Cutshort logo
Provakil logo
Customer Support Executive (Chat / Call)
Customer Support Executive (Chat / Call)
Provakil's logo

Customer Support Executive (Chat / Call)

Sanyukta Shekatkar's profile picture
Posted by Sanyukta Shekatkar
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Pune
Skills
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Provakil

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Provakil is a leading software platform for today's legal teams. It helps teams to improve their work output – by bringing more speed, visibility, efficiency, and structure, to their litigation, contracting, credit recovery and legal collections processes. Provakil's comprehensive and highly configurable AI-powered solutions seamlessly integrate with existing business processes, eliminate time-consuming, manual tasks, and give time back to legal teams to focus on higher-value strategic tasks. Over 250 enterprises and law firms have transformed their litigation, contracts, notices, and collections workflows with Provakil, helping them scale and remain agile in today's highly competitive market.
Read more

Company social profiles

linkedin

Similar jobs

A finch startup
A finch startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
2 - 7 yrs
₹2L - ₹10L / yr
Content Writing
Creative Writing
Researching industry related topics
Preparing drafts
Submitting for approval 
Working with fellow team members on writing new content. 
Read more
Education Loans Fintech
Education Loans Fintech
Agency job
via Unnati by Sarika Tamhane
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹7L / yr
Manual testing
Software Testing (QA)
Systems Development Life Cycle (SDLC)
SAS
skill iconProgramming
+1 more
Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.


They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

 

As a QA/ Manual Tester, you will build test cases to execute in a formal testing environment.

 

What you will do:

  • Gathering cross application functional requirements and translating them into testing requirements
  • Understanding and deep diving into the current applications to define testing requirements
  • Identifying opportunities and implement changes to increase efficiencies in the testing process

What you need to have:

  • Have a technical background working as a programmer or tester
  • Strong understanding of Software Development Life Cycle (SDLC)
  • Strong communication skills with the ability to research, problem solve, and work independently or in a team environment
  • Knowledge of SAS or Autosys is a plus
  • Knowledge of Finance Industry is a plus
  • Knowledge of ruby on rails is a plus
Read more
K12 Techno Services
at K12 Techno Services
1 video
7 recruiters
Samrat  Bose
Posted by Samrat Bose
Bengaluru (Bangalore)
3 - 8 yrs
₹16L - ₹18L / yr
skill iconReact.js
skill iconRedux/Flux
webpack
skill iconJavascript
skill iconHTML/CSS
+3 more

Designation: React.js Developer (Frontend)


Department:
Software Engineering Team


Location:
Bangalore


Qualification:
Any Computer (Graduate or Post Graduate)


Experience:
5+ years of relevant experience in developing and implementing user interface components using React.js concepts and workflows (Redux, Flux, and Webpack).


Responsibilities:

  1. Developing and implementing highly-responsive user interface components using React concepts.
  2. Developing and implementing front-end architecture to support user interface concepts.
  3. Building reusable components and front-end libraries for future use
  4. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
  5. Monitoring and improving front-end performance.
  6. Prepare technical documentation
  7. Collaborate with UX/UI designers to implement design into the code
  8. Coach junior team members
  9. Implement software enhancements and suggest improvements

 

Skills Required:

  1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  2. Thorough understanding of React.js and its core principles
  3. Experience with popular React.js workflows (such as Flux or Redux)
  4. Preferred to have experience in Javascript, CSS, HTML, and Photoshop (any wireframing tool)
  5. Knowledge of isomorphic React is a plus
  6. Familiarity with RESTful APIs
  7. Familiarity with React Native, NodeJS is a plus
  8. Knowledge of modern authorization mechanisms, such as JSON Web Token
  9. Good communication skills. Ability to understand business requirements and translate them into technical requirements
  10. Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
  11. Enjoys coding and problem solving
  12. Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

 

Salary: Upto 18LPA (Negotiable)

 

IMMEDIATE JOINING PREFERRED!

Read more
They platform powered by machine learning. (TE1)
They platform powered by machine learning. (TE1)
Agency job
via Multi Recruit by Paramesh P
Bengaluru (Bangalore)
4 - 6 yrs
₹12L - ₹20L / yr
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Azure
  • Deploy company Application on customer public cloud and on-premise data centers
  • Building Kubernetes based workflows for wide variety of use cases
  • Document and Automate the deployment process for internal and external deployments
  • Interacting with customers over call to deployment and debugging
  • Deployment and Product Support

 

Desired Skills and Experience

 

  • 4-6 years of experience in infrastructure development, or development and operations.
  • Minimum 2+ years of experience in docker and kubernetes.
  • Experience working with Docker and Kubernetes. Aware of Kubernetes Internals, Networking etc. Experience with Linux infrastructures tools.
  • Good interpersonal skills and communication with all levels of management.
  • Extensive experience in setting up Kubernetes on AWS, Azure etc.

