Whatfix focuses on accelerating user adoption by enhancing self-service capability of web products, thereby helping companies to onboard customers, reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points.
Whatfix is based on patent-pending technology and being used by large as well as small enterprises for improving training effectiveness, enhancing customer support, and to improve user on-boarding.
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
We operate a 500 seater Telesales centre for our business that receives over 10000 calls every day.Looking forward to a well versed professional who can manage the entire backend operation which includes hardware, servers, CRM and other business tools. Role involves leadership and strategic involvement.
Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
* Very Energetic to mine/dig the requirements, discuss the functionality, features of the product, make recommendations and prepare various documents for the development team. * Help the developers, testers by clearing the functional problems. * Enthusiastic to archive the goals and results. * Flexible to work with various people at flexible timings. * Understand the Startup Environment * Good communication and interpersonal skills * Problem solving skills, critical thinking skills, find alternatives to a problem * Visual modelling, business analysis tools, soft skills, relation building skills, * Knowledge in Spiritual and religious activities. Nice to Have * Certifications such as BABOK, etc * Living near Gachibowli, Hyderabad area for easy commute.
Role: Oracle Field Service Cloud (TOA) Functional Consultant Location: Bangalore/Hyderabad Description: • Oracle Field Service Cloud SaaS application Functional Consultant • Good functional experience in Field Service planning, Fulfilment and Field Service Management with hands-on experience of at least 5-7 years • Experience on Cloud integrations with on premise applications and other cloud applications will be an added advantage. • Consultant should have good communication skills for direct interactions with client key super users • Consultant should possess good troubleshooting skills and have worked atleast on 2 support projects • Candidate should be ready to work in shifts
Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
DESCRIPTION Amazon’s new delivery product, Amazon Flex, aims to delight customers by delivering millions of packages faster than ever before. We are expanding our service rapidly to new geographies and products from groceries to big-screen TVs in an increasingly complex transportation network. We recently launched Prime Now, Amazon’s newest benefit for Prime members who can now skip a trip to the store by shopping on the Prime Now app for products like paper towels, shampoo, books, toys and batteries with orders delivered right to their door in an hour or less. With Amazon Flex, individuals can now be their own boss, delivering ultra-fast Prime Now and Restaurant orders. Both Amazon Flex and delivery experience of Prime Now are powered by the Amazon Flex App, which is available on iOS and Android. The Amazon Flex App works in concert with our advanced logistics systems and technology. The Amazon Flex App and technology will allow the delivery partner to onboard, schedule delivery times in advance or on demand, guide them through their deliveries with in-app mapping and navigation, and more. You can find out more about Amazon Flex, our newest delivery innovation, at flex.amazon.com. Come join the team and help us make history! It is still Day 1! We are building a new business and a global product in the last mile space. We have many openings for individuals to help us innovate in this space. We are looking for talented SDEs to design and build these new systems. You will work on hard problems at scale and will have autonomy to deliver. You will learn about real-time adaptive transportation solutions, routing algorithms and optimizations, operating on large scale datasets, mobile development and more. BASIC QUALIFICATIONS · At least 2+ years work experience in a related field · Demonstrated proficiency with Java, C++, or similar modern programming languages · Solid expertise in data structures and algorithms · Experience with relational and non-relational databases such as Oracle or DynamoDB · Obsession with quality, operational excellence, and customer experience · Strong problem solving and analytical abilities · Experience and willingness to mentor more junior engineers and help them develop their skills and leadership abilities · Experience designing, building and deploying scalable, highly-available systems
- Design and implement business critical, high performance large scale services - Building and managing automated build/test/deployment environments - Coaching and mentoring talented and highly motivated engineers - Working with cross-functional teams to deliver stellar end user experience - Working closely with the operations and customer support teams to ensure exceptional uptimes - Working with the Product Management Team to validate and plan new features - Minimum 4 years of relevant development experience - Deep knowledge of a server side technology of choice. Deep knowledge of the JVM is a plus - Past experience in significant cross-functional engineering efforts - Deep knowledge of Linux: CentOS, Fedora, or Ubuntu - Experience in designing and maintaining SQL and NoSQL database schema - Experience working with high scale distributed systems - Ability to lead through uncertainty, chaos and a fast paced development environment - You are passionate about your craft - You want to continuously learn and enhance your skills - You believe that hard work and experience trump luck