
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

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Requirements
- Design, implement, and manage CI/CD pipelines using Azure DevOps, GitHub, and Jenkins for automated deployments of applications and infrastructure changes.
- Architect and deploy solutions on Kubernetes clusters (EKS and AKS) to support containerized applications and microservices architecture.
- Collaborate with development teams to streamline code deployments, releases, and continuous integration processes across multiple environments.
- Configure and manage Azure services including Azure Synapse Analytics, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and other data services for efficient data processing and analytics workflows.
- Utilize AWS services such as Amazon EMR, Amazon Redshift, Amazon S3, Amazon Aurora, IAM policies, and Azure Monitor for data management, warehousing, and governance.
- Implement infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate provisioning and management of cloud resources.
- Ensure high availability, performance monitoring, and disaster recovery strategies for cloud-based applications and services.
- Develop and enforce security best practices and compliance policies, including IAM policies, encryption, and access controls across Azure environments.
- Collaborate with cross-functional teams to troubleshoot production issues, conduct root cause analysis, and implement solutions to prevent recurrence.
- Stay current with industry trends, best practices, and evolving technologies in cloud computing, DevOps, and container orchestration.
**Qualifications: **
- Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent work experience.
- 5+ years of experience as a DevOps Engineer or similar role with hands-on expertise in AWS and Azure cloud environments.
- Strong proficiency in Azure DevOps, Git, GitHub, Jenkins, and CI/CD pipeline automation.
- Experience deploying and managing Kubernetes clusters (EKS, AKS) and container orchestration platforms.
- Deep understanding of cloud-native architectures, microservices, and serverless computing.
- Familiarity with Azure Synapse, ADF, ADLS, and AWS data services (EMR, Redshift, Glue) for data integration and analytics.
- Solid grasp of infrastructure as code (IaC) tools like Terraform, CloudFormation, or ARM templates.
- Experience with monitoring tools (e.g., Prometheus, Grafana) and logging solutions for cloud-based applications.
- Excellent troubleshooting skills and ability to resolve complex technical issues in production environments.
Job details
Pay
- ₹1.8LPA - ₹2.5LPA(Year)
Job type
- Full-time
Education : Any UG Degree
Shift and schedule
- Rotational shift
Location : Singanallur,Coimbatore
Mandatory :
Valid Driver’s License
Driving Skills


Job Description:
As an Odoo Developer, you will play a crucial role in designing, developing, and implementing Odoo ERP solutions for our clients. You will work on both default Odoo modules and custom Odoo module development, ensuring that our clients' business processes are efficiently supported by the ERP system.
Key Responsibilities:
- Collaborate with project managers, business analysts, and clients to gather and understand requirements.
- Customize and configure Odoo ERP modules based on client needs.
- Develop and maintain custom Odoo modules to extend ERP functionality.
- Utilize Python for Odoo development, ensuring high-quality code.
- Create and optimize web-based user interfaces using HTML, CSS, and JavaScript (jQuery).
- Experience with RESTful and SOAP web services for integration purposes.
- Implement APIs in Odoo to connect with third-party applications.
- Test and debug Odoo modules to ensure they meet quality standards.
- Provide technical support and troubleshooting assistance for Odoo implementations.
- Keep abreast of Odoo updates and trends to suggest improvements and optimizations.
- Collaborate with the development team to enhance overall system performance and reliability.
Qualifications:
- Minimum of 2 years of experience as an Odoo Developer.
- Proficiency in Python for Odoo development.
- Strong knowledge of Odoo's default modules and features.
- Experience with HTML, CSS, jQuery, and JavaScript for web development.
- Familiarity with web services, including RESTful and SOAP.
- Previous experience in API implementation within Odoo.
- Problem-solving skills and attention to detail.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Adept at time management and meeting project deadlines.
Preferred Qualifications:
- Odoo certification is a plus.
- Experience with other programming languages or frameworks.
- Knowledge of database management (PostgreSQL).
- Previous experience with ERP implementations.
Benefits:
- Competitive salary
- Health and wellness benefits
- Opportunities for professional growth and development
- Collaborative and innovative work environment

What You'll Do :
You will be a part of our backend team working on keeping our REST API and GraphQL API up and running and making sure that our users get the right data at the right time.
You will have ownership of developing and maintaining our backend services including users, courses, and operations tools that manage our product and logistics.
You will work on architecting and scaling highly-available RESTful services and back-end systems from scratch.
This is a position for an experienced Node programmer with at least 2 years under the belt, but you don't have to be a rock star, a ninja, or a superhero to apply.
What You'll Need :
You will fit well in the backend team if you are passionate about technology and have experience programming in Node. Knowledge of technologies like Cassandra, Elasticsearch, PostgreSQL, REST and JSON will help you get going from day one.
As an experienced Node developer, you should be intimately familiar with the platform, with
JavaScript, and with the stables of full-stack web development : HTTP, JavaScript, CSS, HTML, SQL.
It's a bonus if you're broadly familiar with other languages as well- we write some services in Go and have data pipelines written in Python- but your main work will be JavaScript through and through.
You will be a perfect match with our team if you love collaborating with people from all disciplines to solve complex problems, always want to learn new skills and take ownership of your work.

