BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

Provide world-class client support by working with clients to establish critical goals.
Take ownership of the customer’s operational needs and steward throughout the organization as required.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Responsible for customer onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
Ensure CSATs and NPS scores are maintained Assisting Sales Team
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Patient and active listener.
Passion for service.

Qualifications and Skills

High computer literacy and ability to learn new software.
Knowledge of Technology and Software Solutions.
Bachelor’s degree or equivalent education in Computer Engineering preferred.
Job experience of 6 months to 2 years would be preferred.
People from the Gurgaon location would be preferred.

Provide world-class client support by working with clients to establish critical goals.
Take ownership of the customer’s operational needs and steward throughout the organization as required.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Responsible for customer onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
Ensure CSATs and NPS scores are maintained Assisting Sales Team
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Patient and active listener.
Passion for service.

Qualifications and Skills

High computer literacy and ability to learn new software.
Knowledge of Technology and Software Solutions.
Bachelor’s degree or equivalent education in Computer Engineering preferred.
Job experience of 6 months to 2 years would be preferred.
People from the Gurgaon location would be preferred.

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Full Stack Developer - Averlon

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About BhaiFi Networks Private Limited

Founded :

2017

Type :

Product

Size :

0-20

Stage :

Bootstrapped

About

BhaiFi is a Next-Gen Software-Based Network Security & Management Solution for SMEs, Co-working Spaces, Offices, Hotels, Cafes & Restaurants.

Mansi Bhatt

Connect

Company social profiles

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6-8 years of experience in Product Marketing, Lifecycle Marketing, or similar roles in digital-first/app-led businesses (OTT, consumer tech, or subscription-based models preferred).
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4. Measure & Optimize Performance

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Education

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· Hands on strong knowledge of SQL

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· Experience in designing, creating, and maintaining automated testing for APIs/Microservices

· Experience in pair programming for unit tests / automation suites

· Experience producing defect reports

· Experience testing interfaces between multiple complex software systems

· Strong communication / organizational skills, analytical ability, and attention to detail required

· Experience working as part of an Agile development team

· Excellent designing and programming skills

· Knowledge of multiple programming languages and process management methodology

· Knowledge of test methodologies and tools

· Exposure to Behavior Driven Development and experience in programming and testing

· The ability to recognize risks and errors in an application

· Excellent verbal and written communication skills

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· The ability to keep current with the constantly changing technology industry

· A passion for testing, development, and design

· Ability to track issues to a successful resolution

· Ability to adapt in a fast-paced, collaborative and interactive environment in which priorities and deadlines may change