Support Services Analyst
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary :
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
External Job Title :
Support Services Analyst
Position Responsibilities :
- Serves as the second level of support to all the customers’ queries.
- Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.
- Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
- Effective & efficient working in partnership with other departments to prevent delay in resolution
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.
- Solid understanding of product limits and suggesting ways of improving the product
- Logically understanding the concepts of other SaaS based products for integration requests.
- Need to be multi skilled in all three mediums (phone. Chats and emails.)
Qualifications :
- Any Bachelor's Degree
- At least 2 years of experience in software application support and/or infrastructure support
- Basic understanding of Web technology, basic networking & hardware knowledge, and software applications
- Excellent communication skills - verbal, written, listening skills and interpersonal skills.
- Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
- Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
- Open to work in a 24/7 support environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
Company social profiles
Similar jobs
HTML/CSS
Javascript
SASS
Bootstrap
GitKey Responsibilities:
● Develop and maintain scalable and responsive web applications using Angular
(preferably Angular 13+).
● Write clean, well-documented, and reusable code in JavaScript, HTML5, and CSS3.
● Apply design principles to create intuitive and aesthetically pleasing UIs aligned with
brand guidelines.
Required Skills:
● 2+ years of web development experience.
● 1+ years of hands-on experience in Angular development (Angular 8+ mandatory,
Angular 13+ preferred).
● Strong proficiency in JavaScript (ES6+), HTML5, and CSS3.
● Sound understanding of responsive design, cross-browser compatibility, and
accessibility standards.
● Experience with SASS/SCSS, Bootstrap, Material, or other CSS frameworks.
● Solid grasp of web design principles including layout, typography, color theory, and
usability.
● Experience with Git, CI/CD pipelines, and agile development practices.
● Experience in the travel tech domain is a strong plus.
Job Title :Digital Marketing
Skills : SEO, SMM, Off/on Page , content writing, Google Ads
Location : Coimbatore
C#- Proficiency in Unity3D and C# programming language.
- Strong understanding of unity 3d and 2d principles and best practices.
- Familiarity with version control systems such as Git.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a collaborative team environment.
- Familiarity with VR/XR/AR hardware and platforms, including Oculus, HTC Vive, HoloLens, and ARKit/ARCore.
- Excellent problem-solving skills and ability to adapt to evolving technologies and project requirements.
Role = Front desk Executive
Location = Powai and Santacruz, Mumbai
Working days = 6-day working
LOOKING ONLY FOR FEMALE CANDIDATES
MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software
Job Description for Front Desk
• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)
• Greet, communicate and welcome clients with a smile.
• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)
• Answer questions and address grievances
• keep updated records and files of the clients
• Familiarity with EcoGreen & Zenoti
• Answering All incoming calls and redirecting them or keeping messages.
• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Should be able to handle bookings and process billing part and follow up with clients for balance payment.
• Asking them to book the next appointment while they done with treatment
• Maintain a professional environment and brand decorum.
• Should have a client schedule ready before the client arrives.
• ensuring to inform the client about the waiting time and about the delays in their schedules.
• Responsible for sharing the incident sheet and reporting it to the clinic manager.
• Responsible for escalating client issues to concerned doctors .
• Ensuring timely redemption of packages and sessions
• Ensuring Timely to close bills and pre paid balance of clients
• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.
• Responsible for arranging/coordinating
or keeping ready the machines for movement between the rooms
.NETSkills:
- Very Strong in WCF, WPF, MVVM, Restful WS, and XML
- Very good in Design/Architecture understanding
- Knowledge in DevExpress, Entity Framework, RDBMS and MS SQL Server would be a BIG
PLUS.
- Very Strong knowledge in OOPS and Design Patterns
- Working Knowledge in Design, Code reviews/quality, unit testing with NUnit/ XUnit and
Continuous integration
- Analytical, a problem solver, with good communication skills.
- Ability to understand the requirements, analyze and articulate into design.
- Ability to find out and work with alternatives, check feasibility and propose solutions.
- Experience in Agile methodology and following best practices
- R&D mindset and thirst for exploring/learning new skills
Qualifications
Qualifications - BE/BTech/MCA
Experience: 6+ years
Job Title: Receptionist
Job Summary:
We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will greet visitors, manage incoming calls, schedule appointments, and provide general administrative support.
Key Responsibilities:
- Greet and direct visitors
- Answer and direct phone calls
- Manage front desk activities and maintain a tidy reception area
- Schedule appointments and manage calendars
- Handle incoming/outgoing mail and deliveries
- Provide general administrative support
Job Requirements:
- Fluent in English and Kannada
- High school diploma or equivalent
- Excellent communication skills
- Proficiency in Microsoft Office Suite
- Strong organizational and multitasking abilities
Working Conditions:
- Environment: Office setting
- Schedule: Full-time position with standard office hours from 10am to 7pm. Occasional overtime may be required.
· Managing large amounts of outbound calls in a timely manner.
· Identify customers' needs, clarify information, research every issue, and provide solutions.
· Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.
· Build sustainable relationships and engage customers by taking the extra mile.
· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
· Frequently attend training sessions to improve knowledge and performance level.
· Meet personal/team qualitative and quantitative target
NodeJS (Node.js)
Amazon Web Services (AWS)
PythonWe are looking for a Node.js Developer who is proficient with writing API's, working with data, using AWS and capable of applying algorithms mainly machine learning-based to solve problems and create/modify features for our students. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Use of algorithms to drive data analytics and features.
- Ability to use AWS to solve scale issues.
Apply if you can only arrive for a face to face interview in Bangalore.
Machine Learning (ML)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon