Customer Success Specialist | SaaS

The main objective – 

• Manage and undertake onsite audits at Mumbai HO, Branch audits at locations and Special reviews
• Execution of audit assignments as per the scope and ensuring meeting of audit Deadlines
• Assist in developing Risk Based Annual Internal Audit Plan

QUALIFICATIONS & EXPERIENCE: -

1. Should be a graduate, preferably a Chartered Accountant (CA) or Inter CA with at least 1 to 4 years of post-qualification experience in NBFC Sector.
2. Should be aware of NBFC Regulations.
3. Skilled in data analysis on excel and hands on experience in preparing power point presentations.
4. Knowledge of and skill in applying internal auditing principles and practices, management principles and preferred business practices

COMPETENCIES

• Considerable skill in negotiating issues and resolving problems.
• Excellent command over oral and written English
• Considerable skill in effective verbal and written communications, including active listening skills and skills in verbal and written presentations to the management Independent and logical thinking.
• Good analytical skill and drawing logical conclusions. 

Role - Manager – Paid Search (Gurgaon, Bangalore, Mumbai)

Overview of job -

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Manager – Performance Marketing In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories.

Reporting of the role - This role reports to the Director – Performance Marketing 

What your day job looks like -

● Develop strong relationships with counterparts in regional teams (Europe, U.S., Asia)

● Support the training and growth of your team

● Enforce Search best practices with a focus on platform expertise, consistency, and quality of work delivery

● Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

● Serve as point of escalation for your team and take ownership of resolving any issue

● Provide career development and coaching for your team

● Line manage 2-5 direct reports

● Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

● Present strong and effective communication across all levels.

What you’ll bring:

● You are proficient in English

● You have 5+ year experience of planning and managing Search campaigns

● You have a high-level knowledge of Paid Search platforms and third-party tools (AdWords, Bing, SA360, GA, SEM Rush, Editor)

● Kenshoo, Marine, Salesforce, etc is a plus

● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed

● You have experience maintaining quality standards at scale

● You have experience providing service to local teams from a centralized location

● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends

● You have excellent communication skills, both verbal and written

● You are proficient in Microsoft Excel and Google Sheets

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

We are seeking a highly motivated and skilled Solution Architect/Business Analyst to join our dynamic team. As a Solution Architect, you will be an integral part of our new clients onboarding team, responsible for understanding the Finflux SaaS lending platform and its functionalities. Your primary role will be to work closely with customers from financial institutes, NBFCs, Fintechs, and banks to understand their requirements and effectively map them with the

Finflux product, while identifying any gaps or customization needs. Additionally, you will collaborate with productmanagers to prioritize requirements and implement identified.

Roles & Responsibilities:

• Product Understanding: Gain in-depth knowledge of the Finflux SaaS lending platform, including its Loan

Management System (LMS), Loan Origination System (LOS), Business Rules Engine (BRE), and

Delinquency Management System (Collections).

• Customer Requirements Analysis: Collaborate with customers to gather and analyze their business

requirements, pain points, and objectives. Identify their specific needs related to lending operations and

processes.

• Solution Design: Develop comprehensive and innovative solutions by mapping customer requirements with

the Finflux product. Propose recommendations to bridge any identified gaps or customization needs.

• Requirement Prioritization: Work closely with product managers to prioritize customer requirements based

on business impact, feasibility, and strategic goals. Participate in backlog grooming and sprint planning

sessions.

• Documentation: Prepare detailed requirement specifications, solution design documents, functional

specifications, and process flows to clearly articulate the proposed solutions to internal stakeholders and

customers.

• Stakeholder Communication: Act as a liaison between customers and internal teams, including development,

implementation, and support teams. Ensure effective communication and alignment of objectives throughout

the onboarding process.

• Project Management: Manage multiple client onboarding projects simultaneously. Develop project plans,

monitor progress, and ensure timely delivery of solutions within agreed-upon timelines.

• Collaboration: Collaborate closely with cross-functional teams, including product managers, development,

and implementation teams, to implement identified gaps and customization requirements. Participate in agile

ceremonies and provide input on solution implementation.

• Training and Support: Conduct training sessions and workshops for customers to familiarize them with the

Finflux product and its functionalities. Provide ongoing support during the onboarding process and address

any inquiries or issues raised by customers.

Required Skills:

• Experience: Minimum of 5 years of experience as a Business Analyst, Solution Architect, or similar role in

the software industry, preferably working with SaaS solutions or lending platforms.

• Domain Knowledge: Strong understanding of lending operations, loan management processes, and

regulatory requirements in the financial industry. Familiarity with financial institutes, NBFCs, Fintechs, or

banks is highly desirable.

• Technical Aptitude: Ability to grasp complex software solutions quickly and effectively. Prior experience

working with loan management systems, loan origination systems, business rules engines, or delinquency

management systems will be advantageous.

• Analytical Skills: Proficient in analysing business processes, identifying gaps, and proposing practical and

efficient solutions. Strong problem-solving abilities and attention to detail are essential.

• Communication: Excellent written and verbal communication skills. Ability to articulate complex ideas and

concepts to both technical and non-technical stakeholders. Active listening skills to understand customer

requirements thoroughly.

• Project Management: Proven experience in managing multiple projects concurrently, prioritizing tasks, and

meeting deadlines. Ability to adapt to changing project requirements and work in a fast-paced, dynamic

environment.

• Collaboration: Strong team player with the ability to collaborate effectively with cross functional teams and

build relationships with customers. Customer-centric mindset with a focus on delivering.

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Key job responsibilities

• You will own multiple global products, and help create and drive the overall strategy, vision, and roadmap for each.
• You will have a high degree of ownership over critical features and the overall customer experience.
• You will be customer obsessed and technology savvy, with a deep passion toward improving existing solutions and finding newer opportunities.
• You will take up and deliver on innovative/emerging technology options, and work closely with multiple teams.
• You will contribute to engineering discussions around technology decisions and strategy related to your products.
• You will embrace ambiguity with critical and analytical thinking, obtain buy-in from a diverse set of stakeholders and senior executives, and drive end-to-end product management.

Basic Qualifications

• 5+ years of product management experience.
• Strong written and verbal communication skills, and experience presenting to senior executives and external stakeholders.
• Proven proficiency in Product Design.
• Demonstrated ability to conceptualize, launch and scale new products in a fast-paced entrepreneurial environment.
• Demonstrated success working with a wide set of stakeholders - engineering, design, field operations, Operations, Marketing, Sales etc.
• Strong technical acumen and understanding of emerging technologies

Skills that will help you build a success story with us

• An ability to quickly understand and solve new problems
• Negotiation and conflict management
• Strong interpersonal skills
• Excellent data interpretation
• Stress tolerance
• Context-switching
• Intrinsically motivated
• A tactical and strategic track record for delivering research-driven results
• Ability to motivate and lead a team and manage multiple requirements
• Innovative and people management with an understanding Competitive Analysis.
• Ready to travel, as required

Quick Glances:

• https://www.anarock.com/aboutus">What to look for at Anarock
• https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
• https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page  

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, colour, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

Full stack developer with the following skills:

• Fluent in T-SQL [Store Procedure, Triggers, Cursors]
• Basic Knowledge of ETL tools like SSIS or other related
• Able to perform front end development (HTML, JavaScript/TypeScript, Angular)
• Able to write C# code using .net core or .net framework
• Knowledge of Object-oriented programming
• Familiar with API development using .net core
• Knowledge of entity framework

About the platform: We are solving an interesting problem and changing the way healthcare businesses in the US communicate with their patients.

Requirements:

• Bachelor's/Masters or Ph.D. degree in Computer Science, Data Science, Statistics or related discipline is NOT MANDATORY. Skills and passion to build products that people love are mandatory. :)
• Minimum 3 years of working experience.
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Full-stack experience working with backend programming languages as we believe engineers can do anything and everything and so everyone at Emitrr works full-stack.
• Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
• Good understanding of React.js and its core principles with experience with working on popular React.js workflows (such as Flux or Redux)
• Experience in building performant mobile apps in iOS or Android on react native is a plus

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

- Design and architect the various parts of the product or its features

- Be the product and tech owner providing support, mentorship and guidance to other developers

- Maintain and operate the application in production environment

- Contribute to the broader team management activities including Product planning, Improvement Activities,etc.

- Involve in hiring other developers and mentoring team members.

- Participate in the evolution of organization-wide best practices, standards, and policies related to software development and propagate the same to other technical staff.

- Participate in code reviews and architecture and design discussions.

- Ensure delivery of all product deliverables within the timelines.

Qualifications:

- BE/BTech in Computer Science with at least 5 years of experience as a Full Stack Engineer

- Experience in design, maintaining, and testing large online systems.

- Familiar with at least one of high level server side languages out of NodeJS or Python, with a preference of NodeJS(with Express.js)

- Experience of building frontend web-apps using ReactJS.

- Should have knowledge about, and know how/when to use different Design Patterns

- Should have experience with cloud infrastructure providers, preferably, AWS.

- Experience of mobile app development on Flutter is a plus

- Have experience of working with relational as well as non relational databases like MySQL, MongoDB along with other data stores like Redis and Elasticsearch.

- Have knowledge of building and maintaining CI/CD pipelines and workflows.

- Know web application security best practices and knowledge of common application security vulnerabilities

- Understanding of queue management systems/frameworks like RabbitMQ, Celery