Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
|
Within 1 month |
|
|
Within 3 months |
|
|
Within 6 months |
|
|
Within 12 months |
|
What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
|
Attitude |
Skills |
|
|
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
Python
Kubernetes
Amazon Web Services (AWS)Role: DevOps Engineer
Exp: 4 - 7 Years
CTC: up to 28 LPA
Key Responsibilities
• Design, build, and manage scalable infrastructure on cloud platforms (GCP, AWS, Azure, or OCI)
• Administer and optimize Kubernetes clusters and container runtimes (Docker, containerd)
• Develop and maintain CI/CD pipelines for multiple services and environments
• Manage infrastructure as code using tools like Terraform and/or Pulumi
• Automate operations with Python and shell scripting for deployment, monitoring, and maintenance
• Ensure high availability and performance of production systems and troubleshoot incidents effectively
• Monitor system metrics and implement observability best practices using tools like Prometheus, Grafana, ELK, etc.
• Collaborate with development, security, and product teams to align infrastructure with business needs
• Apply best practices in cloud networking, Linux administration, and configuration management
• Support compliance and security audits; assist with implementation of cloud security measures (e.g., firewalls, IDS/IPS, IAM hardening)
• Participate in on-call rotations and incident response activities
Python
Django
FlaskAbout the Role
We’re seeking a Senior Software Engineer to join our innovative team and build high-quality, scalable products. You’ll design intuitive user interfaces, leverage modern AI coding tools, and mentor junior engineers. Our tech stack includes React, Django, Go, and SQL databases, but we prioritize strong fundamentals and the ability to quickly learn any framework. This is an in-office role, requiring you to work from our office location.
Responsibilities
Design and develop scalable full-stack solutions with a focus on intuitive UI Use AI coding assistants (e.g., Cursor, Copilot, Clause Code) to enhance code quality and efficiency Mentor junior engineers, fostering technical growth and collaboration Translate business and product requirements into robust technical solutions Improve engineering processes and tools to boost productivity and scalability
Requirements
3+ years of professional full-stack development experience (post-internship) Proficiency in React, Django, Go, and SQL databases, or ability to learn fast Experience building user-friendly interfaces and using AI coding tools Strong problem-solving skills and ability to deliver high-quality, scalable features Passion for mentoring and thriving in a fast-paced, collaborative environment Willingness to work in-office at our designated location
Nice-to-Haves
Experience with other modern front-end or back-end frameworks Familiarity with DevOps practices or cloud platforms (e.g., AWS, GCP, Azure) Hands-on experience in building AI-Powered features. B2B SaaS Experience
Why Join Us?
Join a team where your strong fundamentals and adaptability drive innovation. We value ownership, collaboration, and building impactful products in a dynamic in-office environment.
Customer Experience Executive (Retail Store Sales)
Location: Bandra & Prabha Devi, Mumbai
Job Description
• Providing customers information on the retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and giftwrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store
Skill & Qualifications:
•Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask
Reporting Manager: Store Manager
Job Title: Operations Manager
Company: Denmonk - Sportswear Brand
Location: [Specify the location]
Job Description:
Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.
Key Responsibilities:
- Supply Chain Management:
- Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
- Ensure timely procurement of raw materials and components to meet production demands.
- Establish and maintain relationships with suppliers to ensure a reliable supply chain.
- Inventory Management:
- Monitor and control inventory levels to prevent overstock or understock situations.
- Implement effective inventory tracking systems to reduce waste and improve efficiency.
- Conduct regular inventory audits and reconcile discrepancies.
- Production Oversight:
- Collaborate with production teams to ensure efficient manufacturing processes.
- Monitor production schedules and resource allocation to meet delivery deadlines.
- Implement strategies for continuous improvement and quality control.
- Data Analysis and Reporting:
- Utilize MS Excel to analyze operational data and performance metrics.
- Prepare regular reports and forecasts on operational efficiency and cost management.
- Make data-driven decisions to improve processes and reduce operational costs.
