International Chat Process - Customer Support

Company Description

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time, on-site role for a Technical Trainer, located in Dharmapuri. The Technical Trainer will be responsible for designing and delivering technical training sessions, conducting needs assessments, creating training materials, and presenting complex technical information in an understandable way. The role also includes collaborating with other departments to identify training needs, tracking the effectiveness of training programs, and continually improving training methods to ensure the highest quality education for participants.

Qualifications

• Skills in Technical Training and Training & Development
• Experience as Technical Trainers and in designing training programs
• Strong Communication and presentation skills
• Ability to identify training needs and tailor sessions accordingly
• Proficiency in using training tools and technology
• Excellent organizational and time-management skills
• Bachelor's degree in Education, Information Technology, or related field
• Experience in the educational sector is a plus
• Must required Skills ( HTML, Full stack, JAVA, C++, Python, Data structure, SQL basic )

Deliverables:

Manage Social Channel Strategy, Ideation and Programming 

• Oversee and execute social media calendars, brand guidelines, best practices, promotional  campaigns, and day-to-day social media activities while optimizing the brand's presence on all 

relevant social media platforms. This includes upcoming news (funding announcements, IPOs, media coverage) and thought leadership content, and amplification of portfolio content when  appropriate

• Conceptualization and execution of social media content as per the brand's tonality

• Ensure on-time and efficient realization of day-to-day and monthly goals set for the team.

• Develop social media campaign strategy for content launches, company exits/milestones, and events

• Draft social copy and create social graphic assets in Canva, and/or videos tailored for relevant social media, review edits and finalize assets

• Monthly report detailing social performance with insights and recommendations

• Make recommendations for team to improve their social presence

• Social monitoring and listening – listen to relevant conversations, see where we can opportunistically plug in, flag content deficits

Job Description

• 0-1 year of experience working on (Web, SaaS Dashboards, Android & IoS Apps).
• An impressive portfolio/case study to back that High proficiency with Adobe XD, Figma, Sketch, or any other prototyping tool
• Experience with design tools such as Adobe Illustrator and Photoshop
• Excellent understanding of basics in UI Design such as (Grids, typography, and defining visual hierarchy)
• Applied knowledge of UX Processes, methods, and Principles.
• Impressive communication skills and ability to convey your ideas.

Responsibilities

• Create compelling User Interfaces designed to keep the user and their needs at the centre.
• Design intuitive UX deliverables for web and mobile enterprise applications.
• Understand the brief, align with the customer's business, goals, and milestones, and reflect that in the work done.
• Work closely with the Design Lead to ensure that your concepts meet our customer's expectations and will deliver the desired results.
• Create low to high-fidelity mock-ups with pixel-perfect designs to be handed off to the development team that clearly illustrate how sites function.
• Create a BrandGuide / Logo Process if required by stakeholders.
• Work with the development team to ensure pixel-perfect outcomes of the front-end assets
• They should be enthusiastic about sharing their ideas and proactively participate and collaborate on projects with the team.

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Founder

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

• Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first
• Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.
• Meet compliances mandated by central & state governments.

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

• Has 5+ years of experience preferably in a HR role
• Thinks first principle to re-imagine experiences for employees & challenge status quo
• Thinks technology first
• Is comfortable prioritizing
• Is creative and can innovate
• Interested in the performing arts & preferably is a performer themselves
• Is willing to fulfil all responsibilities above & go beyond as needed
• Is a self-starter, operates with autonomy & can deal with ambiguity while being innovative & frugal

At FINPRO, we believe there is a better way to do most of the professional routines and reduce the burden on end-users. A more valuable, automated way, where customers can do their tasks with ease. We build intelligent solutions to help customers in the financial and marketing industry.

Job description:

We are looking for Angular developers to work on product delivery. Responsibilities will include implementing features in the front end using angular. You will work with other front developers to design and implement the web applications.

Tasks:

· Support and improve existing applications and their codebases

· Participate in the implementation and delivery of features

· Building reusable code and libraries for future use, following code style convention

· Ensure the technical feasibility of UI/UX designs

· Optimize application for maximum speed and scalability

· Assure that all user input is validated before submitting it to the back-end

· Collaborate with other team members and stakeholders

· Constantly propose new ideas to enhance the global UX

· Understanding of related front-end technologies for this SPA - React, Redux, GraphQL

Skill set:

· Minimum 4 years of experience with working in angular V2, and ideally experience with Angular 6

· Proficient knowledge of web markup, including HTML5, CSS3

· Perfect understanding of server-side CSS pre-processing platforms, such as SASS

· Perfect understanding of asynchronous request handling, partial page updates, and AJAX

· Proficient understanding of cross-browser compatibility issues and ways to work around them

· Proficient understanding of code versioning tools, such as Git / Gitlab

· Good understanding of SEO principles and ensuring that application will adhere to them

· Ability to work directly with Backend Developers to implement APIs and Software Logic to Angular Framework

· Experience working with python.

· Experience in working with AWS in a CI/CD environment