
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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We are looking for a self driven Sales Development Representative (SDR) responsible for prospecting and generating qualified outbound leads for our Sales Executives. The ideal candidate is results-driven, possesses strong and natural sales talents, and is committed to
creating new business opportunities.It is an individual contributor role wherein you would work with a small but highly competitive and effective team.
Responsibilities:
● Develop a thorough understanding of our product offerings and target segment.
● Prospect, qualify, follow up and educate a high volume of cold leads into prospects through
outbound channels.
● Servicing & qualifying inbound customer inquiries.
● Identifying and developing new sales opportunities.
● Contacting potential customers on LinkedIn, via phone calls and emails.
● Support Sales Executives by prospecting and scheduling qualification meetings and product
demos.
● Maintain a sufficient volume of outbound activities to achieve or exceed your monthly quota
of scheduled demos and qualified opportunities.
Requirements:
● 1 to 3 years of experience as SaaS SDR or BDR in a B2B SaaS/IT Software/IT Products
Company.
● Bachelor's Degree or relevant working experience.
● Highly motivated, driven and self-starting individual.
● Ambitious, result-oriented and has a great attention to detail.
● Strong convincing skills with active listening ability.
● Outstanding written, verbal & presentation skills.
● Must have some experience pursuing mid-market or enterprise customers.
● Have a deep understanding of how to leverage and implement a multi-pronged approach
(calls, emails, Linkedin, social selling, Sales automation tools and more).
Good to have:
● Prior experience using Sales automation and CRM systems.
● Has worked at growth stage startup
● Previous experience in HR-tech Sales.
● Education background of Computer Engineering and MBA
You will get:
● Competitive compensation package and benefits.
● Work closely with founders and be part of a truly amazing team.
● Join a fast-growing startup early, make a difference and enjoy the ride.
Responsibilities:
- Understanding the flow of code and how it interacts with different components.
- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.
Eligibility Criteria:
Exp- 4-7 years
Notice period- Currently Serving
Mode of Work- Hybrid
Must have skills:
- Should have good hands on Java (spring, DSA and Problem Solving)
- Experience in API Testing- Rest Assured
- Experience in Selenium
Requirements:
- Energetic self-starter, with a desire to work in a startup environment.
- Proficient in advanced Java programming skills.
- Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
- Nice to have understanding on MQ and DB
- Good hands on in Complex Event Processing systems.
- Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
- Real world experience working with large datasets and NoSQL database technologies
- Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
- Experience developing RESTful APIs for complex data sets
- Knowledge of container based development & deployment (e.g. Dockers, rkt)
- Expertise in software security domain, a plus
1. Build contacts with potential clients to create new business opportunities
2. Keep prospective client update CRM time to time
3. Make cold calls or other efforts for new business leads
4. Maintain knowledge of all product and service offerings of the company
5. Support in writing new business proposals
6. Adhere to the sales target set by the management
7. Coordinate with teams for RFP's, delivery, and other life cycles of the client's requirement


Excellent programming skills in C/C++ and Python
Need experience on cloud/Virtualization experience.
Strong working experience in developing application on Linux
Experience of working with multi-threading, IPC and socket programming is must.
Familiarity with OS concepts like memory management, scheduling etc. is desirable.
Familiarity with TCP/IP protocol stack is desirable
Knowledge of Linux networking stack including conceptual understanding of IPsec, iptables, conntrack, bridging, policy based routing etc. is desirable
Familiarity with container technology
Aware of Agile Methodologies, CI/CD methods
Experienced with all phases of project in development, testing and deployment and management of enterprise solutions.
Excellent verbal written communication skills.
Self-motivation and the ability to work under aggressive timeline is must.
Strong problem-solving skills and very good time management skills

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product.
Responsibilities:-
- Own the product development from scratch.
- Architect scalable, distributed and large-scale web and mobile solutions from scratch.
- Code for fresh development and to troubleshoot and resolve issues.
- Writing reusable, testable, and efficient code.
- Creating database schemas that represent and support business processes.
- Design and implementation of low-latency, high-availability, and performant applications.
- Able to learn & implement new technology/framework/library at God Speed.
- Customer-focused, react well to changes, work with teams and be able to multitask.
- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development.
Desired Candidate Profile:-
- A Bachelor's degree in Computer Science or related field(or combined with related experience)
- Strong Expertise in Node.js/Javascript
- Hands-on experience in writing Node.js applications
- Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.
- Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc
- Knowledge of SQL and NoSQL database(MongoDB)
- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
- Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS
- Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
- Implementing automated testing platforms and unit tests.
- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
- Good communication and interpersonal skills
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.
- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Work from Home
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
- Day Shift/Flexible working hours
- Monday to Friday


Founded by IIT Kharagpur and Kanpur alumni, Pocket FM has grown to 2M+ users with deep engagement of 90 minutes time spent per user per day. We are a Series A funded start-up backed by some of the marquee investors like Tencent, Lightspeed, and others.
Who you are
2-5 Years of experience in product development with expertise in designing and implementing high-performance applications for mobile (Android, iOS).
Proficiency in Problem Solving and Data structures.
Expert understanding of iOS and Android native platforms and corresponding frameworks is a must.
Proficient in Design patterns and principles.
Amazing debugging skills with the ability to write unit test cases.
Good communication and interpersonal skills & focus on quality & velocity


- Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
- Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
- Tracking metrics and measurements of user engagement and behavior.
- Crafting well-written user-facing communications and documentation.
- Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
- For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
- In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.


