Customer Success Manager

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry.

Key Responsibilities

CI/CD and Infrastructure Automation

• Design, implement, and maintain CI/CD pipelines to support fast and reliable releases
• Automate deployments using tools such as Terraform, Helm, and Kubernetes
• Improve build and release processes to support high-performance and low-latency trading applications
• Work efficiently with Linux/Unix environments

Cloud and On-Prem Infrastructure Management

• Deploy, manage, and optimize infrastructure on AWS, GCP, and on-premises environments
• Ensure system reliability, scalability, and high availability
• Implement Infrastructure as Code (IaC) to standardize and streamline deployments

Performance Monitoring and Optimization

• Monitor system performance and latency using Prometheus, Grafana, and ELK stack
• Implement proactive alerting and fault detection to ensure system stability
• Troubleshoot and optimize system components for maximum efficiency

Security and Compliance

• Apply DevSecOps principles to ensure secure deployment and access management
• Maintain compliance with financial industry regulations such as SEBI
• Conduct vulnerability assessments and maintain logging and audit controls

Required Skills and Qualifications

• 2+ years of experience as a DevOps Engineer in a software or trading environment
• Strong expertise in CI/CD tools (Jenkins, GitLab CI/CD, ArgoCD)
• Proficiency in cloud platforms such as AWS and GCP
• Hands-on experience with Docker and Kubernetes
• Experience with Terraform or CloudFormation for IaC
• Strong Linux administration and networking fundamentals (TCP/IP, DNS, firewalls)
• Familiarity with Prometheus, Grafana, and ELK stack
• Proficiency in scripting using Python, Bash, or Go
• Solid understanding of security best practices including IAM, encryption, and network policies

Good to Have (Optional)

• Experience with low-latency trading infrastructure or real-time market data systems
• Knowledge of high-frequency trading environments
• Exposure to FIX protocol, FPGA, or network optimization techniques
• Familiarity with Redis or Nginx for real-time data handling

Why Join Us?

• Work with a team that expects and delivers excellence.
• A culture where risk-taking is rewarded, and complacency is not.
• Limitless opportunities for growth—if you can handle the pace.
• A place where learning is currency, and outperformance is the only metric that matters.
• The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech.

This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

About Certa

Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insights. Join us in our mission to revolutionize third-party management!

What You'll Do

• Partner closely with Customer Success Managers to understand client workflows, identify quality gaps, and ensure smooth solution delivery.
• Design, implement, and execute both manual and automated tests for client-facing workflows across our web platform.
• Write robust and maintainable test scripts using Python (Selenium) to validate workflows, integrations, and configurations.
• Own test planning for client-specific features, including writing clear test cases and sanity scenarios — even in the absence of detailed specs.
• Collaborate with Product, Engineering, and Customer Success teams to reproduce client-reported issues, root-cause them, and verify fixes.
• Lead or contribute to exploratory testing, regression cycles, and release validations before client rollouts.
• Proactively identify gaps, edge cases, and risks in client implementations and communicate them effectively to stakeholders.
• Act as a client-facing QA representative during solution validation, ensuring confidence in delivery and post-deployment success.

What We're Looking For

• 3–5 years of experience in Software QA (manual + automation), ideally with exposure to client-facing or Customer Success workflows.
• Strong understanding of core QA principles (priority vs. severity, regression vs. sanity, risk-based testing).
• Hands-on experience writing automation test scripts with Python (Selenium).
• Experience with modern automation frameworks (Playwright + TypeScript or equivalent) is a strong plus.
• Familiarity with SaaS workflows, integrations, or APIs (JSON, REST, etc.).
• Excellent communication skills — able to interface directly with clients, translate feedback into testable requirements, and clearly articulate risks/solutions.
• Proactive, curious, and comfortable navigating ambiguity when working on client-specific use cases.

Good to Have

• Previous experience in a Customer Success, Professional Services, or client-facing QA role.
• Experience with CI/CD pipelines, BDD/TDD frameworks, and test data management.
• Knowledge of security testing, performance testing, or accessibility testing.
• Familiarity with no-code platforms or workflow automation tools.

Perks

• Best-in-class compensation
• Fully remote work
• Flexible schedules
• Engineering-first, high-ownership culture
• Massive learning and growth opportunities
• Paid vacation, comprehensive health coverage, maternity leave
• Yearly offsite, quarterly hacker house
• Workstation setup allowance
• Latest tech tools and hardware
• A collaborative and high-trust team environment

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Company Overview

A well-funded women-centric healthtech start-up backed by India’s top VC - https://www.business-standard.com/article/companies/fireside-ventures-announces-closing-of-fund-ii-investment-in-gynoveda-119112000033_1.html">Fireside Ventures.

Work Description: 

• Achieve company sales targets using paid marketing channels
• Google : Search, YouTube, Adwords, GDN, Affiliate
• Social : Facebook, Instagram
• Marketplace : Amazon, Flipkart, healthcare and women platforms
• Obsessive  focus on on-page conversion, CPM, CPC, cost of acquisition and ROAS
• Lead video content marketing using creatives, audiences, A/B tests
• Build cross-platform FUNNELS to implement retargeting strategies
• Setup customer journeys using marketing automation tools, Email, SMS, WhatsApp 
• Develop marketing campaigns with a strong HOOK to drive eCommerce sales on website
• Sharp focus on hyper-growth yet achieve profitable unit economics
• Accountable for digital marketing from strategy to execution

Candidature requirements: 

• 7+ years of digital marketing experience in performance marketing with digital first brand
• Proven track record in running D2C consumer acquisition funnels across FB, Google, Affiliates 
• Video-content-led online marketing added plus
• Deep expertise in performance marketing especially using remarketing strategies
• Strong analytical mindset with data driven decision making
• Highly digital tools savvy to drive performance
• Passionate to work in entrepreneurial set-ups, comfortable with ambiguity and working in a constantly evolving business environment

Why & Who should consider :

Be the first 20 to join and become a part of the founders' club. We are set to inspire women to take charge of their health and therefore their lives. 

Consider this an opportunity only if you believe in leading the change and make an impact in others lives. Consumer insights is an obsession. 

We have the below job role open with our client:

Embedded Test Engineer (Automotive) | 6-9 Y | | Bangalore (WFO) |

Key Skills:

Candidates experience in Embedded Device Automation testing using Python.

They need to be expert in Python / PyTest

Skillset:

Proficient in Automation framework development

Writing test automation script for Test Plans etc.

Expertise in Python is mandatory.

Experience in test automation using Pytest.

Any backend database like SQL, etc.

Developer skills of Django are good to have.

Roles and Responsibility

Effectively prioritizing and executing tasks in a fast-paced environment; Create full mockups of UX flows, components, and Freedom services; Create intuitive interfaces and interaction layers using best practices, the latest web trends and all available tools to augment the user experience;

Developing and annotating user flows, journeys, and persona; Illustrate design ideas with clear storyboards, process flows, sitemaps, and prototypes;

Conduct design brainstorms with product owners to understand the product details and user needs;

Drive digital design process – including websites, digital campaigns, and interactive experiences;

Defining and managing the appropriate design approach for differentiating experiences;

Create workflows, low-fi designs, high-quality designs, and other artifacts needed to collaborate and iterate from vision through execution;

Work with the Product Team including input sessions, UX reviews etc; Creating original design, typography, iconography, and art for digital screens centered around modern & industry-trending designs;

Pushing yourself and the team for continuous improvement in our design and design processes through open communication and feedback;

You’ll design the solutions, features, iterations, tests, and delightful moments that will take VRAI to the next level;

Creating frameworks and model which enable others to understand key concepts and relationships as well as generate valuable input;

Lead digital projects from strategy to conceptualization, prototyping, and final execution.

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep observing stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Proficient in Word, Excel, Outlook, and power point.

Acrobyte Technologies, founded by an IIT Delhi alumni, has been Actively Learn's technology partner for over six years. Actively Learn is an educational technology company, based out of Seattle, USA, founded by a Harvard educated former Microsoft director and an education PhD who also founded a private school in Virginia.

We’ve built a digital, award-winning, reading platform, backed by the Bill and Melinda Gates Foundation and the National Science Foundation, that is used in over 45,000 schools and by 150,000 teachers in the USA and overseas. Actively Learn is part of Achieve3000, a leading education platform that provides differentiated reading and instruction with over 2 million students using the platform. Actively Learn also serves as the innovation arm, leading new technology initiatives for the company.

Technology Stack

React JS, Typescript, Backbone JS, Node JS, C#, .NET, MySql, AWS, Mocha and Chai, JMeter, Neoload Selenium, Katalon.

Job Requirements

• 2+ years JavaScript experience
• 2+ years frontend React JS framework experience
• 1+ years of backend development experience (Node JS, C# dot NET, Java, Python, etc)
• 2+ years relational database experience (MySql, MSSQL, or PostgreSQL)
• Computer Science or related Engineering degree from a top-tier college

Job Highlights

• Do you like solving real life problems using technology? Actively Learn is on a mission to make students read for depth. Come join us on our journey.
• We are a small and skilled team. You will get to learn the complete life cycle of building a successful product.
• Opportunity to play multiple roles on the Engineering team (front-end development, back-end development, testing, devops, automation) and develop those skills.
• We maintain the strictest and highest code quality standards and take pride in that. There will be a huge learning in how to think and write clean code.
• Being an efficient agile company we work on various technologies and part of the role will be to research latest technologies and lead implementation.
• Flexible and fun work environment focused on innovation and creativity. We work out of 91 Springboard, the biggest co-working space in India, which allows for networking and collaboration opportunities.
• Highly competitive salary.
• Opportunity to travel to USA and work closely with the Seattle team.