About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Subodh Popalwar
Software Engineer, Memorres
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Calling new & Existing clients.
Responsible for making outbound calls and regular follow up on leads assigned.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Understand the Customer requirements, encourage them to upgrade / renew the packages.
Cold calling for Business Development.
Candidate must have good communication skills.
Candidate must be presentable.
Can Join Immediately.
- Exceptional writing and communication skills
- Proficient in G-suite (Sheets, Docs, Slides)
- Will be closely working with Engineering Manager.
- Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
- Ability to understand organizational workflows and processes.
- Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
- Maintain confidential and sensitive information.
- Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
- Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
- Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.
Greetings !!
Details :
Exp - 1 + Yrs
Shift - Rotational shifts
Location - Chennai Guindy
CTC - 2 To 4.5 LPA
Gender - Male only
Roles & Responsibilities:
• Confirming/Cancelling hotel reservations through Emails.
• Booking Hotels from backend to provide a good Service to the Corporate Clients.
• Reserved hotel Room Rates & preference for business travelers.
• Looking candidate from Experience into International voice /Non voice BPO industry , Hotel industry or Travel industry background.
• Willing to work rotational shifts & rotational week half.
Regards,
HR Team.
.NET
C#Reporting to the Software Manager the successful candidate will be a key member of the software development team responsible for developing software using various technologies of the Microsoft stack. The software developer would be responsible for writing code to standards that is used in a varied key products of the company. Coordinating with the hardware engineers to ensure the software produces the desired results. Working in various projects involving various technologies with opportunity to improve and learn.
- Solid understanding of the development lifecycle focusing on the Microsoft stack.
- Create code that meets design specifications, follows standards, and is easy to maintain. When required, make suggestions for new designs.
- Work with various teams in the organization and deal directly with design engineers, to ensure appropriate project requirements are met.
- Good interpersonal and organizational skills.
- Ability to work in a cooperative team environment and having a flexible attitude.
- Keen interest in learning new skills.
- Great team participation skills and being pro-active in seeking help.
Desired Candidate Profile
REQUIRED SKILLS
- Bachelors Degree in Computer Science or related field
- 3+ years hands on development experience using the latest Microsoft technologies
- Solid understanding of .NET Framework
- Expertise in C#, .Net (up to .Net 6)
- Experience with writing Windows desktop applications using WPF and MVVM
- Ability to understand complex and large projects
- Ability to approach a problem with an open mind when finding a solution.
- Experience of working with an ORM preferably Entity Framework.
- Strong understanding of design patterns and SOLID principles
- Strong SQL Server (data storage and retrieval) skills with ability to write complex stored procedures.
- Source control (SVN or Git)
Nice to have:
- Prior experience developing in an n-tiered environment
- Prior experience in using an MVVM framework like Prism
- Understanding of Scrum and Agile software development methodology.
- Understanding of PLC programming
- Experience of Linux and C/C++ (Embedded Systems) would be an advantage
- Experience of MS Visual Basic would be an advantage
Vue.jsThe ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Vue.js and Quasar Framework, this candidate will be able to translate user and business needs into functional frontend design.
Responsibilities
- Designing, developing, and testing UI for mobile and web applications
- Build reusable code and libraries for future use
- Accurately translate user and business needs into functional frontend code
Qualifications
- Bachelor's degree or equivalent in Computer Science
- 2+ years' experience in frontend development
- Familiarity using Scrum/Agile development methodologies
- Experience building object oriented web applications in Vue.js and Quasar Framework
Experience
2+ years of work experience using Vue.js
Docker
Kubernetes
Amazon Web Services (AWS)Implementing various development, testing, automation tools, and IT infrastructure
Planning the team structure, activities, and involvement in project management activities.
Managing stakeholders and external interfaces
Setting up tools and required infrastructure
Defining and setting development, test, release, update, and support processes for DevOps operation
Have the technical skill to review, verify, and validate the software code developed in the project.
Troubleshooting techniques and fixing the code bugs
Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
Encouraging and building automated processes wherever possible
Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
Incidence management and root cause analysis
Coordination and communication within the team and with customers
Selecting and deploying appropriate CI/CD tools
Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
Mentoring and guiding the team members
Monitoring and measuring customer experience and KPIs
Managing periodic reporting on the progress to the management and the customer
Javascript
Angular (2+)
HTML/CSS- Deep understanding of JavaScript and Angular Framework
- Understanding of Git and pull requests
- Clear written and spoken communication skills
- Excellent analytical skills
- 2+ years in web development using Angular
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
JavaRoles and Responsibilities
- Have profound interest in Java technologies.
- Must have accomplished academic projects using Java.
- Understanding of OOD patterns.
- Excellent communication skills written and oral.
- Git or SVN experience/knowledge.
- Proficient in Core Java, JSP, JavaScript, JDBC.
- Knowledge in Frontend technologies ( e.g. Angular, HTML, CSS, Java Script, JSP and JQuery)
- Knowledge in java frameworks - Spring/Spring MVC.
- Knowledge with working with databases MYSQL/SQL.
- Solid understanding of object-oriented principles and programming.
- Familiar with various design and architectural patterns.
Desired Candidate Profile
- Sound knowledge of OOPS concept
- Ability to practice good coding standards in order to enable reusability of code.
- Problem solving & Resilience.
- Timely & Error free Delivery
- Ability to perform R & D with code in order to increase product performance.
- Keen to learn new technologies.
- Self-Motivated Individual.
What We offer:
1. Freedom of Work
- 5 days week
- Flexible Timing.
- No Bond System in any form (Training Agreement, No Blank Cheque Deposit).
- Work from home after Domain and Product Training.
2. Work life Balance
As per the experience of more than 2 decades management of Uffizio always believes that work of software development is creative and requires many efforts hence no developer shall work more than 8 hours a day. So, we prefer 8 hours / day working standard is the normal scenario for software developers.
3.We are open to new ideas
- You can bring new ideas / technologies without any hesitations to the management.
- Once feasibility testing of idea is found okay then company is ready to work on your idea.
4.You will be adding new feather to your crown by getting experience of high-end German Analytics systems development while working with us.
5.WorkShops and Training Activities
6.Compensation
- We don't follow bell curve system.
- We judge people on their capabilities rather than their experience in number of years.
- We offer compensation to our employees based on the values they bring to our organization not based on their tenure.
- We have fair increment system bring values on table and claim your desired increment.
PythonIndium Software is a niche technology solutions company with deep expertise in Digital , QA and Gaming. Indium helps customers in their Digital Transformation journey through a gamut of solutions that enhance business value.
With over 1000+ associates globally, Indium operates through offices in the US, UK and India
Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.
Job Title: Analytics Data Engineer
What will you do:
The Data Engineer must be an expert in SQL development further providing support to the Data and Analytics in database design, data flow and analysis activities. The position of the Data Engineer also plays a key role in the development and deployment of innovative big data platforms for advanced analytics and data processing. The Data Engineer defines and builds the data pipelines that will enable faster, better, data-informed decision-making within the business.
We ask:
Extensive Experience with SQL and strong ability to process and analyse complex data
The candidate should also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server
Proficiency with analytics experience, especially funnel analysis, and have worked on analytical tools like Mixpanel, Amplitude, Thoughtspot, Google Analytics, and similar tools.
Should work on tools and frameworks required for building efficient and scalable data pipelines
Excellent at communicating and articulating ideas and an ability to influence others as well as drive towards a better solution continuously.
Experience working in python, Hive queries, spark, pysaprk, sparkSQL, presto
- Relate Metrics to product
- Programmatic Thinking
- Edge cases
- Good Communication
- Product functionality understanding
Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!
Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!
Follow CutshortSubodh Popalwar
Software Engineer, Memorres