
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

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A Node.js job description typically outlines the responsibilities, qualifications, and expectations for a Node.js developer or related role. Node.js is a popular runtime environment for executing JavaScript on the server-side, making it an essential technology for web and application development. Below is a sample Node.js job description:
Job Title: Node.js Developer
Job Description:
Position Overview:
We are seeking a skilled Node.js developer to join our dynamic team. As a Node.js developer, you will be responsible for designing, implementing, and maintaining server-side applications using Node.js. Your primary focus will be on developing scalable, efficient, and high-performance applications while working closely with our front-end and back-end developers.
Responsibilities:
- Develop server-side applications using Node.js and Express.js or other Node.js frameworks.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Build and optimize APIs for mobile and web applications.
- Implement security and data protection measures.
- Troubleshoot and resolve software defects and performance issues.
- Write clean, maintainable, and testable code.
- Deploy applications on cloud platforms like AWS, Azure, or Heroku.
- Stay up-to-date with Node.js and related technologies, and incorporate best practices and emerging trends into development processes.
- Perform code reviews to ensure code quality and adherence to coding standards.
- Participate in the development of technical documentation.
- Collaborate with cross-functional teams to develop and maintain software applications.
- Support and maintain the application infrastructure, including monitoring, scaling, and performance optimization.
Qualifications:
- Proven experience as a Node.js developer or similar role.
- Strong proficiency in JavaScript and its core concepts.
- Experience with Node.js and server-side frameworks like Express.js.
- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.
- Understanding of asynchronous programming and event-driven architecture.
- Knowledge of database systems (e.g., MongoDB, PostgreSQL, MySQL).
- Experience with version control systems (e.g., Git).
- Basic knowledge of DevOps and cloud platforms.
- Good communication and collaboration skills.
- Problem-solving abilities and attention to detail.
- Ability to work both independently and as part of a team.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Additional Skills (Preferred but not required):
- Experience with microservices architecture.
- Knowledge of containerization technologies like Docker and Kubernetes.
- Familiarity with test-driven development (TDD).
- Understanding of authentication and authorization mechanisms.
- Experience with continuous integration and continuous deployment (CI/CD) pipelines.
Company Culture and Benefits:
- We offer a collaborative and innovative work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Flexible work arrangements and remote work options.
About the Role
A DevOps Engineer in Snappymob configures, monitors, and manages the Cloud Management service. You should be able to identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with the best practices and company security policies.
Responsibilities
- Configures the AWS cloud management service and uses tools to monitor and manage their services carefully.
- Manages the full AWS Lifecycle, Provisioning, Automation, and Security.
- Works with customers, solution architects, and product teams to drive migrations.
- Assists in the execution of migration discovery workshops with large enterprise customers.
- Maintains Data Integrity, Data Recovery, and access control while you use the AWS application platform.
Requirements
- More than 2 years of working experience in DevOps and cloud management.
- Strong proficiency in AWS services and migrations.
- Ability to think critically, analyze and break down problems into manageable components.
- Ability to communicate and work well with others.
Advantages
- Experience with AWS cloud migrations.
- Possesses AWS certifications in solution architecting or DevOps.
- Experience with managing CI/CD and deployment of services to the cloud.
- Experience with containerization and orchestration solutions (eg: Docker and Kubernetes)
As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.
By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them with honest, no-nonsense advice.
Visit us at snappymob.com to find out more about what we do.
RESPONSIBILITIES
- As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities.
- Approaching potential leads and closing them within a stipulated time frame.
- Create exclusive distributors, exclusive super stockiest and business associates for the company.
- keep abreast with stock reports, inventory, product orders,re-order etc.
- REQUIREMENTS
- Bachelor's degree in business, marketing or a related field.
- experience in sales, marketing or related field.
- strong communication skills.
- Own the end-to-end design process of the team to drive high-quality product design.
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Find creative ways to solve UX problems(usability and findability)
- Deliver a constant focus on improvement. Leverage metrics, user testing, and innovative design thinking to guide your leading design decisions.
- Bring an in-depth understanding of design patterns across web and mobile
- Sense of ownership and pride in your performance and its impact on the company's success
- Critical thinking and problem-solving skills
- Wants to work in a fast-paced environment, good to have experience in a Product based startup.
Qualifications
2-6 years of designing B2C products for mobile & web.
- Have experience with accessibility and A/B testing.
- A track record of leading and inspiring design teams.
- Experience setting up user research programs and testing methodologies that drive
design decisions.
Education - Any Graduate
Note - Send the design portfolio along with updated resume
Experience - 2+ Years
Job Description -
Must have good knowledge in Adobe - Photoshop, Illustrator and Corel draw, Indesign, 3ds max , Maya and Blender.
Solid knowledge of design and visual principles.
Demonstrated portfolio showing creative, design skills.
Great multi-tasking skills.
Job Type: Full-time
Expected Start Date: October 1st, 2021
BetterInvest is an Alternative investment platform that envisions to empower retail investors with access to investment opportunities, which were available to the wealthy 1%, via fractional ownership.Visit http://www.betterinvest.club/" target="_blank">www.betterinvest.club to learn more.Responsibilities
- Research and write industry-related content
- Create new content to assist marketing campaigns
- Promote content through multiple channels
- Update website content as needed
- Optimise content using SEO best practices
- Expertise in using content management software, social media platforms and SEO techniques
- Must have written and published blog articles and social media content
- Knowledge about personal finance and investment opportunities is a plus

- At least 2+ years of product development experience with expertise in designing and implementing high-performance java enterprise applications
- Extensive knowledge in Object-Oriented Programming and Design
- Extensive knowledge of Java, Spring, Spring MVC, Spring Boot, Hibernate, Struts
- Exposure to or experience with Git, Bitbucket, Jira, Jenkins etc.
- Experience with HTML/XHTML, CSS, Javascript, AJAX, DOM, Reactjs
- Extensive knowledge in creating and consuming RESTful API
- Extensive knowledge in automated unit testing using JUnit
- Experience in AWS infrastructure
- Knowledge in writing SQL queries and interacting with database systems such as Oracle, SQL Server,
- Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation
- Knowledge in design patterns
- Knowledge of Data modeling in RDBMS or NoSQL databases
- A proactive approach to identify alternatives for a given problem statement
- Should have worked on enterprise-class applications
- Should have worked in an Agile environment
- Excellent oral and written communication skills

