International Chat Process - Customer Support

Data Research Analyst (DRA) – Sales

Key Responsibilities:

·        Research and extract relevant business data from various online portals, directories, and platforms.

·        Identify and qualify hot leads that align with our target customer profile.

·        Maintain and update accurate records of leads

·        Work closely with the sales team to ensure smooth lead handover.

·        Continuously monitor lead sources and suggest new opportunities for data gathering.

Requirements:

·        Prior experience in data research, lead generation, or sales support.

·        Able to get the prospect’s email, phone numbers and more.

·        Strong attention to detail and accuracy in data handling.

·        Familiarity with sales portals like LinkedIn, Upwork, Clutch, etc.

·        Good communication skills and ability to understand target market requirements.

Responsibilities:

• Monitor and ensure product quality as per drawings, specifications, and standards
• Handle production planning, scheduling, and daily shop-floor operations
• Inspect incoming, in-process, and final products
• Maintain quality records, inspection reports, and SOPs
• Coordinate with production, design, and sales teams to meet delivery timelines
• Identify defects, implement corrective and preventive actions
• Ensure machine utilization, manpower efficiency, and safety compliance

Requirements:

• Diploma / BE in Mechanical or related field
• Experience in manufacturing / prototyping / vacuum casting / 3D printing preferred
• Knowledge of quality tools, measuring instruments, and production processes
• Strong problem-solving and team coordination skills

We are seeking an experienced MERN Stack Trainer with a strong passion for teaching and hands-on industry exposure. The ideal candidate will have a minimum of 2 years of training experience and deep expertise in JavaScript, React.js, Node.js, and MySQL, with the ability to train learners through real-world projects and practical assignments.

Require solid understanding of:

• RESTful APIs
• MVC / modular architecture
• Authentication & authorization (JWT, sessions)
• Git and version control workflows

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Job Description: Data Analyst

Position: Data Analyst

Location: Gurgaon

Experience Level: 1-3 Years

Employment Type: Full-Time

Role Overview

We are looking for a results-driven Data Analyst to join our team and support business decision-making through data insights and analytics. The ideal candidate will be highly proficient in Python, skilled in data visualization tools, and experienced in solving complex problems to drive measurable business outcomes such as revenue growth or cost reduction.

Key Responsibilities

Data Analysis and Insights:

Extract, clean, and analyze large datasets using Python to uncover trends and actionable insights.

Develop predictive models and conduct exploratory data analysis to support business growth and operational efficiency.

Business Impact:

Identify opportunities to increase revenue or reduce costs through data-driven strategies.

Collaborate with stakeholders to understand business challenges and provide analytics-driven solutions.

Data Visualization:

Build intuitive dashboards and reports using tools like Zoho Analytics, Looker Studio, or Tableau.

Present findings and insights clearly to both technical and non-technical stakeholders.

Problem-Solving:

Work on end-to-end problem-solving, from identifying issues to implementing data-backed solutions.

Continuously optimize processes through automation and advanced analytics techniques.

Collaboration and Reporting:

Work closely with teams across departments to understand data needs and deliver solutions tailored to their goals.

Provide ongoing reporting and insights to track key performance indicators (KPIs) and project outcomes.

Required Skills & Qualifications

Technical Expertise:

Strong proficiency in Python, including libraries such as Pandas, NumPy, Matplotlib, and Seaborn.

Hands-on experience with BI tools like Zoho Analytics, Looker Studio, or Tableau.

Analytical Skills:

Proven ability to analyze data to generate insights that drive decision-making.

Demonstrated success in addressing business challenges and achieving results such as revenue increment or cost reduction.

Problem-Solving:

Experience working on real-world business problems, identifying root causes, and implementing data-based solutions.

Communication:

Strong ability to communicate complex insights effectively to diverse audiences.

Excellent presentation and storytelling skills to translate data into actionable business strategies.

Preferred Qualifications

Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or related field.

Certifications in data analytics tools or platforms (e.g., Tableau, Looker).

Experience with advanced analytics or machine learning concepts.

What We Offer

Opportunity to work on impactful projects that directly influence business outcomes.

Collaborative, innovative, and supportive work environment.

Access to cutting-edge tools and technologies.

Competitive salary and growth opportunities.

About us :

Our Digital Marketing Agency identifies your goals, performs competitors bench-marking and evaluates your customers’ online behavior. Using data and analytics, we develop custom social media, brand management and paid advertising strategies tailored to your business.

Our mission is to empower clients to use the internet to its full potential by providing affordable, effective, custom design and marketing solutions

We are looking for a Business Development Intern.

Duration: 2 months

Work type: Remote

Stipend: Performance Based

[Earn lot's of commission, rewards, gifts and many more]

Business Development Intern roles and responsibilities:-

◆Prospecting potential customers by phone, by email, physically

Selling products or services to those clients.

◆Managing a client's portfolio.

◆Managing sales process.

◆Identifying new development channels.

◆Follow-up of sales.

◆Promoting the company and its product/service.

Skills require

-Communication skill

Perks :

-Offer letter

-Letter of recommendation (based on performance)

• -Completion certificate

Our Senior Business Development Manager breathes life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport, and using their flawless communication skills to sell our offerings to customers by phone, web, and email.

Primary Job Responsibilities:

• Primarily drives new customer acquisition through existing knowledge, experience, and industry network

• Drives the entire sales process; leads and assigns team responsibilities for opportunity qualification and development, solution architecting, RFP/RFI proposal development and customer reviews, negotiations and deal closure.

• Help position TechCospace as Talent Solution Provider in existing client list
• Responsible for Generating Lead through Online Bidding portals(Freelancer, Upwork, Elance, Guru) or any Social media platforms.
• Generating new Business in Software solutions and talent outsourcing.
• Experience with Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, Follow ups and also coordinate with technical team.
• Create Business Proposal, Presentations, Slides, and other documents as required by a potential client Use social media well to generate sales leads
• Setting out the GTM and executing it with support of company resources including but not limited to Marketing campaigns, demand Gen, working with industry experts, sourcing advisors, create and own account acquisition plans and manage the sales process
• Responsible for overall customer satisfaction for sold projects

Essential Experience:

• Minimum 3 years sales experience with a proven track record in IT Sales and Staff Aug
• Generating business leads in international market.
• Bidding and lead generation in software and It sales.
• Should have knowledge about how to sell Web Services and Digital Marketing Services
• Team Management
• Data Analysis

Personal Style Enablers:

• Build and sustain relationships with key people in the Customer Environment
• Customer Orientation
• Sales Orientation
• Strong Negotiating skills.
• Innovative and able to foresee market conditions
• Extrovert with a sales mind set
• Excellent Verbal/Written Communication skills

Education:

• Graduation is any discipline, MBA (preferred)

Qualification: Any Graduate or Pursuing Graduate.

Experience: Fresher -2 years

Job Description: Role as Recruiter

Roles and Responsibilities:

• Handling & routing End-to-End Recruitment from initiating the recruitment process to streamlining overall operations.
• Identify client needs on every requirement with quick response time
• Understanding the skill set required by our Corporate clients.
• Sourcing potential candidate for required skill set through various Job Portals like naukri, LinkedIn, monster, times jobs etc., existing database, internal and external references
• Conducting the preliminary interviews and briefing the candidates regarding the job profile, salary package and Organization, etc.
• Screening the candidates & forward their resumes for suitable positions based on the client’s requirements.
• Once shortlisted, scheduling the Interview, follow up and co-ordination towards clients.
• Handling on boarding process to ensure the joining formalities are carried out smoothly.
• Maintain candidate database and generate reports from time to time.