Customer Success Specialist | SaaS

Job Title : Senior Java Developer with Corticon

Experience : 5 to 8 Years

Location : Hyderabad (Work From Office)

Notice Period : Immediate to 15 Days (Official 30 Days Notice Acceptable if Negotiable to 15 Days)

Mandatory Skills : Java, Corticon, Project Management, SDLC, Problem-Solving, Analytical Thinking, Agile Methodologies.

Key Responsibilities :

• Develop and maintain scalable Java-based enterprise applications.
• Integrate and manage Corticon business rules engine within application architecture.
• Collaborate with cross-functional teams to deliver high-quality solutions on time.
• Participate in design reviews, code reviews, and performance tuning.
• Troubleshoot complex technical issues and implement appropriate solutions.

Required Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field (Regular Education only).
• Strong hands-on experience in Java development.
• Proven experience working with Corticon for business rules implementation.
• Excellent understanding of software development life cycle (SDLC) and Agile methodologies.
• Strong project management skills and experience in leading complex projects.
• Excellent analytical, problem-solving, and communication skills.

Note : This is an urgent hiring need. Candidates with Immediate to 15 Days of notice are highly preferred. Candidates on official 30 Days notice can also apply if flexible to join within 15 Days.

We are looking for an experienced DB2 developer/DBA who has worked in a critical application

with large sized Database. The role requires the candidate to understand the landscape of the

application and the data including its topology across the Online Data store and the Data

Warehousing counter parts. The challenges we strive to solve include scalability/performance

related to dealing with very large data sets and multiple data sources.

The role involves collaborating with global team members and provides a unique opportunity to

network with a diverse group of people.

The candidate who fills this role of a Database developer in our team will be involved in building

and creating solutions from the requirements stage through deployment. A successful candidate

is self-motivated, innovative, thinks outside the box, has excellent communication skills and can

work with clients and stakeholders from both the business and technology with

ease.

Required Skills:

Expertise in writing complex data retrieval queries, stored procs and performance tuning

Experience in migrating large scale database from Sybase to a new tech stack

Expertise in relational DB: Sybase, AZURE SQL Server, DB2 and nosgl databases

Strong knowledge in Linux Shell Scripting

Working knowledge of Python programming

Working knowledge of Informatica

Good knowledge of Autosys or any such scheduling tool

Detail oriented, ability to turn deliverables around quickly with high degree of accuracy Strong

analytical skills, ability to interpret business requirements and produce functional and technical

design documents

Good time management skills - ability to prioritize and multi-task, handling multiple efforts at

once

Strong desire to understand and learn domain.

Desired Skills:

Experience in Sybase, AZURE SQL Server, DB2

Experience in migrating relational database to modern tech stack

Experience in a financial services/banking industry

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Smart Rain Technology is a rapidly growing technology company located in Hyderabad, India. Our mission is to save water, save money and save time through our proprietary irrigation and water management system. We are looking for an experienced Executive Director to organize, grow, and oversee the daily operations in Hyderabad, India.

Candidate will assist in technical vision and leadership for developing and implementing Smart Rain's technology initiatives, with an emphasis on integration of cutting-edge technology-based practices and services into our current offerings.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes, business practices including government and compliance requirements in India. The overall goal is to safeguard and augment the efficiency of the company’s operations in Hyderabad, India and to facilitate accelerating development and long-term success.

Executive Director Job Responsibilities:

• Responsible for the planning, organizing, and directing of the organization’s operations and programs.
• Thorough knowledge of government and compliance requirements in India. 
• Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
• Communicates and report company results to the parent company and shareholders.
• Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
• Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.
• Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.

• Provides leadership and technical direction for maintenance and support services for Web, Mobile applications, back-end services, enterprise software, peripherals, and assist in professional development of team.
• Ensures that the design, development, and implementation of enterprise applications and infrastructure systems support the needs of our customers, and management.
• Co-Develop and enforce policies and procedures to ensure the protection of local Smart Rain technology assets and the integrity, security, and privacy of data entrusted to or maintained by fellow team members.
• Develops and implements an accountability system for measuring the success of the goals defined with in the Smart Rain team.
• Serves as a company representative and assumes responsibility at local, regional, state, and national meetings and events pertaining to areas of responsibility.
• Demonstrates excellent interpersonal skills using tact, patience, and courtesy while exemplifying integrity, candor, and high ethical conduct.
• Provides vision, leadership, and direction to all employees within the department.
• Directs and/or coordinates the development of specifications for the procurement of hardware, software, telecommunications, and support services required to support Smart Rain India.
• Prepares materials and presentations for US Smart Rain management team

Executive Director Qualifications/Skills:

• Demonstrated leadership and management skills
• Ability to multitask
• Takes initiative
• Works independently
• Creative problem-solving skills
• Enthusiastic
• Dynamic
• Flexible
• Organized
• Collaborative

Education, Experience, and Licensing Requirements

• Bachelor’s Degree in computer science, finance or accounting
• CMA or MBA preferred
• 15 or more years of financial management experience in an operational environment
• 10 or more years management or supervisory experience
• Relevant experience in technology industry environment
• Experience working with US based company preferred

Benefits

Please find below the required skill set

Skillsets:

• Strong Experience in Ruby on Rails
• Solid understanding of Ruby principles and core concepts.
• Good understanding of Object Oriented Concepts and principles.
• Understanding of RESTful/ SOAP APIs.
• Good understanding of front-end technologies including HTML5, CSS3, JavaScript, jQuery, ReactJS and Bootstrap framework.
• Knowledge/ Experience in SQL and PL/SQL programming.
• Excellent communication Skill.

About the Company
Based in California’s Silicon Valley, WebShar is focused on enabling innovative teams to bring their ideas to life. WebShar provides software development consulting services to innovative companies around the world. Through years of cutting edge technical expertise, the WebShar team utilizes their extensive knowledge of modern software development methodologies to help companies create innovative software solutions.

About the Job Role

 Primary  

• Java, J2EE, Spring MVC
• Hibernate or other ORM
• Web technology and security, REST framework
• Any one UI technology and ready to learn a new one.
• Database knowledge (MySQL, Oracle, Postgres)
• Unit testing frameworks
• Version Control (Eg., Git)

Good To Have  

• Microservices architecture implementation using docker and kubernetes
• Web technologies like HTML, CSS and Javascript
• Python, Shell Scripting

• Identify and analyze user requirements
• Prioritize, assign and execute tasks throughout the software development life cycle
• Document development phases
• Design database architecture
• Develop Java EE applications
• Write well-designed, efficient code
• Review, test and debug team members’ code
• Schedule product releases with internal teams
• Ensure our applications are secure and up-to-date
• Stay up-to-date on emerging technologies

• 6 to 8 years of work experience as a Senior Java Developer or similar role
• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like Spring MVC
• Experience with Object-Oriented Design (OOD)
• Good delegation and time management skills
• Problem-solving abilities
• BSc in Computer Science, Engineering or relevant field

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography