
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Working days: 5 + Saturdays
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- Create engaging 2D animations and motion graphics for various digital platforms.
- Design and edit videos to align with brand strategies and campaign goals.
- Collaborate with design and marketing teams to produce high-quality content.
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- Proficiency in Adobe After Effects, Adobe Premiere Pro, and other motion graphics software.
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- Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
- Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
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- Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
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- Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
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Qualifications:
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- Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
- Demonstrated success in developing and executing digital marketing strategies and campaigns.
- Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
- Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
- Excellent analytical skills and ability to interpret data to drive decision-making.
- Strong leadership and team management abilities, with a track record of leading successful teams.
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What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.

· Good knowledge of object oriented programming, object modeling, relational databases, Unix/Linux platform
· Experience of JavaScript is must.
· Development of new functional business modules
· High-level user support (technical)
· Involvement in the Open ERP project.
· Strong in logical and problem solving skills.
· Good knowledge of Python and ODOO framework.
· Development and extension of the Open Object framework and its existing modules.
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· Experience in the integration process of Open ERP with third party applications.
· Should have designed, developed and released at least 5 product/applications of acceptable scale in an end to end manner.
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· Preparation of requisite documentation for the same, including timelines and costing.
· Creation of End user manuals and training videos.
· Testing of the application to verify the functionality as desired by the customer.
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Kubernetes Engineer Requirements & Skills
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Hiring for bde -bidding knowledge with good communication skills
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Responsibilities:
o Strong knowledge of photo editing software tools.
o Creativity and artistic mind-set.
o A firm grasp of market trends and consumer preferences.
o Advise best practices and optimizations throughout design projects.
o Translating research into feasible ideas and designs that will satisfy consumers.
o Conducting research on current trends in photography styles, techniques, and technologies in order to keep abreast of industry trends.
o Leadership and motivational skills.
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o Ensure projects are completed in a timely manner with a quality product.
o Collaborate with fellow designers to develop new approaches for creating more-expressive graphics for the company.
Qualifications:
o A degree in graphic design, industrial design, or interior design, or equivalent experience.
o 1 to 2 years of experience in graphic design.
o Proficient in using Adobe Photoshop
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technologies such as Spring, Hibernate, Rest services.
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Job Description
We are looking for a ROR developer. If you're a creative problem solver who is eager to develop amazing products and hungry for a new adventure, a word class workplace is waiting for you.
- Production experience in Ruby.
- A completed technical degree in Computer Science or any related fields.
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- Being comfortable with microservices architectures, API-based
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- Problem solving and collaborative mindset.
- Experience working with DevOps (Docker, Kubernetes, Terraform).
- Experience with AWS (RDS, DDB, Lambda, CW, EC2, SQS, SNS, Cognito, Kinesis).
- Experience with performance improvements (Caching Techniques, SQL Query Optimization, Performance monitoring and profiling.
- Deep understanding of service-oriented and microservices architectural patterns, troubleshooting methods and best practices.
- Takes end to end ownership of the development and operation of complete features.
- Azure Devops - Working experience in Azure yaml pipelines. (Note – Some say they worked in yaml but it’s for Jenkins and not Azure devops)
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- Powershell scripting to automate and deploy .Net applications.
-Experience in Sales and Tele-calling
- Handle outbound calls
- Knowledge of Sales
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- Good Communication skills
- Good in Convincing part

