SAP CS - Customer Service Consultant

About Zensciences

Zensciences is one of India’s largest independent B2B marketing agencies, working with global

enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and

storytelling to help brands build relevance, reputation, and recall in complex B2B environments.

Location: Bangalore (On-site)

Experience: 2–5 years

Reporting to: Content Lead / Creative Director

Role Purpose

As enterprise brands increasingly compete on credibility, differentiation, and thought leadership,

strong copy becomes a strategic advantage. This role exists to help create communication that is:

• Sharp
• Contextual
• Strategically grounded
• Creatively memorable

Success in this role looks like communication that clients trust, audiences engage with, and teams

are proud to present.

Key Responsibilities

1. Copywriting & Campaign Communication

Write impactful copy across:

• Social media
• Digital campaigns
• Websites and landing pages
• Brand communication
• ads and performance marketing creatives
• Emailers and newsletters
• Presentations and decks thought leadership and long-form assets

-Translate complex B2B, enterprise, and technology topics into clear, engaging communication

-Support campaign ideation, messaging frameworks, and storytelling directions across accounts

2.Content Quality & Consistency

• Ensure all copy is accurate, insight-led, contextually relevant, and aligned to brand tone
• Maintain high editorial standards with zero tolerance for plagiarism, factual inaccuracies, or careless errors
• Reduce rework through strong understanding of briefs, audiences, and communication goals
• Balance creativity with clarity and business relevance

3. Collaboration & Responsivenes

• Work closely with content leads, designers, strategists, account teams, and digital teams
• Participate actively in brainstorming sessions, reviews, and creative discussions
• Be responsive, collaborative, and proactive in fast-moving project environments
• Support quick-turnaround campaign and content requirements when needed

4. Research, AI & Continuous Learning

• Stay updated on business, technology, AI, social, and marketing trends relevant to client industries
• Use AI tools responsibly to improve research, ideation, and productivity without compromising originality or thinking quality
• Continuously improve writing craft, storytelling ability, and contextual understanding

Desired Skills & Experience

• 2–5 years of experience in copywriting, content, editorial, or campaign communication roles
• Strong command over written English, grammar, and storytelling
• Ability to write both short-form and long-form communication confidently
• Understanding of social-first communication, campaigns, and digital content ecosystems
• Ability to simplify complex concepts into sharp, engaging narratives
• Strong attention to detail and ability to manage multiple projects simultaneously
• Curiosity about brands, business, marketing, and storytelling

Job Title : Lead Blockchain Developer

Experience : 5+ Years

Location : Indore (WFO/Remote)

Employment Type : Contractual

Job Summary :

We’re seeking a Lead Blockchain Developer with 5+ Years of experience in building scalable, decentralized applications. The ideal candidate has expertise in Rust, Golang, Solidity, and Node.js, with hands-on experience in Geth, Docker, and blockchain infrastructure.

Mandatory Skills : Rust, Golang, Solidity, Node.js, Geth, Docker, Ethereum architecture, Smart Contracts, Blockchain Protocols.

Key Responsibilities :

• Design and develop core blockchain protocols and infrastructure.
• Build and deploy secure smart contracts using Solidity.
• Develop tools/services for Ethereum and related networks.
• Work on performant node-level development using Rust and Golang.
• Build APIs and backend services in Node.js.
• Manage containerized environments using Docker.
• Collaborate on system architecture and conduct code reviews.
• Stay updated on blockchain trends and implement best practices.

Key Requirements :

• Strong skills in Rust, Golang, Solidity, Node.js.
• Deep understanding of Ethereum, Geth, and blockchain concepts.
• Experience with Docker, API development, and smart contract security.
• Knowledge of consensus algorithms, cryptography, and performance tuning.
• Familiarity with CI/CD pipelines and DevOps tools is a plus.

Preferred Qualifications :

• Bachelor's/Master’s in CS or related field.
• Prior contributions to open-source or Web3 projects.

Key responsibilities

• Design, develop, and maintain automated test scripts using Katalon Studio for web, API, mobile, and desktop applications.
• Create and execute detailed test plans, test cases, and test scripts based on business requirements and technical specifications.
• Perform functional, regression, smoke, integration, and end-to-end testing across multiple environments.
• Build and manage reusable test frameworks and keyword-driven test libraries within Katalon.
• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps.
• Conduct API testing using Katalon's built-in API testing capabilities and tools like Postman or REST Assured.
• Log, track, and verify defects using bug tracking tools such as Jira; ensure timely closure of issues.
• Participate in sprint planning, daily standups, and retrospectives as part of an Agile team.
• Analyse test results, generate reports, and communicate quality metrics to stakeholders.
• Mentor junior QA team members and contribute to continuous improvement of QA processes.

Good to have

• Katalon certification or any ISTQB / CSTE quality assurance certification.
• Experience with Appium or mobile testing frameworks for Android and iOS.
• Knowledge of performance testing tools such as JMeter or Gatling.
• Familiarity with BDD frameworks like Cucumber and Gherkin syntax.
• Exposure to cloud-based testing platforms such as BrowserStack or Sauce Labs.
• Understanding of SQL for database validation and backend testing.

We are seeking a highly skilled and motivated Business Analyst to join our team delivering bespoke 

software solutions to our clients. In this role, you will translate business needs into clearly written 

user stories with testable acceptance criteria that act as the contract between client intent and what 

the development team builds. You will be the bridge between Clients, Developers and the Project 

Manager — and the person accountable for ensuring that what gets delivered is what the business 

actually asked for.

