Cutshort logo
Provakil logo
Customer Support Executive (Chat / Call)
Customer Support Executive (Chat / Call)
Provakil's logo

Customer Support Executive (Chat / Call)

Sanyukta Shekatkar's profile picture
Posted by Sanyukta Shekatkar
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Pune
Skills
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Provakil

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Provakil is a leading software platform for today's legal teams. It helps teams to improve their work output – by bringing more speed, visibility, efficiency, and structure, to their litigation, contracting, credit recovery and legal collections processes. Provakil's comprehensive and highly configurable AI-powered solutions seamlessly integrate with existing business processes, eliminate time-consuming, manual tasks, and give time back to legal teams to focus on higher-value strategic tasks. Over 250 enterprises and law firms have transformed their litigation, contracts, notices, and collections workflows with Provakil, helping them scale and remain agile in today's highly competitive market.
Read more

Company social profiles

linkedin

Similar jobs

An American digital consulting company
An American digital consulting company
Agency job
via Jobdost by Sathish Kumar
Noida, Gurugram, Bengaluru (Bangalore)
1 - 6 yrs
₹1L - ₹13L / yr
skill iconJava
skill iconAmazon Web Services (AWS)
OWASP
CI/CD
skill iconNodeJS (Node.js)
+6 more

Your Impact:

•                 Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

•                 Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

•                 Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

•                 Guides the performance tuning and scalability of the ecommerce solution

•                 Diagnose and solve technical problems during implementation and support phases

 

Your Skills & Experience:

•                 4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

•                 If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•                 Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•                 Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•                 Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•                 Collaborate with architect to define implementation processes and quality gates and standards

•                 Identifies risks and issues, and help monitor them

•                 Guides the development of reference and resource materials

•                 Mentors developers in improving their platform knowledge and development skills

•                 Communicate technical design to the developers and help/guide them in the implementation

•                 Participates in Agile sprints

 

 

Set Yourself Apart With:

•                 eCommerce platform certification

•                 Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience

•                 Git Development workflow – Proficient

•                 Visual Studio Code IDE or Eclipse IDE - Proficient

•                 Knowledge on Agile methodology and desired tools like Jira, confluence etc.

•                 Scripting/development experience with Node.js, Mocha/Chai

•                 Experience working in any Salesforce cloud environment like SFMC, SFSC etc.

•                 Excellent written, verbal communication and articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Ability to provide necessary coaching to bring team members up to speed on the technology

•                 Ability to prioritize and manage multiple tasks

•                 Excellent and innovative approach to problem solving and finding solutions

•                 Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Read more
HashRoot Technologies
Remote only
5 - 12 yrs
₹15L - ₹26L / yr
skill iconJava
skill iconAngular (2+)
skill iconAmazon Web Services (AWS)
06692
Microservices

Job Description

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

Read more
Ftechiz Solutions
at Ftechiz Solutions
1 recruiter
Rashmi Chand
Posted by Rashmi Chand
Dehradun
2 - 4 yrs
₹1L - ₹4L / yr
skill iconJavascript
skill iconReact.js
skill iconAngularJS (1.x)

We are hiring a Frontend Developer for Dehradun Location.

 

Exp- 1.5-4 years

 

Requirements:

  • Work experience on AngularJs, Javascript & React Js.
  • Good working knowledge of Frontend Development. 
  • Good Communication Skills. 
  • Problem-solving skills.
  • Good working knowledge of Fronted Development Skills. 
  • Understanding of cloud computing platforms will be an added advantage.
Read more
Chronic Diseases Management Startup
Chronic Diseases Management Startup
Agency job
via Unnati by Sarika Tamhane
Delhi, Gurugram, Noida, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹3L - ₹5L / yr
Inside Sales
Sales
Business Development
Lead Generation
Join one of the most advanced healthcare startups, which is led by professionals and startup experts from various sectors.
 
Our client is a very innovative digital healthcare start-up, who specialises in chronic healthcare with proven improvements in patient parameters through coaching coupled with patient data based interventions.Their core focus is to use smart technology to create sustainability, traceability and improvement in the healthcare sector. They have brought valuable information relating to the healthcare sector at your fingertips, so that you as a customer, can make an informed decision.
 
The company has been founded by a group of highly experienced professionals from IIT, IIM and ISB with a background in strategy,consulting and healthcare technology. The members come with extensive experience working with start-ups in India.
 
As an Inside Sales & Customer Services Manager, you will be driving the customer acquisition process forward primarily through B2C route, deepening the relationship with B2B2C channel and strengthen the relationship with existing customers.

What you will do:

  • Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
  • Managing relationship with onboarded customers and taking feedback and resolving customer queries
  • Receiving in-bound calls from the customer and helping them to understand Oxyjon’s plans and offerings
  • Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
  • Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

 

Desired Candidate Profile

What you must have:

  • A decent understanding of the sales and customer acquisition processes
  • Good social skills with ability to understand customer needs and develop relationships with people
  • Past experience in successfully closing sales deals remotely is a must
  • Must be open to move around in NCR and meet doctors
  • Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
  • Fluency in English and Hindi is a must
  • Must at least be a graduate in any stream from a reputed university
  • Person must be proficient in using internet and tools such as Microsoft word and Microsoft Excel    
Read more
Quovantis Technology
at Quovantis Technology
6 recruiters
kamal wadhwa
Posted by kamal wadhwa
Remote only
6 - 12 yrs
₹15L - ₹25L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJava
skill iconPython
skill iconJavascript

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

We have:

    • Culture to promote learning and growth by relentless focus on innovation.
    • A team of aces to work with
    • Streamlined engineering processes woven around Agile methodology with the help of tools
    • Design led engineering focus
    • Opportunity to work on B2B and B2C products in various domains like healthcare & education
  • Opportunity to work on cutting edge technologies 

You have:


  • Proficiency in Angular 4+, Typescript, JavaScript, JQuery, HTML/CSS
  • Thorough understanding of OOJS & commonly used design principles and design patterns
  • Working knowledge of State management using NgRxState management & custom npm packages
  • Hands on ES6 features to reduce code and keep code clean
  • Working knowledge of RxJS
  • Working experience in writing automated unit tests using Jasmine, Mocha or any other similar framework.
  • Experience of integrating RESTful Web APIs in Web Application.
  • Written efficient and production ready code
  • Working experience building high performance and scalable applications
  • Ability to troubleshoot and debug application for functional and common problems
  • At least 6 years of experience in software development 
  • Knowledge of databases - NoSQL or RDBMS. 
  • Experience working with version control like Git / Bitbucket
  • Experience working in Agile Scrum Methodology
  • Excellent written and verbal communication skills 


You might also have:

  • Experience working on Web APIs
  • Working knowledge of modern programming/scripting languages and runtime environments including node.js, Python/Ruby/Java, and experience in mid-tier web services development.
  • Experience building proof of concepts, architecting new systems, and improving existing systems to solve business problems and support scaling
  • Exposure to various tools that help in maintaining code quality like SonarQube
  • Exposure with Atlassian JIRA application lifecycle management tool
  • Exposure to Cloud Platforms like Azure or AWS or GCP
Read more
TESSERACT ESPORTS
at TESSERACT ESPORTS
3 recruiters
Tesseract HR
Posted by Tesseract HR
Hyderabad
3 - 10 yrs
Best in industry
Graphic Designing
Graphic Designer
Adobe Photoshop
skill iconAdobe Illustrator
Adobe Indesign
+8 more

SENIOR GRAPHIC DESIGNER

Tesseract Esports is looking for an experienced Graphic Design to lead a group of designers in delivering consistent, innovative and exciting graphic presentations.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

 

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

You are good at (Technical skills)

- Adobe Illustrator, Photoshop, Indesign, Aftereffects & Other design tools.

- Strong sense of typography, colour theory, lay-outing and animation.

- Logo development, creating a design system for the brand/project, Iconography, image manipulation, mockup creation, graphic and motion graphic media.

- Plan and conceptualise by studying information and materials.
- Understand the design brief and an ability to communicate well.
- Knowledge of print and digital media.
- Creating visual ideas for the storyboard.

- Illustration skills.

You will be responsible for (not limited to)

- Create and design various materials for print and digital mediums.
- Participate in conceptualising sessions and put forward holistic ideas.
- Coordinate with other graphic designers and deliver consistent visuals.
- Manage and adhere to timelines.

- Collaborate with other team members to ensure all requirements are met with designs.
- Handle multiple projects at a time.
- Highly collaborative and can work well in a fast-paced team environment.

