SaaS Sales

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Job Title: Content Writer

Location: [Indore / Chennai]

Experience: Fresher – 1 Year

Key Responsibilities

• Write high-quality blogs, website content, and articles
• Create engaging social media captions and marketing content
• Conduct thorough research on industry-related topics
• Optimize content using basic SEO techniques
• Proofread and edit content before publication

Required Skills

• Strong written and verbal communication skills
• Basic understanding of SEO and keyword usage
• Familiarity with tools like MS Word, Google Docs, Grammarly

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.

Responsibilities

• Recruitment and Hiring.
• Training and Development.
• Employer-Employee Relations.
• Maintain Company Culture.
• Manage Employee Benefits.
• Create a Safe Work Environment.
• Handle Disciplinary Actions.
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Qualifications

• Bachelor's degree or relevant experience
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise in training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

• Developing analytical solutions to solve problem, identifying internal and external data, using analytical techniques including use of statistical techniques to analyse the problem, distilling information into actionable insights
• Participating in key decision-making forums and communicating key insights in an effective and influential manner
• Partnering with key stakeholders prioritizing analytics roadmap, demonstrating sense of urgency to identify and acting on opportunity and driving transparency on the work roadmap
• Monitoring and measuring launched initiatives [A/B testing] and feed learnings back into development process
• Managing multiple project priorities, deadlines and deliverables including rapid response as well as strategic priorities
• Identifying the appropriate data sources and building data assets to be able to enrich data and expand analytics capabilities
• Converting frequently asked questions into reports/ diagnostic tools

What you need to have:

• Graduate/ Post-Graduate Degree in Engineering, Mathematics, Statistics
• 8+ year of well-rounded analytics experience, preferably in internet B2C- Retail
• Strong exposure to data, analytical framework, hypothesis-based problem solving and scaling analytics
• Ability to work independently and drive your own projects
• Strong problem-solving skills
• Ability to translate business problem to analytics
• Expertise in data wrangling using SQL, exposure to Python is a plus
• Hands-on experience in using excel and power point
• Excellent communication skills
• Entrepreneurial mind-set, strong interpersonal skills
• Strong collaboration skills - inter and intra team    

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skills

Experience: 5+ years

Location: Bangalore (Remote)

Roles and Responsibilities

• Design and code features in the front-end and back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript, Typescript, NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Strong experience with ReactJS: hooks, functional programming, and optimizing render functions.
• Good knowledge of CSS.
• Experience with creating cross-browser compatible web apps.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.