SAP CS - Customer Service Consultant

SAP CRM Services - Functional Consultant

Experience: 4 to 7 Year

Job Location:  Hyderabad, Noida, Pune, Bangalore

Full Time Role

CTC 12 LPA

Location Flexibility:  Multiple Locations in Country

SAP CRM Services Experience - 4-7 Years Strong knowledge of customer relationship management principles 

• Proficiency in SAP CRM module functionalities 

• Customization and configuration of CRM processes 

• Customer segmentation and targeting 

• Sales and marketing automation 

• Service management and support processes 

• Integration with other SAP modules (e.g., SD, FI) 

• CRM analytics and reporting

We are looking for an SAP SD Consultant to implement and support sales and distribution processes.

Responsibilities

• Configure SAP SD for order-to-cash, pricing and billing
• Gather requirements and write functional specifications
• Support S/4HANA implementations and rollouts
• Handle integration with MM and FI

Requirements

• 2+ years of SAP SD functional experience
• At least one end-to-end implementation or support project
• S/4HANA experience is a plus

Job Details:

• Role: SAP SD Consultant 
• Experience: 7–13 Years
• Relevant Experience: 6+ Years
• Location: Airoli, Navi Mumbai
• Domain: Pharma – Mandatory
• Technology: SAP ECC / S/4HANA

Mandatory Skills:

• Strong SAP SD functional experience
• Pharma Domain experience
• AMS / Production Support experience
• SAP ECC and/or S/4HANA
• OTC processes
• SD configuration and troubleshooting
• Pricing procedures and special business processes
• Master Data
• Functional Specification Documents (FSD)
• Incident / Ticket management and SLA adherence
• RCA and post-go-live support
• Cross-functional integration with FI, MM, LE, PP, QM, CO-PA, CS and PS
• Experience in implementation, rollout and support projects

Key Responsibilities:

• Handle SAP SD AMS support and priority-based tickets
• Understand business requirements and provide effective solutions
• Prepare Functional Specification Documents
• Perform RCA and contribute to process improvements
• Support post-go-live activities
• Coordinate with technical teams for custom developments
• Interact with clients and manage client-facing activities
• Ensure SLA compliance and provide status updates

Urgent Hiring – SAP SD Functional Consultant

Experience: 7–13 Years

Relevant Experience: 6+ Years in SAP SD

Location: Airoli, Navi Mumbai

Work Mode: 5 Days Work From Office

Notice Period: Immediate Joiners Preferred

Job Description

We are looking for an experienced SAP SD Functional Consultant with strong expertise in SAP Sales & Distribution, implementation, rollout, and AMS/production support.

Mandatory Skills

• 7–13 years of overall experience.
• Minimum 6+ years of relevant SAP SD functional experience.
• Mandatory Pharma / Pharmaceutical domain experience.
• Mandatory SAP SD AMS / Production Support experience.
• Strong experience in SAP ECC and/or S/4HANA.
• SAP SD implementation, rollout and support experience.
• Strong knowledge of Order-to-Cash (O2C) processes.
• Hands-on experience in pricing procedures and configuration.
• Customer and material master data.
• Sales order, delivery and billing processes.
• Preparation of Functional Specification Documents (FSD).
• Requirement gathering, GAP analysis, business requirements and blueprinting.
• Experience in SIT, UAT, regression and end-to-end testing.
• Production incident/ticket management, SLA and RCA.
• Post-go-live and hypercare support.
• Integration knowledge with FI, MM, LE and other SAP modules.
• Strong client-facing and stakeholder-management skills.

Pharma & AMS – Non-Negotiable

Candidates must have proven Pharma/Pharmaceutical domain experience along with SAP SD AMS/Production Support experience.

Generic SAP Support experience without clear AMS/production support exposure will not be considered.

Work Location

Airoli, Navi Mumbai – 5 Days WFO

Candidates should be comfortable working from the Airoli office.

We are looking for an experienced SAP SD Consultant with strong hands-on expertise in SAP Sales & Distribution and S/4HANA. The candidate should have good functional knowledge across the complete Order-to-Cash (OTC) cycle and experience supporting or implementing SAP SD solutions in enterprise environments.

Key Skills: SAP SD, S/4HANA, OTC, Sales Order Processing, Pricing, Billing, Shipping, Delivery, Credit Management, Output Determination, Partner Determination, Copy Control, Availability Check, Returns, Intercompany Sales, Third-Party Sales, IDoc/EDI and integration with SAP MM/FI.

