, Accounts, and Contacts
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- Experience in handling Events and Conferences outreach is desirable
- Experience in managing teams and nurturing talent
Skills Required
- Master’s degree in Marketing, PR, Communications, Business or similar – preferably an MBA
- 7+ years experience in Email Marketing with a B2B company or IT/ITeS firm
- Experience with Salesforce Pardot of Hubspot or similar platforms – preferably Pardo
- Experience in database segmentation, email automation, and campaign coordination
- Experience in digital analytics and data analysis - being able to communicate insights
- Hands-on experience in designing and building dashboards and campaign reports
- Strong understanding of content for emails and attention to detail/CTA
- Ability to work in a team and lead the team
- Excellent people and time management skills
- Proven track record of delivering successful, data-driven marketing automation campaign
React.js
HTML/CSSJavascript
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Full Stack Developer - Averlon