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Customer Support Executive (Chat / Call)
Customer Support Executive (Chat / Call)
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Customer Support Executive (Chat / Call)

Sanyukta Shekatkar's profile picture
Posted by Sanyukta Shekatkar
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Full time
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support

  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.

Responsible for :

  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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