
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
We are seeking a disciplined, serious, and highly skilled Lead JavaScript Engineer with hands-on experience in SvelteKit and Generative AI (RAG & MCP).
Key Responsibilities:
- Lead and mentor a small team of 5 Software Developers.
- Architect, develop, and maintain web and native applications.
- Integrate Generative AI solutions (RAG & MCP).
- Manage authentication, security, and DevOps pipelines.
- Enforce disciplined coding practices, processes, and timely delivery.
- Collaborate with product and design teams to implement scalable solutions.
Requirements:
- Strong expertise in JavaScript / TypeScript mainly with JS Framework of SvelteKit is must.
- Hands-on experience with Generative AI (RAG & MCP).
- Experience leading small teams.
- Deep understanding of web app architecture, security, and DevOps.
- Knowledge of native app frameworks is a plus.
- Disciplined, self-driven, and result-oriented mindset.
- Local candidates preferred.
Additional Notes:
- Full-time office role, 6 days/week.
- Long-term commitment required;
- Frequent job hoppers need not apply.
- Immediate joining.
Description
Job Summary
We are seeking a visionary Senior AI Engineer with a minimum of 3+ years of experience to lead the development of an advanced AI system leveraging CrewAI and LangChain tools to build intelligent, collaborative multi-agent systems for the logistics domain. The role includes designing AI agents capable of handling complex tasks, optimizing workflows, and conducting A/B and beta testing to ensure robust, scalable performance under diverse conditions. This is an opportunity to shape cutting-edge AI systems and revolutionize logistics operations.
Responsibilities:
1. Design & Architecture:
Architect and implement a multi-agent AI system using CrewAI for task collaboration, communication, and real-time logistics optimization.
Integrate LangChain tools for natural language understanding, contextual reasoning, and knowledge retrieval.
Ensure the system is designed to allow comprehensive testing, iteration, and improvement.
2. AI Agent Development:
Develop autonomous agents capable of dynamic decision-making, task delegation, and seamless inter-agent communication.
Use LangChain to enhance agent capabilities, such as reasoning over unstructured data and interfacing with external knowledge bases.
3. A/B Testing & Experimentation:
Design and execute A/B tests to compare AI agent strategies, workflows, and decision-making models under varying scenarios.
Develop and implement metrics for evaluating system performance (e.g., latency, accuracy, scalability).
Use experimentation frameworks to test hypotheses and gather insights on system improvements.
4. Beta Testing & Real-World Simulation:
Set up controlled beta testing environments that mimic real-world logistics operations.
Simulate edge cases, bottlenecks, and high-load scenarios to ensure system robustness and scalability.
Gather feedback from beta users and iterate on the system to address discovered issues.
5. Progress Demonstration:
Develop dashboards and visualizations to showcase key performance indicators (KPIs) and test results.
Implement tools to log and track agent interactions, decision outcomes, and error rates in real-time.
Regularly present progress to stakeholders, highlighting improvements and areas for refinement.
6. Optimization & Scalability:
Optimize multi-agent interactions and resource allocation for real-world logistics challenges.
Ensure the system scales seamlessly for complex operations involving high volumes of agents and data.
7. Integration:
Seamlessly integrate the multi-agent system with logistics platforms, such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
Use LangChain tools to connect agents to APIs, external knowledge graphs, and live data streams.
8. Collaboration & Leadership:
Lead a team of engineers in developing advanced AI solutions, mentoring them on testing frameworks and innovative technologies like CrewAI and LangChain.
Collaborate with cross-functional teams to align AI development with business needs.
9. Research & Innovation:
Stay updated on the latest advancements in multi-agent systems, LangChain, CrewAI, and testing frameworks.
Introduce cutting-edge techniques to continuously improve the AI system’s performance.
Required Qualifications:
Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).
Experience:
• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.
• Proven experience in conducting A/B testing and beta testing for AI systems.
• Hands-on experience with CrewAI and LangChain tools.
• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.
• Should have practical experience with LLM application deployment.
Technical Skills:
• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).
• Strong understanding of A/B testing platforms and methodologies for AI systems.
• Expertise in building beta testing pipelines and real-world simulation environments.
• Familiarity with distributed systems, reinforcement learning, and natural language processing (NLP).
• Proficiency in using LangChain tools for chaining tasks, knowledge retrieval, and reasoning.
• Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
• Good to have experience in Cursor & MCP.
• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.
Preferred Qualifications:
Experience in logistics systems, such as route optimization, shipment tracking, and demand forecasting.
Familiarity with graph theory, network optimization, and blockchain for agent security.
Background in designing scalable systems tested under diverse operational conditions.
Soft Skills:
Strong analytical and problem-solving abilities.
Ability to communicate technical concepts effectively to stakeholders.
Leadership skills for mentoring teams and guiding project execution.
- At least 5 year of experience in Cloud technologies-AWS and Azure and developing.
- Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
- Hands on experience in DevOps tools configuration in different environments.
- Strong knowledge of working with DevOps design patterns, processes and best practices
- Hand-on experience in Setting up Build pipelines.
- Prior working experience in system administration or architecture in Windows or Linux.
- Must have experience in GIT (BitBucket, GitHub, GitLab)
- Hands-on experience on Jenkins pipeline scripting.
- Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
- Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
- Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
- Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
- Good to have experience in migrating code repositories from one source control to another.
- Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
- Must have good communication skills and problem solving skills
Role and Responsibilities:
As a PHP Developer, you will be responsible for collaborating with our cross-functional teams to design, develop, and maintain web applications that meet our clients' requirements. Your role will involve the following responsibilities:
- Develop and maintain web applications using PHP and other relevant technologies.
- Collaborate with front-end developers, designers, and other stakeholders to ensure seamless integration of front-end and back-end components.
- Write clean, efficient, and well-documented code while adhering to coding standards and best practices.
- Participate in the entire application lifecycle, from concept and design to testing, deployment, and maintenance.
- Troubleshoot, debug, and resolve issues related to web application functionality and performance.
- Optimize applications for maximum speed and scalability.
- Stay up-to-date with industry trends and emerging technologies to continually improve your skills and the solutions we provide.
- Actively participate in code reviews, knowledge sharing, and continuous improvement initiatives.
- Collaborate with project managers to meet project milestones and deliver high-quality solutions on time.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience as a PHP Developer with a strong portfolio of web applications.
- Proficiency in PHP, MySQL, JavaScript, HTML, CSS, and related technologies.
- Experience with PHP frameworks such as Laravel, Symfony, or CodeIgniter.
- Familiarity with version control systems (e.g., Git).
- Strong problem-solving skills and a proactive attitude towards challenges.
- Good understanding of software development principles and design patterns.
- Excellent communication and teamwork abilities.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Attention to detail and a commitment to producing high-quality work.
Additional Information:
- This is a full-time position based at our Bhilai office.
- Competitive salary and benefits package.
- Opportunities for skill development and career growth within the company.
- Collaborative and vibrant work environment.
Responsibilities:
Your Major Job Responsibilities as an ODOO Developer would be:
· You will lead and participate in various development projects for our products and services and be involved in all development-related aspects of our technical operations.
· Take Initiative for the required changes in the software development process to manage overall quality.
· Solve complex performance and other critical problems and architectural challenges.
· Develop applications/features that affect everyday life.
Required Skills Sets:
· Strong knowledge of Python and programming concepts.
· Complete understanding of ODOO basic flow.
· Knowledge of data models available in ODOO core.
· Proven expertise in developing custom modules in ODOO.
· ODOO Technical functional knowledge.
· Experience in developing the latest versions of ODOO and Excellent debugging skills in Odoo.
· Experience in migrating from earlier ODOO versions to latest versions.
· Core knowledge about the current features available in ODOO – Sales, Purchase, CRM, Accounts, Inventory, Projects, Timesheet, HR etc.
