SAP CS - Customer Service Consultant

SAP CRM Services - Functional Consultant

Experience: 4 to 7 Year

Job Location:  Hyderabad, Noida, Pune, Bangalore

Full Time Role

CTC 12 LPA

Location Flexibility:  Multiple Locations in Country

SAP CRM Services Experience - 4-7 Years Strong knowledge of customer relationship management principles 

• Proficiency in SAP CRM module functionalities 

• Customization and configuration of CRM processes 

• Customer segmentation and targeting 

• Sales and marketing automation 

• Service management and support processes 

• Integration with other SAP modules (e.g., SD, FI) 

• CRM analytics and reporting

We are looking for an experienced SAP SD Consultant with strong hands-on expertise in SAP Sales & Distribution and S/4HANA. The candidate should have good functional knowledge across the complete Order-to-Cash (OTC) cycle and experience supporting or implementing SAP SD solutions in enterprise environments.

Key Skills: SAP SD, S/4HANA, OTC, Sales Order Processing, Pricing, Billing, Shipping, Delivery, Credit Management, Output Determination, Partner Determination, Copy Control, Availability Check, Returns, Intercompany Sales, Third-Party Sales, IDoc/EDI and integration with SAP MM/FI.

Key Responsibilities: Configure and support SAP SD business processes covering inquiry, quotation, sales orders, delivery, billing and returns. Work on pricing procedures, condition records, output determination, partner functions, copy controls and credit management. Handle integration issues between SD, MM and FI, support enhancements and functional specifications, perform testing and defect resolution, and work closely with business stakeholders to understand requirements. Experience with S/4HANA implementation/support projects, Fiori and interfaces/IDocs will be preferred.

Preferred:

Hiring: SAP OTC (Order to Cash) with PL Consultant

Location: Hyderabad

Employment Type: Full-Time (FTE)

Work Mode: Onsite (All Working Days)

Need immediate joiners not more than 30days notice

Required Skills:

• Strong experience in SAP OTC (Order to Cash)
• Hands-on experience in SAP SD (Sales & Distribution)
• Logistics Execution (LE) experience is mandatory
• Experience in implementation, support, or enhancement projects
• Good communication and stakeholder management skills

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

*Key Responsibilities*

*Core Experience*

- Extensive functional experience in *SAP WM and SAP MM* modules

- Hands-on experience in full lifecycle SAP implementations, rollouts, upgrades, and enhancements in *Agile/Scrum* environment

*Technical & Functional Expertise*

- *SAP Modules*: SAP WM, SAP MM, SAP IM, SAP SD, SAP PP

- *Configuration*: Org master data, storage strategies, info types, dependency mapping

- *Development & Enhancements*: Requirement definition for User Exits, RICEF objects, custom FS

- *Integrations*: Experience integrating SAP with RF scanners and 3rd-party shipping systems like FedEx, UPS

*Soft Skills & Delivery*

- Strong stakeholder management and communication skills

- Process harmonization, fit/gap analysis, change management

- End-user training and documentation

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

We are looking for a Senior SAP Consultant with a strong SAP FICO background and proven experience in end-to-end SAP implementations, migrations & transformation projects.

🔑 Key Skills:

✅ SAP FI/CO – GL, AP, AR, AA, CO-CCA, PCA, COPA, Product Costing

✅ S/4HANA Implementation / Migration

✅ Cross-module integration with MM, SD, PP

✅ End-to-end SAP Implementation experience

✅ Solution Design & Client Handling

✅ Pre-sales, Requirement Gathering & Solutioning

✅ Team Leadership & Mentoring

✅ Exposure to SAP Cloud / S/4HANA Cloud preferred

🎯 Ideal candidate: Someone who can go beyond FICO and take ownership of core SAP delivery, implementation leadership, and solutioning.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

End-to-End SAP-ERP project (BBP to module Go-live)

Experience: 5+Years

Should have done minimum 2-3 End to End Implementations and 1-2 Support Projects.

Strong Knowledge in Implementation.

Involved in workshops for requirement gathering of the client business processes.

Coordinate with the stakeholders during requirement gathering and execution phases.

Hands-on capabilities in Blueprinting, Configuration and Testing the complete process cycles.

Integration knowledge across modules, including Payroll, Projects, TRM, BPC, FM, MM, PM and SD.

Good to have an exposure in PSU processes.

Involved with technical team in providing the functional specifications and testing of client business processes.

Involved in user training workshops, documentation and handling day-to-day issues.

Should have good communication skills and be able to successfully conduct Workshops.

Should have experience of handling a team.

Client interfacing.

We are seeking a SAP Functional Consultant with experience in SAP S/4HANA and core manufacturing and supply chain processes, including Materials Management (MM), Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM).

The ideal candidate will possess strong functional knowledge of SAP processes, hands-on configuration experience, and the ability to work closely with business and technology teams to support SAP implementation, enhancement, and transformation initiatives.

Key Responsibilities

• Support SAP functional design, configuration, testing, and deployment activities across MM, PP, QM, and PM modules.

• Gather and analyze business requirements and assist in translating them into SAP solutions.

• Configure and support business processes including:

o Materials Management and Procurement

o Production Planning and Manufacturing Operations

o Quality Management

o Plant Maintenance

o Inventory Management

o Master Data Management

• Participate in SAP S/4HANA implementation, enhancement, migration, and support projects.

• Assist in fit-gap analysis, process mapping, and solution design activities.

• Collaborate with technical teams on integrations, reports, interfaces, conversions, and enhancements.

• Support testing activities including SIT, UAT, defect resolution, and deployment validation.

• Prepare functional specifications, process documentation, training materials, and user guides.

• Support go-live activities, hypercare, and post-production support.

• Work closely with business users to troubleshoot issues and identify process improvement opportunities.

Required Skills & Experience

• 3–6 years of SAP functional consulting experience.

• Hands-on experience in one or more of the following SAP modules:

o SAP Materials Management (MM)

o SAP Production Planning (PP)

o SAP Quality Management (QM)

o SAP Plant Maintenance (PM)

• Experience working with SAP S/4HANA environments.

• Understanding of manufacturing, supply chain, procurement, inventory, and maintenance business processes.

• Experience supporting requirements gathering, configuration, testing, and deployment activities.

• Strong analytical, problem-solving, and communication skills.

• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Exposure to SAP Integrated Business Planning (IBP).

• Exposure to SAP Ariba and procurement processes.

• Experience supporting SAP ECC to S/4HANA migration initiatives.

• SAP certification in MM, PP, QM, PM, or S/4HANA.

• Experience working in manufacturing, life sciences, medical devices, consumer products, or supply chain-intensive industries.

What You'll Bring

• Strong functional and analytical capabilities.

• Ability to understand business requirements and translate them into SAP solutions.

• A proactive learning mindset and willingness to expand expertise across SAP modules.

• Strong collaboration and stakeholder engagement skills.

• Passion for driving operational excellence through SAP-enabled business processes.