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Customer Success Manager
Posted by Mukul from

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Noida, NCR (Delhi | Gurgaon | Noida)
1 - 3 years
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{500000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Communication Skills
Interpersonal Skills
Client Servicing
Customer Relationship Management (CRM)

Job description

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

About Classplus

Teaching meets Technology! Enabling coaching institutes to take their business online. Creating a vernacular product for the middle-aged Indian users. Venture-funded. Presence in 20+ Indian cities. Selected by Amazon Edstart.

Founded

2017

Type

Product

Size

6-50 employees

Stage

Raised funding
View company

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