
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Similar jobs
Strong Senior Backend Engineer profiles
Mandatory (Experience 1) – Must have 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems
Mandatory (Experience 2) – Must have strong backend development experience using one or more frameworks (FastAPI / Django (Python), Spring (Java), Express (Node.js).
Mandatory (Experience 3) – Must have deep understanding of relevant libraries, tools, and best practices within the chosen backend framework
Mandatory (Experience 4) – Must have strong experience with databases, including SQL and NoSQL, along with efficient data modeling and performance optimization
Mandatory (Experience 5) – Must have experience designing, building, and maintaining APIs, services, and backend systems, including system design and clean code practices
Mandatory (Domain) – Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)
Mandatory (Company) – Must have worked in product companies / startups, preferably Series A to Series D
Mandatory (Education) – Candidates from Tier - 1 engineering institutes (IITs, BITS, are highly preferred)

We are looking UI- Angular candidate with Java Coding experience
- Look for Angular 8 and above heavy profiles [Angular – 75%; Java – 25%]
- The resource should be an expert in Angular.
- CSS knowledge is must.
- MFT is must.
- Should have experience in Java based angular work.
- 25% java questions will be based on Core Java and Java Spring.
Location: Chennai/Pune
- B.E in computer science or related fields.
- Hand-on development experience with web & database technologies (MS SQL).
- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
- Ability to work at the tactical and strategic levels of IT initiatives.
- Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
- Self-Motivated, flexible & Innovative.
We are looking for LAMP-Stack developers. Someone with a minimum of 3 years of experience.
Must have:
- Strong verbal and written communication skills, analytical skills and the ability to learn quickly
- Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
- Proven experience of working on/with Composer, PHP7, CodeIgniter, MySQL.
- Experience with creating and consuming APIs.
- Knowledge of wordpress, Python, Elasticsearch, Redis, RabbitMQ, Cloudflare would be a HUGE PLUS.
- Any other experience with languages like NODE will be appreciated (but must NOT be your primary skill)
The Job responsibilities would include:
- Create new features to existing web apps.
- Maintain & enhance current features based on requirements.
You must have the ability to work independently once you are made familiar with the code/project. We need someone who can make good logical decisions without compromising the quality of code.
About Company
‘Good Good Piggy’ is an Ed-FinTech start-up that encourages the new generation to develop the life-skill of managing the entire money management equation digitally, because the future of money is digital. We recognize the importance of reinforcing good behaviour, habits and skills from a young age.
Job Description
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
- Total Experience: 2 to 5 Years
- Notice Period: 30-45 Days
- Preferred Location: Delhi NCR
- Role: Full Stack Developer
- Industry Type: Ed-FinTech
- Employment Type: Full Time, Permanent
- Role Category: Software Development
Responsibilities
- Architect, build and maintain excellent React Native applications with clean code.
- Implement pixel perfect UI's that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Setup/configure CI/CD pipeline leveraging AWS native services or traditional tools (e.g. Jenkins, GitHub, Artifactory, SonarQube, etc)
- Deploy applications on AWS platform leveraging AWS platform services like EC2, EBS, S3, CodeArtifact etc
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to IOS and Google Play stores.
- Work with native modules when required.
- Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
Skills And Qualifications
- 2+ years of professional experience working with React Native.
- Experience working with Swift, Java required.
- Meaningful experience working on large, complex systems.
- Ability to take extreme ownership over your work.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Working with Agile framework especially is necessary
- Organizational and leadership abilities
- Excellent communication skills
- Problem-solving aptitude
Education
B.Tech/B.E./MCA or Equivalent
We are looking for an SEO Analyst to join our Marketing team and help us build a strong online presence.
- Check Google Analytics and Keyword Rankings on daily basis.
- Manage both on-page SEO and off-page SEO Teams
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
- Strong awareness on Google Algorithm Updates
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
- Perform ongoing keyword discovery, expansion and optimization.
- Develop and implement link building strategy.
- Manage webmaster accounts, notifications and implement best practices.
- Conduct competition analysis, prepare reports on findings and share the results with internal stakeholders.
- Stay up-to-date with the latest trends and changes with SEO and major search engines.
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.