Key Responsibilities: Configure and support SAP SD business processes covering inquiry, quotation, sales orders, delivery, billing and returns. Work on pricing procedures, condition records, output determination, partner functions, copy controls and credit management. Handle integration issues between SD, MM and FI, support enhancements and functional specifications, perform testing and defect resolution, and work closely with business stakeholders to understand requirements. Experience with S/4HANA implementation/support projects, Fiori and interfaces/IDocs will be preferred.

Preferred:

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

We are looking for a Senior SAP Consultant with a strong SAP FICO background and proven experience in end-to-end SAP implementations, migrations & transformation projects.

🔑 Key Skills:

✅ SAP FI/CO – GL, AP, AR, AA, CO-CCA, PCA, COPA, Product Costing

✅ S/4HANA Implementation / Migration

✅ Cross-module integration with MM, SD, PP

✅ End-to-end SAP Implementation experience

✅ Solution Design & Client Handling

✅ Pre-sales, Requirement Gathering & Solutioning

✅ Team Leadership & Mentoring

✅ Exposure to SAP Cloud / S/4HANA Cloud preferred

🎯 Ideal candidate: Someone who can go beyond FICO and take ownership of core SAP delivery, implementation leadership, and solutioning.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

About the Role

Techtinium Technologies is hiring a Customer Solutions Manager to help build an AI-powered advanced production scheduling (APS) platform for manufacturers. The platform helps production planners build better schedules faster - replacing spreadsheets, legacy APS tools, and the manual workarounds planners build around scheduling systems such as SAP PP/DS, Siemens Opcenter, and PlanetTogether. The platform is used in aerospace, defense, and industrial manufacturing sectors.

This is a hands-on, customer-facing engineering role requiring deep ERP knowledge, not just conceptual familiarity. You will work directly with the existing and potential customers as one of the first specialized technical hires, with genuine influence over how the company approaches ERP-heavy accounts.

The role spans two connected areas:

• Customer Implementation & integration — working directly with customer IT and planning teams to extract and map master data (BOMs, routings, work centers, capacities, orders) out of the customer's ERP and into the platform, and designing clean, reliable data integrations for live production use.
• Competitive & Sales Support — bringing real advanced planning/scheduling implementation experience into the sales process, helping prospects understand concretely where the platform outperforms ERP-native scheduling tools (e.g. SAP PP/DS) in practice, and shaping proof-of-value engagements.

Key Responsibilities

1. Implementation & Integration

● Lead technical discovery with prospective and existing customers running ERP systems (commonly SAP, but also Oracle, Infor, and others), mapping their production planning data model and processes to the platform's implementation requirements.

● Design and build data integrations between the customer's ERP and the platform, including master data extraction and ongoing sync.

● Own the technical execution of proof-of-value (POV) engagements end-to-end from data extraction through pilot scheduling results.

2. Competitive & Sales Support

● Serve as the internal and customer-facing expert on where incumbent ERP-native planning/scheduling tools fall short operationally, and translate that into sharper competitive positioning.

● Support sales conversations and shape proof-of-value engagements at ERP-heavy accounts.

3. Product & Customer Support

● Partner with the product team to prioritize integration and platform requirements that support customer deals.

● Provide day-to-day customer solutions engineering support -configuration, troubleshooting, and training

What We're Looking For

● 4+ years of hands-on ERP experience, with direct work in production planning modules (e.g. SAP PP).

● Practical, configuration-level experience with an advanced planning / detailed scheduling module (e.g. SAP PP/DS), ideally including at least one full implementation or migration project.

● Working knowledge of ERP data structures relevant to production scheduling: BOMs, routings, work centers, capacities, planned/production orders.

● Experience integrating ERP systems with external systems.

● Strong communication skills - comfortable running technical discovery calls directly with customer IT and planning teams.

● Based in India, with the ability to work some overlapping hours with US-based team members.

Nice to Have

● Experience with SAP specifically, including S/4HANA embedded PP/DS and how it differs from legacy APO-based scheduling tools.

● Exposure to integration with adjacent planning/execution systems (e.g. SAP IBP, EWM, or MES systems).

● Prior experience at a manufacturing company (in-house), or a consulting / systems integration background.

● Startup or small-team experience — comfortable with ambiguity and wearing multiple hats.

Why This Role

● High-visibility, high-impact position at an early-stage company where your work directly shapes customer wins.

● Work alongside real manufacturing customers solving real production scheduling problems.

● Small team, fast decisions, no bureaucracy.

About Techtinium

Techtinium is a product engineering company helping customers across the globe build technology products that serve millions of users. We design, build and deploy software and AI products across a range of industries including manufacturing, enterprise, healthcare, e-commerce, and digital content. Over the years, some of our client engagements have grown into dedicated product companies of their own. We are a team of expert product designers, developers and research engineers working with customers across the globe, giving us an opportunity to experience diverse industries, cultures, and ways of thinking.