Business Developer/ marketing/ growth hacking

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by.

We are looking for a skilled Web Developer to join our growing team. As a Web Developer, you will be responsible for designing and developing responsive and dynamic web applications using PHP, HTML, CSS, JavaScript, and various front-end technologies.

Responsibilities:

• Design and develop dynamic and responsive web applications using PHP, HTML, CSS, JavaScript, and various front-end technologies.
• Work closely with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and efficient code.
• Ensure the performance, quality, and responsiveness of web applications.
• Debug and troubleshoot issues, and fix bugs in a timely manner.
• Write unit tests to ensure code quality and stability.
• Use strong problem-solving skills to tackle complex technical challenges.
• Stay up-to-date with the latest industry trends and technologies.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• 2 to 4 years of experience in full-stack web development.
• Strong knowledge of HTML, CSS, JavaScript, wordpress add PHP.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills.
• Good to have AWS knowledge

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Turning your hand to any channel, any audience
• Staying updated on appropriate style guidelines and brand voice and tonality for consistency
• Prioritizing and delivering urgent projects within quick turnaround times
• Selling work, creating powerful fun, quirky copies that clearly explain themselves
• Working closely and collaboratively with Designers, Social team and Marketing team
• Working to strict deadlines without compromising on work quality

Desired Candidate Profile

• 2-3 years experience in advertising/social media agency is a must
• Ability to work alone, and be happy to team up with different creatives, as well as speak out and add value during larger brainstorms for fast-turnaround briefs    

• Deciding accessories for models in photo shoots
• Product styling
• Campaign styling
• Catalogue Styling
• Arranging props for shoots
• Developing mood boards

What you need to have:

• Minimum experience of 2 years in catalogue and campaign shoots
• Ability to imbibe good time management and multi-tasking skills    

Roles & Responsibilities:

• Creating and executing a strong performance marketing strategy & execution plan.
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

Scope:

Full-stack Developer

CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.

Title: Software Developer

Location: Bangalore

Job definition

Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.

You, working as individual contributor, will be integrated in Dashboard Teams working on web portals of CAST AIP. Your teammates will be located in India and in France and you will have the opportunity to travel to France every year.
You will collaborate to writing and designing new features and improve existing ones. You will write unit tests and drive code reviews. You will participate into best practices definition and technology watch. Depending on will, skills and experience, you will have the opportunity to take technical lead on topics or projects.

While the domain of CAST is a niche, the position will propose you to work on software that dedicate to company Dashboards and control software, focusing on technical and creative skills.

Profile

• Experience : 3-6 years
• Experience in developing front-end/full stack applications at scale

• Should have experience in any of the front-end framework like React, Angular, BackboneJS, Ext etc and HTML/CSS/Bootstrap .
• Experience in backend technologies like GOLANG, NodeJS, Python, REST web services and Java(OOPS, Collections, DB Access) or any other technology.

• Hands on experience in JavaScript Concepts (OO-JS, Closures, Unit Testing, Module Patterns etc)

• Good to have skills like REST, Bootstrap, UI Components, CI/CD, NoSQL based DB is added advantage.

• Experience with advanced CSS programming using LESS or SASS is a plus.
• Expertise in of server side technologies and SQL/NoSQL is a plus.
• Experience of JavaScript testing frameworks like Karma, Mocha, Jest etc.

• It involves design the software system, Select algorithms, theories or technologies that will be used for BUSINESS Applications
• Contribute to software development design discussions for new features and new product development
• Strong Problem solving skills and ability to troubleshoot applications & environment issues.
• Adaptability, ability to learn faster, Independent, responsible and diligent.
• Good team spirit and interpersonal skills, Excellent Written, Verbal, communication skills, Analytical skills & Business Thinking.

The candidate should have a passion for technology and a flexible, creative approach to problem solving. You are autonomous and take responsibility for your work.

Ideally, you know how to write unit tests and maybe even better write them in TDD. You have knowledge in agile methodologies such as Scrum. You know about GIT and the use of continuous integration tools. You have developed single page JS applications end to end.

Candidate should have a bachelor or Master technical degree or equivalent experience. Strong knowledge in software engineering. Proactive Self Starter, creative thinker in designing, developing and supporting applications. Work as part of cross functional, passionate agile project teams to ensure quality is driven into the heart of the development process.

• 2-7 years of experience in Mobile application development domain
• A minimum 2 years of React native production level dev experience
• At least 2 React native published apps
• A firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• An expert level knowledge of React Native, Redux, Rx & related stack
• An excellent knowledge of Tools
• Some native Android & iOS development experience (preferable)

Job Title: ERPNext Developer 
Job Type: Full – Time
Location: Pune
Work Hours: 9: 00 AM to 6:00 PM
Min Salary: As per the Standard Market Rates

MAIN DUTIES/RESPONSIBILITIES:

PRIMARY RESPONSIBILITIES:
The candidate will be required to Design, Configure, Build, Test, Deploy and Maintain ERPNext and Frappe based applications:

• Gathering technical requirements for internal and external customers.
• Creation of documentation for software development and testing.
• Participation and use of Agile development methodologies
• Drive continuous improvement in development and operations best practices
• Ability to convey complex information in both written and oral form to technical and non-technical audiences

QUALIFICATIONS, EDUCATION, AND SKILLS:
Core qualifications:

• Excellent written and verbal communication skills
• Good interpersonal communication skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet development timelines
• Able to understand the complex business process and manage the project.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Hands-on experience in developing ERP applications from the ground up.
• Ability to follow standard engineering principles and practices
• Creative approach to problem-solving
• Working knowledge of object-oriented design and development skills.
• Commercial eCommerce portal development and maintenance is preferred. 
• 1-5 years of Experince is mandatory.

Technical qualifications:

• Experience in Frappe, ERPNext, JS, MySQL, Python & Frappe based web development. 
• Hands-on Product development over Frappe Framework, ERPNext
• Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development
• Experience with Scrum/Agile development methodologies 
• OOP concepts and Backend Development Experience
• MySQL on MariaDB or equivalent
• Hands-on experience with hosting web application on Apache or NGINX
• Experience in UI/UX development for Web Applications is essential.
• Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.
• Senior position requires experience with multiple modules of ERPNext. 
• BS in computer science or technology equivalent preferred