Customer Support Executive (Chat / Call)

Job Description:

MulticoreWare Inc develops heterogeneous software for Media and Automotive markets. It develops and licenses world-class video codec libraries, such as the widely used x265 (open-source HEVC encoding library) and supports tier-1 global streaming video services and video encoding solution providers.

As a Senior SW Engineer/Technical Lead, you will join MulticoreWare’s growing team of world-class engineers, and architects in its offices at Chennai, India, to implement, and deliver solutions in video pipelines and products. You will work in a result-oriented team with a culture of transparency and minimal bureaucracy. MulticoreWare provides a collaborative work environment with opportunities to learn, grow and progress in your career path.

Key Responsibilities:

• Implement, test, and deliver production-quality software, architected for problems in video pipelines of internal and customer IPs
• Lead the execution and implementation of product features with a small team of engineers and mentor the junior engineers within the team
• Conduct meticulous code-reviews to ensure bug-free and high-quality deliverables.
• Contribute towards product release cycles by developing tests deployed in continuous integration frameworks, fixing bugs identified during release, etc.
• Interface with customers, support customer evaluations of products and debugging of customer issues

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering with 5 + years’ experience, or a Master’s degree in similar areas with 3+ years’ experience
• Excellent C/C++ development and debugging experience in creating production-grade software on Windows and Unix-based platforms
• Hands-on experience in video coding with an in-depth knowledge of HEVC, AVC, VP9, AV1 and VVC 
• Strong interest in video/imaging technologies, including video/image compression, analytics, and streaming/delivery
• Demonstrated analytical, problem solving and troubleshooting skills, with a meticulous attention to detail
• Working knowledge of code management systems such as Git and Bitbucket
• Good verbal and written communication skills

Preferred Qualifications:

• Experience with continuous integration frameworks like Jenkins
• Experience with heterogeneous programming libraries such as OpenCL, CUDA
• Experience with platform-specific software optimizations like SIMD to enable higher performance software
• Understanding of Agile / Scrum methodologies
• Experience in interacting with geographically distributed teams for reviews and meetings

Roles and Responsibilities 

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals. 
• Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions. 
• Execute trades on behalf of clients and ensure timely and accurate order execution. 
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations. 
• Collaborate with the research and analysis team to develop market insights and trading strategies. 
• Provide exceptional customer service and support to clients throughout the trading process. 
• Meet and exceed sales targets and performance metrics. 

Desired Candidate Profile 

• Bachelor's degree in Finance, Business, Economics, or related field.
• Proven track record of success in client acquisition and sales within the financial services industry, prefer FX trading.
• Strong understanding of financial markets, trading instruments, and risk management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, competitive environment.

Perks and Benefits 

•  Desired Incentives. 
•  Overseas Trip by Company. 
•  Monthly Contest & Trophies. 
•  Quarterly and Annual Rewards and Recognition. 

*Only immediate joiners

Job Title: WordPress Developer

Job Type: Full-time

Experience Required: 3-5 Years

Job Location: Remote

Job Description:

We are looking for a skilled Web Developer with min 3 year of experience to join our team. The successful candidate will be responsible for developing and maintaining websites, as well as customizing themes and templates.

Responsibilities:

• Design, develop and maintain WordPress websites and plugins
• Customize WordPress themes and templates to meet clients' requirements
• Collaborate with designers, project managers and other developers to ensure timely delivery of projects
• Troubleshoot and debug WordPress sites and plugins
• Optimize WordPress sites for speed and performance
• Stay up-to-date with the latest trends and technologies in WordPress development

Requirements:

• Proven experience as a Web Developer for at least 3 years
• Strong understanding of WordPress core, theme and plugin development
• Experience with PHP, HTML, CSS, and JavaScript
• Good understanding of responsive design and mobile-first development
• Excellent problem-solving and debugging skills
• Ability to work independently as well as part of a team
• Excellent communication skills
• Experience with Webflow, wix would be added advantage
• Should be based out in Bengaluru / Karnataka

• Experience in Microsoft technologies (Microsoft Dot Net, C#, http://asp.net/">NET, MVC, Microsoft SQL, NETcore, Web API, WCF, Bootstrap, JavaScript, Angular JS, Web API, Web services, Rest API)
• Design complex architecture landscape involving API integrations
• Hands-on experience in ASP.Net, C#, MVC, WCF, Restful services, Web API, AngularJS, Entity Framework
• Strong analytical & problem-solving skills
• Must have excellent oral & email communication skills
• Strong analytical and problem-solving skills
• Must have a positive attitude and a yearning to get things done and demonstrate ownership of deliverables

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

React JS Developer 

• 2-4 years of experience as a React JS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles 
• Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
• Experience with HTML,CSS, Bootstrap and UI Design 
• Knowledge of RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools 
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• Familiarity with code versioning tools {such as Git} 

• Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
• Handling inbound calls and answering various inquiries from customers
• Managing and answering complaints raised from customers on a timely-manner
• Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
• Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Ensuring that the targets are met or exceeded, as set by the management
• Converting the calls into sales closure and thus meeting the targets
• Processing all customer purchases
• Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
• Developing and maintaining good professional relationships with customers to encourage repeat business
• Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant experience of a minimum 1 year in FMCG telecalling sales
• Previous experience of working in a target-oriented environment
• Knowledge of telephone etiquettes
• Good Hindi, English communication skills
• Positive focus with a go-getter attitude    

Responsibilities

As a Frontend Developer (Next.js) you will be responsible for -

•  Building the Complete UI/UX of our web application from scratch.
• Work closely with the Backend Engineer to integrate the algorithmic output from the backend REST APIs.
• Work closely with the product owners to create dynamic infographics with intuitive user controls.
• Work closely with our web Designer for bringing design to life.
• Participate in UAT, troubleshoot, bugs and application integration issues
• Create and maintain documentation related to the developed processes and applications

Qualification & Experience

• 2-3 years of demonstrable experience designing, building and working as a Next.js Developer for enterprise web application
• Ideally, this would include the following:
• Expert-level proficiency with Next.js and all its concepts
• Expert-level proficiency with JavaScript (ES6), HTML5 & CSS
• Expert-level proficiency with ReactJS and all its concepts like Hooks and Redux
• Familiarity with Python, Django, and Django Rest Framework
• Understanding of REST concepts and interacting with REST APIs
• Deep understanding of a few UI concepts:
• Cross-browser compatibility and implementing the responsive web design
• Familiarity with common JS visualization libraries built using D3, Chart.js, Highcharts, etc.
• Understanding of Next.js coding Standards
• Experience working with UX designers and bringing design to life
• In addition, the ideal candidate would have great problem-solving skills and familiarity with code versioning tools such as Github

• Must have very strong concepts of Software development process
• Must have hands-on and training experience on Core Java 8, Advance Java, Java Script, HTML, CSS, Web Architecture, Database Storage, HTTP & Rest
• C# & C++ or any backend language like Python preferred
• 2 to 6 years of experience in imparting technical training/ mentoring
• Should be good in Operating systems GNU/Linux, Network fundamentals,
• Must have knowledge on MS office (Excel/ Word/ PowerPoint)
• Must have knowledge on NetBeans/ Eclipse or any other IDE.
• Should have knowledge on any of the Unit Testing tools.
• Self-Motivated and passionate about technology
• Excellent analytical and logical skills and team player                          
• Must have exceptional Communication Skills/ Presentation Skills
• Good Aptitude skills is preferred

Responsibilities:                                                                                             

• Should be able to explore students to the whole development environment.
• Ability to quickly learn any new technology and impart the same to other employees
• Ability to resolve all technical queries of students
• Should be able to explain multiple ways of writing a program and help students analyze the best way to write the same program
• Conduct training sessions and drive the placement driven quality in the training
• Must be able to work independently without the supervision of a senior person
• Participate in reviews/ meetings