Human Resource Manager

Job Description: Project Manager

Experience: 7+ Years

Job Location: Nr. Iskcon Mega Mall, SG Highway, Ahmedabad (WFO Only)

Job Description:

We are looking for an experienced Project Manager (PM), responsible for owning projects from start to finish. This role would involve managing the client relationship from an initial discovery process, through solution design and delivery, ensuring that deliverables are high-quality, optimally solve the client’s problems, and are delivered on time and on budget. The PM’s goal is to ensure that the end-to-end experience of working exceeds the client’s expectations.

What you will be doing:

• Liaise with clients and other stakeholders involved to determine and document the scope of the project.
• Collaborate with team members to prepare estimations for the project.
• Create project plans from the scope of work after collaborating with the internal team. 
• Regular management of tasks, allocation, prioritization and due dates for smooth execution of the project.
• Plan and execute daily scrum across multiple projects.
• Track project plans to ensure milestones are met on a consistent basis.
• Ensuring the requirement documentation is created properly and managed.
• Communicate project status with management, team members, and other stakeholders on an ongoing basis. Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan. 
• Manage changes to the scope, schedule, costs, and timelines for the project.
• Prepare for and facilitate client meetings
• Facilitate clear communication as a single point of contact from the client to the team. 
• Create and maintain project documentation.
• Participate in project retrospectives and work closely with the management team to regularly improve protocols and processes.

Must Haves:

• Minimum 7+ years of experience in an IT Service company with exposure to managing multiple International Projects at a time. .
• Technical Educational background is a must; B.E/BTech. 
• Excellent communicator. You must be fluent in speaking and writing English.
• Skilled in project management and decision making.
• Experience with Agile process and methods.
• Experience in working closely with multiple stakeholders like Designers, Developers, QA Leaders, etc. 
• Ability to collaborate and work with people from different backgrounds/skillset.
• Proficient with Microsoft Office and Google Suite applications. Experience working with project management tools like JIRA/ Asana / Click Up / Trello
• Requires very little direction.

CA Candidates are not applicable for this role.

2. Need candidate from Tier 1 and Tier 2 colleges only.

3. 2–3 years of hands-on experience in Financial Analysis / FP&A

4. Strong proficiency in Financial Modelling, forecasting, budgeting, and variance analysis

5. Experience preparing financial reports, presentations, and management dashboards with Advance Excel skills.

6. Strong attention to detail with high accuracy in analysis and reporting

7. Strong problem-solving skills and ability to recommend practical solutions on different Scenarios.

8. Candidate should be good in Cost Management

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

About Company:

In a world where digital-first (D2C) brands are thriving, our client is rewriting the rules of retail. Their mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. In the heart of innovation, brand emerges as a revolutionary retail space, an avant-garde fusion of shared economy, digital prowess, and tangible experiences

About the Role:

We are currently seeking a highly skilled and experienced Category Manager to join our dynamic team. The ideal candidate will have proven experience in category management roles within the e-commerce sector, with a focus on categories such as fashion, personal care, beauty, and health and wellness.

What You’ll Be Doing:

• Plan and implement effective marketing campaigns to promote category growth. Monitor and analyze campaign performance, making data-driven adjustments as needed.

• Curate and manage the product assortment within assigned categories. Work closely with vendors and internal teams to ensure a diverse and appealing product mix.

• Take ownership of the category's (P&L) statement. Develop and execute strategies to maximize revenue and profitability. Monitor and manage pricing, promotions, and discounts within the 

category.

• Cultivate and maintain strong relationships with both new and existing brands within the assigned categories. Negotiate terms, agreements, and promotional opportunities with brand partners.

• Utilize data analysis tools to gather insights into category performance. Make informed decisions based on data, identifying trends and opportunities & provide regular reports.

• Collaborate with various teams, including business, marketing, customer support, and data teams and ensure effective communication and alignment on category objectives and initiatives.

Requirements:

1. Bachelor's or Master’s degree in engineering, Business, Marketing, or a related field from a tier-1 institute.

2. 3-5 years of proven experience in e-commerce category management, preferably in fashion, personal care, beauty, or health and wellness.

3. Analytical mindset with proficiency in data analysis tools.

4. Strong understanding of retail trends, consumer behavior, and brand marketing.

5. Excellent negotiation and communication skills.

6. Experience in managing a team would be a plus.

7. Ability to work collaboratively in a fast-paced, dynamic environment.

8. Experience in a VC-funded start-up is a plus.

If you are a strategic thinker with a passion for e-commerce and a proven track record in category management, we invite you to apply.

We are seeking a highly motivated Sales Executive to join our dynamic team. As a Sales Executive, you will play a crucial role in driving the growth and success of our organisation. You will be responsible for identifying and pursuing new business opportunities, developing and maintaining client relationships, and achieving sales targets. The ideal candidate should have a strong background in CRM sales, IT sales, DGM sales, and B.

Requirements:

1. Proficiency in English
2. Bachelor's degree in Business Administration, Marketing, or a related field.
3. Proven experience as a Business Development Executive or in a similar sales role, preferably with 2-3 years of experience.
4. Strong knowledge and understanding of CRM sales, IT sales, DGM sales, and B2B sales processes.
5. Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
6. Demonstrated ability to meet or exceed sales targets and deliver results.
7. Strong negotiation and closing skills.
8. Self-motivated and target-oriented, with the ability to work independently and as part of a team.
9. Proficiency in using CRM software and other sales tools to track leads, opportunities, and sales activities.
10. Strong analytical and problem-solving skills.
11. Willingness to travel as needed.

We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.

1. Product design and development skills

• Feature prioritization
• User research
• Visual design
• Wireframing Prototyping
• Market research
• Database designing
• User testing.

2. Marketing skills

• Drafting marketing plans
• Growth hacking A/B testing
• Landing page creation(HTML)
• Content creation
• Understanding Google Analytics
• Google Ads.

3. Design skills

• Paper prototyping

• Figma(optional).

1. Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
2. Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
3. Authoring different test scenarios for user stories and functional testing of the same.

4. Define metrics, objects that are aligned with business goals and measure feature/release specific success.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.