Customer Success Manager

MDM Engineer / Developer

As a Developer, you are responsible for creating and maintaining software development lifecycle activities pertaining to the business applications. You will design, code, test, debug, and document existing and new enhancements.

Responsibilities: 

• Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform.
• Maintains a culture of open communication, collaboration, mutual respect and productive behaviors; hires, trains and retains top tier talent and mentors team members to new and fulfilling career experiences.
• Writes clean, efficient and well-engineered front-end code that can serve as standard of excellence for other team members.
• Conducts code reviews and provides guidance on code management, release management, environment management, process flows and documentation.
• Identifies risks, barriers, efficiencies and opportunities when thinking through development approach.
• Explores all technical options when considering a solution, including homegrown coding, third party sub-systems, enterprise platforms and existing technology components.
• Participates in collaborative efforts through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, and release support.
•  Understands lifecycle of various technology sub-systems that comprise eCommerce platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations and dependencies; understands and advises of optimal upgrade paths.
• Leverages relationships with key IT, QA and other corporate colleagues by communicating and collaborating on cross function initiatives.
• Participates in collaborative technology discussions and accepts and provides constructive criticism in a professional manner. Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform.
• Develops technical documentation, such as system context diagrams, design documents and release procedures.
• Participates in troubleshooting efforts for production issues of all levels and severities, through a hands-on approach or through delegation, and assigns to third party front-end developers as appropriate and tracks progress.
• Participates in efforts to monitor web properties for uptime, and proactively identify future problems by analyzing trends, data and monitoring reporting.

Qualifications:

• Bachelor’s degree in eCommerce, eBusiness, information technology or related field required. 
• 3 years required, 5 years preferred experience in a development role in an enterprise environment with responsibility for the delivery and support of world class technology solutions.
• 3 years required, 5 years preferred experience with coding experience in required language, platform, and/or technology.
• 3 years required, 5 years preferred experience developing solutions using modern tools and practices.
• Working knowledge with code management systems.
• Working knowledge with intake and task management tools.
• Working knowledge of the Software Development Lifecycle (SDLC)
• Working knowledge of development frameworks
• Working knowledge with build tools
• Working knowledge of Agile delivery methodologies
• Ability to multi-task and reprioritize in a dynamic environment
• Outstanding written and verbal communication skills

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities 

• Generate, manage and forecast a sales pipeline on your own
• Navigate through complex sales cycles with some of the most prestigious companies in India
• Driving Business Growth Results for the company by efficient sales efforts. 
• Specifically Responsible for Sales growth amongst enterprise clients.
• Generate outbound leads, qualify leads and manage the conversion funnel 
• Provide demos to customers over web or in person, and answer first level technical questions 
• Prepare proposals, negotiate and close deals.
• Pitch PazCare product to CEOs, CHROs & senior executives in the meetings
• Study, analyze and track customer feedback to optimize the sales funnel and pricing 
• Coordinate with the marketing team for inbound leads and collateral 
• Working closely with the Founding team for developing business development strategy

Requirement

• Has at least 3-5 years of previous experience in selling Group health Insurance to corporates at a broking firm, and closed at least 10 policies worth 50 lakhs - 1 crore or more OR Has at least 3-5 years of previous experience to selling CHROs, CFOs in India.
• Bachelor's degree
• Tech Startup DNA

• Experience with Android framework and internals
• Experience with AOSP (Android Open Source Project)
• Port AOSP to new architecture
• Port AOSP to new platform
• Experience with Linux Kernel drivers
• Port AOSP to new device / chipset
• Good understanding of HAL and device drivers
• Experience with Android SDK, NDK, JNI and IPC/Binder mechanisms

The candidate will be responsible for Ad Sales for Print Media (Magazine)

1. Building leads through existing & cold calls.
2. Should be a self-starter and with excellent presentation skills.
3. Driving revenue and sales with the development of creative initiatives
4. Developing an extensive network in the industry ( E.g. Brands)
5. Ensuring sales strategy is executed accordingly and effectively
6. Meeting and exceeding weekly and monthly activity and revenue targets.

Requirements

• You have at least 3 years of experience within an Ad Sales print media industry.
• You have an established network in the corporate and ad agencies from prior experience.
• You have a strong understanding of the industry and stay updated with market trends.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments
• You are a self-starter and demonstrate a high level of resilience

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.