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Manager - Customer Success
Posted by Ruchika Das

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Bengaluru (Bangalore)
3 - 6 years
{{500000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{800000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Account Management
Client Servicing

Job description

The Big OpportunityMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch. Accounts Manager/ Customer Success ManagerLocation : Bangalore/BhubaneswarPrerequisites :- Create and maintain comprehensive project documentation.- Coordinate with developers, designers and third parties for the flawless execution of projects.- Ensure that all projects are delivered on-time, within scope and as per commitment.- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Working with your named accounts to identify their biggest challenges and opportunities.- Develop a detailed project plan to monitor and track progress.- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.- Measure project performance using appropriate tools and techniques.- Using both traditional and creative techniques to develop relationships with customer stakeholders (including [going to events and trade shows, networking on social media, getting warm introductions, etc.).- Perform risk management to minimize project risks.- Establish and maintain relationships with third parties/vendors. Prepare strategies to Upsell/Crossell named accounts to reach Monthly Upsell Targets and increase LTV of each Account.- Ability to manage Churn. Preparing strategies to win back customers.Desired Skills :- Very good educational background, preferably in the fields of computer science or engineering- Proven working experience in project management in the IT Service/sector- Solid technical background with understanding and/or hands-on experience in software development and web technologies- Excellent client-facing and internal communication skills- Excellent written and verbal communication skills- Solid organizational skills including attention to detail and multi-tasking skills- Excited to go above and beyond for customers- Ability to effectively manage customer relationships- Promptly respond to queries- Ensure promises are kept and manage expectations excellent organizational and time management skills- Hands-on problem-solving approach with available resources- Should be good in managing teams.- Problem-solving skills

About Marmeto

Marmeto is an Information Technology company. We have one aspiration – to become a top-notch business in the service industry. And we have one belief – hard work with 100% dedication always yields complete client satisfaction, which is what we are constantly working towards. Other than that, it’s simply a magic potion of honesty, loyalty, and morality that unifies our team to deliver the best to our clients.
Our sole aspiration is our constant motivator, our belief is our guiding light, our values are our abiding rules and our personnel is our heart and soul. After all, to us, this is a world where our performance is measured by how readily we place our client’s business along with our own.

Founded

2017

Type

Products & Services

Size

6-50 employees

Stage

Profitable
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