The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
Spring Boot
Angular (2+)Job Description – Technical Lead (Java Spring Boot + Angular)
Role Overview
We are looking for a highly skilled Technical Lead with strong experience in Java Spring Boot and Angular to lead a team of developers for a client project based out of Whitefield, Bangalore. The role requires hands-on development, design, architecture understanding, code review, and team coordination.
Key Responsibilities
- Lead a team of 9 developers and provide technical guidance.
- Perform hands-on development using Java, Spring Boot, Angular.
- Drive solution design, code quality, best practices, and performance optimization.
- Work closely with the client’s product owners and architects.
- Conduct code reviews, technical grooming, and sprint planning.
- Troubleshoot and resolve complex technical issues.
- Ensure timely delivery of modules with high quality.
- Mentor team members and support them in solving technical blockers.
Technical Skills Required
- Strong expertise in Java 8+, Spring Boot, REST APIs.
- Strong front-end experience with Angular 8+, TypeScript, HTML, CSS.
- Experience with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
- Hands-on with Git, Maven/Gradle, Jenkins, CI/CD.
- Knowledge of cloud platforms (AWS) is an added advantage.
- Experience with Agile/Scrum methodologies.
Soft Skills
- Excellent communication and client-facing skills.
- Ability to lead, mentor, and motivate the team.
- Strong problem-solving and analytical skills.
What We’re Looking For
● 2–4 years of experience in digital product/service sales, partnerships, or client strategy.
● Strong negotiation and relationship-building skills.
● Exposure to high-ticket deals (₹5L+/month preferred).
● Proficiency with CRM platforms (e.g., Salesforce, HubSpot).
● Backgrounds we prefer:
○ Digital Marketing / AdTech / Online Media
○ Fintech / Investment / Digital Banking
● Self-driven and strategic — with a partnership, not transactional, mindset.
Role Overview
● Full-time, on-site role focused on building demand-side partnerships.
● Involves research, strategic outreach, and long-term alliance building.
● Structured and insight-driven — not a traditional BD role.
● Complete ownership from lead research to onboarding and retention.
Position Overview:
We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.
Key Responsibilities:
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- Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
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Required Qualifications:
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- JSON working knowledge.
- Build SQL queries when required (MySQL 8.0 as backend)
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- Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)
NodeJS (Node.js)Skillset: Aem+node
Experience: 3 to 9 Years
Location: Bangalore , Hyderabad , Pune , Chennai
Notice Period: Immediate to 15 Days
Job Description:
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- Primary responsibility is to tie up and get into commercial agreements with schools for the Jodo monthly EMI plan
- Account Management? Enable Jodo to liaison with the schools tied up with, for close to everything from meeting the parents, doing events etc.
- Forge a strong relationship with the school management and principal and be their first port of call on anything to do with finances
- Team building - taking the lead in building a high quality sales team
Requirements
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- Entrepreneurial mindset - the ability to be able to crack school deals independently and work to get tangible results without too much handholding
- Willingness to be on the ground most of the time and doing field sales
- Relevant experience of selling to schools is desirable but not a requirement
- Fluency in Kannada is a huge positive
Intrinsics Required
- Hustle ? the ability to get things done
- High sense of ownership
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HTML/CSS
JavascriptAngular (2+)
AngularJS (1.x)The programmer must have 2-3 years plus work experience with:
Visual Basic .NET and Visual Basic 6, including the use of program “classes” and creation of DLL’s
SQL Server databases, SQL, ADO.NET
Crystal Reports Experience with the following is desirable but not required:
ASP.NET
MS Word, MS Excel, MS Exchange
Networking/LANs, TCP/IP protocol
Job Summary:
The position of a Software Developer is a full time VB6 Programmer role. He will be primary responsible for maintaining and developing code. As a VB 6 programmer you will be responsible for to plan program code, enhancements and changes. Job Responsibilities: 1. To create, test and maintain software product codes. 2. Provides assistance to technical staff when they are unable to resolve a program, SQL database. 3. To resolve customer queries as assigned to resolve a problem. 4. Perform all other duties as needed or required to maintain and grow profitable business within the assigned areas.
React Native
Android Development
iOS App DevelopmentWe are building 25+ years of strong regional business acumen, deep relations, and experienced management to revolutionaries trade through comprehensive digital platform and to fulfill the needs of consumers, retailers, suppliers, distributors and manufacturers through digital brands with a vision to disrupt, build, and own the retail business value chain in each market.
We at the present have our presence in UAE, India, Iraq and Saudi Arabia.
Job Description :
- Architect, build and maintain excellent React Native applications with clean code
- Technical design of complex mobile applications
- Implement pixel perfect UI's that match designs
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to IOS and Google Play stores.
- Work with native modules when required
- Guide team members for design and implementation tasks
- Co-ordinate end-to-end implementation
- Cooperate with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.
Perks of working with us :
- Objectives are set to help you align and contribute to the mission
- Ample opportunities for interacting with customers, product managers and the leadership
- You will self-asses your progress while managers will guide you through continuous feedforward.
- Leverage and build strong connections across communities of interests
- Pick your Mentor to help you navigate the present and drive your future
- Continuous learning and upskilling through Nexversity
- Flexibility to move across functions, skills and technologies
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JavaJavascriptMerkle|Sokrati, a leader in Paid Search & Social Advertising, provides a sophisticated technology solution to efficiently manage Digital Marketing campaigns for several brands in India. The technology developed takes a beating of serving and tracking 20M+ impressions a day. It runs crunching algorithms and keyword discovery routines using distributed computing, housing the entire data in distributed caches and sharded MySQL databases.
To be a geek at Merkle|Sokrati you need to know how to build scalable and high-performance systems. Nothing at Sokrati is small. We start with a proof of concept that demands a traffic rate of 10M+! To achieve any of this you need to understand Distributed Systems, Distributed Caching, High-scale Databases. And we possess the skills to create software that makes this entire heterogeneous system function together even if it runs on 100 boxes. A system that is so widely used cannot sustain any downtime and hence it uses elegant high-availability techniques to survive an outage. Not many startups can say “been there, done that”!
@Merkle|Sokrati, you will:
- Implement solutions for broadly defined problems
- Drive best practices and engineering excellence
- Be involved in the development of code in object-oriented languages like Java etc and build large scale robust distributed systems
- Be involved in full fledged product development.
- Build New Features, Push them to production fast.
- Debug production issues across services and levels of the stack
- Build services or APIs which will for easy application integrations at Sokrati to develop applications faster.
- Build scalable/fault-tolerant backend systems that process and analyze billions of data points every day.
You'd fit right in if you have:
- 2-4 years of experience in building successful production software systems
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Computer Science)
- Experience developing software services and an understanding of design for scalability, performance and reliability.
- Mastery of the tools of the trade, including a variety of modern programming languages (Python, Java, JavaScript, C/C++) and open-source technologies (Linux, Spring)
- Proven ability to work in a fast paced, agile and in an ownership and results oriented culture
If you are excited about:
- Having an unmatched startup experience that allows you to work on bleeding-edge technologies.
- Making a splash in a multi-billion dollar Digital Advertising industry
- Learning & Growing far beyond your current horizon
- A place full of like-minded & ridiculously smart folks
- A start-up culture that you'd cherish forever in your work life
Feel like you are a good fit? We would love to hear from you!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon