International Chat Process - Customer Support

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA.

InSnap has grown to be a family of some of the best talent from around the world who have empowered thousands of businesses to achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novel solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Job description:

Eligibility Criteria:

·      Comfortable using AI tools (ChatGPT, MidJourney, Canva AI, Jasper, etc.) to create content, designs, and email copy.

·      Willingness to learn SaaS marketing automation tools (ActiveCampaign, n8n, Chameleon etc.).

·      Basic skills in copywriting, design, and analytics.

·      Basic understanding of HTML & CSS

·      Strong problem-solving ability and curiosity to experiment.

·      Process-driven with an eye for detail (QA before things go live).

Key Responsibilities:

·      Working on end-to-end email marketing operation including creating content, designing and putting emails in Automation.

·      Executing email campaigns and tracking results.

·      Optimizing Emails & Automation workflows for user activation, engagement, conversion and upgrades.

·      Researching topics that interest our target audience the most and creating Lead Magnets on the same.

·      Staying up to date with Advanced Marketing Strategies for Effective Campaigns.

·      Working on different tools like Mixpanel, Chamelon etc. for improving user experience and activation.

Job Title: Digital Marketing Executive

Location: Thane

Salary: ₹3 LPA – ₹5 LPA (Based on experience)

Experience Required:

Qualification - graduation

We’re Hiring: Business Development Manager – Corporate Sales 🌟

📍 Location: Bengaluru

🕒 Mon–Sat | 10 AM – 6:30 PM

🎓 Graduate | Exp: 6–11 Years

💼 Key Responsibilities:

🔹 Acquire new clients & drive corporate insurance sales

🔹 Cross-sell Health, Life, Liability & Property Insurance

🔹 Build & maintain strong client & insurer relationships

🔹 Lead & motivate team to achieve business goals

🔹 Ensure compliance, MIS reporting & renewals

💡 Must Have:

✔️ Insurance product knowledge

✔️ Strong client relationship & negotiation skills

✔️ Team leadership & communication skills

🌈 Perks:

💰 Competitive salary & incentives

🎯 Training & growth opportunities

🤝 Supportive, collaborative culture

🩺 Insurance coverage (GTL Policy)

Position: Senior Embedded Software Engineer – PCIe / Embedded Linux

Location: Bangalore (Preferred)

Experience: 7+ years

Night Shift

About the Role:

We are seeking a highly skilled Senior Embedded Engineer with strong expertise in Embedded Linux and PCIe protocol development. The ideal candidate will have deep technical knowledge of PCIe (Gen4 and above) and experience in developing and debugging embedded systems at both hardware and software levels. Exposure to AI/ML or accelerator-based systems will be considered a strong plus.

Key Responsibilities:

• Design, develop, and optimize embedded software on Linux and RTOS platforms.
• Implement and validate PCIe-based communication and device drivers (Gen4 minimum, Gen5/6 preferred).
• Work closely with hardware and system teams to debug low-level issues related to PCIe interfaces.
• Develop firmware and system-level software components for high-performance embedded platforms.
• Participate in board bring-up, performance optimization, and hardware/software integration.
• Contribute to system architecture discussions and design reviews.
• Document design, testing procedures, and performance analysis.

Core Skills Required:

• Embedded Linux development (mandatory).
• Deep understanding of PCIe protocols (Gen4 minimum; Gen5/6 preferred).
• Strong knowledge of low-level driver development, DMA, interrupts, and memory management.
• Experience with Embedded RTOS environments.
• Familiarity with hardware debugging tools (e.g., JTAG, logic analyzers, oscilloscopes).
• Proficiency in C/C++ and scripting (Python, Shell).
• Excellent problem-solving and debugging skills.

Preferred Skills (Good to Have):

• Exposure to AI/ML hardware accelerators or data processing units (DPUs).
• Understanding of SoC architecture and high-speed interconnects.
• Experience working with multi-core systems and performance tuning.

Education:

• Bachelor’s or Master’s degree in Computer Engineering, Electronics, or related field.

Company information:

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

·         CMMI Level 3 Appraised in 2024.

·         Best Place to Work 2022 & 2023 by Great Place to Work®.

·         Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

·         NASSCOM Emerge 50 Award in 2014.

·         Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

·         Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

            ·         Featured as Top Data Analytics Services Provider by GoodFirms.

What You Will Do:

As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organization’s data ecosystem.

Key Responsibilities:

- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).

- Integrate Purview with data sources: Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule and monitor metadata scanning and classification jobs.

- Implement and maintain collection hierarchies aligned with data ownership.

- Design metadata ingestion workflows for technical, business, and operational metadata.

- Enrich data assets with business context: descriptions, glossary terms, tags.

- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.

- Validate end-to-end lineage for datasets and reports (ADF → Synapse → Power BI).

- Resolve lineage gaps or failures using mapping corrections or scripts.

- Perform impact analysis to support downstream data consumers.

- Create custom classification rules for sensitive data (PII, PCI, PHI).

- Apply and manage Microsoft Purview sensitivity labels and policies.

- Integrate with Microsoft Information Protection (MIP) for DLP.

- Manage business glossary in collaboration with domain owners and stewards.

- Implement approval workflows and term governance.

- Conduct audits for glossary and metadata quality and consistency.

- Automate Purview operations using:

- PowerShell, Azure Functions, Logic Apps, REST APIs

- Build pipelines for dynamic source registration and scanning.

- Automate tagging, lineage, and glossary term mapping.

- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.

Tools & Technologies:

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Experience in Microsoft Purview areas:

1. Label creation and policy management

2. Publish/Auto-labeling

3. Data Loss Prevention & Compliance handling

4. Compliance Manager, Communication Compliance, Insider Risk Management

5. Records Management, Unified Catalog, Information Barriers

6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit

7. DSPM, Data Policy

Required Qualifications:

-experience in data governance or data management.

- Strong experience in Microsoft Purview and Informatica governance tools.

- Proficient in tracking and visualizing data lineage across systems.

- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.

- Understanding of data regulations: GDPR, CCPA, SOX, HIPAA.

- Ability to translate technical data governance concepts for business stakeholders.

Employee Benefits

1. Culture:

a. Open Door Policy: Encourages open communication and accessibility to management.

b. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

c. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

d. Employee Referral Bonus: Rewards employees for referring qualified candidates.

e. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback

2. Inclusivity and Diversity:

a. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

b. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

a. GMC and Term Insurance: Offers medical coverage and financial protection.

b. Health Insurance: Provides coverage for medical expenses.

c. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

a. Company-sponsored family events: Creates opportunities for employees and their families to bond.

b. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

c. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

a. Company-sponsored outings: Organizes recreational activities for employees.

b. Gratuity: Provides a monetary benefit as a token of appreciation.

c. Provident Fund: Helps employees save for retirement.

d. Generous PTO: Offers more than the industry standard for paid time off.

e. Paid sick days: Allows employees to take paid time off when they are unwell.

Thanks

Responsibilities:

·       Collaborate with the marketing team to create engaging and relevant email content that aligns with the company's brand and marketing objectives.

·       Assist in the end-to-end execution of email campaigns, including building and testing email templates, managing distribution lists, and scheduling sends.

·       Help in segmenting the email database based on audience preferences, demographics, and behavior to deliver targeted and personalized messages.

·       Conduct A/B tests on subject lines, content, and design elements to optimize email performance and enhance open and click-through rates.

·       Analyze email campaign metrics and provide insights to improve future campaigns, focusing on key performance indicators (KPIs) such as conversion rates and ROI.

·       Ensure the accuracy and hygiene of the email database, performing regular data cleansing and list segmentation.

·       Stay updated with email marketing best practices and ensure compliance with relevant email regulations and data protection laws.

·       Support implementing and maintaining email automation workflows, nurturing leads, and enhancing customer engagement.

·       Coordinate with cross-functional teams, including design and content teams, to ensure seamless execution of email campaigns.

·       Prepare regular reports on email campaign performance and present findings to the marketing team, identifying areas for improvement.

Requirements:

·       Bachelor's degree in Marketing, Communications, or a related field.

·       2 years of experience in email marketing or related digital marketing roles.

·       Strong understanding of email marketing principles, best practices, and industry trends.

·       Familiarity with email marketing platforms and tools (e.g., Mailchimp, HubSpot, etc.).

·       Proficiency in analyzing email metrics and interpreting data to drive actionable insights.

·       Excellent written and verbal communication skills with a keen eye for detail.

·       Basic HTML and CSS knowledge for email template customization is a plus.

·       Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Administration and Management of Microsoft 365 environment
• Work in GMT time zone

Desired Candidate Profile

• Minimum 3 years of total experience
• At least 1year experience in migration
• Prior experience in performing a migration to Microsoft 365 from any source
• Expertise on Microsoft 365 administration including enterprise features
• Good understanding of networking, IT operations, Active directory, and DNS
• Excellent verbal and written English skills
• Good documentation skills
• Understanding of project management methodologies

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts