The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Sales :
- Plan and achieve monthly sell out targets
- Achieve Monthly, Quarterly and Yearly Revenue and PM Goals
- Create Weekly/Monthly reports and monitor performance, driven by on-site KPIs
- Conduct Monthly Business review with partners.
- Review and tracking of commercial agreements
Marketing and Onsite Experience :
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- Actively support and drive the Seasonal Go To Market execution for Ellementry.com
- Constant improvement and actualization of customers on-site experience in alignment with defined GTM strategy
- To Ensure Catalog and Listing Hygiene and achieve high content score
- Charged with and responsible for identifying new ways to improve site conversion, average order size, cart abandonment, and other key performance indicators to maximize sales growth and profitability.
- Provide oversight for managing Affiliate program
KPIs :
- Own e-Commerce projects and work with respective partners and regional/global teams to support the definition, technical implementation, testing, deployment and operations of chosen e-Commerce project.
- Perform cross-platform, cross-browser QA validations on website development releases, acting as the liaison between eCommerce, Global Team, and IT to ensure smooth project planning and delivery.
- Propose and implement websites evolutions - including new content and new features
- Coordinate deployment and UAT.
Qualifications : Diploma / Bachelors degree. Masters degree will be preferable.
Other Job Requirements :
- 3-5 years of experience with minimum 2 years of relevant experience in managing dot com and Marketplace business for a brand.
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- Good understanding of online marketing opportunities (web, social, e-mail, search, mobile).
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- Good understanding of online marketing opportunities (web, social, e-mail, search, mobile, chat, telephony).
- Good knowledge of web analytics tools such as Google Analytics & GTM.
- Strong verbal and written communication skills.
- Highly organized, task-oriented, business-driven.
- Project management and strong attention to detail skills
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Python
Machine Learning (ML)Role: Azure AI Tech Lead
Exp-3.5-7 Years
Location: Remote / Noida (NCR)
Notice Period: Immediate to 15 days
Mandatory Skills: Python, Azure AI/ML, PyTorch, TensorFlow, JAX, HuggingFace, LangChain, Kubeflow, MLflow, LLMs, RAG, MLOps, Docker, Kubernetes, Generative AI, Model Deployment, Prometheus, Grafana
JOB DESCRIPTION
As the Azure AI Tech Lead, you will serve as the principal technical expert leading the design, development, and deployment of advanced AI and ML solutions on the Microsoft Azure platform. You will guide a team of engineers, establish robust architectures, and drive end-to-end implementation of AI projects—transforming proof-of-concepts into scalable, production-ready systems.
Key Responsibilities:
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- Develop and deploy scalable AI systems with best practices in MLOps across the full model lifecycle.
- Mentor and upskill AI/ML engineers through technical reviews, training, and guidance.
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- Collaborate cross-functionally to translate business goals into innovative AI solutions.
- Enforce governance, responsible AI practices, and performance optimization standards.
- Stay ahead of trends in LLMs, agentic AI, and applied research to shape next-gen solutions.
Qualifications:
- Bachelor’s or Master’s in Computer Science or related field.
- 3.5–7 years of experience delivering end-to-end AI/ML solutions.
- Strong expertise in Azure AI ecosystem and production-grade model deployment.
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React Native-
Ensure product delivery is fast, low-cost and sustainable.
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Take responsibility from development to customer support.
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Research and implement things wherever needed, improve efficiency
using automation, and methods like test driven development. -
Setting up events for user, performance and error analytics.
Participate in product and design ideation, collaborate with the team to implement high-quality features.
Skills & Qualifications
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Amazon Web Services (AWS)PythonJob Description for Data Engineer Role:-
Must have:
Experience working with Programming languages. Solid foundational and conceptual knowledge is expected.
Experience working with Databases and SQL optimizations
Experience as a team lead or a tech lead and is able to independently drive tech decisions and execution and motivate the team in ambiguous problem spaces.
Problem Solving, Judgement and Strategic decisioning skills to be able to drive the team forward.
Role and Responsibilities:
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PostgreSQLABOUT US.
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.
THE POSITION
Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.
QUALIFICATION AND EXPERIENCE
- Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
- Experience of working in a production support environment
- Engineering or Equivalent degree
- Passion for open-source technologies is desired
ADDITIONAL SKILLS
- Install & Configure PostgreSQL, Enterprise DB
- Technical capabilities PostgreSQL 9.x, 10.x, 11.x
- Server tuning
- Troubleshooting of Database issues
- Linux Shell Scripting
- Install, Configure and maintain Fail Over mechanism
- Backup - Restoration, Point in time database recovery
- A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
- A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
RESPONSIBILITIES
- Monitoring database performance
- Optimizing Queries and handle escalations
- Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
- Implement security features
- DR implementation and switch over
LOCATION: Bangalore
Experience: 4 yrs plus
Package: upto 12 LPA
The work you do will be critical to developing a portfolio that will contribute to our long-term growth strategy.
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Must-haves
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● 1-2 years of corporate fundraising or sales experience
● Good written and verbal communication skills
● An incredible passion for our mission that invigorates and excites everyone with whom you share it with
● A collaborative mindset and ability to work with teams cross-functionally to deepen and expand donor engagement
● Drive and sophistication, excited by the opportunity to help shape the future of the fundraising department and the organisation as a whole
● Highly developed interpersonal skills with the presence and personal style to represent the organisation to multiple constituents
React NativeYou will be responsible for architecting and building applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
Responsibilities:
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
Maintain code and write automated tests to ensure the product is of the highest quality.
Transition existing React web apps to React Native.
Skills:
Firm grasp of the JavaScript (TypeScript would be a plus)
Knowledge of functional or object-oriented programming
Ability to write well-documented, clean Javascript code
Familiarity with native build tools, like XCode, Android Studio
Understanding of REST APIs, the document request model, and offline storage
Experience with automated testing suites
Send across:
Your LinkedIn profile
Your Github profile
Links to projects you have built
Who We Are? Square Yards is a technology-enabled O2O transaction and aggregator platform for Global Real Estate. It offers a comprehensive, integrated menu of Global Property & Asset Portfolio. We have over 12,500+ satisfied customers worldwide through our direct presence in 40 cities in 10 Countries including India, UAE, Qatar, Oman, Singapore, UK, Hong Kong, Malaysia, Australia and Canada. Our range of portfolio includes Square Capital, Square Connect, Bling Events & Square Marketing Technologies Company website: https://www.squareyards.com" target="_blank">https://www.squareyards.com
Qualification : Graduation ,Post graduate /MBA Industry:
Real Estate Salary:2.5 to 8
Experience: 0-5 years
Job description:
1. Build good Working relationship among Brokers and Clients.
2. Understand the core values of the company and its goals.
3. Research the market and related products for possible business opportunities.
4. Present the product favorably and in a structured professional way face to face.
5. Maintain and Develop relationships with channel partners in person and via telephone calls and e mails.
6. Respond to incoming e mail and Phone enquiries.
7. Act as a contact between our company and its existing and potential markets.
8. Negotiate the terms of an agreement and close deals.
9. Challenge any objections with a view to getting the customer to buy.
10. Advise on forth coming product developments and discuss special promotions to the brokers
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon