Customer Support Executive (Voice and Chat Process )

Job Purpose and Impact

The DevOps Engineer is a key position to strengthen the security automation capabilities which have been identified as a critical area for growth and specialization within Global IT’s scope. As part of the Cyber Intelligence Operation’s DevOps Team, you will be helping shape our automation efforts by building, maintaining and supporting our security infrastructure.

Key Accountabilities

• Collaborate with internal and external partners to understand and evaluate business requirements.
• Implement modern engineering practices to ensure product quality.
• Provide designs, prototypes and implementations incorporating software engineering best practices, tools and monitoring according to industry standards.
• Write well-designed, testable and efficient code using full-stack engineering capability.
• Integrate software components into a fully functional software system.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Proficiency in at least one configuration management or orchestration tool, such as Ansible.
• Experience with cloud monitoring and logging services.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent exp
• Knowledge of public cloud services & application programming interfaces
• Working exp with continuous integration and delivery practices

Preferred Qualifications

• 3-5 years of relevant exp whether in IT, IS, or software development
• Exp in:
•  Code repositories such as Git
• Scripting languages (Python & PowerShell)
• Using Windows, Linux, Unix, and mobile platforms within cloud services such as AWS
• Cloud infrastructure as a service (IaaS) / platform as a service (PaaS), microservices, Docker containers, Kubernetes, Terraform, Jenkins
• Databases such as Postgres, SQL, Elastic

If you've ever wanted to have a chance to sell products that have a visible and immediate impact in people’s lives, if you believe in owning what you help build like we do, and if

You’re looking for a place that will challenge you to improve every day, then we think

that you’ll feel right at home with us 

Key responsibilities:



Prospect for potential new clients and turn this into increased business.



Cold call as appropriate within your market or geographic area to ensure a robust

pipeline of opportunities. Meet potential clients by growing, maintaining, and

leveraging your network.



Identify potential clients, and the decision makers within the client organization.



Research and build relationships with new clients.



Set up meetings between client decision makers and company’s practice

leaders/Principles.



Plan approaches and pitches. Work with team to develop proposals that speaks to the

client’s needs, concerns, and objectives.



Participate in pricing the solution/service.



Handle objections by clarifying, emphasizing agreements and working through

differences to a positive conclusion. Use a variety of styles to persuade or negotiate

appropriately.



Present an image that mirrors that of the client.Skills required:



Excellent verbal and written communication skills.



Energy, passion and a real drive to get ahead



Capable, quick, determined



Immaculate attention to detail



Team player



Startup mentality, high willingness to learn, and hardworking

Key Responsibilities:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Maintain clean coding practices
• Identifying potential problems and resolving application bottlenecks.
• Supporting product owners as required
• Providing support to the testing team during testing phases of the projects
• Contributing to solution proposals as required
• Creating work effort estimates as required
• Mentor, train on the best practices junior software associates and other team members.

Key Competencies (Functional):

• Proven experience as an app developer.
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

1. 6 months to 4 years hands on experience of PHP Laravel framework. 
2. Candidates from Gujarat can apply.

3. Candidates can also apply if willing to relocate.

4. 5 days working from office only.

 Responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions.

• Strong knowledge of PHP web frameworks (such as Laravel, Yii, CodeIgniter)
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object - oriented PHP programming

Mandatory:

• 4-7 Experience in React JS,  (ReactJS 2.5yrs compulsory)
• Optional:

Knowledge in UX/UI design, Azure DevOps, Test Driven - and Domain Driven Development

• Developing of complex IT systems with various system integrations and configurations
• Data security/GDPR

• Have the ability to translate UI/UX design wireframes to scalable code.
• Experience in developing pixel perfect frontend software, with deep experience in React.js
• Design, develop and maintain our user-facing products.
• Creating Restful APIs with Node.js
• Creating Decoupling architecture and microservices.
• Creating database schemas for products.
• Understanding of session management in a distributed server environment.
• Optimization of the application for maximum speed and scalability.
• Write well architectured code while adhering to best practices.
• Thoroughly understand the requirements and deliver features on time.

• 1-5 years of experience with React (redux, hooks).
• 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
• 1-5 years experience with HTML/CSS & responsive websites.
• 1-5 years experience with NodeJS & MongoDB (NoSQL).

• Join an early team of founders - be a part of the founding team.
• Get first-hand startup experience and grab the opportunity to grow with us as we grow.
• Full remote work.
• Attractive base salary.

Experience: 5+ Years

An  Architect  is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.  

• Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
• Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
• Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
• Responsibilities:
• Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities 
• Provide technical guidance and mentorship to engineers, designers, and developers.
• Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
• Requirements:

Ideal candidate should have

• 7+ years of system implementation experience 
• Experience with any of the following languages like Java / Nodejs / ROR / Python
• Expertise in micro service / Data modelling / AWS / Messaging
• Expertise in building scalable & reliable systems
• Good Experience in working with technologies like AWS, Redis,
• Experience in messaging systems like SQS/RabbitMQ
• Good knowledge of caching, Databases, distributed systems.
• Strong problem solving and analytical skills
• Good experience with Devops