Eclat Engineering Pvt Ltd

About The Role

The Senior Talent Acquisition Specialist will own the complete recruitment process and drive strategic hiring initiatives to meet, build, and forecast the organization's talent needs while also collaborating with the HR team to enhance the eNPS score.

What Describes You Best

• Bachelor’s/Master’s degree in Business/HR (mandatory)/Psychology
• Minimum 3-5 years of experience in hiring preferably in the IT industry
• Experience of using ATS and other recruitment software
• Prior experience in hiring for a Product SAAS-based startup
• Knowledge of national employee and labor laws

Skills

• Excellent written and spoken English skills
• Excellent interpersonal and communication skills with the ability to build strong relationships with candidates and internal stakeholders
• Experience in hiring multiple tech and non-tech roles (business analyst, AI/Ml engineer, data scientist, Sales roles etc )
• ability to map, search, and filter appropriate candidates from multiple sources, combined with a strong understanding of technical skills, terminologies, and roles.
• Strong analytical skills with the ability to leverage data to drive decisions
• Ability to work independently, prioritize tasks, and manage multiple deadlines all stakeholders informed of current industry and hiring trends
• Knowledge of Microsoft office suite and Google suite

Additional Skills: (nice to have)

• Experience in hiring managerial positions
• Experience with HRMS software’s e.g KEKA, BambooHR, etc
• HR certifications (SHRM, CIPD)
• Experience in HR operations (Payroll, attendance )
• Experience working in an OKR Performance Framework

What will you Own

As a Sr. Talent Acquisition Specialist, you will take complete ownership of the entire recruitment process focusing on sourcing, attracting, and hiring top talent that aligns with the values and goals of the organization. Additionally, you will also be actively responsible for creating and driving employer branding initiatives and assist in other HR activities.

**How will you spend your time at Eclat **

• Own end to end Recruitment process and drive strategic hiring initiatives to forecast and meet the organization's talent needs in collaboration with all stakeholders e.g. Functional heads and hiring managers.
• Engage potential candidates through various channels, promoting the company’s values, culture, perks, and employer brand to ensure a positive candidate experience.
• Utilize HR analytics to drive improvements in HR strategies and recruitment processes by staying informed on the latest talent market trends.
• Manage and maintain accurate candidate records in terms of interviews, feedback and recruitment metric such as Offer to Joining ratio, Drop out figures etc
• Collaborate and participate in other HR activities to positively enhance the eNPS score.

Why Join Us

• Be a part of our growth story as we aim to take leadership position in international markets
• Opportunity to manage and lead global teams and channel partner network
• Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
• Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

About The Role

To design, implement, and execute testing procedures for our software applications. In this role, the candidate will be instrumental in driving our software quality assurance lifecycle, collaborating with development teams to establish test strategies, and developing automated tests to uphold our stringent quality benchmarks, thereby reducing manual regression efforts.

By integrating tests into the CI/CD pipeline, the candidate will ensure that software releases are reliable and of high quality. Additionally, the candidate will troubleshoot and diagnose issues in systems under test, contributing to the continuous improvement of the software development process.

What Describes You Best

• Minimum Bachelor's degree in Computer Science, Engineering, or a related discipline.
• 2 to 3 years experience in Automation Testing.
• Experience of working on SAAS /enterprise products is preferred.

Technical Skills: (must have)

• Sound understanding of SDLC processes and the QA lifecycle and methodology
• Hands-on experience with test Automation tools and frameworks such as Selenium WebDriver (with Java), Cucumber, Appium, or TestNG
• Proven experience in test automation using Java scripting language
• Strong Understanding of DOM
• Good experience with continuous integration/continuous deployment (CI/CD) concepts and tools like Jenkins or GitLab CI.
• Hands-on experience with any of the bug tracking and test management tools (e.g. GitLab, Jira, Jenkins, Bugzilla, etc.)
• Experience with API testing (Postman or Similar RESTClient)

Additional Skills: (nice to have)

• Knowledge of performance testing tools such as JMeter
• Knowledge of Serenity BDD Framework
• Knowledge of Python programming language

What will you Own

The key accountability of the candidate will be to maintain and enhance the QA automation process (along with CI/CD/CT), create/update test suites, write documentation, and ensure quality delivery of our software components by automation testing and also contribute to manual testing when required. Furthermore, enhance the product by utilizing automation scripting in solution development and improving processes/workflows.

How will you spend your time at Eclat

QA and Documentation

• Sketching out ideas for automated software test procedures.
• Enhancing, Optimizing, and maintaining automated CI/CD/CT workflows.
• Write, design, execute, and maintain automation scripts for web and mobile platforms.
• Maximizing test coverage for the most critical features of the application to reduce manual testing effort and quick regression.
• Reviewing software bug reports, maintaining reporting of automation test suites, and highlighting problem areas.
• Manage and Troubleshooting issues in systems under test.
• Establishing and coordinating test strategies with development/product teams.
• Manage documentation repositories and version control systems.

Post-delivery participation - Training and User Feedback

• Participating in user feedback sessions to identify and understand user persona and requirements.
• Working closely with the support team in providing necessary product technical support.

Why Join Us

• Be a part of our growth story as we aim to take a leadership position in international markets
• Opportunity to manage and lead global teams and channel partner network
• Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
• Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

About The Role:

To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organised and user focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement initiatives.

What Describes You Best

● 1 Year Experience in Customer facing roles (Preferably in Ed tech /publishing Industry)

● Minimum : Bachelor’s degree or Equivalent

● Fond of Engaging with Customers

● Open to travel (10-15 days) in a month

Skills: (must have)

● Excellent spoken and written English skills

● Excellent listening, negotiation, and communication skills

● Excellent organization skills

● Excellent telephone etiquette and willingness to engage with customers and users in person, by phone or digitally

● Hands-on with Microsoft office and Google suite

Additional Skills: (nice to have)

● Experience using Customer Management Tools (like CRM and Customer support tools etc)

What will you Own

Key accountability of CSC will be to drive product adoption, user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

How will you spend your time at Eclat

● Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge

● Driving product adoption and usage throughout the customer/user lifecycle.

● Performing regular customer health check to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders. - ●Creating and executing relevant training programs/collaterals to help educate customers on the products and features

● Representing voice of the customer and provide feedback to sales, support, and product teams

● Secure customer subscription renewals for the assigned accounts

● Identifying opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner network.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support