
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Position Description:
As a dynamic Copywriter at Team Pumpkin, you hold a key role in shaping and delivering compelling narratives that resonate across diverse media platforms. Your expertise encompasses both digital and mainline. Serving as the Lead Copywriter, you contribute creative direction for various assets, ensuring alignment with strategic objectives and maintaining the highest standard of written excellence. Your autonomy extends to independently developing impactful concepts, gaining project approvals, and addressing revisions with Project Managers, all while keeping the Creative Lead informed of project progress. With a sharp eye to spot copy errors, a keen interest in picking up the latest trends, and an individual style of writing, you contribute best practices to uphold Team Pumpkin’s creative quality, collaborating seamlessly with a multidisciplinary team, including designers and production artists.
Detailed Responsibilities:
- Independently craft compelling narratives with top-tier quality across all media platforms.
- Apply creative direction across various mediums, digital and mainline, for a diverse clientele.
- Proactively generate written content, ensuring adherence to brand standards, and incorporating the latest trends and industry best practices.
- Foster constant and accurate communication within the team, collaborating with designers, writers, production artists, and managers.
- Provide supervision for other writers when needed, sharing knowledge and expertise.
- Report timelines, issues, and concerns, maintaining open communication with the Creative Lead.
- Collaborate on developing and maintaining brand voice and messaging consistency.
- Seamlessly integrate written content with design elements for cohesive solutions.
Supervisory Responsibilities:
- Leverage your experience to share knowledge with the Copywriting team and make impactful strategic decisions related to copywriting.
Required Qualifications:
- Proficient in conceptualizing ideas and communicating effectively within a creative team.
- Strong organizational skills, including effective time management.
- Independent follow-up ability, with keen attention to detail and monitoring and control capabilities.
- Comprehensive knowledge across various communication vehicles: Digital, Print, Packaging, Corporate ID, style guides, advertising, and catalogs.
- Ability to thrive under pressure.
- Proficient in presentation development and delivery to senior executives.
- The ability to write impromptu topicals for brands is a plus.
Languages:
Proficiency in English.
Proficiency in other regional languages is a plus.
Experience:
- 2-3 years of hands-on copywriting experience.
- Proven experience in Advertising agencies & brands.
- Essential experience in utilizing various writing tools and platforms.
Education:
- Degree from an accredited undergraduate program in English, Journalism, Media, Communication, or a related field.
Preferred Qualifications:
- Proficiency in content creation/ writing tools.
- Showcase your exceptional portfolio demonstrating industry expertise in the advertising world
Job Brief
We are currently hiring a Video Editor to join our team who will be responsible for creating multimedia presentations using computer software. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and delivering the finished product.
Main Responsibilities of a Video Editor
- Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
- Review the script to better understand the video production requirements
- Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
- Review all edited tapes to identify any issues and changes as required
- Organizing and managing all audio and video assets to ensure a smooth workflow
Key Requirements
- You have solid prior experience are a video editor or videographer
- You have strong expertise in editing software such as Premiere Pro, After Effect, Photoshop and Final Cut Pro
- You possess good colour grading sense and skills and are able to tell a story through editing
- You can perform simple 2D animation, Motion graphics and VFX
- You are organized and with high attention to detail
- You can deliver high-quality work while meeting tight deadlines


- Sr PHP Dev:
- - 6+ years of Exp
- - Good knowledge of Symfony 5
- - Expert in PHP 8
- - Good front-end knowledge of Angular, React
- - Good AWS knowledge
- - Experience in developing highly scalable public-facing websites


We are seeking a skilled MERN Full Stack Developer to join our dynamic team. The ideal candidate will be proficient in both front-end and back-end technologies and possess a passion for developing high-quality web applications. As a MERN Full Stack Developer, you will be responsible for designing, developing, and maintaining robust web applications using the MERN stack.
Responsibilities:
- Collaborate with cross-functional teams to define, design, and ship new features.
- Develop user-facing features using React.js.
- Build reusable components and front-end libraries for future use.
- Design and implement responsive user interfaces.
- Develop and maintain server-side architecture using Node.js and Express.js.
- Integrate data storage solutions using MongoDB.
- Implement RESTful APIs and GraphQL for efficient communication between front-end and back-end systems.
- Optimize applications for maximum speed and scalability.
- Implement security and data protection measures.
- Troubleshoot and debug issues across the entire stack.
- Stay up-to-date with emerging technologies and best practices.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Proven experience as a Full Stack Developer or similar role.
- Strong proficiency in JavaScript and its modern ES6+ syntax.
- Extensive experience with React.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Solid understanding of server-side development using Node.js and Express.js.
- Experience with NoSQL databases, particularly MongoDB.
- Familiarity with RESTful APIs and GraphQL.
- Knowledge of authentication and authorization mechanisms.
- Experience with version control systems (e.g., Git).
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Preferred:
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
- Familiarity with CI/CD pipelines.
- Experience with testing frameworks (e.g., Jest, Mocha).
- Understanding of Agile methodologies.


