Business Account Manager ( Legal - Growth & Alliance)

Junior Product Manager

Location: Mumbai (Looking for Mumbai-based candidates)

Responsibilities:

• Act as the bridge between business users and the development team to define and develop product features aligned with business requirements.
• Coordinate closely with internal engineering teams and client product teams.
• Create and manage release plans for product updates and new releases.
• Draft detailed Product Requirement Documents (PRDs) for internal use.
• Communicate client requirements effectively to the engineering team.
• Understand technical architecture and system workflows.
• Interpret product flows conveyed by the client and ensure accurate relay to the engineering team.
• Ensure changes implemented by the internal team are correct and aligned with requirements; suggest improvements where necessary.
• Take full product ownership and act as the single point of contact for all internal and external stakeholders.

Required Skills:

• Strong understanding of Financial Markets and Derivatives Markets.
• Proficiency in Figma and JIRA.
• Proven experience in drafting PRDs.
• Excellent communication and coordination skills.
• High attention to detail.
• Candidates from the FinTech domain preferred — must possess strong market knowledge and familiarity with financial products, trading systems, and market operations.

About the Role

We’re looking for a Workday Engineer to own and evolve our Workday platform from our Pune, India office. This is a new, high-impact role—you’ll be the primary technical expert responsible for the full integration and configuration lifecycle across HCM, Payroll, Time Tracking, Benefits, Compensation, and Financials.

You’ll transition our Workday operations from a contractor-supported model to dedicated in-house ownership, inheriting a portfolio of integrations and expanding from there. This isn’t just a build role; you’ll own production operations, monitor system health, triage issues, manage semi-annual Workday releases, and continuously improve how our systems talk to each other.

In a sub-1,000-person organization, you won’t be buried in a large team—you’ll have outsized visibility, direct access to stakeholders across HR, Finance, and IT, and the autonomy to shape how Workday works for the business.

What You'll Do

Integration Development & Architecture

• Design, develop, test, and deploy inbound and outbound integrations using Workday Studio, EIBs, Core Connectors, Cloud Connectors, and Web Services (SOAP/REST).
• Build and maintain integrations between Workday and third-party systems across HR, Payroll, Benefits, and Finance using Workato as the primary middleware layer.
• Develop Workday Extend applications and Orchestrations to automate complex, multi-step business processes that go beyond standard configuration.
• Create and maintain custom reports (Advanced, Composite, Matrix) and calculated fields to support integration logic, business reporting, and downstream data needs.
• Author and maintain XSLT/Document Transformations for data format conversion across integration endpoints.

Production Operations & Support

• Own day-to-day production monitoring: scheduled job health, integration error triage, and data validation for all Workday integration points.
• Serve as the go-to technical resource for integration-related incidents, performing root cause analysis and implementing permanent fixes.
• Manage the semi-annual Workday release cycle—review release notes, regression test impacted integrations and configurations, and coordinate with stakeholders on adoption of new features.
• Maintain integration documentation including technical specifications, data mappings, error-handling procedures, and runbooks.

Cross-Functional Collaboration

• Partner with HR, Payroll, Benefits, Finance, and IT stakeholders to translate business requirements into scalable technical solutions.
• Evaluate new Workday features, Extend capabilities, and Community-driven solutions that could improve efficiency or reduce manual effort.
• Advise on integration architecture decisions, data flow design, and security best practices as the organization’s Workday footprint grows.
• Collaborate with US-based teams across time zones; this role requires flexibility for 3–4 hours of overlap with US Eastern hours (typically an adjusted evening schedule a few days per week).

What You Bring

Required

• 5+ years of hands-on Workday technical experience, with deep proficiency in Workday Studio, EIBs, Core Connectors, Cloud Connectors, XSLT/XML/xPath, and Workato (or similar middleware such as MuleSoft or Boomi).
• Experience building integrations across multiple Workday modules: HCM, Payroll, Time Tracking, Benefits, Compensation, and/or Financials.
• Strong experience with API-based integrations, including building and consuming RESTful APIs and Workday Web Services (SOAP/WWS), with familiarity with authentication protocols (OAuth 2.0, WS-Security) and payload design (JSON/XML).
• Solid understanding of the Workday data model, security architecture (security groups, domains, business process policies), and tenant management.
• Experience with the Workday release management process, including regression testing and feature evaluation.
• Proven ability to own production support—comfortable monitoring integration health, diagnosing failures, and resolving issues independently.
• Strong documentation practices (technical specs, data flow diagrams, runbooks) and excellent communication skills with both technical and non-technical stakeholders across time zones.

Preferred

• Workday Pro certification in Integrations, Studio, or one or more functional modules (HCM, Payroll, Benefits, Financials).
• Experience with Workday Extend and Orchestrations.
• Exposure to BIRT reporting or Workforce Management Systems.
• Background working in a smaller organization (<1,000 employees) where you were the primary or sole Workday technical resource.
• Familiarity with agile/scrum methodologies and tools like Jira, Zendesk, etc.

Why This Role Stands Out

• Ownership: You're not a cog in a large shared services team. You'll be the Workday technical authority for the organization.
• Breadth: Full-module coverage (HCM & Financials) means broad exposure and accelerated skill development.
• Impact: In a smaller org, your work directly shapes how the business operates — every integration you build is felt across the company.
• Growth: As the first dedicated Workday Engineer, you'll have the opportunity to define standards, build the practice, and potentially grow the team over time.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.

The ORM (Online Reputation Management) Executive is responsible for optimizing online listings, managing brand identity, and handling client

grievances. This role involves enhancing the company's online presence

through various strategies, ensuring customer satisfaction, and maintaining a

positive brand image.

Key Responsibilities:

- OTA Optimization - Reviews and Ratings:

Monitor and manage reviews and ratings on Online Travel Agencies (OTAs).

Implement strategies to improve overall ratings and manage feedback

effectively.

Engage with customers through reviews to foster positive relationships and

address concerns.

- Website Listing Optimization:

Regularly update and optimize property listings on the company website.

Ensure all listings are accurate, detailed, and attractive to potential clients.

- Image Optimization:

Optimize images on the website for better performance and visual appeal.

Enhance brand identity through consistent and high-quality imagery.

Collaborate with the design team to create compelling visuals that align with

the brand’s image.

- Maintaining Brand Identity Online:

Uphold and promote the company’s brand identity across all online platforms.

Ensure all online content reflects the company’s values, mission, and branding

guidelines.

Monitor online presence to ensure consistency and quality of the brand’s

representation.

- Addressing Client Grievances:

Respond promptly and professionally to client complaints and grievances.

Provide solutions and follow-up to ensure customer satisfaction.

Document and report recurring issues to improve overall service quality.

- Handling Escalations and Damage Control:

Manage and resolve escalated issues effectively to mitigate potential damage to

the brand.

Develop and implement damage control strategies to handle negative

publicity.

Communicate with affected clients to restore confidence and trust in the brand.

- Listing New Properties and Delisting Inactive/Non-performing Listings:

Identify and list new properties on various platforms.

Monitor the performance of listings and delist properties that are inactive or

underperforming.

Ensure all active listings are current and optimized for best performance.

Role & responsibilities

• Develop and maintain server-side applications using Go Lang.
• Design and implement scalable, secure, and maintainable RESTful APIs and microservices.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Optimize applications for performance, reliability, and scalability.
• Write clean, efficient, and reusable code that adheres to best practices.

Preferred candidate profile

• Minimum 5 years of working experience in Go Lang development.
• Proven experience in developing RESTful APIs and microservices.
• Familiarity of cloud platforms like AWS, GCP, or Azure.
• Familiarity with CI/CD pipelines and DevOps practices

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.

Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.

Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:

• Providing service support to customers based on sales requirements.
• Offering technical support to sales engineers and customers.
• Planning and attending pending service jobs promptly.
• Responding to emergency service requests within designated timeframes.
• Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
• Performing geared-motor servicing at customer locations based on confirmed sales documentation.
• Conducting geared-motor servicing at the Service Center as per written confirmation.
• Coordinating and arranging the service of geared motors requiring off-site servicing.
• Conducting service training for customer engineers upon request from sales.
• Maintaining thorough documentation of service orders and files.
• Updating records in the system for the branch and Head Office.
• Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
• Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
• Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
• Ensuring documentation and records adhere to QMS department procedures.

Authority:

• Preparing and providing service estimates.
• Creating and signing service reports for customer review.
• Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
• Making informed decisions on the course of actions during service engagements.

Dimensions:

• Area: Responsible for all regions within the sales branch.
• Customer Value: Handling service for 250-300 customers.

Profile:

• Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
• Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
• Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.

What We Offer:

• A collaborative and transparent working environment.
• Structured employee development programs and mentoring support.
• Personalized training to ensure a smooth onboarding experience.
• Access to state-of-the-art technology and excellent working conditions.
• An organization that values energy efficiency, social responsibility, and environmental protection.

Profile summary:

‘Product Manager -1’ is to be an innovative and self-motivated product management professional who is to be responsible for enabling a seamless end-to-end experience, for our products, solutions, and services, across the various stages of a customer journey; and will influence future product feature-sets, with a continual strive for meeting marketplace requisites and to eliminate customer pain points. This role will work collaboratively with product management, UI/UX, operations, engineering, architecture, customer success, and other teams across the organization to identify, prioritize, design and deliver superior user experiences. The person in this role will be influencing the products roadmap, while leveraging customer insights, market dynamics, and technology trends, to drive a positively differentiated customer service/user experience, and to turn that knowledge into innovative and easy to-use products/features/ solutions.

‘Product Manager -1’ is to combine business knowledge, technical expertise, and creativity, to actualize use cases for maximizing the potential of our products, solutions, and services,  with ownership for discovering new products/improvements, revenue opportunities, and customer requirements, and for managing overall UX product experience. The individual in the role will be mapping the capabilities of technology solutions for marketplace positioning and for delivery of a customer oriented messaging, in terms of technologies, capabilities, and functionalities; articulate value propositions, and superior differentiators; and will support building marketing collaterals, conducts knowledge transfer and training for the customer facing workforce for functional expertise.  

Role & Responsibilities:

This position requires a combination of strong technical acumen and product management skills, with knowledge about the competitive landscape, and deep understanding of buyer personas; working collaboratively across the organisation to ensure revenue and client satisfaction goals are met. The role responsibilities include, but not limited to:

• Develop deep understanding for our suite of products/solutions/services; and support evolution of the company's vision, strategy and product roadmap, securing leadership buy-in and support;
• Perform research and analyses that enables informed decision making on issues such as cost, utility, and timelines for products; and support creating user flows, wireframes, and prototypes
• Analyse, and map, the products/solutions/services, to customer requirements, and for newer use cases, and support discernments to highlight value propositions and differentiations for successes in marketplace
• Support customer acquisition efforts for strategizing and preparing responses to request for proposals, with right-fit solutioning, accentuating strengths and uniqueness, and drive regular awareness campaigns, as needed from time-to-time
• Drive product functional, and use case, documentation efforts; maintain indexed knowledge repositories for easy access for future references and ease of retrieval
• Identify opportunities and support signed off product ideas into actionable concepts, timelines, and projects that align to the overall product strategy
• Collaborate closely with customer facing teams understand client needs and ensure optimal go to market and acceptance of new and enhanced user functionality; and support customer acquisition and retention strategies
• Support to identify target client segments and markets, evaluate market trends and competition strategies to inform recommendations on product pricing and positioning;
• Perform tracking and monitoring the commercial success of products relative to business case/plan expectations and take remedial action if not meeting expectations
• Drive positively impactful user experience for our various products/solutions/services; understand the user's needs (both spoken & tacit) and identify current gaps, while ensuring that users and data are at the heart of decision making
• If needed, interface with external partners/aggregators/integrators/government bodies/financial institutions in order to get clarity on the path forward & collaborate with engineering, project management, to accelerate deliveries Input to and align with the UX strategy, including industry trends, best practices and standards, feasibility, innovation and ideation
• Participate in any other Product Management and UX team initiatives as required

General Requirements:

• B-Tech in computer science, or equivalent. Post-graduation in management, marketing, or product management, preferable. Additional certification in product management, business analytics, desirable
• Typically, 7 to 10 years’ experience in a dynamic product management and/or software requirements gathering role, in banking/FinTech areas,
• Demonstrable track record of successfully taking products to market, ideally a consumer facing product of significant scale, with successful delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking
• Strong interpersonal skills and a knack for productive collaboration across varying departments
• Experience with UI/UX design software and wireframe tools, and ability to Illustrate design ideas using storyboards, process flows and functional diagrams
• Detail-oriented and data-driven and well organized; and possess an encouraging, can-do attitude
• Proven problem solver, with ability to analyse market requirements and bridge communication between technology/engineering and marketing/sales teams
• Self-motivated, self-sufficient, effective, versatile and action-oriented
• Proven creative thinker with ability to work strategically and collaboratively across departments

About Mobileware:

An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at http://www.mobilewaretech.com">www.mobilewaretech.com.

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

• Improve the look and feel of interactive computers and product software
• Create overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive and easy for customers
• Analyze customer responses and website data to determine high traffic web pages and why some perform better than others
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Build storyboards to conceptualize designs and convey project plans to clients and management
• Account for and track the human-computer interaction (HCI) element of a design
• Create surveys for research through various social media platforms to gather feedback on user's ease of use
• Conduct testing of completed applications, websites and software to Assess user experience