Senior Customer Success Manager

About Us:

Skillslash is an e-learning platform offering Data Science, artificial intelligence, machine learning and many more courses online. We work with the aim to provide a quality education that is feasible and can be easily accessed. The team at Skillslash work towards the goal of ensuring world-class training. And, we would love to have you on board to help people accelerate their careers.

The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

Note: Apply only if you are interested in sales

Experience: 6 month - 1 year

Location: HSR Layout Sector 6, Bangalore

Immediate Joining

What we are looking for:

• Understand Customer profiles & learning problems to explain the implications of ineffective learning methods and create a need for the course offerings through a structured Counseling Session with the working professionals and students.
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade one’s own Product Knowledge, Sales Skills, and market understanding to achieve and exceed growing Sales target(s).
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrolment in the program.
• Document all pertinent customer information and conversations into the CRM system
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based.

Expectations from you:

You will begin as an individual contributor, working in a team of go-getters to help spread the Skillslash way of Learning. You would be showcasing the unique features of Skillslash to customers in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

• Having a keen interest and deep understanding of the education sector.
• Interested in mentoring and guiding customers.
• Having a knack for sales
• Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2023)

· English Proficiency should be at the Professional level (mandatory)

· Excellent verbal and written communication skills.

· A passion for growth with huge potential.

Roles & Responsibilities :

• Develop and implement various tests for software applications.
• Evaluate designs and ensure compliance to business requirements.
• Prepare and update technical documents and develop Dot NET processes for various systems.
• Develop and perform tests on various software applications.
• Analyze architecture design and provide consultation to Dot net teams.
• Provide technical support and design enhancement for various applications.
• Analyze systems and develop solutions for the same.
• Experience in writing web applications using ASP.net MVC 4.0/4.5, C#, Entity Framework, SQL Server 2008/12
• Ability to write SQL queries and store procedures is required.
• Must be able to use JQuery to work on the user interface.
• Entity Framework as the data layer must be able to be used.
• Bootstrap, AngularJS, and Web API knowledge are advantages as well as experience with Javascript, AJAX, and JQuery.
• Solid understanding of relational database fundamentals in SQL Server 2008, developing stored procedures, and simple/complex SQL queries.
• Develop architecture documents for various applications.
• Coordinate with customers and analyze all user requirements.
• Analyze technical documents and determine problems in Dot NET application and provide consultation for resolution.

Skills Required:

• ASP.NET, VB.Net, C#, MySQL, SQL, JavaScript, Web services, and MVC
• Team Handling
• Good in documentation and preparation of reports

• Experience working on Angular 2.X+
• Bootstrap/Angular Material development of web applications.
• Experience working on rest services-based architecture.
• Have used state management libraries, state Integration of Web APIs, and other 3rd party frameworks.
• Good understanding of HTML, CSS, ES6.
•  

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Primary Role

• As an SSRS Report Engineer, the primary job role is to develop a transactional data report using Microsoft SQL Service Reporting Service 2016 or above.
• This includes developing high performing Stored Procedures, Functions, and corresponding reporting formats.
• Required to design the required logics for the queries and collaboratively coordinate with the rest of the team.

Main Duties / Responsibilities

• Design & implement high performing T-SQL queries as per the functional specification.
• Create Technical Specification.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Participate in Requirements discussions.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high-quality standards is a must.

TECHNICAL KNOWLEDGE

• Experience in Microsoft SQL Server 2016 (or above) and Microsoft SQL Service Reporting Service 2016 (or above).
• Knowledge of T-SQL including complex SQL queries, stored procedures, views and functions.
• Experience with usage of indexes and T-SQL performance tuning techniques.

QUALIFICATIONS

• Bachelor’s Degree or an equivalent qualification

Roles & Responsibilities:

Build efficient, testable, and reusable PHP modules.

Solve complex performance problems and architectural challenges.

Integration of data storage solutions (may include databases, key-value stores, etc.).

Integration of User Interfaces developed by front end developers.

Skills and Qualifications:

· Must have a bachelor’s degree or above in Computer Science or in similar field.

· Minimum 4 years of experience in PHP web development.

· Strong knowledge of front-end technologies, such as JavaScript, HTML5, and CSS3

· Strong knowledge of PHP web frameworks (CodeIgniter, NodeJS)

· Experience in creating custom modules and themes.

· Expert knowledge in web architecture.

· Strong understanding of MVC design patterns and oops concept.

· Strong understanding of full synchronous behaviour of PHP.

· Experience with modern UI frameworks such as React, Angular or Vue.js

· Experience in MySQL and the ability to write SQL queries.

· Proficient understanding of source control management such as Git, SVN.

· Proficient understanding fundamental design principles behind a scalable application.

· Familiarity with limitations of PHP as a platform and its workarounds.

· Ability to create database schemes that represent and support business processes.

· Experience with Edu Tech companies will be preferred.

. Immediate Joiner Preferred.

Skills Required for Back-End (NodeJS) JR Developer (2-4 Yrs) /Sr Developer (4-8 Yrs) /Lead Developer (8-10 Yrs) /Architect (10-12 Yrs):

• Must: Strong experience and understanding of NodeJS and JavaScript Programming, Good at Native Cloud or AWS
• Good knowledge of MongoDB or any other NoSQL Database, Redis, Elasticsearch, etc.
• Good understanding of scalable computing systems, software architecture, data structures, and algorithms.
• Experience working with AWS or other cloud providers
• Experience in service-oriented and/or microservice architectures
• Good to have knowledge with stream processing applications, Event-driven Architecture, Identity management (OAuth) - Not Mandatory
• Good knowledge of Redis, its data types, and their use cases along with a server-side framework
• Experience developing and deploying REST APIs.
• Good to have an understanding of low-level Kafka inner workings and partitioning schemes - Not Mandatory

Responsibilities:

• Design, build, review and evolve durable, highly scalable event-driven infrastructure
• Architect and lead the development of backend services.
• Work with REST APIs and integrating them with our software platform
• Develop front end capabilities such as dashboards, visualizations, features
• Work on building best performance UI features and linking with backend
• Integrate all the front end features with a backend pipeline 
• Integrate our AI models with the platform pipeline 
• Work on bug fixing and improving application performance 
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Own new initiatives, Debug production issues
• Help define the way we work in the future including coding and design standards
• Work effectively in an agile development process
• Research cutting edge technology that can be applied to accelerate business growth
• Be the communication bridge be product owners and development teams