About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
NodeJS (Node.js)
MongoDB
ExpressCompany Profile:
Livello India Private Limited is a start up company with its parent company based in Germany in the city of Dusseldorf. We started in the year 2016 with a vision to create revolution in the domain of retail technology to automate and simplify the shopping experience of our customers. We have started our R&D division in India with a vision to strengthen and expand our R&D team to come up with the products that will make the shopping experience of our customers fast and hassle free. Our expertise consists of fullstack, IoT,cloud, data science, computer vision, embedded systems, test automation, electronics and mechanical engineering.
For more information, please visit our website https://www.livello.com/technologies?lang=en
Tasks:
· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS &TypeScript)
· You support the technological conception, programming and implementation of new features
· You help manage IoT-to-Cloud services, Microservices and GCP
· Experience of working with MongoDB
Mandatory Requirements:
· Bachelor or Master student in an IT-related field of study
· 3-4 Years of Experience in Backend along with Software Deployment
· Ability to holistically conceive applications in multiple technologies in the backend
· Experience with Node.JS, TypeScript and Mongo DB.
· Hands on exposure to cloud infrastructure (GCP/AWS/Azure)
Nice to Have:
· Experience with GraphQL, Nest.JS, Docker and Kubernetes
· Understanding of IoT device management and message brokers like AMQP or MQTT
· Good to have DevOps experience
· Exposure to Agile Scrum Framework
Benefits:
· A responsible position in a fast-growing and highly innovative start-up
· An agile and diverse team with colleagues from all over the world
· English speaking open work environment, with flat hierarchies and short decision-making paths
· Advanced technology stack leveraging cutting-edge IoT hardware and software
· Creative freedom for own ideas, projects and personal development
· Team building, learning and start-up events
· Opportunity for diversifying your technical learning.
Key Responsibilities:
- Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
Qualifications:
- Graduate with at least 5 years experience in social media & community management
- Active and engaged participant in social media
- Strong verbal, written and presentation skills to communicate effectively
- Strong interpersonal skills and ability to build relationships with cross functional stakeholders
- Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
- Ability to identify and track relevant community KPIs
• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects recommending
solutions.
• Outbound calling on data collected through lead generation activities / secondary data
sources.
• Daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards.
• Must be-energetic, well-spoken, and eager to close sales deals and generate revenue for the
organization.
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)MongoDBJob Profile
A NodeJs developer will be required to deploy and maintain network applications. Manage the exchange of data between servers and users, develop back-end components, and connect applications with other web services. Will also act as a support front-end developer by integrating web-based applications in Angular. With good hand's on experience in Rational Database i.e. MySQL & PostgreSQL.
Desired Candidate Profile
- Minimum 3+ years experience on Node JS
- Mandatory experience of 2 years in Angular 2 & above
- Experience on Bootstrap or any other JS Framework
- Very good knowledge of rational databases MySQL & PostgreSQL
- Good Knowledge of MongoDB.
- Excellent on web technologies including HTML, CSS, JavaScript, AJAX jQuery
- Experience in common third-party APIs
- Strong debugging skills
- Strong analytical skills and problem-solving aptitude
Excellent English writing and speaking skills are a must
Annual CTC : INR. 5,00,000/- to INR. 10,00,000/-
Role Type: Full Time
Job Location: Noida/Hybrid
About Purplebox:
Purplebox is an engineering focussed staffing company which helps some of the best software
startups and product companies to hire and scale up.The founders come with more than a decade of
expertise in building software engineering teams for organisations in various domains such as
Enterprise, SaaS, eCommerce, and HFT in India, UK and US regions.
Responsibilities
The BDE would be reaching out to top software focussed startups and big public companies who are
aggressively hiring and then will attempt to convert those companies into clients.
Requirements
-Should have a dynamic attitude and must be ready to take on the challenges daily
-Should have Sales attitude
-Should have great communication skills (English and Hindi)
-Should be willing to travel
-Proficient in Google Sheets/Microsoft Excel
Qualifications
MBA with Sales/Marketing as Major
Perks:
-Decent Salary after the traineeship and opportunity to work with founders directly
-Client Site Travel perks and reimbursements related to food.
PHP
HTML/CSS- 5-7 years of web application and web site development with Drupal (corporate web sites, ecommerce sites, portals, mobile sites).
- 4+ years managing web application projects.
- Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.
- Experience with one or more modern JavaScript frameworks (React, Angular, Vue) React preferred
- Experience writing semantic, responsive HTML.
- Experience writing object-oriented PHP.
- Experience implementing web solutions in Drupal and PHP.
- Experience with Drupal’s theme layer.
- Experience with Drupal’s module system and experience writing or extending modules.
- Experience with Drupal’s Migrate framework.
- Experience with Drupal JavaScript behaviors.
- Experience with Acquia provided tooling and development workflows for Drupal 8/9 preferred.
- Experience implementing, accessibility standards (Section 508, WCAG).
- Experience with CSS preprocessors (Sass, Less).
- Experience with version control tools (Git).
Java
Kotlin
Android DevelopmentLocation: Technopolis IT Hub, Noida Sec-62
Salary: Negotiable as per last CTC
Job Description
- Experience in developing enterprise grade Android Mobile Apps, NDK, and SDKs.
- Experience in Rest i.e SQLite, Faragments, Activities, Intents, Google API’s (FCM, MAP, Analytics, AdMob etc.).
- Experience in apps development with Payment gateway Integration and POS terminal like VeriFone/Ingenico/Pax.
- Experience on client-server application involving web service calling.
- Knowledge of Android Life Cycle and Threading Concepts.
- Knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Strong understanding of material design, memory management, files I/O, network protocols, concurrency, multi-threading etc.
- Strong understanding of OOPs fundamentals, Java, Kotlin, JSON, Android 5 and above.
- Knowledge in architecting large solutions using patterns, like MVVM, VIPER.
- Knowledge of different screen sizes,andandroid version classes compatibility.
- Knowledge of Third party libraries like Volly, Retrofit, ButterKnife, Picasso.
- Knowledge of XML, JSON parsing, GPS and Google Maps integration.
- Knowledge of Firebase Services Other Third-party Services.
- Understanding of code versioning tool, like Git.
- Familiarity with deploying Android apps to the Google Play Store and should have published at least five Android app.
- Knowledge of OPENGL.
C#
Python- Experience in developing and validating diagnostics (UDS Protocol)
- Excellent knowledge of UDS Protocol (ISO 14229)
- Expertise in VBA / C# or Python Scripting
- Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
- Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
- Preferred experience in Matlab / Simulink
- Preferred experience ECU SW Development and architecture
- Fair communication interpersonal skills.
- Interpersonal skills.
- Good to have ISTQB certification
We are looking for an enthusiastic team member to help discover new prospects & bring closures. An energetic and focussed practitioner who wants to make a career in Sales/Inside Sales.
Key Strengths:
Pleasing personality, infectious energy and ability to sell.
Responsibilities
- Discover prospects through cold calling, networking and social media
- Meet to convert and
- Manage converted accounts
Requirements
- Bike (due to currently restricted modes of transport)
- 1-3 years experience in sales (to give you a jump start)
- Willingness to be on the field (well you got to meet your clients!)
If you are a person befitting the role, do connect with us with your resume, current and expected Salary.
PS: THIS IS A WORK FROM OFFICE JOB ONLY. IF THIS IS NOT SOMETHING YOU ARE OPEN TO, PLEASE DONT APPLY.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon