
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.
Responsibilities
Develop quality mobile and web applications
Design highly scalable, testable code
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Qualifications
Bachelor's degree or equivalent experience in Computer Science or related field
Development experience with programming languages
Hands on knowledge of dart would be great
Hands on knowledge of flutter would be great
Experience with the BLOC design pattern would be a big plus
Working knowledge of API integration
Experience with Flutter 2.0 for building both web and mobile applications would be a big plus
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You can contact me - nine three one six one two zero one three two
The Role:
A seasoned, experienced Enterprise SaaS sales & business development leader to join the growing company's leadership team. In this role, you are responsible for developing and executing sales and go-to-market strategies that help achieve new client sales & revenue goals for the company. The VP of Business Development & Sales will also work closely with other stakeholders to drive strategic direction and resource allocation for the company.
Key Responsibilities -
- Strategic Thinker & Leadership: Leading from the front on all important Client facing discussions, while providing direction to the team on the positioning, go-to-market strategy and priority amongst the prospect segments.
- Full Sales Cycle Ownership: Tactfully and strategically enable the team to follow up with the prospects regularly, host the commercial negotiations and drive the needed urgency towards deal closures.
- Partnerships & Influencer Management: Actively discover, acquire and engage with strategic partners/industry influencers, consultants and resellers to drive an efficient channel of demand creation and client acquisition across multiple geographies
- Data & Process Driven-You obsess with data, analytics and processes to ensure repeatability and consistency around meeting & exceeding the Quarterly goals and also enabling data-led experimentation in short delivery cycles.
- Team Management - Manage a team of Sales representatives responsible for selling Enterprise Software and New Customer Acquisition
Skills Required:
- Strong understanding of company positioning, pricing, and business development strategies for complex Enterprise SaaS Companies
- Extensive experience negotiating terms and closing contracts for business
- Strategic thinker with strong storytelling skills and written communication
- Strong cross-functional partner, particularly with Product, Marketing and Client Management teams.
- Experience of selling to the US from India
Senior Tech Lead specializing in FSM modules with over 7 years of experience in Field Dispatch and 2 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery
Intermediate Developer specializing in FSM modules with over 3 years of experience in Field Dispatch and 1 year in FSM modules. Skilled in developing and optimizing field service management solutions to enhance operational efficiency and service delivery.
Please find the job details.
Role - PLSQL Developer
Location - Mumbai, Pune
Exp - 2 to 4 Yrs
Budget - 60K PM
PL/SQL Coding
Primary Skillset: Oracle PL/SQL, SQL Loader, SQL
Secondary Skillset: Pro*C/Linux Shell Script
Proficiency in Software Development Life Cycle
Scrum Framework knowledge
Experience working in an agile environment
Experience building complex systems that have been successfully delivered to customers
Experience in communicating with users, other technical teams
Thanks and Regards,
Rajan

Technology Lead
Location: Bangalore/Mumbai
Requirements:
- Experience in building tech platforms
- Setup SDLC processes within the team.
- Define Architecture and tech design of the system. Take strategic calls in deciding the tech stack to be used.
- Should be a hands on coder and should contribute significantly to the code base.
- Manage task allocation and delivery timelines for the team.
- Team building and hiring. Should be able to define the resource requirements and work with hiring managers to fill in the positions.
- Work closely with the product and business team to execute the vision and roadmap of the company.
- Domain expertise in Payments/Lending/Fintech is preferred.

Plan and implement projects
Help define project scope, goals and deliverables
Define tasks and required resources
Collect and manage project team
Allocate project resources
Create schedule and project timeline
Track deliverables
Support and direct team
Monitor and report on project progress
Implement and manage change when necessary to meet project outputs
Evaluate and assess result of project
Skill Sets –
• Candidates should have managed a minimum of 5 Mobile and web application projects
• Minimum of 1-2 years of experience in mobile application management
• Strong in mobile application technologies –Preferably IOS and Android and Hybrid application development
• Experience of onsite project management using agile methodology is essential.
• Understanding of Apple/Android best practices for application development.
• Sufficient experience in both management of software projects and functional management of software development teams.
• Develop full-scale project plans and associated communications documents using the Agile methodology.
• Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and other stakeholders.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop the required materials including technical specifications, project and resource plans, project updates, and presentation materials.
• Develop short-term and long-term project plans, priorities and objectives
• Understanding of available framework(s) for application development on iOS platform.
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to multi-task under pressure and work independently with minimal supervision.
• Excellent communication skills
Knowledge/skills
• Expert knowledge of application operations
• Expert abstract reasoning, problem isolation, and troubleshooting skills
• Good knowledge of ITIL practices
• Experienced in working under pressure and tight deadlines




