Customer Success Manager (Onboarding) | SAAS

Mactores is the agent-native AWS modernization firm. Most modernization work doesn't ship, it stalls in pilots, slips a year, or lands at three times the budget. We exist to ship it: production systems running, legacy retired, outcomes measured. Our delivery is built on Aedeon, the agent platform built by Mactores' founders' sister company, which absorbs the repetitive 60–70% of engagement work, discovery, dependency mapping, validation, test generation, that traditional consulting bills human hours against. Forward-deployed engineers own the rest: architecture, judgment, and cutover, on dates we commit to in the contract.

As a Partner Solutions Architect, you own that documentation across all of our partnerships, not just AWS. You're given project and architecture details by the delivery team, and you turn them into the competency documentation each partner program requires, and into case studies you can explain and defend to a partner reviewer, to a prospect, to anyone asking "what did Mactores actually ship here." AI tools are fair game for drafting; the bar is on accuracy and whether it holds up under questioning. Do this well, and the natural next step is a presales architect role, taking these case studies and this partner fluency directly into prospect conversations.

What you’ll do?

• Create and maintain competency documentation across all of Mactores' partnerships AWS, Snowflake, Databricks, Anthropic, OpenAI using project and architecture details provided by the delivery team.
• Produce the technical validation write-ups, architecture diagrams, and case study documentation each partner's competency and service delivery program requires.
• Build a working command of Mactores' case studies well enough to explain them clearly the problem, the architecture, the outcome to partner reviewers, prospects, or internal stakeholders.
• Use AI tools to accelerate drafting, while owning the accuracy and review-readiness of the final document.
• Keep documentation format and quality consistent across partners and engagements.
• Flag gaps in the project details you're given when they're not sufficient to produce audit-ready documentation.
• Work against fixed deadlines tied to partner program renewal and review cycles.

What we’re looking for?

• 2–3 years of experience in technical documentation, solutions architecture, or a related role touching AWS and/or modern data/AI platforms (Snowflake, Databricks, Anthropic, OpenAI).
• Working knowledge of cloud architecture concepts enough to read a design across different platforms and document it accurately.
• Strong technical writing skills; comfortable turning raw project detail into a document that reads cleanly to an external reviewer.
• Comfortable explaining technical case studies out loud, not just writing them this role grows toward customer-facing work.
• Familiarity with diagramming tools (draw.io, Lucidchart, or similar) for architecture diagrams.
• Comfortable using AI tools as part of a documentation workflow, without leaning on them for accuracy you haven't verified.
• Detail-oriented, organized, and able to hold a deadline without supervision.

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

We’re looking for a Product Ninja with the mindset of a Tech Catalyst — a proactive executor who thrives at the intersection of product, technology, and user experience. In this role, you’ll bring product ideas to life, translate strategy into action, and collaborate closely with engineers, designers, and stakeholders to deliver impactful solutions.

This role is ideal for someone who’s hands-on, detail-oriented, and passionate about using technology to create real customer value.

Responsibilities:

• Support the definition and execution of the product roadmap in alignment with business goals.
• Work closely with engineering, design, QA, and marketing teams to drive product development.
• Translate product requirements into detailed specs, user stories, and acceptance criteria.
• Conduct competitive research and analyze user feedback to inform feature enhancements.
• Track product performance post-launch and gather insights for continuous improvement.
• Assist in managing the full product lifecycle, from ideation to rollout.
• Be a tech-savvy contributor, suggesting improvements based on emerging tools, platforms, and technologies.

Qualification:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• 3+ years of hands-on experience in product management, product operations, or related roles.
• Comfortable working in fast-paced, cross-functional tech environments.

Required Skills:

• Strong analytical and problem-solving abilities.
• Clear, concise communication and documentation skills.
• Proficiency with project and product management tools (e.g., JIRA, Trello, Confluence).
• Ability to manage details without losing sight of the bigger picture.

Preferred Skills:

• Experience with Agile or Scrum workflows.
• Familiarity with UX/UI best practices and working with design systems.
• Exposure to APIs, databases, or cloud-based platforms is a plus.
• Comfortable with basic data analysis and tools like Excel, SQL, or analytics dashboards.

Who You Are:

• A doer who turns ideas into working solutions.
• A collaborator who thrives in tech teams and enjoys building alongside others.
• A catalyst who nudges things forward with curiosity, speed, and smart experimentation.

Responsibilities include:

• Coordinate and clarify the requirements and technical issues (including client interaction)
• Support creation of high and low level design
• Development and maintenance of automation code
• Build reusable Business objects as required
• Review the automation implemented code
• Deploy the code to multiple environments phase wise
• Provides regular status updates to clients and management
• Participates in research/design/implementation of appropriate automation tools
• Develop .net libraries using C# /.Net
• Design and develop SQL scripts – Stored procedures, queries, and functions
• Perform unit testing, support systems integration testing and UAT testing
• Raise ticket and co-ordinate with IT team and CS team
• Analyze, estimate and implement special projects
• Effectively manage multiple priorities / assist with various projects as they arise.
• Accurately track, monitor, and report progress and obstacles
• Travel requirements will be modest, working hours must be flexible to deal with international time zone and key process owners located throughout the world.

Education, Experience, & Required Skills:

• Bachelor degree in Computer Science, Computer Engineering or equivalent is required
• 7+ years of overall IT experience
• 2+ years of overall development experience with leading RPA tool.
• Certified RPA Tool (UiPath, UiPath X, Blue Prism, Automation Anywhere) as developer
• Programming experience in Java, .Net, C, C#, .Net, Python
• Sufficient knowledge of RDBMS like ORACLE / MS SQL Server and SQL tools
• Knowledge in developing & understanding excel macros codes.
• Knowledge in Power BI, Excel Macro, web forms, mobile applications are preferable.
• Knowledge of service oriented architecture is preferable.
• Knowledge in Finance & Accounting domain is preferable.
• Strong written and verbal communication skills
• Excellent organization and communication skills.
• Effectively interact with various levels of management.
• Ability to multitask.

Description:

• Building highly scalable services end-to-end with frontend to handle terabytes of data.

• Finding innovative ideas to solve highly complex engineering problems or best UI/UX experience.

• Own, execute and deliver products/features end-to-end from planning to design to development to deployment

• Be the go-to person for the team for guidance and troubleshooting

• Proactively involved in code reviews, architecture, and design discussions

• Be the mentor to junior engineers or Interns for their deliverables to succeed

• Maintain engineering standards and best practices for coding, code reviews, releases

Required skills:

• 1 to 3 years of expertise in full stack software development with one or more of the general programming languages (e.g., Frontend- Angular, React, TypeScript, Backend- Python, java, C/C++, Go etc.). Experience in Angular with python is recommended.

• Deep understanding of how to build an application with easy integration of RESTful APIs along with good sense of UI designs.

• Knowledge of a how a frontend and backend framework like Angular or Django or similar with ORM or multi-tier, multi-DB-based data-heavy web application development will help your profile stand out.

• Proficiency in (S)CSS, HTML5, Javascript and writing cross-browser compatible code along with CSS framework like Bootstrap.

• Good understanding of RxJS observables and/or Promises, chart libraries like ChartJS or Highcharts.

• Good understanding of bundling modules (Webpack or gulp)

• knowledge of SQL queries & DB like PostgreSQL(must) or MySQL. Working knowledge of NoSQL DBs (Mongo, Redis, etc.) is a plus.

• Understands a programming language's limitation to exploit the language behavior to the fullest potential.

• Understanding of accessibility and security compliances

• Ability to communicate complex technical concepts to both technical and non- technical audiences with ease

• Diversity in skills like version control tools, CI/CD, cloud basics, good debugging skills, and test-driven development will help your profile stand out.

He will perform several important roles within our organization.

1.  Primarily responsible for timely research, planning, and implementing new products /services for our company.

2.  Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries

3.  Active participation will be required from the initial planning phase to implementation or production and timely final rollout .

4.  Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.

5.  Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.

6.  He will be required to laison around and take permissions if required

for with various governmental and non governmental agencies .

7.  Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully

8.  Traveling as per the requirement of the project need

Founded in 2012, the leader in high-assurance digital identity verification technology. Named to Forbes’ 2019 AI 50 list as one of America’s most promising AI companies, and a recent winner of API World’s Best Data API, They applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, address, phone, IP, social media and the broader Internet to verify identities in real-time. Customers include four of the top five U.S. banks, seven of the top 10 U.S. card issuers, as well as the majority of leading digital banks, lenders and insurers across the U.S. We are funded $200M by some of the world's best investors and entrepreneurs including Scale Venture Partners, Commerce Ventures, Work-Bench, Santander InnoVentures and Two Sigma Ventures.

We are currently looking for a Senior QA Engineer to join our fast-growing QA team. With our Product Engineering team rapidly iterating and deploying new code, our Test Engineers drive the crucial effort of designing automated test suites that are reliable and maintainable. This team is tasked with ensuring the automated testing of existing code and developing thorough test approaches for new features and products. 

This role reports directly to our Director of QA, and will be based in Chennai, India. If you are someone who is motivated by solving problems and improving efficiencies

What You’ll Bring:

• 5+ years of experience with testing, test automation and development
• Strong experience in designing and reviewing test plans and test cases.
• Solid experience in both manual and automated testing for REST web service APIs and/or web applications.
• Working experience in automation frameworks, like testNG, Selenium or Cypress.
• Strong coding skills in programming languages like Java, Scala or Javascript
• Experience working in an agile development environment.
• Capable of comprehending and contributing to high level requirements and designs.
• Good understanding of Linux / Unix platform.
• Nice to have: Prior experience with Amazon Web Service (AWS).

What You’ll Be Doing:

• Work closely with the rest of the Engineering team to deliver high quality products in an agile development environment.
• Participate in product design discussions and sprint planning meetings.
• Participate in full cycle SDLC: initial design, test implementation, identifying bugs, verifying bug fixes and production release.
• Design and write comprehensive test plans and test cases for releases.
• Perform manual and automated testing for REST web service APIs / web applications.
• Build and enhance automated test suites and test harnesses.
• Improve and maintain high coverage of regression automated tests.
• Improve and innovate the tooling to run tests reliably and efficiently.
• Test and verify requirements of newly implemented code by Engineering for Data Scientists. 
• Perform statistical analysis on project data for Data Science.

Perks & Benefits:

• Competitive base salary
• Equity - every employee is a stakeholder in our upside
• A tech-first company culture driven by entrepreneurial thinking and talent
• A group of highly intelligent peers that are all working in unison towards the same mission
• Insurance for employees and their dependents
• Parental leave and fertility support
• Flexible PTO
• Stipend to supply your home office

What you need to know / have:

Experience: 2 to 6 years

Annual CTC: Rupees 8,00,000 to 10,00,000

Job Description :

Roles and Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies
• Closes new business deals by coordinating requirements; developing and negotiating  
• Completing & growing monthly/quarterly sales against Targets 
• Following minimum call per day criteria defined by the company 
• Generating Sales MIS on the monthly basis
• leads generations through cold calling

Experience & Requirement

1. 1-3 years of experience in Sales / Closing of Leads.

2. Experience in Building Material Industry or Related industry.

3. Good networking among Interior Designers/ Architects/ HNI Home Developer clients.

4. Strong solution focus and ability to manage multiple priorities and deliverables.

5. Effective Communication Skills.

6. Good negotiation skills

7. Analytical and Problem Solving Skills

8. Freshers with good comm skills can also apply .