Jobs at Mantra Technologies Pvt Ltd
Customer Success Manager (Onboarding) | SAAS
at Mantra Technologies Pvt Ltd
Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps
Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience
Customer Success Specialist | SaaS
at Mantra Technologies Pvt Ltd
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
Product Demonstrator Specialist | SaaS
at Mantra Technologies Pvt Ltd
Who you are:
We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.
What you will be doing (responsibilities):
1. Work as part of the Sales POD in a matrixed environment to close deals.
2. Pull together effective demo’s using necessary apps for desired outcomes.
3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.
4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.
5. Be available / flex for demo’s as per shift / region assigned.
6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.
7. Create and submit necessary reports.
8. Be the product champion / evangelist for 500apps.com
9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.
Skills, Qualifications, Requirements:
- Clear and articulate communicator in English language to be able to effectively engage International customers.
- Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
- Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
- You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
- At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
- Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.
- Ability to learn and adapt fast.
International Sales Development Role
at Mantra Technologies Pvt Ltd
Position – International Sales Development Representative
Reports to - Regional Head
Primary Objective - Sales Development Representatives are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team.
Specific Accountabilities/Responsibilities -
Promoting and business through extensive and persistent cold calling, emails and communication(s) to prospective clients
Respond, engage and qualify inbound leads and inquiries
Scheduling Initial Prospecting Meetings for the Sales Team
Providing in depth information to the Sales team to enable the most qualified and productive demos
Researching and evaluating additional leads/prospects through web research
Meet or exceed assigned quota of a minimum of 40 calls / 30 emails per day
Working together with the Sales Director to grow a specific sales territory
Working with the Sales Director to support the acquisition of new accounts in the region
Help as needed to build awareness on special projects / events
Maintaining all contacts/opportunities and recording all progress
People hiring at Mantra Technologies Pvt Ltd
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We design and develop the most innovative solutions for your users!
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2. Super solid product and Eng. teams (driven by passion, purpose and ran successful enterprises in the past).
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From a culture standpoint, we are looking for people who can work independently and have strong work ethics. We 100% value honesty and authenticity. We are also an output driven organization rather than effort driven. Everyone in the team has weekly goals and we do whatever it takes to achieve them.
Perks and Benefits:
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- Comprehensive Health Insurance: INR 3L health insurance with a wide hospital coverage that covers your spouse, children and parents (with existing pre-conditions), including access to remote on call doctors.
- Workation: Annual off-site(s) every year, fully paid, for the team to get together to work and play.
- Learning Opportunities: Access to best trainings for learning and skill advancements.
- Time Offs: 12 paid leaves, 6 leaves per year on top of national and regional holidays.
- Paid Parental Leave: - 6 months maternal and 1 month paternal
We encourage you to read our handbook to learn more about us:
https://handbook.jalantechnologies.com
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