Customer Success Manager (Onboarding) | SAAS

Role Description

Nextloop Technologies LLP is seeking a full-time Business Development Intern to join our on-site team in Indore. The intern will be responsible for conducting market research to identify new opportunities, generating leads through targeted strategies, engaging with potential clients, and maintaining relationships to foster business growth. Tasks include assisting in developing business proposals, generating client presentations, analyzing market data, and supporting customer service initiatives. The role offers a collaborative and dynamic environment where interns contribute actively to expanding the company’s reach and business potential.

Qualifications

We are looking for a motivated IT Sales Intern to join our business development team. This role offers hands-on exposure to IT sales processes, lead generation, and client engagement, with mentorship from senior managers.

Key Responsibilities

Work closely with senior managers, receiving step-by-step guidance and mentorship.

• IT Lead Generation: Identify and research new customers and business opportunities.
• Outreach: Engage prospects via calls, emails, LinkedIn, and professional networking.
• Sales Funnel Support: Assist with lead qualification, scheduling meetings, and follow-ups.
• CRM Management: Maintain accurate and up-to-date client information in CRM tools.
• Sales & Marketing Alignment: Collaborate with marketing teams on targeted campaigns.
• Market & Competitor Analysis: Analyse market trends, customer needs, and competitor strategies.
• B2B IT Sales Support: Assist in selling IT solutions to business clients across industries.

Key Responsibilities

• Supervise and guide the inside sales/onboarding team in achieving daily and monthly targets.

• Ensure every partner is onboarded smoothly with proper documentation and communication.

• Review team calls, follow-ups, and reports to maintain quality and consistency.

• Set clear goals, provide coaching, and motivate the team to meet conversion targets.

• Coordinate with the Sales Manager and Operations team to resolve onboarding issues quickly.

• Analyze data and prepare weekly performance and conversion reports.

• Conduct regular training sessions for the team to improve communication and product knowledge.

• Maintain high standards of customer experience throughout the onboarding process.

Required Qualifications

• Bachelor’s degree in Business or related field.

• 3–6 years of experience in B2B/B2C sales or team leadership.

• Strong leadership, coaching, and communication skills.

• Proven record of achieving and driving team targets.

• Good analytical and reporting abilities.

• Familiarity with CRM tools and onboarding systems.

Key Skills

• Team leadership and motivation

• Communication and conflict resolution

• Performance tracking and coaching

• Process improvement

• Problem-solving and coordination

Job Overview: We are looking for a highly skilled and experienced Node.js Developer to join our team. The ideal candidate will have over 5 years of experience in developing scalable, high-performance backend applications using Node.js and related technologies. You will work closely with cross-functional teams to design, develop, and deploy robust solutions.

Key Responsibilities:

· Develop, maintain, and optimize server-side applications using VueJs, Node.js and Express.js.

· Design and implement scalable RESTful APIs and GraphQL APIs.

· Work with databases such as MongoDB, PostgreSQL, or MySQL.

· Ensure the security, performance, and responsiveness of applications.

· Collaborate with front-end developers, UX designers, and product managers.

· Implement automated testing and continuous integration.

· Debug and optimize existing code for performance improvements.

·  Stay updated with the latest trends and best practices in Node.js development.

Required Skills & Qualifications:

· 5+ years of experience in backend development using Node.js.

· Proficiency in JavaScript & TypeScript.

· Strong knowledge of Express.js, Nest.js, or similar frameworks.

· Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).

· Expertise in database technologies such as MongoDB, PostgreSQL, or MySQL.

· Familiarity with Docker, Kubernetes, and CI/CD pipelines.

· Experience with authentication and security best practices (JWT, OAuth, etc.).

· Strong debugging and performance optimization skills.

·  Ability to work in an agile environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with message queues (RabbitMQ, Kafka, etc.).

· Knowledge of DevOps practices and infrastructure as code (Terraform, Ansible).

· Familiarity with front-end technologies such as VueJs or React.

· Contributions to open-source projects or a strong GitHub portfolio.

• Possessing excellent product knowledge to enhance customer experience
• Ability to conduct product demos, understand customer requirements and recommend solutions for different business use cases using our suite of tools & platforms.
• Assist sales team with upsell of new products to customers based on usage...
• Proactively engage with customers to provide support & assist while onboarding to reduce their time to "Glam! moments."
• Maintaining a pleasant working environment for your team

• A bachelor’s degree in administration or related field.
• Excellent interpersonal, written & oral communication skills
• Usage of innovative methods for conflict resolution
• Must be fluent in English & Hindi

• Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
• Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
• Plan and execute promotional schemes and campaigns to maximise growth
• Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
• Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
• Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically  and ensuring the right inputs are planned both on-platform and off-platform to drive business
• Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
• Opening new platforms for the brand
• 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit:  https://www.apexon.com/" target="_blank">https://www.apexon.com/

Desired Candidate profile:

• 5+ years of Embedded/Linux SW Development relevant Experience in Embedded C++. 
• Expert knowledge in writing software for embedded Systems (Embedded C++ language).
• Experience on OTA would be an added advantage
• Work experience in software development on bare metal, RTOS or Internal Linux. 
• Work experience in developing firmware for 8/16/32 bit microcontrollers (ARM, RISC etc)
• Good understanding w.r.t usage of 1. RTOS like MQX. 
• Bootloader and software update concepts. 
• Communication protocols like TCP/IP,MQTT. 
• Socket programming in Linux environment. 
• Good knowledge on protocols like (RS485, SPI, I2C, ADCs, CAN, LIN) 
• Knowledge of Blue-tooth communication protocols for BLE 4.2/5.1. 
• Proficient in the use of embedded SW Development tool chain (Flash/ debug tool chain, IDE). 
• Version Control Systems –GIT 
• Should have detailed knowledge on microcontrollers/microprocessors 
• Experience in scripting languages like Shell / CAPL / Make/Python etc. 
• Experience in using tools like Logiscope / Function Generator / Oscilloscope, etc. 
• Good knowledge in reading schematics and datasheets. 
• Excellent analytical skills and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Must be a self-starter. 
• Ability to work as part of a dedicated project team and independently 

What you need to have:

We’re looking for a Full Stack developer who will take on a key role on our team. This Full Stack developer must have knowledge in all stages of software development.

You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our client.

Full Stack Developer Skills and Expertise 

Below is a list of several skills and responsibilities of Full Stack developers.

• Design overall architecture of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Understanding and implementation of security and data protection.
• Experienced with PHP, MYSQL,
• Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS Etc..
• Development experience for both mobile and desktop.
• Understanding of client-Server Architecture.
• Understanding of AWS Management console & its different services like EC2, RDS, Route53 Etc..
• Experience with cloud message APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Bitbucket or SVN.
• Must be good understanding in HTML5 & CSS3.
• Must be good understanding at running command via SSH using CLI
• Experience working with graphic designers and converting designs to visual elements.
• Must have good understanding about MVC architecture.
• Having knowledge on CMS like WordPress, Magento, Shopify will be additive advantage.