Provakil

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 100 companies and 50 law firms to manage different aspects of their legal operations.

Frontend Developer (1.5 - 3 Year)

We are looking for a qualified Frontend developer to join our technology team. You will be responsible for building the ‘client-side’ of our web application. You should be able to translate our company and customer needs into functional, appealing and interactive applications. We expect you to be a tech-savvy professional, who is curious about new technologies and aspires to combine usability with visual design.

Requirements

1-3 years of proven work experience as a Front-end developer

Working experience in GNU/Linux environment and version control systems like Git

Proficient understanding of web markup, including HTML5, CSS3

Experience with Vue.js/ React.js

In-depth understanding of the entire web development process (design, development, and deployment)

Skills and Responsibilities

Maintain and improve website

An ability to perform well in a fast-paced environment

Excellent analytical and multitasking skills

Write functional requirement documents and guides

Communicate with backend developers for development and troubleshooting

Company

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 150 companies and 50 law firms to manage different aspects of their legal operations.

Job Summary

We are looking for a dedicated recruiter to join our HR team in identifying hiring needs and filling job openings. The responsibilities of a recruiter include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews.

A successful recruiter has excellent interpersonal skills, is organized and detail-oriented, remains up-to-date with employment legislation, and keeps informed in company hiring and internship programs. A good recruiter can assess candidates' skills, experience and relevant knowledge and compare them to job requirements.

Responsibilities and Duties

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with department managers to compile a consistent list of requirements.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Completing paperwork for new hires.
• Promoting the company's reputation and attractiveness as a good employment opportunity.
• Managing internship programs.
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
• Providing recruitment reports to team managers.

Qualifications:

• A bachelor's degree in human resources.
• The ability to conduct different types of interviews.
• Experience with recruitment processes and databases.
• The ability to design and implement recruiting strategies.
• Excellent communication skills.
• Good interpersonal skills.
• Good decision-making skills.
• A working knowledge of employment law and legislation.

Monetary incentives apart, why us?

Fast Growing We are a fast-growing organization with a 200% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it!

Scale If you like to solve problems of scale, you will enjoy your time in Provakil. We are a fast-growing team with a presence across multiple cities in India.

Team, We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and lawyers with practice in the Supreme Court. Our App store rating is 4.6 and our customers can’t stop talking about us!

Awards & Recognitions World Justice Challenge Finalist at The Hague, The Netherlands, 2019 ‘Legal Tech Startup of the Year’ at BW Legal awards 2K19 Industry Prize, Agami Prize in 2018 Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020