
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Similar jobs
Our Technology
• Front-end: JavaScript, Angular (or good understanding of React, Vue JS, Knockout JS or similar)
• Back-end: C#, ASP.NET, Web API, MVC, Entity Framework
• Database: SQL Server. Knowledge of non-SQL databases is a plus
• Cloud: Microsoft Azure, AWS
Responsibilities
• Design of the overall architecture of the web application
• Implementation of a robust set of services and APIs to power the web application
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Translation of UI/UX wireframesto visual elements
• Integration of the front-end and back-end aspects of the web application
Additiontionalresponsibilitiesfor Project Lead
• Active participation in design\build cycle of the software engineering life cycle (prototyping, architecture, detailed design, development, testing and deployment).
• Providing expertise in technical analysis and solving technical issues during project delivery.
• Code reviews, test case reviews and ensure code developed meets the requirements.
• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience.
• Requirement gathering and understanding, analyze and convert functional requirements into concrete technical tasks and able to provide reasonable effort estimates
• Mentor and develop skills of junior software engineers in the team.
Tech Skills and Qualifications
• Contract Length : 1 year
• Expert knowledge of JavaScript and Node.js, good understanding of Angular and JavaScript testing frameworks (such as Jest,
Mocha etc.)
• Good understanding of Cloud Native architecture, containerisation, Docker, Microsoft Azure/AWS, CI/CD, and DevOps
culture.
• Knowledge of cloud-based SaaS applications/architecture.
• Practical experience in the use of leading engineering practices and principles.
• Practical experience of building robust solutions at large scale.
• Appreciation for functions of Product and Design, experience working in cross-functional teams.
• Understanding differences between multiple delivery platforms (such as mobile vs. desktop), and optimizing output to
match the specific platform.
Job Title:YouTube & WhatsApp Operations Executive
Location: Onsite – Kota, Rajasthan
Working Hours: 9:30 AM – 6:30 PM
Salary: ₹15,000 – ₹20,000 per month (Based on skills & experience)
About the Role
We are looking for a responsible and tech-comfortable person to handle the daily operations of our YouTube channels and WhatsApp communities for “Yoga by Renu Tayal” and “TUTRAIN.”
This is an execution and management role, not a strategy or growth planning position. The main focus is to ensure all online platforms run smoothly and tasks are handled on time.
Key Responsibilities YouTube Channel Operations
- Handle YouTube Live sessions from a technical side
- Plan and execute YouTube content strategy (long videos, Shorts, live sessions)
- Upload and manage videos and live sessions
- Monitor comments and live chat
- Track performance metrics and suggest improvements
- Keep channel properly organized and updated
YouTube Channel Membership Strategy (After Monetization)
- Plan and help launch YouTube Channel Memberships
- Suggest member benefits (exclusive content, live sessions, badges, etc.)
- Align content strategy to convert viewers into paid members
- Support long-term YouTube monetization growth
WhatsApp Community Management
- Manage WhatsApp groups and communities
- Post updates, messages, and announcements as instructed
- Respond to basic queries or forward them to the team
- Keep the groups active and well-managed
- Add or remove members as required
Lead & Data Handling
- Maintain records of leads received from YouTube and WhatsApp
- Update data in Excel/Google Sheets
- Coordinate with team members for follow-ups
Website Coordination
- Share content and updates with website developer as instructed
- Check that updates are done properly
- Help upload basic content if required
General Digital Support
- Ensure all links, forms, and pages are working properly
- Assist in online session setup when needed
- Support the team in day-to-day digital tasks
Skills & Requirements
Must Have:
- Advance knowledge of YouTube platform
- Comfortable using WhatsApp groups and communities
- Good computer knowledge (Excel/Google Sheets, internet tools)
- Good communication and coordination skills
- Responsible and able to follow instructions properly
Preferred:
- Basic understanding of social media platforms
- Experience in handling online communities
- Basic knowledge of Canva or simple design tools
Who Should Apply
- Someone who is organized and reliable
- Comfortable handling daily digital platform tasks
- Interested in working in a digital/online environment
- Must be available to work onsite in Kota
- Urgent Hiring – Immediate Joiners Preferred
What We Expect From You
- Smooth handling of YouTube and WhatsApp platforms
- Timely uploads and updates
- Proper data maintenance
- Good coordination with the team
What You Will Do :
As a Data Governance Lead at Kanerika, you will be responsible for defining, leading, and operationalizing the data governance framework, ensuring enterprise-wide alignment and regulatory compliance.
Required Qualifications :
- 7+ years of experience in data governance and data management.
- Proficient in Microsoft Purview and Informatica data governance tools.
- Strong in metadata management, lineage mapping, classification, and security.
- Experience with ADF, REST APIs, Talend, dbt, and automation via Azure tools.
- Knowledge of GDPR, CCPA, HIPAA, SOX and related compliance needs.
- Skilled in bridging technical governance with business and compliance goals.
Tools & Technologies :
- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog
- Microsoft Purview capabilities :
1. Label creation & policy setup
2. Auto-labeling & DLP
3. Compliance Manager, Insider Risk, Records & Lifecycle Management
4. Unified Catalog, eDiscovery, Data Map, Audit, Compliance alerts, DSPM.
Key Responsibilities :
1. Governance Strategy & Stakeholder Alignment :
- Develop and maintain enterprise data governance strategies, policies, and standards.
- Align governance with business goals : compliance, analytics, and decision-making.
- Collaborate across business, IT, legal, and compliance teams for role alignment.
- Drive governance training, awareness, and change management programs.
2. Microsoft Purview Administration & Implementation :
- Manage Microsoft Purview accounts, collections, and RBAC aligned to org structure.
- Optimize Purview setup for large-scale environments (50TB+).
- Integrate with Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.
- Schedule scans, set classification jobs, and maintain collection hierarchies.
3. Metadata & Lineage Management :
- Design metadata repositories and maintain business glossaries and data dictionaries.
- Implement ingestion workflows via ADF, REST APIs, PowerShell, Azure Functions.
- Ensure lineage mapping (ADF ? Synapse ? Power BI) and impact analysis.
4. Data Classification & Security Governance :
- Define classification rules and sensitivity labels (PII, PCI, PHI).
- Integrate with MIP, DLP, Insider Risk Management, and Compliance Manager.
- Enforce records management, lifecycle policies, and information barriers.
5. Data Quality & Policy Management :
- Define KPIs and dashboards to monitor data quality across domains.
- Collaborate on rule design, remediation workflows, and exception handling.
- Ensure policy compliance (GDPR, HIPAA, CCPA, etc.) and risk management.
6. Business Glossary & Stewardship :
- Maintain business glossary with domain owners and stewards in Purview.
- Enforce approval workflows, standard naming, and steward responsibilities.
- Conduct metadata audits for glossary and asset documentation quality.
7. Automation & Integration :
- Automate governance processes using PowerShell, Azure Functions, Logic Apps.
- Create pipelines for ingestion, lineage, glossary updates, tagging.
- Integrate with Power BI, Azure Monitor, Synapse Link, Collibra, BigID, etc.
8. Monitoring, Auditing & Compliance :
- Set up dashboards for audit logs, compliance reporting, metadata coverage.
- Oversee data lifecycle management across its phases.
- Support internal and external audit readiness with proper documentation.
About the Company:
Our client has created a sustainable livelihood program for urban disadvantaged youth. Fostering agency, workplace competencies, and skills in youth, unleashes social and economic transformation in the communities that the youth come from. The organization runs through a public-private partnership that empowers the Government, Corporates, NGOs, and Citizens to work together toward changing lives. The provision of location and capital expenditure for the organization is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. We are growing at a fast pace in various other cities in India.
Job Details:
Designation: Employment Engagement Manager
Reporting structure: Will be reporting to the Project Manager
Base Location: Pune, Maharashtra
Roles and responsibilities:
1. Develop, strengthen and proactively connect with new employers to increase our youth’s opportunities to secure a sustainable livelihood.
2. Maintain and strengthen current employer engagement activities including employer events, and support the Mentoring Programme and management of the vacancy portal and customer relationship management tool/platform to reflect the needs of our youth and maximize opportunities for employers to engage with our students.
3. Understand the context of youth enrolled in the program in order to inform and identify areas of action and use statistical analysis to improve employer engagement activity.
4. Establish, strengthen, and evaluate effective communication with skilling partners, trainers, mentors, and youth.
5. Working with the Program Head in partnership with central placement cells, and other programs within the organization to establish and evaluate priorities and provision.
6. Be responsible for the effective income generation of the youth above minimum wages.
7. Use expert knowledge, research, creative ideas, and activities to identify new opportunities for collaboration, within industry and across employment sectors, to enhance our delivery of activities to students to support their career planning and development.
8. Undertaking monitoring of progress via regular 1:1 meetings, positive engagement and communication with employers, and tracking the progress of our placed youth.
Eligibility:
● Any Graduate/Post Graduate with 5+ years of experience in the logistics sector, preferably from a corporate sales background.
What are we looking for:
● Excellent verbal and written communication skills and digital comfort.
● Self-motivated with a willingness to take initiative and solve complex problems.
● Ability to thrive in a fast-paced and sometimes high-pressure environment.
● Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce.
● Exceptional articulation skills (written and verbal) to present - ideas, approaches, and solutions.
● Willing to travel.
● Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, & Excel) and Google Docs.
Job Description-
We are looking for a React Native Lead interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native.
Skills
Firm grasp of the JavaScript {{and TypeScript or ClojureScript}} language and its nuances, including ES6+ syntax Knowledge of {{functional or object-oriented}} programming Ability to write well-documented, clean Javascript code Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle {{Android Studio, IntelliJ}} Understanding of REST APIs, the document request model, and offline storage Experience with automated testing suites, like {{Jest or Mocha}}
About Us
Aura is developing a platform to help companies/communities mint, buy, trade and sell NFTs in the easiest manner possible. Developing a state of the art store front customized to the community and a user friendly interface to unlock the digital growth of companies in the gaming, art, music, etc space by leveraging the power of NFTs. We are assembling a high performing team from the tech ecosystem to build this product and compete with the likes of NBA TopShot.
Requirements
- Integration of user-facing elements developed by a front-end developers with server side logic
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Design and implementation of data storage solutions
Skills and Qualifications
- 2+ years of experience in Node.js. Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
- Good understanding of server-side CSS preprocessors, such as LESS and SASS
- Integration of multiple data sources and databases into one system
- Management of hosting environment, including database administration and scaling an application to support load changes
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Proficient understanding of security principles
- Understanding of “session management” in a distributed server environment
- Must have an understanding of SQL and NoSQL databases like Postgres, MySQL, Mongodb etc.
- Must have an understanding of Cloud: AWS or GCP
- Must have a good understanding of data structures and Algorithms
Benefits
- Work on the cutting edge of blockchain technology and the upcoming use-case of NFTs (Non Fungible Token)
- Be a part of an early stage startup with funding from founders of Polygon
- Ensuring efficient, accurate and timely processing of employees’ payroll.
- Being responsible for accounting reconciliation and analysis regarding payroll.
- Compiling summaries of earnings, deductions, leaves, taxes etc. and reporting the same to the management.
- Maintaining payroll operations by following relevant policies and procedures.
- Collecting, calculating, updating and maintaining payroll-related data and reporting the same to the management in regular intervals.
- Ensuring that the payroll-related documents are correct and accurate.
- Ensuring compliance of rules, laws & regulations while processing payroll and also while managing all the payroll related activities.
- Answering employee queries regarding payroll and also handling escalations or issues, if any.
- Handling and resolving discrepancies related to payroll, if any.
- Participating in payroll audits.
What you need to have:
- Must be either a Finance graduate / ICWA / MBA Finance / CA Inter.
- 5-7 years of relevant work experience in payroll function.
- Handled in and out payroll inputs, variance analysis and also understands drivers to payroll cost.
- Excellent communication skills and also with an excellent analytical mind.
You’ll be our: Interaction Design Manager
You’ll be based at: IBC Knowledge Park, Bengaluru
You’ll be aligned with: Customer Experience Lead
You’ll be the member of: Customer Experience Team
What you’ll do :
As a design leader, you will be working with Product managers, Experience managers and Engineering teams to define strategies and lead the creation of great unparalleled customer experiences
You will be owning & driving the quality of Customer and Business-facing interfaces designed across customer journeys
You will be designing how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at company
Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Interaction Design Team
Manage communication and documentation within the interaction design team, partner with other functions, external contacts, and contribute to a company-wide understanding of the role of design
Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution
Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative/design reviews throughout the entire product lifecycle
Here’s what we are looking for:
6-9 years in Interaction Design, with an emphasis on digital product design
Experienced in managing design team and comes with a deep understanding of design methodology and the creative process
Experienced in collaboration and building relationships - interfacing with Research, Product, Marketing, and Engineering teams
Experienced in scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams
Must be driven by outcomes and committed to continuous learning
Experience in working with rapid-growth companies or startups is an added advantage
What you'll bring :
Degree in design from Tier 1 Design schools would be preferred but is not a mandate
6-9 years of relevant experience
Ideally from IIT, NIT, IIIT ,top colleges or hackers with project demonstrating exceptional problem solving capability.
Note : This job is for immediate joining. Please apply ONLY IF you can join immediately.
Experience :- Junior role : 1 to 3 years/Senior : 5 to 7 Years
Industry: FinTech / BFSI
Functional Area: Core Platform Programming, Maintenance
Role Category: Programming & Design
Role: Software Developer
Employment Type: Permanent Job, Full Time
Overview:
We are looking for a passionate, talented, and motivated UI/UX Front End Angular Developer to join our team and help build out the next set of kick-ass features.
FE/UIX Developer at Konectbox, you’ll deliver high-quality technical solutions to build UI/UX using a range of different technologies. You’ll be involved in the entire product development lifecycle including the design, development, deployment and maintenance of new and existing features.
You should apply to us if you’re excited about working on the newest technologies and delivering value with a sense of ownership. If selected, you get to be a part of a small but committed group of technologists who are trying to improve how events are ticketed and marketed in India.
About the role:
- Highly skilled at front-end engineering using Object-Oriented JavaScript, various JavaScript libraries and micro frameworks (Angular, Prototype, Backbone), HTML and CSS
- Translates designs and style guides provided by the UI/UX team into functional user interfaces, ensuring
- Well versed in software engineering principles, frameworks and technologies
- Self-directed team player who thrives in a continually changing environment
- Builds mobile software applications Follows coding standards, builds appropriate unit tests, integration tests and deployment scripts
- Assists in defining architectures Collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities
- Owns success Takes responsibility for successful delivery of the solutions
- Communicates continually with the project teams Explains progress on the development effort
- cross browser compatibility and performance
- Contributes to continual improvement by suggesting improvements to user interface, software architecture or use of new technologies
- Nice to have :
- Complete understanding of internal code library (jquery or any other)
- Some record of contribution to any front end open source project.
Perks :
- You get to work at a fun filled atmosphere
- Have ample chances of learning leadership, mentor-ship skills
- A solid salary package along with chance to get good value of ESOPs.
Salary Range : 6 LPA to 12 LPA
(based on qualifications, experience and skills)
Key Skills : Javascript, Angular, Backbone, Prototype, HTML, CSS








