The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise.
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InternetSoft is seeking a motivated and detail-oriented individual to join our team as an
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Job Title: Online Sales Representative
Location: Work from home
Job Type: Freelance, commission-based
Job Summary:
We are seeking self-motivated individuals to join our team as Online Sales Representatives. As a Sales Representative, you will be responsible for promoting and selling our products and services through online channels. You will work on a freelance basis and will be compensated on a commission-based structure, with earning potential ranging from $30 to $50 per day depending on the number of sales.
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We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our https://resources.jobsoid.com/job-descriptions/industry/sales">Sales Department.
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them regularly.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report-writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
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High school diploma or equivalent.
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JavaAbout Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
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- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
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- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
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Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
PythonDjango
FlaskWorked in Python Flask framework / or similarhttps://anuntatech.turbohire.co/jobdescription/3a6dd0d3-75f4-49b7-9378-0b2b336cec36?utm_source=CareerPage">Django building REST APIs.
Worked in Linux Environment.
Would be an advantage if they have Domain knowledge in Virtualization Or Cloud platformshttps://anuntatech.turbohire.co/jobdescription/3a6dd0d3-75f4-49b7-9378-0b2b336cec36?utm_source=CareerPage">Azure, AWS, or Computer networking.
It is added advantage to have C++ Application programming.
Javascript
Laravel
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Vue.jsIf you're early in your career (0-4 years of experience), want to learn about real-world product building, and still make decent money, this opportunity would be a great fit.
We need you –
1. to be a full-stack developer
2. can articulate and write well
3. to be a generalist
4. to have a passion for learning, and applying the knowledge
5. to be self-managed and disciplined
If you are someone who can relate to all the statements below, you're the one we are looking for.
1. Built and scrubbed many side projects
2. Have at least a dozen ideas in their backlog that they want to get to someday
3. You've taught yourself skills using Internet
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon