We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
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Experience: 2·4years
location: - Worli ,Mumbai (Hybrid}
Salary/rate: Open to discuss
Designation: Currently, we are scouting for Business Development champions
About us:
Qrata is a talent start-up that partners with fast-moving digital companies globally to scale their teams. Since 2016, We has served over 100 funded start-ups globally (some unicorns tool) and hire teams in the spaces of engineering. growth, design, and product Our mission is to be the top curated talent marketplace while fostering a collaborative, diverse, and inclusive workplace.
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest-growing start-ups using Qrata’s talent marketplaces. To sign-up please visit Qrata: https://www.qrata.co/
About the role:
We are looking for a resilient, empathic business development executive to contribute to the growth of our company.
Job Responsibilities:
- Identify and develop new business opportunities through networking, industry knowledge, current expertise and existing contacts
- Responsible for developing a database of qualified leads.
- Actively seek out new sales opportunities through networking and social media.
- Lead Generation through various portals like Upwork, LinkedIn, Google, etc.
- Proposal Drafting Planning and Overseeing New Marketing Initiatives..
- Proactively initiate contact with potential clients
- Set up meetings with potential clients and understand their requirements.
- Preparing and delivering presentations to potential new clients.
- Communicating with clients via email, virtual conferencing, or Telephone Calling.
- Build and maintain good relationship with existing clients in order to facilitate repeat business
- Persuade clients sign search contracts on exclusive and/or retainer basis
- Assist clients in formulating their expectation and contractual requirement in order for the appropriate candidates to be suitably matched with the role
- Work together with the internal researchers to match the candidates to the profile and create a shortlist
- Professionally present a candidate shortlist to the client
- The candidate is expected to conduct regular face-to-face meetings with the clients and undertake networking activities.
Candidate must be from Recruitment Agency/Firm with minimum 2 years of experience in Business Development for Permanent & Executive Search Positions.
· A self-starter with desire for success who can spot new opportunities
· Proven record in business development
· Driven individual motivated by sales results
· Excellent communication skills: written, verbal and listening
· Organised, Presentable and confident
Looking for candidates only with tier 1 colleges OR have experience in a product-based company.
Desired Skills :
● Experience with data modeling and SQL/NoSQL databases
● Experience with distributed systems and microservices
● Good experience in working with any of Java/SpringBoot, GoLang or NodeJS
● Excellent problem solving and debugging skills
● Passionate about the experience of software engineering as much as the output
● A strong sense of ownership
● Ability to communicate your ideas and approach to solving problems with clarity
- Experience in Node.js Frameworks
- Hands-on experience with MongoDB
- Strong proficiency with JavaScript, Socket IO, ExpressJS & SailsJS
- Experience working with third-party developer tools, including documentation, APIs, and SDKs
- Good Grasp of Asynchronous Programming and Its Workarounds
- Database Schema design for Business Processes
- Working Knowledge of JWT based passport Authentication
- Can Write and Refactor Efficient Codes
- Experience in Implementing Data Protection
- Must have demonstrated the ability to deliver high-quality products on time
- Knowledge of GIT, SVN technology
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. We are hiring Talent Acquisition Specialist who can take care of hiring and team building.
Responsibilities:
- Determine selection criteria.
- Source potential candidates through online channels (e.g. social platforms and professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Closing positions within a defined turn around time and as per requirements. Maintaining good offer to joining ratio.
- Design job descriptions and interview questions that reflect each position's requirements.
- Forecast quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
-Must have experience in leadership hiring preferably for startups.
- Proven work experience (minimum 3 years) as a Talent Acquisition Specialist or similar role. Handling a
- Familiarity with social media, resume databases and professional networks.
- Experience in volume/bulk hiring for Sales role.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience in handling atleast 5+ recruiters, team management
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organizations.
- MBA in Human Resources Management.
Job Description
Education Qualifications:
- B-Tech / B.E. from a reputed college / university
Competencies:
- Strong problem solving and analytical skills
- Good knowledge of Core Java, JSP and Servlet
- Fluency in programming constructs
- Good expertise in working with databases and Query language.
- Mature, thoughtful, and a natural fit for a collaborative, team-oriented culture
- Hard-working and eager to learn in a fast-paced, innovative environment
- Spring Boot & Microservices architecture
- Strong foundation and expert knowledge in the area of Core Java and J2EE standards.
- Sprint IOC & Spring MVC
Preferred Skills (good to have):
- Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
- Proficiency with JavaScript and HTML5
- Creating custom, general use modules and components which extend the elements and modules of core AngularJS
- Experience in using build tools like Maven
- Knowledge of AngularJS practices and commonly used modules based on extensive work experience
- Creating configuration, build, and test scripts for continuous integration environments.
- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.
- Hands-on experience of using reactive frameworks like Redux, NgRX.
- Strong understanding of using UI testing frameworks like Jasmine, Mocha.
- Focus on building reusable components by employing Design patterns.
- Ability to remote diagnose user issues (With or without tools).
- Strong understanding of Object-oriented concepts.
- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.
- Ability to diagnose development issues independently.
- Self-motivated learner.
- Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
- Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
- Updating firmware and patch on phones and MG's
- Server restarts that require deeper analysis of logs and further troubleshooting,
- IP Phone registration issues due to network/firmware issues
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- Installs the software/firmware/patches/Service packs on the server
- Configures the system as per customer requirement and established project SOW
- Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
- Troubleshooting SIP Server and Session Border Controller
- Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
- Troubleshooting Media processor errors resulting in poor voice quality
- Excellent Written and Spoken Communication Skills
- Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
- Comfortable to work in US shifts
- Strong technical skills/domain expertise
Technology Development Manager
Location : Bangalore (5 Days WFH)
Education Qualification : B.Tech/M.Tech
(Must have good communication skills)
Skills Required : Java, JEE, Spring Frameworks, REST, Object Oriented Analysis and Design,Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services or any other cloud
Experience : 8 to 17 years
Role :
- As a Technology Development Manager, be passionate about technology strategy & vision, hands-on solution design, critical analytical thinking and team management
- Responsible for Peer review, design, deployment, production support & mentoring the team
- Be a self-starter based on your experience and be able to deliver world-class capabilities for one of the fastest growing startups in the Global Digital Identity space
- Ability to thrive in a fast-paced, results-oriented, execution-focused environment while handling the day to day operations and having full control over the business technology organization
- Be energised in the fine balance between managing team and being a technologist
- Be comfortable with ambiguity. As with any startup, this role and the company will evolve and pivot and times will show more unknowns than known.
Requirements:
- 8-15 years of progressive technology experience as an engineer, an architect, project manager, and a team leader in cross functional teams
- Results driven! Demonstrated ability to successfully have brought a product to market
- Experience with full-stack software development including newer front-end frameworks
- Java, JEE, Python, Spring Frameworks, REST, Object Oriented Analysis and Design, Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services all important
- Experience and knowledge in Machine Learning & Computer Vision a plus
- Hands-on product management and software development life-cycle experience (especially Agile methodologies)
- Experience leading teams in the successful delivery of large technology projects
- Demonstrated ability to make good technology trade-off decisions, i.e. managing technical debt
- Drives the CI/CD strategy for the product
- Served as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing to documentation, delivery and maintenance
Competencies:
- Can identify leading indicators for problems that is likely to surface in the future
- Can identify large problem patterns, systemic issues and opportunities for larger re-architecture and redesign
- Can troubleshoot the entire product ecosystem effectively
- Considered as a Guru in a language, its internals and the application of the language in a wider context
- Defines coding standards and design approaches across the organization
- Can independently design multi systems and systems with complex interactions
- Can design generic platforms for a wider usage across teams
- Accountable for all designs in the team
- Deep knowledge, understanding and experience with working of different architectural styles
- Responsible and accountable for NFR aspects of the product
- Responsible for Architecture and Tech stack across the team(s)
- Ability to define (in collaboration with cross functions), plan, deliver and operationalize large releases.
- Create formal mentoring plans and identify mentoring needs for a team
- Contribution to open source projects, open standards
- Flag bearer of
- Freedom and responsibility
- First Principles
- Bias for action
- Earn your badge
- Customer Empathy
- Truth seeking