Customer Success Specialist

Job Location: Hyderabad, India.

Roles and Responsibilities:

• The Sr .NET Data Engineer will be responsible for designing and developing scalable backend systems using .NET Core, Web API, and Azure-based data engineering tools like Databricks, MS Fabric, or Snowflake.
• They will build and maintain data pipelines, optimize SQL/NoSQL databases, and ensure high-performance systems through design patterns and microservices architecture.
• Strong communication skills and the ability to collaborate with US counterparts in an Agile environment are essential. Experience with Azure DevOps, Angular, and MongoDB is a plus.

Technical skills:

• Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture. · At least one-year hands-on experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Database performance tuning, Applying Design Patterns, Agile.
• Net back-end development with data engineering expertise.
• Must have experience with Azure Data Engineering, Azure Databricks, MS Fabric as data platform/ Snowflake or similar tools.
• Skill for writing reusable libraries.
• Excellent Communication skills both oral & written.
• Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

What we need?

• Educational Qualification: B.Tech, B.E, MCA, M.Tech.
• Experience: Minimum 6+ Years.
• Work Mode: Must be willing to work from the office (onsite only).

Nice to Have:

• Knowledge on Angular, Mongo DB, NPM and Azure Devops Build/ Release configuration.
• Self – Starter with solid analytical and problem- solving skills.
• This is an experienced level position, and we train the qualified candidate in the required applications.
• Willingness to work extra hours to meet deliverables.

Required Skills and Expertise:

● Experience with native Mobile app development in Flutter.

● Working knowledge on MVVM/MVP architecture

● Strong knowledge on mobile app development cycle and design principles

● Good understanding of Android/iOS design guidelines

● Experienced in building mobile applications that utilizes web services (REST/JSON)

● Experience with third-party libraries and APIs

● Proficient understanding of code versioning tools, such as Git/Bitbucket

● Capability to work independently and in a team environment

● Capability to work in a fast-paced environment

Competitive Skills:

● Prior experience on Flutter/dart app development

● Prior experience on Flutter plugin development

● Working experience on GetX / BLoC

● Excellent problem solving skills

Role and Responsibilities:

● Design & implement new apps based on the product requirements using Flutter framework

● Maintain existing codebases

● Build reusable code and libraries for future use

● Integrate user interfaces elements developed by other developers

● Build user interfaces designed by UI/UX designers

● Integrate various SDKs and APIs from third parties

● Debug existing apps components, fix issues and avoid regressions

● Collaborate closely with the teams of UI/UX designers, PMs, QAs, and other developers

● Participate in software architecture, design discussions and code reviews

● Optimize application for maximum speed and scalability

● Follow the company guidelines and best practices

● Taking ownership of your work 

Note -

Pedigree - IIT is a must

Software Languages: Advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.

Job Responsibilities:

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Key Skills required: 

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

As the Technical Content and copywriter at Alt Mobility, you would be a key player in shaping our brand's narrative by creating technical content that effectively communicates the value and benefits of our fleet maintenance solutions to a diverse audience. You will work closely with the founders, engineering, and marketing teams to develop compelling content that showcases our technical expertise and commitment to sustainability.

Responsibilities:

• Develop and execute technical and comprehensive content strategy that aligns with our brand identity and company objectives.
• Write clear, persuasive, and engaging copy for various marketing materials, including websites, product descriptions, brochures, emails, social media, and more.
• Create thought leadership articles, whitepapers, case studies, and blog posts to showcase our expertise and drive engagement within the B2B space.
• Collaborate with cross-functional teams to gather insights, technical details, and product information to inform your content creation.
• Translate complex technical concepts into accessible and engaging content for diverse audiences.
• Optimise content for SEO to ensure maximum visibility and organic reach.
• Edit and proofread content to ensure accuracy, consistency, and adherence to brand guidelines.
• Stay current with industry trends, competitive analysis, and emerging topics to inform your content strategy.
• Contribute to brainstorming sessions and creative discussions to generate innovative content ideas.
• Manage multiple projects and deadlines, adapting your writing style to suit different channels and target audiences.

Qualifications:

• At least 3+ years of experience in the technical content and copywriting role in a 0-1 stage product start-up or from an automotive/EV background.
• Proven portfolio showcasing a range of written content, including web copy, articles, blog posts, and marketing materials.
• Bachelor's degree in Marketing, Communications, English, Journalism, or a related field (Master's degree and Engineering is a plus).
• Strong storytelling and narrative-building skills, with the ability to create compelling and informative content.
• Exceptional writing, editing, and proofreading abilities.
• Familiarity with SEO principles and best practices for content optimization.
• Creative thinker with the ability to convey technical information in an accessible and engaging manner.
• Proficiency in using digital marketing tools.

Why should you join us?

• The Sector: EVs are the next big thing to disrupt the transportation sector. You will be working at the intersection of mobility, data science and finance.
• Growth: The experienced founding team has deep insights about the sector and is looking at creating India’s largest EV ecosystem platform - consolidating EV, logistics, finance, charging, and OEMs all under a single roof. You will be in the top 50 employees to join the company and witness exponential growth.
• Traction: The company owns a fleet of over 5,000 vehicles across 8 cities in India, managing an AUM of over $8mn in just the last 16 months. The EV sector is growing at a very fast pace and we have positioned ourselves as the leader in this sector. The company is profitable and self-sustainable.
• Investors: Backed by marquee global institutional investors, who will lead the series A as well within the next 12 months.
• We are already making revenues! Ask us how? 
• All of the above perks, along with an insurance plan, a cool office,  a competitive market salary and a great culture to work with a high potential 0-1 stage, collaborative and dynamic startup culture.

Fill this google form: https://forms.gle/B5J9p3uR4m63PQ6T9 

to connect directly with the hiring team

Join us in our mission to transform the future of sustainable mobility. As a Content & Copy Writer, you will play a pivotal role in shaping the landscape of electric vehicles and with focus on building our brand by crafting compelling content and with a passion for driving growth in a dynamic startup environment, we shall together make a positive impact on the world. 

Attention: We are looking for Immediate joiners!

Executive Summary

Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million-dollar digital transformation initiatives on web and mobile with one of the largest Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million-dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms.  

Who is This For?

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large-scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications.  

Requirements

• One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
• Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
• Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
• Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
• Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
• Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
• Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
• Experience in Writing Test Cases and Managing UAT and Deployment 
• Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
• Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
• Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
• Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management

Management Skills

1. Excellent Written and Oral Communication Skills and Etiquettes
2. Excellent Presentation Skills 
3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
4. Experience dealing with Pressure and Meeting strict Project Deadlines
5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
6. Conflict and Resolution Management
7. Prior experience in operations management - good to have 
8. Experience working with US Clients

TechStack & Platform

1. MEAN Stack (Web)
2. Native iOS & Android (Mobile)
3. AWS

• Write a significant amount of code for new and existing databases and related systems
• Scale and own these backend systems and databases
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Work with the founders to flesh out the future of the product
• Help shape the future of our engineering organization

Requirements

• A passion for working on deeply technical projects and wanting to work on distributed systems, concurrency & parallelism, replication protocols, file systems & correctness
• You have been building applications for 5+ years with C/C++ or Rust and have significant backend, database, or systems-level programming experience
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• You are comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter

Bonus points:

• Experience working on databases or other storage systems internals
• Experience with Apache Arrow, Apache Parquet
• Know how columnar databases work
• Know how to convert an algorithm to use SIMD instructions
• Good knowledge of Linux internals
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, giving talks, meetups, tweeting, etc.)