What are we looking for:
● Good problem solving skills.
● Strong knowledge of CS fundamentals, data structures.
● Experience working in software development with one or more of the following programming languages: Java, Go, Scala, Python, C/C++.
● Strong understanding of relational and non-relational databases (MySql, Postgresql, MongoDB, Cassandra).
● Experience in working with distributed caching (Memcached, Redis, or comparable technology).
Experience in working with distributed messaging technologies like RabbitMQ, Kafka etc.
● Ability to design and implement low latency RESTful services.
● Experience with microservices and web application/services development.

Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
What sets us apart from the rest?
With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.
We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.
The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures
“Hustle Mode ON” is something we live by.
Our Team:
The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.
Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Your Opportunity:
As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.
Your Responsibility:
- Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
- Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
- Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
- Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
- Work with cross-functional teams to address all technical dependencies
- Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
- Actively participate in technical innovations, external presentations, technical publications etc.
- Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
- Deploy and monitor products on Cloud platforms
Our Ideal Candidate:
You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.
Your Qualifications:
- 11+ years of experience as an Engineer
- Ability to work with teams in a collaborative and productive manner
- Strong computer science fundamentals in data structures and algorithms
- A self-motivated learner and builder with strong customer focus and obsession with quality
Must-Have:
- Strong Expertise in Backend Technologies- Java, Spring Boot, etc
- Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
- Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
- Hands-on in Architecting and developing large scale applications
- Hands-on debugging skills
- Design for performance, scalability, fault tolerance and high availability
Good to have:
- Experience in Client-side technologies such as jQuery
- Experience in Front End Technologies is good to have (Javascript, React)
- Experience with Storage systems - NoSQL (Cassandra/MongoDB)
- Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features
Behavioural traits:
- Excellent communication and technical leadership skills
- Can-do attitude to take BIG problems by their horns and solve them
- Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
- Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status


Hands-on development and implementation of solutions including the configuration of e.IQ platform components and custom development
Tasks associated with testing and documentation of solution implemented
We are looking to hire an Angular Developer to join our dynamic team. You will be responsible for creating a top-level coding-base using Angular best practices. Your role will require you to implement an exciting fixes or creating a new modules based on the requirtments provided.
To ensure success as an Angular Developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, a top-class Angular Developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.
AngularJS Developer Responsibilities:
- Designing and developing user interfaces using Angular8 or above with best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular projects.
- Conducting performance tests.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
AngularJS Developer Requirements:
- Bachelor’s Degree in Computer Science, Computer Engineering or similar.
- Previous work experience as an AngularJS Developer.
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Experience using JavaScript building tools like Gulp or Grunt.
- Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS & Angular 8+.
- Excellent project management skills.
- Proven experience implementing front-end and back-end JavaScript applications.
- Excellent communication skills.
- Critical thinker and good problem-solver.

Senior Fullstack Developer (MERN Stack) having min 4 years of relevant experience with hands-on experience in handling all aspects of Product Management internal and external facing Product development. Work with Founders to set a product vision and strategy that delivers unique value based on customer needs and expectation. Work closely with development and program management to deliver products and features.
Key Responsibilities
- Demonstrated experience managing the full product development life cycle, including product conceptualization, prototyping, and development
- Software development experience to not just be able to solve stuff on your own but also to better communicate / manage and colloborate between team
- Hands on leader who's comfortable coding, providing code reviews, and leading complex architectural design discussions in team setting. Can set coding standards, ensure quality.
- Team leading experience
- Technical Expertise in AWS deployment
- Very deep capabilities to architect enterprise class applications on the cloud with web/mobile front ends. Microservices Architecture. Cross-platform integrations.
Stack base:
UI - Tailwind, styled components, react (familiar in Functional components and hooks) and react router
State management - Redux and redux saga,
Backend - Express and node,
Database - Redis and MongoDB with mongoose ODM

