
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

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What does a successful Senior DevOps Engineer do at Fiserv?
This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.
What will you do:
• Build, manage, and deploy CI/CD pipelines.
• DevOps Engineer - Helm Chart, Rundesk, Openshift
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.
• Implementing various development, testing, automation tools, and IT infrastructure
• Optimize and automate release/development cycles and processes.
• Be part of and help promote our DevOps culture.
• Identify and implement continuous improvements to the development practice
What you must have:
• 3+ years of experience in devops with hands-on experience in the following:
- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks
- Building docker images and running/managing docker instances
- Building Jenkins pipelines using groovy scripts
- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes
• Has good understanding on infrastructure as code
• Ability to write and update documentation
• Demonstrate a logical, process orientated approach to problems and troubleshooting
• Ability to collaborate with multi development teams
What you are preferred to have:
• 8+ years of development experience
• Jenkins administration experience
• Hands-on experience in building and deploying helm charts
Process Skills:
• Should have worked in Agile Project


About Moative
Moative, an Applied AI company, designs and builds transformation AI solutions for traditional industries in energy, utilities, healthcare & lifesciences, and more. Through Moative Labs, we build AI micro-products and launch AI startups with partners in vertical markets that align with our theses.
Our Past: We have built and sold two companies, one of which was an AI company. Our founders and leaders are Math PhDs, Ivy League University Alumni, Ex-Googlers, and successful entrepreneurs.
Our Team: Our team of 20+ employees consist of data scientists, AI/ML Engineers, and mathematicians from top engineering and research institutes such as IITs, CERN, IISc, UZH, Ph.Ds. Our team includes academicians, IBM Research Fellows, and former founders.
Work you’ll do
As a Data Engineer, you will work on data architecture, large-scale processing systems, and data flow management. You will build and maintain optimal data architecture and data pipelines, assemble large, complex data sets, and ensure that data is readily available to data scientists, analysts, and other users. In close collaboration with ML engineers, data scientists, and domain experts, you’ll deliver robust, production-grade solutions that directly impact business outcomes. Ultimately, you will be responsible for developing and implementing systems that optimize the organization’s data use and data quality.
Responsibilities
- Create and maintain optimal data architecture and data pipelines on cloud infrastructure (such as AWS/ Azure/ GCP)
- Assemble large, complex data sets that meet functional / non-functional business requirements
- Identify, design, and implement internal process improvements
- Build the pipeline infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
- Support development of analytics that utilize the data pipeline to provide actionable insights into key business metrics
- Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
Who you are
You are a passionate and results-oriented engineer who understands the importance of data architecture and data quality to impact solution development, enhance products, and ultimately improve business applications. You thrive in dynamic environments and are comfortable navigating ambiguity. You possess a strong sense of ownership and are eager to take initiative, advocating for your technical decisions while remaining open to feedback and collaboration.
You have experience in developing and deploying data pipelines to support real-world applications. You have a good understanding of data structures and are excellent at writing clean, efficient code to extract, create and manage large data sets for analytical uses. You have the ability to conduct regular testing and debugging to ensure optimal data pipeline performance. You are excited at the possibility of contributing to intelligent applications that can directly impact business services and make a positive difference to users.
Skills & Requirements
- 3+ years of hands-on experience as a data engineer, data architect or similar role, with a good understanding of data structures and data engineering.
- Solid knowledge of cloud infra and data-related services on AWS (EC2, EMR, RDS, Redshift) and/ or Azure.
- Advanced knowledge of SQL, including writing complex queries, stored procedures, views, etc.
- Strong experience with data pipeline and workflow management tools (such as Luigi, Airflow).
- Experience with common relational SQL, NoSQL and Graph databases.
- Strong experience with scripting languages: Python, PySpark, Scala, etc.
- Practical experience with basic DevOps concepts: CI/CD, containerization (Docker, Kubernetes), etc
- Experience with big data tools (Spark, Kafka, etc) and stream processing.
- Excellent communication skills to collaborate with colleagues from both technical and business backgrounds, discuss and convey ideas and findings effectively.
- Ability to analyze complex problems, think critically for troubleshooting and develop robust data solutions.
- Ability to identify and tackle issues efficiently and proactively, conduct thorough research and collaborate to find long-term, scalable solutions.
Working at Moative
Moative is a young company, but we believe strongly in thinking long-term, while acting with urgency. Our ethos is rooted in innovation, efficiency and high-quality outcomes. We believe the future of work is AI-augmented and boundary less. Here are some of our guiding principles:
- Think in decades. Act in hours. As an independent company, our moat is time. While our decisions are for the long-term horizon, our execution will be fast – measured in hours and days, not weeks and months.
- Own the canvas. Throw yourself in to build, fix or improve – anything that isn’t done right, irrespective of who did it. Be selfish about improving across the organization – because once the rot sets in, we waste years in surgery and recovery.
- Use data or don’t use data. Use data where you ought to but not as a ‘cover-my-back’ political tool. Be capable of making decisions with partial or limited data. Get better at intuition and pattern-matching. Whichever way you go, be mostly right about it.
- Avoid work about work. Process creeps on purpose, unless we constantly question it. We are deliberate about committing to rituals that take time away from the actual work. We truly believe that a meeting that could be an email, should be an email and you don’t need a person with the highest title to say that out loud.
- High revenue per person. We work backwards from this metric. Our default is to automate instead of hiring. We multi-skill our people to own more outcomes than hiring someone who has less to do. We don’t like squatting and hoarding that comes in the form of hiring for growth. High revenue per person comes from high quality work from everyone. We demand it.
If this role and our work is of interest to you, please apply. We encourage you to apply even if you believe you do not meet all the requirements listed above.
That said, you should demonstrate that you are in the 90th percentile or above. This may mean that you have studied in top-notch institutions, won competitions that are intellectually demanding, built something of your own, or rated as an outstanding performer by your current or previous employers.
The position is based out of Chennai. Our work currently involves significant in-person collaboration and we expect you to work out of our offices in Chennai.
Are you looking for an opportunity to solve new business challenges through innovative technology? If yes, Noon’s Private Label team is looking for TPM to build products/solutions for our Buyers/Vendors/Manufacturers.
You will investigate solutions to complex sourcing and supply chain problems, design solutions and work closely with the Engineering team to implement them.
You will work closely with business teams, technical teams and operational teams alike.
You'll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action.
We’re looking for people who are passionate about innovation, can demonstrate a high degree of ownership, and want to have fun while they build excellent products.
We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities


PHP Developer | App Ringer
We are looking for a skilled and experienced PHP Laravel Developer to join our team.
Developer to join our back-end development team. In this role, you will be responsible for developing and implementing backend components using PHP concepts and Laravel. You will also be responsible for profiling and improving backend performance and documenting our backend codebase.
Responsibilities:
- Meeting with the development team to discuss backend applications.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing backend code using PHP workflows.
- Wordpress knowledge is a plus.
- Developing and implementing backend architecture to build scalable systems and applications.
- Monitoring and improving back-end performance.
- Documenting backend changes and developing updates.
Requirements:
- You have at-least 3 years of experience crafting robust, high-scale, distributed systems in production environments.
- You are passionate about leading initiatives and collaborating across Data Science, Design, Engineering and Product teams.
- You are a strong coder with an eye for using the right algorithms and data structures for the problem at hand.
- Ability to troubleshoot issues in a large distributed infrastructure.
- You are proficient with RESTful API design and implementation using PHP.
- Proficiency in relational (MySQL, Cloud Spanner etc.) and non-relational (Google Cloud Firestore etc.) databases.
- Excellent troubleshooting skills.
- Good project management skills.

- Strong in design patterns like MVI, MVVM, MVP and MVC.
- Good understanding of IPC, AIDL etc.
- Strong in Architecture Components like ViewModel, Navigation Graph, Room DB etc.
- Knowledge of KOIN/Hilt, CoRoutines, LiveData and Retrofit.
- Good at JUnit test case development & Automation verification.
- Good to have Experience in Android Application development that has both Java and C implementation.
- Good in Analytics and Communication
Job Description:
Excellent Java development skills using J2EE, J2SE, Servlets, JSP, JDBC, Java, Spring, Springboot, Hibernate, Microservices, Webservices, Extensive experience designing, developing RESTful APIs, coding experience with either Java/J2EE/Spring, Good SQL knowledge
Required experience in Core Java, Spring, Springboot, Hibernate, Microservices, rest services
Able to understand SDLC process, Extensive experience designing and, developing RESTful APIs, Extensive coding experience with either Java/J2EE/Spring
Qualification Any Graduate







