Customer Support Executive (Chat / Call)

Growth Specialist Trainee - Open to MBA Graduates

Overview: 

Coschool’s AI-powered learning platform embeds into the school system — enabling schools to transform student learning, ease the burden on teachers, and turn parents into learning partners. Coschool — the trusted AI partner for schools. With our AI-driven solution, schools can boost teacher efficiency and elevate student learning outcomes.       

A structured 45-day program designed for energetic and motivated freshers who want to build a career in EdTech sales. You will learn the SchoolAI product, understand the principal-level demo flow, practice sales pitches, and gain real-time exposure to school leadership conversations before transitioning into a full-time Growth Specialist role driving school acquisitions, demos and product adoption. 

As a Growth Specialist Trainee: 

You Get: 

• An intensive 4-week growth bootcamp with "AI as your trainer" to fast-track your learning. 
• Mentorship and guidance to develop a strong foundation in product-led growth and user metrics.
•  A dynamic startup culture with room to experiment, learn, and grow fast.
•  A clear career pathway: 45 days Training → Probation → Regular Role with exciting long-term opportunities.
•  Opportunity to work on global product.
•  Team that leads and scale the SchoolAi Product.
•  Successful completion of training boot camp and transition to onrolls. 

Your Key Responsibilities:

•  Complete all about Coschool & SchoolAI product modules on time and clear product assessments.
• Demonstrate strong understanding of product workflows for Principals, Teachers, Students, and Parents.
• Perform AI-led and peer role plays with clarity in pitch, demo flow, and objection handling.
• Develop your own pitch style and demo flow using key product messages, and deliver mock demos with clarity, creativity and strong communication as per evaluation standards.Shadow real demos and school interactions during the 15-day onsite phase.
• Maintain 100% attendance, punctuality, and timely completion of all tasks.
• Show professionalism, positive attitude, and coach ability throughout the program.
• Achieve benchmark scores required to qualify for the full-time Growth Specialist role.
•  Progress to the 15-day onsite phase only upon successfully clearing the 30-day training and assessments. 

Your Key Skills Requirement:

• Strong communication skills — clarity in interactions and confident in presentation.
• Street-smart, adaptable, and self-driven with a hunger to learn and grow.
• Willingness to work on the ground, analyze data, and suggest growth tactics based on evidence.
• Basic comfort with spreadsheets (Excel/Google Sheets) and understanding of users.
• Exposure to case studies, or any internships is a plus.

What We Need: 

• Education:  Final-year MBA (Marketing) student or a recently graduated MBA postgraduate (Marketing specialization preferred).
• Location: People Combine Office, Hyderabad. 

Training Phase Criteria:

•  The training begins with a 30-day assessment-based learning phase.
• Only candidates who successfully clear the 30-day assessments will move to the second phase.
• The 15-day in-office training phase is for candidates who qualify in the first phase.
• Candidates who do not clear the 30-day evaluation will not progress to the onsite training phase. 

We are looking for a (Human Resources) HR Generalist to join our team and implement various human resources programs.

0-5 years of experience in a relevant HR role.

Self-starter with strong project management skills, capable of multitasking and meeting tight deadlines.

Good experience in employee relation, HR policies and recruitment.

Excellent communication and interpersonal skills.

Proficiency in MS Office, particularly advanced Excel and Word. Experience with global HR tools (e.g., Odoo) is a plus.

Strong problem-solving abilities, quick learner, and a people-oriented individual.

Passion for continuous improvement and experimentation, with the ability to be data-driven, analytical, and measure the business impact of solution.

Responsibilities

Partner with the business on key HR programs and initiatives, including onboarding, offboarding, HR systems, data analysis, leave management, and employee engagement.

Provide HR support for all onboarding and offboarding processes, including documentation related to employees.

Maintain strong attention to detail with data, and seek ways to continuously improve and automate practices, processes, and systems.

Operate effectively in a fast-paced environment, while remaining calm and ensuring that tasks are completed efficiently.

Strategize, initiate, and lead all employee engagement and diversity-related activities on the ground.

Serve as the first point of contact for all employees, addressing queries related to payroll, benefits, leave, and other concerns.

Review and analyze business metrics and documentation, including data on employee benefits, salary structures, and payroll practices, and recommend improvements.

Coordinate with Global people team to provide support, guidance and resolve their queries.

Focus on employee engagement and surveys, maintaining data, analyzing results and gaps, and suggesting improvements.

Act as a change agent in managing organizational change smoothly.

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and power point.

• As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
• Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
• Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
• Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
• Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
• Document, enhance and maintain regression test procedures over the lifecycle of the software.
• Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
• Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
• Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices

• Strong understanding of SDLC processes and the QA lifecycle and methodology
• Prior experience in supervisory control systems software would be a plus (but not mandatory)
• Strong knowledge of software test methodologies, tools, standards and processes.
• Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
• Strong interpersonal skills. Excellent written and verbal communication skills
• Prior experience of working in global teams and interfacing with multiple stake holders

Job Description:-

• Job Title:- System Administrator
• Work Location:- KIADB Industrial Area, Harohalli, Karnataka
• :- 1yrs to 3yrs
• Skills:- Network Administration Password, All IT policies, Helpdesk on IT related issues, IT Infrastructure, IT end users, Installation, configuration, Installation, configuration, IT equipment, support, Install, configure and support AD and file server, Good communication skills, Email drafting, good command over English

Main Task & Accountabilities:-

• Good communication skills.
• Email drafting, good command over English.
• Adhere to General and Network Administration Password accountabilities.
• Adhere to , and process especially information security policy.
• Ensure latest security patches are installed on all managed infrastructure.
• Process calls of the helpdesk on IT related issues.
• Support the user’s IT Infrastructure.
• Act as a first line of Support (L1) for all IT end users.
• Installation, configuration and Installation, configuration, desktops and other endpoints IT equipment’s.
• Support backup policies for all active devices. Verify the backups by restoring and testing.
• Configuration and support telephony system (Avaya).
• Install, configure and support AD and file server

In Brief
Urgent Hiring • Re-location Required
Company Founded 2018 • 1-5 employees
Internet and Technology Startup • Bootstrapped

About us
Based out of Egypt and with presence in the GCC, Quesst Technologies is an early Internet and Tech Startup committed to helping thousands of nationals, residents and travelers in the MENA region, saving them time and effort in seeking reliable and credible knowledge within their communities and localities.

Quesst, the company's flagship platform, is a hyper-local Q&A and knowledge sharing platform that offers the necessary infrastructure for users seeking information to meet, share, engage and interact with one another and with verified subject matter experts.

Who we're looking for
Ideally the successful candidate will have experience in the start-up world and is in a position for a new challenge to take this company to the next level. Someone who is passionate about delivering a scalable and highly performant state-of-the-art cloud-based platforms built with technologies utilizing the JavaScript ecosystem, AI/ML and the latest web technologies to help solve exciting real world problems.

We are looking for an agile and entrepreneurial leader with strong people leadership and technical capability who has a problem-solving and analytical aptitude, excellent communication and presentation skills, is familiar with statistics, has a business acumen, independent, positive can-do attitude, and passion for excellence to the workplace.

Your role and our tech stack
Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.

Your key responsibilities

• Develop, improve and optimize the structure, quality, and extensibility of current software technologies, codebases and databases
• Prototype ideas to quickly access viability and iterate based on feedback from the team
• Build robust, web-based applications interacting with databases, file-systems and APIs
• Write custom code or integrate open source technologies as needed to find solutions to problems
• Design and build effective APIs; Create servers and databases for functionality
• Design client-side and server-side architecture; Design the data model ensuring scalability
• Accurately translate screen designs into functional front-end code; Develop features and with a mobile responsive design
• Write high-quality, extensible, testable and reusable code and libraries; Conduct code reviews and establishment of best practices
• Participate in planning activities; Estimate accurate stores for new features and design product features
• Help define processes and build tools as needed to scale the solution and the team
• Create and lead the product road-map; Proactively breakdown work, manage development sprints, identify risks and explore solutions
• Test software to ensure responsiveness and efficiency; Troubleshoot, debug and upgrade software; Aggressive problem diagnosis and creative problem solving
• Steer the business on timescales, prioritization and costs on competing development requirements
• Drive rigorous, and weekly product releases and lead required integration efforts with partners and/or third-party software services
• Guide the development in design, architecture and platform choices with strong focus on quality, speed, stability and scalability
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse; Work collaboratively in a lean and agile environment; Write technical documentation
• Recommend and implement new technologies, improvement of existing tech and set-up and future-proofing our technology that can help the company optimize efficiency and productivity and lead edge thinking and knowledge of innovative technologies i.e. AI, ML, blockchain, etc..

Your qualifications

• Minimum of BSc in Computer Science/IT/Electronics/Software Engineering or a comparable degree program
• Proven experience of 2-5 years of full-stack development of web applications; 2+ years building front-end interfaces with React.js & Redux workflows and 2+ years building back-end and maintaining server applications on Node.js, PostgreSQL and designing APIs
• Expert in traditional web-dev stack (HTML5, CSS3, JS); Strong in core JavaScript (ES5, ES6, ESNext, TypeORM and Typescript) and JS object model
• Experience with Linux environments and using the shell and command line terminals (preferred)
• Professional coding experience in object-oriented and scripting languages; Extensive experience building client-side web applications using React
• Proficient with:
  • JavaScript Frameworks (ReactJS/NextJS/Redux) and Node.js Frameworks (Express.js)
  • Client-side MVC frameworks such as NodeJS, React JS, NextJS, Redux, and AngularJS; Knowledge of isomorphic React
  • Configuration of various servers to run web application servers, databases, etc.; Web server technologies like Nginx, NodeJS, Apache, etc.
  • Frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and SCSS/LESS
  • Writing and integrating middleware; Experience with Redux Saga and Thunk
  • Architecture, design, queries of Relational databases (PostgreSQL, MySQL and other RDBMS)
  • Modern JS tooling (NPM, Webpack, Babel, ESLint and Prettier)
  • Developer tools, such as Visual Studio Code
  • Code versioning tools and Git version control systems (Github); Containerization systems (Docker)
  • Strong in data structures, XML technologies, JSON parsing
  • Caching frameworks and mechanisms, work-task queues, transactions and messaging queues (Redis, Memcached, RabbitMQ and others)
  • Building real-time applications using Web Sockets (Socket.io)
  • Web and mobile push notifications and cloud message APIs (GCM, APNS, OneSignal, etc.)
  • Setting up cron jobs and schedule task execution
  • Handling Services, RESTful, APIs, third party libraries and APIs (Google APIs, AWS, Zendesk, etc.)

• Experience with API gateway, distributed infrastructure architectures and applications tuning/profiling; Experience working with microservices
• User authentication and authorization between multiple systems, servers, and environments; Understanding of “session management” in a distributed server environment
• Experience with REST API and web service construction, integration and architecture and working with remote data via REST and JSON
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Authentication and Security Technologies
• Familiarity with building secure systems (OWASP secure coding practices or similar)
• Architect and cloud-deploy applications on AWS and other cloud providers
• Deep understanding of Test-Driven Development (TDD)
• Build and manage end-to-end and UI tests; Experience writing tests (unit, integration, functional, etc.), and using testing frameworks
• Build third-party integrations like Slack, Stripe, Google and supporting their workflow
• Provision DevOps tooling with continuous integration; Build modern Front-end build pipelines and tools
• Contribute to API documentation including API description languages like Swagger; Document and diagram functional flows and architectures
• Experience in building rich PWA applications; Experience in responsive design, cross browser compatibility and website performance
• Understanding of how browsers and DOM work; Understanding and experience with asynchronous processing, partial page refresh, DOM traversal and manipulation
• Expert level using Web Analytics tools (Google Analytics and others); Experience with open source software development
• Experience with localization and internationalization of applications (working with multi-site setups, multi-language, i18n, etc.)

Some desired extras and good to have skills

• Knowledge of cyber-security, malware analysis, threat detection and/or sandboxing technology
• Preferably has knowledge of working in big data (Spark, Kafka, Hadoop) and machine learning ecosystems
• Strong background in security and data analytics and on-premise data experience
• Experience and familiarity with:
  • Architecture, design, queries and aggregation of NoSQL databases (MongoDB, Cassandra and others)
  • Elasticsearch and ELK stack
  • Developing integrations for global OTAs
  • OpenAPI
• Knowledge of multiple backend languages and framework

We offer you

• A unique entrepreneurial opportunity to build something from the ground up and scale it up to a major regionally recognizable brand
• A great learning curve in a collaborative environment with no barriers for initiatives
• Leading compensation package including salary free of local taxes, accommodation allowance for local hire or shared accommodation for international hire, free medical care from company physician, free government healthcare membership, transport allowance, paid airfare to the country of origin, paid leave and end of service according to local labor law.

Your professional career growth opportunities
As you help us grow Quesst, we will help you grow and professionally develop. Joining us at this stage, you will have the opportunity to be part of the core team if you prove you have what it takes and will be given the opportunity to:

• Lead and develop a technical strategy for the company, which involves goal setting, discussing options, and analyzing risks with the management team, CEO and board members
• An opportunity to build and manage a business unit from scratch and scale it up to success at a regional level
• Attract and retain top tech talent, mentor and manage the team as it grows
• Develop and manage KPIs for the tech team and create a challenging work environment

Have we caught your attention?
Send us your application including your resume, salary expectations and earliest starting date.

We’re looking forward to your application!

Roles & Responsibilities:

• Design and Build API/Micro services using Spring boot.
• Experience in Spring Reactive programming.
• Exposure to docker and containerization
• Developing enterprise grade highly scalable java-based application
• Writing test cases using Java testing framework like JUnit, Mockito.
• Proficient understanding of code version tools, such as Git, SVN
• Displaying initiative and an ability to lead others, and develop applications team disciplined manner
• Participating in application solutions including assisting with planning and architectural design, development, resolution of technical issues, and application rationalization.
• Utilizing and applying robust analytic thinking with the ability to identify, debug, and resolve technical issues.
• Achieving significant contributions within a small team of developers to lead teams and deliver solutions within an Agile methodology, whilst ensuring quality, timeliness and team-wide adherence to good architectural practice and guidelines.
• Good Experience in Application Software Design and Development, Object Oriented Analysis and Design (OOAD), Software Testing and Debugging.
• Conduct peer code reviews

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.

Website- http://cloudologic.com