Responsibilities:
- Writing and maintaining the modules of Magento 2.X EE websites;
- Write clean, modular, robust code to implement the desired requirements with little or no supervision;
- Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround;
- Contribute ideas for making the application better and easier to use;
- Create reusable components, which can be configured for different projects;
- Create test plans and perform thorough quality analysis on the code before go live;
- Research on new integration and plug-in capabilities.
We are looking for Advance Java developers who want to help us design cutting edge scalable products to meet our rapidly growing business. We are building out a team and looking for multiple levels but you should have at least 6+ years of programming experience.
Key Responsibilities
- Build high availability and extreme reliable high volume transactional systems.
- Deliver reliable solutions that handle massive data and high traffic.
- Complete ownership of problem-free execution of owned modules and solutions.
- Focus on code optimization, code quality, maintainability etc.
Skills required
- Hands-on experience in Core J2EE or Core Java (collection, multithreading).
- Proficiency in Spring, Hibernate, Kafka, JDBC.
- Excellent data structure & algorithm and problem solving skills.
- Strong working knowledge of Databases – MySQL/NoSQL, OS - Windows/Linux.
- Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development.
- Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github, Google Developer Groups (GDGs).
- Customer-focused, react well to changes, work with teams and able to multi-task.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment to maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Handling escalations from employees in an efficient and friendly manner
- Ensuring Policy creation and management for IT operations and Network management
- Firewall handling – Sophos preferred – Master/ Slave configuration, setting up from scratch
- Setting up wifi access network (Ruckus ZoneDirector preferred)
- Managing Servers, PCs and Laptops (setup, configuration, maintenance) running Microsoft Windows, MacOS and Ubuntu Unix
- Setting up and configuring peripherals like Printers and Scanners
- Basic troubleshooting of computers and peripherals
- Google Suite / Workplace - Managing an organization in GSuite
- Managing internet connections including DSL and Leased Lines.
- Setting up downtime alerts, backup configurations
- Managing network infrastructure like cabling, connection points, adding routers and/ or switches as needed
- Creating OS images
Desired Candidate Profile
What you need to have:- A Bachelor’s Degree with relevant experience is a must
- You should have 3 - 5 years professional work experience in managing IT infrastructure
- Well versed with setting up and maintaining cloud based solutions for following
- Data Loss Prevention (McAfee preferred)
- End Point Protection (McAfee preferred)
- End point management (Intune preferred)
- Active Directory (Azure AD preferred)
- Unix based anti-virus software (Sophos preferred)
- Good understanding of image creation of Windows, Mac and Unix machines with pre-configured software
- Experience with PAM (Privileged Access Management) tools
- Well versed with audits and compliance (ISO 27001 or similar)
- Good experience of Asset Management
- Hands on experience on creating reports using excel sheets (Google Sheet/ Microsoft Excel), pivot tables, vlookups
- Familiarity with Shell Scripting/ Windows Automation via task scheduler etc.




Responsibilities
- Technical Guidance: You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.
- Execution and Delivery: You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.
- Team management : You will be responsible for hiring and mentoring your team; helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.
- Technical depth: You have the strong technical competence required to gain credibility. Ability to architect, design and code yourself. Technical experience in building and operating web-based applications. Deep understanding of all layers of the web-stack work (from the client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.
- Execution ability: Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.
- You must have a degree in Computer Science or a related field. Strong understanding of object- oriented programming, concurrency and fundamentals of computer-science.
- Total of 9+ years’ experience building cutting edge products. Deep experience in building very large scale applications and 2 + years’ experience in team management.
- Strong problem solving skills, data structures and algorithms.


• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.
• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.
EXPERIENCE: 0 - 1 ( Freshers are highly preferrable)
Freshers with any graduation in any stream can apply for this job
Two Rotational weekoff will be provided
JOB LOCATION: Gurgaon
SKILLS REQUIRED : kannada and English language

