1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Greetings !!!
We are a 20-year old IT Services company from Kolkata working in India and abroad. We primarily work as SSP(Software Solutions Partner) and serve some of the leading business houses in the country in various software project implementations specially on SAP and Oracle platform and also working on Govt & Semi Govt projects as outsourcing project partner all over PAN India.
Designation : Senior Database Administrator/Lead
Company- TSG Global Services Pvt Ltd
Client - (CMM 5 Level)
Position –Permanent
Job Location – Jhansi
Experience- Min 5 Years
Notice Period: Immediate To 30 Days
Accommodation @ Jhansi is free & Transportation will reimburse.
Career options: https://www.unisoltsg.com/career.php">https://www.unisoltsg.com/career.php
Skills:
DBA should have:
- Excellent problem-solving and analytical skills
- Good communication, teamwork skills
- familiarity with the main data manipulation languages and the principles of database design the ability to work to tight deadlines under pressure
- Good organizational skills flexibility and adaptability
- The ability to create and maintain strong working relationships with colleagues and client business awareness and understanding of business requirements of IT
- a willingness to keep up to date with developments in new technology
- a commitment to continuing professional development (CPD)
- an understanding of information legislation, such as the Data Protection Act.
Tools:
- MySQL, MSSQL, PostgreSQL, Oracle Database, DevOps, ESM Tools.(Any)
- Visual Studio Code (Optional)
Job Title: Shopify Web Developer
Location: Ahmedabad
Company Overview: We are a full stack marketing company focusing mainly on digital marketing across the entire funnel of customer journey. We are now looking for a web developer who can help us with all website development tasks.
Job Description: We are seeking a talented Shopify Web Developer to join our team. The ideal candidate will be responsible for developing, and maintaining Shopify websites, ensuring a seamless user experience and high-quality performance. The Shopify Web Developer will collaborate with the design and content teams to create visually appealing and functional websites that meet our clients' needs and align with the latest web development standards.
Responsibilities:
- Design and develop responsive Shopify websites based on client requirements and industry best practices.
- Customize and configure Shopify themes and plugins to create unique and engaging websites that reflect clients' brands and objectives.
- Conduct website updates, maintenance, and troubleshooting to ensure optimal website performance, security, and functionality.
- Optimize websites for speed, performance, and SEO, and ensure compatibility across various browsers and devices.
- Collaborate with the design and content teams to ensure a seamless integration of visual elements and content on the website.
- Stay updated with the latest Shopify updates, plugins, and web development trends to implement innovative solutions and improvements.
- Provide technical support and guidance to clients and internal teams on Shopify-related issues and best practices.
Qualifications:
- Proven work experience as a Shopify Web Developer, with a strong portfolio showcasing successful WordPress projects.
- Proficiency in HTML, CSS, JavaScript, PHP, and other relevant programming languages for web development.
- In-depth knowledge of Shopify, including theme and plugin development, customization, and troubleshooting.
- Familiarity with SEO best practices and website optimization techniques.
- Strong attention to detail and the ability to effectively manage multiple projects and deadlines.
- Excellent communication and teamwork skills to collaborate effectively with cross-functional teams and clients.
Interested candidates please fill out this form - https://docs.google.com/forms/d/e/1FAIpQLScwBo_fycsKcFxqpkVe7SfXWoOekokk-L4eSrwvxjnB59gCfg/viewform
Job Type: Full-time
Salary: ₹360,000.00 - ₹420,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Required)
React Native
JavascriptMust have
- Experience with React and Redux or similar programming
- Experience in Rest API integration
- Passionate about the user experience
- Android and IOS development
- Other requirements
- Good knowledge of Javascript functions and operators
- Responsibility for major tasks and chores
- Willing to resolve technical debt in the early step
- Good understanding of sprint cycle in agile
- Can communicate with developers and non-developers
- Serverless API experience is not counted
- Good to have Git workflow knowledge
- Good to have Github collaboration experience
Jenkins
Docker
Kubernetes
Amazon Web Services (AWS)- 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
- Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
- Strong scripting language knowledge, such as Python, Shell
- Experience and a deep understanding of Kubernetes.
- Experience in Continuous Integration and Delivery.
