Cutshort logo
Provakil logo
Customer Support Executive (Chat / Call)
Customer Support Executive (Chat / Call)
Provakil's logo

Customer Support Executive (Chat / Call)

Sanyukta Shekatkar's profile picture
Posted by Sanyukta Shekatkar
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Pune
Skills
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Provakil

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Provakil is a leading software platform for today's legal teams. It helps teams to improve their work output – by bringing more speed, visibility, efficiency, and structure, to their litigation, contracting, credit recovery and legal collections processes. Provakil's comprehensive and highly configurable AI-powered solutions seamlessly integrate with existing business processes, eliminate time-consuming, manual tasks, and give time back to legal teams to focus on higher-value strategic tasks. Over 250 enterprises and law firms have transformed their litigation, contracts, notices, and collections workflows with Provakil, helping them scale and remain agile in today's highly competitive market.
Read more

Company social profiles

linkedin

Similar jobs

Kochi (Cochin)
0 - 2 yrs
₹2L - ₹2.5L / yr
Fashion Styling
Retail Sales
Apparel Retail Sales
Counter Sales

We are looking for a stylish, customer-focused Fashion Consultant to join our retail team. The ideal candidate will have a strong sense of fashion, excellent interpersonal skills, and the ability to drive sales by providing a personalized shopping experience.

🔹 Key Responsibilities:

  • Assist customers in selecting apparel based on their style, preferences, and body type
  • Provide styling advice and product recommendations
  • Maintain visual merchandising standards on the shop floor
  • Achieve individual and store sales targets
  • Manage stock replenishment and assist in inventory checks
  • Build long-term customer relationships through excellent service

🔹 Requirements:

  • 1–2 years of retail sales experience (fashion/apparel preferred)
  • Strong fashion sense and product knowledge
  • Excellent communication and customer service skills
  • Well-groomed with a professional appearance
Read more
Deqode
at Deqode
1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Bengaluru (Bangalore)
3.5 - 9 yrs
₹3L - ₹15L / yr
skill iconJava
skill iconKotlin
Spring
skill iconSpring Boot
Microservices
+1 more

Job Description:

We’re looking for a Software Engineer who’s passionate about building scalable, high-performance applications using Java and Kotlin on AWS. You’ll collaborate closely with cross-functional teams — including DevOps, QA, and Product — to design, develop, and deliver robust software solutions.

Our culture values collaboration, ownership, and continuous learning. We embrace modern technologies to solve real-world problems and continuously evolve our platform to meet changing business needs.

Key Responsibilities

  • Develop and enhance features to collect, process, and deliver user-generated content.
  • Collaborate with engineers, product managers, and designers to build end-to-end solutions.
  • Write clean, maintainable, and efficient code following best practices.
  • Participate in design discussions, code reviews, and technical brainstorming sessions.
  • Identify and fix performance bottlenecks and technical issues.
  • Contribute to CI/CD pipelines, infrastructure automation, and developer tooling initiatives.
  • Maintain and improve application reliability, scalability, and security.

Required Skills & Experience

  • 4+ years of full-stack development experience using Java/Kotlin and AWS.
  • Hands-on experience in API development for front-end applications.
  • Strong understanding of relational databases (PostgreSQL, MySQL) and handling large datasets.
  • Experience working with CI/CD tools (CircleCI, GitHub Actions, Drone).
  • Experience with Infrastructure as Code using Terraform.
  • Exposure to event-driven architectures (SQS, SNS, Kafka, Kinesis, Pub/Sub) and idempotent patterns.

Nice-to-Have Skills

  • Familiarity with automated database migration tools (Liquibase, Flyway).
  • Experience with cloud storage (AWS S3, GCP Cloud Storage, Azure Blob) or document data stores (DynamoDB, MongoDB).
  • Experience containerizing applications using Docker and deploying to ECS or Kubernetes.
  • Proficiency with Git and collaborative development workflows.


Read more
whitetableai
Tushar Dhakad
Posted by Tushar Dhakad
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹30L / yr
skill iconPython
skill iconGit
skill iconDjango
skill iconFlask
CI/CD

Backend Developer


About the Role:

We’re looking for a skilled Backend Developer (2–6 years of experience) who can design and build scalable backend systems, ensure high-performance APIs, and contribute to the technology powering a fast-growing jewelry platform. You’ll work closely with product and frontend teams to deliver robust, scalable, and reliable solutions.

Key Responsibilities:

  • Design, build, and maintain scalable backend services and APIs.
  • Write clean, secure, and well-documented backend code.
  • Work with relational databases, ensuring optimized queries and data integrity.
  • Collaborate with frontend engineers and product managers to deliver end-to-end features.
  • Debug, troubleshoot, and optimize backend systems for performance and reliability.
  • Contribute to architectural discussions and technology choices as the platform scales.

Requirements:

  • 3–5 years of professional experience as a Backend Developer.
  • Strong proficiency in Python with frameworks like Django, FastAPI, or Flask.
  • Solid understanding of relational databases, schema design, and query optimization.
  • Experience building and consuming REST or GraphQL APIs.
  • Knowledge of version control (Git).
  • Familiarity with Docker.
  • Understanding of microservices architecture (good to have).
  • Knowledge of CI/CD pipelines (good to have).
  • Strong problem-solving, debugging, and optimization skills.
  • Experience working in e-commerce or marketplace environments.

What’s in It for You:

  • High ownership role in a fast-paced environment.
  • Opportunity to work closely with the founding team and passionate professionals.
  • Competitive salary with fast career growth and appraisals.
  • Dynamic, collaborative, and politics-free work culture.
  • Health insurance coverage.

Additional Details:

  • Early-stage startup environment where meaningful achievements require dedication and passion.
  • 6-day work week.
  • Location: HSR Layout, Bangalore.


Read more
ERP Saas based company
ERP Saas based company
Agency job
via Hunt & Badge Consulting Pvt Ltd by Chandramohan Subramanian
Chennai, Bengaluru (Bangalore), Mumbai
1 - 2.5 yrs
₹1L - ₹3L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
android native

Experience: 1 – 2.5 years

 

Job Location: Chennai, Bangalore & Mumbai

 

Roles & Responsibilities:

 

  • Proven working experience in Android Native development 

 

  • Excellent coding skills in Java or Kotlin or both. 

 

  • Should have knowledge in SQL and SQLite Database.

 

  • Strong knowledge in User Interface designing using latest frameworks.

 

  • Strong knowledge of Android UI design principles, patterns, and best practices.

 

  • Improving Application performance.

 

  • Enterprise application development experience

 

  • Ability to understand business requirements and translate them into technical requirements.

 

  • Experience with third-party libraries and APIs 

 

  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

 

  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency 

 

 

Educational Requirements:

 

BE/B. Tech, BBA, MBA

 

General Knowledge, Skills & Abilities:

 

  • Ability to work in a fast-paced environment, on multiple projects concurrently.

 

  • Track record of timelines, milestones and deliverable.

 

  • Ability to interact effectively with executive level clients.

 

  • Excellent oral/written communication skills. Effective analytical, problem-solving. interpersonal and time management skills. 

 

  • Ability to mitigate pressure and risk.
Read more
DFCS Technologies
DFCS Technologies
Agency job
via dfcs Technologies by SheikDawood Ali
Remote, Chennai, Anywhere India
1 - 5 yrs
₹8L - ₹12L / yr
Software Testing (QA)
ETL QA
Test Automation (QA)
Datawarehousing
SQL
1+ year of experience in Database Testing, ETL Testing, BI Testing, SQL
• Key Skillset: -
• Advanced SQL Skills and good Communication Skills are mandatory.
• Develop and execute detailed Data warehouse related functional, integration and regression test cases, and documentation
• Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled.
• Develop and Design Datawarehouse testcases, scenarios, and scripts to ensure quality Data warehouse /BI applications.
• Report the status of test planning, defects and execution activities, including regular status updates to the project team.
• Hands on Experience on any SQL Too
Read more
Signio GlobalTech
Sneha Kurri
Posted by Sneha Kurri
Hyderabad
3 - 7 yrs
₹7L - ₹20L / yr
AUTOSAR
Embedded Systems
Automotive
Diagnostics
CAN
+2 more
1) Strong Programming Experience in Embedded and Embedded C.

2) Experience in protocols like UDS and CAN.

3) Experience in AUTOSAR(COM, DCM and MCAL).

4) Experience in CANoe and CAN analyzer tools.

5) Experience in Compiler and Debugging.

6) Experience in using Configuration Management.

7) Knowledge and experience in Rational Rhapsody would be advantageous.

Additional Skills:

1) Good analytical & communication skills.

2) Willingness to take up responsibility & ownership.

3) Self-learning & Self-motivated with a good learning curve.

4) Adaptive & Flexible to challenging situations.
Read more
work hours
at work hours
1 recruiter
Bhanu P
Posted by Bhanu P
Hyderabad
1 - 2 yrs
₹3L - ₹4L / yr
Communication Skills
Social media management

Technical Skills: Good at analytics, Content Creation Strategies, Good at maintaining reports.


About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 


Job Description:  We are currently seeking a Social Media Expert with an extensive understanding of creating new content ideas, monitoring competitor tactics, and Creating New Strategies for social media that will work. You need to have the ability to train others.


Roles and Responsibilities:


  •  One should be Excellent at analyzing the competitors 
  •  Must have an innovative mind and should be responsible for creating Content 
  •  Excellent knowledge in understanding the Analytics
  •  He must Be good at creating New Strategies 

mandatory Skills:


  • Excellent communication skills
  •  Work Report Submissions
  •  Team Player
  •  Able to Handle Multitasking 
  •  Should be Good at Training (Very Very Important) 
  •  Good at Planning Strategies.
Read more
Comprehensive Ayurvedic Platform
Comprehensive Ayurvedic Platform
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹5L - ₹8L / yr
design
Adobe Premiere Pro
Adobe Creative Suite
Animation
Digital Marketing
+3 more
Here is a great opportunity with one of the largest Ayurvedic sites in the USA, Australia, Canada and Europe where Venture Capitalists and other investors have invested > INR 44 crores in the firm!
 
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
 
As a Creative Designer, you will report to the Brand Manager and required to work directly with the Platform Manager or the Head of Content and Brand Development.
 
What you will do:
  • Creating beautiful art and yet make ads and other creative collaterals that have high CTR / sharability/ virality
  • Creating Sales Pages, images for multiple purposes, animations, GIFS, Infographics, packaging, branding creatives etc.
  • Becoming a critical part of a very unique and different movement, building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe
  • Working for an international market and thereby, staying ahead of the global curve of trends
  • Using the creative arts and a productively imaginative mind in context of health, beauty and wellness!

 

 

What you need to have:

  • Any Graduation
  • Complete command over all the design software such as Adobe Suite, Coreldraw and more will be a must
  • Ability to work on Adobe Premier Pro will be an added advantage
  • Creative artists, digital painters, illustration specialists, painters etc. are more than welcome!

 

Read more
Flytbase
at Flytbase
3 recruiters
Sakshi Rahate
Posted by Sakshi Rahate
Pune
1 - 4 yrs
₹4L - ₹10L / yr
skill iconNodeJS (Node.js)
Angular
skill iconReact.js
Ionic
skill iconJavascript
+4 more

If you are an analytical problem solver with a strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Web Developer to join our award-winning, talented team, building the next generation automated drone applications for our global customers.

As a front-end developer, you will implement a complete user interface in the form of a web app. A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an outstanding team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Responsibilities

  • Work as part of a team developing applications and services using Agile development methods
  • Contribute to team and organizational improvements in process and infrastructure
  • Effectively use tools and ingenuity to identify and fix defects before they become a problem
  • Creating self-contained, reusable, and testable modules and components
  • Learn about the domain and competitors to propose new drone apps as well as improvement for existing apps
  • Collaborate on projects with a closely knit team

As a Front End Developer

  • Delivering a complete front end application
  • Ensuring high performance on mobile and desktop
  • Writing tested and documented TypeScript/JavaScript, HTML and CSS
  • Coordinating the workflow between the graphic designer, the backend developers, and yourself
  • Cooperating with the back-end developer in the process of building the RESTful APIs
  • Make design and technical decisions for Angular projects.
  • Communicating with external web services
  • Develop and maintain web apps using our FlytAPIs

As a Back End Developer

  • Integration of user-facing elements developed by front-end developers with server side logic
  • Design and implementation of low-latency, high-availability, and high-performance applications
  • Implementation of security and data protection
  • Writing reusable, testable, and efficient code

Skills/Experience

  • 1-4 yr experience as an Angular 2+ or React or Ionic Developer.
  • Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing cross-browser compatible code.
  • Knowledge of NodeJS frameworks such as ExpressJS etc.
  • Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
  • Good understanding of HTML Dom manipulation Techniques
  • User authentication and authorization between multiple systems, servers, and environments
  • Understanding of fundamental design principles behind a scalable application
  • Proficiency working with source control (git) / versioning systems, continuous integration in an agile development setup
  • Strong analytical skills and problem solving aptitude
  • Attention to details
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

Good to Have

  • Understanding of how to deploy Mean stack applications in AWS/Azure deployment environment, considering security, reliability, etc.
  • Knowledge of other python-based server side frameworks such as Flask or Django.
Read more
Accedo
at Accedo
4 recruiters
Aditya Puthran
Posted by Aditya Puthran
NCR (Delhi | Gurgaon | Noida)
5 - 9 yrs
₹12L - ₹20L / yr
Web Development
backend
middleware
Accedo is looking for talented Web Backend Developers to join its team in Delhi. At Accedo you will be part of a diverse and multi-disciplined development team, gaining exposure to cutting edge technologies and the opportunity to work with some of the largest global media brands in the industry. Working in a highly collaborative environment, you will help transform requirements and designs into high performing feature rich applications on a wide variety of web based platforms and devices. Objective of the role: Primarily software development of applications using web technologies. You will work on applications for world famous brands from the idea stage through to market launch. Your role may also include customer discussions, requirements analysis and testing support. Main tasks: - Development of applications using Node.js. - Configuring and tuning server components - Communication with customer technical contacts regarding development projects globally. - Work closely with regional teams across global Accedo offices - Liaising with Accedo’s partners to set up and manage IPTV / Connected TV systems. - Research and study new TV platforms as they come to market, including reviewing documentation, and making recommendations for new applications and adapting existing applications - Other projects may be assigned at times, depending on the requirements of the business. Professional Requirements - Degree in Computer Science, Software Engineering, IT or related discipline - 6+ years professional experience developing web based solutions and services - Extensive hands-on development experience using Node.js, Java, MongoDB, mySQL, ElasticSearch. - Good working knowledge of Node.JS Frameworks highly desirable & essential. - Good to have experience in Java as backend technology. - Strong understanding of RESTful API design. - Experience in developing REST Web Services / APIs (REST / SOAP / JSON / XML). - Leveraging AWS SDKs to interact with AWS services from your application is also desirable. - Proficiency in designing, developing, and deploying cloud-based solutions using AWS is beneficial. - Exposure to Agile, Continuous Integration, Test Driven Development is a plus - Self-motivated and Customer focused, with good English communication skills.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos