Assistant Manager - FCL Export - Sales

• Cold calling, Lead generation, Lead Capture, Lead qualification distribution.
• Construct Tele sales pitches On-line presentations.
• Maintain Sales funnel Track through sales calls process and follow-ups until deal closure.
• Develop and execute business plans to achieve and exceed monthly, quarterly, and/or annual sales goals as assigned.
• Grow business through the development of new leads, contacts, and clients.
• Identify new revenue opportunities and Lead generation.
• Build business relationships with current and potential clients.
• Execute, Maintain and update sales tasks activities in the official CRM software/application.
• Manage Sales pipelines, Deal funneling, prospecting, and closing opportunities into top accounts.
• Conduct calls with customers and prospects, provide effective presentations, written proposals to prospective customers.
• Maintain a thorough knowledge of products technology as well as industry trends.

Qualifications, Experience Skillset

• Masters/Bachelor s degree in Business Administration, or equivalent
• 1-2 years Inside Sales/tele-calling experience
• Exposure in IT Sales, Software sales or EdTech preferred.
• Well-verse with CRM tools, Digital/social media, web conferencing, etc.
• Intuitive and insightful, particularly in human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent written + verbal communication , Tele-calling skills convincing approach.
• Resourceful, with outstanding research skills.
• Must own a Laptop Smartphone.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Job Description

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

1. Excellent design coordination with Project Architects, Structural, MEP, Landscape, Environmental, Façade, etc. for planning and designing of high-rise residential, commercial, hospitality & Institutional projects.

2. Coordinating with legal, liaisoning, marketing, and sales departments to provide all necessary information like legal plans, sales plans, allotments, area statements, etc.

3. Coordinate with various agencies to get NOCs for sanctioning work.

4. Producing detailed drawings for the Execution team on time, monitoring & coordinate with the project team for smooth execution of work. Site checking & site coordination for projects.

5. Documentation, Fair Knowledge of NBC, Local Government Body Building rules, Fire Norms, Environment Norms, Rera and its documentation, Master plans, Land use & zoning.

6. Review construction documents to foresee prospective site issues and resolve them on the drawing board with all the consultants involved.

7. Coordination with the site team, vendors/contractors, and all stakeholders involved in the delivery of projects.

8. Managing and maintaining drawing deliverable records, and Safeguarding the project drawings & documents.

9. Produce detailed blueprints and make any necessary corrections & compile project specifications and Keep within budgets and timelines.

10. Following the latest materials, architectural trends, and advancements, an understanding of all aspects of the design.

• Responsible for building native applications that can run on multiple platforms such as Android, iOS, or Windows
• Work as part of a small team to build React Native iOS / Android applications for Full Stack's clients.
• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Must have experience in using Flutter.