- Team Leadership:
- Manage and lead a team of operations and logistics professionals.
- Set clear objectives, provide guidance, and facilitate professional development.
- Foster a positive and productive working environment.
Qualifications and Skills:
- Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
- Proven experience in operations management or a similar role in the sportswear industry.
- Proficiency in MS Excel, including data analysis and reporting.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Effective leadership and team management skills.
- Knowledge of supply chain best practices and inventory control.
- Excellent communication and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment.
- A passion for sportswear and a keen interest in industry trends.
How to Apply:
Be sure to include "Operations Manager Application" in the subject line.
Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
CodeIgniter
PHP
Laravel
HTML/CSSExp Req: 1-3yrs
Location: MI Road, Jaipur
We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.
Roles And Responsibilities
- Strong experience in building UI and Backend process, APIs using PHP and CI technology stack
- Excellent knowledge and experience of CodeIgniter CI
- Good core knowledge of HTML5, CSS3, jQuery, and Bootstrap
- Good knowledge and experience in MySQL
- Good experience in the build and deployment process
Skills Required:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
.NET
AngularJS (1.x)
Angular (2+)
JavascriptHello Greetings!!!
We are looking for ".Net Developer" for Goregaon (Mumbai)/ Lucknow location.
Experience: 1 - 6 Years
Notice Period: up to 30 days
Location: Goregaon (Mumbai)/ Lucknow
Responsibilities and Deliverables:
- 1-6 Years of experience.
- Development experience in React Native, Objective C, Swift.
- Hands-on experience in COCOA Framework, XCode 3.1, Interface Builder, iOS SDK 3.0 and above.
- Good understanding of Native APP iOS design theme & guidelines for smartphone/tablets.
- Experience in calling web services integration (SOAP, REST, JSON, XML) & Basic client - Server architecture understanding.
- Knowledge of SQLite, Web Services, HTML5, CSS3, JavaScript and working experience in SQL
- Experience with third-party libraries and APIs like Facebook, Google+ etc.
- Good knowledge and experience on payment gateway.
- Experience in building and publishing apps in app stores.
- Should have good communication skills.
Please provide the following details:
- Current location
- Present CTC
- Expected CTC
- Notice Period
About Company
e.Soft Technologies Ltd is a mid-sized IT firm, brimming with potential. We are headquartered in Mumbai (India) with offices in Lucknow (India), California (US) and Virginia (US). With over 17 years of experience, we provide Digital marketing services, 360 Retail solutions, Application development services, Startup solutions, Business consulting, Custom ERP solutions and Business Supplementary services to our clients.
Company Website
Company Info
7, Way Lane, Ram Mohan Rai Marg, Narhi, Lucknow, Uttar Pradesh, India
C++Your Impact
This team is accountable for platform architecture evolution to meet the evolving needs of different business lines globally with rapid software deployment. As stewards of critical components in order execution and post-trade, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways.
As a member of the team, you will play an integral role on the trading floor. This is a dynamic, entrepreneurial team with a passion for technology and the markets, with individuals who thrive in a fast-paced changing environment. The team takes a data driven approach to decision making and you should be willing to participate in the full product lifecycle from requirements gathering, design, implementation, testing, support, and monitoring trading performance for systems and strategies used by our clients.
RESPONSIBILITIES AND QUALIFICATIONS
Responsibilities
+ Design, build and maintain low latency, high-performance electronic trading platform components, with a focus on market data, exchange and client connectivity and risk controls.
+ Deliver continuous optimization for latency, scale and resiliency improvements.
+ Participate in system builds for various markets globally, have curiosity and interest in understanding market microstructure details, work closely with engineering, sales and product teams globally for successful delivery of projects.
+ Basic Qualifications
+ Bachelors or Masters degree in computer science or engineering or equivalent experience
+ 3+ years of professional experience developing deterministic high performance, low latency systems in C++ (counted in single digit microseconds)
+ Prior experience with FIX and binary exchange connectivity and market data protocols preferred
+ Strong knowledge of object oriented programming, data structures, algorithms and design patterns
+ Critical path analysis, performance optimization and hardware acceleration.
+ Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack
+ Experience developing distributed architecture systems and messaging protocols
+ Strong analytical and problem solving skills
+ Comfortable in a fast-paced environment, self-motivated, results driven and commercially focused
Preferred Qualifications
+ Software development in C++ in the context of high performance (low-latency, high-throughput) real-time computing.
+ Familiarity with STL and C++11/14 language extensions, Boost
+ Network programming (sockets, TCP/UDP/Multicast protocols)
+ Multi-threading, concurrent programming
+ Intimate knowledge of compilers, flow of data at hardware level (memory/caches, buses) + Some experience with FPGA or other hardware acceleration technologies
+ Experience processing large static datasets as well as high volume ticking data sources + Over 3 years' experience in Financial industry(Good to have)
PythonAbout Us
DataWeave provides Retailers and Brands with “Competitive Intelligence as a Service” that enables them to take
key decisions that impact their revenue. Powered by AI, we provide easily consumable and actionable
competitive intelligence by aggregating and analyzing billions of publicly available data points on the Web to
help businesses develop data-driven strategies and make smarter decisions.
Products@DataWeave
We, the Products team at DataWeave, build data products that provide timely insights that are readily
consumable and actionable, at scale. Our underpinnings are: scale, impact, engagement, and visibility. We help
businesses take data driven decisions everyday. We also give them insights for long term strategy. We are
focussed on creating value for our customers and help them succeed.
How we work
It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest
data problems that there are. We are in the business of making sense of messy public data on the web. At
serious scale! Read more on Become a DataWeaver
What do we offer?
● Opportunity to work on some of the most compelling data products that we are building for online
retailers and brands.
● Ability to see the impact of your work and the value you are adding to our customers almost immediately.
● Opportunity to work on a variety of challenging problems and technologies to figure out what really
excites you.
● A culture of openness. Fun work environment. A flat hierarchy. Organization wide visibility. Flexible
working hours.
● Learning opportunities with courses, trainings, and tech conferences. Mentorship from seniors in the
team.
● Last but not the least, competitive salary packages and fast paced growth opportunities.
Role and Responsibilities
● Build a low latency serving layer that powers DataWeave's Dashboards, Reports, and Analytics
functionality
● Build robust RESTful APIs that serve data and insights to DataWeave and other products
● Design user interaction workflows on our products and integrating them with data APIs
● Help stabilize and scale our existing systems. Help design the next generation systems.
● Scale our back end data and analytics pipeline to handle increasingly large amounts of data.
● Work closely with the Head of Products and UX designers to understand the product vision and design
philosophy
● Lead/be a part of all major tech decisions. Bring in best practices. Mentor younger team members and
interns.
● Constantly think scale, think automation. Measure everything. Optimize proactively.
● Be a tech thought leader. Add passion and vibrance to the team. Push the envelope.
Skills and Requirements
● 4-7 years of experience building and scaling APIs and web applications.
● Experience building and managing large scale data/analytics systems.
● Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good
understanding of software design principles and architectural best practices.
● Be passionate about writing code and have experience coding in multiple languages, including at least
one scripting language, preferably Python.
● Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision
is right/wrong, and so on.
● Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
● Have experience working with multiple storage and indexing technologies such as MySQL, Redis,
MongoDB, Cassandra, Elastic.
● Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
● Use the command line like a pro. Be proficient in Git and other essential software development tools.
● Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
● Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana,
Graylog, StatsD, Datadog etc.
● Working knowledge of building websites and apps. Good understanding of integration complexities and
dependencies.
● Working knowledge linux server administration as well as the AWS ecosystem is desirable.
● It's a huge bonus if you have some personal projects (including open source contributions) that you work
on during your spare time. Show off some of your projects you have hosted on GitHub.
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon