BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Responsibilities and Duties
- Provide world-class client support by working with clients to establish critical goals.
- Take ownership of the customer’s operational needs and steward throughout the organization as required.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Responsible for customer onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
- Ensure CSATs and NPS scores are maintained Assisting Sales Team
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Patient and active listener.
- Passion for service.
Qualifications and Skills
- High computer literacy and ability to learn new software.
- Knowledge of Technology and Software Solutions.
- Bachelor’s degree or equivalent education in Computer Engineering preferred.
- Job experience of 6 months to 2 years would be preferred.
- People from the Gurgaon location would be preferred.

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About Thrillophilia :
At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 Million+ travelers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.
Awards we won at Thrillophilia -
- YourStory’s best places to work!
- ISB’s BizQuest.
- Singapore Bash’s best startup.
- London Mayor’s IE20.
About our people - Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do.
Whether it's finding the best hidden gem in the world or developing tech solutions, there is a deep ownership and accountability and Remarkable is one word to summarize their work!
They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world.
So, if you're looking for some inspiration, just take a look at the people of Thrillophilia. They're living proof that with hard work, ownership, and a vision to solve problems at scale, anything is possible.
We are seeking a highly skilled and passionate Senior Software Developer with expertise in Ruby on Rails and React.js to join our dynamic and innovative tech team. As a Senior Software Developer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.
Responsibilities:
- Develop and maintain robust, scalable, and efficient web applications using Ruby on Rails and React.js.
- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
- Write clean, maintainable, and well-documented code following industry best practices and coding standards.
- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
- Stay updated with the latest industry trends, tools, and technologies related to Ruby on Rails and React.js, and share knowledge with the team.
- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
- Proven experience as a Senior Software Developer / Module Lead, preferably with a focus on Ruby on Rails and React.js. (At least 4+ years of experience)
- Strong expertise in Ruby on Rails and React.js, with a solid understanding of their core principles, frameworks, and ecosystem.
- Proficient in front-end development technologies such as HTML, CSS, and JavaScript.
- Experience with database systems, including SQL and NoSQL databases especially PostgresSQL.
- Familiarity with version control systems, such as Git.
- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.
If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.
Apply now and embark on a transformative journey to redefine the future of travel!
Experience: 2-3 years of experience in Python, NodeJS, MySQL, ReactJS, NextJS technologies.
About: Fletch is a U.S. based technology firm building an open insurance ecosystem
connecting consumer apps to insurance providers. The team has previously built global
payment infrastructure at scale (processing $billions in transactions) and founded enterprise
technology companies with solutions in commercial use by over 100 corporates.
Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)
and is backed by top global fintech VCs and angels. The team is now looking to scale
further hiring & expansion.
Location: Remote
Responsibilities:
-Developing complex web application features using Python, NodeJS, ReactJS, JS, MySQL, TypeScript, NextJS.
-Writing reusable, testable, and efficient code
-Implementation of low-latency, high-availability, and performant applications
-Integration of user-facing elements developed by front-end developers with server side logic
-Translating designs and wireframes into high quality code
-Optimising components for maximum performance across a vast array of web-capable devices and browsers.
Skills:
-Very strong in programming, DataStructures, Algos and complex tech concepts
-Strong in developing no-code platforms and configurable applications.
-Strong experience in developing apps using React hooks, state, DOM manipulation etc.,
-Strong experience in developing BE code using Python, Node, MySQL.
-Strong expertise working with RESTful APIs
-Strong experience in NextJS
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Content Writer's responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.
Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.
Responsibilities
- Research industry-related topics
- Write clear marketing copy to promote our products/services
- Proofread and edit blog posts before publication
- Submit work to the team for input and approval
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images, and tone)
- Update website content as needed
The ideal candidate for this position will be responsible for working on PHP plugins and the PHP developer role.
Job Location: Sultanpur, New Delhi (on-site)
Job Role: PHP Developer
Design, build, test, integrate, implement and maintain complex or large-scale web pages and web applications.
- In-Depth knowledge of PHP, HTML, CSS, SQL, XML/Json, AJAX, JQuery, LAMP/WAMP environments.
- Expertise in PHP-based e-commerce portals like Magento, Shopify, Woocommerce, etc.
Duties & Responsibilities:
- Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components.
- Development of custom modules of Magento, Shopify, and Woocommerce.
- Integrating Magento / Other Ecommerce applications with other external applications like ERP etc.
- Write elegant and clean code as a PHP Developer.
- Implement plugins for Magento, Shopify, Woocommerce, etc.
- Create clean, well-documented products, software, and services.
- Work closely with product management, UX designers & QA.
- Always look for ways to make the UI behave and perform better.
- Develop technical solutions to complex problems which use ingenuity and creativity.
- Design, code, test, debug and document software according to the functional requirements
Learn about our Culture:
Wigzo is a culture-driven company powered by its employees, their vision, and their inspiration. All the employees live by the culture and values that define us. We value people for their talent, personality, competency, and ability to learn and grow.
We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity and strive to embrace diverse voices and create an inclusive workplace. To know more please visit: https://www.wigzo.com/employee-spotlight/">https://www.wigzo.com/employee-spotlight/
About Wigzo Technologies by Shiprocket:
Wigzo is an e-commerce marketing automation platform in which Shiprocket has acquired a majority stake. Together, we help businesses of all sizes delve deeper into data to unleash possibilities to enhance sales and income. Wigzo enables e-commerce firms to personalize each customer interaction, resulting in increased engagement, retention, loyalty, and lifetime value.
An Omnichannel marketing automation suite, Wigzo enables you to understand your customers/visitors more intelligently so you market to them what they want and not what you have. It works on real-time customer insights with real-time communication and a personalization engine that helps marketers manage basic communication and also provides dynamic email, personalized notifications, user retention, real-time engagement, real-time content, and much more.
Wigzo is holding 1000+ customers globally, it’s been 6+ years in the industry, with 100+ e-commerce brands working with us which results in 15 times business growth. For more information please visit our website: https://www.wigzo.com/">https://www.wigzo.com/
- Understand the GST business
- Timely generation of invoices
- Communicate with clients
- Responsible for accounts receivables
- Maintenance of data, Data collation, submission of reports as required
- Coordinate with support team/domain team
Skills and Qualifications
- Good communication
- 2+ years’ experience in an operations management position
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Who We Are
Getir is a technology company, a pioneer of the online ultra-fast grocery delivery service business, that has transformed the way in which millions of people across the world consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal.
Getir is growing incredibly fast in Europe, but we want to grow globally. From London to Tokyo, Sao Paulo to New York, our global ambitions can only be accomplished with exceptional technology.
If you've got the experience and the ambition to be a Database Administrator (Postgres) at Getir and a founding part of our technology hub in Bangalore, please apply.
What you’ll be doing:
- Work with engineering and other teams to build & maintain our database requirements and answer big data questions
- Use your past DBA experience and industry wide best practices to scale and optimize the database services.
- Regularly conduct database health monitoring and diagnostics
- Create processes to ensure data integrity and identify potential data errors.
- Document and update procedures and processes.
- Troubleshoot and resolve problems as they arise
What we look for in you:
- You have A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.
- 3+ years of experience as a Database Administrator
- Proficiency administering PostgreSQL
- Extensive experience performing general troubleshooting database maintenance activities including backup and recovery, capacity planning, and managing user accounts.
- Experience in identifying and documenting risk areas and mitigation strategies for process and procedure activities.
- Experience in managing schemas, indexing, objects, and partitioning the tables.
- Experience in managing system configurations.
- Experience creating data design models, database architecture, and data repository design.
- Strong understanding of SQL tuning and optimization of query plans.
- Linux shell scripting skills and experience with production Linux environments
- Experience working with software engineers in a highly technical environment.
- Knowledge of 1+ programming language (e.g. C++, Scala, Java, JavaScript etc.)
- Excellent verbal and written communication skills.
- Knowledge administering MongoDB (Good to have)
- Knowledge administering Amazon RDS for PostgreSQL & Redshift. (Good to have)










