
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
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Job Description :
Responsibilities:
• Develop and maintain automated test scripts using Cypress for web applications.
• Conduct API testing using Postman to ensure the functionality, reliability, and performance of APIs.
• Collaborate with developers and other stakeholders to identify and resolve defects and issues.
• Create and execute test plans and test cases for both frontend and backend systems.
• Design and implement automation frameworks to enhance test coverage and efficiency.
• Perform load and stress testing to identify performance bottlenecks.
• Analyze and interpret test results, providing detailed reports and recommendations.
• Stay up-to-date with industry trends and best practices in automation testing.
Requirements:
• Proven experience in automation testing with Cypress.
• Strong knowledge of API testing tools such as Postman.
• Proficiency in scripting languages like JavaScript or Python.
• Familiarity with software QA methodologies, tools, and processes.
• Experience with continuous integration tools like Jenkins.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills
Must Have:
Automation, Cypress, API, Strong Java or .Net coding, Sql
hiring for the position of Backend Developer / Senior Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.
Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
We are looking to recruit a candidate for a role that will require:
- Create and consume restful APIs
- Design, develop, and maintain internal and external applications
- Build efficient, testable, and reusable modules
- Write high quality, structured application/interface code and documentation
- Identify solutions through research and collaboration that resolves the root of problems as they arise
- Define functional and technical requirements for application software to develop skills and knowledge
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
Requirement
∙ Proficient in Node.JS
∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql
∙ Passion for best design and coding practices and a desire to develop new bold ideas
∙ Good to have knowledge of AWS, Redis, ElasticSearch
Education: Min. Graduate in related discipline
Work experience: 2 years relevant experience
Compensation: Based on Industry StandardsInterview Mode - Face to Face
We are a digital transformation boutique with an elite group of software scientists. Our passion is to develop highly modular systems that scale seamlessly. We develop enterprise solutions involving data engineering, system integration, enterprise search & and analytics. Our clients like us for getting to the crux of the business problems and coming up with futuristic solution approaches with our design thinking.
Job description
Brevitaz Systems is looking for Java developers with deep knowledge of the Java ecosystem. We are looking for self-motivated engineers who are excited about building high-quality and high-performance software backends.
Here is what you will be doing on your journey with us.
What we offer
- Open, positive, and learning culture surrounded by helpful colleagues with a growth mindset
- Work with client teams consisting of decades of experience in various technologies & domains
- Best-in-industry salary standards
- 5 days work week
- Family health insurance cover
- No-politics and values-driven culture
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- Contribute to large-scale products used by Fortune 100 companies
- Opportunity to work on highly distributed systems
Must have
- Proactive and inherent nature of working with ownership
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- Strong core Java & OOP fundamentals
- Excellent communication skills
- Experience with complex SQLs and stored procedures (MySQL/Postgres/Oracle)
- Experience in taking decisions on high-level designs in distributed cloud backend systems
- Experience in working with one of the web frameworks (SpringBoot/Struts2)
- Experience in working with one ORM technology (JPA/Hibernate)
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Roles and Responsibilities
- Actively participate in client calls for requirement grooming and designing
- Participate in design discussions with fellow team members and client
- Present groomed tickets and designs to team members for design discussion
- Performance optimization of existing use cases by understanding code, architecture, database design, and stored procedures
- Developing Java code, SQL, and stored procedures for new features and enhancements
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Join hands with us to build intuitive products for our valued clients!
We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities
Malayalam and Hindi-speaking Customer support executives
Good in English communication
freshers also welcome
Outbound call center exp preferred
work location - Chennai - In-office work

● Developing and implementing highly-responsive user interface components using
React concepts.
● Developing and implementing front-end architecture to support user interface
concepts.
● Building reusable components and front-end libraries for future use
● Ability to build apps and websites that are extremely sensitive.
● Create data visualization tools, libraries, and reusable code for prospects
● Integrate designs and wireframes within the application code
● Translate wireframes and designs into good quality code
● Good understanding of CSS libraries, GIT, Sigma, Adobe XD etc.
● Writing application interface codes using JavaScript following React.js workflows
● Troubleshooting interface software and debugging application codes.
