As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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Java

Develop Android handset clients
Develop architecture and low-end designs based on customer and product management requirements
Communication of designs and other development issues to developers and managers
Design, develop and manage automated unit and acceptance tests
Peer review of design code and tests
Participate in the agile development program
Bug Fixing
Take ownership of deliverables
Adhere to development methodologies

ESSENTIAL SKILLS/ATTRIBUTES:

Excellent knowledge of Android
Appreciation for the limitations of handset development
Attention to detail and subtleties of UI design and implementation
Understanding of design patterns
Ability to design for scalability and resilience
Strong application process flow and problem-solving techniques
Strong focus on refactoring and code quality
Understanding of software configuration management and release management
High levels of software engineering literacy and communication skills
Friendly and professional manner
Minimum 3 - 5 years java development
Third Level Qualifications in computing, mathematics, or science
Experience in building web (PWA)/mobile app using ionic/reactjs (react native)

DESIRED SKILLS:

Experience of working in an agile environment
Product development and lifecycle experience
Experience in unit testing
Scripting (JavaScript, Ruby, Python, Shell, etc.)
Knowledge of build systems such as Maven and Gradle
RESTful development
XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy
Windows and Unix development
Experience leading development teams or performing customer-facing duties is an advantage
Kotlin Language Skills

Develop Android handset clients
Develop architecture and low-end designs based on customer and product management requirements
Communication of designs and other development issues to developers and managers
Design, develop and manage automated unit and acceptance tests
Peer review of design code and tests
Participate in the agile development program
Bug Fixing
Take ownership of deliverables
Adhere to development methodologies

ESSENTIAL SKILLS/ATTRIBUTES:

Excellent knowledge of Android
Appreciation for the limitations of handset development
Attention to detail and subtleties of UI design and implementation
Understanding of design patterns
Ability to design for scalability and resilience
Strong application process flow and problem-solving techniques
Strong focus on refactoring and code quality
Understanding of software configuration management and release management
High levels of software engineering literacy and communication skills
Friendly and professional manner
Minimum 3 - 5 years java development
Third Level Qualifications in computing, mathematics, or science
Experience in building web (PWA)/mobile app using ionic/reactjs (react native)

DESIRED SKILLS:

Experience of working in an agile environment
Product development and lifecycle experience
Experience in unit testing
Scripting (JavaScript, Ruby, Python, Shell, etc.)
Knowledge of build systems such as Maven and Gradle
RESTful development
XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy
Windows and Unix development
Experience leading development teams or performing customer-facing duties is an advantage
Kotlin Language Skills

Backend Developer

India’s largest vernacular test prep App. (P1)

Agency job

via Multi Recruit by Ranjini A R

Pune

5 - 8 yrs

₹25L - ₹30L / yr

Go Programming (Golang)

MongoDB

Amazon Web Services (AWS)

PHP Golang

API Integration

Min 5 years of software development experience, with a Bachelor's degree in Computer Science or related field.
Proficiency in a Go programming language
Strong software development fundamentals (Data structures, Algorithms, problem-solving, OO design, systems architecture, and development methods).
Excellent verbal and written communication skills, and interpersonal skills. Self-motivated attitude with the ability to multitask, learn and thrive in a timeline-driven environment
Good understanding of memory/SQL/NoSQL database concepts (key-value, schemas, indexing, etc)
Writing scalable, robust, testable, efficient, and easily maintainable code
Translating software requirements into stable, working, high-performance software
Playing a key role in architectural and design decisions, building toward an efficient microservice distributed architecture

Skills

Strong knowledge of Go programming language, paradigms, constructs, and idioms
Knowledge of common Goroutine and channel patterns
Experience with the full site of Go frameworks and tools, including:
Dependency management tools such as Godep, Sltr, etc.

Min 5 years of software development experience, with a Bachelor's degree in Computer Science or related field.
Proficiency in a Go programming language
Strong software development fundamentals (Data structures, Algorithms, problem-solving, OO design, systems architecture, and development methods).
Excellent verbal and written communication skills, and interpersonal skills. Self-motivated attitude with the ability to multitask, learn and thrive in a timeline-driven environment
Good understanding of memory/SQL/NoSQL database concepts (key-value, schemas, indexing, etc)
Writing scalable, robust, testable, efficient, and easily maintainable code
Translating software requirements into stable, working, high-performance software
Playing a key role in architectural and design decisions, building toward an efficient microservice distributed architecture

Skills

Strong knowledge of Go programming language, paradigms, constructs, and idioms
Knowledge of common Goroutine and channel patterns
Experience with the full site of Go frameworks and tools, including:
Dependency management tools such as Godep, Sltr, etc.

Sales Manager

at NoBroker

1 video

26 recruiters

Posted by Tulika Kansal

Remote, Mumbai

3 - 7 yrs

₹4L - ₹7L / yr

Sales

Channel Sales

Business Development

Presales

Telesales

JOB DESCRIPTION - A Business Development employee has to take care of entire customer life cycle with major focus on acquisition. He is responsible for an end to end sales process which involves; Lead generation, Cold Calling, Meeting with Clients, Prospecting, Converting into customer and finally overseeing excellent after sales services. Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organisation. Duties and Responsibilities -Minimum 2-5 years of proven sales track record and ability to meet targets. -Should have interest on Business development (B2C) for Software Application products/solutions. -Meet prospective clients, execute effective product demonstrations, emphasising product features and benefits with focus on the value of the solution. - Meet with Committee Members of Apartments and societies to understand scope of business and their expectations. - Prospect, educate, qualify, and generate interest for Sales Opportunities. - Onboarding new apartments on NobrokerHood platform will be a major KRA for a BD. - Researching potential leads from open market, web searches, or digital resources. Desired Candidate Profile Excellent communication and interpersonal skills. Should have 2 wheeler vehicle. Should be proficient in Hindi and English language, knowing regional language will be a plus. Should be comfortable to work on weekends, with a week off in between Mon-Thursday. Effective presentation and negotiation skills. Hands on MS office excel, word & PPT etc.

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