Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Provakil
About
Company social profiles
Similar jobs
Job Title : ERP/OMS Integrations Engineer
Experience : 5+ Years
Location : Remote | Full-time
Role Overview :
We’re looking for a technical, client-facing ERP/OMS Integrations Engineer to lead end-to-end implementation of order management systems for e-commerce clients. You’ll handle requirements gathering, system configuration, data flow mapping, integration, testing, and client training.
Mandatory Skills :
OMS/ERP integration (e.g., NetSuite, Skubana), e-commerce platforms (Shopify, Amazon), REST APIs & JSON, data flow mapping, troubleshooting, project management, and client-facing software implementation experience (5+ years).
Key Responsibilities :
- Lead OMS/ERP implementation projects.
- Integrate systems across e-commerce, warehouse, and accounting platforms.
- Troubleshoot data/integration issues.
- Collaborate with internal and external technical teams.
- Train clients and ensure successful onboarding.
Must-Have Skills :
- 5+ years in software implementation (client-facing preferred).
- Experience with OMS/ERP tools (e.g. NetSuite, Skubana, Brightpearl).
- Hands-on with e-commerce platforms (e.g. Shopify, Amazon Seller Central).
- Strong knowledge of REST APIs, JSON.
- Excellent communication & project management skills.
Nice to Have :
- Scripting (Python/JavaScript/SQL)
- Experience with middleware (Celigo, Boomi, Mulesoft)
- Background in supply chain or logistics.
Position: Assistant manager - Payroll & Compliance
Location: Gurgaon
Experience: 5+ years
Salary: 10-12 LPA
Industry: Retail
Job Summary:
We are seeking an experienced and detail-oriented Assistant Manager - Payroll & Compliance to oversee payroll processing, statutory compliance, and employee compensation for our retail operations. The ideal candidate will ensure accurate payroll execution, timely statutory filings, and adherence to labor laws and company policies.
Key Responsibilities:
Payroll Management:
- Manage end-to-end payroll processing for all employees, ensuring accuracy and compliance.
- Ensure timely salary disbursement, tax deductions (TDS), and reimbursements.
- Maintain and update employee salary structures, increments, and bonus payouts.
- Handle payroll reconciliations, reports, and audits.
- Coordinate with finance and HR teams for payroll-related queries.
Statutory Compliance:
- Ensure compliance with PF, ESI, LWF, Gratuity, and Bonus Act.
- File PF, ESIC, PT, TDS, and other statutory returns as per government deadlines.
- Stay updated with labor laws, tax regulations, and government notifications impacting payroll.
- Conduct periodic internal audits to ensure 100% compliance.
Employee Benefits & Compensation:
- Administer leave policies, attendance tracking, and overtime calculations.
- Handle employee queries related to payroll, taxation, and benefits.
- Ensure smooth processing of full & final settlements for exiting employees.
- Work on salary benchmarking & structuring as per industry standards.
HR & Compliance Reporting:
- Prepare and present payroll analytics & compliance reports to management.
- Assist in statutory inspections & audits conducted by labor authorities.
- Implement payroll process improvements & automation initiatives.
Key Skills & Requirements:
- 5+ years of experience in payroll processing & compliance, preferably in the retail industry.
- In-depth knowledge of labor laws, tax regulations, and statutory compliances.
- Proficiency in HRMS software (SAP, PeopleStrong, ADP, etc.) and payroll processing tools.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management skills.
- Ability to handle high-volume payroll processing in a fast-paced retail environment.
Mail updated resume with current salary-
Email: jobs[at}glansolutions.[dot}om
Satish: 88 O2 74 97 43
Website: www.glansolutions.com
We are the largest and most active online platform for international education!
Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.
Today, Yocket is the largest community-driven online platform for international education. We help the study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.
Every day thousands of students use our products to explore universities, connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also ranked #18 on AppStore Top Charts - Education!
At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you in our team!
Key responsibilities:
The employee will be involved in direct sales.
Internship to 1 year of experience in Sales
He/She will be responsible for building rapport with students and their parents.
Needs to have an understanding of the student profile.
Good to have CRM knowledge
Good target records
Open to making from different sources
Open to traveling
Open to attending Virtual events and Physical events/seminars/Webinars
Requirements
1 to 3 years of experience in Sales
Bachelors degree or equivalent experience.
Excellent written and verbal communication skills.
Highly organized with excellent attention to detail.
Prior experience in sales/knowledge of sales tools
Roles & Responsibilities:
● Optimize blog content for targeted keywords, internal linking, and schema.
● Manage Quora, Reddit, and Web 2.0 content distribution to drive referral traffic.
● Build backlinks through ethical outreach, guest posting, and partnerships.
● Conduct keyword research to support content planning and campaign SEO.
● Track and report on rankings, backlinks, domain authority, and traffic impact.
● Collaborate with content and design teams to implement best SEO practices.
Must have skills:
● 3-5 years of experience in SEO for B2B websites.
● Must have: Pragmatic SEO & programmatic SEO experience.
● Hands-on experience with Ahrefs, SEMrush, Google Search Console, etc.
● Familiarity with link-building strategies, outreach, and community engagement.
● Good writing/editing sense to tweak content for optimization.
● Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.
Good to have skills:
● Experience in IT services or SaaS domain.
● Experience with Quora/Reddit or guest post partnerships.
Company Name: JNJ TECHNOLOGIES & SERVICES Job Profile: Team Leader Job Description We're seeking a qualified Team Leader is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. The team leader is responsible for supervising, managing, and motivating team members on a daily basis. able to act proactively to ensure smooth team operations and effective collaboration. Requirement & Skills Proven work experience as a team leader or supervisor Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Experience: 4 - 5 years Job Location: Work from home Selection process:- HR round & Manager round Qualification: Any Graduate/Post Graduate Working days: 6 working days (Sundays off) Shifts: 10:00am - 7:00pm Mandatory language: English Laptop: candidates are to use their own laptops. Additional Compensation: If applicable, this will be decided on the basis of your designation
.NET
C#
Angular (2+)Greetings!
We are hiring candidates for the role "Web Application Developer" in one of the top manufacturing MNC's.
Required Skill Set: (Angular, Angular JS) and Dot Net Core.
Java
Spring BootExperience in Design Patterns, Design principles & memory Management.
- Strong understanding of data structures and algorithms
- Sound understanding of object-oriented programming and excellent software design skills.
- Good experience of SOA/Microservices/Restful services and development of N-tier J2EE / Java Springboot applications (API- s).
- Strong understanding of database design and SQL (mySql/mariaDB) development
- Should have experience in Apache Kafka, RabbitMQ, or other Queueing systems.
Delivery of High Quality, Scalable and Extensible systems, and applications on-time and on-budget.
-Adoption and Evolution of the software engineering practices and tools within the organization
- Keep in sync with the latest technology developments and open source offerings. - Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems.
Preferably someone who understand Hiring for Product based companies
Must be excellent in sourcing through - Internal Database/ATS, Job boards, Social Media, Headhunting and many more.
Should be good in End-to-End recruitment process.
Should possess excellent communication skills and negotiation skills.
Agile and fast decision makers to deliver quality in the dynamic nature of product company
Target oriented and have a Go- getter attitude.
Technical expertise with an ability to understand and explain job requirements for IT roles..
-Team management and people development if applicable.
- Excellent verbal, written, presentation skills, capable to give demos independently, passion for sales, self-motivated with a result driven approach.
- Team Management, Profit planning in relation to overall corporate objectives.
- Ensuring all sales staff plays a key role in servicing the client accounts.
- Looking for opportunity and identifying wider sales across the whole account.
- Researching customer's profile for accurate positioning, giving effective and Skillful presentations.
- Revenue generation, Follow up, feedback, negotiations.
- Set and achieve targets.
- Identifying market opportunities, developing business cases and working closely with the team to deliver a successful product in a timely manner.
- Experience in selling technology services (Mobile apps, web apps, websites, e-commerce etc) is a huge plus
AGENCY DEVELOPMENT MANAGER FOR LIFE INSURANCE SECTOR IN AGENCY CHANNEL
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon