
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
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Must have:
Experience working with Programming languages. Solid foundational and conceptual knowledge is expected.
Experience working with Databases and SQL optimizations
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Company Description
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To be considered for the role please provide the below information.
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We are looking for Principal Engineers, who are strong individual contributors with
expertise and passion in solving difficult problems in many areas.
Your day at nference,
• Acting as an entrepreneur - taking ownership the problem statement end-to-end
• Delivering direct value to the customer - and not just stop with delivery
• Estimate, plan, divide and conquer customer problem statements - through sturdily
developed & performant technical solutions
• Handle multiple competing priorities and ambiguity - all in a fast-paced, high growth
environment Qualities Which We Look For In The Ideal Candidate
• 6-8 years of experience in building High Performance Distributed Systems
• Proven track record in building backend systems from scratch
• Excellent coding skills (preferably any two of C/C++/Python and Go)
• Good depth in Algorithms & Data Structures
• Good understanding of OS level concepts
• Experience working on DevOps tools for deployment, monitoring etc. like Ansible, ELK
Prometheus etc
• Wide knowledge of different Technologies like Databases, Messaging Systems etc
• Experience building complex technical solutions - highly scalable service-oriented
architectures, distributed cloud-based systems - which power our products
Benefits:
• Be a part of “Google of biomedicine” as recognized by the Washington Post
• Work with some of the brilliant minds of the world solving exciting real-world
problems through Artificial Intelligence, Machine Learning, analytics and insights
through triangulating unstructured and structured information from the biomedical
literature as well as from large-scale molecular and real-world datasets.
• Our benefits package includes the best of what leading organizations provide, such as
stock options, paid time off, healthcare insurance, gym/broadband reimbursement
We are looking for a skilled content writer to create high quality content for our readers and
customers. You will closely be working with the founding team.
Responsibilities
● Develop, write and deliver content for blogs, website, emails and sales collaterals.
● Build and manage an editorial calendar; coordinate with other content crafters to ensure
standards.
● A good understanding of how present day SEO works and implementing them in
whatever we write/do.
● Measure impact and perform analysis to improve KPIs.
● Ability to take ownership, prioritize, and efficiently complete tasks in a fast-paced and
high entropy environment.
Requirements
● 1-2 years experience of writing content - SaaS/Insurance context can be an added
advantage.
● Excellent verbal and written communication skills.
● Any Bachelor’s degree (English, Communications, Linguistics, or other related fields)
● Strong attention to detail and being punctual in deliverables.
About Pazcare
Pazcare is India's leading Employee benefits & insurtech platform for employers. We are solving
the problem for the 1 million employers and 100 million employees in managing their health
insurance, term life and more comprehensive benefits. We are currently growing 100% month
on month and have on-boarded over 100 customers like GoMechanic, Goodera, Avail Finance,
Mindtickle, Bookmyshow as our customers.
We are backed by venture funds and famous entrepreneurs like Ashish Hemrajani (CEO,
Bookmyshow), Haresh Chawla (Founding CEO, Network18), and have raised an undisclosed
amount of funds from marquee investors.





