
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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of experience to join our team in Bangalore. The ideal candidate should be capable
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Gather, analyze, and document business requirements from stakeholders and
clients.
Convert business needs into functional requirements, user stories, and
process flows.
Work closely with product owners, developers, QA teams, and business
stakeholders to ensure clarity of requirements.
Conduct gap analysis, feasibility studies, and impact analysis for new
requirements or changes.
Prepare and maintain BRD, FRD, SRS, use cases, workflow diagrams,
wireframes, and user stories.
Facilitate meetings, workshops, and requirement gathering sessions with
internal and external stakeholders.
Support the software development lifecycle (SDLC) by ensuring proper
documentation and communication.
Coordinate with QA teams during testing and UAT to validate business
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Monitor project progress and help resolve requirement-related issues.
Identify opportunities for process improvement and business optimization.
Required Skills
Strong understanding of Business Analysis methodologies and SDLC.
Experience in preparing:
BRD
FRD
SRS
User Stories
Use Cases
Flow Diagrams / Process Maps
Good knowledge of Agile / Scrum methodologies.
Excellent communication, documentation, and stakeholder management
skills.
Ability to work with cross-functional teams and manage multiple priorities.
Strong analytical and problem-solving abilities.
Proficiency in tools such as:
JIRA
Confluence
MS Excel
Visio / Draw.io / Lucidchart
PowerPoint / Word
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Bachelor’s degree in Business Administration, Computer Science, Information
Technology, or a related field.
Experience working in IT services / software development / product
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Exposure to wireframing tools and basic SQL is an added advantage.
Certification in Business Analysis / Agile / Scrum is a plus.
Greetings!
Wissen Technology is hiring for Kubernetes Lead/Admin.
Required:
- 7+ years of relevant experience in Kubernetes
- Must have hands on experience on Implementation, CI/CD pipeline, EKS architecture, ArgoCD & Statefulset services.
- Good to have exposure on scripting languages
- Should be open to work from Chennai
- Work mode will be Hybrid
Company profile:
Company Name : Wissen Technology
Group of companies in India : Wissen Technology & Wissen Infotech
Work Location - Bangalore
Website : www.wissen.com
Wissen Thought leadership : https://www.wissen.com/articles/
LinkedIn: https://www.linkedin.com/company/wissen-technology
🚀 We’re Hiring: Senior Cloud & ML Infrastructure Engineer 🚀
We’re looking for an experienced engineer to lead the design, scaling, and optimization of cloud-native ML infrastructure on AWS.
If you’re passionate about platform engineering, automation, and running ML systems at scale, this role is for you.
What you’ll do:
🔹 Architect and manage ML infrastructure with AWS (SageMaker, Step Functions, Lambda, ECR)
🔹 Build highly available, multi-region solutions for real-time & batch inference
🔹 Automate with IaC (AWS CDK, Terraform) and CI/CD pipelines
🔹 Ensure security, compliance, and cost efficiency
🔹 Collaborate across DevOps, ML, and backend teams
What we’re looking for:
✔️ 6+ years AWS cloud infrastructure experience
✔️ Strong ML pipeline experience (SageMaker, ECS/EKS, Docker)
✔️ Proficiency in Python/Go/Bash scripting
✔️ Knowledge of networking, IAM, and security best practices
✔️ Experience with observability tools (CloudWatch, Prometheus, Grafana)
✨ Nice to have: Robotics/IoT background (ROS2, Greengrass, Edge Inference)
📍 Location: Bengaluru, Hyderabad, Mumbai, Pune, Mohali, Delhi
5 days working, Work from Office
Night shifts: 9pm to 6am IST
👉 If this sounds like you (or someone you know), let’s connect!
Apply here:
- Minimum 2years working experience in Application development using Angular 5/6.
- Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
- RestAPI Integration via Http,
- ThirdParty Integrations (Angular Material or PrimeNG),
- Lazyloading ( custom preloading Strategy ),
- Validation,
- Reactive Architecture ( RxJs Observables & Operators )
- Unit Testing (*not mandatory but would be a plus),
Responsibilities and Duties
- Be part of a full team delivering a complete front-end application
- Ensuring high performance on mobile and desktop
- Cooperating with the back-end developer in the process of building the RESTful API
- Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
- Help brainstorm and plan new applications and web services.
- You will take ownership of technical problems and their resolution, including proactively
- Communicating with product managers, developers, architects, and the operations team.
- Provide accurate effort-estimates for deliverables.
- Be committed to the deadlines.
- Job Title:- HR – Executive
- Experience:- Min. 2 years’ experience
- Job Location:- Opp. Sola over bridge, Ahmedabad
- Number of Vacancy:- 01, Sunday week off
- Notice Period:- Can join less than a month
Job Description:-
- Reviewing resumes and applications.
- Conducting recruitment interviews and providing the necessary inputs during the hiring process.
- Working with recruitment agencies to source for candidates for specific job positions.
- Coordinating with consultants and candidates for scheduling appointments with the management team for sourcing.
- Conducting first round of telephonic interview for the candidates to schedule interviews.
- Maintaining HR records, such as those related to compensation, Personnel files, etc.
- Communicating and explaining the organization's HR policies to the employees.
- Follow up of confirmation records statutory obligations - PF, ESIC, taxes, gratuity, LTA, bonus, etc.
- Preparation of salary statement.
- Handling the full and final settlement of the employees.
- General Administration.
- Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management.
- Recording, maintaining and monitoring attendance to ensure employee punctuality.
- Conducting employee orientation and facilitating newcomers joining formalities.
- Maintaining and regularly updating the master database (personal file, personal database, etc.) of each employee.
- Resolving grievances or queries that any of the employees have.
- Escalating to the right level depending on the nature of the grievance or issue.
- Conducting exit interviews for employees and recording them accordingly.
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- Engaging with employees on a regular basis to understand the motivation levels of people in the organization.

- Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
- Proficiency with Java
- 1+ years of experience contributing to architecture and design in a product setup
Key Responsibilities
- Understand customer needs by collaborating with Product Managers and Business stakeholders
- Design, development, delivery, and support of large-scale, distributed software applications and tools
- Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
- Work in an agile, startup-like development environment, where you are always working on the most important stuff.
- Take initiatives and come up with new ideas to invent solutions for customers
Experience in integration of different hardware expected. Should have knowledge in Automation and latest trends in it.









