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BhaiFi Networks Private Limited logo
Customer Success Manager
BhaiFi Networks Private Limited's logo

Customer Success Manager

Mansi Bhatt's profile picture
Posted by Mansi Bhatt
1 - 3 yrs
₹3L - ₹5L / yr
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
Skills
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
Customer Acquisition

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About BhaiFi Networks Private Limited

Founded :
2017
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

BhaiFi is a Next-Gen Software-Based Network Security & Management Solution for SMEs, Co-working Spaces, Offices, Hotels, Cafes & Restaurants.
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