Customer Support Executive (Voice and Chat Process )

at OnActive

Customer Support Executive (Voice and Chat Process )

OnActive

Company

Home

Customer Support Executive (Voice and Chat Process )

at OnActive

Posted by Mansi Gupta

1 - 5 yrs

₹4L - ₹10L / yr

Jaipur

Skills

Customer Support

customer support executive

customer care

customer specialists

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

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About OnActive

Founded :

2019

Type :

Product

Size

Stage :

Bootstrapped

About

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. We deliver an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. OnActive Consulting is a professional business consulting firm based in Jaipur, Rajasthan. We provide a wide spectrum of Management Consulting services in all leading industries in the market. Sectors where OnActive Serves: - 1. Information Technology 2. Telecom · 3. Healthcare · 4. Construction and Real Estate 5. Software 6. Administrative BUSINESS CONSULTING ACTIVITIES • Create in-depth reports and presentations on your business's processes. • Provide forecasts and expectations • Suggest solutions to business problems • Host workshops and staff presentations within your company • Study new and potential trends within an industry • Discover new opportunities and markets for your businesses to expand in • Find new financial avenues to keep your company solvent OUR TEAM OnActive's founders possess a unique combination of creativity, innovation, and leadership skills, all of which contribute to OnActive's reputation. The founding members have taken an active leadership role in the company, seeking clients, vetting consultants, and developing partnership opportunities. We have a team of experienced staff members since its establishment in 2019, OnActive has a substantial growth. OnActive's current team includes exceptional individuals with experience in business analysis, project management, Recruitment, Quality, and training staff, among many other skills. Our staff members also have extensive certifications and qualifications that set us apart from the competition.

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