BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Responsibilities and Duties
- Provide world-class client support by working with clients to establish critical goals.
- Take ownership of the customer’s operational needs and steward throughout the organization as required.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Responsible for customer onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
- Ensure CSATs and NPS scores are maintained Assisting Sales Team
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Patient and active listener.
- Passion for service.
Qualifications and Skills
- High computer literacy and ability to learn new software.
- Knowledge of Technology and Software Solutions.
- Bachelor’s degree or equivalent education in Computer Engineering preferred.
- Job experience of 6 months to 2 years would be preferred.
- People from the Gurgaon location would be preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BhaiFi Networks Private Limited
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Education: Bachelor’s degree/Master’s degree
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- Familiarizing yourself with all products and services offered by our company.
- Procuring new clients through direct contact, Linked in, Upwork, and collaboration with the marketing department.
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- Maintaining meaningful relationships with existing clients to ensure that they are retained.
- Suggesting upgrades or added products and services that may be of interest to clients.
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- Degree in marketing, business administration, or similar.
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- Professional yet affable disposition.
- Great networking skills.
- Familiar with Upwork, Guru & other Freelancing sites
- Excellent written and verbal communication.
- Resourceful, with outstanding research skills.
- Emboldened by challenges.
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Location: Mumbai
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Must Have Skills
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Continuous night shifts
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Full Stack Developer - Averlon