Experience of documenting key projects artefacts and have a good understanding of SDLC. Basic 

understanding of the Microsoft power platform tools.

Responsibilities:

• Being part of a team with a strong sense of product ownership and commitment to build 

scalable, extensible and robust software and reports.

• Delivering outcomes that are clearly defined, using discretion over how to achieve them. 

• Making suggestions for improvements to the work of the team, based on previous 

experience and knowledge of similar situations. 

• Involved in the development of complete solutions, from initiation to handover, participating 

in a cross-functional team across requirements gathering, data analysis, process mapping, 

user-story authoring, and user acceptance testing. 

• Writing clear, testable acceptance criteria for every user story - using Given/When/Then or 

equivalent structured formats - and owning them as the definition of 'done' that the 

development team builds against and the client signs off on.

• Building and maintaining strong relationships with key stakeholders/clients

Requirements:

• Proven experience in a business analyst or product analyst role delivering bespoke software 

solutions

• Demonstrable track record of writing high-quality acceptance criteria - specific, testable, and 

traceable back to business intent - using Given/When/Then or equivalent. Able to show 

examples of stories where their criteria caught gaps before development started.

• Experience of quickly building trusted stakeholder relationships at all levels of the business

• Experience of working with both waterfall, agile and hybrid methodologies

• Experience of technical writing and presentation skills using tools such as: PowerPoint, Word, 

Visio

• Strong understanding and applied knowledge of User Experience and Customer Journey 

concepts.

• Confident working with ambiguity

• Ability to work independently and be self-motivated.

• Experience in conceptual modelling; ability to see the big picture and envision possible 

solutions.

• Outstanding verbal and non-verbal communication skills

• Ability to facilitate a team to consensus on scope and requirement decisions.

• Strong grasp of definition-of-done and requirements traceability - able to demonstrate how 

each delivered feature maps back to a documented business need and its acceptance 

criteria.

• Collaborate with cross-functional systems teams to document systems requirements and 

understand their impact on other teams.

• Work with development teams to translate business operational and functional 

requirements.

• Produce comprehensive documentation for systems and processes, using Business Process 

Modelling techniques

• Experience in UML Modelling (Use Case Diagrams, Sequence Diagrams, Activity Diagrams, 

Class Diagrams etc.)

Other:

• Bachelor’s degree: A degree in Business studies, Information Systems or a related field is 

preferred but not essential

• Exposure to Backlog user requirement management, tools such as Jira, Azure devOps, would 

be beneficial

• Business Acumen: Ability to understand and translate business requirements into data driven solutions. Strong analytical and problem-solving skills with a keen attention to detail.

• Communication Skills: Excellent verbal and written communication skills. Ability to effectively 

communicate complex data concepts to both technical and non-technical stakeholders.

• Team Player: Capable of working collaboratively in a team environment. Willingness to share 

knowledge and assist colleagues.

• Time Management: Strong organisational skills and the ability to manage multiple projects 

simultaneously. Proven ability to meet deadlines and deliver high-quality work.

Join our dynamic team and help drive data-centric decision-making across the organisation.

Job role: Executive - Accounts

• Location: Ghatkopar - Mumbai
• Salary: 5-6LPA

Major Responsibilities:

• Hands on experience and knowledge in Tally ERP and exploiting all the tool and features provided therein - Group Company, Inventories, Branch accountings, master maintenance, cost centers, generation of reports, export\import excel PDF, consolidation, auto repo generation.

• Proficient in MS excel and automation.

• Monthly GST return preparation and filings.

• Payroll accounting - net pay, deduction, salary advances and reco with GL.

• PF\ ESI Accounting and Reconciliations

• Cash management, accounting for bank transactions and monthly BRS

• Inter Company accounting and reconciliation

• Processing of payments to Vendors, consultants and staff. Creditors aging and ledger confirmations of the balances

📍 About the Role

We are seeking a highly motivated Demand Generation Executive to join our growing team. You will play a key role in driving lead generation activities, qualifying prospects using the BANT (Budget, Authority, Need, Timeline) framework, and supporting sales efforts through quality pipeline creation. You will work closely with both Sales and Marketing teams to generate interest, identify opportunities, and contribute to revenue growth.

🔑 Key Responsibilities

• Conduct outbound prospecting to generate and qualify leads using BANT criteria (Budget, Authority, Need, Timeline).
• Perform contact discovery and market research to identify key decision makers and target accounts.
• Engage with prospects through cold calls, emails, LinkedIn outreach, and other channels.
• Maintain and update CRM records, ensuring accurate lead status and follow-up activity.
• Schedule qualified appointments/demo calls for the sales team.
• Collaborate with Marketing to improve campaigns and lead qualification processes.
• Track, analyze, and report on lead generation activities and outcomes. 

Essential Responsibilities:

Demonstrate the understanding of Agile software development life cycle and distinguish the core inputs and outputs in each cycle.

Work closely with your peers and keep engaging in a fast pace technical design and development team

Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals

Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy

Maintain code quality through best practices, unit testing and code quality automation

Demonstrate the ability to make informed technology choices after due diligence and impact assessment

Help in designing interfaces and information exchange between modules

Articulate the need for scalability and understand the importance of improving quality through testing.

Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project

Drive design reviews, define interfaces between code modules, and apply existing technology to designs

Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Desired Skills:

Java, Spring,Microservices

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT