
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
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iOS developer Experienced
Job Summary :-
We are looking for an Experienced iOS developer who has good knowledge of mobile application development, maintenance and, bug fixing.
Your primary focus will be the development of iOS applications.
Responsibilities and duties:-
· Proficient with x code tool and swift programming language
· Basic Knowledge of Swift language.
· Knowledge about Storyboard, auto layout.
· Understanding of Apple’s design principles and interface guidelines.
· Familiarity with cloud message APIs and push notifications.
· Knowledge of the latest trends and technologies and the ability to use them in the apps.
· Design and build advanced applications for the iOS platform.
· Experience In Third-party libraries and APIs
· Ability to understand business requirements and translate them into technical requirements
· Collaborate with cross-functional teams to define, design, and ship new features
· Proficient understanding of code versioning tools, such as Github.
· Good Analytical and Problem solving Skills.
Key Skills:-
Java, Oops Concepts,Strong in IOS Development with swift or objective c.
Experience:- 1Year – 2Year
Required Experience and Qualifications:-
BE IT/ BE COMP/ MSC IT/ Diploma / BCA/ MCA
Salary:- 15k to 25k



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Architect scalable web architectures
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Work in a cross-functional team to deliver a complete user experience
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Create Unit and Integration tests to ensure the quality of code
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Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
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Job description:
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We are a data-driven agency, who bring together data-driven insights, user objective, brand, technology, content, and creative vision.
Experience: 1 -2 years
Location: Chennai
Roles and Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
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Skills Required:
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