
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
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Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a QA/ Manual Tester, you will build test cases to execute in a formal testing environment.
What you will do:
- Gathering cross application functional requirements and translating them into testing requirements
- Understanding and deep diving into the current applications to define testing requirements
- Identifying opportunities and implement changes to increase efficiencies in the testing process
What you need to have:
- Have a technical background working as a programmer or tester
- Strong understanding of Software Development Life Cycle (SDLC)
- Strong communication skills with the ability to research, problem solve, and work independently or in a team environment
- Knowledge of SAS or Autosys is a plus
- Knowledge of Finance Industry is a plus
- Knowledge of ruby on rails is a plus

Designation: React.js Developer (Frontend)
Department: Software Engineering Team
Location: Bangalore
Qualification: Any Computer (Graduate or Post Graduate)
Experience: 5+ years of relevant experience in developing and implementing user interface components using React.js concepts and workflows (Redux, Flux, and Webpack).
Responsibilities:
- Developing and implementing highly-responsive user interface components using React concepts.
- Developing and implementing front-end architecture to support user interface concepts.
- Building reusable components and front-end libraries for future use
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Monitoring and improving front-end performance.
- Prepare technical documentation
- Collaborate with UX/UI designers to implement design into the code
- Coach junior team members
- Implement software enhancements and suggest improvements
Skills Required:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Preferred to have experience in Javascript, CSS, HTML, and Photoshop (any wireframing tool)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Familiarity with React Native, NodeJS is a plus
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Good communication skills. Ability to understand business requirements and translate them into technical requirements
- Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
- Enjoys coding and problem solving
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Salary: Upto 18LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
- Deploy company Application on customer public cloud and on-premise data centers
- Building Kubernetes based workflows for wide variety of use cases
- Document and Automate the deployment process for internal and external deployments
- Interacting with customers over call to deployment and debugging
- Deployment and Product Support
Desired Skills and Experience
- 4-6 years of experience in infrastructure development, or development and operations.
- Minimum 2+ years of experience in docker and kubernetes.
- Experience working with Docker and Kubernetes. Aware of Kubernetes Internals, Networking etc. Experience with Linux infrastructures tools.
- Good interpersonal skills and communication with all levels of management.
- Extensive experience in setting up Kubernetes on AWS, Azure etc.
Good to Have
- Familiarity with Big Data Tools like Hadoop, Spark.
- Experience with Java Application Debugging.
- Experience in monitoring tools like Prometheus, Grafana etc



o Strong Python development skills, with 7+ yrs. experience with SQL.
o A bachelor or master’s degree in Computer Science or related areas
o 5+ years of experience in data integration and pipeline development
o Experience in Implementing Databricks Delta lake and data lake
o Expertise designing and implementing data pipelines using modern data engineering approach and tools: SQL, Python, Delta Lake, Databricks, Snowflake Spark
o Experience in working with multiple file formats (Parque, Avro, Delta Lake) & API
o experience with AWS Cloud on data integration with S3.
o Hands on Development experience with Python and/or Scala.
o Experience with SQL and NoSQL databases.
o Experience in using data modeling techniques and tools (focused on Dimensional design)
o Experience with micro-service architecture using Docker and Kubernetes
o Have experience working with one or more of the public cloud providers i.e. AWS, Azure or GCP
o Experience in effectively presenting and summarizing complex data to diverse audiences through visualizations and other means
o Excellent verbal and written communications skills and strong leadership capabilities
Skills:
ML
MOdelling
Python
SQL
Azure Data Lake, dataFactory, Databricks, Delta Lake
What we're looking for
Energetic product & design skilled individuals who love building and shipping high-quality products.
Someone who is ready to work in a new organization and help set up a design-driven culture.
Responsibilities
Product design ideation, planning, prioritization & designing at all levels of fidelity
Take part in User research, create detailed user journeys and take appropriate design decisions backed by user behavior and data
Work closely with cross-disciplinary teams including Product, Engineering, Marketing, and various Business teams to deliver delightful customer experiences
Help build a design system & framework that fits the organization's brand
Ensure engineers are able to translate your designs into living products
What you would need to have
1-3 years of experience designing & shipping products
Examples of your work in the form of a case study
Expert knowledge of industry-standard product design tools (ideally Figma )
Bonus points for
Visual design specialty like 3D illustrations
Ability to do motion design beyond basic micro-interactions
Past experience shipping tech products
- Own development, design, scaling and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product.
- Contribute to overall design and roadmap.
- Mentor Junior team members.
Required Skills:
- Innovative and self-motivated with passion to develop complex and scalable applications.
- 3-5 years of experience in software development with strong focus on algorithms and data structures.
- Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate.
- Work experience with Relational databases is required (Primarily MySQL)
- Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.
- Strong Analytical and Problem Solving Skills.
- BTech

