Customer Success Manager

at BhaiFi Networks Private Limited

DP
Posted by Mansi Bhatt
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Gurugram, Delhi, Noida, Ghaziabad, Faridabad
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1 - 3 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
Customer Acquisition

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
Read more

About BhaiFi Networks Private Limited

BhaiFi is a Next-Gen Software-Based Network Security & Management Solution for SMEs, Co-working Spaces, Offices, Hotels, Cafes & Restaurants.
Read more
Founded
2017
Type
Product
Size
0-20 employees
Stage
Bootstrapped
View full company details
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