As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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• Developing multimedia applications.

Technical Recruiter

at WebKorps Solutions

1 recruiter

Posted by Ajay Thakur

Indore

0.6 - 5 yrs

₹3L - ₹10L / yr

Java

Communication Skills

Recruitment

Recruitment/Talent Acquisition

Designation: Technical Recruiter

Location: Indore (M. P.)

Duration : Full time

Roles and Responsibilities

Should have experience of various job portal like Naukri.com, LinkedIn, Monster etc.
Should have min 6 month - 5 yrs. of experience in in -house / international recruitment.
Sound understanding of all technology like ROR, React JS, Java, .Net, PHP, Python, Android / Mobile development etc.
Must be excellent in communication skills oral and written.

Designation: Technical Recruiter

Location: Indore (M. P.)

Duration : Full time

Roles and Responsibilities

Should have experience of various job portal like Naukri.com, LinkedIn, Monster etc.
Should have min 6 month - 5 yrs. of experience in in -house / international recruitment.
Sound understanding of all technology like ROR, React JS, Java, .Net, PHP, Python, Android / Mobile development etc.
Must be excellent in communication skills oral and written.

PHP laravel backend developer

at BRAVVURA DIGITAL

1 recruiter

Posted by Tina Singh

Remote, NCR (Delhi | Gurgaon | Noida)

4 - 6 yrs

₹7L - ₹10L / yr

PHP

Laravel

MySQL

HTML/CSS

Javascript

+8 more

Responsible to code,test,deploy and scale SaaS-based products using PHP, MySql, with Laravel and Lumen MVC framework.

Frontend Developer

at Peachmode

1 recruiter

Posted by Pooja Singh

Mumbai

3 - 7 yrs

₹6L - ₹14L / yr

React.js

HTML/CSS

Javascript

Job Brief: We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important. Job Responsibilities: • Developing new user-facing features using React.js • Building reusable components and front-end libraries for future use • Translating designs and wireframes into high quality code • Optimizing components for maximum performance across a vast array of web-capable devices and browsers. Skills • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model • Proficient understanding of web markup, including HTML5, CSS3, Javascript • Basic understanding of server-side CSS pre-processing platforms • Thorough understanding of React.js and its core principles • Experience with popular React.js workflows (such as Flux or Redux) • Familiarity with newer specifications of EcmaScript • Experience with data structure libraries (e.g., Immutable.js) • Knowledge of isomorphic React is a plus • Familiarity with RESTful APIs • Knowledge of modern authorization mechanisms, such as JSON Web Token • Proficient understanding of cross-browser compatibility issues and ways to work around them. • Good understanding of asynchronous request handling, partial page updates, and AJAX • Familiarity with modern front-end build pipelines and tools • Experience with common front-end development tools such as Babel, Webpack, NPM, etc. • Ability to understand business requirements and translate them into technical requirements • A knack for benchmarking and optimization • Familiarity with code versioning tools such as GIT/SVN • Familiarity with browser testing and debugging

Fullstack Developer

at Abroad shiksha .com

1 recruiter

Posted by Kanav Sachdeva

NCR (Delhi | Gurgaon | Noida)

3 - 8 yrs

₹3L - ₹9L / yr

Javascript

AngularJS (1.x)

MS SQLServer

HTML/CSS

+2 more

Looking for some one to head the Team here at Abroad Shiksha . the job will require debugging the existing project and further development using Microsoft bot, IBM watson and few other AI frameworks.

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