
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Location: Noida Sector 63 (Work from Office)
Experience Required: 1+ Year Experience
About the Role
We are looking for a skilled and detail-oriented Mobile App Deployment Developer who has hands-on experience in deploying and managing mobile applications on both the Apple App Store and Google Play Store. The candidate should be comfortable handling production builds, release management, app publishing, and deployment-related troubleshooting for React Native applications.
Key Responsibilities
- Generate production builds for Android and iOS applications
- Manually deploy and publish apps on the Google Play Store and Apple App Store
- Manage app updates, versioning, and release submissions
- Handle app signing certificates, provisioning profiles, and keystores
- Coordinate with the development team for smooth release cycles
- Troubleshoot build, deployment, and store submission issues
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- Maintain deployment documentation and release processes
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Required Skills & Qualifications
- Minimum 1 year of experience in mobile app deployment and release management
- Strong knowledge of React Native and JavaScript
- Experience with manual deployment on App Store Connect and Google Play Console
- Hands-on experience with Android Studio and Xcode
- Knowledge of app signing, provisioning profiles, certificates, and keystores
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- Good debugging and troubleshooting skills
- Strong communication and coordination abilities
Preferred Skills
- Understanding of CI/CD pipelines
- Basic testing and debugging knowledge
- Knowledge or exposure to AI tools, AI integrations, or AI-based applications will be an added advantage
- Experience handling live production applications
Technologies
- React Native
- JavaScript
- Xcode
- Android Studio
- App Store Connect
- Google Play Console
- Firebase
- Git
- AI Tools/Integrations (Preferred)
Why Join Us?
- Opportunity to work on live mobile applications
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Strong Data Scientist / AI Engineer / Generative AI Engineer profile.
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Mandatory (Experience 2) - Must have strong hands-on experience in Python programming, backend development, API development, and production-grade application support.
Mandatory (Experience 3) - Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, or Scikit-learn.
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Mandatory (Experience 6) - Must have hands-on experience building or implementing Retrieval Augmented Generation (RAG) solutions, vector search, semantic search, or knowledge-based AI applications.
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· Proven work experience as a Ruby on Rails developer
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- Monitoring and improving front-end performance.
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- Experience with user interface design.
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· Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery
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· A firm grasp of object oriented analysis and design
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We are building a AI first employee referral product for SMBs that is going to change the way employee referrals are handled. We combine modern web technologies and cloud services to deliver a seamless experience both for the organizations and users .
- What You’ll DoBuild and maintain responsive, accessible UIs using React/Next.js, Tailwind CSS, and ShadCN UI
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Qualifications
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- Strong business acumen and understanding of market dynamics
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- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge in postgre
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
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- working on all layers of architecture Understanding the flow of code and how it interacts with different components.
- Building REST API.
- Creating technical design documents by understanding requirements, and product objectives.
- Writing effective Unit tests
- Good analytical skills and innovative mind.
- Source code management.
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- Experience on Mern Stack (MongoDB, Express.js, React, Node.js)
- Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds•
- Strong hands-on experience in JavaScript• Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.
- Good understanding of server-side CSS preprocessors such as Stylus, Less•
- Basic understanding of web markup, including HTML5 and CSS3• Good understanding of asynchronous request handling, partial page updates, jQuery, and AJAX•
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues• Familiarity with JavaScript module loaders, such as Require.js and AMD•
- Proficient understanding of code versioning tools, such as SVN• Good understanding of browser rendering behavior and performance
- Key Programming Skills: MERN stack, full stack, React, Java, HTML/CSS, JavaScript, Bootstrap.
- Experience working with Rest based APIs
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Frontend Developer integrates and implements front-end web applications and components. Plays a direct role in programming, maintenance, technical support, documentation, and administration of web applications. Researches, tracks, and understands emerging web technologies and standards. Uses tools, frameworks, and programming languages, including but not limited to HTML, CSS, SCSS, JS, ReactJS/Angularjs, API interactions, Webpack, Bootstrap, Git, GitLab, and Jenkins to accomplish assigned projects. Provides written design documents, test plans, and test results when required.
Responsibilities-
Must have:
-
4-8 Years of experience in Software Development.
- Strong knowledge of JavaScript internals, HTML 5.0 and CSS/SCSS
- Worked with front-end frameworks such as React or Angular.
- Worked with database systems, RDBMS, Mongo, Elastic Search.
Develop shared front-end components (JavaScript & CSS) for use across all of our products, enabling other UI engineers to build better products faster.
- Basic knowledge of OOPS concepts.
- Must have knowledge of modern UX design concepts.
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- OS concepts: Should have good exposure to Linux.Proficient understanding of code versioning tools (GIT).
-
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Ensure the best possible performance, quality, and responsiveness of applications.
- Outstanding analytical, problem-solving, and communication skills.
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- Should have knowledge of Backend engineering.
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Requirements
- Education: Bachelor's degree in a technical or engineering field, or equivalent practical experience.
- You have built complex JS web applications.
- Organized, thorough, and detail-oriented.
- You care about building better products.
Job Profile :Sr. Software Engineer/Software Engineer/Associate Software Engineer
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Eligibility Criteria :Requires minimum of a Bachelor’s Degree in IT, Computer Science, MCA or equivalent experience.
Experience :1 to 3 year
Job Description
Job roles and responsibilities
The candidate’s primary focus will be developing new features for our modern web application. They will get exposure to an ‘agile-centric’ delivery model, while leveraging modern / innovative JavaScript approaches. A candidate who is driven, innovative and has passion for elegant technical solutions will thrive in this role.
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- PostGreSQL/MSSQL/MySQL, MongoDB/CouchDB
- Very good knowledge on REST API
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