- Work collaboratively with software engineers to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux-based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
- AWS
- Docker
- Kubernetes
- Envoy
- Istio
- Jenkins
- Cloud Security & SIEM stacks
- Terraform
-
● Think, Ideate, Research, Write and Edit copy for all marketing and communication initiatives
-
● Write and Edit copy for all campaigns but not limited to online articles, newsletters, white papers, case
studies, blog posts, website copy, and more
-
● Understand technologies and business value propositions and write copy with personalisation,
conversational, formal, and semi-formal style
-
● Ideate Campaigns and CXO emails, Social Copy to drive demand for all Marketing initiatives
-
● Collaborate with design, digital, search, and other teams to develop compelling copy and content plan
-
● Taking ownership of full yearly copy and content calendar
-
● Conduct research on thought-provoking topics and translate that information into captivating and concrete
storytelling
-
● Think strategically and brainstorm for creative copy and content ideas for various technology practises
-
● Eye for details, proofreading and verbiage, including a complete command of grammar, diction, syntax,
spelling, and punctuation
-
● Ability to keep up with the best practises in writing for the web, social media trends, web usability, web
design, and business/industry trends
-
● Prepare internal and external communications including newsletter, press releases and other vital
marketing communications as needed
Data Analytics
PythonAbout The Position:
The core of our Real Estate Tech ecosystem is the products we build and the Data that powers them. With a large number of products and business functions in place, Data flows massively into our backend. transactions, click events, uploads, updates, geospatial events, etc. flows in the system in large volumes and varieties. Constant monitoring of KPIs for all the product and business functions is an integral part of our success. As a product analyst, you will be an integral part of driving this success.
You will work closely with Product & Data Sciences to define KPIs, Report & Track them. You will breathe Data and with the spirit communicate to Business, understand problems, answer questions and create strategic solutions with Data. Your numbers and dashboards will drive business decisions, product enhancements & track product metrics.
An ideal candidate should possess strong analytical capabilities in Big Data with equal product & business acumen along with fluid communication abilities. They should have a strong quantitative/technical background, natural curiosity, and the ability to influentially communicate to senior leadership with numbers and strategic insights.
If you can talk numbers with people who run the shop, you are the one we are looking for.
What will you bring:
- Strong quantitative aptitude with a keen product inclination
- Passion for consumer products with an equal affection to Data
- Undergraduate and/or graduate degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative fields
- Proven track record in quantitative analytics
- Proficient in SQL - the language of Data
- Strong foundations in Statistics - the grammar of Data
- Proficient in at least one of the following analytics tools - Pandas/R (Not Excel)
- Fluid scripting abilities with Python
- Strong understanding of the grammar of Data Visualization with the ability to make expressive reports and dashboards
- Strong interpersonal skills - verbal and written
- Strong understanding of experimentation methods (hypothesis testing, product experimentation, regressions, experimentation logic, and biases)
- Strong understanding of product growth optimization methods - tracking activity funnels, drop rates, outbound communication strategies like push, recommendations, emails, etc.
- Ability to function smoothly in a collaborative environment with Product, Business & Data Sciences
What we have to offer?
- An exciting and challenging working environment with passionate and enthusiastic people that builds an entrepreneurial mind-set.
- Be part of a start-up from the very beginning, work directly with founders, lead your area of expertise, build kickass products, and be a part of this exciting growth journey of changing the world.
- Best in class Salary
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on caste, race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
React.jsJavascript
Redux/FluxThe ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.
Responsibilities
- Designing, developing, and testing UI for mobile and web applications
- Build reusable code and libraries for future use
- Accurately translate user and business needs into functional frontend code
Qualifications
- Bachelor's degree or equivalent in Computer Science
- 2+ years' experience in frontend development
- Familiarity using Scrum/Agile development methodologies
- Experience building object oriented web applications in JavaScript, HTML5, and CSS3
Swift
iOS App Development- Design and build advanced applications for the iOS platform
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work on bug fixing and improving application performance.
- BTech/MTech degree in Computer Science, Engineering, or a related subject.
- The candidate should have at least 1 Year of experience in iOS Development.
- Deep familiarity with Swift and Cocoa Touch
- Good knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Should have good communication skills.
Java
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Full Stack Developer - Averlon