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is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. logo
Customer Success Manager
is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.
Customer Success Manager
is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.'s logo

Customer Success Manager

at is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.

Agency job
via HyrHub
2 - 4 yrs
₹10L - ₹15L / yr
Bengaluru (Bangalore)
Customer Success
B2B Marketing
Digital Marketing

2 -4 years of employment experience in Customer Success from B2B SaaS Industry.

● Candidates with strong demonstrated prior experience in helping clients achieve

success using enterprise solutions preferably digital marketing platforms are preferred.

● Proven track record of upselling/cross selling

● Experience in working with and influencing customers at multiple levels up to CXOs.

● Must have an engineering degree in graduation.

● Must have excellent communication skills.

● Willingness to travel, if required on short notice.

● BFSI experience is a plus

Looking for a maverick who is passionate about increasing digitals share of Business for ourd different verticals.

● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients

● Define and Execute strategy for retention and cross sell for every account

● Understand client known and unknown needs and partner with Delivery and product team to address client needs

● As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients

● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head –Innovation and other C level executives.

● Provide Client and market level insights for product innovation

● Lead presales for the region & given set of accounts

● Work closely with Clients towards Customer Advocacy for evangelizing Case Study &


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
2 - 5 yrs
Best in industry
Customer Support
Product support
Technical support


This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:


  • Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
  • Use judgment within defined practices and procedures.
  • Work directly with other support team members of all levels, as needed.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Be accessible and available to multiple customers.
  • Establish priorities and communicate rationale and time-frame clearly to customers.
  • Suggest articles to the knowledge base in an effort to promote self-help for our customers.
  • Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.


  • Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
  • Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
  • Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
  • Work directly with team members to resolve customer issues and request enhancements for our products.
  • Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
  • Participate in the testing of new product releases.


  • Resolve or recommend resolutions to customer problems.
  • Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

  • 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
  • Strong technical aptitude, analytical and troubleshooting skills.
  • Demonstrated ability to maintain self-control while defusing stressful customer situations.
  • Excellent customer service attitude.
  • The ability to be a team-player as well as work independently. 
  • Excellent note-taking skills.
  • Experience with ticketing systems.
  • Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

  • Fluent in English.
  • Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!


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Infosec Ventures
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Client Management
Cyber Security
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Position: Customer Success Associate (Fresher)

As a Customer Success Associate, you will be a key member of our Customer Success team, responsible for ensuring our clients achieve success with our products.

Key Responsibilities:

·      Onboard new clients, ensuring a smooth transition to our products.

·      Proactively engage with clients to understand their goals and challenges.

·      Provide training and support to clients to optimize their use of our products.

·      Troubleshoot issues, provide support to the team.

·      Build strong relationships with clients, becoming a trusted advisor and advocate.

·      Gather client feedback and monitor usage data and health indicators to communicate internally and drive product improvements.


·      Any bachelor's or master's degree.

·      Excellent communication and interpersonal skills.

·      Ability to prioritize and manage multiple tasks effectively.

·      Passion for technology and cybersecurity.

·      Problem-solving skills with attention to detail.

·      Experience in customer service or support is a plus (0-1 year).

·      Past experience in working with Advanced Excel and in making powerful presentations will be a plus.


·      Communication skills

·      Client engagement

·      Customer Success

·      Cybersecurity

·      Technology

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Loop AI
at Loop AI
2 candid answers
Vinod P
Posted by Vinod P
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LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.

LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.

We process a Million Orders every month and store TerraBytes of data to build our intelligence platform


LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.

If you are looking to grow your career in AI based products Loop is the exact location you are looking for


- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources

- Engage actively in client discussions to position the value of our solution

- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap


- Deep understanding of the Customer Success function

- Incredible precision, attention to detail, and organization skills

- 3+ years of customer success experience

- Demonstrated experience in presenting complex data in understandable ways to address customers business questions

- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly

- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization

- Experience working with cross-functional teams and projects

- Aptitude for being organized with flexibility to deliver results in a fast-paced environment


Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.

Experience with Restaurants is required


Join a rocketship! We are pioneers of a new market that we are creating

- Take a central and critical role at

- Work with, and learn from, top-notch talent

- Competitive salary

- Excellent benefits

- Fully remote

Read more
BhaiFi Networks Private Limited
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Posted by Mansi Bhatt
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+1 more

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

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  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
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  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
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  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
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  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
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  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
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Bengaluru (Bangalore)
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NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world.
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Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
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TartanHQ Solutions Private Limited
Asmita Srivastav
Posted by Asmita Srivastav
3 - 8 yrs
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Business-to-business sales
B2B Marketing

About Us

Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time.

Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.

Batik, a product by Tartan, provides a fintech-based platform ( that has been built from the ground up to natively support a wide range of organizations and employers. Batik is an employee benefits marketplace. We have built this on a mission to help employers elevate the benefits offered to employees. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships, etc. Employers can provide benefits with just one click and support their workforce’s well-being with zero administrative burdens. In simple words, Batik is like an amazon marketplace.

Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward & recognition, and much more.

If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build an amazing product and better businesses.

What you'll do?

  • Drive and manage Customer Success Outcomes

o   Post sales customer activation.

  • Product Sales Activation

o   Expand our revenue in accounts through cross-selling and up-sell

o   Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores

o   Drive new business growth through more excellent advocacy and reference-ability

  • Define and Optimize Customer Lifecycle

o   Map customer journey

o   Develop listening points in the journey (e.g., usage, satisfaction, etc.)

o   Standardize interventions for each point in the journey

o   Define segmentation of customer base and varying strategies

o   Identify opportunities for continuous improvement

o   Learn from best practices in the industry

  • Measure Effectiveness of Customer Success

o   Define operational metrics for the team

o   Establish a system for tracking metrics

o   Create cadence for review within the team

o   Expose a subset of metrics to the executive team, company, and board

  • Lead Customer Success Team

o   Recruit and train managers for each functional role

o   Attract high potential individual contributors into the team

o   Create a rapid onboarding process for new team members

o   Foster collaboration within the team and across the customer lifecycle

o   Encourage continuous learning within the team

  • Inspire Customer Success Across Company

o   Create a company-wide culture of Customer Success

o   Align with Marketing around marketing to existing clients

o   Align with Product around driving product roadmap

o   Align with Sales around cross-sell and up-sell and focus on selling with a retention focus

o   Align with the Executive Team around key metrics and objectives

o   Drive company-wide definition of the ideal customer

o   Create a company-wide customer feedback loop


 We would love to hear from you if:


  • 3+ years of experience developing and implementing best practices and processes for the customer success team
  • Understands and adapt to functional and technical aspects of the product
  • Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
  • Capability to gain trust and credibility by addressing customer’s needs and concerns
  • Can Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime
  • Have Stellar presentation skills, client management, and written communication skills.
  • Demonstrated progressive management experience leading teams
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Deep understanding of value drivers in recurring revenue business models

Why should you work with us?

  • We are growing exponentially [Going from an on-paper idea to revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
  • Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
  • Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail about our flexible benefits in the next section. 👇
  • What else: Work comfortably and choose your flexible hours as long as you finish the tasks.
  • So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.

Flexible Benefits

  • Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
  • Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
  • Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family.
  • Brand new MacBook 💻 You get a MacBook you can use for work.
  • Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
  • Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
  • Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audiobook, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.

Sound like something you’d like to be a part of. We’d love to hear from you!

  • Location: Gurgaon, Bangalore
Read more
Mantra Technologies
at Mantra Technologies
3 recruiters
Annu  Gathadi
Posted by Annu Gathadi
3 - 8 yrs
₹5L - ₹10L / yr
Customer Success
Customer Retention
Customer Acquisition

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

Read more
at Ameyo
2 recruiters
Pallavi Gupta
Posted by Pallavi Gupta
4 - 8 yrs
₹8L - ₹15L / yr
Customer Success

Primary/Essential Duties and Key Responsibilities:

  • Proactively manage a portfolio of  customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders 
  • Understand customers’ needs and priorities to optimize the use of the platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how we can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Required Qualifications: 

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.
Read more
1 recruiter
Deepak Prabakaran
Posted by Deepak Prabakaran
0 - 2 yrs
₹4L - ₹7L / yr
Customer Success

Establish Customer Support Practices

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Provide Technical and Product Support

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

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6 recruiters
Gunjan G
Posted by Gunjan G
3 - 5 yrs
₹4L - ₹5L / yr
Customer Support
Customer Success
Customer Retention
Customer Relationship Management (CRM)

We at are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.


Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)


Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

  • Health Memberships 
  • Sports Subscriptions 
  • Entertainment Subscriptions 
  • Key Conferences and Event Passes
  • Learning Stipend 
  • Team Lunches and Parties 
  • Travel Reimbursements 
  • ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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