About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Principal Accountabilities :
1. Good in communication and converting business requirements to functional requirements
2. Develop data-driven insights and machine learning models to identify and extract facts from sales, supply chain and operational data
3. Sound Knowledge and experience in statistical and data mining techniques: Regression, Random Forest, Boosting Trees, Time Series Forecasting, etc.
5. Experience in SOTA Deep Learning techniques to solve NLP problems.
6. End-to-end data collection, model development and testing, and integration into production environments.
7. Build and prototype analysis pipelines iteratively to provide insights at scale.
8. Experience in querying different data sources
9. Partner with developers and business teams for the business-oriented decisions
10. Looking for someone who dares to move on even when the path is not clear and be creative to overcome challenges in the data.
We are looking for a Teradata developer for one of our premium clients, Kindly contact me if interested
We are looking for a SwiftUI developer responsible for the development and maintenance of applications aimed toward iOS and OS X, including mobile phones, and tablets. Your primary focus will be the development of such applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.
Responsibilities
- Design and build applications for iOS and OS X
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization and automatization
Skills
- 5+ years of experience
- Proficient in SwiftUI, with a good knowledge of its ecosystems
- Solid understanding of object-oriented programming
- Familiarity with RESTful APIs to connect to back-end services
- Good sense of UI design and a user-oriented focus
- Knowledge of low-level C-based libraries is a plus
- Implementation of automated testing platforms and unit tests
- A knack for benchmarking and optimization
- Understanding of Apple’s design principles and interface guidelines
- Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN)
- Familiarity with continuous integration
About HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 28,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remotely across 15 nations.
We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Why should you join HighLevel?
Joining HighLevel company can offer numerous benefits and opportunities. Here are some compelling reasons why you should consider joining:
Cutting-edge Technology: HighLevel is known for its commitment to using the latest and most innovative technologies. By joining the company, you'll have the opportunity to work with cutting-edge tools, frameworks, and platforms, allowing you to enhance your skills and stay at the forefront of the industry.
Challenging and Impactful Work: HighLevel is dedicated to tackling complex problems and delivering impactful solutions. As a member of the team, you'll be involved in exciting projects that have a significant impact on the company and its clients. You'll have the chance to contribute your expertise and make a real difference.
Collaborative and Supportive Environment: HighLevel fosters a collaborative and supportive work culture. You'll be part of a team that values teamwork, knowledge sharing, and mutual growth. The company encourages open communication, provides mentorship opportunities, and promotes a positive work environment where everyone's contributions are valued.
Continuous Learning and Growth: HighLevel emphasizes continuous learning and professional development. They provide various training programs, workshops, and resources to help employees enhance their skills and stay ahead in their careers. Additionally, you'll have the chance to work with experienced professionals who can mentor and guide you in your professional journey.
Opportunities for Advancement: HighLevel recognizes and rewards talent. They offer clear paths for career advancement, allowing you to grow within the organization based on your performance, skills, and aspirations. Whether you aspire to take on leadership roles, specialize in a particular area, or explore new horizons, HighLevel provides opportunities to progress in your career.
Employee Benefits and Perks: HighLevel understands the importance of work-life balance and offers a range of employee benefits and perks. These may include competitive salaries, comprehensive health insurance, Unlimited Paid Leave, flexible work hours, Fully remote options and more.
- Positive Company Culture: HighLevel promotes a positive and inclusive company culture. They value diversity, respect different perspectives, and encourage a healthy work-life balance. The company organizes team-building activities, social events, and initiatives that foster a sense of community and camaraderie among employees
About the role
We are looking for an experienced software engineer with strong technical and communication skills who has worked extensively on frontend and backend engineering systems that process large amounts of data at scale and manage services that handle thousands of requests every minute.
Currently our payment products involve integration with Stripe, PayPal and we have built products like invoices on top of them. We are also eyeing estimates and proposals, expanding into new payment processors and revenue expansion opportunities. Our roadmap is exciting and will keep you challenged all the time. If you think you are up for this challenge, we are most welcome! In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success.
Your Responsibilities
- Architect and build backend & Frontend APIs and features.
- Create and improve payment capture tools like Cart, Order forms, Invoices and Estimates.
- Build backend & Frontend API features and architecture.
- Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
- Drive performance through benchmarking and optimization
- Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
- Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
- Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
- Work on 1 or 2 products.
Your Core Skills
- 1+ years of experience with Vue.js
- 1+ years of experience with Stripe or PayPal integrations
- 5-7 years of experience as a full-stack software engineer.
- Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL
- Must be able to work with a team and collaborate remotely.
- You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.
- You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.
- Ability to stitch together many different services and processes together, even if you have not worked with them before.
- Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.
- Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.
- Driven by product quality, and innately know how to balance trade-offs with time to launch new features.
- A keen eye for design and love to think about user flows and user experiences.
- Must have experience with HTML5 and CSS3.
- Experience with NoSQL databases like MongoDB.
Additional Skills
- Experience with MongoDB profiling and query optimization.
- Experience with Shopify payment integrations.
- Using CSS frameworks such as Bootstrap and TailwindCSS
- Experience working in the GCP (Google Cloud Platform) ecosystem.
● Connecting with approx. 120 members across 4 BUs monthly on one to one basis in order to identify the key problem
areas and provide solution to them.
● Collaborating with business leaders on workforce planning, skill mapping, talent development
● Analysing BU data to identify trends and recommending solution to improve overall performance, retention and
employee experience
● Successfully managing full cycle performance monitoring and review process
● Managing bench resources and their placement across different departments
● Identifying learning needs, Planning and scheduling of training programs for the employees
● Facilitating team-wise monthly town-halls and quarterly R&R sessions, organizing fun activities and events
● Reviewing and analysing attrition data to identify key reasons/ problem areas and designing engagement frameworks
to minimize future attrition
● Responsible for organizational restructuring, policy reform, process modification as per business demand
● Coordinating with external partners to streamline and implement new engagement and knowledge management
platforms in place
About us:
Strata is a commercial real estate investment platform that offers investors the opportunity to invest in pre-leased commercial assets such as offices, warehouses, and retail spaces across India.
We are one of the fastest-growing PropTech platforms in India and are backed by Elevation Capital, Mayfield, Kotak Investment Advisors, Gruhas (a venture by Nikhil Kamath of Zerodha) and DLF Family Office.
Our headquarter is in Bangalore, India.
We are a small yet close-knit team of 35+ people.
About you:
You have a knack for product and strongly equipped with engineering skills to make it a reality. You don’t jump into implementation unless you have clearly understood the problem/requirements and have a written design. You don’t hesitate asking questions and giving critical reviews while respecting others’ opinions. You are a fearless engineer, and not afraid to fail, not on production though ;) You have a strong sense of ownership. You have a startup experience. You don’t feel annoyed if required to work on off days in case of production incidents (no development).
Your responsibilities:
You will primarily work on the backend maintaining the existing platform and writing new enhancements and features. Apart from your own features, as a senior member of the team you will be expected to be actively involved in overall design discussions and peer code reviews. You will factor in extensibility, maintainability, scalability and security in designs and code. You will ensure that best engineering practices are followed. You will support your team members when they are facing challenges, and mentor them when appropriate. You will strive for overall engineering excellence.
Must-have Skills:
- 4-8 years of total experience
- 2+ years of experience in Django and DRF. You must be pro at it. The team will be looking up to you for making most out of DRF.
- Designing and building scalable web applications
- Good understanding of REST principles
- SQL database design and queries
- Working knowledge of AWS
Good-To-Have Skills:
- Angular or any other JavaScript frontend framework
- Designing microservices
- DevOps experience
FAQ's.
1. Your technology ingredients?
Programming languages:
Our backend is written in Python using Django framework. And the frontend is in AngularJS. Currently there is no mobile app.
Infrastructure:
We are an AWS shop and use their services for most needs, Docker for containerization and ECS as orchestrator, RDS as database, S3 for storage and SQS as messaging backend.
Other tools:
BitBucket for Git and CI/CD pipeline, Trello for project management; and Google Meets and Slack for communication.
2. Your hiring plan?
Currently the engineering team comprises of 3 engineers, and we plan to grow it to 8 by the end of 2021.
3. Your Interview process?
We will try to finish the process within two weeks. In case we can’t go ahead with your candidature, we will clearly and immediately let you know. But in case of competing applications, we may request you to wait for a week or two.
- 15 minutes introductory call to discuss requirements and expectations
- 30 minutes online coding assignment on a screen sharing session
- 1 hour technical interview covering problem solving, code review and aptitude
- 15 minutes call with co-founder for final discussion
In case of inability to come to a conclusion from either side, we may go for an additional round.
4. Your WFH and WFO policy?
Due to Covid-19 the team is working from home and will continue till March-2022. After that we will work from the Bangalore or Pune office (yet to be finalised). You should be open to relocate to any of the cities.
5. Your funding status?
In March 2020, Strata raised $1.5 million in seed funding; and $6 million in Series-A in July 2021.
Handle Telephonic calls from clients
Handle queries related to product or service fom the clients