As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type

Size

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Company video

Quick Dry Cleaning Software's video section

Connect with the team

Rachit Ahuja

Connect

Vivek Saini

Connect

Company social profiles

Similar jobs

Customer Care Executive

at Connect and Heal

Posted by Pratik Doshi

Bengaluru (Bangalore)

1 - 5 yrs

₹3.5L - ₹3.8L / yr

Customer Relationship Management (CRM)

Communication Skills

Interpersonal Skills

Problem solving

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

Handling customer queries via any support channel
Approach all queries with customer centric attitude
Offering exceptional customer service and satisfaction
Help build and improve processes
Adhere to set standards of TAT and SLA
Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

1 to 5 years’ experience in a customer support role
Can handle verbal and non-verbal process (chat, email, phone)
Excellent interpersonal skills
Excellent written and oral communication skills in English and Hindi
A quick learner
Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

CTC offered: 3.5 - 3.75 LPA

Location: Bangalore, HSR Layout

Company Description

Role Description

Responsibilities:

Handling customer queries via any support channel
Approach all queries with customer centric attitude
Offering exceptional customer service and satisfaction
Help build and improve processes
Adhere to set standards of TAT and SLA
Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

1 to 5 years’ experience in a customer support role
Can handle verbal and non-verbal process (chat, email, phone)
Excellent interpersonal skills
Excellent written and oral communication skills in English and Hindi
A quick learner
Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

CTC offered: 3.5 - 3.75 LPA

Location: Bangalore, HSR Layout

Customer Service Executive

at Upswing Financial Technologies Private Limited

2 candid answers

4 recruiters

Posted by Simran Bindra

Bengaluru (Bangalore)

0 - 4 yrs

Best in industry

Customer Service

Customer Support

Spokesperson

Communication Skills

Effective communication

+2 more

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

· Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

· Develop a deep understanding of customer needs, preferences, and pain points.

· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

· Collaborate with relevant departments to address complex issues and ensure prompt resolution.

· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

· Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

· Exceptional verbal and written communication abilities.

· Active listening skills to understand customer needs and concerns.

· Ability to articulate complex ideas and solutions in a clear and concise manner.

· Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Responsibilities:

Provide exceptional customer service:

· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

· Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

· Develop a deep understanding of customer needs, preferences, and pain points.

· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

· Collaborate with relevant departments to address complex issues and ensure prompt resolution.

· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

· Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

· Exceptional verbal and written communication abilities.

· Active listening skills to understand customer needs and concerns.

· Ability to articulate complex ideas and solutions in a clear and concise manner.

· Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

Customer Success Manager (SAP SuccessFactors)

at Rolling Arrays

1 video

9 recruiters

Posted by Damyanti Bhanushali

Remote only

5 - 8 yrs

₹12L - ₹20L / yr

Customer Support

Customer Success

Team Management

Delegation

Project Management

+4 more

Skill:
> Team Management & Delegation
> Customer Management
> SAP SuccessFactors Knowledge (EC or ECP preferable)
> Identify new opportunities in the designated accounts

Job Description:
> You will be assigned 4-5 large SAP SF customers who have already implemented SF.
> Managing Support Consultants to handle customer requests/tickets analyse recurring problems to decrease volume of tickets
> Propose new and out of the box solutions within SAP SF to customers and manage any escalation.
> Identify new opportunities at the customers based on existing pain-points & proposing effective solutions available within SAP SF.

This role demands a mix of team delegation, customer first approach, out of the box solution thinking and business acumen to upsell additional SF modules.

About Rolling Arrays Consulting:
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48.
Rolling Arrays has 2 lines of businesses:

HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products):
• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

Customer Support executive

at Seniors First from Zest Life Solution Pvt Ltd

1 recruiter

Posted by Mamta Mittal

Remote only

1 - 2 yrs

₹1.3L - ₹1.5L / yr

Customer Service

Customer Support

Communication Skills

Sales

Customer Retention

+1 more

Job Responsibilities:
- Handling inbound and outbound call
- Ability to assess customer needs and respond to them.
- Match customer needs with vendor availabilty
- payment assistance to cutomer
- Proficient with Microsoft Office. Word, excel
- Key Skills:
  - Great command over English and Hindi
  - Comfort with medical and fitness terminology
  - Ability to work in tight schedules
  - Ability to work independently
  - Experience in customer service or call centre background preferrred

Job Responsibilities:
- Handling inbound and outbound call
- Ability to assess customer needs and respond to them.
- Match customer needs with vendor availabilty
- payment assistance to cutomer
- Proficient with Microsoft Office. Word, excel
- Key Skills:
  - Great command over English and Hindi
  - Comfort with medical and fitness terminology
  - Ability to work in tight schedules
  - Ability to work independently
  - Experience in customer service or call centre background preferrred

Customer Support executive

at Connexions BPO Services

3 recruiters

Posted by Leon Lurshay

Bengaluru (Bangalore)

1 - 3 yrs

₹2L - ₹4L / yr

Customer Service

Customer Support

Customer Success

PLEASE READ THE REQUIREMENTS AND APPLY

Outbound Lead Generation Campaign(No Sales)

Complete Voice Based Job covering US and Canada

Night Shift job with fixed Sat and Sunday Off

PLEASE READ THE REQUIREMENTS AND APPLY

Outbound Lead Generation Campaign(No Sales)

Complete Voice Based Job covering US and Canada

Night Shift job with fixed Sat and Sunday Off

Customer Support Executive for E-Commerce customers

at Catena Technologies Private Ltd

1 recruiter

Posted by sangeeta s

Bengaluru (Bangalore)

0 - 1 yrs

₹2L - ₹3L / yr

Customer Success

Communication Skills

MS-PowerPoint

MS-Outlook

MS-Excel

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

Farm Associate -Agronomy(Pune)

at LeanAgri

6 recruiters

Posted by Siddharth Dialani

Pune

0 - 3 yrs

₹1L - ₹2L / yr

Operations

Customer Success

agronomy

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

Customer Success Manager

at Fitato Health Solutions Pvt Ltd

6 recruiters

Posted by Azhar Sache

Pune

0 - 1 yrs

₹2L - ₹4L / yr

Customer Success

Communication Skills

Interpersonal Skills

1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities

Customer Success Manager

at You’re a problem-solver and amazing with customers. You’re enthralled by the wa

Agency job

via Apple jobs by Apple Jobs

New York

1 - 7 yrs

₹5L - ₹8L / yr

Customer Success

Tech Support

Operations

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

Customer Support

at Elanic

3 recruiters

Posted by kirthana thomas

Bengaluru (Bangalore)

0 - 3 yrs

₹2L - ₹2.5L / yr

MS-Office

Good communication skills

Good typing skills

smartness

Customer Relationship Management (CRM)

+1 more

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

Why apply to jobs via Cutshort