Service Desk Engineer

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Designation: Principal Data Engineer

Experience: Experienced

Position Type: Full Time Position

Location: Hyderabad

Office Timings: 9AM to 6PM

Compensation: As Per Industry standards

About Monarch:

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world.

Description:

Monarch Tractor likes to invite an experience Python data engineer to lead our internal data engineering team in India. This is a unique opportunity to work on computer vision AI data pipelines for electric tractors. You will be dealing with data from a farm environment like videos, images, tractor logs, GPS coordinates and map polygons. You will be responsible for collecting data for research and development. For example, this includes setting up ETL data pipelines to extract data from tractors, loading these data into the cloud and recording AI training results.

This role includes, but not limited to, the following tasks:

● Lead data engineering team

● Own and contribute to more than 50% of the data engineering code base

● Scope out new project requirements

● Costing data pipeline solutions

● Create data engineering tooling

● Design custom data structures for efficient processing of data

Data engineering skills we are looking for:

● Able to work with large amounts of text log data, image data, and video data

● Fluently use AWS cloud solutions like S3, Lambda, and EC2

● Able to work with data from Robot Operating System

Required Experience:

● 3 to 5 years of experience using Python

● 3 to 5 years of experience using PostgreSQL

● 3 to 5 years of experience using AWS EC2, S3, Lambda

● 3 to 5 years of experience using Ubuntu OS or WSL

Good to have experience:

● Ray

● Robot Operating System

What you will get:

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success. 

Key responsibilities: We are seeking a highly motivated and experienced Frontend Developer with a strong focus on React JS. In this role, you will be responsible for developing and implementing user-friendly, high-performance web applications. You will be working closely with our team of designers, developers, and project managers to ensure the successful delivery of high-quality digital products.

Responsibilities:

Develop new user-facing features using React JS

Build reusable components and libraries for future use

Collaborate with design and development teams to ensure the technical feasibility of UI/UX designs

Optimize applications for maximum speed and scalability

Write clean, maintainable, and efficient code

Stay up-to-date with emerging trends and technologies in frontend development

Participate in code reviews and contribute to the improvement of development processes

Communicate effectively with team members to ensure the timely completion of projects

Troubleshoot and debug issues that arise in production environments

Bachelor's degree in Computer Science or a related field

At least 3 years of experience in frontend development, with a strong focus on React JS

Proficient in HTML, CSS, and JavaScript

Familiarity with Git and Agile development methodologies

Experience with RESTful APIs and integration with backend systems

Strong problem-solving skills and attention to detail

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Portfolio of previous work demonstrating proficiency in React JS

This is a full-time position with competitive salary and benefits. If you have a passion for frontend development and are highly skilled in React JS, we encourage you to apply for this exciting opportunity to join our team.

Job Description:

1. Experienced in developing .NET Core, http://asp.net/" target="_blank">ASP.NET MVC, Web applications, WEB /REST APIs with C# Language.
2. Proficient in OOP and design Skilled in the use of Structured Query Language (SQL) as a tool for retrieving, updating, inserting, deleting, manipulating, and managing data stored in enterprise databases.
3. Strong knowledge of Database concepts and Relational Database Management Systems such as Microsoft SQL.
4. Work closely with the other team members to meet the goals.
5. Work with Quality Analysts to ensure changes are thoroughly tested before release.
6. Communicating project status and timelines to business stakeholders and IT management.

Develop, design, and implement embedded applications.

· Prepares appropriate documentation as required by internal product development processes

· Conducts and participates in design, code and test reviews and inspections, as well as the feasibility, efficacy and compliance to functional and regulatory standards.

· Works closely with the software team, the software verification team, the functional manager and the project manager.

· Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability and schedule goals.

· Investigates software, hardware, and system problems using a variety of techniques and provides innovative solutions.

· Conduct and participate in reviews and inspections for all elements in the firmware lifecycle to ensure that our code quality and customer satisfaction goals are achieved

· Integrate and validate new product designs

· Provide post-production support

Skill Sets:

• B.Tech. / M.Tech. (any stream)

· Good knowledge in firmware development field with more than 3 years of experience

· Basic knowledge of software life cycle, algorithm and data structure.

· Excellent knowledge of OS, coding techniques, IP protocols, interfaces and hardware subsystems

· Adequate knowledge of reading schematics and data sheets for components.

· Ability to understand the electrical schematics and work closely with electrical team.

· Experience with Real Time Operating Systems and Embedded Linux.

· Mode of network connectivity - good idea about GSM/GPRS, Wifi, Ethernet mode of connections. TCP, MQTT, HTTP mode of connection will be a big plus

· Protocols Like UART, SPI, I2C, CAN, MODBUS, TCP/IP, USB, Bluetooth.

· Experience in modules like Wi-Fi, BLE, Lora WAN, ZIGBEE, RF etc.

· Should have experience in working with TFT and LED displays.

· Extensive experience in micro-controller/microprocessor (like ARM Cortex M, ESP32, STM Chips, NXP, BeagleBone , ESP chips, BeagleBone black, STM Chips, Atmega chips etc.)

· Familiarity with software configuration management tools, defect tracking tools, and peer review (GIT, SVN)

· History of driving project execution and timely delivery while ensuring a quality focus.

· Experience writing / interfacing with device drivers.

· Experience in Agile development processes and philosophies.

· Strong documentation and writing skills

Mandatory Skills:

· Basics of embedded system development

· Embedded C/C++

· Scripting Lang - Python

· Basics of wireless communication

· RTOS

· Strong Problem-Solving Skills

· Analytical Skills (Good Aptitude)

· Communication Skills

What You’ll Do

• Should be able to develop an application with vanilla Javascript without any frameworks.
• Maintain reusable code and improve code quality.
• Optimize application for maximum speed.
• Should take ownership and work closely with other teams. such as back-end.
• Make suggestions for better solutions to problems and keep abreast of the latest and emerging technologies.
• Be comfortable working throughout the lifespan of a project.

Who you are

• Should have minimum 5+ years of experience.
• Proficient understanding of web markup, including HTML5, CSS3 and vanilla JavaScript.
• Should have good knowledge on ES6.
• Understanding of CSS pre-processing platforms, such as LESS and SASS.
• Should be proficient any of the the frameworks  ReactJs, VueJs etc.
• Should have knowledge on Node Js.
• Should have hands on experience web component development.
• Good understanding of Responsive Web Designing, CSS media queries and Bootstrap library.
• Understanding of cross-browser compatibility issues and ways to work around them.
• Good understanding of asynchronous/Ajax request handling.
• Good understanding of OOJS.
• Knowledge of code versioning tools, such as GIT.
• Knowledge in writing UI test cases using any test framework.

Education

• Bachelor's  degree in Computer Science, Engineering or equivalent demonstrable experience. 

Benefits

• In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
• Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on an as need basis. We support our team to excel in their field.
• Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
• Activities -From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team building activities such as skits, dances performance in addition to festival celebrations.
• Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only