We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
Shubham Vishwakarma
Full Stack Developer - Averlon
About Mantra Technologies
About
Grow like the fortune 500 with all-in-one business suite by 500apps. 37 apps at $14.99/user. 99.5% Uptime Guarantee. 24/5 Support.
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Create/iterate/collaborate design concepts, user flows, sitemaps, interfaces, and visual design systems with the Product Managers and rest of the team members
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Conduct User and Market Research to understand customer behaviour and related products in the market. Tie that understanding with business objectives to design an intuitive user experience
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Collaborate with product and engineering teams to define, implement and launch innovative user products across multiple form factors
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Perform data-driven design iterations to keep improving the business metrics
What we look for
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3-6 years of experience in the field of UX
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Experience in working with fidelity based software including Balsamiq, Sketch, and Invision Studio, Marvel App, Figma, Adobe XD, and similar tools.
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Good understanding of how front-end technologies, patterns for mobile apps &
responsive websites work in the actual scenario
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Strong communication skills with ability to clearly articulate complex ideas
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Versatile team player with the ability to work iteratively in a highly agile, lean UX, and scrum environment
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Understanding of basic front-end languages: HTML5, CSS3 Javascript for rapid prototyping
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Prior experience in working with tech product companies/ startup is a plus
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Portfolio of work covering products and services on the web, mobile and desktop
Data Science
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PythonSQL, Python, Numpy,Pandas,Knowledge of Hive and Data warehousing concept will be a plus point.
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Java
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Full Stack Developer - Averlon