Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.
Key responsibilities:
- Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
- Increase product adoption and customer retention rate
What we look for:
- 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
- Excellent presentation skills and writing skills
- Ability to make a quick decision in a lean team
- Strong communication skill is not expected as it is kept as a default checklist
- Experience with a SaaS product would be preferred
- Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
- Proactive in establishing deeper customer relationships
- Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
- Familiar with the CRM tools preferred
What we provide in return:
- Competitive salary
- Opportunity to work in a fast-moving, high growth SaaS company
- Company-paid Health insurance
- A great learning experience with high paced growth opportunities
- Hybrid and friendly work culture with always ready to help attitude colleagues
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company : Mayura Consultancy Services
Experience: 3 yr To 5 yrs
Location : Bangalore
Skill: HTML, CSS, Bootstrap, JavaScript, Ajax, jQuery , PHP and CodeIgniter or CI
Work Location: Work From Home(WFH)
MCS is seeking a talented and experienced Full Stack PHP Web Developer to join our dynamic team. As a Full Stack PHP Web Developer at MCS, you will be responsible for designing, developing, and maintaining scalable PHP-based web applications.
Responsibilities
- Design, develop, and implement user interfaces and user experiences for web applications.
- Create and maintain well-structured, reusable, and efficient code for both front end and back end components.
- Develop interactive and responsive user interfaces using HTML, CSS, Bootstrap, Ajax, jQuery and JavaScript frameworks.
- Collaborate with designers to ensure seamless integration of design elements into the user interface.
- Build and maintain server-side applications using programming languages such as PHP, CodeIgniter, SQL and Laravel.
- Design and optimize databases, write efficient queries, and manage data storage and retrieval.
- Develop APIs (Application Programming Interfaces) for seamless communication between front end and back end systems.
- Ensure API security, performance, and adherence to industry standards.
- Use version control systems (e.g., Git) to manage code repositories and collaborate with team members.
- Deploy applications to production environments and manage continuous integration and continuous deployment (CI/CD) pipelines.
- Work closely with product managers, designers, and other developers to translate requirements into technical solutions.
- Participate in code reviews and provide constructive feedback to team members.
Perks & Benefits:
Complete Work From Home Opportunity: Enjoy the flexibility of working entirely from the comfort of your home, empowering you to manage your schedule and achieve a better work-life balance while coding innovative solutions for MCS.
Opportunity to Work on Projects Developing from Scratch: Engage in projects from inception to completion, working on solutions developed from scratch and having the opportunity to make a significant impact on the design, architecture, and functionality of the final product.
Diverse Projects: Be involved in a variety of development projects, including web applications, mobile apps, e-commerce platforms, and more, allowing you to showcase your versatility as a Full Stack Developer and expand your portfolio.
Joining MCS as a Full Stack Developer opens the door to a world where your technical skills can shine and grow, all while enjoying a supportive and dynamic work environment. We're not just building solutions; we're building the future and you can be a key part of that journey.
Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation
Creating custom decks and delivering product presentations to customers and leads'
Lead qualification with understanding customer requirements and consulting the right product fit
Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire
Disruptive business modelling with merger of 2-3 products and services
Liaise with vendor for coordinating technical demos with customers
Educating sales with new GTS products with pitch decks, opportunity identification & sizing
Lead follow-up with sales and tracking progress
Bid management
Product strategy planning with sales for closure
Liaise with Legal and finance teams for MoU, Contracts, etc..
Research
Exploration of new initiatives in ICT space
New product development based on the market insights shared by sales teams
Managing POC to meet success criteria
Assist CEO/founders in driving people ops, pitching BimaKavach to potential
candidates for key leadership roles to attract and retain them in the organization.
Ensure a healthy employer brand in the market
Study and analyze best practices in the industry to shape strategies across
departments along with execution plans and setting performance metrics
Identify existing leverages and execute them to benefit the organization
Contribute to complex and time-critical projects by quickly understanding the
context and developing a prioritized approach to resolution
Coordinate with internal functions -sales, product & engineering, marketing,
customer success, finance, operations and external functions- IRDAI regulator,
insurers, external consultants, and partners to ensure smooth workflows, iron out the
issues and reset priorities
Identify key events and opportunities for the CEO/Key leadership to partner for
creating thought leadership.
To be successful in this role, you:
Have 2+ yrs of experience in B2B sales (preferably in Fintech)
Have an analytical mindset
Excellent negotiation skills
Excellent communication skills
Like problem-solving, interested in learning about industries and issues, and
demonstrate a willingness to develop innovative solutions
Strong collaboration skills are required for partnering with internal and external
teams
Have a strong entrepreneurial spirit and ability to creatively think and hustle to
achieve goals
Have experience in setting up processes and strategies in the past
Responsibilities:
.Approaching potential leads and closing them within a stipulated time frame.
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills.
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
Key Responsibilities & expectations from the candidate
- Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
- Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
- Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
- Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
- Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
- Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
- Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
- Ability to deal with the customers and vendors on Security and privacy matters.
- Knowledge of Core IT processes, SDLC, network infrastructure will be useful.
Personal Attributes
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into IT security issues
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Highly self-motivated and hardworking.
Qualification and certification
- Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
- Should be at least ISO 27001 lead auditor or lead implementer.
- 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Performance Marketing Lead, you will be responsible for creating and executing a strong performance marketing strategy & execution plan thereby managing the P&L of the website business.
What you will do:
- Monitoring business metrics on a weekly basis- % repeat, CAC, LTV, ROAS, ACOS, etc
- Liaising with the brand marketing team to identify the appropriate target audience for particular ad campaigns
- Developing and managing digital prospecting and remarketing campaigns
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
- Identifying and testing new channels to continue to meet or exceed established critical metrics
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
Desired Candidate Profile
What you need to have:- 6+ yrs digital performance marketing experience ideally in the FMCG space
- Familiarity with Facebook Business Manager, Google Adwords, analytics, and Instagram
NodeJS (Node.js)
Go Programming (Golang)Javascript
Amazon Web Services (AWS)We're building the Country's first all-in-one payment interface and to make this dream a reality, we need some night-owls to build the systems which will power such an extensive product.
The number of years do not matter as long as you have a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of engineer, or otherwise - is always heard and discussed.
In terms of what we are looking for (must haves):
- experience with building high-frequency, low-latency, distributed systems;
- a solid understanding of Node.js; and
- experience with MongoDB and any relational database (Maria, MySQL, Postgres).
In addition to that, the following will make your application better (recommended):
- an understanding of Layer 3/4;
- experience with observable systems;
- hands-on-deck service resolution;
- understanding of and experience with security and services oriented architecture; and
- experience with building fault-tolerant systems.
If you're ready to buckle up and go on a wild adventure building Infino, get in touch with us.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon