Customer Support Executive (Chat / Call)

Responsibilities:

● Define user needs and translate business requirements into effective

interactive prototypes for web, desktop, mobile and other devices

● Participate in user research and usability evaluation

● You will act as an advocate for both user needs and business needs.

● Based on tasks/requests priorities by the team, producing solutions using user

flow, interfaces, diagrams, graphic designs, and storyboards

● Creating design systems and guidelines for developers

● Collaborating with the team to ensure the creation and delivery of tailored

users experiences

● Analyzing user feedback and activity and iterating to enhance the user

experience

● Using recent studies and findings to establish the best overall design elements

to include in UX/UI design experiences

Requirements:

● Strong experience with bringing ideas to life from brainstorming and concepts

to wireframes, production, iterations, and the final hand-off

● Portfolio of design projects (online or offline)

● You are passionate about design and constantly seeking to expand your

knowledge and grow your skill set

● Proficiency in prototyping and design tools, Figma (mandatory), Adobe

Creative Suite (Photoshop/Illustrator)

● Experience with UX-driven design

● Deep understanding of how responsive websites are built and work. When

designing an element, we need the design for all possible states and common

screen sizes.

● Ability to work under tight deadlines

● Strong attention to detail

● A bachelor's degree and a minimum of 4 years of UI/UX design experience for

digital products or services.

● Strong communication skills

● A team player but can work independently too

● Multi-tasking and time-management skills, with the ability to prioritize tasks

Job Description : 

Responsibilities:

• Develop and maintain automated test scripts using Cypress for web applications.

• Conduct API testing using Postman to ensure the functionality, reliability, and performance of APIs. 

• Collaborate with developers and other stakeholders to identify and resolve defects and issues. 

• Create and execute test plans and test cases for both frontend and backend systems. 

• Design and implement automation frameworks to enhance test coverage and efficiency. 

• Perform load and stress testing to identify performance bottlenecks.

• Analyze and interpret test results, providing detailed reports and recommendations. 

• Stay up-to-date with industry trends and best practices in automation testing.

Requirements:

• Proven experience in automation testing with Cypress.

• Strong knowledge of API testing tools such as Postman.

• Proficiency in scripting languages like JavaScript or Python.

• Familiarity with software QA methodologies, tools, and processes.

• Experience with continuous integration tools like Jenkins.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills

Must Have:

  Automation, Cypress, API, Strong Java or .Net coding, Sql

Core Responsibilities :

● Be able to create a pipeline of leads based on the target parameters set by the organization, conduct ongoing market research to identify opportunities and map prospects, identify decision makers and effectively reach-out to them.

● Identify business opportunities by prospecting / evaluating contactee’s position in the industry; researching and analyzing sales options.

● Learn how Sigma Infosolutions works from the ground up and build the foundation for your career with us;

● Be the first point of contact for the company, responsible for developing prospects

● Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

● Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle

● Set appointments for Sigma Infosolutions sales team when a lead reaches a qualified stage leading to hand-off to sales teams

● Research your target companies and prepare executive summaries to turn your Sales Executive into a guru ahead of their calls;

● Drive attendance for webinars and live seminars, set meetings for conferences

● Collaborate with sales and marketing team members on strategic sales approach

● Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application

● Good understanding of tools and processes for market research and lead generation through Email Campaigns, LinkedIn, Cold calling etc.

● Follows up and maintains relationships with new leads and existing potentials by providing support, information, and guidance; researching and recommending new opportunities.

● Collate, Manage and generate report day-to-day data related to prospects,

opportunities, proposals, etc. using formats and tools prescribed by the team.

● Market Company’s posts on Social Media Platforms & Competition research about the services being offered by the company

● Experience in IT services sales for the International Market with preference to USA

● He/She should be highly self-motivated, target driven and able to work independently

Requirements / Skills / Need to have:

● 6+ years of successful experience in telemarketing, preferably in IT solutions / services (Candidates with experience in either ecommerce / fintech solutions will be preferred)

● Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence

● Demonstrated success in prospecting through Sales Navigator - LinkedIn, Personalised emails, Emailer Campaigns

● Highly organized with good time management skills.

● Strong attention to detail and Great active-listening skills.

● Ability to maintain a positive attitude in the face of rejection or criticism.

● Experience collaborating with internal and cross-functional teams.

● Extremely self-motivated with a diligent work ethic

● Great number sense and mathematical ability.

● Strong desire and ability to move up within the sales vertical of the organization

● High level of integrity and strong commitment to building a successful company

● Ability to work independently as well as part of a team in a fast-paced environment

● Adept computer skills including proficiency with Microsoft Office

● Experience with CRM applications like ZOHO, Hubspot or Salesforce

● Bachelor’s degree strongly preferred, high school diploma or equivalent required

● Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts

● Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company

● Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead

● Drive, Grit, Team Oriented: strong desire to compete and win

● BA/BS/MBA degree or relevant experience

● Experience in planning, call control, opportunity qualification, account development

● Excellent telephone presence with demonstrated skills including the ability to engage in meaningful conversations

● Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment

1. At least 3+ years of experience in Oracle ERP/Fusion SaaS/PaaS project implementations as a technical developer

2. Completed at least 1 ERP or Oracle Cloud (Fusion) project implementations

3. Extensive Knowledge on underlying database structure for ERP/Oracle Cloud (Fusion)

4. Extensively worked on BI Publisher reports, FBDI/OTBI and Oracle Integration Cloud (OIC)

5. Have strong technical knowledge on Oracle Database SQL and PLSQL

6. VBCS development experience is an added advantage 

Build new features, enhance existing functionality and fix issues in the Windows Desktop application.

Help develop and maintain UI component library (Windows, dialogs , complex widgets)

Advise and assist the other developers in the Desktop.

Skills required

1. Very strong programming skills in UI development using Qt/C++
2. A strong ability to think about components and modules as they relate to other components as part of a larger system.
3. QML knowledge is a plus
4. Cross platform application development knowledge is a plus, not mandatory
5. A very strong attention to detail and the willingness to deliver pixel perfect UI according to the designs.
6. Must have: Very strong in ModelView architecture
7. Must have : In-depth C++, STL, and data structures knowledge

Desirable : Familiar with unit test frameworks like QtTest or Gtest

Desirable : Experienced with Agile methodology

Desirable : Knowledge in GIT or any other config management tool

Good understanding of object oriented techniques methodologies.

Good hands-on experience of C++ system programming and design.

Key Skills

C/C++, Qt, STL, Design, QML

Experience In product development is good to have

We are looking for ambitious hands-on coders who love building web based applications from the ground up and have a special affection for all things JavaScript.

Responsibilities:

• Develop robust, web-based applications interacting with database filesystems and APIs
• Obsess about code quality and readability
• Remain updated on new and evolving client-side technologies, their application to our functionality or architecture goals
• Work closely in a multi-disciplinary structure to deliver world class solutions across web, mobile, and tablets
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse

Must have:

• At least 3 years of experience in developing web based applications with experience in Node.Js
• Skilled at Object Oriented JavaScript and having a working knowledge of at least one of the following MVC Frameworks (Angular, Backbone, Ember, React etc.).
• Knowledge of database, preferably some NoSQL DB like Mongo.
• Familiar with Git version control system

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions.
• Maintaining social media and admin panel accounts.

• Strong knowledge of PHP web frameworks.
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object-oriented PHP programming
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git.
• Website development and API integrations. Database and password security.