Started in 2013, Intugine Technologies is a Bangalore based company pioneering in motion sensing and IoT technologies. On a mission to revolutionize the logistics sector in India, we aim to digitize and revamp the industry through our trailblazing technologies with a highly dedicated team of experts.
Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Responsible for distributing information to team members and stakeholders Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines Address customer concerns in reference to products, services rendered or employee interactions Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums. Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution. Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass. Work closely with technical teams to investigate complex issues and enhance the quality of existing products. Document and follow-up customer suggestions for continued improvements to the Development Team. Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets. Taking ownership of customer issues reported and seeing problems through to resolution. Improve Product user-guide and FAQs. ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY. CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
- Provide prompt and accurate feedback to customers- Properly escalate unresolved issues to appropriate internal teams- Good understanding of computer systems, mobile devices and other tech products- Ability to provide step-by-step technical help, both written and verbal-Learning things.
Selected intern's day-to-day responsibilities include: 1. Handle customer queries on a real-time basis over chatbots 2. Provide demos to potential customers, with regular followups 3. Act as a bridge between the tech team and customer queries, making sure of a quick resolution 4. Manage email and SMS marketing campaigns of the company5. Make use of user data for actionable sales strategies
Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements. Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications. Tracking metrics and measurements of user engagement and behavior. Crafting well-written user-facing communications and documentation. Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them. For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions. In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
Do you have the skills to make a mark in the healthcare industry? Read on for more details. Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life. As Customer Care Executive, you will be handling queries from international customers on call What you will do: Handling customer tickets & providing support via email Handling Facebook comments and chat process Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services. Will troubleshooting problems and coordinating with various internal departments to resolve problems. Interacting with customers by phone, e-mail or online chat concerning various care issues. Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. Soliciting cross-selling and up-selling opportunities within the customer care experience. What you need to have: Candidate should be ready to work during night shift (US working time) Experience Required - 2 years , BPO, Customer Support, Call Centre Required Skill Set: Excellent fluency in spoken English Capable of speaking in American accent (preferred) Strong command over written English Qualification: Graduate English Hons. (Preferred)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint. What you’ll do Create an inspiring team environment with an open communication culture Monitor and track performance of direct reports Discover training needs and provide coaching and feedback to direct reports Listen to team members’ feedback and resolve any issues or conflicts Drive team engagement. Suggest and organize team-building activities Track and maintain attendance and productivity of direct reports Take ownership of escalated issues of customers Work with different teams to resolve customer issues Share customer feedback and feature requests with the Product and Engineering team Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved. Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc Build reports, analyze trends, and draw inferences from it. Conduct the first round of interview with candidates Who you are: Graduate from any stream (Mandatory). Engineering, BCA or BSc (IT or Computers) preferred Team handling experience (Minimum 1 year). Comfortable working in rotational & night shifts. Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry. Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc. Proficient in handling a variety of web hosting related issues Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines. Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills. Ability and willingness to transfer knowledge and experience to colleagues and team members Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people. Must be customer-focused with strong customer interaction skills. Outstanding written and verbal communication skills Ability to solve complex problems quickly, inventively, and resourcefully Self Motivated and highly dependable individual High degree of flexibility and agility in thought and behavior. Why you’ll love us: In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love: Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally. Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences. Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members. We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
Roles: Offer optional service to meet user wants and needs resulting in user satisfaction. Gathered and analyzed statistical data and generated reports for management. Establish, maintain, and update database, records, and other user documents and verification. Communicate information to users using clear and concise language Resolve user complaints while providing superior customer service. Tools: Computers – to input data, perform basic office functions, and keep in touch via email with others in the company and with users Phones – the primary communication device used for conversations with users Online chat – communicating with users electronically through a platform on the company’s website , social media platforms Eligibility Criteria: Graduation is must English and Hindi writing and speaking ability Cricket follower
Roles and Responsibilities: Call members on the platform and take feedback Inform new plans and offers to existing customers Make daily and weekly reports Consumer behavior tracking Office management and reporting Salary: Rs.10000-Rs.15000 per month