Business Development Manager

Tech Lead

Location: On-site, Panaji, Goa

About Joyful

 Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance.

In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.

What You'll Do

• Technical Leadership & Architecture:
• Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms.
• Define technical roadmaps, architecture patterns, and coding best practices
• Ensure adherence to software development standards and conduct regular code reviews
• Make critical build-versus-buy and technology adoption decisions
• Team Management & Collaboration:
• Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
• Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
• Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
• Identify and resolve bottlenecks in development, deployment, and delivery processes
• Vibe Coding Culture:
• Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with
• Encourage pair programming, open collaboration, and frequent peer reviews
• Maintain high coding standards while keeping the process creative and energizing for the team
• Promote a development culture where engineers feel motivated, supported, and proud of the work they ship
• Hands-On Development:
• Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization
• Oversee the development of APIs, microservices, and integrations with third-party platforms
• Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place
• Innovation & Continuous Improvement:
• Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms
• Propose and implement innovative solutions to improve product performance, security, and maintainability
• Drive proof-of-concepts for new features or architectural improvements
• Ensure systems are designed for high availability, scalability, and disaster recovery

What You'll Need

• 6+ years of professional software development experience, with at least 2 years in a technical leadership role
• Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
• Strong understanding of relational and NoSQL databases
• Experience building scalable, high-availability systems in B2B SaaS or AI-powered products
• Solid knowledge of software design patterns, performance optimization, and security best practices
• Familiarity with frontend technologies (Angular, React, or similar) is a plus
• Excellent communication and stakeholder management skills
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Passion for AI technologies and building software in a positive, high-energy coding environment

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy
• Work with a highly skilled and passionate team
• Enjoy significant growth opportunities in a rapidly scaling organization
• A culture that values innovation, ownership, and collaborative problem-solving
• Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life

At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!

Job details

Pay

• ₹1.8LPA - ₹2.5LPA(Year)

Job type

• Full-time

Education : Any UG Degree

Shift and schedule

• Rotational shift

Location : Singanallur,Coimbatore

Mandatory :

Valid Driver’s License

Driving Skills

About Us:

WLBS is a growing web development company made up of passionate developers and designers focused on building high-quality digital solutions. We are looking for a motivated Junior Full Stack Developer with a strong foundation in front-end technologies, especially React, who is eager to learn and grow. While experience in WordPress and PHP is a bonus, we're primarily seeking someone who can adapt quickly and contribute to our projects.

Company Website: https://www.wlbs.dev/

LinkedIn: https://in.linkedin.com/company/winning-link-business-solutions

Job Description:

We are seeking a Junior Full Stack Developer to join our team. The ideal candidate has a good grasp of front-end technologies, particularly React, and is eager to expand their skills across the full stack. You’ll work alongside experienced developers, contributing to exciting web development projects while gaining experience in both front-end and back-end technologies. Knowledge of WordPress and PHP is appreciated but not essential.

Responsibilities:

• Assist in the development and maintenance of web applications using React and other relevant technologies.
• Collaborate with senior developers to ensure high-quality, scalable, and efficient solutions.
• Write clean, maintainable, and well-documented code.
• Contribute to creating dynamic and responsive user interfaces using Next.js.
• Learn and adapt to new tools, technologies, and frameworks in a fast-paced environment.
• Support in troubleshooting and debugging software issues.
• Participate in code reviews, technical discussions, and continuous improvements of the development process.
• Maintain version control and follow collaborative development practices using Git.

Qualifications:

• 6 months to 1 year of professional experience or internships in software development, focusing on Next.js.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript).
• Familiarity with React and state management libraries such as Redux.
• Basic understanding of back-end development and databases (e.g., Node.js, Python, SQL).
• Ability to learn and adapt quickly to new technologies and frameworks.
• Familiarity with version control systems (e.g., Git) and collaboration tools.
• Basic knowledge of RESTful API development.
• Understanding of modern software engineering principles, including responsive design and cross-browser compatibility.
• Good communication and teamwork skills, with the ability to take direction and collaborate effectively.
• Bachelor’s degree in Computer Science, Software Engineering, or related fields.
• Experience with WordPress and PHP development is a plus, but not required.

Responsibilities:

. Handling/Maintaining Client Relations and communication

.Creative and innovative concerning Idea Generation for all kinds of branding activities for the client

· Excellent knowledge of branding and promotional activities for all leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message,captions , and content across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Graduates with a minimum of 3-4 years of experience.

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of tools for designing and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

• Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend.
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices

Responsibilities

• Build desktop and mobile web applications using contemporary javascript frameworks
• Actively participate in design and code reviews to build robust applications and prototypes
• Explore and design simple and intuitive consumer experiences
• Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
• Build reusable code and libraries for future use, focus on long term code maintainability
• Work in a fast-paced and agile development environment

• Complete responsibility of Google Ads, Linkedin Ads, Facebook ads.
• End to end campaign management (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generate maximum leads) ·
• Conduct keyword research and optimize campaigns. ·
• Research and analyze competitor advertising links and strategize the best plan ahead for the business.
• Optimize the ad copy, landing pages for the best lead quality.
• Optimize the campaigns regularly for improving performance.
• Identify trends and insights and optimize spend and performance based on the insights.
• Measure and report performance of all marketing campaigns, and assess against goals.
• Brainstorm new and creative growth strategies.
• Build on an existing level of search engine marketing expertise and develop a reputation for innovation and efficiency.
• Stay up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommend improvements.
  
  Skills Required: · Proven 2+ years SEM experience in managing PPC campaigns across Google, well-versed in performance marketing, conversion, and online customer acquisition. ·
  The Specialist will also portray a passion and exceptional analytical skills and demonstrate fluency in the acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
  Should have a good understanding of Google Analytics, Google Tag Manager.

Job Brief

Role and Responsibilities:

• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.

Skill and Requirements:

• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools - including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.

Good to have:

• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

Required Experience and qualifications:

• Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.