About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.
About the role:
We are looking for a senior Data Science engineer for the platform team. The ideal candidate will be responsible for deriving key insights from huge sets of data, building models around those, and taking them to production.
Implementation:
- Analyze data to gain new insights, develop custom data models and algorithms to apply to distributed data sets at scale
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Architecture:
- Design the architecture with the Data and DevOps engineers
Ownership:
-Take ownership of the accuracy of the models and coordinate with the stakeholders to keep moving forward
Releases:
-Take ownership of the releases and pre-plan according to the needs
Quality:
-Maintain high standards of code quality through regular design and code reviews.
Qualifications:
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-3 years of AI engineering experience
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-Bachelor's degree or equivalent experience in Engineering or a related field of study
-Strong people, communication, and problem-solving skills
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Headless Development: Lead the frontend development of our Shopify app, including
building new features, revamping existing functionalities, and optimising performance.
User Interface Design: Collaborate with the design team to implement responsive,
pixel-perfect UI components that align with our brand’s aesthetic and provide an intuitive
user experience.
Custom Theme Development: Create and customise Shopify themes to enhance the
visual appeal and functionality of our online store, ensuring compatibility with various
devices and browsers.
Integration and API Management: Work with third-party APIs and Shopify's API to integrate
necessary functionalities, such as payment gateways, shipping solutions, and marketing
tools.
Performance Optimization: Continuously monitor and improve the app’s performance,
ensuring fast load times, seamless navigation, and a smooth user experience.
Collaboration: Work closely with cross-functional teams, including backend developers,
designers, marketers, and product managers, to deliver high-quality solutions on time.
Code Review and Best Practices: Maintain clean, modular, and reusable code. Participate
in code reviews and ensure adherence to best practices in frontend development.
Troubleshooting and Debugging: Identify and resolve issues, bugs, and performance
bottlenecks in a timely manner to ensure a seamless user experience.
Documentation: Create and maintain comprehensive documentation for code, processes,
and development workflows.
DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.
This is where you come in.
We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp
Requirements:
- Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
- Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
- Experience with DevOps, Docker, AWS, Google Cloud.
- Experience in Managing Development Teams, complete delivery lifecycle
- Good understanding and experience of NoSQL and SQL Databases, which to be used when.
- Experience with CI/CD Systems like Jenkins, Github Actions.
- Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
- Some Experience with building Algorithms, Social Apps is preferred.
- Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.
The Role
- You will be involved at all stages of the product development process, from design to development and deployment.
- You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
- You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that
Responsibilities
• Build applications using JavaScript frameworks such as React.js, Vue.js or svelte.js
• Build reusable UI components, ensuring that UI code base is scalable and maintainable
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Good in writing unit test cases, and can follow test driven development approach
• Participate in user experience design and architecture initiatives
• Collaborate with other team members and stakeholders to ensure smooth delivery and elicit new
requirements
• Perform troubleshooting steps, if any, in the phase of implementation, customization, and
configuration
• Having good debugging skills and proficiency in tool to build next-generation web apps
Mandatory Skills
• Knowledge of Functional and OO JavaScript/ES6
• Built web Applications using HTML5, CSS3, and JavaScript with Frameworks like React.js(Hooks
and context API), Vue.Js and svelte.js
• Basic understanding of Typescript and type language concepts
• Clear fundamental understanding of server-side rendered apps, experience with frameworks like
Next,js or Nuxt.js is the Best
• Good understanding of lib and frameworks like Webpack (4.0), lodash, any charting lib like d3.js or
Victory
• Expertise in using JavaScript state Management libraries such as Redux or Mobx
• Prior experience in building responsive design layouts using a formal framework like Material UI.
• Familiarity with best practices (web security concepts, ensuring browser & device compatibility,
etc.)
• Experience in development and debugging tools for cross-browser issues
• Working knowledge of integrating with RESTful APIs for server-side functionality
• Ability to work well individually and in a group setting, under pressure and deadlines
Requirements
• B.Tech/ B.S. or M.Tech/ M.S. in Computer Science, IT or related field.
• 5-8 years of experience.
Desirable Skills
• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline,
• Experience with Agile methodologies
NodeJs, Express, MongoDB, AngularJS, ReactJs, HapiJs, VueJs.
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central database, and ensuring high performance and responsiveness to requests from the front-end.
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● Build customer-facing UI and back-end services for payment processing administration and
management.
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● Integration of data storage solutions include databases, key-value stores, blob stores, etc.
● Will be able to work independently and under pressure.
● Applicable knowledge of web libraries and frameworks such as REST or SOAP, Polymer, and Closure.
● Hands-on experience with HTML, CSS, object-oriented JavaScript.
● Good understanding of new features of ECMA6 script.
● Effectively use tools and ingenuity to identify and fix defects before they become a problem.
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We are looking for a React Native developers between 1 to 3years of experience interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
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- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
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- Field visits to project implementation areas
- Involve and assist in the implementation of agriculture-related projects and monitoring of the same
- Providing active technical support to various agriculture and allied activities and responding to queries of the farmers/ project team being undertaken in different districts
- Assist in preparation of rehion-based advisories and POPs (Package of Practices) for different crops
- Assist in data collection and analysis of various agricultural Interventions studies
- Liaison with government functionaries, government departments,Universities and KVKs
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- Preparation of crop calendar for all crops grown in the project villages covering all the season i.e. Kharif, Rabi and Zaid
- Support the conduct of trainings & development manuals
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- Contribute to the research on agriculture component
- Perform any other team responsibilities / duties as assigned from time to time