About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Experience: 3-5 years
Job Description:
We are seeking a skilled iOS Mobile Application Developer to join our dynamic team. The ideal candidate will have experience in developing high-quality mobile applications, with a strong focus on implementing calling features and CRM integrations. You will work closely with cross-functional teams to design, develop, and maintain innovative applications that enhance user experience.
Key Responsibilities:
- Design, develop, and maintain iOS applications using Swift and Objective-C.
- Implement calling features using VoIP technologies, ensuring high audio quality and performance.
- Integrate CRM systems and third-party APIs, optimizing the application for seamless data exchange.
- Collaborate with UX/UI designers to create intuitive and engaging user interfaces using Xcode and Interface Builder.
- Work with RESTful APIs and JSON to manage data communication between the app and backend services.
- Utilize version control systems, particularly GIT, to manage code changes and collaborate with team members.
- Troubleshoot and debug applications to enhance performance and reliability.
- Stay updated on the latest industry trends and best practices in iOS development.
Qualifications:
- Bachelor's degree in Computer Science or a related field.
- 3-5 years of experience in iOS application development.
- Proficiency in Swift and Objective-C programming languages.
- Experience with iOS SDK, Xcode, and Interface Builder.
- Strong understanding of RESTful APIs, JSON, and networking concepts.
- Familiarity with version control systems, especially GIT.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to work collaboratively in a team environment.
**
For the role of dot net developer, the responsibilities of the developers include following a list of tasks:
To develop, design, test, maintain and support custom mobile and web applications
To collect the software requirement by customer and develop the application as per their requirement
Evaluate and research the products and technologies related to software
To design and develop the activities and procedures related to activities and maintenance
To write the high-quality code to meet customer requirement
To design, develop and implement the critical applicationfor.Net environment
Alienate the project work as per client’s requirement and budget
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
What we are looking for:
● Overall 8+ Years of Experience in Web Application development.
● 5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware
● 3+ Years of Designing Middleware using Node JS platform.
● Good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.
● Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.
● Good Experience with TDD Driven Development and Automated Unit Testing.
● Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.
● Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and
Authentication(JWT/OAUTH).
● Experience supporting and working with cross-functional teams in a dynamic environment.
● Experience working in Agile Scrum Methodology.
● Very good Problem-Solving Skills.
● Very good learner and passion for technology.
● Excellent verbal and written communication skills in English
● Ability to communicate effectively with team members and business stakeholders
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to delivering the best products and solutions to our customers.
- Outstanding ability to think creatively, and identify and resolve problems
- Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere
- Ability to clearly and effectively articulate thoughts and points
- Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieve company goals
- High levels of integrity, autonomy, and self-motivation
- Excellent analytical, organizational, project management, and time management skills.
Experience: 5 to 6 years
Tertiary qualifications in Software Engineering.
2+ years experience in front end development using React or another JS or TS based language such as VueJS, Angular 8years.
2+ years experience in modern web design.
2+ years experience in full stack development using Python or PHP based backends.
1+ years experience microservices development.
1+ years experience with AWS Lambda, API Gateway or similar.
Understanding of OAuth or OIDC authentication flows Understanding of the OWASP Top 10 secure coding recommendations.
Exposure to basic Database Design.
Exposure to and understanding of PromQL or GraphQL, REST and SOAP.
Requirements:
Ability to work effectively in a team and independently.
Excellent English written and verbal communication skills.
Ability to multi-task and work under pressure.
Strong organizational, analytical and problem solving skills.
Ability to develop and maintain strong interpersonal working relationships with peers and customers.
Thoroughness and a high level of attention to detail.
Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.
- Looking for 2+ Years of Java Developers.
- Looking for Immediate joiners.
- Application development experience in Spring Framework, Spring MVC ,Spring Boot.
- Experience in designing and developing microservices.
- Experience in data structures.
Location: Bangalore
Hello! We are looking for the right Frontend Developer.
What you will work on Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. A thorough understanding of all the components of our platform and infrastructure is required as you will be working closely with the back-end team to decide REST contracts.
Responsibilties
• Assess the technical feasibility of UI/UX designs
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
• Assure that all edge cases are handled
• Collaborate with other team members and stakeholder
What can CasaOne promise you – An opportunity to - increase your rate of learning exponentially by defining hard problems and solving them - partake in a high-growth journey and increase revenues 5x+ Y-o-Y - be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’ - build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing - build high-performance teams
The must-haves
• Good understanding of single-page web applications and Javascript libraries and frameworks, such as ReactJS, AngularJS, and jQuery.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Proficient understanding of web markup, including HTML5, CSS3.
• Basic understanding of CSS pre-processing platforms, such as LESS and SASS.
• Good understanding of responsive web development.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Basic understanding of SEO
You will be responsible to ensure seamless user interaction with our products and aim to enhance this on a daily basis. Our tightly knit engineering team works on a wide range of cutting-edge products. If you know what it takes to build magical user experiences and consider performance to be the key feature of your app, this is definitely the right place for you.
POSITION RESPONSIBILITIES:
-
→ Developing new user facing features using ReactJS
-
→ Building reusable components and frontend libraries for future use
-
→ Translating UI/UX design wireframes into high quality code that will produce visual elements
of the application
-
→ Optimizing components for maximum performance across a vast array of web capable
devices and browsers
-
→ Create unit, scenario, integration sanity test etc. if required
-
→ Write documentation for your code
-
→ Understanding the nature of asynchronous programming and its quirks and workarounds
Understanding differences between multiple delivery platforms, such as mobile vs. desktop,
and optimizing output to match the specific platform
-
→ Understanding fundamental design principles behind a scalable application
MUST HAVE:
-
Proficient in HTML, CSS, Javascript (ES6 or above) including DOM manipulation and Object Oriented Javascript
-
Strong command in ReactJS / Redux
-
Knowledge of different performance optimisation techniques
-
Knowledge of handling asynchronous behaviour using Redux Saga/Thunk
-
Knowledge of using RESTful APIs with error handling
-
Fundamental knowledge of a better user experience
-
Familiarity with code versioning tools GIT
-
Good problem-solving skills
GOOD TO HAVE:
-
Familiarity with different design patterns and functional programming
-
Experience in any open source project
-
Experience with any CSS frameworks such as Semantic UI/Bootstrap/Material UI