
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Location-Ahmedabad
Only Female candidates
Key Responsibilities
- Build and maintain strong relationships with architects, consultants, contractors, and developers.
- Prepare and deliver technical presentations to clients and project stakeholders.
- Conduct market research to identify industry trends, competitor activities, and emerging technologies.
- Promote company products and solutions to achieve sales and brand objectives.
- Represent the company at trade shows, exhibitions, and industry networking events.
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Skills & Competencies
- Strong knowledge of façade systems and building materials such as glass, aluminum, stone, and composites.
- Excellent communication, presentation, and interpersonal skills.
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- Good analytical and market research skills.
- Self-motivated with a willingness to learn and grow in sales and marketing.
Educational Qualification
- MBA in Marketing / BBA or equivalent qualification.
Experience
- Freshers are welcome.
- Comprehensive training will be provided.
1. Research, Implementing, Monitoring, and Report on Organic search
2. Keyword research and mapping
3. Content writing and optimization
4. Link-building outreach campaigns
5. Acquire backlinks
6. Editorial negotiations
7. Maintaining SERPs
8. Work on standard and current SEO practices
9. Auditing existing website
10. Recommend changes to website architecture, content, linking, and other factors to improve
SEO positions for target keywords
11. Work on SEO reporting
Skills & Requirements
1. Excellent written and verbal communication skills
2. Knowledge of technical aspects of search engines, search algorithms, ranking factors etc.
3. Demonstrated knowledge of SEO skills like on-page SEO, website analytics.
4. Strong operational excellence in link building – NOT outdated practices like (directories,
bookmarking, etc.)
5. Knowledge of outreach to editors to form collaborations for publishing our content on their
portal – this is a must have. Candidate to show clear experience of achieving this in this past
employment.
6. Strong experience in the use of Google Analytics and Google Search Console
7. Ability to solve problems and identify opportunities through data analysis and critical
thinking
8. Strong attention to detail, excellent organizational skills, and ability to manage multiple
projects and responsibilities
9. Agency background preferable
CTC
20,000/- p.m. to 30,000/- p.m.
Technical Competency:
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Proven Experience using PHP framework Laravel
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Experience in Web Application Development using PHP/MySQL
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Good knowledge of HTML5, CSS3, jQuery,JSON, JavaScript and Bootstrap framework.
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Must have strong object-oriented PHP programming skills
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Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
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Understanding accessibility and security compliance.
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Experience in developing high-end web applications in Javascript Frameworks (AngularJS/ReactJS/VueJS) along with API building will be considered as an advantage but not necessary.
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Ability to perform UI/backend tests to optimize performance
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Must be proficient in the use of GIT
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A talent for effective problem solving and troubleshooting
What You Need To Apply:
- Previous work experience as a Laravel developer for 1 year at least.
- Good experience with Javascript
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● Identifying and onboarding the potential DSAs and Channel partners from open market
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Job Requirements -
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● Good written and verbal communication skills
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LAP)
● Own Conveyance and strong local industry network are preferred for this role
● Fluency in the regional language will be an additional benefit
Here's a Bit More About What We're Looking For
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D
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# Handle the design, architecture, development, code review, and testing of key applications.
# Design client-side and server-side architecture, and write effective APIs
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# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience
# Identify performance bottlenecks and come up with novel ways to solve them.
# Develop technical documentation, work with analysts to continuously improve software.
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