Technical Content Writer & Strategist – CRM & Digital Transformation

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

We are looking for smart candidates in field of Accounts. (Location Bandra, Mumbai)

Our current requirements are ;

Job Description – Accounts Executive.

Department Accounts.

Job Title Accounts Executive.

Reporting to Accounts & Finance Head / Company Director

Job Description

 Entries of purchase, sales, cash & journal.

 Maintaining Petty Cash, Reconciliation of Cash & Bank Accounts.

 To supervise supplies, inventory levels & minimum order levels.

 Maintaining Accounts Receivables & Payables along with necessary follow

ups.

 Issuing Debit Notes & Credit Notes against discounts & material returns.

 TDS & GST Return Filing.

 Generation of MIS Reports with help of VLook.

Desired Candidate Profile

 Good Working knowledge in Ms Office, VLook

 Thorough in Accounting Knowledge

 Necessary Qualification

 Good Communication Skills

 Time Management Skills

 Disciplined

 Hungry for Growth

 Eligible Candidate has good potential for internal growth

 Win-win philosophy

Area of operation BUSY Accounting Software, Word, Advanced

Excel.

Education Minimum A Commerce Graduate preferably with

knowledge of computers for effective

communication and working on Accounting

Software.

Experience Minimum 3 years in Accounts with GST

compliance.

Language skills English, Hindi.

Compensation Offered Entirely depending upon the competency and

capability of the candidate.

ACCOUNTS EXECUTIVE

Location Bandra, Mumbai

working hours 10am -7pm

Holiday Sunday

Salary 3 to 3.5 lacs per annum

gender any

Interested candidates share cv

Position: Business Development Associate

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/

Location: Vijayawada, Andhra Pradesh

Language: English & Hindi

Salary: 2.4 LPA to 3.6 LPA

About Us:

JNJ Technologies & Services is a dynamic and rapidly growing technology solutions provider specializing in [ Auto Services plans Pan India ]. We pride ourselves on delivering innovative and tailored solutions to meet the unique needs of our clients, ranging from small businesses to large enterprises.

Job Description:

As a Sales Executive at JNJ Technologies & Services, you will play a crucial role in driving our company’s growth and success through proactive sales strategies and exceptional customer relationship management. You will be responsible for identifying new business opportunities, cultivating relationships with prospects, and negotiating contracts to achieve sales targets. Your ability to understand client needs and effectively communicate the value of our solutions will be key to your success in this role.

Responsibilities:

- Identify and develop new business opportunities through networking, cold calling, and other lead generation strategies.

- Build and maintain strong, long-lasting customer relationships with key decision-makers and influencers.

- Understand client needs and requirements, and effectively communicate how our solutions can meet those needs.

- Collaborate with the technical team to propose solutions that align with client objectives and requirements.

- Prepare and present proposals, quotes, and contracts to prospective clients.

- Negotiate terms and close sales to achieve quarterly and annual revenue targets.

- Track and report sales activities and outcomes using our CRM system.

- Stay up-to-date with industry trends, competitive landscape, and market conditions.

Requirements:

- Proven experience as a Sales Executive or relevant role, preferably in Sales 

- Demonstrated ability to achieve sales targets and drive revenue growth.

- Strong communication, negotiation, and interpersonal skills.

- Excellent organizational skills and attention to detail.

- Self-motivated and able to work independently as well as part of a team.

- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

- Proficiency in CRM software and Microsoft Office Suite.

Benefits:

- Competitive salary and commission structure.

- Comprehensive health benefits package.

- Opportunities for professional growth and development.

- Dynamic and collaborative work environment.

Join JNJ Technologies & Services and be part of a team that is passionate about delivering exceptional technology solutions and exceeding client expectations. If you are a results-driven individual with a strong sales acumen and a passion for technology, we encourage you to apply for this exciting opportunity.

Application Process:

Please submit your resume and cover letter outlining your qualifications and why you are interested in joining JNJ Technologies & Services. We look forward to hearing from you!

Person should be with degree in B.E/ B. Tech in Mech./ Electronics/ Electrical/ Production with 2-year prior experience in sales. Must have DL can drive his two-wheeler/4 wheeler for a sales call.

Experience in IIOT sales preferred.  

1. Basic understanding of Consultative and technical Sales, and IIoT(Industry 4.0)
2. Sales prospecting in the Manufacturing Industry and prior experience in sales for Industrial consumables/ M/c Tools/ software/ Industrial projects will be preferable.
3. Qualification of the prospects and visit /meeting for Sales Process movement.
4. Coordination with Presale for solutions and technical proposal making.
5. Building and enhancing the Pipeline of Qualified Prospects for Digital Transformation initiatives/ OEE/ CBMS/ Utility monitoring etc.
6. Working and ensuring to achieve revenue targets on a quarterly/yearly basis.
7. Capable of discussing with CXO for Meetings requests for commercial qualification of the opportunity.
8. Open for Travel.

Senior Software Engineer-Frontend

About the role: 

We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. We strive to maintain an open culture where everyone is a contributor and feels comfortable sharing ideas and opinions. Our team, drawn from the best product companies, is obsessive in its detailing and our focus is on awesome User Interaction.

Requirements:

• Ability to collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities
• Complete understanding of internal code and workings on any popular open source library will be highly appreciated
• Some record of contribution to any popular front end open source project is a big plus.

Skills that will help you succeed in this role:

• An ideal Senior Front End Engineer would have 3-6 years of experience in building highly scalable UI on the Web/Mobile.
• Highly skilled at building highly performant web applications using  JavaScript, HTML and CSS including frameworks and tools such as React, Redux, Redux saga, Sass, Less etc.
• Ability to write testable, maintainable code that’s easy to understand.
• Experience in modern front-end build pipelines and tools.
• Ability to take complex problems and break them down into smaller tasks.
• An innate curiosity about how things work.
• Strong product and design sensibilities and an obsessive attention to detail.
• Excellent communication skills.
• Self-directed team player who thrives in a continually changing environment.
• We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. 

What you need to have:

Skills & Certifications 

• Experience supporting enterprise systems with a background in a large global, highly complex environment 
• Should have very good knowledge and experience of complete Record to Report (R2R) cycle 
• One year experience with Oracle Cloud/Fusion (implementation or support) required 
• Must have expertise in Oracle Fusion/Cloud Financials/Oracle R12 modules such as 

Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash Management, and Procurement 

• Strong experience in ACH processing and Smart View/FRS/OTBI 
• Experience with integrating external applications to Fusion Cloud 
• Excellent troubleshooting skills with ability to diagnose issues with complex applications and processes. 
• Very strong customer service orientation 
• Highly self-motivated and directed 
• Ability to absorb new ideas and concepts quickly 
• Good analytical and problem-solving abilities 
• Ability to effectively prioritize and execute tasks in a fast-paced environment 
• Ability to present ideas in business-friendly and user-friendly language • Excellent written, oral, interpersonal, and presentation skills 

• Must be passionate about designing for web and social media
• Must have experience in Facebook & Google Ad Graphics
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Coreldraw and Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills, Must be quick in understanding and implementing ideas
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus
• With Good Communication Skills
• Candidates from Marketing Agency can apply.
• Immediate with 15 days joinees preferred.
• An ideal candidate would be someone who handles end to end digital marketing

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Collaborate with the team to ensure consistency of designs across various media outlets
• Create compelling and effective logos, designs, print and digital media
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

Qualifications

• Bachelor's degree
• Full knowledge in the field of graphic designing
• 1 years of experience,or fresher in graphic designing
• Proficient in Adobe Creative Suite
• Photoshop/InDesign/illustrator/adobe animation
• video editing skills
• Strong communication, conceptual thinking,vedio editing , typography skills and design skills
• Portfolio of work