Customer Support Executive (Voice and Chat Process )

Basic (Must Have):

· Minimum of 4+ years Angular/Frontend Development

· Minimum of 4+ years Node Development

· Proficiency in Angular and the latest versions

· Proficiency with JavaScript and HTML5 / CSS 2 / SASS

· Hands-on experience with OOJS, ES6 Programming, TypeScript & JavaScript

· Deep knowledge of Angular best practices and commonly used modules

· Experience with Security, HTTP/HTTPS, Authentication and Authorization

· Experience with Server-Side Rendering and Unit Testing Frameworks

· Familiarity with Code Quality tools and processes (ESLint, flowerrors, sonar, etc.)

Preferred Skills:

· NPM Ecosystem: Boiler plate configurations & NPM Packaging/scripts

· Usage of tools like Webstorm / Visual Studio Code, Jira, Confluence, GGI, version management, and build tools

· Understanding of cross-browser compatibility and accessibility standards (W3C Guidelines)

· Experience with building the infrastructure for serving the front-end app and assets

· Ability to provide SEO solutions for single page apps

Any Other:

· Professional, precise communication skills

· Strong team player with a commitment to perfection

· A thorough understanding of all of the components of the platform and infrastructure is required

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

Key Responsibilities:

· Implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance

· Create modules and components and couple them together into a functional app

· Create custom, general use modules and templates which extend the elements and modules of core Angular

· Write tested, idiomatic, and documented JavaScript, HTML, and CSS

· Coordinate the workflow between the graphic designer, the HTML coder, and yourself

· Cooperate with the back-end developer in the process of building the RESTful API and communicate with external web services

· Architect and automate the build process for production, using task runners or scripts

· Write extensive unit tests using automated TDD tasks and create e2e test suites for all components (running them with Protractor or alternative)

· Create configuration, build, and test scripts for Continuous Integration environments

· Validate user actions on the client side, providing responsive feedback, and writing non-blocking code (resorting to multi-threading when needed)

Responsibilities: 

• Design, code and deliver UI capabilities using Qt that would interact with backend python functionalities seamlessly. 
• Solve critical issues by coding in a hands-on and efficient manner.
• Developed CI/CD pipelines for corporate infrastructure. 
• Extensive hands-on experience developing frontend systems 
• Ability to assess and prioritise architectural components, features and bugs..
• Ability to work in an efficient startup creating innovative technology Qualifications: 
• 3+ years of industry Experience in frontend desktop application design and development. 
• Bachelor/Masters in Computer Science Engineering, other branches of engineering from Tier 1 colleges. 
• Should have a good working knowledge of Qt. 
• Familiarity with front-end technologies (like JavaScript, CSS and HTML5). 
• Strong analytical thinking and problem-solving ability Preferred Skills: 
• Attuned design sense so can collaborate with UX designers and hold high quality bars. 
• Strong Programming Skills in Python. Experience in Image Processing is a bonus 
• Deep hands-on technical expertise in full-stack development. Location: Bangalore Salary: Industry Standard with ESOP.

Job Description

1. 5- 8 yrs IT industry experience preferably Banking domain
2. Strong Python Skills and good understanding of Java and Microservices
3. Should have handled banking customers and exposure to Production support processes
4. Good in database and Pl/SQL – Ability to write SQL as and when needed  
5. Good attitude and communication
6. WFH not allowed – Working from Bank premises as per bank calendar in Saifabad or Hitech City – Saifabad Flexibility must

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-Commerce Specialist Duties and Responsibilities

Manage our online inventory Develop campaigns to increase digital sales Optimise paid advertising campaigns using SEO and other tools Help manage our online marketing presence, including on social media platforms Monitor changes in website traffic or increases in sales Assist with forming our company’s overall digital marketing strategy

E-Commerce Specialist Requirements and Qualifications Bachelor’s degree in marketing (preferred) Experience managing digital product inventory Experience using web analytics and optimisation tools Analytical skills Communication skills.

Department : Sales / EduTech

Experience in Sales (Solution Sales) B2B, Institutional & Corporate 

Min 2-4 Years in EdTech and Overall 6 - 10 Years

Education - B.Tech/B.Com /B.SC/MBA

Role: Individual Contribution

Responsibilities:

• In Depth understanding of the company’s product & integrated solution and its impact on student learning.
• Creation of Sales pipeline & lead generation.
• Understanding the school owner persona and requirement to pitch the appropriate solution matching their need.
• To conduct Product demo and academic discussions with schools.
• Negotiate contracts and close agreements to maximize win-win for successful partnerships to the company’s mission and handover to the Key Account team.
• Maintain the CRM with timely and accurate information.
• Support the KAM team in transition from sign up till operationalisation.
• Support marketing for lead generation campaigns.
• Maintain strong industry knowledge which includes but not limited to competitive offerings & customer aspirations (School Owners, Teachers, Parent, Students).
• Adherence to the sales process

Requirements:
Should be amongst the Top quartile performers & have been formally recognised.

Excellent Communication & Presentations, account risk analysis, negotiation and collaboration skills. 

Locations :-