As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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Full Stack Developer - Averlon

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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(INDIA) BANGALORE, INDIA /

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Note:
Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>

Resumes:
Interested folks with 5+ years to 20 years of experience into AMS Verification, Please reach out to the Recruiter Deepa Savant to learn more about the job and discuss details.

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Experience with sv-real preferred
Scripting skills in perl / python is preferred
Excellent communication skills
Team player with an ability to encourage team members

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BE/MTech/MCA/MSc
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Technical Skills Desired:
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Knowledge on version control system (SVN / Git)
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Health insurance
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Equity stock options
Paid casual off/marriage leaves

As a Marketing Lead, you will work with founders to develop customer segmentation strategies for all of company’s partners and stakeholders.

What you will do:

Working with founders and senior leadership to create and continuously refine the activation and engagement strategy for all of company's partners and stakeholders.
Ideating, planning, executing and tracking RoI for all content, field, and experiential marketing activities.
Spearheading other marketing channels including social/ digital/ content/ influencer and creating a cohesive marketing strategy.
Engaging in outreach to influencers and traditional media channels to create brand awareness for company, and to drive non-paid media coverage.
Defining and driving the progress of critical KPI’s including Net Promoter Score and measures of brand awareness.
Creating sourcing channels for brands and patrons of company in a cost-efficient way.
Researching, analyzing and sharing competitive field activation and experiential marketing insights and activity from spending time in the field.
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B.Tech / B.E.; MBA / PGDM
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Fundamental understanding of integrated, multi-channel marketing concepts and best practices
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Prior startup experience is a plus
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Bonus: Southeast Asian market knowledge or experience.

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Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
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Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
Address customer concerns in reference to products, services rendered or employee interactions
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

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+3 more

Work with a leading Fintech brand which is recording the highest yearly growth since its inception and is a partner to the businesses and banks alike.

Our client is a robust and secure fintech with global certification and a vision to transform the banking and payment industry by customizing the needs of every business worldwide. Started off as a digital payments solution provider, it eventually became a leader in white-labelled payments platform, where companies can transfer money to stakeholders or make payments to their vendors, clients and employees.

They also have partnered with various banks and financial institutions to help the banking customers to pay online or offline for multiple expenses like bill payments, recharges, ticket-booking, and even purchasing gift cards. With one of the lowest and most transparent pricing, they provide the best and customised solutions to individuals and businesses, while ensuring the products are robust, safe, fast and secure. Currently valued at $100Mn, the team is led by a fintech expert, offering more than 300 payment methods across 80+ Banks, and offices in India, UAE and Singapore.

As a versatile and go-getter Content Writer, you will work on the entire gamut of content writing like Blogs, Ad copies of Digital Media, E-mail Newsletters, Website etc and that will make the platform stand out in the confluence of Fintech-B2B conglomerates.

What you will do:

Working in an agile environment by keeping in mind the titbits of startup
Liaising with cross functional teams to get the errands done.
Formulating monthly social media calendar and devise content accordingly by knowing the fact of time and fraction of brand equity.
Adhering SEO and other guidelines while formulating the content.
Devising SEO friendly content such as Meta Title, Meta Description, Blogs & website content like Footer Pages, Product Description.
Conducting in-depth and regular audits of rivals content.
Devising niche, crisp, catchy and compelling content across all touch points.
Doing plagiarism check and proofreading of landing pages, ad copies etc.
Making sure the content is plagiarism free and inclined with the brand guidelines.
Making sure the content is precise before prevalence anywhere.

What you need to have:

Bachelor's degree required, preferably in English, Communications or a related field. Masters degree a plus
Familiarity with software like Microsoft Office, Google Docs and other tools which are inclined to content like plagiarism checker etc.
Strong presentation skills and excellent interpersonal skills - comfortable directing projects and taking on new tasks.
Proven ability to follow style guidelines
Impeccable spelling and grammar skills.
Proven work experience as a Content Writer, Copywriter or similar role.
Possess a thorough, up-to-date knowledge of B2B Fintech consortium.
Have knack to thrive in a fast-paced environment and to work independently and within a team as well.
Should be pretty much acquainted with copywriting.
Be adept in ad copies for the entire gamut of digital media like Google Ads, Social Media, SMS Marketing Campaigns, E-mail Marketing, Newsletter & as well as website content like Footer Pages, Product description etc.

Work with a leading Fintech brand which is recording the highest yearly growth since its inception and is a partner to the businesses and banks alike.

What you will do:

Working in an agile environment by keeping in mind the titbits of startup
Liaising with cross functional teams to get the errands done.
Formulating monthly social media calendar and devise content accordingly by knowing the fact of time and fraction of brand equity.
Adhering SEO and other guidelines while formulating the content.
Devising SEO friendly content such as Meta Title, Meta Description, Blogs & website content like Footer Pages, Product Description.
Conducting in-depth and regular audits of rivals content.
Devising niche, crisp, catchy and compelling content across all touch points.
Doing plagiarism check and proofreading of landing pages, ad copies etc.
Making sure the content is plagiarism free and inclined with the brand guidelines.
Making sure the content is precise before prevalence anywhere.

What you need to have:

Bachelor's degree required, preferably in English, Communications or a related field. Masters degree a plus
Familiarity with software like Microsoft Office, Google Docs and other tools which are inclined to content like plagiarism checker etc.
Strong presentation skills and excellent interpersonal skills - comfortable directing projects and taking on new tasks.
Proven ability to follow style guidelines
Impeccable spelling and grammar skills.
Proven work experience as a Content Writer, Copywriter or similar role.
Possess a thorough, up-to-date knowledge of B2B Fintech consortium.
Have knack to thrive in a fast-paced environment and to work independently and within a team as well.
Should be pretty much acquainted with copywriting.
Be adept in ad copies for the entire gamut of digital media like Google Ads, Social Media, SMS Marketing Campaigns, E-mail Marketing, Newsletter & as well as website content like Footer Pages, Product description etc.

dotNet Developer

at MYLAS IT PRIVATE LIMITED

1 recruiter

Posted by Rajeshwari Gunam

Visakhapatnam, Hyderabad

2 - 4 yrs

₹2L - ₹4L / yr

.NET

ASP.NET MVC

SQL

Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
Knowledge and working experience in MS SQL2008,2012,2014
Good understanding of object-oriented programming (OOPs).
Expertise in designing and working with MVC architecture is necessary.
JQuery, AJAX, Bootstrap, Web API
Knowledge of security implications of web applications and have experience designing secure
web applications.
Ability to document all development related activities.
Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
To work independently on Entire Architecture Design.
Priority will be given having Experience in third Party Integration.
Proficient understanding of code versioning tools such as Git / Mercurial / SVN
Azure certification(s) of any kind.

DESIRED PROFILE

She/he should be enthusiastic in the job role and a good team player.
Self-motivated with a passion to code and willing to meet aggressive timelines.
Strong Logical ability thinking skills to meet Client Requirements in specified time.

Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
Knowledge and working experience in MS SQL2008,2012,2014
Good understanding of object-oriented programming (OOPs).
Expertise in designing and working with MVC architecture is necessary.
JQuery, AJAX, Bootstrap, Web API
Knowledge of security implications of web applications and have experience designing secure
web applications.
Ability to document all development related activities.
Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
To work independently on Entire Architecture Design.
Priority will be given having Experience in third Party Integration.
Proficient understanding of code versioning tools such as Git / Mercurial / SVN
Azure certification(s) of any kind.

DESIRED PROFILE

She/he should be enthusiastic in the job role and a good team player.
Self-motivated with a passion to code and willing to meet aggressive timelines.
Strong Logical ability thinking skills to meet Client Requirements in specified time.

React Native Developer

at Jithvar Consultancy Services

2 recruiters

Posted by Abhinavc Jaiswal

Remote, Lucknow

2 - 7 yrs

₹1.4L - ₹6L / yr

React Native

Mobile App Development

iOS App Development

Android Development

Javascript

Roles & Responsibilities

Capability to develop highly responsive applications and websites.
Capability to find and fix bugs.
Enhance the performance of an application close to a native one by removing the constriction.
Capability to maintain code that is easy to understand.
Write tests for automation so that the app can be tested easily.
Capability to take advantage of native APIs for deep integration of all platforms.
Capability to completely transcend a React Web App into a React Native one.

Skills

Knowledge of Object-Oriented Programming.
Complete familiarity with Javascript and capability to write script that is optimised and works perfectly.
Capability to write Well-documented code with Javascript that is easily readable.
Having the knowledge of third-party dependencies and debugging dependency conflicts that might occur.
Understanding of native build tools like Xcode, Gradle etc.
Experience in testing with tools like Jest, Detox, Cypress etc.
Knowledge about Offline Storage, REST APIs, and document request model.

Roles & Responsibilities

Capability to develop highly responsive applications and websites.
Capability to find and fix bugs.
Enhance the performance of an application close to a native one by removing the constriction.
Capability to maintain code that is easy to understand.
Write tests for automation so that the app can be tested easily.
Capability to take advantage of native APIs for deep integration of all platforms.
Capability to completely transcend a React Web App into a React Native one.

Skills

Knowledge of Object-Oriented Programming.
Complete familiarity with Javascript and capability to write script that is optimised and works perfectly.
Capability to write Well-documented code with Javascript that is easily readable.
Having the knowledge of third-party dependencies and debugging dependency conflicts that might occur.
Understanding of native build tools like Xcode, Gradle etc.
Experience in testing with tools like Jest, Detox, Cypress etc.
Knowledge about Offline Storage, REST APIs, and document request model.