Customer Support

Skill Set: 10 years plus as a full stack Java/JavaScript Developer

Micro Services, Distributed Systems

Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless)

Programming Backend: Node.js ,

Programming FrontEnd: React.js or ,Angular

Queuing: RabbitMQ /Kafka

Methodologies: Agile Scrum

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Title/ Role: Power Apps Technical Consultant

Experience: 4-9 Years

Work Location: Bangalore, Noida, Gurgaon

Notice Period: Immediate to 30 days Max

Mandatory Skills: Power Platform Development, Power Apps, Power Automate, Power BI, MS D365 CE, CRM, SharePoint, Integration 

Job Description:

The Integration Technical Consultant is responsible to work with business solution architects and project team to execute integration project activities on Shell projects. The incumbent will establish close working relationships with Technical Leads, Architects, business IT, third parties and external delivery partners to successfully deliver enterprise integration technical projects in Shell.

As a Power Apps Developer, you are able to design, test and deploy Power Apps (Canvas, Model-Driven, Portal)

Job Requirements:

• Power Apps Technical expert with experience in IT industry, as well as proven skills in technical consulting. Be able to show skills across advising, scoping, designing and defining projects which are either complex or broad in scope.
• This is a wide-ranging role where you’ll be able to flex your technical and professional skills, as you confidently oversee Shell’s computing strategy for end user productivity and help us lead on standards for cloud consumption
• Develop Power Apps solutions on the Microsoft Power Platform, including Common Data Service (CDS), Power Apps and Dynamics 365 CE
• Experience in developing new Power Apps model-driven and canvas apps as well as enhancing existing apps
• Development knowledge on CRM Plugins, CRM Workflows
• Development knowledge on PCF Controls for both canvas and model driven apps
• Strong development knowledge on customization of Views/forms using JavaScript
• Strong development knowledge on Microsoft stack especially C#, ASP.NET, Azure and Office 365.
• Ability to create custom connectors for Power Automate
• Experience with SharePoint integration scenarios with Power Apps and D365
• PowerBI report development
• Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
• Connecting data sources, importing data, and transforming data for Business intelligence.

Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses. 

Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.

What you get to do in this role:

Work on extremely high scale RUST web services or backend systems.

Design and develop solutions for highly scalable web and backend systems.

Proactively identify and solve performance issues.

Maintain a high bar on code quality and unit testing.

What you bring to the role:

5+ years of hands-on software development experience.

At least 2+ years of RUST development experience.

Knowledge of cargo packages for kafka, redis etc.

Strong CS fundamentals, including system design, data structures and algorithms.

Expertise in backend and web services development.

Good analytical and troubleshooting skills.

What will help you stand out:

Experience working with large scale web services and applications.

Exposure to Golang, Scala or Java

Exposure to Big data systems like Kafka, Spark, Hadoop etc.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

The ability and desire to sell

Excellent communication skills

A positive, confident and determined approach

High degree of self-motivation and ambition

The skills to work both independently and as part of a team

Active listening

Taking Initiatives

Verbal communication skills

Time management

Critical thinking

Self-regulation