Customer Support Executive (Voice and Chat Process )

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Required Skill Set

Software Engineer/Senior Software Engineer/Lead Engineer-Java

• Experience in Core Java 8.0 and above, Data Structures, OOPS, Multithreading, Algorithms, Collections, Unix/Linux
• Possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyse, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS
• Good knowledge of multi-threading and high volume server side development
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

Responsibilities

• Understand product requirements and come up with solution approaches
• Build and enhance large scale domain centric applications
• Deploy high quality deliverables into production adhering to the security, compliance and SDLC guideline.

Experience: 0–2 Years (Freshers Welcome)

Location: Hyderabad

Industry: Logistics Technology | Freight Management | Supply Chain Software

Employment Type: Full-Time

Languages: English & Hindi (Mandatory)

About Us

We are a logistics technology company offering innovative freight management software that helps shipping companies, freight forwarders, and logistics providers streamline their operations. Our solutions cover freight forwarding, customs compliance, shipment tracking, rate management, and end-to-end supply chain visibility. We are expanding rapidly and looking for energetic individuals to fuel our sales pipeline.

Role Overview

As a Lead Generation Executive for Freight Software Sales, you will reach out to logistics companies, freight forwarders, shipping lines, and supply chain businesses to introduce our software solutions. Your role is to generate interest, explain how our product solves their operational challenges, and book meetings for the sales team. This is a great entry point for freshers or early-career professionals passionate about logistics technology and B2B sales.

Key Responsibilities

Prospecting & Outreach

•      Identify and research target companies in the logistics and freight industry – freight forwarders, 3PLs, shipping companies, customs brokers, exporters/importers.

•      Build prospect lists using LinkedIn, industry directories, and databases.

•      Conduct outbound cold calls and LinkedIn outreach to introduce our freight software solutions.

•      Send personalized emails highlighting how our software can improve their freight operations.

Product/Solution Communication

•      Learn and understand our freight software features – shipment management, documentation, customs filing, tracking, analytics, and integrations.

•      Explain the product benefits clearly to prospects in English and Hindi, tailoring the conversation to their specific pain points (e.g., manual processes, visibility gaps, compliance challenges).

•      Address initial questions and objections confidently.

Appointment Setting & Lead Nurturing

•      Qualify leads by understanding their current systems, pain points, and interest level.

•      Book product demos and sales meetings for senior sales executives.

•      Maintain regular follow-up to keep leads warm and move them through the funnel.

CRM & Reporting

•      Log all prospect interactions accurately in CRM (HubSpot/Zoho/Salesforce).

•      Report daily/weekly metrics: number of calls, emails, LinkedIn messages, and meetings scheduled.

What You Bring

•      0–2 years of experience in lead generation, tele-sales, or business development (freshers with excellent communication are welcome).

•      Fluency in English and Hindi – both spoken and written.

•      Interest in logistics, supply chain, or freight industry (prior exposure is a plus but not mandatory).

•      Ability to understand and articulate software features in simple, benefit-driven language.

•      Self-motivated, persistent, and comfortable with cold outreach.

•      Good organizational skills and attention to detail.

•      Basic computer skills; willingness to learn CRM and sales tools.

Nice to Have

•      Background in logistics, shipping, or freight forwarding operations.

•      Experience using LinkedIn Sales Navigator or prospecting databases.

•      Familiarity with freight industry terminology (Bill of Lading, customs clearance, FCL/LCL, etc.).

Why Join Us?

•      Enter the fast-growing logistics technology space with strong industry demand.

•      Comprehensive product training and on-the-job mentorship.

•      Performance-based incentives and clear growth trajectory.

•      Opportunity to grow into senior sales, key account management, or product roles.

•      Collaborative work culture with exposure to global logistics markets.

What you do as a Digital Marketing Manager ?

You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and budget.

Responsibilities

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build, and maintain our social media presence
• Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize the user experience
• Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements and skills

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Experience in setting up and optimizing Google Adwords campaigns
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

• Handling On-call production support, Change and Incident Management for critical systems.
• Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
• Prepare, evaluate and maintain tools supporting and process automation for software product release.
• Perform with project teams to identify apt build schedule and initiate packaging and build process.
• Drive projects that improve support-related processes and technical support experience.
• Manage build automation and integration tools (Jenkins, Maven) and processes.
• Create scripts to automate build processes to improve organizational performance.
• Demonstrate technical, analytical and problem-solving skills.
• Providing support in the form of procedural documentation.
• Drive development team towards best-in-class, continuous integration/delivery tools and procedures.

• Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
• creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
• A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns

Requirement

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites

Skill required

• Expertise in creating email & SMS campaigns
• Analytical mindset
• Prior experience with web engage is an added advantage
• Candidates working for B2C or D2C background is mandatory.
• Expertise in retention and retargeting campaigns is an added value.
• Candidates who can join immediately or max 15 days can apply