Head of Sales

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

Responsibilities:

• Motivated, self-driven individual who is looking to work in a lean and dynamic team.
• Identify and reach out to new business prospects/leads based on predefined criteria.
• Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
• Preferred proven SaaS or technology sales experience, in the Indian market.
• Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
• Pitch to Prospects/Customers via cold calling.
• Develop a robust pipeline and monitor it using the Company's CRM system.
• Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
• Prior experience in generating leads in the Indian market is essential.
• Follow up with prospects on a regular basis.
• Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
• Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.

Requirements:

• Bachelor's degree or equivalent
• 1-6 years of previous inside sales experience
• Experience with CRM systems

Key Responsibilities:

• Design, develop, and maintain responsive and visually appealing websites, focusing on user experience and functionality.
• Build high-converting landing pages tailored to various marketing campaigns and objectives.
• Implement and optimize contact forms for lead generation, ensuring seamless integration with email marketing systems.
• Set up and manage email marketing campaigns using platforms like Mailchimp, Constant Contact, or similar.
• Integrate analytics tools (e.g., Google Analytics, HubSpot) to track website performance and digital marketing metrics.
• Work closely with the marketing team to align website content and design with ongoing campaigns and business goals.
• Conduct A/B testing on landing pages and email marketing materials to improve conversion rates.
• Troubleshoot website issues, including speed optimization and mobile responsiveness.
• Keep up-to-date with industry trends, emerging technologies, and best practices in web development and digital marketing.

Required Skills and Experience:

• Proven experience as a Web Developer, with a portfolio demonstrating previous projects, especially landing pages and contact forms.
• Strong proficiency in HTML, CSS, JavaScript, and responsive web design frameworks like Bootstrap.
• Familiarity with content management systems (CMS), such as WordPress, Joomla, or Drupal.
• Experience with digital marketing tools, including email marketing platforms (Mailchimp, Active Campaign, etc.) and Google Analytics.
• Understanding of SEO principles and best practices.
• Knowledge of integrating third-party services (CRM, email marketing, lead capture tools, etc.) into websites.
• Excellent problem-solving skills, attention to detail, and the ability to work independently and as part of a team.

Company Description

Pixelperinches Technologies Pvt Ltd, located in Mohali district, offers a wide range of IT development services with a specialization in mobile application development for Android and iOS. Since its establishment in 2013, Pixelperinches has delivered over 100 apps available on various marketplaces. The team comprises well-experienced engineers dedicated to delivering quality services.

Role Description

This is a full-time on-site role for a Business Development Executive (IT) at Pixelperinches Technologies Pvt Ltd in Mohali district. The role involves tasks such as new business development, lead generation, business communication, and account management to drive the growth of the company.

Qualifications

• New Business Development, Lead Generation, and Business Communication skills
• Account Management abilities
• Strong interpersonal and communication skills
• Ability to analyze market trends and customer needs
• Proven track record in sales and business development
• Strategic thinking and problem-solving skills
• Bachelor's degree in Business, Marketing, IT, or related field

Kindly forward your cv at hr{at}pixelperinches.com

outbound calling, voice process

We’re looking for an experienced Regional Sales Associate to fuel growth at Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

🙋‍ The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill.
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are very punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

💻 Responsibilities:

• “Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc)
• Own the assigned region
• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness
• Evaluate customer's skills, and needs and build productive long-lasting relationships
• Meet personal and team sales targets
• Research accounts and generates or follow through sales leads
• Attend meetings, sales events and training to keep abreast of the latest developments
• Report and provide feedback to management using financial statistical data
• Maintain and expand client database within your assigned territory

✅ Must Haves:

• 1 years+ of sales experience/strong drive to make a career in sales
• Familiarity with different sales techniques
• Computer use competency
• Can do & Competitive attitude
• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven
• Comfortable on the phone
• Able to work independently
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

🤙 What's the interview process like? Yes, we do have a process, and it’s simple. Step 1: You apply for the job. Step 2: Quick intro call with the founders. Step 3: A round where we evaluate your assignment along with you. Step 4: One round of interviews to gauge if you are a good culture fit. Step 5: Job Offer (contingent on the above steps). Step 6: Welcome to the Quoality! 🙂

So, think we’re a good fit? Then let’s roll.🤘

1. Cold Calling to prospective leads & convert them into clients
2. Business Development ideation & execution
3. Freeze the Client Deal
4. Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
5. Follow-up & Closure on generated leads across multiple mediums
6. Arrange client Meetings
7. Pitching , Negotiating & Closure with Clients
8. Client Servicing
9. Client Relationship Management
10. Generating Sales Report
11. Payment track – Ensuring the payment compliance as per the CC Timeline
12. Coordinating with accounts team for payment
13. Pre Event-On Event-Post Event coordination with client for an end to end experience
14. Constantly searching for new ideas & concepts
15. Competitive analysis with regards to the market happenings
16. Market research about the new trends & innovations