Customer Relationship Executive

Who are we?

We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.

Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.

We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.

Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.

Who are we looking for?

We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.

This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.

This is a hands-on role for someone who enjoys sales operations, customer success and execution.

Key Responsibilities

Lead Generation and Cold Calling

• Identify, research and qualify new sales leads.
• Conduct cold calls and follow-up calls with prospective customers.
• Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
• Book meetings and demos for senior sales team members.
• Track lead status and next steps clearly in the CRM.

CRM and Sales Data Management

• Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
• Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
• Keep customer and vessel data accurate and up to date.
• Prepare weekly sales pipeline and activity reports.
• Support sales forecasting and order tracking.

Lead-to-Order Coordination

• Support the sales team in moving leads through the pipeline.
• Follow up on proposals, pricing, commercial queries and customer confirmations.
• Coordinate internal approvals, documentation and customer onboarding requirements.
• Ensure handover from sales to delivery is clear and complete.
• Track trial accounts, pilots, activations and customer commitments.

Order-to-Cash Support

• Coordinate order confirmation, customer documentation and billing information.
• Work with finance to support invoicing, payment follow-up and revenue tracking.
• Monitor order status from confirmation through to activation and payment.
• Support renewal tracking, upsell opportunities and customer account updates.
• Maintain clear records of commercial terms, purchase orders and invoice status.

Logistics and Customer Operations

• Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
• Liaise with customers, vessel contacts, agents and internal delivery teams.
• Ensure activations, licences, customer access and support processes are completed on time.
• Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.

Skills and Experience

Essential

• 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
• Strong communication skills, especially over phone and email.
• Comfortable making cold calls and following up with prospects.
• Good CRM discipline and attention to detail.
• Strong Excel / Google Sheets skills.
• Ability to manage multiple leads, customers and tasks at the same time.
• Commercial mindset with strong follow-through.
• Comfortable working with sales, finance, logistics and customer success teams.

Preferred

• Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
• Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
• Experience handling order management, invoicing coordination or customer onboarding.
• Familiarity with LinkedIn prospecting and sales outreach tools.

Ideal Candidate Profile

You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.

You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.

Key Success Measures

• Number of qualified leads created and followed up.
• CRM accuracy and completeness.
• Speed and quality of lead follow-up.
• Conversion support from lead to order.
• Timely order processing and activation coordination.
• Reduction in delays between order confirmation, invoicing and payment.
• Clear reporting on sales pipeline, customer status and revenue progress.

Reporting Line

The role will report to CCO and will work closely with sales, customer success, finance and operations teams.

Why Join Us

This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.

Exp – 0-1 years

Working Days – 6 Days 

Location – Navi Mumbai, Mahape

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Job Opening: Sales Coordinator

📍 Location: Ghansoli, Navi Mumbai

👨‍🎓 Experience: Fresher & Experienced Candidates Can Apply

Key Responsibilities:

• Support the sales team by preparing quotations, sales orders, and contracts.
• Coordinate with logistics for timely delivery and installation.
• Maintain CRM records and track order status.
• Handle customer inquiries and ensure excellent customer service.
• Follow up with customers and resolve complaints effectively.
• Prepare sales reports, presentations, and documentation.
• Schedule sales meetings, product demos, and coordinate communications.
• Analyze sales data and assist in improving sales performance.
• Collaborate with marketing, finance, and operations teams.

Required Skills:

• Bachelor's degree (preferred).
• Freshers are welcome; prior sales coordination/support experience is an advantage.
• Good knowledge of MS Office (Excel, Word, PowerPoint).
• Basic knowledge of CRM software is a plus.
• Strong communication, coordination, and organizational skills.
• Ability to multitask and work in a fast-paced environment.

Job Description – Sales Operations Job

Title: Sales Operations Executive

Department: Sales

Role Overview

We are looking for a Sales Operations professional to support our sales team and maintain

strong relationships with existing clients. The role will be responsible for ensuring smooth

day-to-day operations, handling client queries, and managing relationships with existing

channel partners. This is an entry-level role, and freshers are welcome to apply.

Key Responsibilities

• Manage and maintain strong relationships with existing clients.

• Handle client queries and coordinate with internal teams to resolve issues on time.

• Follow up with clients to ensure timely transactions and repayments.

• Manage and maintain relationships with existing channel partners.

• Coordinate with channel partners for regular business opportunities and follow-ups.

• Coordinate with internal teams such as Credit, Operations, Risk, and Finance to ensure

smooth execution.

• Maintain accurate records of client and partner interactions.

• Ensure timely follow-up on pending documents, transactions, and other requirements.

Key Skills & Competencies

● Strong client relationship management skills

● Excellent verbal and written communication

● Good follow-up and coordination skills

● Strong problem-solving and ownership mindset

● Ability to manage multiple clients and priorities

● Understanding of lending, working capital, fintech, or financial services is preferred

● Good analytical and reporting skills

● Proficiency in MS Excel / Google Sheets

● Ability to work effectively with cross-functional teams

Are you looking to kick-start your career in the fast-growing Fintech industry?We're looking for energetic, goal-oriented, and customer-focused individuals to join our team as Sales Operations Executives. This is a great opportunity for freshers and early-career professionals who want hands-on exposure to sales, education financing, loan processes, and customer management.

💼 What You'll Do

✅ Connect with prospective customers and understand their financing requirements

✅ Guide customers through the loan/application process

✅ Follow up with leads and drive applications toward successful closure

✅ Coordinate with customers for documentation, KYC, and other requirements

✅ Work closely with internal teams for smooth and timely processing

✅ Maintain accurate lead and application updates

✅ Achieve individual and team targets while delivering a great customer experience

🎯 What We're Looking For

🔹 Freshers or candidates with up to 1 year of experience

🔹 Excellent communication and interpersonal skills

🔹 Confident in speaking with customers over calls

🔹 Goal-oriented with a strong willingness to learn

🔹 Basic knowledge of Excel/Google Sheets is an advantage

🔹 Experience in Fintech, EdTech, Loans, BFSI, or Financial Services is a plus

🔹 Bachelor's degree (any discipline) preferred

🌟 Why Join Us?🚀 Excellent learning and career growth opportunities

💡 Exposure to the fast-growing Fintech ecosystem

🤝 Collaborative and performance-driven work environment

📈 Opportunity to develop strong sales and financial services expertise

Oversee day-to-day sales operations and ensure smooth, structured, and timely execution of sales activities. • Develop daily, weekly, and monthly work plans for the sales team, clearly defining priorities, activities, targets, and expected outcomes. • Plan and allocate team activities based on business priorities, workload, individual capabilities, and sales requirements. • Monitor execution against planned activities and proactively address delays, gaps, and productivity issues. • Ensure every team member has clearly defined responsibilities, targets, priorities, and timelines. • Use Project Management tool to effectively for assigning, tracking, and monitoring tasks across team members. • Build a culture of ownership, accountability, timely execution, and measurable performance. 

Customer Experience Specialist / Sales Representative

Aliens Art Pvt. Ltd. | Mumbai

About Aliens

Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.

Role Overview

We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers.

• Respond promptly to customer queries through chat and other communication channels.

• Understand customer needs and recommend suitable services.

• Convert, follow up, and nurture leads to maximize sales opportunities.

• Build strong relationships with prospects and existing customers.

• Maintain accurate customer information and updates in the CRM.

• Follow sales processes, SOPs, and customer engagement guidelines.

• Coordinate with internal teams to ensure a seamless customer journey.

• Achieve individual and team sales targets while maintaining service quality.

Requirements

• Minimum qualification: 12th pass; graduates preferred.

• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, listening, and relationship-building abilities.

• Customer-centric, empathetic, adaptable, and target-oriented approach.

• Basic CRM knowledge is an advantage.

Why Join Aliens?

Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.

Key Responsibilities

• Generate leads and make cold calls and reference calls to arrange a meeting for discussion.

• Develop a growth strategy to bring financial gains and delighting clients.

• Suggest ways and means to endorse the products and services of the organization.

• Keep a close tab on the strategic moves made by the competitors.

• Maintain and manage records of sales, revenue, collections, invoices and others.

• Build long-term association with the existing clients and prospects.

• Nurture the subordinates to turn into thorough professionals.

• Prepare bespoke sales contracts

• Attend conferences, exhibitions and fairs to promote the company’s offerings.

• Develop new markets and regions to promote the products and services of the organization.

• Align personal goals with the vision and key objectives of the organization.

Role: Operations Intern

Location: Kolkata (In Office)

Duration: 6 months

Type: Full-time, Paid Internship

Working Hours: Aligned with UK working hours

About the Role

We are looking for an Operations Intern to support inbound sales conversations, prospecting, lead qualification, and pipeline management. This is a hands-on role with real responsibility. You will manage inbound enquiries, understand and qualify potential customers, follow up with prospects, book meetings, and ensure leads move through the pipeline without being overlooked. You will also help identify new business opportunities and maintain accurate prospect and CRM data. The role is particularly suited to someone who communicates clearly in writing, is highly organised, and wants practical exposure to B2B sales, lead generation, account management, and business development.

Key Responsibilities

Inbound Sales & Lead Management

Manage and respond to inbound sales enquiries professionally and promptly.

Understand what prospects are looking for and qualify leads based on factors such as fit, budget, timing, and decision-making authority.

Handle follow-up conversations, including pricing questions, objections, and prospects who become inactive and later re-engage.

Book qualified meetings and prepare clear handover notes so the relevant team has the context required for each conversation.

Track commitments, follow-ups, and next steps to ensure no opportunity is missed.

Escalate conversations that require senior input before responding externally.

Lead Generation & Pipeline Management

Source new business opportunities using lead generation and prospecting platforms.

Research and identify prospects that match the target customer profile.

Build, verify, clean, and maintain prospect lists, ensuring accurate data and avoiding duplicates.

Prioritise promising opportunities and move them into the sales pipeline quickly.

Follow up consistently with prospects while maintaining a professional approach.

Keep CRM records accurate and up to date.

Track which leads are progressing, converting, or stalling.

Prepare short weekly updates covering new leads, pipeline movement, and outstanding opportunities.

Skills & Requirements

Essential

Previous experience using a CRM or email outreach/sending tool.

Exposure to B2B sales cycles.

Familiarity with lead generation, prospecting, or sales intelligence platforms.

Previous experience with prospect research, email outreach, or account management is an advantage.

Strong written English and the ability to communicate professionally over email.

Ability to understand a prospect's message and identify what they actually need or are asking for.

Strong organisational skills and attention to detail, particularly around follow-ups and lead tracking.

Comfortable taking ownership and being accountable for assigned leads and conversations.

Good judgement about when to handle something independently and when to ask for guidance.

Proactive approach to following up and keeping opportunities moving.

At least one previous internship, ideally within sales, business development, account management, or a related area.

Key Skills

CRM | Email Outreach | B2B Sales | Lead Generation | Prospecting | Lead Qualification | Account Management | Business Development | Pipeline Management | Written Communication

What You'll Learn

This internship will provide practical experience working with real prospects and sales opportunities rather than purely observational training. You'll develop your professional writing and sales communication, learn how to qualify and nurture B2B leads, understand how a sales pipeline is managed, and gain hands-on experience with CRM and prospecting processes.

Strong performance during the six-month internship may also lead to an opportunity for a full-time position.

How to Apply

Apply with your CV along with a short covering message.

As part of the application, please answer the following in 3–4 lines:A prospect responds to your outreach saying they are interested, but they are currently working with another provider and suggest reconnecting next quarter. How would you respond?

We will use your response to assess your written communication, judgement, and approach to handling prospective customers.

Strong experience in handling inbound leads and converting them into customers

Excellent communication and relationship-building skills

Strong follow-up and negotiation abilities

Experience working with CRM and maintaining sales pipelines

Ability to understand customer requirements and recommend the right solution

Target-oriented and data-driven approach