Sales Executive

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

What it means to be an early engineer

Being part of the founding team, you will have the opportunity to shape the future of sustainable energy. Together, we’re going to face the hardest technical challenges this journey has to offer head-on. As the team grows, you’ll be the battle-hardened expert that everyone looks to for guidance. Your role will be pivotal in building a mission-critical analytics platform that encompasses predictive ML models, real-time analytics, and user-friendly dashboards.

As a Frontend Engineer, here’s what you’ll be doing

• Develop our web applications using React, Redux, Next.js, HTML, CSS
• Build scalable and interactive data visualization components for complex analytics
• Integrate external tools for product analytics
• Create and execute test plans and test cases ensuring high-quality user experiences
• Quickly develop proof of concepts (POCs) for new features or product ideas
• Regularly update and maintain website content and assets

We are excited about you because you have:

• Proven 4+ years of experience as a Frontend Developer with a strong portfolio of web applications developed using React, Next.js, and other similar technologies
• Strong understanding of HTML and various CSS Frameworks
• Familiarity with integrating advanced charting libraries, maps, calendars, and other third-party components into web applications
• Proven expertise in handling browser components DOM, Cookie, Session etc
• Proficiency in frontend testing methodologies for flawless user experience and optimizing web application performance
• Good understanding of website management and maintenance, SEO, CMS, etc.

You’ll be a great fit if:

• You have 4+ experience in building frontend applications
• Previously worked in a startup environment and have a high degree of ownership and appetite for ambiguity
• Like being a part of a high-performing team focussed on fast-paced execution at the same time detail-oriented
• A relentless desire to solve customer problems and chase down answers

Why choose Our Client?

We're the leader in battery analytics and are backed by prominent investors like YC. Today, we're the only company single-mindedly focused on enabling the world's transition to electric vehicles. We are among the most innovative companies that use data to uncover insights about electric vehicles and batteries. More importantly, you will have the opportunity to implement your tech skills to solve real-world issues like climate change. Let's do something great together.

Why choose Our Client?

Mainframe developer

CICS

VSAM

COBOL

DB2, online Batch, Development exp needed (not into support/maintance/ enhancement)

The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.

Responsibilities
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.

• Cultivate strong business relationships with key decision-makers

• Proactively identify new opportunities and deliver innovative solutions to customers

• Develop market strategies by researching lists of high potential prospects Qualifications

• Bachelor's degree or equivalent experience in Business from a top University/College

• 0-1 year of sales or account management experience

• Excellent written and verbal communication skills

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

ROLES AND RESPONSIBILITIES:

• Determining the structure and design of web pages.

• Ensuring user experience determines design choices.

• Developing features to enhance the user experience.

• Striking a balance between functional and aesthetic design.

• Ensuring web design is optimized for smartphones.

• Building reusable code for future use.

• Optimizing web pages for maximum speed and scalability.

• Utilizing a variety of markup languages to write web pages.

• 1+ years of experience in related field

• Solid understanding of how the web works and its underlying communication protocols.

• Understanding of key design principles.

• Proficiency in HTML, CSS, JavaScript(ES5 & ES6)

• Knowledge of JavaScript framework React.js

• Experience with responsive and adaptive design.

• Understanding of SEO principles.

• Good problem-solving skills.

• Working knowledge of Node-Sync, callback hell and ways to control asynchronous behavior of Node functions.
• Strong command on ES6(EcmaScript) or Javascript and its concepts like prototypes, call back, closures etc
• Should have deep understanding of Native Node.js, Express.js, HAPI.js and middlewares.
• Candidates must have proper understanding and command on RESTful API development and consumptions.
• Candidates must know to use promises, async-await to control synchronization of business logic components.
• Candidates must have knowledge of JWT, oAuth and passport.js for user authentication.
• Candidates must have knowledge of GIT, Bit-bucket.
• Candidates must have knowledge of application deployment.
• Experience with NoSQL databases eg mongodb (preferred).

• Deep understanding of technologies and architecture for a scalable and highly available set-up
• Experienced in Java/Golang and related Technologies like Spring/Hibernate
• Strong networking and Operating Systems fundamentals
• Experienced in Streaming technologies like Kafka
• Experience working with SQL and NoSQL Databases
• Experienced in developing the long-term tech strategy for analytics and translate that into an achievable roadmap