Business Account Manager ( Legal - Growth & Alliance)

Company Description

Role Description

Qualifications

• Proficiency in Sales, Business Development, and Account Management
• Strong Communication Skills, Negotiation, and Relationship Management
• Strategic Planning, Market Research, and Sales Forecasting
• Experience in Healthcare, SaaS, or Technology Sales is a plus
• Bachelor's degree in Business, Marketing, or a related field
• Proven track record of meeting or exceeding sales targets
• Self-motivated, results-oriented, and client-focused

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Role: My SQL DBA

Work Location: Noida/Hyderabad

Exp : 3+ Yrs

About the Role:

The ideal candidate would be working on the servers which impact various SaaS AI/ML products and

1000+ models in AI/ML. As a DBA administrator the server support would be provided for various

industry verticals like Finance, Telecom, Travel & Transportation, Healthcare, Government etc. This role

would give an opportunity working on multiple and complex databases for fortune 500 customers which

have impact on their data related to AI/ML products/models of the company.

About the Company:

We are America’s oldest machine learning solutions company. With offices across US, China and India,

we hire people with a broad set of technical and domain skills who can contribute to the creation of

machine learning solutions across verticals such as financial services, telecommunications, healthcare,

consumer products etc.

Preferred Qualification:

(Must have)

· Three years or above working experience, more than two years in MySQL, familiar with MySQL

database architecture.

· Have good experience in database troubleshooting and solutions for the whole system chain,

including OS, Database, storage, network, application, cloud and so on.

· Familiar with SQL tuning, know about how to split large tables in MySQL.

· Familiar with the daily backup and restore operations of MySQL, and know about the HA

principles of MySQL replication and MySQL Cluster. Experience in PostgreSQL is preferred.

· Familiar with Linux operating system, be able to write daily scripts with Shell/Python.

· Experience about NoSQL databases is preferred, such as MongoDB, Redis.

· Experience about distribution databases is preferred, such as Greenplum, Clickhouse.

· Oracle DBA or SQL Server DBA working experience is preferred.

· Careful work, strong sense of responsibility, good learning ability and team spirit.

Responsibilities:

· Responsible for the daily maintenance and troubleshooting for all Databases, such as MySQL

and postgreSQL, make sure all database system running safely and stably.

· Establish MySQL daily backup and recovery policies, and data security policies.

· Responsible for the design and implementation of Database tables, and large table split policy.

· Provided daily support to the development team and application team, such as database design

specification and performance tuning suggestions.

As a Senior Scrum Master at AVIZVA, you will be the proud skipper of

project-level Scrum Ceremonies. You will act as a bridge of dialogue

between the Scrum Team and other important stakeholders. You will not

just spot and voice the potential hiccups in your team’s progress, but you

will build solid safeguards by joining forces both within and beyond the

team

As an ambassador of Scrum principles and values, you will coach your

team to be a devoted Scrum follower. You will master the project scope

curriculum and learn the program goal basics. You will team-up with the

Product Owner and make sure that the product backlog is always up to

the minute. You will be the face of your Scrum team in cross-team

dependency reviews.

Job Responsibilities

• Acquire a holistic overview of all ongoing projects, initiatives within the

program, thoroughly understanding assigned projects' objectives,

scope, and business alignment while identifying significant cross-team

dependencies.

• Act as the custodian of Scrum practices and processes, leading the

Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,

Sprint Retrospective) effectively and aligning them with team goals.

• Mentor the team on Agile practices, Scrum principles, product vision,

and scope, empowering them to develop a shared sense of ownership

and continuous improvement.

• Monitor project progress, provide timely feedback, and drive clear and

transparent communication within the team and with external

stakeholders.

• Identify technical and people-centered risks/roadblocks that may hinder

progress, collaborating with stakeholders to define and proactively

mitigate risks, enabling the team to focus on core tasks.

• Assist the Product Owner in refining and maintaining a visible,

transparent product backlog by estimating story points and utilizing

insights from standup meetings.

• Represent the team in weekly Scrum of Scrums meetings, presenting

detailed reports on progress, achievements, and alignment with project

goals.

• Attend PI Planning events, driving clear communication on workflow

alignment and dependencies with multiple stakeholders of the Agile

Release Train.

• Assume a proactive approach in eliminating the risk in question thus,

enabling the team to stay focused on their core tasks.

Skills & Qualifications

• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master

or in Agile project management roles, exhibiting mastery in guiding

teams to successful project outcomes.

• Proficiency in facilitating Scrum events such as Sprint Planning, Daily

Standups, Sprint Review, and Sprint Retrospective, ensuring effective

collaboration and productivity.

• Extensive hands-on expertise in utilizing Agile project management

tools, particularly Jira, for comprehensive planning, tracking, and

execution of Agile projects. Strong emphasis on hands-on experience in

Jira automation.

• Deep understanding and application of Agile estimation techniques like

Story Pointing and Planning Poker, fostering accurate project planning

and delivery.

• Expertise in utilizing advanced project scheduling tools like Advance

Roadmap and PI Planning Tools such as Team Board Post Scheduler,

enabling strategic project planning and execution.

• Familiarity with SaFe methodology, providing added advantage in

orchestrating large-scale Agile initiatives.

• Proactive and enthusiastic approach to learning and adapting to new

methodologies, staying abreast of industry trends and best practices.

Expert level of knowledge in Kanban practices and strong understanding

of Lean principles.

• Strong analytical skills and proactive problem-solving ability, adept at

mitigating risks and prioritizing tasks for efficient project delivery.

• Bachelor’s or Master’s degree in Computer Science or related field

preferred, underpinning theoretical knowledge with practical experience.

• Demonstrated leadership in taking ownership of tasks and driving well-

informed decision-making through a solutions-oriented mindset,

fostering transparency and collaboration within the team.

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.

Required Experience:

• Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
• Have experience working and strong understanding of object-oriented programing and cloud technologies
• End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
• Strong experience with unit and integration testing of the Spring Boot APIs.
• Strong understanding and production experience of RESTful API's and microservice architecture.
• Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.

Nice to have's (but not required):

• Exposure to Kotlin or other JVM programming languages
• Strong understanding and production experience working with Docker container environments
• Strong understanding and production experience working with Kafka
• Cloud Environments: AWS, GCP or Azure

We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Manager to join our Marketing team! As a SEO Manager you will be responsible for planning, implementing and managing our SEO strategy. As our online presence is extremely important for the success of business, your position will play a huge role in driving our business' growth and success.

• Develop and provide reporting daily/weekly/monthly reporting on the health of SEO.
• Plan, develop and implement our SEO strategy
• Work towards organic search optimization and ROI maximization
• Regularly perform thorough keywords research
• Identify key SEO KPIs
• Prepare and present reports regularly
• Identify problems and deficiency and implement solutions in a timely manner
• Suggest improvements in process and productivity optimization
• Collaborate with web developers and marketing team
• Stay up to date with the latest SEO and digital marketing latest trends and best practices

Requirements & Qualifications:

• 3 years of experience as SEO Manager or similar role, , ideally in an enterprise level capacity
• 3 years of experience in planning and implementing a successful SEO strategy, , ideally in an enterprise level capacity
• Proven success in SEO
• Familarity with Google Console and other such tools
• 5 years of experience web analytics, marketing, and business development
• Familiarity with HTML, CSS, JavaScript
• In- depth knowledge of research principles and methods and experience in analyzing data
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team Player
• Good time-management skills
• Great interpersonal and communication skills