Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Attitude |
Skills |
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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JOB DESCRIPTION
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I. JOB DETAILS |
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Position Title: |
Senior Developer – Backend |
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Reports to: |
CTO |
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Company: |
Dvara ERegistry |
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Location: |
Hyderabad |
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II. JOB PURPOSE |
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To develop, maintain and extend Dvara Registry’s web and app-based core workflows and analytics platform with a view to bringing efficiency to its processes on a continuing basis. Team member will be involved in designing and developing both frontend and backend components. |
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III. KEY ACCOUNTABILITIES AND DELIVERABLES |
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1. Development, deployment and maintenance of the backend of web and android applications using Python Django, Flask. 2. Deployment of web applications on cloud infrastructure for scalable, distributed access. 3. Version Control of software developed. 4. Working with business leaders and subject matter experts to understand workflows 5. Research emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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IV. CANDIDATE PROFILE |
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Educational |
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B.E/ B Tech ( Computer Sciences) or |
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Qualifications: |
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Masters Degree in Computer Science/ Applications. |
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Experience: |
5-8 Years of Web application development (FullStack) Experience with deploying applications on cloud infrastructure, preferably AWS Experience in the development of REST APIs and integrating with UI. Experience with the Agile/Scrum development model Strong experience in code versioning using Git. Strong design, development, and implementation experience. |
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Knowledge/Skills required: |
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Full stack development using Python, Flask/Django Knowledge in using AWS Cloud |
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REST API, Microservices Development . |
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Exposure to databases such as PostGresql and NOSQL |
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Deployment to cloud services, preferably AWS |
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Ability to lead initiatives and drive the design and |
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development of products without handholding. |
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Competencies required |
Open to researching and learning new technologies with a view to delivering efficient solutions Excellent communication, presentation and analytical skills, including the ability to communicate complex, technological concepts clearly to all levels of the organization. Keen interest in researching emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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Internal |
CTO of Dvara ERegistry Others within the Dvara ERegistry – Operations, Agronomists, Product & Credit, Sales and R&D Machine learning and AI Specialists |
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External |
Data Vendors and partners Technology and Platform Partners Client Technology Departments |
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**Requirements**
- 3-5 years experience in backend development, preferably on JavaScript
- Experience in JS based frameworks such as NodeJS, ReactJS, TypeScript
- Solid understanding of OOPS , RDBMS , NoSQl databases and concepts
- Familiar with building web applications and hosting.
- Should be aware of Unix based OSes, and be able to manage command line scripting and other shell commands.
- Exposure to cloud service SDKs and hosting on platforms such as AWS or Azure
- Conversant with standard enterprise Design patterns.
- Practices to keep the code DRY(dont repeat yourself) and readable.
- Experience working with third-party integration tools and platforms
- Strong familiarity with source control systems
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Saffron Tech Private Limited
Saffron Tech is a result driven digital transformation company in New Jersey (NJ) & New Delhi. We are known for transforming businesses to digitization. We are providing development services and IT solutions to its clients across the globe. Being in the field of IT for more than 10 years now, the company has successfully executed over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm adept at providing Web and Mobile Application Development, IT Offshore Staffing and Digital Marketing Services.
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- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems
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