SAP CS - Customer Service Consultant

Technology / Frame work: Angular, Ionic

Roles:

• Design frontend architecture.
• Provide solution for business needs.
• 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
• Caching techniques such as Service workers to improve the front end performance.
• Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
• Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
• Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
• Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
• Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
  
  

Desired/Preferred Qualifications :

• Bachelor's degree or equivalent experience
• Strong problem solving and conceptual thinking abilities
• Desire to work in a collaborative, fast-paced, start-up like environment.
• Experience leveraging node.js frameworks such as Express.
• Experience with distributed source control management, i.e. Git

✅ 1. Web Development Intern – Job Description

Overview:

We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.

Key Responsibilities:

• Assist in developing, testing, and maintaining front-end and back-end features.
• Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
• Collaborate with the design team to translate UI/UX into functional code.
• Debug issues and perform basic code reviews.

Requirements:

• Basic knowledge of HTML, CSS, JavaScript.
• Familiarity with Git and any frontend framework (React preferred).
• Eagerness to learn and take ownership of small modules.
• Currently pursuing or recently completed a degree in CS or related field.

✅ 2. QA Intern – Job Description

Overview:

We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.

Key Responsibilities:

• Execute test cases and report bugs clearly with screenshots/logs.
• Collaborate with developers to troubleshoot and verify fixes.
• Document test results and track issues using tools like Jira or Excel.
• Participate in QA reviews and feedback sessions.

Requirements:

• Basic knowledge of manual testing concepts.
• Familiarity with writing bug reports.
• Good communication and documentation skills.
• Currently pursuing or recently completed a degree in CS, IT, or QA field.

About Team:

CaratLane's mission is to help customers express their emotions through jewellery. Consumer Experience Technology team is an enabler to deliver the exceptional Consumer Experience and WoW business features in large scale website, apps and backend systems.

What do we want:

* 5 to 8 years of experience in Java and Spring Boot working with large scale backend applications

* Expertise in PostgreSQL and any of caching databases

* Experience in developing RESTful/GraphQL APIs and microservices based applications

* Good problem solving and debugging skills.

* Exposure on event-driven, asynchronous I/O

* Good knowledge of engineering excellence: Unit Testing/TDD, Code quality, Documentation, CI&CD

* Experience in non-functional requirements (Scalability, Performance optimisation, Security)

* Experience is Linux development and AWS ecosystem tools

Roles and Responsibility

Effectively prioritizing and executing tasks in a fast-paced environment; Create full mockups of UX flows, components, and Freedom services; Create intuitive interfaces and interaction layers using best practices, the latest web trends and all available tools to augment the user experience;

Developing and annotating user flows, journeys, and persona; Illustrate design ideas with clear storyboards, process flows, sitemaps, and prototypes;

Conduct design brainstorms with product owners to understand the product details and user needs;

Drive digital design process – including websites, digital campaigns, and interactive experiences;

Defining and managing the appropriate design approach for differentiating experiences;

Create workflows, low-fi designs, high-quality designs, and other artifacts needed to collaborate and iterate from vision through execution;

Work with the Product Team including input sessions, UX reviews etc; Creating original design, typography, iconography, and art for digital screens centered around modern & industry-trending designs;

Pushing yourself and the team for continuous improvement in our design and design processes through open communication and feedback;

You’ll design the solutions, features, iterations, tests, and delightful moments that will take VRAI to the next level;

Creating frameworks and model which enable others to understand key concepts and relationships as well as generate valuable input;

Lead digital projects from strategy to conceptualization, prototyping, and final execution.

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

• research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of our customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them

• Good interpersonal skills: ability to communicate complex concepts. requiring a GCSE in English or equivalent
• Liaise with team members to identify and implement new features and technologies that will provide significant product enhancements and cutting-edge features.
• Must be self-motivated, enthusiastic, hardworking, and possess a willingness to learn.
• Confidence, enthusiasm, and the energy to make a significant contribution to an organization.
• Must be self-reliant and able to work independently or as part of a development team.
• Possess excellent innovative problem-solving skills.
• Evidence of organizational and analytical skills with an ability to research/investigate issues, analyze and consider wider implications, and then compile reports and/or present recommendations

Technical Knowledge

• Executing full lifecycle software development
• Programming well-designed, testable, efficient code
• 4+ years of work experience with React and function components.
• Advanced understanding of; React, Redux, JavaScript, ES6+, Jest.
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis. Good experience with HTML5, CSS3, responsive design, material UI
• Expert in Browser Compatibility, Responsive Web Design, Accessibility
• Basic understanding of Node.js, Express
• Experience using common design patterns. High standards for code quality, maintainability, and performance
• High understanding of web development UI/UX design principles and best practices
• Working knowledge of RESTful API Paradigms
• Feel comfortable with: Jira and Git (Bitbucket)
• A natural curiosity for new scripting languages, frameworks, and technologies
• Knowledgeable with Agile – Scrum way of working
• Solid working experience with TDD
• Azure experience
• Knowledge of web security principles, Data Protection Act and GDPR.
• Knowledge of working in an ISO27001 and Cyber Essentials compliant environment.