Customer Success Top 7 IIT only

Job description:

Job Description

Company: Wenodo

Location: IT Park, Bhopal

Experience Required: 1+ Year

Wenodo is looking for a dedicated and solution-oriented IT Support Executive to join our team. If you have a passion for solving technical issues, supporting users, and ensuring smooth IT operations, this opportunity is for you!

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Issue Resolution: Diagnose and resolve customer issues, ensuring timely solutions to enhance customer satisfaction.
• Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and support to customers.
• Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing tool.
• Escalation: Identify and escalate complex issues to appropriate internal teams when necessary.
• Feedback: Gather customer feedback and provide insights to improve products, services, and customer support processes.
• Team Collaboration: Work closely with other departments, such as Development and other support team, to ensure a cohesive approach to customer service.

Qualifications:

• Experience: Minimum of 1 year of experience in customer support or a related role.
• Technical Skills: Proficiency in using ticketing tool and Microsoft Office Suite. Familiarity with support processes is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently.
• Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
• Time Management: Effective time management skills, with the ability to handle multiple tasks simultaneously.

Work Location: In person

Job Description for QA Engineer:

• 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

It is one of the leading TMT bar manufacturers and exporters in India. It is a well-known group that achieves a turnover of 3000 Cr per annum. The group is setting up a construction & architecture-oriented omni channel B2B & B2C platform. Merito, a curated talent platform is responsible to identify key resources for this project.

Job Location: Kolkatta

Job Description:

• 3-9 yrs experience in developing new features and user interfaces from wireframe models
• Ensuring the best performance and user experience of the application
• Fixing bugs and performance problems
• Writing clean, readable, and testable code
• Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions
• Complete knowledge of Uploading app on google play store and Apple app store
• Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchasing alternatives

Requirement

• extensive knowledge of mobile app development. This includes the whole process, from the first line of code to publishing in the store(s)
• Deep knowledge of Kotlin, Flutter,Android, iOS, etc.
• Proficiency with writing automated tests. depending on the libraries you use to test
• Familiarity with RESTful APIs and mobile libraries for networking
• Experience with profiling and debugging mobile applications
• Strong knowledge of architectural patterns - MVP, MVC, MVVM, and Clean Architecture -and the ability to choose the best solution for the app
•  Familiarity with Git
• Familiarity with push notifications
• Understanding mobile app design guidelines on each platform and being aware of their differences
• Proficiency in Kotlin/Java/Swift/Flutter/Dart

Senior DevOps Engineer

Experience: Minimum 5 years of relevant experience

Key Responsibilities:

 • Hands-on experience with AWS tools and CI/CD pipelines, Redhat Linux

 • Strong expertise in DevOps practices and principles

 • Experience with infrastructure automation and configuration management

 • Excellent problem-solving skills and attention to detail

Nice to Have:

 • Redhat certification

Role: Academic Counselor

Location: Gurgaon

About Us:

Founded in 2015 with a vision to create a globally trusted student guidance ecosystem, CollegeDekho

connects prospective students with colleges using its proprietary technology and AI-based chatbot. Its

Common Application Form platform, which enables students to apply to multiple colleges with a single

click, is India’s largest of its kind. Since its inception, CollegeDekho has guided over 85 lakh students

while successfully ensuring 1.3 lakh admissions, across all its platforms. CollegeDekho offers various

information on more than 35,000 colleges and universities across the country. Along with its offerings for

students, they also help more than 1500 colleges with their student recruitment. CollegeDekho has raised

over $53Mn from investors like Winter Capital, ETS Strategic Capital - the private equity investments arm

of ETS (creator of the TOEFL® tests and GRE® General Test), Calega, Man Capital, Disrupt ADQ and

QIC.

For more information, kindly visit www.collegedekho.com

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

● Graduate in any stream.

● Comfort & knowledge of Microsoft Office (for data management)

GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualified

applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex,

age, nationality, disability and veteran status

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.