Virtual Assistant

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6.  Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

Design, develop, and maintain high-quality software solutions using programming

languages such as Java.

Implement backend services using frameworks like Spring Boot and frontend

interfaces using frameworks like React.

Apply deep knowledge of algorithms and data structures to solve complex problems

efficiently.

Optimize code for performance, scalability, and reliability.

Work with SQL and NoSQL databases to design, implement, and manage data storage

solutions.

Ensure data integrity and optimize database queries.

Leverage open-source tools and frameworks to develop scalable and maintainable

solutions.

Stay updated on the latest trends in open-source technologies.

Utilize Linux systems for development and deployment.

Automate and streamline processes using Linux tools and scripts.

Develop and maintain mobile applications that align with user requirements and

business goals.

Collaborate with cross-functional teams to ensure seamless integration with backend

systems.

Work closely with product managers, designers, and other engineers to bring ideas to

life.

Participate in code reviews, testing, and debugging to ensure high-quality

deliverables.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Application Link for quick response-  https://forms.gle/wFPNPLK4XE5L7MRk8

Job Description

Position: Chief Risk Officer 

Education Qualification: Bachelor's degree in finance, business administration, economics, or a related field

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Enterprise Risk- ERM Framework: Implement a comprehensive risk management framework addressing operational, financial, and reputational risks.
2. Operational Risk: Identify and mitigate risks from internal processes and external threats (e.g., cybersecurity) and produce annual entity specific Risk Assessment.
3. Compliance Risk: Ensure adherence to QFCRA regulations and collaborate with the CCO and MLRO to manage compliance risks.
4. Risk Reporting: Provide regular risk reports to senior management and the board.
5. Produce annual entity specific Risk Appetite Statement.
6. Portfolio Investment Risk
7. Risk Assessment: Regularly analyze and monitor market, credit, and liquidity risks in the investment portfolio.
8. Risk Limits: Set and enforce risk limits aligned with the firm’s strategy and regulatory requirements.
9. Performance Monitoring: Track portfolio performance against risk benchmarks and report exposures to senior management.
10. Mitigation Strategies: Advise on hedging, diversification, and other techniques to manage investment risks.

Description :

Required Qualifications:

• Bachelor’s or Master’s degree in Electronics Engineering, Computer Engineering, Computer Science, or a related field.
• 5+ years of experience in developing test frameworks and automation for Android-based infotainment systems.
• Minimum 2+ years of C++ development experience with exposure to Android’s HAL.
• Proficiency in programming languages such as Java, C++, and Python.
• 1+ years of experience in Android application development.
• Strong understanding of Android Automotive System and Android Framework.
• In-depth knowledge of different Android components, including Services, Activities, Broadcast Receivers, and Content Providers.
• Strong understanding of embedded systems architecture and RTOS concepts.
• Familiarity with hardware interfaces such as I2C, SPI, UART, CAN, etc.
• Experience with version control systems (e.g., Git), CI/CD tools (e.g., Jenkins, GitLab CI), and project management tools (e.g., JIRA).
• Excellent problem-solving and debugging skills.
• Mentoring skills to support and guide less experienced team members.
• Excellent communication skills for effective interaction with stakeholders and clients.

Mandatory Criteria 

• Looking for candidates who are based in Bangalore and can join us immediately.

• Need candidate from Automotive and Manufacturing industries only.

• Candidate must have Minimum 2+ years of C++ development experience with exposure to Android’s HAL (Android framework).

• Candidate must have experience in Java with Android App development expertise.

• Candidate should have experience in JIRA - Version control systems.

• Candidate should have 1+ years of experience in Android application development.

Position: Executive Assistant

Job Summary: The Executive Assistant provides high-level administrative support to the executive team by managing daily schedules, communications, and organizational tasks to ensure the smooth operation of the executive office.

Key Responsibilities:

• Calendar Management: Manage and prioritize the executive’s schedule, including appointments, meetings, travel, and events.
• Communication: Act as the first point of contact for all communications directed to the executive, including handling phone calls, emails, and correspondence.
• Travel Coordination: Arrange travel, accommodations, and itineraries for business trips, including preparing detailed travel schedules.
• Meeting Coordination: Organize and schedule meetings, conferences, and calls; prepare agendas, materials, and reports for meetings.
• Document Preparation: Draft, proofread, and edit correspondence, reports, presentations, and other documents.
• Project Management: Assist with the coordination and tracking of projects, deadlines, and deliverables.
• Expense Management: Manage and process expenses and invoices, ensuring that receipts and reimbursements are properly handled.
• Research & Reporting: Conduct research and compile reports or presentations as required by the executive.
• Confidentiality: Handle sensitive and confidential information with integrity and discretion.
• Office Management: Maintain office supplies, organize files, and perform other administrative tasks to ensure a well-organized and efficient workspace.

Requirements:

• Education: Bachelor’s degree in business administration or related field preferred.
• Experience: Proven experience as an Executive Assistant or in other administrative roles.
• Skills:
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• High attention to detail and problem-solving skills.
• Ability to multitask and prioritize effectively.
• Professional demeanor and ability to work under pressure.

Role: User Experience Designer

Team: Product

Location : Remote

STAGE:

STAGE is an OTT platform for BHARAT which serves video based entertainment in dialects (बोलयाँ). We bring traditional and new local Artists on STAGE who create content in hyperlocal genres like Ragini, Geet, Saang in dialect like haryanavi, rajasthani etc. We are on a mission to uplift the cultural roots of Bharat, by connecting/introducing dialect based content to young and adult audiences. There are 400 million ( 40 crore) Bharatwaisi who primarily speak in dialects in Bharat. We want to serve them well by providing quality content in their local culture. This is a complete remote work so good communication skills would be a strong plus for this role. 

Job Responsibilities:

• Lead the product design function at STAGE
• Collaborate with cross functional teams like Technology, Product, Content and deliver amazing product experiences to our users
• Create user flows, wireframes, mock-ups and prototypes for STAGE on mobile, web and TV
• Conduct user research for discovering user insights aligned with the business goals
• Work closely with our users to understand and solve their pain points
• Contribute towards each stage of design thinking principles (Empathize, Define, Ideate, Prototype, Test, Scale) for our users

Requirements:

• Growth and Ownership mindset
• 3-5 year of experience in product design, UI/UX
• Hands on experience on any product design tool. Sketch or Figma preferred
• Great communication skills. Both verbal and written.
• Ability to interpret data would be an advantage since this is a B2C product
• Good problems solving skills and product sense
• Understanding of user research frameworks