 

Good to Have

  • Familiarity with Big Data Tools like Hadoop, Spark.
  • Experience with Java Application Debugging.
  • Experience in monitoring tools like Prometheus, Grafana etc

 

Read more
CES Information Technologies
Yash Rathod
Posted by Yash Rathod
Hyderabad
7 - 12 yrs
₹5L - ₹15L / yr
skill iconMachine Learning (ML)
skill iconDeep Learning
skill iconPython
Data modeling
o Critical thinking mind who likes to solve complex problems, loves programming, and cherishes to work in a fast-paced environment.
o Strong Python development skills, with 7+ yrs. experience with SQL.
o A bachelor or master’s degree in Computer Science or related areas
o 5+ years of experience in data integration and pipeline development
o Experience in Implementing Databricks Delta lake and data lake
o Expertise designing and implementing data pipelines using modern data engineering approach and tools: SQL, Python, Delta Lake, Databricks, Snowflake Spark
o Experience in working with multiple file formats (Parque, Avro, Delta Lake) & API
o experience with AWS Cloud on data integration with S3.
o Hands on Development experience with Python and/or Scala.
o Experience with SQL and NoSQL databases.
o Experience in using data modeling techniques and tools (focused on Dimensional design)
o Experience with micro-service architecture using Docker and Kubernetes
o Have experience working with one or more of the public cloud providers i.e. AWS, Azure or GCP
o Experience in effectively presenting and summarizing complex data to diverse audiences through visualizations and other means
o Excellent verbal and written communications skills and strong leadership capabilities

Skills:
ML
MOdelling
Python
SQL
Azure Data Lake, dataFactory, Databricks, Delta Lake
Read more
Cargoflash Infotech
at Cargoflash Infotech
5 recruiters
Rishabh Bhasin
Posted by Rishabh Bhasin
Remote, NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹7L - ₹10L / yr
Product design
User Interface (UI) Design
User Experience (UX) Design
Prototyping
Wireframing
+3 more

What we're looking for

Energetic product & design skilled individuals who love building and shipping high-quality products.

Someone who is ready to work in a new organization and help set up a design-driven culture.

Responsibilities

Product design ideation, planning, prioritization & designing at all levels of fidelity
Take part in User research, create detailed user journeys and take appropriate design decisions backed by user behavior and data
Work closely with cross-disciplinary teams including Product, Engineering, Marketing, and various Business teams to deliver delightful customer experiences
Help build a design system & framework that fits the organization's brand
Ensure engineers are able to translate your designs into living products


What you would need to have

1-3 years of experience designing & shipping products
Examples of your work in the form of a case study
Expert knowledge of industry-standard product design tools (ideally Figma )

Bonus points for

Visual design specialty like 3D illustrations
Ability to do motion design beyond basic micro-interactions
Past experience shipping tech products

Read more
Yro Systems
at Yro Systems
1 recruiter
Usharani Bedamsetty
Posted by Usharani Bedamsetty
Remote, chennai
0 - 3 yrs
₹1L - ₹3L / yr
Client Servicing
Presales
Business Development
Sales
Salesforce
+2 more
Make calls and fix Demo Appointments.  Updating all communication in CRM on a daily basis  Follow up e-mails, Social Network, What's app messages  Using Social Network, Other resources, Google etc, to source new clients and making initial calls to them.  Build a relationship with new and existing clients  Willingness to learn new technologies  To prepare the database based on the research.  To prospect by calling the filtered leads.  To pass on qualified leads to the sales team. Required Languages: Hindi,Telugu,Malayalam,kannada
Read more
Capillary Technologies
at Capillary Technologies
1 video
5 recruiters
Monica Jose
Posted by Monica Jose
Bengaluru (Bangalore)
3 - 6 yrs
₹12L - ₹25L / yr
skill iconJava
Spring
J2EE
Hibernate (Java)
Microservices
+1 more
Roles & Responsibilities:

  • Own development, design, scaling and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product. 
  • Contribute to overall design and roadmap.
  • Mentor Junior team members.

Required Skills:


  • Innovative and self-motivated with passion to develop complex and scalable applications.
  • 3-5 years of experience in software development with strong focus on algorithms and data structures.
  • Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate. 
  • Work experience with Relational databases is required (Primarily MySQL)
  • Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.
  • Strong Analytical and Problem Solving Skills.
  • BTech 
Read more
Healofy
at Healofy
3 recruiters
Shubham Maheshwari
Posted by Shubham Maheshwari
Bengaluru (Bangalore)
1 - 7 yrs
₹15L - ₹40L / yr
skill iconJava
Google App Engine (GAE)
Apache Kafka
NOSQL Databases
Firebase
+3 more
RESPONSIBILITIES: 1. Full ownership of Tech right from driving product decisions to architect to deployment. 2. Develop cutting edge user experience and build cutting edge technology solutions like instant messaging in poor networks, live-discussions, live-videos optimal matching. 3. Using Billions of Data Points to Build User Personalisation Engine 4. Building Data Network Effects Engine to increase Engagement & Virality 5. Scaling the Systems to Billions of Daily Hits. 6. Deep diving into performance, power management, memory optimisation & network connectivity optimisation for the next Billion Indians 7. Orchestrating complicated workflows, asynchronous actions, and higher order components 8. Work directly with Product and Design teams REQUIREMENTS: 1. Should have Hacked some (computer or non-computer) system to your advantage. 2. Built and managed systems with a scale of 10Mn+ Daily Hits 3. Strong architectural experience 4. Strong experience in memory management, performance tuning and resource optimisations 5. PREFERENCE- If you are a woman or an ex-entrepreneur or having a CS bachelor’s degree from IIT/BITS/NIT P.S. If you don't fulfil one of the requirements, you need to be exceptional in the others to be considered.
Read more
Skarpsinne Infotech
at Skarpsinne Infotech
2 recruiters
Prejith Sajeevan
Posted by Prejith Sajeevan
Qatar
6 - 10 yrs
₹24L - ₹30L / yr
Equation Core Banking System (version 4.0)
RPGLE
SQLRPGLE
DB2
RLU
+3 more
We are currently looking for Equation Developer for our Qatar operations with the following skill set and terms and conditions: Skill Set required: 6+ years of development experience in Equation . Domain: Bank Joining : Immediately
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos