Customer Success Specialist | SaaS

Seeking a detail-oriented Market Research Analyst to conduct surveys and analyze customer preferences and statistical data. Your role will involve providing valuable insights to support customers in their decision-making processes related to product designs, pricing, and promotions. As a successful Market Research Analyst, you will have the ability to independently analyze qualitative data, identify trends, assess strategies, and evaluate competition, with the ultimate goal of enhancing competitiveness. Your responsibilities will include gathering and interpreting market research data, generating reports, and presenting findings to stakeholders. We are looking for a self-motivated professional with strong analytical skills and a deep understanding of market dynamics. Join our team and contribute to our company’s success by helping us make data-driven decisions to optimize our products and strategies.

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

We are seeking a highly skilled and results-driven Sales Expert to lead the sales efforts for India, focusing on our suite of B2B supply chain SaaS solutions, including Warehouse Management System (WMS), Transportation Management System (TMS), and allied products. The primary focus of this role will be on non-retail sectors such as manufacturing, automotive, FMCG, pharmaceuticals, industrial goods, and 3PL. The ideal candidate will possess in-depth knowledge of supply chain operations and a proven ability to drive sales in enterprise and industrial domains. This role demands a strategic thinker and a strong leader with experience navigating complex sales cycles in diverse industries.

What will you do at Fynd?

Sales Strategy & Execution for Non-Retail Sectors

• Develop and implement a tailored sales strategy targeting non-retail sectors, aligned with business objectives and revenue goals.
• Identify key industries such as manufacturing, automotive, pharmaceuticals, industrial goods, and 3PL, ensuring product-market fit for each segment.
• Establish a clear roadmap to penetrate priority verticals and secure long-term business growth.

Revenue & Business Growth

• Own the P&L responsibility for WMS, TMS, and allied supply chain SaaS solutions in the non-retail sectors.
• Achieve and exceed sales targets by acquiring high-value enterprise clients.
• Build a strong pipeline of prospects in key industrial hubs across India.

Industry-Specific Solution Selling

• Understand and address the unique challenges and requirements of each target sector.
• Work closely with the product team to customize solutions, ensuring relevance and value for specific industries.
• Present compelling value propositions, leveraging case studies, ROI analysis, and technical expertise.

Team Leadership & Development

• Build, train, and lead a specialized sales team focused on non-retail sectors.
• Define clear objectives, KPIs, and performance metrics to drive results.
• Provide mentorship and conduct regular knowledge-sharing sessions to enhance the team’s domain expertise.

Client Relationship Management

• Build and maintain relationships with key stakeholders such as supply chain heads, logistics managers, and IT leaders in target industries.
• Lead strategic sales negotiations, proposal presentations, and deal closures for large-scale enterprise accounts.
• Ensure high customer satisfaction to secure renewals, upselling, and referrals.

Partnerships & Ecosystem Development

• Identify and develop partnerships with implementation firms, resellers, and system integrators specializing in non-retail sectors.
• Collaborate with industry forums, associations, and events to establish the company as a thought leader in supply chain digitization.

Market Intelligence & Reporting

• Monitor market trends, competitor strategies, and technological advancements relevant to non-retail sectors.
• Deliver regular performance updates, insights, and forecasts to senior management.

Some Specific requirements

• Bachelor’s degree in Business, Engineering, or a related field; MBA is highly desirable.
• 2-10 years of experience in enterprise SaaS sales, with a proven track record in non-retail sectors such as manufacturing, automotive, industrial goods, or pharmaceuticals.
• Strong understanding of supply chain processes, including warehouse management, transportation, and logistics challenges specific to industrial domains.
• Demonstrated ability to lead high-value, complex sales cycles in enterprise environments.
• Experience building and leading specialized sales teams.
• Familiarity with SaaS sales models, subscription pricing, and consultative selling approaches.

Key Skills:

• Sector-specific sales strategy and execution
• Enterprise account management and C-level engagement
• Team leadership and mentorship
• Market and competitive analysis in non-retail industries
• Customisation of supply chain solutions for industry-specific needs

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

R360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day.

For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.

Currently we are looking for a “Full Stack Developer” with an expertise in Java software development and proficient in React to join the software engineering team for our BFSI clients. The candidate will develop new application features and maintain existing ones. This position requires experience in making decisions and working both independently and as part of a small, dynamic team where everything the candidate does makes a difference.

What you’ll do:

·        Work as full stack developer with prime focus on backend

·        Responsible for handling and overseeing the End-to-end development from designing to development.

·        Produce reusable, testable, and efficient code

·        Troubleshoot critical issues and guide team as well.

·        Support & Nurture other developers providing advice, coaching along with Design and code review of Peers

·        Integrate data storage solutions and ensure application performance, quality, and responsiveness

·        Collaborate with a team to define, design, and ship new features

·        Identify and correct bottlenecks as well as fix bugs

·        Exhibit excellent communications skills and engage in technical discussions with peers becoming a trusted, technical advisor.

What we’ll need:

Mandatory skills:

·        Strong communication and Articulative skills.

·        University degree or equivalent educational experience (optimally a technical or engineering degree)

·        6+ years of software development experience in Java/J2EE using RESTful web services, Microservices and Spring boot

·        3+yrs of hands on experience in Angular/React technologies

·        Strong Data structures & algorithm skills along with Design skills

·        Ability to manage multiple priorities and projects simultaneously 

·        Understanding of Agile methodologies

·        Willingness to take ownership and find ways to unblock oneself.

·        Trustworthy, team oriented and transparent 

Technical Skills:

·        Core Java (Collection, multi-threading, design patterns)

·        Frameworks - Hibernate, Spring, REST Jersey

·        Front end technologies – Java Script, jQuery, Angular, Reactjs

·        Database – SQL & NoSQL

·        Modelling – UML & ERD

Job description:

At Tiluf, We are looking for a React Native & Android native (Java + Kotlin) expert, who is extremely passionate about exploring and learning new areas and interested in working on a new-age hyper-reality social network that's changing how people interact with others around them and working on AI/Ml based parallels in collaboration with "Meta" around body augmentation and generative AI in AR.

What is Tiluf?

A real-life social network leveraging Augmented Reality to make real-time interactions with new (or known) people, as effortless and habit-forming as interacting through social media. Finally, no more hesitating when approaching someone in-person. We're here to solve the real-life out-of-the-screen social problems that we face every day, and that Tinder and Instagram overlook!

Nothing can explain Tiluf better than seeing how people are using it: https://www.youtube.com/shorts/z97ist9jx4Y

Mandatory:

• Previous experience and expertise working with React-native and Android native: > 3 years
• Experience in writing node modules/bridges
• Should be comfortable with relocating to Bangalore. Team Tiluf greatly enjoys working together in the same office space.

Location: Tiluf, opp. JPMorgan, Marathalli, Bangalore.

Responsibilities:

• Making the Tiluf exosystem more efficient, scalable, instant, and user-friendly so that it can cater to millions of users around the world.
• Working in collaboration with "Meta" on AI/Ml based parallels focusing on body augmentation and generative AI in AR.
• Working on improving the in-house XR technology.
• Designing architecture for the system to make it more efficient and scalable.
• Collaborating with UI/UX team for making a world-class user experience
• Collaborating with the Marketing team to make automated marketing in-app flows.
• Collaborating with the Community team to make the product as engaging as possible.

Required Skills:

• Coding Ninja - great at writing logic and designing architecture.
• Expertise in native Android(Java + kotlin)
• Knowledge and interest in AI/Ml - https://developers.google.com/ar/develop/java/machine-learning - This will be the starting point
• Expertise in React Native
• Rock-solid at working with and writing native modules/bridges.
• Always motivated to take the lead and learn new things.
• 3 + years of a firm grasp of the JavaScript language and its nuances, including ES6+ syntax, and have the ability to write well-documented clean Javascript code.
• Experience with state management libraries like Redux, Redux-saga, AsyncStorage
• A team player - It's a cliché but it's really important that the team feels that you are always there for them and have their backs.

Other Skills:

• You'll flourish here if you are - Passionate and enthusiastic about building world-changing products!
• You are able to Thrive in uncertainty - as we are building something new so we don't have much luxury to copy from others.
• Excited to work in a startup culture with innovation and horizontal hierarchy.

Responsibilities:

• Designing & Developing front-end architecture user interactions.
• Developing back-end web applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in front applications and programming languages.

Requirements:

• Should have solid C# .Net development skills
• Having experience with Microsoft technologies (WPF, ASP.Net, MVC, WebAPI)
• Should good knowledge of JavaScript, HTML, CSS
• Should experience with SQL
• Positive team player, keen to work collaboratively and share ideas
• Good problem-solving skills.
• Attention to detail

We are building a new app in vernacular languages in the ed-tech domain. Looking for highly skilled React Native + Android frontend engineers to build the product with A player's team.

We are funded by a leading VC in the country.