Customer Success Manager (Onboarding) | SAAS

Job Title: MERN Stack Developer

Location: Bangalore, India

Job Type: Full Time

Experience Level: 4+ Years

About the Role:

We are looking for an experienced MERN Stack Developer to join our team in Bangalore. The ideal candidate will have over 4 years of hands-on experience in developing robust, scalable, and high-performance web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. You will play a key role in building and maintaining our web applications, working closely with our cross-functional team to deliver exceptional software solutions.

Key Responsibilities:

• Full-Stack Development:
• Design, develop, and maintain scalable web applications using the MERN stack.
• Collaborate with UI/UX designers to translate wireframes and mockups into responsive, high-quality code.
• Develop and implement RESTful APIs to support frontend functionalities.
• Database Management:
• Design and optimize MongoDB databases to ensure high performance and scalability.
• Implement data storage solutions, ensuring security and efficiency.
• Frontend Development:
• Build user-friendly interfaces using React.js, ensuring seamless user experiences.
• Optimize frontend performance, including loading times and responsiveness across devices.
• Backend Development:
• Develop and maintain server-side logic using Node.js and Express.js.
• Implement security and data protection measures.
• Integrate third-party services and APIs.
• Testing and Debugging:
• Conduct thorough testing of applications, including unit tests, integration tests, and end-to-end tests.
• Identify and fix bugs, performance issues, and other technical problems.
• Collaboration and Communication:
• Work closely with product managers, designers, and other developers to deliver high-quality features.
• Participate in code reviews and contribute to a culture of continuous improvement.
• Continuous Learning and Improvement:
• Stay updated with the latest industry trends, tools, and technologies.
• Contribute to team knowledge sharing and mentoring of junior developers.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in full-stack development with expertise in the MERN stack.
• Strong proficiency in JavaScript, HTML5, CSS3, and related frontend technologies.
• Experience with MongoDB, including schema design and query optimization.
• Proficiency in building RESTful APIs using Node.js and Express.js.
• Familiarity with version control systems, particularly Git.
• Knowledge of cloud services (e.g., AWS, Azure) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with Agile/Scrum methodologies.
• Knowledge of Typescript, Redux, or similar state management tools.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with Docker or containerization.

Responsibilities

 Provisioning and de-provisioning AWS accounts for internal customers

 Work alongside systems and development teams to support the transition and operation of client websites/applications in and out of AWS.

 Deploying, managing, and operating AWS environments

 Identifying appropriate use of AWS operational best practices

 Estimating AWS costs and identifying operational cost control mechanisms

 Keep technical documentation up to date

 Proactively keep up to date on AWS services and developments

 Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes

 Lead certain data/service migration projects

Job Requirements

 Experience provisioning, operating, and maintaining systems running on AWS

 Experience with Azure/AWS.

 Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project

 Experience with application/data migration to/from AWS

 Experience with NGINX and the HTTP protocol.

 Experience with configuration and management software such as GIT  Strong analytical and problem-solving skills

 Deployment experience using common AWS technologies like VPC, and regionally distributed EC2 instances, Docker, and more.

 Ability to work in a collaborative environment

 Detail-oriented, strong work ethic and high standard of excellence

 A fast learner, the Achiever, sets high personal goals

 Must be able to work on multiple projects and consistently meet project deadlines

Must have 0 Year - 3 year .NET Development Experience

• Good working experience with .NET Core 3

• Good working experience with C#, MVC, OOPS concepts

• Good working experience with Web APIs, jQuery, and JavaScript.

• Good working experience with MS SQL Server

• Very Good Team Player

•Very Good Communication

Job Description: 

• Creating detailed inorganic and organic 3D models i.e. characters, props, layouts, machines, natural features and environments. 
• Creating highly detailed textures. 
• Doing rigging, organic and inorganic animations. 
• Ensuring that artwork is optimised for Web browsers. 
• Managing and working in coordination with other team members.
• Working on multiple projects at given time.
• Managing entire game projects from creative and graphic perspective.

Requirements: 

• Proven experience in designing high as well as low poly models.
• Must have an expert knowledge of Maya, Zbrush, Substance Painter, Photoshop, After effects. 
• Knowledge of 2D and 3D animations is a huge advantage. 
• Good knowledge of lighting and technical details in Unity is a plus. 
• Must be very creative and should have a keen eye for detail.
• Should be able to work well under pressure and adhere to deadlines without compromising on the quality. 

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Our currently digital strategy is very aggressive towards developing user centric websites in our industry to reach different cohorts. Apply if you believe you're a good fit for the task.

Your day-to-day responsibilities include:

1. Working on building the design on Webflow or WordPress using builders, like Elementor, Divi, Visual Composer, Beaver, Oxygen, Brizy, WPBakery, etc.

2. Working on designing the landing page and building it on WordPress or Webflow