Customer Success Specialist | SaaS

Job Title: React Lead Developer

Location: Airoli, Mumbai

Work Mode: Work from Office (WFO) – Full-time

About the Role:

We are seeking a highly skilled and experienced React Lead Developer to join our growing team in Airoli, Mumbai. The ideal candidate will lead front-end development efforts, mentor developers, collaborate closely with cross-functional teams, and play a key role in delivering scalable, high-performance web applications.

Key Responsibilities:

• Lead the design and development of responsive web applications using React.js
• Collaborate with UX/UI designers, product managers, and backend teams to deliver high-quality products
• Write clean, maintainable, and well-documented code
• Optimize applications for performance and scalability
• Conduct code reviews and ensure coding best practices are followed
• Mentor and guide junior developers in the team
• Participate in architectural discussions and contribute to tech strategy
• Keep up with emerging trends and technologies in frontend development

Required Skills & Experience:

• 6+ years of experience in frontend development, with at least 3 years in React.js
• Strong proficiency in JavaScript (ES6+), HTML5, CSS3, Redux, and REST APIs
• Experience with React Hooks, Context API, and component-based architecture
• Familiarity with Webpack, Babel, and modern build tools
• Experience with version control tools like Git
• Exposure to Agile methodologies and CI/CD pipelines
• Strong problem-solving and debugging skills
• Excellent communication and leadership qualities

Nice to Have:

• Experience with TypeScript, Next.js, or React Native
• Exposure to cloud platforms (AWS/Azure)
• Familiarity with testing frameworks (Jest, Cypress, etc.)

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Key Responsibilities:

• Make outbound calls to customers and explain products/services in Tamil
• Handle inbound customer queries politely and professionally
• Maintain call logs, update customer records, and follow up regularly
• Achieve daily/weekly targets for call volume and lead conversion
• Provide accurate information and resolve customer concerns
• Report call status and feedback to the team lead/manager

Requirements:

• Good communication skills in Tamil (additional languages a plus)
• Basic computer knowledge and typing skills
• Patience and customer-friendly attitude
• Previous experience in telecalling or customer service is an advantage
• Minimum qualification: 10th/12th/Any Degree

• Must have relevant experience of 3/7 years in working with Shopify and Shopify Plus stores
• Strong hands to Install & Customize new Shopify
• Basic experience in writing Ruby scripts to runpromotions
• Experience in integrating external API’s
• Proficiency in 3^rdparty integration like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
• Experience in Implementing Shopify Ajax API, Admin APIs and configuring third partyapps
• Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3
• Good knowledge of front-end development and liquid programming language
• Knowledge in other E-Commerce platforms like Magento, woo-commerce, Big-commercewill be 
• Hands on Experience with OOP PHP (2+years)
• Familiarity with GIT
• Understanding of building custom, private and embeddedapps
• Demonstrated ability to adapt and work with team members of various experience levels
• Ability to work with minimal direction with a focus on customer satisfaction
• Communication should be excellent.

"Urgent Hiring"

BricknBolt is a managed marketplace providing construction services. We are category creators and front-runners in the space. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not trying to organize but disrupt the industry completely using technology and process - creating the playbook for the industry.

Roles and Responsibilities:

● Leads will be generated in house. Prefixed meetings will be assigned by our Pre Sales team to the respective OS team.

● Process Oriented

● Data centric in approach and come up with smart & efficient processes for amazing customer experience.

● Negotiating payment and pricing

● Developing sales strategies

● Following up on business leads and referrals

● Traveling to various client locations

● Meeting sales targets

● Conducting presentations and product demonstrations

● Work with the Product team and provide the inputs to improve the interface, for better customer support and customer experience.

Desired Candidate Profile:

● Very high energy levels and do whatever it takes to creatively and effectively achieve your goals.

● Experience and passion for engaging with customers, helping to create a culture that fosters perpetual improvement.

● Amazing communication skills.

● Past experience in customer engagement and B2C sales.

● Past experience working in construction or real estate is a plus.

● Willingness to learn

● Open to new challenges.

Feel free to pursue through our careers site www.bricknbolt.com to learn more about us and what life at Bricknbolt is like.

Thanks again for your interest and for investing the time with us!

Industry

• Real State/construction service provider

Employment Type- Full-time.

Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!

You would be alleviating our client's day-to-day responsibilities by: -

• Responding to emails and phone calls
• Scheduling meetings
• Booking travel and accommodations
• Managing a contact list
• Preparing customer spreadsheets and keeping online records
• Organizing managers’ calendars
• Performing market research
• Creating presentations, as assigned
• Addressing employees' administrative queries
• Providing customer service as the first point of contact

What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.