· Knowledge in handling ODOO front end (XML and Java Script)
· Good knowledge of PostgreSQL with the ability to write SQL queries.
· View customization – work on Widgets, Wizards, Java Script, view XML etc.
· Q-Web reports creation.
· Data import using ODOO import as well as custom import using Python.
· Knowledge of Version Control Systems like git.
If you can put one leg into the analogue world and another leg into the digital world to quickly translate business objectives into technical recruitment into software screens... If you think the computer screen is the world that you really want to make an impact on it is more significant than life. Then come join us.
Think you’ve got it in you? Let’s check the requirements:
- Excellent verbal and written communication skills (They always say communication is key, don’t they?)
- Time management (Time is always of the essence at iThink)
- Organisational skills
- Be well versed with the draw.io tool or any flow chart-making tool (going with the flow is good, but so is planning!)
And that’s it!
What duties does the job involve?
During your time as a Business Analyst on our ITL team, you will be:
- Enjoying your time with us
This we can assure you of, but apart from it, you will be required to:
- Creating technical reports, activity diagrams, BRD, FRD and manuals for the team (help us help others?)
- Developing workflow charts for system changes
- Monitoring each project's progress and optimising processes (concrete results for our efforts, you know?)
- Work as a SPOC between the Tech and Marketing Team and other stakeholders (like we said, coordination skills are a must!)
- Collaborate with project sponsors to determine project scope and vision (great minds don’t always have to think alike!)
- Require Knowledge of the Balsamiq Tool.
- Should have a basic understanding of Figma.
About Company
Couture AI Platform provides Pluggable Building Blocks to entire
AI stack, which are used to build and productionize varied
enterprise ML and deep learning use cases. It has enabled some
of largest global organizations implement specific vertical
targeted products build on top of its proprietary AI platform.
Nature of Business Artificial Intelligence Platform
Company Website www.couture.ai
Job Designation Product Manager - Decision Science
Job Location Bengaluru
Job Description &
Skills Required
Basic Qualifications:
• Bachelors (+Masters preferred) in Computer
Science/Mathematics/Research (Machine Learning, Deep
Learning, Statistics, Data Mining, Game Theory or core
mathematical areas) from Tier-1 institutes (IITs, IISc, BITS, IIITs,
top-ranked global Universities) with good individual academic
score.
Looking for decision science managers.
• Strong working knowledge of deep learning, machine
learning, and statistics.
- Domain understanding of Personalization, Search, Visual
and Videos.
• Expertise in using Python, statistical/machine learning libs.
• 5+ years of hands-on experience defining large scale AI
solutions and its deployment for millions of customers.
• Expertise with understanding the raw data, data
transformation and feature selection.
• Expertise with understanding of metric-driven impact-analysis
of the AI solutions.
• Ability to think creatively and solve problems.
Key Responsibilities:
• Take ownership of end-to-end engagement from defining to
delivering the business requirements, working with various
stakeholders within Couture AI and customers.
• Create feedback loops to generate the product roadmaps.
• Formulate the appropriate predictive, analytic, ML or Deep
learning solutions leveraging Couture AI Platform.
• Carry out a cost benefit comparison of various solutions, not
only driven by analytical rigor of the solutions, but also the
pragmatic aspects of deployment, data and adoption cost.
• Work with platform and tech teams to implement the
solutions.
• Drive adoption of the Couture AI Platform solutions via
demonstrating improvement in success metrics and interfacing
with business partners from other teams.
• Building business cases and models to quantify new
opportunities, using data and solid business judgment.
Job Details:
1) Work from Home (Full Time )
2) Flexible work hours & location
3) Live online (1-0-1) classes
4) Passion for Teaching Kids aged 6-18
5) Laptop/PC with Microphone and Camera with Stable Internet Connectivity
6) Good Command over English is a must
7) Are available for a Minimum of 6 months
8) Working on teaching topics like Drone and UAV
9)Helping the kids in learning and growing their knowledge base
10) Hands-on experience in project/drone building will be preferred









