
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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About the Role: As a UX/UI Design Intern, you will work closely with our Senior Designer to contribute to various design projects. Your primary responsibilities will include assisting with wireframes, creating high-fidelity mockups, and collaborating with development teams to ensure seamless implementation. Additionally, you will participate in user interviews and feedback sessions to enhance our design processes.
Responsibilities:
-Collaborate with the Senior Designer to develop wireframes and UI elements.
-Create high-fidelity mockups and design handovers for development teams.
-Design visually stunning interfaces that enhance user experience.
-Assist in conducting user interviews and synthesizing key insights.
Requirements:
-We do not provide internships for graduation/academic projects; You should be a graduate or in the final semester of graduation.
-Outstanding portfolio demonstrating proficiency in typography, interaction and visual design, and ideation
-Sound understanding of Google Material Design principles.
-Proficiency with design tools such as Figma/Sketch/Adobe creative suite.
-Strong communication skills in person, written, and via video conferencing.
-Ability to provide and receive constructive feedback.
-A genuine passion for design and a curious, generous attitude towards learning.
Experience: 2-5 Years*
Working Hours: 9:30 AM to 6:30 PM
Working Days: Weekly 5 days (Mon to Friday)
No of Vacancies: 3
Salary: No bar for the right candidate
Location: Makarba, Ahmedabad
Job Type: Full-Time (On-Site)
Qualification: (BCA, MCA, BSC.IT, MSC.IT, B.E.CE, BE.IT, MBA)
Job Summary
We are looking for Senior-level of Paid Media Expert. You have to work for a single/Multiple ecommerce brand or at a digital marketing agency where they handle international clients and manage the team. You will need to analyzing campaign performance and making optimizations. You need to install tracking pixels.
Job Role:
● Create content which meets internal/clients standards
● Research opportunities for new social marketing / Google Ad platforms.
● Review and approve content on a daily basis
● Create and manage monthly report
● Stay up to date with social media and google ad trends and best practices
● Collaborate with the team to create social media, Google Ad and video content.
● Monitor analytics with the rest of the team to identify viable ideas, trends, and growth patterns to grow insights.
● Prepare accurate reports on our marketing campaign's overall performance.
● Understand audience behavior and create segmentation.
● Positive attitude and a team player.
● Smart creative problem-solving skills.
Requirements
● You must have good knowledge of Google ads like Search, Display, Performance Max, video ads. Setup, manage and optimize campaigns on Google AdWords and YouTube.
● Develop and deliver social media optimization (SMO) and Social Media Marketing (SMM) like Facebook, Instagram, LinkedIn, Pinterest, twitter.
● Analyze analytics to identify areas of opportunity and utilize conversion rate optimization tactics (i.e. A/B, split testing etc.) to squeeze as much ROI as humanly possible out of each amount spent. ● Prepare performance analysis reports and make recommendations for corrective modifications with a view to ongoing optimization.
● Candidates must have good knowledge: Prepare and manage the digital marketing campaign - Facebook ads, Google ads, Instagram ads, LinkedIn, Pinterest - monitor revenue generation, website traffic, conversion & conversion rates.
● Coordinate with advertising and media experts to improve marketing results.
● Identify the latest trends and technologies affecting on Facebook Ads.
Perks
● 5 Days working
● Friendly & Supportive teammates.
● Festival & Birthday celebration.
● Great Work Culture.
● Leave encashment
● Performance-Based Monitoring & Appreciation.
we are looking for a qualified Digital media specialist to join our team. You will lead our marketing efforts using new media and digital tools.
If you know how to creatively handle various online marketing tools, like websites, podcasts and blogs, this position is for you. You will work with different teams to coordinate our marketing, advertising and promotional activities.
Ultimately, you should be able to promote our company and increase client engagement.
Responsibilities
- Campaign management: Create, monitor, and maintain marketing campaigns
- Content creation: Develop written and visual content for campaigns
- Data analysis: Use analytics to track campaign performance and user behavior
- Market research: Research competitors, advertising trends, and target audiences
- SEO: Create and manage organic search campaigns
- PPC: Create profitable pay-per-click advertising campaigns
- Reporting: Report on campaign results to stakeholders and management
Skills and qualifications
- Knowledge of marketing
- Proficiency in analytics tools
- Strong analytical skills
- Attention to detail
- Ability to multitask
- Ability to work in a team
- Knowledge of digital tools, such as social media and email
Job Description :-
- Contacting potential partners to establish rapport, arrange meetings and secure new partners. Initiate, structure, and negotiate high-impact strategic brand partnerships directly with Top E-commerce, OEM and Offline partners for various retail/financial products
- Planning and over-seeing new marketing initiatives with partners.
- Researching organizations and individuals to find new opportunities for business
- Finding and developing new market opportunity and improving sales.
- Managing a team of Growth RM's
- Attending conferences, meetings, and industry events.
- Develop quotations and proposals for various clients.
- Develop goals for the development team and business growth and ensuring they are met.
- Train personnel and helping team members develop their skills.
Requirements :-
- Graduate / Post Graduate degree in business, marketing, or related field.
- The ideal candidate will have prior experience in Business Development dealing with Fintech companies, Wealth Management Start-ups, Payment Aggregators and Payment Wallets, acquiring new partners, servicing and managing the account and arranging for meetings and negotiations on behalf of the company.
- Must be an organized multitasker, be able to handle diverse projects at once and meet tight deadlines.
- Start-up experience will be preferable.
- Strong communication skills and IT fluency.
Work Dynamics
What this job involves:
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Giving daily handover of tasks completed and pending
• Ensuring all devices are operational and placed at the desk. iPad /printer/ Camera/ Scanner Etc.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Issuing Temporary access cards to Accenture employees & following up via emails for returning cards.
• Handling cash and maintaining the VMS register .
• Regular checking/monitoring of emails addressed to reception and prompt reply of all email.
• Checking the VMS and ensuring all Clients and Visitors badges are prepared as requested.
• Following up with teams to ensure approvals are in place for all upcoming visits
• Updating the agenda of Client visit at Innovation Hub .
• Checking the Client welcome screen and getting it updated by IT team .
• Coordinating with HK for proper cleaning and maintenance e of lobby .
• Checking that Client Elevator is well maintained operational all the time
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
- Experience with Dassault Enovia system administration in a windows environment
- Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
- Experience in setting and maintaining TomEE and Apache Webservers
- Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
- Interaction experience with Dassault on Service Requests is add advantage
- Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
- Strong Knowledge on MQL and TCL
- Added Advantage on Installation for new Enovia version above R2017x.
- Knowledge on Build deployments and Github repository.
- Working on Engineering and Manufacturing Central added Advantage.
- Strong interpersonal and verbal/written communication skills required.
- Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
- Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
- Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
- CAD integrations, Unified Product Structure, IIP Classification
Responsibilities:
- Work on customization and configuration of Engineering & Manufacturing central.
- Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS
Responsibilities
Designing, developing, and testing UI for mobile and web applications
Build reusable code and libraries for future use
Accurately translate user and business needs into functional frontend code
Qualifications
Bachelor's degree or equivalent in Computer Science
1+ years' experience in WordPress/frontend development
Experience building object-oriented web applications in JavaScript, HTML5, and CSS3
Experience with Shopify is a plus