Benefits of working with WING: -

• 100% remote opportunity which gives freedom to work at your desired location.
• Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
• The sky's the limit when it comes to learning, growth & ideas.
• We do not follow the “typical corporate” hierarchy ladder.
• As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

ENGINEERING MANAGER @REBEL FOODS

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.

The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been build on a simple system - The Rebel Operating Model.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-%20b88586223ebe" target="_blank">link 1

https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-%20cb5b0cea4dc8" target="_blank">link 2

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 3

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 4

In order to understand more about the challenges that you might face at Rebel, it’s important that we go back to the inception and get acquainted about our journey to date. From the times when excel sheets served as our POS system at stores having one brand, to our evolution as a company that uses smart kitchens - we have traversed the phone, web, and app channels over time. From being a single brand restaurant, we moved to be a parent company with a dozen restaurant brands under the umbrella, while simultaneously moving our operations from a single kitchen to more than 300 locations across 30 cities in India and in a few international locations. The team of engineers at Rebel has built one of the most unique platforms in the world that can not only help operate a kitchen with multiple brands but also aids in operating business at scale. To give you additional perspective, the team has built more than 40+ products in the last 4.5 years. The innovation spans through technologies like polygon architecture (dynamic delivery radius) for a multi-brand operation from a kitchen, to managing each step of the kitchen ops — queuing, load/prep time, batching of orders, out of the door algorithms; inventory prediction based on consumption data, personal

recommendation engine, deep integration with every aggregator, last-mile delivery app, CRM systems, multiple brand websites and apps, reporting and analytics systems, and more. Everything that was mentioned has been built on a tech stack developed by our Engineers. This enabled us to tackle the massive complexity of a multi-brand operation while keeping all parts of the business supremely efficient and optimized.

We are now building Engineering 2.0 at our company. The vision is to make technology the Brain (AI, Machine Learning, analytics to drive every business decision of the company), the Body (robotics led automation at our Kitchens, driving tremendous operational efficiency), and the Mind ( building an AI/ ML-driven virtual personal butler for customers across app, web, and voice, like Netflix of food) at Rebel. This will mean working across technologies and product/engineering teams to build solutions that would be “first - time” in the world. Engineering @ Rebel will break new grounds.

An opportunity to revolutionize the restaurant industry

Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers.

You will enjoy working with us, if:

• You are passionate about solving customer problems using people, processes and technology
• You are an engineer at heart, obsessed with high quality software
• You have a flair for good technical and organizational design
• You are unafraid of making bold decisions to eliminate inefficiencies and improving the velocity of software development
• You are an owner and take responsibility for outputs and outcomes
• You are willing to dive deep to solve complex software issues
• You are a teacher and mentor

Our technology ecosystem:

• Languages: Java, Typescript, Javascript, Ruby
• Frameworks and environments: Spring Boot, NodeJS, ExpressJS
• Databases: AWS Aurora MySQL, MongoDB
• Cloud: AWS
• Microservices, Service Oriented Architecture, REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
• CI/CD and DevOps
• Bitbucket, Jira

You will mostly spend time on the following:

• Leading a team of software engineers; owning and developing the roadmap to support your long term vision for the services and conducting tactical execution at the same time
• Hiring, mentoring and coaching your direct reports to be the best they can be, both in their current roles and in their careers
• Liaising with product, business and leadership teams to ensure business priorities are met
• Continuously improving management and engineering processes. Planning, estimating projects and tasks and ensuring software development best practices are being followed
• Working closely with engineers on day to day activities, including writing, reviewing and troubleshooting code
• Owning services, and managing ongoing features, fixes, and daily operations of services
• Teaching and mentoring team members

We’re excited about you if you have:

• At least 15 years of experience in software development, including experience building microservices and distributed systems
• Built and led high performing engineering teams
• Experience working with complex, high traffic, and consumer facing distributed platforms
• Proven engineering knowledge and experience
• The ability to operate at a managerial level as well as diving deep and getting your hands dirty when required
• Experience in establishing software development processes and practices; A track record of good project planning and execution
• Good communication skills, both in person and via the keyboard
• Made decisions that impacted technical design, development and planning for one or more projects / programs that impacted multiple teams or functions.
• Good programming skills in one or more languages: Java, Typescript, Javascript, C#, C++, Python or Ruby
• Experience working in Cloud environments: AWS or Azure or GCP
• Experience building secure, configurable, observable services
• Excellent troubleshooting and problem-solving skills
• The ability to mentor and teach junior and senior engineers
• The ability to collaborate effectively within and across engineering, product and business teams

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus