Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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About Supaboard
Supaboard is data analytics and BI platform that is build for business teams. You can browse through all your data in a from one centralised place, ask questions to our role specific data analyst and build dashboards that are realtime, dynamic and embeddable — all of this without writing a single line of code or data expertise.
About the Job
This is a full-time, on-site role for Frontend Engineer in Bangalore. This role will provide an unique and challenging opportunity to work on various projects within Supaboard, helping us ship quality products to our users.
How you will be contributing to the Engineering Team?
As a part of the engineering and development team, you will be working first hand with the founders to build a data analytics platform that can scale without compromising on user experience.
As a frontend developer, you will be responsible for:
- Maintenance of existing product codebase(s)
- Adding features based on requires provided
- De-triages and bug fixes
- Other tasks related to frontend development
You will also be working and communicating closely with the design team in order to improve UI/UX and understand the design philosophy and design system in place.
What Technologies you need to know?
Language and Frontend Framework:
- Typescript
- ReactJS
- NextJS
- Tanstack React Router
- Tanstack React Query
Charting Library: A thorough understanding of the basics of charting tools like D3.JS and DC.JS is necessary.
What does it take to survive at Supaboard?
- You have previously worked/want to work as a Frontend Engineer, preferably at a startup that has prioritised speed and quality above all else, and has shipped high quality products to their customers.
- You have a passion for building the next big piece of software that is going to revolutionise the industry and you do not like to limit or handheld by user stories and design wireframes.
- You have good communication skills that is not shy from asking questions for clarity, or discussing your own ideas, plans, and opinions with the team.
- You take pride in what you do, have the a positive arrogance towards the skillset you have, the humility to learn new things and the courage to fail and fix your mistakes.
- You can work autonomously and are open to feedback.
Some Extra skillsets that you will be great
- You have experience with building multi-tenant SaaS applications
- You understand how data analytics works
- You have worked with applications that handled and scaled huge amounts of data for online and offline data use-cases.
- You have experience working with GenAI applications
Why should you consider joining Supaboard?
- You will join the early team of Supaboard, work with product driven founders and have a greater impact on the evolution of the engineering organisation and the company
- You will have a lot of challenging work and the autonomy to take full ownership in solving those challenging problems and get to see the impact it generated with customers
- You get to have a fun work environment. We never know when the work ends and fun starts and vice versa
- As a part of the early team, you will have a competitive salary with ESOPs.
- You get to define how your product should evolve and have complete autonomy in experimenting with your ideas.
JOB DESCRIPTION:
- Good knowledge of shell script.
- Good knowledge of Linux server security.
3 Should have exposure to WAF / IpTables
- Experience of Live Migration tasks like hosting and mailing.
- Exposure on LVM
- Exposure on DNS Management and troubleshooting.
- Configuration skill of SSL certificates on different web/mailing servers.
- Experience in Load balancing of Apache / Nginx / Tomcat web server.
- Configuration of web servers Apache / Tomcat / Nginx
- Configuration & migration of Databases like Mysql, MongoDB, Postgresql
- Configuring storage ISCSI/ NFS / CIFS
- Troubleshooting skills on WordPress / Laravel / Magento / Angular / Nodejs
- Exposure on virtualization technology VMWare / XEN / KVM
- Experience of mail servers that runs postfix , sendmail , qmail
- Syslog & Log management
Desired Candidate Profile :
- Good knowledge of shell script.
- Good knowledge of Linux server security.
3 Should have exposure to WAF / IpTables
- Experience of Live Migration tasks like hosting and mailing.
- Exposure on LVM
- Exposure on DNS Management and troubleshooting.
- Configuration skill of SSL certificates on different web/mailing servers.
- Experience in Load balancing of Apache / Nginx / Tomcat web server.
- Configuration of web servers Apache / Tomcat / Nginx
- Configuration & migration of Databases like Mysql, MongoDB, Postgresql
- Configuring storage ISCSI/ NFS / CIFS
- Troubleshooting skills on WordPress / Laravel / Magento / Angular / Nodejs
- Exposure on virtualization technology VMWare / XEN / KVM
- Experience of mail servers that runs postfix , sendmail , qmail
- Syslog & Log management
Company Profile:
i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:
- Managed IT Services
- Dedicated Web Servers Hosting
- Cloud Solutions
- Email Solutions
- Enterprise Services
- Round the clock Technical Support
https://www.i2k2.com/">https://www.i2k2.com/
Nidhi(@)i2k2.com
AM-Talent Acquisition
I2K2 Networks pvt ltd
As a Business Development Manager working under the FMCG segments, an ideal candidate must perform the following responsibilities.
· Approaching potential leads and closing them within a stipulated time frame.
· Create exclusive distributors and businesses associated with the company towards business growth.
· Look after the entire business growth of the exclusive distributor and business associated
REQUIREMENTS:
· Bachelor’s degree in business, marketing or a related field.
· Experience in sales, marketing or related field.
· Strong communication skills and IT fluency.
We are hiring multiple Mobile Engineers with experience using React Native, Android, and iOS.
The ideal candidate will have a deep understanding of Mobile Development and React Native. and React, as well as user experience design, code security, quality, and sustainability.
Role + Responsibilities:
- Developer at heart with strong focus to learn and implement latest enhancements in React Native
- Create captivating and interactive mobile experience for iOS and Android devices
- Implement designs that are asynchronous, responsive and provide a rich user experience across the mobile platforms
- Implement new frameworks and software that meets Simform’s standards in performance, reliability and maintainability
- Create rapid prototypes to vet new design, interaction, and integration concepts
- Write unit and UI tests to identify malfunctions.
- Recommend new technologies, technical design and user interactions that will help differentiation the Funko digital experience
- Productively contribute to development projects in an agile software development environment, participate in sprint planning, task breakdown and daily stand ups
Person Specification and Qualifications:
- Complete hands-on on React Native and Javascript coding practices and conventions.
- Hands on experience on Android, iOS platforms in creating Hybrid / Native applications.
- Should have apps in the Google Play Store or Apple Store.
- Use of Management tools including Bitbucket (GIT), Jira and Bamboo.
- Hands-on experience on React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual Studio Code), Chrome debugging tools, ESLint, React Native CLI, Watchman, package manager etc
- Good familiarity with most of the React Native built-in and popular third-party frameworks, libraries, and accelerators. With in-depth expertise on most of the popular ones
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Building strong relationships with the existing portfolio of clients.
- Good communication skills.
- Good knowledge of bidding portals (Upwork, Freelance)
- Generating leads By Email – Marketing
- Generating leads for website design and development
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience as a Sun Certified Java Developer
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience with test-driven development
We are hiring PHP Developer
Strong understanding of core PHP, MySQL, JavaScript, and any PHP framework Can handle projects independently and should be a good team builder. -Excellent Technical knowledge is a must. I-Excellent problem-solving skills and love a technical challenge.Must have prior experience in WordPress, Codeigniter, Laravel, MVC.
Responsibilities and Duties
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute to all phases of the development life cycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
- Required Experience, Skills, and Qualifications
- Core knowledge of PHP 5. X.X
- Good knowledge of APACHE / NGINX configurations
- Good knowledge of MySQL / SQL queries.
- Strong OOPS concept and OOPS usage in PHP.
- Knowledge of MVC Architecture (Codeigniter) based frameworks in PHP.
- Good Skills in HTML, HTML 5. javaScript / Jquery, CSS and AJAX.
- Good Skills in J
- Proven hands-on experience of CMS like Magneto, Word press,
- WooCommerce would be a plus point
- Must have knowledge of WordPress theme Building from Scratch.
- Must be able to handle multiple projects and deadlines.
- Must have Working experience with WordPress themes and Plugins
Additional Skills:
- Good analytical, reasoning, logic, and troubleshooting skills.
- Decent communication.
- Having worked on Linux / Ubuntu systems.
- Job Location: Indore
- 5Dayworking
When you join us, you’ll lead the full-cycle development of the hardware focusing on robust and cost-effective solutions for hardware design, layout design and the fabrication of PCBs. You’ll be responsible for the successful production of the hardware coordinating directly with the production team. Your role will be crucial to Quixote’s success.
DUTIES & RESPONSIBILITIES
- Design multi-layer printed circuit board layouts incorporating the latest fabrication and assembly standards.
- Design the schematics for the PCB and gather their inputs to ensure the electrical characteristics of the PCB are within specification.
- Collaborate with mechanical, fabrication, manufacturing and test engineers for a functional, cost-effective layout.
- Develop, check and release full documentation packages as required per work instructions and project requirements.
- Analysis and evaluation of company requirements, initial BoM creation and component selection accordingly with consideration of costs, schedule, platform, quality etc.
- Development of complex modules & components of the latest technology to implement them into other projects and future automotive systems
- Develop modules & components’ system design, schematic design/integration, layout design following design rules, design verification
- Evaluation of relevant technology, functions regarding requirements, market trends and feasibility together with other engineering core teams & procurement to ensure the best design & best cost
- Observation and analysis of latest technology trends, the definition of next-generation key components together with other technical division and key component suppliers
- Preparation of technical supplier decisions for the business units and automotive executive management according to the development process, evaluate risks and opportunities
- Close cooperation with different functional teams such as Controlling, Legal, Purchasing, Manufacturing Engineering, Quality, Customer Business Units
REQUIRED SKILLS & EXPERIENCE
- Understand how to develop PCB layouts for digital, analog, and power supply circuits on multilayer PCBs.
- Excellent knowledge of fine-pitch designs with multiple BGAs, blind and buried VIAs, and high part densities.
- Expert with industry standard commercial PCB layout CAD software, such as Mentor Graphics, OrCAD, Cadence, Zuken, or similar but should be flexible to switch to any of them.
- Knowledge of PCB manufacturing tools such as Valor, SAP, and GerbTool software
- Good knowledge of hardware function blocks, memory designs & high speed interfaces
- Basic understanding of electrical schematic symbols and functions.
- Ability to create dimensioned drawings for release.
- Possess functional knowledge of IPC guidelines.
- Excellent technical understanding of electrical designs inside automotive field is a plus
- Should be passionate, diligent, thorough, and detail oriented
Community Management-
- Create a friendly environment to facilitate high member satisfaction
- Be thoughtful while interacting with members.
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organizations and their individual members.
- Foster a sense of inclusivity where fresh ideas are welcome
- Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
- Oversee new member onboarding and member moves out of the space
Events Planning and Execution-
- Build a quarterly calendar of coworking events that engages all stakeholders:
- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
- Manage to the allotted budget
- Present our community professionally
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
Business Development-
- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
- Conduct tours for prospective members
- Contact the local press and community leaders to generate interest in COWERKZ.
- Maintain a positive relationship with key vendors and our landlord
Facilities and Space Management-
- Manage all centre operations to the satisfaction of members
- Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
- Keep members aware of facilities issues that may impact them
- Utilize a variety of coworking software applications manage the space and membership
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
Data accuracy-
- Ensuring member data is updated and is current in the cowork platform
- Ensuring lead data is updated in the CRM platform
- Ensuring Community Data is being updated in the events database
Experience and Requirements
- 2 years experience with increasing responsibility in either a sales or customer service role
- Experience in co -curricular activities a plus.
- Demonstrated project management skills
- Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
- Experience with written content generation in a business environment and basic graphic design skills are a plus
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. Ability to speak additional language is a plus.
- A high level ethics, empathy and dependability
Qualifications
- Bachelor's degree or equivalent