
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

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This role is a great fit for someone who is creative, bold, and deeply excited about building brands people remember. You’ll work closely with the Founders and the GTM leadership team to shape Reo.Dev’s brand narrative - how we show up in the market, how we’re talked about, and how we stand out in a crowded DevTool ecosystem.
Reo.Dev is at a breakout moment. We launched in Oct 2023, and within just two years we’ve become one of the most talked-about platforms in the DevTool world. The best DevTool companies globally use Reo, and we’ve reached strong PMF. Now we’re entering our next chapter - moving from being known to owning the DevGTM narrative.
This is where you come in.
🎨 What will you be working on?
- Conceptualising and executing bold brand campaigns that make Reo.Dev memorable in the DevTool and GTM ecosystem
- Coming up with out-of-the-box, viral-worthy ideas - content, stunts, collaborations, launches, narratives
- Building brand moments around launches, reports, events, conferences, and cultural moments
- Collaborating with creators, designers, and agencies (especially in the US / global markets) to bring ideas to life
- Experimenting with formats - video, social, community-led campaigns, experiential ideas
- Owning brand execution end-to-end: idea → execution → distribution → learning
- Helping Reo.Dev build a distinct, memorable, category-defining brand
What would help you excel at this job:
- Someone who naturally thinks in ideas and narratives
- Comfortable taking creative risks and trying unconventional approaches
- Strong execution bias - you don’t stop at “this would be cool”
- Experience working with or managing creators, freelancers, or agencies
- Exposure to US / global markets and sensibilities is a strong plus
- Enjoy operating in early-stage environments with high ownership
- Prior experience in a creative agency is a plus
👯 What qualities we look for in our team members?
While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:
- Work hard, hands-on and want to grow really fast.
- Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
- Execute fast.
- Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
- Are someone people like to work with, low on ego, high on humility
- Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
- Have a longish view of your career growth and not optimising for the next 1-2 years
Job Title: IntelliMatch
Location: Bangalore (Hydrid)
Experience: 6+ Years
Employment Type: Full-time
Role:
We are looking for a highly skilled and experienced professional with deep knowledge in IntelliMatch and Microsoft SQL Server (MSSQL) to join our dynamic team. The ideal candidate should have a strong understanding of financial reconciliations and hands-on experience implementing IntelliMatch solutions in enterprise environments. Working experience with ETL tools preferably Informatica.
Key Responsibilities:
- Design, configure, and implement reconciliation processes using IntelliMatch.
- Manage and optimize data processing workflows in MSSQL for high-performance reconciliation systems.
- Working experience with ETL tools preferably Informatica
- Collaborate with business analysts and stakeholders to gather reconciliation requirements and translate them into technical solutions.
- Troubleshoot and resolve complex issues in the reconciliation process.
- Ensure data accuracy, integrity, and compliance with business rules and controls.
- Support end-to-end testing and deployment processes.
- Document technical solutions and maintain configuration records.
- 6+ years of IT experience with a strong focus on IntelliMatch (FIS) implementation and support.
- Hands-on expertise in MSSQL writing complex queries, stored procedures, performance tuning, etc.
- Strong knowledge of reconciliation workflows in financial services.
- Ability to work independently in a fast-paced environment.

Job Details
- Job Title: Lead I - Data Engineering
- Industry: Global digital transformation solutions provider
- Domain - Information technology (IT)
- Experience Required: 6-9 years
- Employment Type: Full Time
- Job Location: Pune
- CTC Range: Best in Industry
Job Description
Job Title: Senior Data Engineer (Kafka & AWS)
Responsibilities:
- Develop and maintain real-time data pipelines using Apache Kafka (MSK or Confluent) and AWS services.
- Configure and manage Kafka connectors, ensuring seamless data flow and integration across systems.
- Demonstrate strong expertise in the Kafka ecosystem, including producers, consumers, brokers, topics, and schema registry.
- Design and implement scalable ETL/ELT workflows to efficiently process large volumes of data.
- Optimize data lake and data warehouse solutions using AWS services such as Lambda, S3, and Glue.
- Implement robust monitoring, testing, and observability practices to ensure reliability and performance of data platforms.
- Uphold data security, governance, and compliance standards across all data operations.
Requirements:
- Minimum of 5 years of experience in Data Engineering or related roles.
- Proven expertise with Apache Kafka and the AWS data stack (MSK, Glue, Lambda, S3, etc.).
- Proficient in coding with Python, SQL, and Java — with Java strongly preferred.
- Experience with Infrastructure-as-Code (IaC) tools (e.g., CloudFormation) and CI/CD pipelines.
- Excellent problem-solving, communication, and collaboration skills.
- Flexibility to write production-quality code in both Python and Java as required.
Skills: Aws, Kafka, Python
Must-Haves
Minimum of 5 years of experience in Data Engineering or related roles.
Proven expertise with Apache Kafka and the AWS data stack (MSK, Glue, Lambda, S3, etc.).
Proficient in coding with Python, SQL, and Java — with Java strongly preferred.
Experience with Infrastructure-as-Code (IaC) tools (e.g., CloudFormation) and CI/CD pipelines.
Excellent problem-solving, communication, and collaboration skills.
Flexibility to write production-quality code in both Python and Java as required.
