Customer Success Manager (Onboarding) | SAAS

About IQnext

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary

We are looking for channel professionals who have previously developed and driven revenue from a network for Reseller Channel Partners.

Opportunity

In this role, you will be responsible for driving new sales and the growth of IQnext through reseller and system integrators. You will gain knowledge and experience in the new and growing industry of SaaS and cloud.

Impact

You will work with leads to generate IQnext's revenue engine through channel sales. You will work closely with the founders and you'll also have support from our growing Product, Marketing, Customer Success, and Engineering teams to maximize the value and success of your efforts.

Responsibilities

1. Identify, appoint & onboard Channel Partner/System Integrator who can sell IQnext Products to their prospects/solutions.
2. Generate revenue through the appointed channel.
3. Prepare and execute detailed business plans with their defined partners based on customer segments and territory.
4. Ensure that the partner workforce is enabled with product knowledge and is constantly engaged through regular interactions.
5. Be an extended arm of the direct sales team by feeding them leads & opportunities through the partner network and setting up interlocks to ensure effective co-selling.
6. Ensure that partner leads/opportunities are captured in the CRM and that a weekly/monthly/quarterly pipeline is built along with the forecast.
7. Coordinate with partner operations and internal to ensure partners' issues are resolved on priority.

Desired Candidate Profile

1. Passionate about sales and technology
2. Has proven sales experience of a minimum of 2 years in Channel (CCTV, Access Control, A/V Systems, etc.)
3. Proven track record in appointing channel partners and generating business from them
4. Has excellent communication and negotiation skills
5. Proficiency in sales pipeline planning and forecasting
6. Is extremely motivated to succeed and is a problem solver

Job Benefits & Perks

1. Incentive on sales
2. Medical Insurance
3. Access to the e-learning platform

Responsibilities:

Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, and Node.js)

Work closely with the team to understand business requirements and deliver solutions

Implement and maintain blockchain-based solutions using various blockchain platforms

Write clean, maintainable, and efficient code

Collaborate with cross-functional teams to ensure the technical feasibility of UI/UX designs

Participate in code reviews and contribute to the development of best practices and standards

Stay up-to-date with the latest web development trends and technologies

Requirements:

2+ years of experience in web development using the MERN stack

Experience with blockchain technology, such as Ethereum, Bsc, Solana,

L2 solutions of Ethereum(Optimisms, Polygon).

Strong proficiency in JavaScript, React, Node.js, and MongoDB

Knowledge of RESTful API/GraphQl design and development

Understanding of Hashing algorithms.

Familiarity with Git, Agile methodologies, and continuous integration and deployment

Ability to work in a fast-paced and dynamic environment

Strong communication and collaboration skills

If you're a highly motivated and experienced MERN Stack Developer with a passion for blockchain technology, we'd love to hear from you!

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

Requirement 

Process      : PhonePe Customer Service (Voice)

Shift Timing  : Day Shift

Working Days : 6

Week Off     : one rotational off

 Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory 

Good communication skills required

 Salary : 

Upto 18k

 Rounds of Interview :

HR

Ops Round

V&A

Client Round 

 Note 

Work from office

DOJ - 7th November ber.

Transport Boundaries:

Ghatkopar till Ambernath

Panvel till Chembur

Panvel till Thane

What you need to have:

• Proficiency with vector graphics tools such as Figma/Sketch/AI (Preferably Figma)
• Ability to visualize the big picture of a project into product concepts and design directions
• Good understanding of the web and mobile app design ecosystem
• Ability to use prototyping tools
• A knack to stay updated about the latest design trends, techniques and technologies