● Developing and implementing front-end architecture to support user interface
concepts.
● Monitoring and improving front-end performance.
● Documenting application changes and developing updates
● Design and develop new custom components to meet project requirements
1. Understand creative briefs and generate unique ideas
2. Act as an active contributor to brainstorming discussion
3. Thinking of interesting clutter breaking ideas and its execution
4. Must have the ability to ideate, evolve content and refer to relevant design touch-points
5. Ideation and execution of the design
6. Ability to deliver work as per timeline requirement
7. Act upon feedback and make necessary changes that meet the brief
8. Explore a variety of techniques and evolve solutions that lead to improvement in consumer impact
Here’s what you should have:
1. Candidates from NID/NIFT
2. Well versed in basic graphic design software - Adobe Photoshop, Adobe Illustrator, After Effects etc.
You should apply if you:
1. Love taking ownership of your work and enjoy the creative freedom that comes with it
2. Aren’t scared to dream big, think scale, and chase big hairy audacious goals
3. Want to work in a free, flexible, and performance-driven environment
4. Are a scientist at heart - Try, test, validate, implement, scale. Run experiments!

Skills required:
•4- 8 + Years of experience in automation with Selenium Cucumber framework and C# /
Python
• Candidates must be able to write test plans, test scenarios, test cases and do
exploratory testing, be process-oriented and above all, do a good job at documenting
the work done.
• Demonstrate strong grip on understanding business requirements, technical aspects of
software testing like - security and performance in addition to the general software
testing best practices.
• Hands-on & experienced with web and mobile applications testing using manual and
automation tools.
• Should be strong in setting up Selenium Test environment (Selenium Webdriver, C#,
MSTest, Nunit and Azure Devops pipeline)
• Must have CI/CD tool exposure (Preferably Azure Devops)
• Hands on experience in mobile app automation (iOS and Android)
• Hands on experience in Web Service testing using RestAssured/SoapUI/Postman
• Experience with load testing and knowledge of load testing tools like Jmeter would be
a plus.
• Experience with Security testing using ZAP tool will be plus
• Exposure to reporting Framework – Extent Report, Allure, etc.
• Building Automation Framework, adapt to new Languages and Tools, Solution
Provider, also wider thought process in understanding of Service Virtualization and
Performance Testing.
• Understanding on upcoming Technologies and Tools, should be able to provide
hybrid / Custom Solutions. Should have built Custom Tools for Automation.
• Awareness in creating Test Automation Frameworks for large-scale distributed
systems\cloud infrastructure.
• Familiarity with configuration management tools for software development (Azure
Devops server)
• Responsible for driving automation test strategy
• Should be strong in DB concepts
• Vast experience in testing with external APIs and SDKs
Education
Bachelor or Masters Education in electronics, computer, software engineering or other
relevant discipline.
Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.
We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.
We are looking for an experienced 3D Fashion Designer.
-
Someone who is well-versed with the CLO3D software and garment construction.
Should have a sound knowledge of some add on softwares like Blender, Meshmixer,etc. -
Knowledge of Modelling, Rendering, lighting, materials, textures, and resource optimization.
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Who has already worked on designing menswear.
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Advanced knowledge on draping, pattern-making, cutting & stitching of menswear.
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Should be creative with good design ideas & be capable of executing the garment design as per the given brief/deadline.
-
Highly innovative and creative.
-
Good grasping power.
-
Self-motivated & has work ethics.
This job requires:
Creative thinking: 20%
Pattern making: 30%
Technology & Software Savvy: 30%
Design Communication: 20%
Roles & Responsibilities:
-
Execute and launch designs every week. Take initiative and work independently to execute the entire collection end-to-end. Right from sketching to 3D pattern making and rendering.
-
Manage & execute Adhoc tasks in 3D pattern making and rendering.
-
Create and analyze design reports.
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Research, ideate, implement and execute improved strategies for increasing design efficiency.
- Proxy Incident Management
- DLP Incident Management
- Support to SOC Incidents
- Miscellaneous Security Activities (Management of documentation- Policies/Procedures/ Guidelines etc.)

