Customer Success Manager (Onboarding) | SAAS

Job Title : Lead Web Developer / Frontend Engineer

Experience Required : 10+ Years

Location : Bangalore (Hybrid – 3 Days Work From Office)

Work Timings : 11:00 AM to 8:00 PM IST

Notice Period : Immediate or Up to 30 Days (Preferred)

Work Mode : Hybrid

Interview Mode : Face-to-Face mandatory (for Round 2)

Role Overview :

We are hiring a Lead Frontend Engineer with 10+ Years of experience to drive the development of scalable, modern, and high-performance web applications.

This is a hands-on technical leadership role focused on React.js, micro-frontends, and Backend for Frontend (BFF) architecture, requiring both coding expertise and team leadership skills.

Mandatory Skills :

React.js, JavaScript/TypeScript, HTML, CSS, micro-frontend architecture, Backend for Frontend (BFF), Webpack, Jenkins (CI/CD), GCP, RDBMS/SQL, Git, and team leadership.

Core Responsibilities :

• Design and develop cloud-based web applications using React.js, HTML, CSS.
• Collaborate with UX/UI designers and backend engineers to implement seamless user experiences.
• Lead and mentor a team of frontend developers.
• Write clean, well-documented, scalable code using modern JavaScript/TypeScript practices.
• Implement CI/CD pipelines using Jenkins, deploy applications to CDNs.
• Integrate with GCP services, optimize front-end performance.
• Stay updated with modern frontend technologies and design patterns.
• Use Git for version control and collaborative workflows.
• Implement JavaScript libraries for web analytics and performance monitoring.

Key Requirements :

• 10+ Years of experience as a frontend/web developer.
• Strong proficiency in React.js, JavaScript/TypeScript, HTML, CSS.
• Experience with micro-frontend architecture and Backend for Frontend (BFF) patterns.
• Proficiency in frontend design frameworks and libraries (jQuery, Node.js).
• Strong understanding of build tools like Webpack, CI/CD using Jenkins.
• Experience with GCP and deploying to CDNs.
• Solid experience in RDBMS, SQL.
• Familiarity with Git and agile development practices.
• Excellent debugging, problem-solving, and communication skills.
• Bachelor’s/Master’s in Computer Science or a related field.

Nice to Have :

• Experience with Node.js.
• Previous experience working with web analytics frameworks.
• Exposure to JavaScript observability tools.

Interview Process :

1. Round 1 : Online Technical Interview (via Geektrust – 1 Hour)

2. Round 2 : Face-to-Face Interview with the Indian team in Bangalore (3 Hours – Mandatory)

3. Round 3 : Online Interview with CEO (30 Minutes)

Important Notes :

• Face-to-face interview in Bangalore is mandatory for Round 2.
• Preference given to candidates currently in Bangalore or willing to travel for interviews.
• Remote applicants who cannot attend the in-person round will not be considered.

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

Strong Amazon Ads / Performance Marketing / E-commerce Marketing Profiles.

Mandatory (Experience 1): Must have 2+ years of hands-on experience in managing Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) for consumer-facing brands (D2C / E-commerce)

Mandatory (Experience 2): Proven experience in end-to-end Amazon Ads campaign management, including campaign setup, optimization, bid strategy, and scaling performance

Mandatory (Experience 3): Strong understanding of key Amazon advertising metrics such as ACOS, ROAS, CTR, CPC, and conversion rate, with a demonstrated ability to optimize campaigns for revenue growth and cost efficiency

Mandatory (Core Skills): Hands-on expertise in keyword research, search term analysis, competitor tracking, and campaign expansion strategies within Amazon ecosystem

Mandatory (Experience 5 Working knowledge of Amazon listing optimization, including A+ Content, product detail pages, and alignment between ads and organic strategy

Mandatory (Domain): Must have experience working with E-commerce / D2C / Consumer brands (preferably in Health & Wellness, FMCG, or similar high-competition categories)

Researching and identifying potential school clients (owners, principals, IT heads, directors)

• Using tools like LinkedIn, ZoomInfo, SignalHire, or personal networks for outreach

• Assisting in virtual product demos and presentations

• Supporting proposal creation, follow-up, and negotiations

• Providing feedback from client interactions to improve our approach

• Occasionally visiting schools (if feasible) to help build relationships