Business Development Executive

About Geotrackers

Geotrackers is a technology company providing telematics solutions to fleet operators across industries, with operations spanning pan-India. Alongside its technology business, Geotrackers actively supports art and heritage initiatives. Notable among these is The Verdun – A Colonial Revival, a project centred on the restoration of a 110-year-old colonial bungalow in Mussoorie. The initiative also involves acquiring and restoring rare furniture, stoneware, brassware, steel engravings, French tapestries, and other unique collectibles, with ongoing efforts in research, cataloguing, and exhibition curation.

The Role

As Content, Design & Social Media Lead, you will be responsible for creating impactful visual and narrative content that supports both Geotrackers’ core product lines and its art & heritage engagements.

Your work will span multiple formats and platforms, including:

· Product photography and documentation

· Corporate presentations & brochures

· Online banners & digital creatives

· Audio-visual reels for marketing and training

· Short films and documentary projects

· Photo essays & art research

· Catalogues and product labelling

· Exhibition design & planning

· Social Media Posts

· Articles & Blogs

· Other assignments related to design, content, communications and social media marketing.

This is a Delhi-based full-time role, with occasional travel to Mussoorie for projects linked to The Verdun.

Key Responsibilities

• Recruitment & Talent Acquisition:
• Collaborate with department heads to identify hiring needs and update job descriptions.
• Source candidates via platforms like LinkedIn, job portals, and employee referrals.
• Screen resumes, schedule interviews, coordinate candidate communication, conduct reference checks, and manage offers.
• Onboarding & Offboarding:
• Facilitate new hire joinings—complete documentation, onboarding schedules, and orientation.
• Ensure exit formalities (clearances, exit interviews, documentation) are smooth and compliant.
• HR Administration & Compliance:
• Maintain accurate employee records and update HR databases.
• Ensure payroll-related documentation is properly managed (e.g., attendance, leave records).
• Support compliance with applicable labor laws and company policies.
• Employee Relations & Experience:
• Act as the first point of contact for everyday employee queries.
• Assist in organizing employee engagement initiatives, events, and recognition programs.
• Help address employee grievances and support resolution.
• Performance Management Support:
• Assist in coordinating performance appraisals—including reminders and feedback collection.
• Track performance-related documentation and metrics.
• HR Systems & Reporting:
• Help maintain HRIS or tracking logs (HR database, attendance systems).
• Generate HR reports (e.g., attrition, hiring timelines) for management review.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience: 1–2 years in HR operations or generalist roles, preferably in startups, digital media, or B2B environments.
• Technical Skills:
• Proficiency in Microsoft Office (Excel, Word).
• Experience with applicant tracking systems or HR tools (advantageous).
• Soft Skills:
• Excellent communication (verbal & written), organizational, and interpersonal skills.
• Ability to maintain confidentiality and tact.
• Detail-oriented with good time management.
• Mindset Fit:
• Comfortable operating in a fast-paced, high-accountability environment.
• Proactive and flexible to take on evolving responsibilities.

Preferred Qualifications (Nice-to-Have)

• Previous exposure to HR functions in content, agency, or media firms.
• Basic understanding of statutory compliance (e.g., PF, ESI, leave policies).
• Familiarity with performance management tools or employee engagement platforms.

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

*Qualifications:*

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

*Responsibilities:*

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

*Salary and Benefits:*

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of minimum 10 years in handling MFI portfolio is required
• Work experience of handling minimum 300 to 500 crore MFIs portfolio
• Excellent communication, analytical, listening and team handling skills
• Proficiency in MS Office Suite