AVP/VP Sales

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

You're good. You know you're good. Your Dribbble has clean case studies, your Figma files are organized, your design system is tight.

And you're bored out of your mind.

Not because the work is easy. Because it doesn't matter. You redesign the settings page. Three stakeholders give conflicting feedback. You compromise on all of it. Ship something you'd never put in your portfolio. Wait for the next sprint.

You didn't get into design for this. You got into it because design isn't decoration. It's the product itself.

If that's still what you believe, keep reading.

The Problems We Haven't Solved Yet: We haven't figured everything out. That's the point. Here are real design challenges on our table right now, unsolved, waiting for someone good enough to crack them:

1. How do you design an AI learning experience that feels human? Our AI tutors adapt in real-time to how each learner thinks. But "adaptive" can easily feel robotic. How do you design an interaction where a machine is teaching but the learner feels understood? No one has solved this well at scale.
2. How do you make learning feel like a game without making it feel like a trick? Gamification in edtech is mostly badges and streaks. The real question: how do you design dopamine loops that make someone want to learn at 11 PM the way they want to scroll Instagram at 11 PM? Without dark patterns.
3. How do you build for a world of generative UI? When AI generates personalized content for every user, the UI can't be static. How do you design a system that's both coherent and infinitely variable? Figma components don't cover it. You'd be inventing the framework.
4. How do you create simulations where people learn by doing? Not watching videos. Not reading docs. Actually doing the work where mistakes are free and feedback is instant. How do you design the UX of "practice" at scale?
5. How do you design across modalities? WhatsApp bots, mobile apps, web platforms, AI-generated video. How do you create a design language that holds together across contexts this different, while feeling native to each?

If you read those five problems and felt your brain start firing, this role is for you.

The Honest Part: Our product today is not beautifully designed. Some of it is. A lot of it isn't.

That's exactly why we need you. Not in six months. Now.

We have 3 million+ learners across 64 countries. AI that genuinely works, personalization that's real (not a buzzword), and a product rated 4.8/5. What we don't have is a founding designer with the taste to make the experience match the ambition.

The gap between what our product does and how it feels is your canvas. It's enormous. And it's yours.

How You'd Actually Work Here:

Most JDs sell you a vision. Here's the reality.

• You'd talk to actual users. Not personas. Not filtered summaries. You'd call a learner in Pune who dropped off mid-course and find out why. Here, user research isn't a quarterly ritual. It's how you start every design decision.
• You'd see your impact. Fast. Ship something, it's in front of 3M+ users. You'll know within days whether it worked. Real data, real fast.
• Your bottleneck is you, not your team. Our devs read Figma files. The gap between what you design and what ships is small. The constraint is the quality of your thinking, not the capacity of the people around you.
• You'd have a voice in what gets built. You'd work directly with me and Gargi (co-founder) on what we build and why. Your perspective on the user experience shapes direction. Because a learning product where design doesn't drive direction doesn't work.
• Design is load-bearing here. A learning experience that feels clunky doesn't just look bad. It literally doesn't teach. Experience quality is the product.

The Specifics:

Role: Sr. Founding Product Designer (AI-First). Senior IC with high ownership & high influence. "Founding" means you'd shape the design culture, system, and standards for everything that follows. 

Experience: 4+ years in B2C product design. Edtech, gaming, or consumer apps where retention actually matters. A portfolio that shows design moving metrics, not just looking good.

You're the person if: • You can articulate a user problem before you draw a single frame • You're comfortable reading dashboards & making decisions from data, not just intuition • You write tight, clear design rationale that developers understand and trust • You thrive with ambiguity and ownership. Slow approvals frustrate you

Comp: Rs 18L-30L CTC + 0.01%-1.0% equity. The equity range is wide because we'll calibrate to what you bring. At our stage, this is real upside.

Location: Mumbai. In-office with WFH flexibility. Full-time.

The team: Google's Top 20 Startups to Watch. Google AI First Accelerator '24. Backed by funds of Naval Ravikant, Reid Hoffman, and founders/CXOs from Udemy, Flipkart, Jupiter, PayU, Edmodo & Inflection AI. Featured on CNBC-TV18. 11-50 people building something that changes how people learn, permanently.

About the Role

We are looking for an experienced Django Developer to join our on-site engineering team in Pune. This role involves building and scaling high-performance backend systems for our SaaS products. You will work closely with product, frontend, and DevOps teams to design robust APIs, optimize databases, and deliver production-grade solutions.

This is a hands-on role with ownership, technical depth, and real impact.

Key Responsibilities

• Design, develop, test, and maintain scalable backend services using Django & Python
• Architect and implement secure, high-performance RESTful APIs
• Work extensively with PostgreSQL for schema design, query optimization, indexing, and performance tuning
• Build and manage asynchronous workflows using Celery
• Implement real-time features using Daphne, Redis, and WebSockets (ASGI stack)
• Containerize applications using Docker; manage Docker Compose and environment setups
• Collaborate with frontend developers, product managers, and designers for seamless delivery
• Perform code reviews, mentor junior developers, and enforce best practices
• Ensure application security, scalability, and reliability
• Monitor system performance and handle debugging, logging, and error management
• Maintain clear documentation for APIs, services, and deployment workflows
• 
  

Required Skills & Qualifications

• 3-4 years of hands-on experience with Django & Python
• Strong expertise in REST API design and backend architecture
• Advanced knowledge of PostgreSQL (queries, indexing, optimization)
• Solid experience with Celery for background tasks
• Hands-on experience with Daphne, Redis, and WebSockets
• Strong command over Docker & containerized deployments
• Proficiency with Git/GitHub workflows, PR reviews, and basic CI
• Excellent understanding of ORM concepts and database modeling
• Strong problem-solving, debugging, and communication skills
• Experience using AI/LLM tools to improve productivity is a plus
• 
  

Nice-to-Have

• Experience with cloud platforms (AWS / GCP / Azure)
• Exposure to CI/CD pipelines and deployment automation
• Familiarity with monitoring tools (Sentry, Prometheus, Grafana, etc.)
• Basic frontend understanding (HTML, CSS, JavaScript)
• Experience handling high-traffic systems and performance optimization
• Exposure to Agile / Scrum environments
• 
  

What We Offer

• Competitive salary package
• Opportunity to work on scalable SaaS and AI-driven platforms
• Strong engineering culture with ownership and autonomy
• On-site collaborative environment with fast decision-making
• Learning, growth, and leadership opportunities
• Challenging projects with end-to-end responsibility

Expectations & Deliverables

• Production-ready, well-tested, and maintainable code
• Proactive communication and ownership of deliverables
• High-quality documentation and clean architecture practices
• Adherence to security, compliance, and IP standards

Job Summary:

As a Shopify App Developer at [Your Company Name], you will be responsible for designing, developing, and maintaining custom applications for the Shopify platform. You will collaborate with cross-functional teams to create solutions that meet our clients' needs and improve their eCommerce operations. The ideal candidate will have a strong background in Shopify app development, excellent problem-solving skills, and a passion for delivering exceptional user experiences.

Key Responsibilities:

• App Development: Design, develop, and deploy custom Shopify apps using Shopify’s API, Polaris, and other relevant technologies.
• Customization: Customize and extend Shopify’s existing functionalities to meet specific client requirements.
• Integration: Integrate Shopify apps with third-party services, APIs, and data sources as needed.
• Maintenance & Support: Troubleshoot and resolve issues related to Shopify apps and provide ongoing support and maintenance.
• Collaboration: Work closely with project managers, designers, and other developers to ensure that app solutions align with project goals and client expectations.
• Testing & Quality Assurance: Conduct thorough testing of applications to ensure reliability, performance, and adherence to Shopify’s standards.
• Documentation: Create and maintain clear documentation for code, processes, and app functionality.
• Innovation: Stay updated with the latest Shopify developments, industry trends, and best practices to continuously improve app functionality and user experience.

Qualifications:

• Experience: Proven experience in developing Shopify apps, including a portfolio of past projects or apps.
• Technical Skills: Proficiency in Shopify’s APIs, Liquid templating language, JavaScript, HTML, CSS, and familiarity with Shopify Polaris design system.
• Programming Languages: Strong knowledge of backend programming languages such as Ruby, PHP, or Node.js.
• Database Management: Experience with database technologies such as MySQL, MongoDB, or PostgreSQL.
• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively both independently and as part of a team in a fast-paced environment.

• Handling the return filing of EPF and ESIC with a consultant
• Filing GST Return (3B and GSTR-1)
• Reconciling of sales data and preparing data for GST return (GSTR-1 & 3B)
• Managing revenue booking and its auditing
• Handling GST audit and TDS return filing
• Processing, reconciling and managing payment/refund
• Coordinating with stakeholders such as various internal departments
• Processing and reconciling invoices
• Payroll processing and its controlling and also ensuring statutory compliance while handling the same
• Handling and managing PCS rate payment
• Book-keeping and maintaining financial records and financial statements related to payroll of the company
• Maintaining up-to-date and accurate records of the financial details related to payroll and reporting the same to the management in regular intervals

Desired Candidate Profile

• Graduation in Commerce is a must
• Relevant work experience of 6-7 years in handling payroll (finance)
• E-commerce, retail or manufacturing background is preferred
• Proficiency in Excel
• Good in communication skills and with an eye to detail    

Requirements:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience with Core web fundamentals: HTML, JavaScript, and CSS like Sass or LESS
• Thorough understanding of ReactJS and its core principles.
• Experience with popular ReactJS state management such as Redux or Flux
• Familiarity with newer specifications of EcmaScript (ES6+)
• Familiarity with RESTful APIs consumption
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools such as GitLab, Bitbucket
• Must be passionate about writing clean, efficient, and maintainable code
• Self-starter with the ability to cope with sharp learning curves.
• Excellent teamwork skills,
• Good Communication skill

Good to have:

• Familiarity with NextJs framework.
• Experience with Unit Testing with Jest
• Typescript
• GetsByJS
• Modern front-end build pipelines and tools GitLab or Jenkins
• CI-CD Using GitLab or Jenkins

• Work experience as Python developer
• Should have experience in  developing and working on consumer facing web/app products on in Django framework
• Should have experience working with react js front end design.
• Thorough knowledge of data stores, MyScore AWS services and should have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience in Frontend codebases using HTML, CSS and Javascript
• Good understanding of Data Structures, Algorithms and Operating Systems
• Good experience of developing and integrating APIs
• Knowledge of object-relational mapping (ORM)
• Able to integrate multiple data sources and databases into one system (mysql)
• Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Proficient understanding of code versioning tool (git)
• Good problem-solving skills