Sales Manager

Location - Noida

Duration - 6 Months

Experience – 7-10 Years

In this role, one shall be responsible for developing and supporting applications using Java technology framework.

• Provide support throughout the application lifecycle using the standard DT (Digital Technology) defined support environment comprised of process and middleware support.

• Ensure application incident management, ticket routing, and resolution of issues.

• Provide resolution of application issues as per DT support process within the given SLA.

• Update application code & database objects/data, as applicable, to production server only after UAT and approval from DT. Follow change process for Production deployment.

• Perform comprehensive testing – functionality testing, peer to peer testing based on defined DT.

• Testing deliverable and templates on the applications to ensure and verify that the issues are completely fixed.

• Raise tickets if any issues are reported by mail / phone / in person.

• All incidents to be tracked through Issue Tracker/Problem Management Ticket till Root Cause Corrective Action (RCCA) is identified/issue is fixed.

• All fixes to be followed by testing; DT Owner needs to sign off for the production deployment.

• Deliver improvements and changes with quality on time ( per defined SLAs). Requirement priority to be defined by DT.

• Carry out security testing of all the applications which are requested by DT for SAST/DAST to identify any vulnerability in code. The report for the same needs to be submitted to the DT SPOC.

• Review performance metrics reports and trends with DT Leaders on a Quarterly basis and as requested.

• Document and update the issue resolution knowledge-base on timely basis.

• Enthusiastically identify and eliminate problems and bugs in existing applications, with adequate approvals from DT.

• Provide support for the planned outages during on/off work hours

• Analysis of break-fix tickets, by application, on monthly basis, for root causes along with the recommended preventive actions and a plan to implement preventive actions.

• Upon receiving approval analyse and plan accordingly and perform preventive actions, implement the preventive actions on time.

• Development in the existing applications in accordance to DT SDLC process with all corresponding documentation.

• Applications categorized as Export Control (EC), must be supported by EC eligible person.

• Development and support of the interfaces between the applications.

• RCCA documentation for each unplanned outage

• Incident and request ticket completions with corresponding Service Now updates

• SDLC documentation updates after application changes are implemented

• Professional, timely and accurate user communications

• User documentation

• Quality assurance and testing for all changes.

Qualifications we seek in you!

Minimum qualifications

• BE/B Tech/ MCA/BCA

• Excellent written and verbal communication skills

• Java/J2EE, Spring Boot, Web Services (SOAP/REST), Oracle PL/SQL

• Technical Professional, with expertize abilities in the areas of Java development and implementation.

• Excellent customer facing skills that include conducting compelling technical briefing & demonstrations. The person should have a technical curiosity to implement new technologies and articulate the solutions to the customer.

Preferred Qualifications

• Resource must be eligible to work with Export Controlled (EC) data hence resource should be Green Card (GC)/US citizen.

• Knowledge on Design concepts.

• Ability to lead and balance team independently.

• Good communication and coordination skills.

• Collectively work as a team and handling team experience.

• Language: Java/J2EE, Servlets, Java Beans, GE Support Central

• Web Scripting Language: JSP, JavaScript, HTML, DHTML, XML, AJAX, HTML 5, AngularJS, jQuery

• Framework: Struts (Spring, Hibernate or other framework upon mutual agreement with DT, Casper

• IDE: Net Beans 7.x or above, Eclipse

• Database and Language: Oracle 12c and above, SQL, PL/SQL (including Packages, Stored Procedures, Functions, Triggers), PostgreSQL, MySQL, MS SQL

• Operating System: Windows, Unix, and Linux

• Internet Browser: Microsoft Internet Explorer 11.0 and above

• Code Repository: CVS (Open GE) or GIT

• Experience in ITIL processes

• Excellent planning, coordination, interaction skills, and ability to work as team.

• Good analytical, problem-solving and critical thinking skills.

• Detail oriented and organized, able to track multiple tasks simultaneously

• Proficient in Agile and DevOps environments

• Knowledge of software and application design and architecture

• Experience in software development and coding in various languages (C#, .NET, Java etc.)

• Hands on experience in Agile & CI/CD toolsets such as Rally, Git, Jenkins, Robot Framework, etc

• Understanding of software development lifecycle (SDLC)

What We’re Looking For:

• Strong experience in Python (4+ years).
• Hands-on experience with any database (SQL or NoSQL).
• Experience with frameworks like Flask, FastAPI, or Django.
• Knowledge of ORMs, API development, and unit testing.
• Familiarity with Git and Agile methodologies.
• Familiarity with the Kafka tool (Added Advantage)

We’re building a powerful, AI-driven communication platform — a next-generation alternative to RingCentral or 8x8 — powered by OpenAI, LangChain, and SIP/WebRTC. We're looking for a Full-Stack Software Developer who’s passionate about building real-time, AI-enabled voice infrastructure and who’s excited to work in a fast-moving, founder-led environment.

This is an opportunity to build from scratch, take ownership of core systems, and innovate on the edge of VoIP + AI.

What You’ll Do

• Design and build AI-driven voice and messaging features (e.g. smart IVRs, call transcription, virtual agents)
• Develop backend services using Python, Node.js, or Golang
• Integrate OpenAI, Whisper, and LangChain with real-time VoIP systems like Twilio, SIP, or WebRTC
• Create scalable APIs, handle call logic, and build AI pipelines
• Collaborate with the founder and early team on product strategy and infrastructure
• Participate in occasional in-person strategy meetings (Delhi, Bangalore, or nearby)

Must-Have Skills

• Strong programming experience in Python, Node.js, or Go
• Hands-on experience with VoIP/SIP, WebRTC, or tools like Twilio, Asterisk, Plivo
• Experience integrating with LLM APIs, OpenAI, or speech-to-text models
• Solid understanding of backend design, Docker, Redis, PostgreSQL
• Ability to work independently and deliver production-grade code

Nice to Have

• Familiarity with LangChain or agent-based AI systems
• Knowledge of call routing logic, STUN/TURN, or media servers (e.g. FreeSWITCH)
• Interest in building scalable cloud-first SaaS products

Work Setup

• 🏠 Remote work (India-based, must be reachable for meetings)
• 🕐 Full-time role
• 💼 Direct collaboration with founder (technical)
• 🧘‍♂️ Flexible hours, strong ownership culture

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for a skilled and experienced Senior backend Developer specializing in FSE tools to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.

Responsibilities:

Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.

Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.

Write clean, maintainable, and scalable code while adhering to best practices in frontend development.

Perform code reviews, optimize application performance, and debug issues for a smooth user experience.

Stay updated on the latest FSE features and web development trends to bring innovative ideas to the team.

Skills & Requirements

Java, Spring Framework / Spring Boot, APIs (e.g. REST, RESTful API), Unit testing (e.g JUnit, Mockito ), Build Tools (e.g. maven, gradle), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), DEV Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Quality Tools (e.g. SonarQube, SonarCloud, Findbugs, PMD, OWASP checker, …), Spring Ecosystem (e.g. Spring Data, Spring REST, Spring MVC, Spring Batch, …), Java Commons (e.g. Apache Commons), Other APIs (e.g. SOAP, GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), API Documentation (e.g. OpenAPI, Swagger, …), Integration testing / E2E testing (e.g. Selenium, Testcontainers, Cucumber), Containerisation (e.g. Docker, Kubernetes / K18n), Cloud experience (e.g. AWS, Azure, GCP).Java Enterprise / Java EE (e.g. EJB, CDI, JPA, JSF, JAX-RS, JAX-WS, JMS), Other Java Frameworks (e.g. Quarkus), Messaging (e.g. Kafka, RabbitMQ, ActiveMQ, …), NoSQL DB (e.g. MongoDB, Neo4j), Performance testing (e.g. Gatling), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Monitoring, Logging & Tracing in the frontend application, Experience with Linux operating systems, Shell-Scripting.

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

• Responsible for end to end recruitment
• Sourcing potential candidates from various job portals (Naukri, Monster, Linkedin)
• Conducting detailed telephonic, skype, or face to face interviews and coordinating with the candidates till on-boarding and do the joining formalities
• Design and update job description.
• Screening and shortlisting the prospective candidate based on the job profile.
• Coordinating interviews with the hiring managers.
• Follow up to ensure candidates attend interviews as scheduled.
• Following up on the interview process status.
• Document the process on Microsoft Excel.
• Coordinating with candidates for document verification
• Conduct a primary document verification
• Establish and maintain a good relationship with the employee

Key skills

• Fair Communication skills (written and Verbal)
• Proficient in handling job portals
• Good Interpersonal skills
• Good knowledge of excel, word, PowerPoint
• A quick learner and able to work independently with limited supervision

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.