Customer Success Specialist | SaaS

This role will be responsible for building, reviewing, deploying and maintaining the software solutions.

Meeting with the development team to discuss user interface ideas and applications.

(https://www.chatwoot.com/) and other omnichannel tools.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Proven work experience as a Ruby on Rails developer

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

Experience with user interface design.

Experience with browser-based debugging and performance testing software.

Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery

Job Title:

B2B Sales & Business Development Executive

Location:

[Bangalore] / Work from Office onsite

Job Type:

Full-Time | Entry-Level

Total 6 Vacancies

4 for Day Shift

2 for Night Shift

About Us:

Edstellar is a fast-growing Global corporate training company that delivers instructor-led training (ILT), both virtual and in-person, across a wide range of domains including technology, leadership, soft skills, and compliance. We work with start-ups, enterprises, and Fortune 500 companies to solve their learning and development challenges through customized training solutions.

Job Summary:

As a B2B Sales & Business Development Executive, you will be responding leads and actively generating outbound leads to grow our client base. You will interact with HR, L&D, and business leaders to understand their training needs, create customized training proposals, coordinate with internal teams to finalize trainers, and close deals. This is a high-learning, client-facing role ideal for freshers eager to start a career in corporate sales, learning & development, and business consulting.

Key Responsibilities:

• Respond promptly to incoming leads via email, phone, chat, or the website.
• Research and identify potential corporate clients in target industries and geographies.
• Reach out via email, LinkedIn, and cold calls to pitch our training solutions.
• Build a qualified outbound lead pipeline and maintain regular touchpoints.
• Set up discovery calls, understand prospect needs, and nurture them into active leads.
• Understand client training requirements across domains (technical, soft skills, leadership, compliance, etc.).
• Prepare customized training outlines in collaboration with the content and operations teams.
• Work with the Operations team to identify and propose suitable trainers.
• Share tailored proposals and pricing with clients, follow up, and drive the sales process to closure.

Coordination & Documentation:

• Collaborate with internal teams (Content, Trainers, and Operations) to deliver solutions aligned with client expectations.
• Maintain accurate and up-to-date records of all sales activities in CRM or internal systems.
• Ensure smooth handover of closed deals to the Account Management team for delivery coordination.

Who Should Apply?

• Fresh graduates.
• Master’s degree in Business, Marketing, HR, or related field.
• Strong spoken and written English communication skills.
• Confident, proactive, and eager to learn and grow in a fast-paced environment.
• Interest in corporate training or L&D is a plus.
• Ability to multitask and manage both inbound and outbound responsibilities.
• Basic knowledge of tools like MS Office, Google Workspace, CRM (training will be provided).

What you’ll Gain:

• Comprehensive on boarding and role-specific training.
• Hands-on experience working directly with corporate clients and senior professionals.
• Exposure to diverse industries and training domains.
• Opportunity to grow into sales consulting, key account management, or L&D advisory roles.
• Competitive compensation with performance-based incentives.

Work Culture & Support:

• Young, collaborative, and performance-driven team.
• Regular mentoring and feedback sessions.
• Supportive environment that encourages learning and experimentation.

• Financial Reporting and Analysis:Prepare and analyze monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow statements.   
• Develop and maintain financial models to forecast future performance and analyze variances.
• Conduct variance analysis to explain deviations from budgets and forecasts.
• Create and present financial reports to management, highlighting key trends and insights.
• Budgeting and Forecasting:Assist in the development and monitoring of annual budgets and forecasts.
• Collaborate with department managers to gather budget input and ensure accuracy.   
• Track and analyze actual performance against budgets and forecasts.
• Provide recommendations for cost control and revenue enhancement.

At Appleute, we're not just developing software; we're shaping the future of technology by partnering with startups and SMEs to bring groundbreaking ideas to life. From sculpting Minimum Viable Products (MVPs) to scaling full-fledged platforms for millions of users, we engage in projects that challenge the status quo, powered by a blend of innovative technology, visionary founders, and transformative business models. Our work is driven by a passion for creating market-leading products that redefine industries.

Why Join Us?