Skills: Aws, Kafka, Python
Notice period - 0 to 15days only
Job Description :
Java Full Stack Developer (Java + Angular) We are solving complex technical problems in the financial industry and need talentedsoftware engineers to join our mission and be a part of a global software development team. As a Java Full Stack Developer, you will be responsible for designing, developing, and maintaining enterprise applications using Java and Angular. You will collaborate with cross-functional teams to define, design, and ship newfeatures, and you will work closely with Architects to ensure the technical feasibilityof designs and implement them accordingly.
Required Skills: Exp. - 4 to 9 years. Experience in Core Java 8 and above, Spring (including Core, Web Mvc, Batch, Cloud etc). Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be awareof enterprise application design patterns. Should be able to analyze, design, develop and test complex, low-latency clientfacing applications. Develop user interfaces for modern web applications using Angular.
- Modeling complex problems, discovering insights, and identifying opportunities through the use of statistical, algorithmic, mining, and visualization techniques
- Experience working with business understanding the requirement, creating the problem statement, and building scalable and dependable Analytical solutions
- Must have hands-on and strong experience in Python
- Broad knowledge of fundamentals and state-of-the-art in NLP and machine learning
- Strong analytical & algorithm development skills
- Deep knowledge of techniques such as Linear Regression, gradient descent, Logistic Regression, Forecasting, Cluster analysis, Decision trees, Linear Optimization, Text Mining, etc
- Ability to collaborate across teams and strong interpersonal skills
Skills
- Sound theoretical knowledge in ML algorithm and their application
- Hands-on experience in statistical modeling tools such as R, Python, and SQL
- Hands-on experience in Machine learning/data science
- Strong knowledge of statistics
- Experience in advanced analytics / Statistical techniques – Regression, Decision trees, Ensemble machine learning algorithms, etc
- Experience in Natural Language Processing & Deep Learning techniques
- Pandas, NLTK, Scikit-learn, SpaCy, Tensorflow
We are looking out for Flutter Developers who will be running and designing product application features across various cross platform devices. We are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. You should be passionate about writing code, and taking up full ownership of app development.
Qualification :
Bachelor's degree in computer science, software engineering, or a related field is preferred.
Experience :
Minimum 1 year experience in Flutter or Andriod App Development.
Responsibilities
- ● Building and shipping a robust application to Android/iOS devices using a single codebase
- ● Writing readable and clear code using Dart that will be extensively documented for future use and upgrades
- ● Sharing feedback and brainstorming ideas with teams to improve the development process
- ● Understand basic concepts of design for developing user friendly applications
- ● Stay up to date with the latest technologies
- ● Familiarize yourself with the different stacks and products.
- ● Lead development initiatives for other features
- Job Qualifications and Skill Sets
- ● Experience in development of Android/iOS applications and have deployed them on Google Play/App Store
- ● 3+ years knowledge in mobile app development
- ● In depth understanding of Object Oriented programming
- ● Familiarity using Git and IDEs like Android Studio & VS Code
- ● Understanding of the Agile Software Development Life Cycle and been exposed to
- Scrum projects
- ● Knowledge of Dart programming language, Rest APIs and integration of various APIs
- from third parties
- ● Comfortable using test cases for debugging code, enhancing performance and reliability
- ● Track record of successfully managing multiple company or customer websites
- ● Excellent time-management and communication skills
UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.
Responsibilities:-
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images.
Key Skills:-
- UI/UX Designer, Portfolio of design projects,HTML,CSS
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
|
Sr AI Scientist, Bengaluru |
Job Description
Introduction
Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis. Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by YCombinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Your Roles and Responsibilities
The role involves computer vision tasks including development, customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc.) and traditional Image Processing (OpenCV etc.). The role is research focused and would involve going through and implementing existing research papers, deep dive of problem analysis, generating new ideas, automating and optimizing key processes.
Requirements:
- 4+ years of relevant experience in solving complex real-world problems at scale via computer vision based deep learning.
- Strong problem-solving ability
- Prior experience with Python, cuDNN, Tensorflow, PyTorch, Keras, Caffe (or similar Deep Learning frameworks).
- Extensive understanding of computer vision/image processing applications like object classification, segmentation, object detection etc
- Ability to write custom Convolutional Neural Network Architecture in Pytorch (or similar)
- Experience of GPU/DSP/other Multi-core architecture programming
- Effective communication with other project members and project stakeholders
- Detail-oriented, eager to learn, acquire new skills
- Prior Project Management and Team Leadership experience
- Ability to plan work and meet deadlines
Responsibilities:
∙ Should be able to create and take ownership of all user interface copy and messaging across the product.
∙ Ability to ideate, set the tone for content, and drive cohesive product narratives that are easy to read, positive, and engaging.
∙ Content being a key role in the product experience, ensure the text and visuals achieve a perfect balance and harmony.
∙ Enhance and elevate the product experience by ensuring consistency and crispness in the voice and tone of our product.
∙ Collaborate and work closely with all stakeholders.
Requirement / Desired Skills:
- 3-5 yrs. of relevant experience in user-centered product writing for the web and mobile applications.
- Must be proficient in English with exceptional copywriting skills.
- Should connect with the target audience through effective/persuasive writing skills
- Passion for solving complicated problems and making things simple.
- Excellent communication skills.
- Attention to detail.
- Knowledge of UX principles, best practices, and how to use data to drive informed user insights.
- A portfolio of relevant work samples showcasing remarkable execution, from process to outcomes.