 

Your experience

5+ years in the related field.

Your academic qualifications

- We prefer an inspired mind over an academic qualification.

What we will be excited to see in you (Technical & Non-technical skills)

- 3D software’s such as cinema 4d, blender, 3DS Max.
- Experience working in esports/ gaming industry
- Video editing software: Premier pro, Da-Vinci resolve.
- Ability to lead and build a design team.
- Self-learning.

 

Read more
Decibel Consulting
at Decibel Consulting
1 recruiter
Pranav Goswami
Posted by Pranav Goswami
Surat
1 - 3 yrs
₹2L - ₹3L / yr
Human Resources (HR)
MS-Office
Recruitment
Initiate and lead human resource programs and projects
Conduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause
Provide advice and recommendations to HR personnel for resolution of daily issues
Formulate strategic and practical plans to address human resource matters
Assist in recruiting, training and management of personnel
Devise plans and techniques to drive change and culture management
Assist in the development and integration of policies
Select and implement suitable HR technology
Help establish control systems for compliance with business methods and HR practices
Review systems and processes and make modifications to address issues
Refurbish knowledge of advancements in the field and present new ideas
Read more
Lodestone Pvt. Ltd.
at Lodestone Pvt. Ltd.
4 recruiters
Priti Adhiya
Posted by Priti Adhiya
Ahmedabad
0 - 1 yrs
₹2.5L - ₹3.5L / yr
Test Automation (QA)
Selenium
JMeter
cypress
Software Testing (QA)

Lodestone Software (Ahmedabad) is a testing focused company (with a team of 800+employees) and we are looking for people with a strong drive to build a career in QA Automation.


Hiring Location: Only From Gujarat


This position requires:

  • Interview for software concepts, Programming skills (practical, hands-on) and overall attitude and approach towards problem solving.
  • Good object oriented programming concepts and practical knowledge.
  • Mobile application knowledge (Android, iOS) along with ADB/XCode is essential.
  • Working knowledge of Databases along with the ability to write efficient queries.
  • Overall attitude and approach towards building a career in QA Automation.
  • Cypress or Jest/Puppeteer or Protractor or a similar JavaScript-based e2e/UI automation framework knowledge/experience is a Plus.

If you are interested - please respond with the below details so that we can schedule an interview accordingly.

1. Current CTC / Expected CTC
2. If the selected - time period required to join.
3. Preferred interview Date / Time.

 

Education:

B.Tech/B.E. in Electronics/Telecommunication, Computers, BCA in Computers, B.Sc in Computers, Electronics

Read more
Zupee
at Zupee
8 recruiters
Vidhi Dutta
Posted by Vidhi Dutta
NCR (Delhi | Gurgaon | Noida)
3 - 6 yrs
₹5L - ₹9L / yr
Wordpress
Wordpress Developer
Content Management System (CMS)
skill iconHTML/CSS
skill iconJavascript
+2 more

We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

Responsibilities

  • Designing and implementing new features and functionality
  • Establishing and guiding the website’s architecture
  • Ensuring high-performance and availability, and managing all technical aspects of the CMS
  • Helping formulate an effective, responsive design and turning it into a working theme and plugin.

Skills and Qualifications

  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
  • Experience building user interfaces for websites and/or web applications
  • Experience designing and developing responsive design websites
  • Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
  • Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
  • Ability to convert comprehensive layout and wireframes into working HTML pages
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
  • Strong understanding of PHP back-end development
  • Basic onpage SEO skills
Read more
Zeta Suite
at Zeta Suite
4 recruiters
Naveen Kumar D G
Posted by Naveen Kumar D G
Bengaluru (Bangalore)
4 - 6 yrs
₹25L - ₹45L / yr
skill iconJavascript
skill iconVue.js
skill iconHTML/CSS
RESTful APIs
• Designing and building a first of its kind web ecosystem that drives the business, engages and inspires
our community of consumers and enthusiasts, and meets the functional needs of our customers and
partners.
• Rapidly building prototype web user interfaces.
• Driving improvements in usability and interactivity of Zeta's web properties.
• Implementation of a pixel-perfect UI/UX with a focus on driving customer engagement and creating
beautiful and unobtrusive user flows.
• Collaborate across engineering, marketing, product management, customer support and design groups
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos