
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.

About Provakil
About
Similar jobs

Job Overview:
We are looking for a skilled and motivated Jr. Programmer Analyst with 2 years of hands-on experience in Python development and a strong understanding of software development principles. The ideal candidate should have experience with Odoo ORM, PostgreSQL, and API integration. If you have a passion for writing clean, optimized code and are excited about working in a product-based environment, we would love to meet you.
Key Responsibilities:
Develop, test, and maintain applications using Python (Pandas, NumPy, psycopg2).
Implement multi-threading and multi-processing where required.
Work on Odoo ORM, customizing and optimizing the application architecture.
Integrate third-party APIs and ensure smooth data flow between systems.
Optimize code for performance and scalability.
Collaborate with cross-functional teams using Agile methodologies.
Write efficient SQL queries and manage PostgreSQL databases.
Utilize Git for version control and contribute to CI/CD processes.
Work in a Linux environment for software development and deployment.
Support the team in product development from concept to deployment.
Technical Requirements (Must Have):
Strong proficiency in Python 3, especially:
Pandas, NumPy, Multi-threading, Multi-processing, psycopg2, API Integration
Code optimization techniques.
Experience with Odoo ORM and understanding of its architecture
Experience in FastAPI / Flask.
Proficiency in PostgreSQL and writing complex SQL queries
Familiarity with Git, HTML, CSS, and JavaScript.
Comfortable working on Linux OS.
Experience with Agile software development methodology.
Exposure to product development lifecycle.
Good to Have:
Basic knowledge of Docker.
Advanced proficiency with Linux.
Understanding of stock and crypto markets, especially candlestick patterns.
Perks & Benefits:
Opportunity to work in a fast-growing product environment.
Collaborative and supportive team culture.
Learning and development opportunities.
If you are passionate about technology and want to grow in a dynamic product-based company, we encourage you to apply!
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.
As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.
Learn more at www.shipthis.co
JOB DESCRIPTION
What you’ll be doing:
- Lead the design, development, and maintenance of the frontend of Shipthis's suite of SaaS products
- Drive the implementation of new technologies and architect frontend solutions to ensure scalability and maintainability.
- Work closely with backend developers to ensure seamless integration of APIs and data between the front and back end.
- Define and enforce coding standards, guidelines, and best practices for the team, ensuring high code quality and performance.
- Actively participate in planning and strategy discussions, contributing to technical decisions that influence the product roadmap.
- Troubleshoot and resolve high-priority technical issues, ensuring the stability and performance of the system in production environments.
- Collaborate with UI/UX designers and product managers to shape the user experience, ensuring that complex data workflows are intuitive and accessible.
- Mentor and guide junior developers within the team, providing code reviews and feedback to ensure quality and best practices are followed.
- Stay current with industry trends and developments, recommending tools, libraries, and processes to improve the frontend development workflow.
Desired qualifications include:
- 2+ years of experience in frontend development with a solid track record of delivering successful web applications.
- Experience leading frontend teams or working as a senior developer in a collaborative environment.
- Proficiency in modern JavaScript frameworks (preferably Angular 12+), along with a strong understanding of TypeScript, HTML, and CSS.
- Proven ability to architect scalable frontend solutions for large, complex web applications.
- Experience with performance optimization techniques, code-splitting, lazy loading, and browser rendering behavior.
- Familiarity with frontend testing frameworks and methodologies (e.g., Jest, Jasmine, or Cypress).
- Strong problem-solving skills, and the ability to work effectively across teams and with stakeholders at all levels.
- Solid understanding of web development principles, including responsive design, cross-browser compatibility, and accessibility standards.
- Knowledge of backend / ionic apps for android/iOS
- A strong portfolio of previous frontend work that demonstrates technical depth and design skills.
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply.
We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS:
- Job Role: Frontend Engineer
- Location: Bangalore
- Job type: Full-time, permanent
- Experience (2-3) years
- Industry Type: Software Product
- Functional Area: Software Development
Hiring Alert Sales Executive
Company JNJ Technologies Services
Location Remote
About Us
JNJ Technologies Services is a dynamic and rapidly growing technology solutions provider specializing in Auto Services plans across India We pride ourselves on delivering innovative and tailored solutions to meet the unique needs of our clients ranging from small businesses to large enterprises
Job Description
As a Sales Executive at JNJ Technologies Services you will play a crucial role in driving our companys growth and success through proactive sales strategies and exceptional customer relationship management You will be responsible for identifying new business opportunities cultivating relationships with prospects and negotiating contracts to achieve sales targets Your ability to understand client needs and effectively communicate the value of our solutions will be key to your success in this role
Responsibilities
Identify and develop new business opportunities through networking cold calling and other lead generation strategies
Build and maintain strong longlasting customer relationships with key decisionmakers and influencers
Understand client needs and requirements and effectively communicate how our solutions can meet those needs
Collaborate with the technical team to propose solutions that align with client objectives and requirements
Prepare and present proposals quotes and contracts to prospective clients
Negotiate terms and close sales to achieve quarterly and annual revenue targets
Track and report sales activities and outcomes using our CRM system
Stay uptodate with industry trends competitive landscape and market conditions
Requirements
Proven experience as a Sales Executive or in a relevant role preferably in sales
Demonstrated ability to achieve sales targets and drive revenue growth
Strong communication negotiation and interpersonal skills
Excellent organizational skills and attention to detail
Selfmotivated and able to work independently as well as part of a team
Bachelors degree in Business Administration Marketing or a related field preferred
Proficiency in CRM software and Microsoft Office Suite
Benefits
Competitive salary and commission structure
Comprehensive health benefits package
Opportunities for professional growth and development
Dynamic and collaborative work environment
Application Process
Please submit your resume and cover letter outlining your qualifications and why you are interested in joining JNJ Technologies Services We look forward to hearing from you
Contact
Yamuna V

Good to have Winform experience
Looking for Immediate joiners.
The HR Manager is responsible for overseeing all aspects of the human resources function within the organization, including recruitment and selection, employee relations, performance management, compensation and benefits, training and development, and compliance with labor laws and regulations. The HR Manager will serve as a strategic partner to senior leadership, providing guidance and recommendations to support the achievement of the organization's goals and objectives.
Key Responsibilities:
Recruitment and Selection
Develop and implement recruitment strategies to attract and retain top talent
Manage the full recruitment cycle, including job postings, resume screening, interviewing, and selection
Ensure compliance with all equal employment opportunity laws and regulations
Maintain up-to-date knowledge of labor market trends and best practices in recruitment and selection
Employee Relations
Provide guidance and support to managers and employees on employee relations matters
Conduct investigations into complaints and grievances and make recommendations for resolution
Develop and implement policies and procedures related to employee relations
Ensure compliance with all employment laws and regulations
Performance Management
Develop and implement performance management systems and processes
Provide guidance and support to managers and employees on performance management matters
Monitor and evaluate the effectiveness of the performance management system
Ensure compliance with all employment laws and regulations
Compensation and Benefits
Develop and implement compensation and benefits programs
Conduct market research to ensure competitive compensation and benefits
Provide guidance and support to managers and employees on compensation and benefits matters
Ensure compliance with all employment laws and regulations
Training and Development
Develop and implement training and development programs to support employee growth and development
Conduct training needs assessments and identify areas for improvement
Provide guidance and support to managers and employees on training and development matters
Ensure compliance with all employment laws and regulations
Compliance
Ensure compliance with all labor laws and regulations
Develop and implement policies and procedures to ensure compliance
Monitor and evaluate compliance with policies and procedures
Conduct regular audits to ensure compliance with all employment laws and regulations
Qualifications:
Bachelor's degree in Human Resources or related field
Minimum of 5 years of experience in human resources management
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Knowledge of labor laws and regulations
Proficiency in Microsoft Office Suite
Working Conditions:
The HR Manager will work in an office environment and may be required to work occasional evenings or weekends. Travel may be required to attend training seminars or to visit other company locations.
About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow.
Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.
What you will be doing:
- SATISFIC is a product-based company; hence will be required to work on product development and support.
- Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
- SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
- Coding computer programs.
- Integrate user-facing elements developed by front-end developers with server-side logic.
- Writing reusable, testable, and efficient code and libraries for future use.
- Implementation of security and data protection.
- Timely completion of daily assigned projects as per requirements
- Complete adherence to all metrics and parameters associated with each project through completion of project.
- Effective Time management.
- Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
- Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
- Develop module specification documents for internal purpose.
- Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
- Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.
About your experience:
- Total work experience of more than 5 years and minimum 3+ years in development
- Has led a team of developers and coders on Node js
- 3-4 years of proven experience in Node.Js and frameworks available for it.
- Strong proficiency with JavaScript/TypeScript.
- Troubleshoot and debug applications.
- Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes.
- Strong interpersonal and communication skills
- Strong analytical abilities
- Project and time management skills
- Quick learner with a positive attitude
Qualifications:
- Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred
Reports to: Lead- Software Engineering

Software Developer - React Native Developer
Job Description
A major part of our work at Cobold Digital LLP is getting businesses online. We provide efficient solutions to our clients in the fields of Website Design & Development & Website Maintenance. If you wish to work with a wide array of clients that depend on you to represent them online, our Website Development team is the right place for you.
We are looking for an experienced top-notch React Native Developer to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.
Responsibilities
- Work as part of a small team to build React Native Applications for our clients.
- Architect, Build and maintain excellent React Native applications with clean codes.
- Implement pixel-perfect UI’s that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party APIs.
- Write unit and integration tests.
- Release applications to IOS and Android platforms.
- Work with Native modules when required.
- Assist with building estimates.
- Attend daily standups
- Interact clients via google meet, Zoom, and Emails.
- Work with Modern tools like Jira, Bitbucket, Google Docs, etc.
Requirements
- 2+ years of Profession experience working with React Native.
- 3+ years of experience as Software Developer
- Experience with Swift,Objective C and Java is a plus but not required
- Must have experience on a large complex system
- Ability to take ownership of your work.
- Ability to manage multiple projects
- Undertaking of React Native best practices.Experience with JavaScript
- Experience with REACT
- Experience with HTML / CSS
- Experience with REST API's
- Git knowledge is a plusTeam player
- Good time-management skills
- Great interpersonal and communication skills
Enterprise sales manager will be selling SaaS products in international geographies such as
UK, SEA, US, UAE & rest of the world. The primary responsibility would be end to end sales
cycle, from lead generation to closure.
We are currently looking for the next rockstar sales person for our enterprise team.Responsibilities:
Responsible for the entire sales cycle, from prospecting to closure.
Run a smooth process for lead generation, from initial outreach via Linkedin, email and
phone, to qualification and creation of opportunities
Deliver sales pitch and conduct meetings & demos with enterprise companies
Maintain a healthy customer pipeline of Enterprises and Fast Growing Companies to
ensure over-achievement
Build strong networks & relationships
Drive business through participation in events
Maintain data & communications in CRMRequirements
Should have minimum 4+ years of B2B Enterprise Sales experience, preferably selling to
C-level decision makers
Engineering graduate. MBA is a plus
A great communicator (English-oral & written), presenter and influencer
Demonstration of intellect, drive, executive presence, sales acumen
Entrepreneurial, independent, self-motivated and ability to grow and thrive in a
dynamic startup environment
Willing to work in different time zones
Someone who likes to win - You’re hungry for sales
A superfast learner, a great researcher & person who gets things done


Responsibilities
Design Develop and maintain web functionalities
Work with Tech Lead to propose a technical solution
Liaise with designer to implement the UI/UX elements for web and mobile interfaces
Troubleshoot production problems and provide user support.
Design and conduct tests:
- Integrate multiple systems from different vendors with seamless data flow
- Investigate new technologies and continue to update your technical skills
- Write well-structured and testable code following the set guidelines
Requirements
Degree in IT or equivalent
More than 3 years of web-based application development experience in PHP.
Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.
Languages
PHP, JavaScript, HTML, CSS, Python.
Databases: MySql
Operating Systems: Ubuntu, Windows and Macintosh.
Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.
Mandatory:
Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins
Strong knowledge in planning for testing strategy, test suites and test cases.
Proficient understanding of code versioning tools (e.g. Git)
Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing
More than 3 years of web service (REST, SOAP) and API development and management
Strong Knowledge of security standards and techniques for web applications
Strong technical knowledge in software development methodologies, design patterns and implementation
Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution
Preferred
Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)
Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools
Advantage
Experience with other server-side stacks (Node.js, Python, Java etc.) a plus
Experience developing native or hybrid mobile applications for IOS and/or Android a plus
Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift

