Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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Job Overview: We are seeking a skilled MERN Stack Developer responsible for designing and developing robust and scalable web applications. The ideal candidate will have a strong understanding of the entire web development process (design, development, and deployment) and be proficient in the MERN stack: MongoDB, Express.js, React.js, and Node.js.
Key Responsibilities:
- Full Stack Development: Design, develop, and deploy full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).
- API Development: Build RESTful APIs and integrate them with front-end components.
- Database Management: Design, manage, and optimize MongoDB databases for high-performance and scalability.
- UI/UX Collaboration: Work closely with UI/UX designers to implement responsive and user-friendly interfaces.
- Code Quality: Write clean, maintainable, and efficient code, following best practices and coding standards.
- Testing and Debugging: Perform unit testing, debugging, and integration testing to ensure the quality and functionality of the application.
- Version Control: Use Git for version control and collaborate with other developers on code management.
- Continuous Learning: Stay up-to-date with emerging technologies and best practices in web development and apply them to projects.
Required Skills and Qualifications:
- Proficiency in:
- React.js: Strong understanding of React.js and its core principles, including hooks, state management, and component lifecycle.
- Node.js & Express.js: In-depth knowledge of Node.js and Express.js for server-side development.
- MongoDB: Experience with MongoDB for database design, development, and optimization.
- JavaScript/ES6+: Proficiency in modern JavaScript (ES6+) and understanding of asynchronous programming.
Responsibilities
- Responsible for performing verification for AMS designs.
- Create UVM benches for mixed signal blocks and developing test scenarios.
- Work closely with the architecture and design teams on verification plan and methodology to achieve complete verification coverage
- Write assertions and checkers for the properties and corner cases
- Analyze verification coverage and improve the test cases
- Integrate analogue design IPs from vendors and internal teams and develop verification environments for simulation and emulation
Requirements
- Detailed knowledge of verification using SystemVerilog
- Experience with creating UVM based testbenches for Analog Mixed-Signal applications
- Experience with assertion based verification for analog blocks
- Experience with power aware verification with UPF will be a plus
- UVM-AMS experience preferred
- Experience with sv-real preferred
- Scripting skills in perl / python is preferred
- Excellent communication skills
- Team player with an ability to encourage team members
Education & Experience
- MS (preferred in EE and CE) plus 5 years
Note:
Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>
Resumes:
Interested folks with 5+ years to 20 years of experience into AMS Verification, Please reach out to the Recruiter Deepa Savant to learn more about the job and discuss details.
Criteria:
- BE/MTech/MCA/MSc
- 3+yrs Hands on Experience in TSQL / PL SQL / PG SQL or NOSQL
- Immediate joiners preferred*
- Candidates will be selected based on logical/technical and scenario-based testing
Note: Candidates who have attended the interview process with TnS in the last 6 months will not be eligible.
Job Description:
- Technical Skills Desired:
- Experience in MS SQL Server and one of these Relational DB’s, PostgreSQL / AWS Aurora DB / MySQL / Oracle / NOSQL DBs (MongoDB / DynamoDB / DocumentDB) in an application development environment and eagerness to switch
- Design database tables, views, indexes
- Write functions and procedures for Middle Tier Development Team
- Work with any front-end developers in completing the database modules end to end (hands-on experience in parsing of JSON & XML in Stored Procedures would be an added advantage).
- Query Optimization for performance improvement
- Design & develop SSIS Packages or any other Transformation tools for ETL
- Functional Skills Desired:
- Banking / Insurance / Retail domain would be a
- Interaction with a client a
3. Good to Have Skills:
- Knowledge in a Cloud Platform (AWS / Azure)
- Knowledge on version control system (SVN / Git)
- Exposure to Quality and Process Management
- Knowledge in Agile Methodology
- Soft skills: (additional)
- Team building (attitude to train, work along, mentor juniors)
- Communication skills (all kinds)
- Quality consciousness
- Analytical acumen to all business requirements
Think out-of-box for business solution
- Working with founders and senior leadership to create and continuously refine the activation and engagement strategy for all of company's partners and stakeholders.
- Ideating, planning, executing and tracking RoI for all content, field, and experiential marketing activities.
- Spearheading other marketing channels including social/ digital/ content/ influencer and creating a cohesive marketing strategy.
- Engaging in outreach to influencers and traditional media channels to create brand awareness for company, and to drive non-paid media coverage.
- Defining and driving the progress of critical KPI’s including Net Promoter Score and measures of brand awareness.
- Creating sourcing channels for brands and patrons of company in a cost-efficient way.
- Researching, analyzing and sharing competitive field activation and experiential marketing insights and activity from spending time in the field.
- Collaborating with internal cross-functional teams to run select strategic projects.
What you need to have:
- B.Tech / B.E.; MBA / PGDM
- 4-5 years of experience in managing marketing activities across channels and driving significant RoI from marketing activities.
- Fundamental understanding of integrated, multi-channel marketing concepts and best practices
- Proven expertise in developing, executing, and measuring integrated campaigns
- Experience with organizing events, meet-ups, and conferences is a plus
- Prior startup experience is a plus
- Strong academic credentials from a Tier 1 institution.
- Significant understanding of the fintech and financial services space.
- Bonus: Tier 1 MBA.
- Bonus: Southeast Asian market knowledge or experience.
What’s on offer
- A fast-paced, exciting workplace with a cool vision
- Learning Budgets - We love to support our employees’ efforts to learn, grow, and improve
- Competitive compensation and healthcare
- Health insurance
- Being a top 20 team member in a high growth startup, with room to scale exponentially as we grow
- Equity stock options
- Paid casual off/marriage leaves
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Responsible for distributing information to team members and stakeholders
- Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
- Address customer concerns in reference to products, services rendered or employee interactions
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients


2+ years experience building with AWS tech stack (RDS, EC2, Lambda)
Experience in developing complex web application using MERN stackProficient in Javascript ES6 and above
Should be hands on knowledge in working on VCS like Git
Should have hands on knowledge in developing web applications in the React ecosystem
Should have sound knowledge in algorithms and problem solving techniques
Should have knowledge about web application development and related technologies
Bonus:
Experience utilizing telecommunication services such as Twilio
Experience working with Keras/Tensorflow
What You'll Do:
Organize full lifecycle software development
Write well designed, testable, efficient code
Work alongside and effectively coordinate with other engineers on the team
Come up with procedures and frameworks to avoid technical debt
Create efficient architectural and database design
Evaluate and deploy software tools, processes and metrics
Help other engineers excel in their job and in their careers
Create amazing products that scale!
- Working in an agile environment by keeping in mind the titbits of startup
- Liaising with cross functional teams to get the errands done.
- Formulating monthly social media calendar and devise content accordingly by knowing the fact of time and fraction of brand equity.
- Adhering SEO and other guidelines while formulating the content.
- Devising SEO friendly content such as Meta Title, Meta Description, Blogs & website content like Footer Pages, Product Description.
- Conducting in-depth and regular audits of rivals content.
- Devising niche, crisp, catchy and compelling content across all touch points.
- Doing plagiarism check and proofreading of landing pages, ad copies etc.
- Making sure the content is plagiarism free and inclined with the brand guidelines.
- Making sure the content is precise before prevalence anywhere.
What you need to have:
- Bachelor's degree required, preferably in English, Communications or a related field. Masters degree a plus
- Familiarity with software like Microsoft Office, Google Docs and other tools which are inclined to content like plagiarism checker etc.
- Strong presentation skills and excellent interpersonal skills - comfortable directing projects and taking on new tasks.
- Proven ability to follow style guidelines
- Impeccable spelling and grammar skills.
- Proven work experience as a Content Writer, Copywriter or similar role.
- Possess a thorough, up-to-date knowledge of B2B Fintech consortium.
- Have knack to thrive in a fast-paced environment and to work independently and within a team as well.
- Should be pretty much acquainted with copywriting.
- Be adept in ad copies for the entire gamut of digital media like Google Ads, Social Media, SMS Marketing Campaigns, E-mail Marketing, Newsletter & as well as website content like Footer Pages, Product description etc.

- Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
- Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
- Knowledge and working experience in MS SQL2008,2012,2014
- Good understanding of object-oriented programming (OOPs).
- Expertise in designing and working with MVC architecture is necessary.
- JQuery, AJAX, Bootstrap, Web API
- Knowledge of security implications of web applications and have experience designing secure
web applications. - Ability to document all development related activities.
- Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
- To work independently on Entire Architecture Design.
- Priority will be given having Experience in third Party Integration.
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
- Azure certification(s) of any kind.
DESIRED PROFILE
- She/he should be enthusiastic in the job role and a good team player.
- Self-motivated with a passion to code and willing to meet aggressive timelines.
- Strong Logical ability thinking skills to meet Client Requirements in specified time.



Roles & Responsibilities
- Capability to develop highly responsive applications and websites.
- Capability to find and fix bugs.
- Enhance the performance of an application close to a native one by removing the constriction.
- Capability to maintain code that is easy to understand.
- Write tests for automation so that the app can be tested easily.
- Capability to take advantage of native APIs for deep integration of all platforms.
- Capability to completely transcend a React Web App into a React Native one.
Skills
- Knowledge of Object-Oriented Programming.
- Complete familiarity with Javascript and capability to write script that is optimised and works perfectly.
- Capability to write Well-documented code with Javascript that is easily readable.
- Having the knowledge of third-party dependencies and debugging dependency conflicts that might occur.
- Understanding of native build tools like Xcode, Gradle etc.
- Experience in testing with tools like Jest, Detox, Cypress etc.
- Knowledge about Offline Storage, REST APIs, and document request model.

