Customer Support Executive (Chat / Call)

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 6+ years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Net web apps and long running jobs

· Sql server or any databases, working with large datasets, performance management

· API integration, authentication and authorization implementation

· Azure services, web apps, function apps, keyvalut, logging, Application gateways, blob storage etc

· Azure devops

· SSO with Microsoft Entra

· Architecture and design exp using above tech stack

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

We are in the lookout for a talented Content Writer to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who can expand our digital footprint and drive more value through online content. You should have had a proven track record of producing pieces that increase engagement and drive leads. This role requires high level of creativity, as well as the ability to use data-driven insights to write better material. 

Your responsibilities: 

•     Creating concise, eye-catching, and innovative headlines and body copy

•     Researching and organizing facts and sources

•     Consistently brainstorming and collaborating with team for new ideas and strategies

•     Building a following for brand on social media with creative work

•     Researching markets and industries to compare and create content that is innovative and original

•     Collaborating with campaign managers, creative team, and designers

•     Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.)

•     Be willing to answer any questions posted by their readers.

•     Create content on e-books, podcasts etc.

•     Promote content on social media

•     Identify customers’ needs and gaps in our content and recommend new topics

•     Ensure all-around consistency (style, fonts, images and tone)

•     Update website content as needed

•     Edit content produced by other members of the team

•      Analyse content marketing metrics and makes changes as needed 

•     Collaborate with other departments to create innovative content idea 

Skill sets/Experience we require:

•     Proven work experience as a Content Writer, copywriter or similar role

•     Portfolio of published articles

•     Experience doing research using multiple sources

•     Familiarity with web publications

•     Excellent writing and editing skills in English

•     Hands-on experience with Content Management Systems (e.g. WordPress)

•     Ability to meet deadlines

•     Knowledge of digital marketing tactics, including SEO, email marketing and web analytics

Pedigree: 

•     Bachelors/Masters in English, Journalism, Marketing or related field 

About the job

Company Name : Hunt & Badge Consulting Pvt.Ltd

Work Location : Pearl Chamber, Plot No: 21, 2nd Floor ,Rukmani Nagar, Perumbakkam Main Rd, Perumbakkam, Chennai, Tamil Nadu 600100 (Near Global Hospital)

Looking for Passionate Recruiters for our Chennai team. Who are passionate to kick start their career in the Product Tech hiring .

Key Responsibilities:

• Recruit and manage a pipeline of candidates
• Source and hire talent across positions in engineering /Product roles
• Strategically utilize job boards, networks, forums, blogs and research methods to source passive candidates
• Own and juggle multiple requisitions and maintain high quality/maximum traction for hiring at all times
• Create innovative sourcing strategies and High Passion about startup hiring & finding top talent
• Build a world-class team through your dedication to the candidate hiring experience

What we require:

• Minimum 3-7 years direct tech recruitment experience preferably with an Product firm/agency.
• Flexible and ability to work on technical roles Successful track record of performing against quotas, deadlines, and meeting recruiting goals
• Strong interpersonal skills and extensive experience Hiring Practices.
• Self starter with ability to work in a face-paced environment
• Want to learn about startup hiring !! Join us our team!! You will feel the difference why we are far! far! better than others!!

What you need to have:

• 7-10 years experience in FMCG brand as a Trade Marketing Executive/ Manager
• Excellent verbal and written communication skills
• Good coordination skills    

Desired Candidate Profile

• Bachelor's degree in Literature, Journalism, Marketing, Communications, or similar stream
• Ideally a minimum of 2 years’ experience in Content Marketing
• A portfolio of published work
• Proven track record in a fast-paced environment gained either in-house or agency side
• Familiarity with all the content forms like blog, infographics, ppts, video, ebooks etc and market in relevant different forums
• Good knowledge of content and layout design tools such as Adobe InCopy and InDesign
• Good knowledge of various content platforms such as social media, blogs, and print media
• Excellent computer skills with MS Office and Google Suite
• Strong understanding of content practices to increase engagement of the content pieces
• Excellent written and verbal communication skills

Procol is India's fastest-growing procurement technology company.

Founded in 2018, Procol's solutions have been securely deployed at many $1B+ global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the world's most easy-to-use and secure e-sourcing platform managing a spend of ₹5000 Cr+. Procol is rated 4.9/5 ⭐️ by trusted enterprises on G2 and has been featured by Forbes.

We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.

Hiring Technical Lead

You will scale and lead Procol’s engineering teams. You’ll be instrumental in driving the product vision and will be responsible for hiring, developing and leading engineers to seamlessly execute our technical roadmap.

You come from experience but are not as psyched with your current pursuits and believe that there’s something more important to be done with your time.  If you are a hustler who likes to take challenges and want to join a team of like-minded enthusiastic individuals then we want you on-board.

What you’ll bring

• You have 4+ years of experience with system architecture and have built scalable software infrastructure.
• You are a hands-on programmer and prefer to spend 20-30% of your time writing production grade code with your team.
• You have sound understanding of software engineering principles, both for code and for people
• You have experience of leading engineering teams. 
• You are emphatic and highly customer obsessed.
• You have an eye for great products and can work effectively with product managers, engineers and designers to build them.

What you'll do

• Build, scale, develop and manage teams that are collaborative, inclusive, and respectful of each other.
• Scope and lead large technical projects with enormous impact. 
• Manage the processes necessary to operate the engineering teams effectively.
• Drive and contribute to company-wide engineering initiatives.
• Plan and prioritize short term and long term engineering goals and guide teams through planning, prioritization, and execution of work.
• Mentor and guide the professional and technical development of your team members. Focus on developing their careers, and assign them to projects suitable to their skill levels, work styles, and professional goals.
• Own your team’s deliverables and ensure we continue to ship scalable, highly-available products that delight our customers.
• Support the engineering and product teams in achieving a high level of technical quality, reliability, and ease-of-use.

Why you'll love Procol

• Learn and grow fast with a growing startup which impacts millions of businesses
• Work closely with the founding team and become a part of building a successful company
• Openly collaborate with few of India’s most talented folks, who will challenge you every day
• Industry competitive salary and benefits

• Get advance salaries every month
• Employee health insurance covered by us
• Flexible working hours

Procol is an equal opportunity employer and we believe diversity is key to our success.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

As an Advertising Manager, you will be to bring about an increase in the Click Through Rates (CTRs) of Advertising collaterals, produce ground-breaking advertising copy, and uplift the brand perception in the company's majorly American/ Canadian audience.

What you will do:

• Producing ground-breaking advertising copy, something impactful, to bring about an increase in the Click Through Rates of Advertising collaterals, to uplevel the mundane marketing approaches
• Crafting high-converting ad copies for various advertising platforms and Writing high-CTR emails
• Developing concepts, scripts, storyboards for ads and working with designers and video editors to develop video ads
• Writing content for images/ website/ any other communication requirement of the firm
• Providing quality inputs in meetings and producing sky-rocketing results.
• Understanding and measuring the performance of every ad they create and developing new copies that better the previous results

What you need to have:

About Graphene  

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best  

Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are developing an AI plaform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.  

Graphene was founded by Corporate leaders from Microsoft and P&G, and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.  

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.  

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.   

Job title: - Data Analyst 

Job Description  

Data Analyst responsible for storage, data enrichment, data transformation, data gathering based on data requests, testing and maintaining data pipelines. 

Responsibilities and Duties  

• Managing end to end data pipeline from data source to visualization layer 
• Ensure data integrity; Ability to pre-empt data errors 
• Organized managing and storage of data 
• Provide quality assurance of data, working with quality assurance analysts if necessary. 
• Commissioning and decommissioning of data sets. 

• Processing confidential data and information according to guidelines. 
• Helping develop reports and analysis. 
• Troubleshooting the reporting database environment and reports. 
• Managing and designing the reporting environment, including data sources, security, and metadata. 
• Supporting the data warehouse in identifying and revising reporting requirements. 

• Supporting initiatives for data integrity and normalization. 
• Evaluating changes and updates to source production systems. 
• Training end-users on new reports and dashboards. 
• Initiate data gathering based on data requirements 
• Analyse the raw data to check if the requirement is satisfied 

Qualifications and Skills   

• Technologies required: Python, SQL/ No-SQL database(CosmosDB)     
• Experience required 2 – 5 Years. Experience in Data Analysis using Python 

•  Understanding of software development life cycle   

• Plan, coordinate, develop, test and support data pipelines, document, support for reporting dashboards (PowerBI) 
• Automation steps needed to transform and enrich data.   
• Communicate issues, risks, and concerns proactively to management. Document the process thoroughly to allow peers to assist with support as needed.   
• Excellent verbal and written communication skills