Eclat Engineering Pvt Ltd

About The Role

To design, implement, and execute testing procedures for our software applications. In this role, the candidate will be instrumental in driving our software quality assurance lifecycle, collaborating with development teams to establish test strategies, and developing automated tests to uphold our stringent quality benchmarks, thereby reducing manual regression efforts.

By integrating tests into the CI/CD pipeline, the candidate will ensure that software releases are reliable and of high quality. Additionally, the candidate will troubleshoot and diagnose issues in systems under test, contributing to the continuous improvement of the software development process.

What Describes You Best

• Minimum Bachelor's degree in Computer Science, Engineering, or a related discipline.
• 2 to 3 years experience in Automation Testing.
• Experience of working on SAAS /enterprise products is preferred.

Technical Skills: (must have)

• Sound understanding of SDLC processes and the QA lifecycle and methodology
• Hands-on experience with test Automation tools and frameworks such as Selenium WebDriver (with Java), Cucumber, Appium, or TestNG
• Proven experience in test automation using Java scripting language
• Strong Understanding of DOM
• Good experience with continuous integration/continuous deployment (CI/CD) concepts and tools like Jenkins or GitLab CI.
• Hands-on experience with any of the bug tracking and test management tools (e.g. GitLab, Jira, Jenkins, Bugzilla, etc.)
• Experience with API testing (Postman or Similar RESTClient)

Additional Skills: (nice to have)

• Knowledge of performance testing tools such as JMeter
• Knowledge of Serenity BDD Framework
• Knowledge of Python programming language

What will you Own

The key accountability of the candidate will be to maintain and enhance the QA automation process (along with CI/CD/CT), create/update test suites, write documentation, and ensure quality delivery of our software components by automation testing and also contribute to manual testing when required. Furthermore, enhance the product by utilizing automation scripting in solution development and improving processes/workflows.

How will you spend your time at Eclat

QA and Documentation

• Sketching out ideas for automated software test procedures.
• Enhancing, Optimizing, and maintaining automated CI/CD/CT workflows.
• Write, design, execute, and maintain automation scripts for web and mobile platforms.
• Maximizing test coverage for the most critical features of the application to reduce manual testing effort and quick regression.
• Reviewing software bug reports, maintaining reporting of automation test suites, and highlighting problem areas.
• Manage and Troubleshooting issues in systems under test.
• Establishing and coordinating test strategies with development/product teams.
• Manage documentation repositories and version control systems.

Post-delivery participation - Training and User Feedback

• Participating in user feedback sessions to identify and understand user persona and requirements.
• Working closely with the support team in providing necessary product technical support.

Why Join Us

• Be a part of our growth story as we aim to take a leadership position in international markets
• Opportunity to manage and lead global teams and channel partner network
• Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
• Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

About The Role:

To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organised and user focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement initiatives.

What Describes You Best

● 1 Year Experience in Customer facing roles (Preferably in Ed tech /publishing Industry)

● Minimum : Bachelor’s degree or Equivalent

● Fond of Engaging with Customers

● Open to travel (10-15 days) in a month

Skills: (must have)

● Excellent spoken and written English skills

● Excellent listening, negotiation, and communication skills

● Excellent organization skills

● Excellent telephone etiquette and willingness to engage with customers and users in person, by phone or digitally

● Hands-on with Microsoft office and Google suite

Additional Skills: (nice to have)

● Experience using Customer Management Tools (like CRM and Customer support tools etc)

What will you Own

Key accountability of CSC will be to drive product adoption, user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

How will you spend your time at Eclat

● Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge

● Driving product adoption and usage throughout the customer/user lifecycle.

● Performing regular customer health check to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders. - ●Creating and executing relevant training programs/collaterals to help educate customers on the products and features

● Representing voice of the customer and provide feedback to sales, support, and product teams

● Secure customer subscription renewals for the assigned accounts

● Identifying opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner network.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support