Global Remote Culture: Embrace the freedom to work from anywhere in the world. Our remote-first approach ensures you have the balance and flexibility to work where you thrive.

Results-Driven Environment: We value outcomes over hours. Focus on making a significant impact, with the flexibility to manage your schedule around what works best for you.

Flat Organizational Structure: Say goodbye to bureaucracy. Our flat hierarchies mean your ideas and contributions are valued and can make a direct impact from day one.

A Team of A-Players: Join an elite team of tech enthusiasts and innovators. Our selective hiring process ensures you're working among the best in the industry, fostering an environment of learning and growth.

Innovative Tech Stack: Dive into cutting-edge technologies and tools. From JavaScript and TypeScript to AWS, Docker, and React/Express, you'll have the opportunity to work on exciting projects using the latest in tech.

You're a perfect fit if you're dedicated to:

Excellence in Code Quality: You understand that great products are built on clean, maintainable code.

Collaborative Problem Solving: You thrive in open discussions and enjoy brainstorming solutions with your team.

Continuous Learning: Your curiosity drives you to stay on top of new technologies and coding practices.

Taking Ownership: You take pride in your work, from concept to deployment, ensuring excellence every step of the way.

Your Impact:

Build Scalable Solutions: Develop software that's ready to grow from thousands to millions of users, focusing on performance and scalability.

Drive Integrations and Deployment: Implement seamless software integrations and efficient deployment strategies to enhance product capabilities.

Enhance Mobile Experience: Craft mobile-optimized applications and features that deliver exceptional user experiences.

Ensure usable Documentation: Hone your skills in improving documentation to be clear and concise that supports your team and project needs.

Technologies You'll Work With:

Frontend and Backend: JavaScript, TypeScript, React/Express, React Native, Node.js

Database Management: MySQL, Postgres and Prisma

Deployment and Version Control: AWS, Docker, Git/Gitlab, NPM

Salary Range - ₹30L – ₹40L

• Responsible for end-to-end architecture of new products – Concepts, Architecture, Design & Delivery, Roll-out and Customer Success.
• Lead, manage, and mentor a team of 15+ internal engineers.
• Architect scalable, robust and cost-effective solutions in a cloud environment.
• Take complete ownership of the Non-Functional Requirements and in driving the technology road-map.
• Work with technical leaders in other groups like R&D, Marketing and Customer Service, etc. in understanding the pain points and work with the engineering leaders to address them Identify applications for new technologies and lead implementation.
• Help define and maintain principles, guidelines, reference architectures, standards, road maps, and patterns especially as they pertain to custom application development

Required Candidate profile

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills

• Building marketing programs to support specific marketing objectives across different channels and segments in support of the overall strategic marketing plan.
• Working with marketing agency partners to plan and execute digital app acquisition campaigns on channels like Google, Facebook and other digital platforms.
• Measuring and reporting performance of all digital marketing campaigns, and assessing against goals (ROI and KPIs).
• Leading the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes and team players.
• Making analytics and data-driven decisions to optimize acquisition & retention strategy (funnel improvement, In-app engagement, ROAS, LTV etc.).
• Providing complete performance reporting and analysis on all mobile marketing campaigns and taking relevant action on insights gained.
• Taking KRAs and brand objective ownership and commitment to meets goals and targets on a regular basis.
• Collaborating with the BD/ Sales teams to plan and execute various marketing initiatives such as events, SMS campaigns, sales training, partner collaboration etc.
• Working with cross-functional team (Product, Support, Sales) to establish growth strategies to support app growth and user acquisition targets.

• Experience in App Marketing in B2B domain is preferred.
• Minimum 4-7 years of professional experience in similar/relevant roles.
• Prior experience in performance marketing / digital marketing / growth role is a plus.
• Masters/MBA is preferred but not required.
• Familiarity with - Google Playstore/Console, Firebase/Branch/MixPanel, Appsflyer/TUNE etc.
• Proven track record of delivering user acquisition growth, retention, and optimization across key mobile metrics is a plus.
• Strong analytical skills: bias toward decision making based on data, and good proficiency with Excel and using it to configure, analyze, and present data.
• Ability to think and react in a high-energy, fast-paced environment.
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.