Business Development Officer

Strong Implementation Project Manager/Customer success manager with B2B SaaS exposure and major KRA as client onboarding

Mandatory (Experience 1): Must have 3+ years of experience in Customer onboarding/ Implementation with at least recent 2+ years in B2B SaaS product companies

Mandatory (Experience 2) –Must have managed end-to-end onboarding and implementation for enterprise customers including requirement gathering, implementation planning, stakeholder coordination, product configuration/setup, user onboarding and training, driving successful product adoption during the implementation phase, resolving implementation blockers, and ensuring a smooth and timely go-live

Mandatory (Experience 3) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

Mandatory ( Experience 4) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metric

Mandatory (Company) - B2B SaaS product companies

Job Title: PMO Lead/ Analyst- Project Manager

Location: Sector 62, Gurugram (Hybrid - 3 days WFO)

Employment Type: Full-time

Experience: 7+ years

About Company

Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.

Role Summary

We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.

Role Purpose

We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.

Key Responsibilities

Portfolio Governance & Planning

• Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
• Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
• Ensure alignment between GCC execution plans and global technology strategy.

Delivery Oversight & Execution Control

• Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
• Standardize status reporting and create executive-ready dashboards and narratives.
• Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.

Analytics & Reporting

• Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
• Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
• Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).

Financials & Vendor Management

• Track budgets, forecasts, and variance support investment cases and ROI reporting.
• Coordinate SOWs, invoicing, and performance visibility for vendors / partners.

Process & Tooling

• Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
• Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
• Support change management and adoption across teams.

Stakeholder & Communication Management

• Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
• Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.

Operating Cadence of the Technology Org

• Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
• Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.

Must-Have Qualifications

• 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
• Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
• Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
• Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
• Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
• Proven stakeholder management across senior leadership, product, engineering, and external partners.
• Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.

Good-to-Have

• Experience in a Global Capability Center supporting global stakeholders across time zones.
• Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
• Exposure to financial tracking, benefits realization, and vendor governance.
• Experience setting up OKRs, RACI, and portfolio dashboards.
• Bachelor’s in Engineering / Computer Science or related; MBA is a plus.

Key Performance Indicators (KPIs)

• Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
• Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
• Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
• Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
• Risk Control: % risks / issues with active mitigations; audit findings closure on time.
• Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.

Tools & Environment:

• Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
• Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
• Collaboration: SharePoint, Teams, Miro / Mural
• Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks

Behavioral Competencies:

• Ownership & Accountability: Self-starter, dependable, follows through.
• Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
• Communication & Influence: Tailors message to audience; secures alignment and decisions.
• Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
• Integrity & Confidentiality: Handles sensitive information responsibly.

Working Model:

• Hybrid with flexibility for global time-zone collaboration as needed.
• May require occasional travel to partner sites or global HQ.

Responsibilities:

• Partner with the business to determine the optimal solution for their prioritized needs
• Enforce design principles leading with configuration and only writing code when needed
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Should be able to work with business stakeholders to understand the roadmap, pain points.
• Quickly understand existing system architecture, analyze and recommend improvements.
• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
• Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
• Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Follow coding standards best practices, and participate in code reviews
• Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
• Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
• Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.

Required Skills

• Minimum 5 years of experience working on Salesforce Platform.
• Having a good understanding of Salesforce object models, relationship, limits, security etc.
• Should be aware of customization and configuration options.
• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
• Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.

Job Description:

· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.

· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's

· ServiceMax as per Help Desk tickets and other projects in a timely manner.

· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.

· Field Service "Best Practice" guidance to segments/ end users

· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..

· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al

· Segment requirements. Follow Horiba Change Management process.

Administration

· ServiceMax administration related to all ServiceMax objects (standard and custom)

· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord

· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL

· Tracking user login history and adoption matrices.

· Installation of apps from AppExchange

· Creation of users for an organization

· Maintain login credentials

· Generic users permissions

· Specific data access permissions

· Group Management

· Manage queues & public groups

· User assignment to queues & public groups

Security: Object security definition for Smax users

· Profile Management on object level permissions

· Role wise access on records

· Sharing rules additional record access for users

· Manage permission sets

General Configuration: Objects

Maintain standard object architecture and relationship model

• Create custom objects and maintain relationships among the objects

• Custom Fields

• Create custom fields

• Manage access to different profiles

• Manage page layouts to include custom fields

Page Layouts: Define Object field layouts based on profile

• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.

Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard

• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.

• Build and manage email alerts

Deployment: Data deployment at organizations / sandboxes using change sets

Posted on Mar 5, 2024.

Location: Abu Dhabi, United Arab Emirates (UAE)

Nationality: Any

Desired Experience: 10+ years

Job Description :

To guide and advise customers on building SOC-related services from scratch or assist in improving existing services. To assess the maturity and capability of services in scope and propose improvements. Closely working with other SOC teams, and assisting them in achieving their goals. To work closely with the rest of the Advisory team and exchange knowledge and experience.

What You’ll Do

• Deliver high-level strategy and executive advisory services.
• Lead client engagements in security advisory at the highest strategic level.
• Establish and align business principles and objectives to the long-term security operational vision by applying tactical guidance for various information security operating models.
• Perform SOC maturity assessments and build precise roadmaps based on the goals and objectives of the organization.
• Provide clients with guidance during the Initial Operating Capability (IOC) through full operational capability (FOC) covering key aspects of SOC domains such as business, process, governance, technology, people, and services.
• Create and build on the concept of operations (ConOps) in the pre-work stages that strategically prepare the client for the successful implementation of security technology and operations.
• Assist clients with recommendations in different advisory stages, such as creating security operations strategy (SOC Charter), developing training programs, assisting with use case framework implementation, developing standard operating procedures, and applying service/integrated frameworks.
• Possess the ability to identify the client's problems and use common consulting management skills such as facilitation, gap analysis, interviewing, and engaging in multiple workshops with key stakeholders.
• Collaborate with clients to define services and build technology strategies as part of the build, plan, and design phases of security operations.
• Perform as a subject matter expert (SME) in strategy conversations with C-level panels to provide exceptional IT/OT/Cloud/Physical security, compliance, regulations, and industry best practices that promote the overall mission and vision of the organization.
• Maintain a good understanding of security trends and methods for pinpointing cyber and physical security solutions that fit the client's business, financial, and technological objectives.
• Identify, build, and create cyber solutions to address security issues, perform security operations content reviews, draw conclusions, and develop strategic guidance.
• Assess and develop the current security operation effectiveness by reviewing operating procedures, workflows, policies, frameworks, and operational reporting.
• Consistently contribute towards industry-specific offerings/professional security forums/internal departmental blogs/publications/develop thought leadership.
• Contribute to the proposal process for SOC Advisory services while collaborating with other internal group members to solidify the sales pitch approach.

What you bring to the table

• 10+ years of extensive IT Security / IT Consultancy/client-facing roles related to SOC/Security operations projects (Cybersecurity Managers, IT Security Engineers, Security Analysts, Senior/Principal Security Analysts)
• Experience in SOC strategy, roadmap and documentation development, adapted to client organization (Services catalog, Security Incident Response management plan, playbooks)
• Possess the ability to support the vision and mission of any organization's security program.
• Retained proficiency in delivering high-quality and high-level strategic and advisory services.
• Possesses certifications related to enterprise information security frameworks and/or compliance, regulation-type frameworks.
• Experience in understanding complex activities and relationships quickly, assessing business and delivery risks, and communicating them effectively.

Benefits

• Schooling
• Flight & visa allowance for self and family
• Mobile Allowance
• Insurance for self & Family
• Life Insurance for self

Experience: 1+ Yrs 

Required Qualification: Bachelor’s degree or Equivalent   

Core Competencies: 

1. Operation coordination

2. Vehicle placement

3. Loading, unloading coordination

4. Vendor handling

5. MIS preparation

6. Client coordination 

Roles & Responsibilities:

Mandatory Skills:  local language proficiency with Hindi & English 

Job Summary

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles & Responsibilities 

• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization

Skills Required

• Proficient with Objective-C or Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools (such as Instruments and Shark)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration.
• Experience working with storyboard, cocoa touch and auto layout.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Must have good analytical, debugging and problem-solving skills.