Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
|
Within 1 month |
|
|
Within 3 months |
|
|
Within 6 months |
|
|
Within 12 months |
|
What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
|
Attitude |
Skills |
|
|
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
Business Development Executive (Fresher)
Are you ready to dive into a vibrant and creative industry? This is your chance!
YellowRed Photography is a leading wedding photography company with locations in Bengaluru, Hyderabad, and Hubli. We’re passionate about capturing life’s most beautiful moments, and now, we’re seeking enthusiastic and dynamic individuals to join our team as Business Development Executives.
If you’re eager to help us grow and connect with more couples as they plan their unforgettable weddings, we’d love to hear from you!
Roles & Responsibilities:
● Handle inbound inquiries through calls, social media DMs, and web inquiries.
● Create and present personalized wedding photography packages.
● Manage the end-to-end sales process: from the first inquiry, through proposal creation, to closing the sale.
● Manage client expectations, particularly regarding deliverables, timelines, and budgets.
● Attend weddings, pre-wedding shoots, or client meetings as required to nurture relationships and cross-sell additional services
● Post-event follow-up to ensure client satisfaction and collect referrals/reviews.
Why You’ll Love This Role
● Client Connection: Engage with excited couples during one of the happiest times of their lives — their wedding planning journey!
● Creative Industry Exposure: Work in a vibrant, creative industry with endless opportunities for learning and growth.
● Performance-Based Rewards: Competitive salary package with attractive incentives based on your performance.
● Support for Freshers: We welcome fresh graduates! Your enthusiasm, potential, and ideas are just as valuable to us as experience.
● Collaborative Culture: Join a fun, supportive team where your contributions and ideas matter. Every day brings a new adventure!
Skills & Qualifications
We’re looking for someone who is excited about sales and passionate about working in the
wedding industry:
● Communication: Strong communication skills in English and Kannada are essential.
Proficiency in Telugu would be an added advantage.
● Negotiation & Persuasion: Ability to negotiate, handle objections, and close deals.
● Freshers Welcome: Recent graduates (BBA, BCom, MBA, etc.) are encouraged to apply. We value enthusiasm, a learning mindset, and adaptability.
● Open to Experienced Candidates: If you have experience in sales, marketing, or business development, we’d love to hear from you too!
Location: Near to Vajarahalli metro station, kanakapura road, South Bangalore.
Annual CTC: Two lakhs to Four lakhs plus incentives
For more information, feel free to contact us
Bootstrap
HTML/CSS
React.jsKey Responsibilities:
- Develop and maintain the frontend components of the Camera AI and gym & trainer management software.
- Collaborate with UI/UX designers to translate design concepts into functional, responsive web applications.
- Ensure the applications are optimized for performance, scalability, and cross-browser compatibility.
- Implement user interfaces that provide a seamless experience, including real-time data visualization, interactive elements, and responsive design.
- Work closely with backend engineers to integrate APIs and ensure smooth communication between frontend and backend systems.
- Conduct thorough testing and debugging to ensure the stability and performance of the applications.
- Stay up-to-date with the latest trends and best practices in frontend development and apply them to enhance our products.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in frontend development.
- Proficiency in HTML, CSS, JavaScript, and modern frontend frameworks such as React, Angular, or Vue.js.
- Experience with responsive design principles and front-end optimization techniques.
- Strong understanding of RESTful API integration.
- Familiarity with version control systems (e.g., Git).
- Ability to write clean, maintainable, and efficient code.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience working with WebRTC or other real-time communication technologies.
- Familiarity with frontend testing frameworks and tools (e.g., Jest, Cypress).
- Knowledge of UI/UX best practices.
- Experience with Agile development methodologies.
About WareIQ
We are making India's e-commerce businesses successful by giving them the power of Amazon prime like logistics. Modern eCommerce consumers want same & next-day delivery. But the infrastructure in India can’t keep up. 80% of eCommerce parcels outside Amazon reach customers in 5-10 days.
• India eCommerce demand is highly fragmented, yet 90% of brands ship from a central warehouse
• If platforms & brands don’t offer prime-like shipping timelines, customers don’t buy
• High fixed investments, rigid contracts & tech complexity makes prime-like fulfillment infrastructure inaccessible to online brands
Enter WareIQ. WareIQ allows eCommerce companies to compete with Amazon service levels by bringing their average timelines from 5-10 days to next day.
• We're a software-only platform that connects a nationwide network of fulfillment centers and last-mile couriers centralizing all tools in a single platform
• Ownership of logistics SLAs by WareIQ fulfillment experts
• Micro-fulfillment model billed on usage with no minimum
• Onboarding in 7 days vs 3-6 months
WareIQ is backed by leading global investors including Y Combinator, Funders Club, Flexport, Pioneer Fund, Soma Capital, and Emles Venture Partner.
About Role
The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.
Responsibilities
- The Business development management team is responsible for the acquisition of new Partnership opportunities.
- This position will be responsible for helping our prospective clients make purchase decisions to best suit their business needs.
- The Business Development Manager would be required to plan and carry out all sales activities on assigned accounts.
- This Position involves interacting with clients and our services department
- If you have prior experience in either sales, service or marketing, it is an added advantage since you will understand what the customer needs
- Maintain existing business with brilliant rapport and trust amongst clientele
- Think critically when planning to assure project success
Qualifications
- Bachelor's degree or equivalent experience
- 2 - 4 years' prior industry-related business development experience
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
- Focused and goal-oriented
- Ideal candidate has outstanding business acumen, an outgoing personality, confident and excellent presentation, and communication skills.
- The candidate should have patience and charm to deal with all types of customers.
- The candidate should be able to put across ideas and solutions in a clear concise manner.
- The candidate should be able to learn and adapt the product into their conversations with ease.
- Prior experience in either the sales or services departments is preferred.
Experience:(BBA/ MBA Fresher) 0 to 1
Location: Kharadi, Pune
Roles and Responsibilities
Build relationships with prospective clients
Explain the projects and its information to drive potential customers for visiting the
project site.
Accompanying visitors to the site and explaining the specifications of the property.
Ability to generate and convert the leads to sales
Updating all necessary information and delivering reports to the management
Should be a Go Better, Team Leader and Target Oriented
Always customer-focused with good analytical Skills
Handle customer queries
Client’s visits & project visits
Desired Candidate Profile
Self-Starter, resourceful, confident, well-organized, highly dependable, efficient and
detail-oriented
Critical thinker and should possess problem-solving skills
Strong communication and presentation skills.
Knowledge about marketing strategies, marketing collaterals, MIS, prospect generation
etc.
Ability to understand the requirements of prospects and decent aptitude to understand
and pitch property solutions to prospects.
The person would act as a catalyst between sellers and buyers. This is a great
opportunity for someone looking to make a career in real estate
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
Google AnalyticsJob Summary
- Develop and manage digital marketing campaigns
- Oversee a social media strategy
- Manage and maintain the organisation’s website(s)
- Write and optimise content for the website and social networking accounts such as Facebook and Twitter
- Track and analyse website traffic flow and provide regular internal reports
- Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
- Continually work on the Search Engine Optimization of the website(s)
- Write copy for email marketing campaigns
- Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
Responsibilities and Duties
- Assist in the formulation of strategies to build a lasting digital connection with consumers
- Plan and monitor the ongoing company presence on social media (Instagram, Twitter, Facebook etc.)
- Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
- Be actively involved in SEO efforts (keyword, image optimization etc.)
Qualifications and Skills
BSc/BA in marketing or relevant field will be great!
.NET
C#
Job Brief:
- Proficient with Microsoft .NET & .NET Core development using C#, Web API.
- Good understanding of Design Patterns and Principles.
- Must have an experience on Angular6/7//8.
- Having knowledge of in NodeJS / VueJS / ReactJS will be an added advantage.
- Excellent Communication, presentation, problem-solving and team working skills
- Interact with Clients & handle single project.
COVID-19 considerations:
Currently all our employees are doing Work From Home till situation goes better
Experience :
Dot Net Framework and Dot Net Core: minimum 6 months (Preferred)
Angular 6/7/8 : Minimum 6 months ( Preferred)
JavascriptHTML/CSS
Angular (2+)About Alore
Alore brings revenue velocity to businesses by being their dependable growth operating system.
For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io
Alore is based out of Singapore with an office at Bangalore.
Who should NOT apply for this job
- If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
- If you never read books
- If you jump companies every 11-12 months
- If you are not comfortable working on Saturdays
- If you have less than 2 years of experience
- If you have more than 4 years of experience
- If you have never worked in a product-led company
CTC:
5.5-7.5 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on delivery schedule) (We do ZERO deductions since the salary will be paid from Singapore)
About the Role:
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities:
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members and stakeholders
Requirements:
- Min 2 years experience
- Max 3 years of experience in Web development
- Proficient understanding of Angular 2+
- Proficient understanding of web markup, including HTML5 CSS3
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as (GitHub, GitLab)
factorie.io is a digital manufacturing enterprise, connecting disparate data sources to align manufacturing activities in real time, substantially impacting manufacturing throughput.
Operating in an inherently data-rich environment – we seek to be the source of real time intelligence for manufacturing operations by processing and elevating data from machines, ERP and other IT applications.
The company is currently being led by four co-founders with a cumulative management, technology and manufacturing experience of more than 100 years. In place is a dedicated strategic consulting for manufacturers to transition to digital enterprise, ISV partners and pilot clients. As we work towards empowering manufacturers at scale, we are looking for a high caliber IIoT / embedded systems engineer to lead data acquisition from machines. This is a leadership position and you'll be a Co-founder of the Company. All Co-founders are compensated from founders' equity in the Company – and, cash compensation will commence only after completing 12 months association as Co-founder.
Nurtured as a product-based technology company, our Co-founder would be someone who considers himself to be a methodical hacker – energized by simply the process of building products that solve meaningful problems. You have a bias for action, taking consistent, incremental and measurable steps towards releases that serve the product’s immediate and long-term needs.
If that person is you, we look forward to experimenting and tinkering with the next generation of IoT and data analytics use cases – together.
ASK YOURSELF IF YOU ARE:
Entrepreneurial? Someone who believes it is their time to shine and is tired of operating in a manager's shadow. Have you started-up before – or, even thought about doing so? Tell us your story.
A hands-on craftsman? Someone who loves to build, understands the architecture of complex software applications and frameworks. Do you contribute to opensource projects and / or have you developed / are you developing certain ‘hobby’ applications? We would love to know about them. Do you have an engineering blog we should be following? We are NOT accepting managers for this position, please.
Disciplined, passionate and obsessive? Someone who needs to solve REAL problems that have potential network implications on how products are manufactured in the world today – democratizing the hitherto ‘privileged’ power of Industry 4.0.
THE SKILLS YOU NEED / TECHNOLOGIES WE’RE WORKING ON,
CORE:
- Experience of data acquisition, extraction and normalization from PLCs and sensors with open protocols (OPC-UA, Modbus and MTConnect) + proprietary connectors (for Siemens Sinumerik, Fanuc and Mitsubishi)
- Comfortable building the Edge hardware and software infrastructure - IoT Gateways, IoT Servers installed on Linux or Android (Yocto) forks
- Exposure to low latency connectivity architecture using a combination of Wireless (Cellular, Wi-Fi, Bluetooth, and NFC), and wired (Ethernet) interfaces. Consequently, necessary is an understanding of Profinet and MQTT communication standards.
- In depth knowledge of the architecture of smart manufacturing software components - SCADA, Historian, MES etc.
- Have leveraged a cross-section database types - RDS (Postgres) and / or NoSQL (MongoDB, DynamoDB)
- A fanatical level of thoroughness with the OOP such as C++, JAVA (Spring) as well as the more recent Node.js, Go
FUNDAMENTALS:
- Strong CS fundamentals. Deep knowledge of math, probability, statistics and algorithms. Delivering full-stack projects from conceptualization to production. Iterating, developing and testing MVPs quickly - therefore identifying opportunities to automate the development cycle to the maximum feasible extent.
- Extensive experience of leveraging (opensource) libraries / solutions, frameworks, APIs, AWS IIoT (or similar) etc., to drive efficiencies in product development. We’re NOT planning to reinvent the wheel.
- Familiarity with deploying and developing in a microservices architecture. i.e., deploying on a containerized (Kubernetes, Docker, ECS, EKS etc.) stack that communicates via REST APIs. Developing while religiously following the CI / CD methodology.
- Trade tools such as PLC simulators, IoT device / sensor simulators, Cucumber, Selenium, GIT, IDEs (ex., Eclipse), JIRA etc., would be almost second nature
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon