1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Lead Generation Trainee
Overview: As a Lead Generation Trainee, you will be responsible for identifying and qualifying potential leads for our company's products or services. This entry-level position provides an opportunity to learn and develop essential skills in sales and marketing, particularly in the area of lead generation. You will work closely with the lead generation team to understand strategies, tools, and techniques used to identify and engage potential customers.
Qualifications:
- Bachelor's degree in business administration, Marketing, or related field preferred.
- Strong communication skills, both verbal and written.
- Ability to research and analyze information effectively.
- Excellent organizational and time management abilities.
- Basic understanding of sales and marketing concepts.
- Proficiency in Microsoft Office suite and CRM software.
- Self-motivated with a desire to learn and grow in the field of lead generation.
Benefits:
- Comprehensive training and mentorship program.
- Opportunity for career advancement within the lead generation team or other areas of the company.
- Competitive salary and benefits package.
- Exposure to cutting-edge tools and technologies used in lead generation.
- Dynamic and collaborative work environment.
React.js
Javascript
Redux/Flux
HTML/CSSAbout the Company:
Sprouts is an AI powered GTM intelligence platform for B2B companies. Sprouts aims to become the Master OS on top of the company's entire martech stack. We are integrating multiple sales and marketing products into an all-in-one platform, adding smart workflows and machine learning/LLM based intelligence applications to increase qualified pipeline and funnel conversions. Sprouts is growing fast, has an experienced founding team and is funded by top tier investors.
We are looking for a Frontend developer with ReactJS experience to join our team at Sprouts Responsibilities
● Code highly scalable software components based on the latest version of React, Redux, RxJs, CSS, HTML
● Build UI and visualization for showing massive data and user workflows
● Build complex web applications using TypeScript and related technologies
● Build highly reusable and shared components as part of our next-generation UI Platform. All team members play a pivotal role in the success of the product, with everyone sharing a voice in product, experience, and engineering.
● Translate designs from wireframes and low-fit prototypes provided by the UI/UX
● Contribute to the UI style guides and a UI component library, creating reusable components
● Write application interface codes using JavaScript following react.js workflows Requirements Experience: 3+ Role: Software Engineer – the final role will depend on the candidate’s experience and credentials Education: BE/B. Tech/MCA/M.Sc./MTech Technology Stack: React, Redux, RxJs, CSS, HTML
Kubernetes
Docker
Amazon Web Services (AWS)Description
Do you dream about code every night? If so, we’d love to talk to you about a new product that we’re making to enable delightful testing experiences at scale for development teams who build modern software solutions.
What You'll Do
Troubleshooting and analyzing technical issues raised by internal and external users.
Working with Monitoring tools like Prometheus / Nagios / Zabbix.
Developing automation in one or more technologies such as Terraform, Ansible, Cloud Formation, Puppet, Chef will be preferred.
Monitor infrastructure alerts and take proactive action to avoid downtime and customer impacts.
Working closely with the cross-functional teams to resolve issues.
Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.
Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectations.
What you should have
Bachelor’s or Master’s degree in computer science or any related field.
3 - 6 years of experience in Linux / Unix, cloud computing techniques.
Familiar with working on cloud and datacenter for enterprise customers.
Hands-on experience on Linux / Windows / Mac OS’s and Batch/Apple/Bash scripting.
Experience with various databases such as MongoDB, PostgreSQL, MySQL, MSSQL.
Familiar with AWS technologies like EC2, S3, Lambda, IAM, etc.
Must know how to choose the best tools and technologies which best fit the business needs.
Experience in developing and maintaining CI/CD processes using tools like Git, GitHub, Jenkins etc.
Excellent organizational skills to adapt to a constantly changing technical environment
- A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with.
- It also involves operating outside their offices pitching potential clients and to maximise the company's sales of their products and services.
- These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.
Responsibilities
- Primarily your focus should be on the sale of products and services to probable customers within a specific region.
- It is completely different from being a general sales executive because this particular job role demands you to travel either to find new clients or customers or to maintain relationships with the customers whom you are already working with.
- Must contact all the clients and potential customers to discuss their products would meet their requirements.
- Arrange meetings with the clients or visit their offices or homes to persuade them to buy a product or subscribe to any service which your company is offering.
- Focus should be to increase the sales of the company
- Should provide a concise description of the products and services to the customers and also drawing attention to the benefits of the available services.
- Carry out price negotiations with the customers on behalf of the organization to reach a favorable agreement for both.
- Must also carry out a survey to figure out the current trends in the industry such as prices of the products and the demand for it etc.
- Must totally focus on increasing the business by making various sales targets and estimating sales targets.
- They need to generate business leads for the company which they are working for and also prepare and maintain statistical data and provide reports whenever necessary.
Our client is a unique personal hygiene brand that has been listed as one of the top 10 startups in 2020 by LinkedIn. The husband-wife founders of the company started the journey of setting up the brand out of a very personal challenge of threatening infections every time one visits a public washroom. Founded in 2013, the company launched a toilet seat sanitiser spray for women that helped sanitize and deodorize toilet seats in public restrooms in just 5 seconds. This product, being travel friendly, saved millions of women from the risk of contracting UTI and soon became the world’s highest-selling product in the category. Apart from the flagship product, this D2C company offers eco-friendly sanitary pads, organic cotton tampons, menstrual cups, toilet papers, anti-pollution dust masks, among others.
Their products are currently available in around 100 cities of India and exported to about 10 countries. This personal hygiene and wellness brand has been awarded as Amazon's SMB Brand of the Year 2020.
As a Performance Marketing/Growth - Head, you will be responsible for the vision, strategy and execution of acquisition campaigns across all the digital platforms like Instagram, Facebook, Google, affiliates etc.
What you will do:
- Executing full funnel digital marketing campaigns including strategy, ad creation, bidding, budgeting, optimization and reporting
- Understanding your brands and products inside out
- Researching competitors and their strategies to find the gaps in the category and accordingly setting up marketing and advertising goals for the brand(s)
- Partnering with creative team and brand marketing to drive ROI through rigorous and systematic creative and narrative testing, focused on optimization and testing new approaches
- Actively managing and growing SEM/SEO campaigns for new and existing categories and markets
- Developing new channels of user acquisition to drive new growth and diversify channel-mix
- Submitting weekly progress reports, presenting the quarterly marketing plan and strategy and ensuring data is accurately entered
- Improving the efficiency of the team through process improvements, decision-making frameworks and automation
- Evaluating the performance of the channels at regular intervals based on relevant KPIs and conducting A/B tests to ensure that performance is increased in the long term
What you need to have:
- Very strong analytical skills, good command over numbers and sharp eye for data driven insights
- Expertise in the areas of SEM
- Knowledge in tools such as Google Analytics, Google Ads and Facebook/Instagram Ads
- Ability to think strategically and structurally while solving growth problems
- A Problem-Solving mindset and willingness to challenge the established norms
Data Science
Python
Machine Learning (ML)- Working closely with business stakeholders to define, strategize and execute crucial business problem statements which lie at the core of improvising current and future data-backed product offerings.
- Building and refining underwriting models for extending credit to sellers and API Partners in collaboration with the lending team
- Conceiving, planning and prioritizing data projects and manage timelines
- Building analytical systems and predictive models as a part of the agile ecosystem
- Testing performance of data-driven products participating in sprint-wise feature releases
- Managing a team of data scientists and data engineers to develop, train and test predictive models
- Managing collaboration with internal and external stakeholders
- Building data-centric culture from within, partnering with every team, learning deeply about business, working with highly experienced, sharp and insanely ambitious colleagues
What you need to have:
- B.Tech/ M.Tech/ MS/ PhD in Data Science / Computer Science, Statistics, Mathematics & Computation with a demonstrated skill-set in leading an Analytics and Data Science team from IIT, BITS Pilani, ISI
- 8+ years working in the Data Science and analytics domain with 3+ years of experience in leading a data science team to understand the projects to be prioritized, how the team strategy aligns with the organization mission;
- Deep understanding of credit risk landscape; should have built or maintained underwriting models for unsecured lending products
- Should have handled a leadership team in a tech startup preferably a fintech/ lending/ credit risk startup.
- We value entrepreneurship spirit: if you have had the experience of starting your own venture - that is an added advantage.
- Strategic thinker with agility and endurance
- Aware of the latest industry trends in Data Science and Analytics with respect to Fintech, Digital Transformations and Credit-lending domain
- Excellent command over communication is the key to manage multiple stakeholders like the leadership team, product teams, existing & new investors.
- Cloud Computing, Python, SQL, ML algorithms, Analytics and problem - solving mindset
- Knowledge and demonstrated skill-sets in AWS
Brief 🔍
Looking for a passionate product designer to build a breakthrough sports platform. We are a small team with plenty of growth opportunities. Looking for leaders!
About Turf Town 🌀
Turf Town is a sports network that helps people find places to play at and players to play with.
We are looking to change the way you organise and play the sports you love.
We believe in building products that are designed and crafted with a care and attention to detail. We are looking for individuals who share our passion for building incredible products!
The Role 💻
- We are looking for a creative product designer who can help ideate and bring out our suite of products and features.
- You'll be working on both mobile and web based apps.
Skill Requirements 🖌
- Knowledge and experience in designing in Figma.
- Experience in working with design systems
- Experience in motion design and transitions
What we are looking for 👀
- Product focused. We believe products are the centre piece of our company and we are looking for designers who take every effort to ensure our designs are beautiful and modern, yet intuitive.
Bonus Points 💯
- An interest in playing or actively following any sport.
- A kickass portfolio
- Experience in building SaaS.
- Experience in creating icons and illustrations
Our Offer 🤝
- Very competitive and growing pay scale.
- An opportunity to scale with a team at a growing startup.
- All the equipment you'll ever need.
Interested to work with us? Please apply with your portfolio link in your resume.
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
PHP
Laravel
AngularJS (1.x)
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Full Stack Developer - Averlon