About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
Key Responsibilities:
Answer phones and respond to emails,
providing information or redirecting queries to appropriate departments or personnel.
International Voice Process
Timing: 6.00 pm to 3.00 pm
Only Male Candidate
Job Title: Data Analyst-Fintech
Job Description:
We are seeking a highly motivated and detail-oriented Data Analyst with 2 to 4 years of work experience to join our team. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for transforming data into actionable insights. In this role, you will play a pivotal role in gathering, analyzing, and interpreting data to support informed decision-making and drive business growth.
Key Responsibilities:
1. Data Collection and Extraction:
§ Gather data from various sources, including databases, spreadsheets and APIs,
§ Perform data cleansing and validation to ensure data accuracy and integrity.
2. Data Analysis:
§ Analyze large datasets to identify trends, patterns, and anomalies.
§ Conduct analysis and data modeling to generate insights and forecasts.
§ Create data visualizations and reports to present findings to stakeholders.
3. Data Interpretation and Insight Generation:
§ Translate data insights into actionable recommendations for business improvements.
§ Collaborate with cross-functional teams to understand data requirements and provide data-driven solutions.
4. Data Quality Assurance:
§ Implement data quality checks and validation processes to ensure data accuracy and consistency.
§ Identify and address data quality issues promptly.
Qualifications:
1. Bachelor's degree in a relevant field such as Computer Science, Statistics, Mathematics, or a related discipline.
2. Proven work experience as a Data Analyst, with 2 to 4 years of relevant experience.
3. Knowledge of data warehousing concepts and ETL processes is advantageous.
4. Proficiency in data analysis tools and languages (e.g., SQL, Python, R).
5. Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
6. Strong analytical and problem-solving skills.
7. Excellent communication and presentation skills.
8. Attention to detail and a commitment to data accuracy.
9. Familiarity with machine learning and predictive modeling is a bonus.
If you are a data-driven professional with a passion for uncovering insights from complex datasets and have the qualifications and skills mentioned above, we encourage you to apply for this Data Analyst position. Join our dynamic team and contribute to making data-driven decisions that will shape our company's future.
Fatakpay is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
iOS App Development
Objective C
SwiftRoles & Responsibilities:
- Develop cutting edge user experience for healthcare the platform
- Design, build, test, deploy, maintain, and enhance iOS apps
- Contribute towards the product roadmap
- Work on an interesting range of problems like instant messaging in poor networks, smart diagnosis- personalization for doctors in each specialty, optimal matching problems
- Help bring healthcare processes on mobile- prescriptions, auto-diagnosis
- Work with network and battery optimisations, messaging, APIs, external libs, SDKs, Analytics, Offline apps, UI, visualisations and animations
- Lead a team of developers and work in tandem with Product and Design teams
Skills & Qualifications:
- Be proficient with Objective-C or Swift , and Cocoa Touch.
- Experience with iOS frameworks such as Core Data, Core Animation, as well as offline storage, threading, and performance tuning
- Must be familiar with RESTful APIs to connect iOS applications to back-end services
- Experience with performance and memory tuning with tools
- Experience with cloud messaging APIs and usage of push notifications.
- Knowledge of code versioning tools
- Built and managed apps with over 1 million users
Role Description
- Office 365 Migration Specialist
- Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
- Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
- Candidates must be flexible to work Monday through Friday
Primary roles and responsibilities
- Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
- Provide Level II/ Level III support for email and messaging systems
- Perform large-scale infrastructure implementations and migrations
- Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
- Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
- Implementation and migration of Exchange Archiving and Journaling.
- Create and maintain technical documentation.
- Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
- Participate in monthly maintenance windows
- Performs related duties as assigned
Experience and educational requirements
- Bachelor’s degree/Any equivalent Post Graduation.
Minimum skills, knowledge, and ability requirements
- Hands-on Exchange to O365 migration experience is a must.
- Very Good Knowledge on One Drive, SharePoint
- Integration of O365 with Okta
- Good communication and customer handling skills, candidates need to able to work with minimal supervision.
- Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
- Solid understanding of ITIL/ITSM best practices.
- Excellent problem solving and decision-making skills.
- Experience with Veritas Enterprise Vault a plus.
- Ability to work independently and as part of a team.
- Certifications in this field are a plus.
Java
Spring Boot
GitYou will be part of a talented software team that works on mission critical applications. Candidates should be willing to increase his/her circle of competence by researching for solutions in handover mannual and online resources. Ability to work independently is highly appreciated.
Requirements :-
- Graduate in Computer Science, Engineering or a related subject.
- 2+ years proven hands-on Software Development experience in JAVA.
- Perseverent in solving coding problems.
- Understanding of concepts related to .xml and .xsd files like targetNamespace, schema, xml datatypes, linkbases, arcs etc.
- Strong knowledge and hands-on experience of Java OOPs concepts, inheritance, abstract classes, interfaces, generics, exception handling and multithreading.
Good to have :-
- Experience with XML parsers like SAX.
- Experience with JSON file processing libraries like GSON.
- Dependency and build management using Maven scripts.
- Familiarity with Tomcat deployment.
- Familiarity with Spring Boot.
- Familiarity with Git/SVN for version control.
Responsibilities :-
- Developing features for validation engine.
- Attending client queries and assisting the clients in product integration.
- Catchup with the XBRL domain asap.
- Debugging and fixing bugs in the codebase. Testing changes for impact using available test harnesses.
- Delivering PPC campaigns to the most relevant and effective networks, based on analysis, monitoring, review and active decision-making
- Fully assessing and understanding business objectives and translating those goals into a PPC strategy and action plan
- Monitoring and reporting on key performance indicators and presenting progress to stakeholders and senior management
- Undertaking smart buying decisions to ensure maximum effect for a given online budget spend
- Collaborating with other marketing colleagues to ensure joint strategic marketing objectives align with paid ad activity
- Working with IT and web development teams to ensure there is a technical capability to deliver, capture and ensure the success of key aspects – such as landing pages, tracking codes and integration of analytics
- Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
- creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
- A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns
Requirement
- Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites
Skill required
- Expertise in creating email & SMS campaigns
- Analytical mindset
- Prior experience with web engage is an added advantage
- Candidates working for B2C or D2C background is mandatory.
- Expertise in retention and retargeting campaigns is an added value.
- Candidates who can join immediately or max 15 days can apply
- Monitoring patient’s condition and assessing their needs to provide the best possible care and advice
- Observing and interpreting patient’s symptoms and communicating them to physicians
- Collaborating with physicians and nurses to devise individualized care plans for patients
Angular (2+)
HTML/CSS
Javascript
NodeJS (Node.js)Design, build and Maintain advanced applications for the Android/iOS platform using Angular 6+
Strong Exp with Angular 6+
Demonstrated expertise with HTML5, CSS3 & Responsive Web Design, jQuery or jQueryMobile and consuming REST APIs.
Highly skilled Javascript developer using backbone, angular or similar frameworks
Exp with node js, NoSql databases.
Published atleast 2 apps in Google play store and Apple app store.
Functional Area:IT Software - Application Programming , Maintenance
Location : Andheri West, Mumbai
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon