
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
About
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Job Description – Java Developer
Role: Java Developer
Location: Pune / Mumbai
Experience: 5 to 10 years
Required Skills:
We are looking for an experienced Java Developer with strong expertise in Core Java, Spring, Spring Boot, and Hibernate. The candidate should have solid experience in designing, developing, and deploying enterprise-grade applications, with strong understanding of OOPs concepts, data structures, and algorithms. Hands-on experience with RESTful APIs, Microservices, and Database technologies (MySQL/Oracle/SQL Server) is essential.
The ideal candidate should be well-versed in version control systems (Git), build tools (Maven/Gradle), and CI/CD pipelines (Jenkins). Exposure to cloud platforms (AWS/Azure/GCP) and containerization (Docker/Kubernetes) will be a strong plus.
Key Responsibilities:
- Design, develop, and maintain scalable and high-performance applications.
- Write clean, reusable, and efficient code following best practices.
- Collaborate with cross-functional teams to deliver quality solutions.
- Perform code reviews, debugging, and performance tuning.
- Ensure application security, reliability, and scalability.
Good To Have Skills:
- Knowledge of front-end technologies (JavaScript, Angular/React).
- Familiarity with Agile/Scrum methodologies.
- Strong problem-solving and analytical skills.
About the firm:
Sustainability lies at the core of Stantech AI, our vision is to empower organizations to derive actionable insights: effecting a smarter way of working. We operate on the premise that each firm is unique and as such requires its own idiosyncratic solutions. Putting this principle into practice, we deliver tailor made solutions to digitalize, optimize, and strategize fundamental processes underpinning organizations. For more information, please refer to our website:
www.stantech.ai.
Position Overview
We are seeking a Senior Frontend Engineer with extensive experience in React.js and Redux. The ideal candidate is well-versed in modern frontend best practices, has a deep understanding of state management, and is passionate about delivering high-quality, scalable software. In this role, you will collaborate with cross-functional teams to design, develop, and maintain user-facing features that enhance our platform and deliver an exceptional user experience.
Key Responsibilities
- Architect & Develop: Lead the design and implementation of complex React.js applications with a strong emphasis on Redux for state management.
- Code Quality & Reviews: Write clean, maintainable, and testable code. Conduct peer code reviews and enforce best practices across the frontend team.
- Performance Optimization: Identify and troubleshoot performance bottlenecks; implement optimizations to ensure fast, responsive user experiences.
- Collaboration: Work closely with product managers, designers, and backend engineers to define technical solutions, estimate project timelines, and deliver high-quality features.
- Technical Leadership: Provide guidance and mentorship to junior engineers, helping them grow their skills in React, Redux, and modern frontend technologies.
- Process Improvement: Contribute to continuous improvements in our frontend development process, coding standards, testing practices, and deployment pipelines.
Qualifications
- React.js Expertise: 3+ years of professional experience in building complex, high-scale React.js applications.
- Redux Mastery: Proven track record of architecting and maintaining global state management solutions using Redux.
- JavaScript & ES6+: Strong command of modern JavaScript (ES6+), along with a solid understanding of HTML and CSS.
- Frontend Best Practices: In-depth knowledge of performance optimization, cross-browser compatibility, and responsive design.
- Testing & Tooling: Hands-on experience with Jest, React Testing Library, or similar frameworks. Familiarity with build tools like Webpack, Babel, and NPM/Yarn.
- Version Control: Proficient with Git and branching strategies in collaborative environments.
Financial Package
- Rs. 10–20 Lakhs per annum, contingent on work experience
If you are a passionate Senior Frontend Engineer with expertise in React JS and are looking to join a forward-thinking technology firm, we would love to hear from you.
Skills : Swift Language , Sqlite Database , iOS App Development, Objective C , Xcode
Experience : 3 to 5 years
- Having good experience to manage PPC campaign for Google, Linkedin and Facebook
- Develop strong and innovative digital marketing strategies, using SEO, PPC
- Drive traffic to company pages and generate interest in company products and services
- Create engaging written, graphic, and video content while staying up to date on the latest marketing technologies and social media especially in Linkedin, Google and Facebook
- Having good communication skills to attend overseas client meetings
Your Qualifications:
7 to 12 years of experience with majority as Java engineer
Strong hands on experience on building application using technologies Java, Spring, Hibernate, Maven/Gradle.
Experience in building Micro Services using Spring Boot / Go.
Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.
Strong knowledge and experience on Platform components such as Docker, Kubernetes and Service Mesh (Istio).
Good knowledge of scripting languages (preferably Python and Bash)
Familiarity with CI/CD environment (Jenkins).
Experience on Observability stack such as ELK Stack, Prometheus & Grafana would be added advantage.
Should have experience on Active MQ based async queuing system design and deployment.
Strong experience of system design and implementation of end-to-end integrated systems.
Familiarity with Hazelcast and Zk Solution would be a plus.
Strong skills to write technical design documentation.
Experience of leading a team as tech lead.
Ability to work effectively in a team environment as well as independently.
Good communication skills with tech/non-tech people.
What You'll Do:
Assigned to software development projects and/or system enhancements as tech lead.
Be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance).
Work closely with project manager and other engineers. Some of them are in different locations such as Japan and Singapore.
Always improve the design quality, code quality, testing quality and system quality spontaneously. In addition, create such a culture in our team.
Understand business needs and user behavior and develop solutions to those needs.
Develop and maintain a deep understanding of our systems and propose system improvements.
Guide and support less-experienced members as mentor and role model to improve the team productivity and achieve team’s goals together.
Better to Have:
Familiarity with Telecom Service Provider’s Billing Ecosystem/BSS Systems.
Familiarity with and experience on Cloud Native Technologies.
Familiarity with Agile Software development process.
Familiarity with and experience on Linux/Unix environment
Work experience with a remote team
Familiarity with Atlassian tools (JIRA, Confluence, HipChat)
Familiarity with source control system (Gitlab, SVN, etc.)
OUR COMMITMENT TO YOU:
You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.
The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.
Datametica is looking for talented SQL engineers who would get training & the opportunity to work on Cloud and Big Data Analytics.
Mandatory Skills:
- Strong in SQL development
- Hands-on at least one scripting language - preferably shell scripting
- Development experience in Data warehouse projects
Opportunities:
- Selected candidates will be provided training opportunities on one or more of the following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume, and KafkaWould get a chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
- Will play an active role in setting up the Modern data platform based on Cloud and Big Data
- Would be part of teams with rich experience in various aspects of distributed systems and computing
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.

- 4+ years of extensive EXP in TIBCO SPOTFIRE Dashboard Development is MUST
- Design and create data visualizations in TIBCO Spotfire
- Proven EXP in delivering Spotfire solutions to advance business goals and needs.
- Detailed knowledge of TIBCO Spotfire - report developer configuration
- EXP on creating all charts that exist in Spotfire (scatter, line, bar, combo, pie, etc.) and how to manipulate every property associated with a visualization (trellis, color, shape, size, etc.)
- EXP in writing efficient SQL queries, views in relational databases such as Oracle, SQL Server, Postgres and BigQuery (Optional).
- Ability to incorporate multiple data sources into one Spotfire DXP and have that information linked via data table relations.
- EXP with Spotfire Administrative tasks, load balancing, installation/configuration of servers and clients, upgrades and patches would be a plus.
- Strong background in analytical visualizations and building executive dashboards.
- In-depth knowledge & understanding of BI and Datawarehouse concepts









