Senior Business Development Associate

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Job Title: Senior Manager – Jewellers Block Insurance (Sales)

Industry: Insurance Broking

Location: Mumbai Experience: 4–10 Years (Relevant Experience in Jewellers Block insurance is Mandatory)

Role Overview

We are seeking to onboard a seasoned professional with strong domain expertise in *Jewellers Block Insurance*, with a primary focus on *business development and client acquisition within the jewellery and bullion segment. The role involves driving revenue growth by acquiring and managing high-value clients, while also supporting *risk assessment, policy structuring, and claims advisory. The ideal candidate should possess a balanced understanding of both *sales strategy and technical insurance aspects, enabling effective engagement with jewellers, wholesalers, manufacturers, and trade associations.

Key Responsibilities

1. Business Development & Sales

• Drive acquisition of new clients within the jewelry ecosystem, including retail jewelers, wholesalers, manufacturers, and exporters.

• Develop and execute targeted sales strategies for Jewellers Block Insurance products.

• Identify cross-selling and up-selling opportunities, including allied covers such as fidelity guarantee and liability insurance. • Build strong networks within jewellery markets, trade bodies, and associations.

2. Client Advisory & Relationship Management

• Act as a trusted advisor to clients by understanding their business model and associated risks.

• Provide end-to-end guidance on appropriate insurance coverage, exclusions, and policy structuring.

• Maintain long-term relationships with key clients, ensuring high retention and repeat business.

3. Policy Structuring & Placement Support

• Collaborate with underwriting teams and insurers to structure customised Jewellers Block policies, including: o Stock coverage (on premises, exhibitions, and transit) o Transit risks (including Angadia and courier movements)

• Engage with insurers such as New India Assurance Company Limited, IFFCO Tokio General Insurance Company Limited, and SBI General Insurance Company Limited for quotations and policy issuance. 4. Risk Understanding & Client Support

• Conduct preliminary risk assessments and coordinate detailed risk inspections where required.

• Guide clients on improving security standards (vaults, surveillance, alarms) to enhance insurability and pricing. 5. Claims Support & Coordination

• Assist clients during claims by ensuring timely intimation and documentation.

• Coordinate with surveyors and insurers for smooth claim processing and settlement.

• Provide advisory on claim documentation, including inventory reconciliation and valuation.

Key Requirements

• Proven experience in sales of Jewellers' Block Insurance or similar high-value insurance products

• Strong understanding of: o Policy structures, inclusions, and exclusions o Transit coverage mechanisms (Angadia, courier, personal carriage) o Fidelity Guarantee and Third-Party Liability extensions o Concepts such as “mysterious loss” and stock valuation

• A strong network within jewellery markets (Zaveri Bazaar, bullion traders, etc.) will be a significant advantage.

Educational Qualification

• Graduate in Commerce / Finance / Business Administration

• Insurance certifications (III / IRDAI) will be an added advantage.

Key Competencies

• Strong sales acumen and negotiation skills

• Client relationship and stakeholder management

• Commercial awareness and revenue orientation

• Ability to handle high-value and sensitive client portfolios

Performance Metrics (KPIs)

• New business premium generated

• Client acquisition and retention ratio

• Cross-sell / up-sell conversion rate

• Client satisfaction and claim support efficiency

Regards,

Radhika Sharma

HR Manager,

Estabizz Fintech Private Limited

EMB is looking for a Product Delivery Manager to join their team! As a Product Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by our partners. You will provide excellent client service, applying the partner’s best resources and effectively managing people across departments to ensure that projects are flawlessly executed on time and on budget.

RESPONSIBILITIES:

• Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.
• Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.
• Experience in Web/ Mobile App based projects is ideal
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders
• Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
• Develop strong, trusting relationships with internal teams and clients
• Ensure flawless execution of projects
• Coordinate with the partners to develop schedules and enforce/ execute them
• Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner
• Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
• Manages project scopes to ensure projects stay on budget
• Involved in project-level strategy planning/development
• Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
• Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities
• Writes presentations, POVs, test plans, and recommendations for projects
• Presents creative ideas to clients
• Understand fast past nature of business and positively respond to last-minute client requests
• Sufficient presence to be respected by clients and internally
• Understanding problems and building solution prioritization frameworks

Required Skills

• University degree (ideally in tech-related courses)
• Ideally 1-2 years of experience in an agency environment in a client service role
• Proficient in Word, PowerPoint, and Excel
• Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills
• Ability to transfer knowledge from project-to-project
• Well organized
• Shows initiative and desire to learn
• Handles assigned work requests in an efficient, timely manner
• Has strong client relationship experience
• Can successfully complete projects without assistance
• Understanding of KPIs and analytics
• Highly developed interpersonal and communication skills
• Use sound and logical judgment
• Displays strong problem-solving skills
• Strong client service orientation
• Demonstrated strong attention to detail
• Product-oriented problem-solving approach
• Understanding of key marketing metrics and product funnel

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

Hands-on experience in Autosar methodologies and workflows.

• Sound understanding of embedded SW development using C on 32/64 bit microcontrollers.

• Experience in at least one of microcontroller architectures: Renesas RH family, Tricore or PowerPC architecture.

• Automotive Product Development Process knowledge (ASpice, ISO26262)

• Experience in one or more of Autosar BSW Modules stacks.

• Autosar based SWcs development in any domain of cluster, ADAS and IVI system.

• Com stack (FlexRay, CAN, LIN, Ethernet) / Memory Stack/ Diagnostic stack/ OS, Wdg, other services.

• Working knowledge on AUTOSAR ECU software architecture

• Understand the various features provided by AUTOSAR BSW modules and configure BSW modules in Davinci Configurator or similar tools

• Understand the AUTOSAR application (SW-C) configuration and the interaction of AUTOSAR applications (SW-C) with the underlying BSW modules

• Understand the functionality of RTE, mapping of application entities with BSW module parameters, OS scheduling concepts, ECU and BSW module state changes

• Understand the AUTOSAR methodology (ECU extract contents, import of ECU extract into configuration tool)

Understand the flow of the AUTOSAR software from application till the underlying driver.

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

• Help make company amongst the best seed-stage start-ups to work at
• Design and evolve the company's culture, talent roadmap, and various HR policies
• Source, interview and convert candidates to join the company's high growth environment where the learning curve is steep and work is demanding

Candidate should have:

• 4+ years of HR & recruiting experience in a fast-scaling technology product company
• Have an in-depth understanding of start-up organization design
• Innovative mindset and entrepreneurial approach
• Excellent communication, collaboration, and time management skills
•  

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!