The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Objective
• The objective of the role is to provide independent assurance to management and audit committee on status of risks in various functions and recommendation for controls improvements, based on in – house audits as well as co – sourced audits.
Job Responsibilities
• Periodic review based on approved annual audit plan, on suitability of internal controls in place, and suggest alternatives.
• Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor department’s response and implementation • Ensuring closure of audit issues identified in various audits
• Support in implementing policies, SOPs and processes
• Determine and report on compliance with policies and procedures as set by the management
• Support in planned activities such as stock – take of assets
• Support in investigations, if any, arising out of company whistleblower policy
• ERM follow ups and risk closures
• Support Audit Committee related activities Measure of Success (KRA’s)
• Completion of all in – house/ outsourced audit areas identified
• Rollout of policies & procedures as highlighted in previous audit issues/ as required by management
• Overall assessment of improvement in controls/ awareness
• Completion of other planned and adhoc activities
• Timely follow up and Closure of audit issues, feedback from auditees
• ERM process stabilization, updation and risks closures
• Support Audit Committee activities, preparation of ACM deck etc.
Job Specifications Minimum Education Chartered Accountant (minimum), additionally preferred – Certified Internal Auditor(CIA)/ Certified Information Systems Auditor (CISA)/ Certified Fraud Examiner (CFE) Job Description Template| H.R. Minimum/Relevant Experience 8 yrs experience (Sr Manager)- experience in risk based audits, process audits, SOX implementation, ERM implementation, forensics, IT audits etc.
Past Industry Experience Preferably experienced in Media Industry but not a prerequisite Currently working in Big 4 audit firms in IA vertical
Behavioral Skills
• Self - disciplined, takes initiative, confident, can work with minimal supervision
• Prepared to handle work pressure and stretch accordingly from time to time to meet deadlines Technical Skills
• Hands- on with MS Word, Excel, PPT
• Worked on SAP, and also preferably MS Navision Language Skills
• Good communication skills in English, good report drafting skills Key Interactions – Internal Stakeholders
• CXOs, function heads, process owners across the entities Key Interactions – External Stakeholders
• External audit firms to whom certain internal audit areas have been outsource
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Key Responsibilities:
- Experience with C#, .Net, Azure DevOps, React.Js or Angular.
- Build, Maintain and Integrate applications developed in different tech stack MVC, .Net, C#, SQL, Azure Stack
- Design and implement build-deployment-test automation.
- Microservices, Database design and implementation for
- relational and non-relational databases.
- Excellent interpersonal, verbal, and written communication skills.
Job Description
We are looking for a talented Content Marketing Head to take full responsibility of our content marketing strategies including blogs, guides, white papers and podcasts.
Our ideal candidate is a creative marketing professional, preferably with a technical writing background. You should be able to develop engaging content to attract and retain our customers which are developers, CTOs/CIOs, product managers and marketeers. For this position, it’s also essential to be up-to-date with new technologies and SEO marketing trends.
Ultimately, you should be able to nurture, maintain and expand our company’s digital footprint and brand awareness.
Responsibilities
-
Leading and directing the work of content produced by content team members including text, images, audio, and video.
-
Research, pitch, execute and analyse new content initiatives.
-
Creation of standard operating procedures (SOPs) for the planning,
execution, optimization, distribution, and amplification of the organization's
content.
-
Managing pipelines of in-house and outsourced content creators, analysts,
graphic designers, videographers, developers, etc. Identifying successful content and mapping out new ways to repurpose the same across different channels.
Skills & Requirements
-
Proven work experience in Content marketing domain
-
Excellent test and grasp of technical content
-
Understanding of web publishing requirements
-
Editorial mindset with an ability to predict audience preferences
-
Project management skills and attention to detail
-
Excellent communication and writing skills in English
HTML/CSS
React.jsJavascript
C++- Developing HMI application in Qt or similar UI frameworks
- Develop C++ or Rust backends for the HMI
- Understand and optimize potential performance bottlenecks
HTML/CSS
BootstrapROLE REQUIREMENTS
- Expertise level knowledge of HTML5 : Comprehensive knowledge of tags, HTML API (Geo, Storage, More APIs), Canvas APIs, META Tags and Semantic markup
- Expertise level knowledge of CSS3 : CSS Object Model, Selectors & Hierarchy, Layouts, Responsive Designs, Build Tools, SASS / SCSS & Flexbox
- Expertise level knowledge of ES6: Object-Oriented programming principles, DOM Selectors, Event Handlers, Jquery - Functions, Callbacks, Promises, Debugging tools & approach
- Experience in creating build scripts from scratch using Webpack & Gulp with relevant plugins to improve DevOps
- Ability to independently create technical design of an Epic utilising the knowledge of JavaScript design patterns and CSS best practices
- Experience in reviewing the technical design and implementation of other frontend team members
- Ability to Suggest better alternatives to existing solutions for improving the solution quality (both functional and non-functional problems)
- Ability to coach and line-manage senior frontend engineers, to help them grow their career
- Experience in Typescript and contemporary FE development frameworks like ReactJS, Angular & VueJS is preferred
QUALIFICATIONS & CHARACTERISTICS
- 8+ years of industry experience.
- Analytic and positive mindset with a personable and professional approach.
- Sharp attention to detail and a passion for new technology.
- Professional written and verbal communication.
(only IT services)
. Responsible for acquiring new clients and figuring out emerging opportunities in the global market.
. Generating Business for Web, Mobile application, & Software designing & development Services, Virtual Reality Projects, etc,
. Experience in writing Proposals, Bidding for .NET Projects, Web and Mobile Development, follow-ups, competition analysis, and discussion with offshore clients.
. Project price estimation, quote, proposal creation, talking with Client, and closure.
. Experience with interacting with clients in US/ UK/ Canada/ Australia/UAE Countries.
. Building competitive portfolios on portals to generate leads.
. Getting business through different channels(Upwork, Freelancer, People per hour, Craiglist, Odesk, Elance, Guru, Email Marketing Etc.)
. Quality project selection and bidding.
. Lead generation through Linkedin, databases and other social networks would be added value.
. Collecting and analyzing the project's business requirements and transferring the same knowledge to the development team.
. Providing suggestions to the development team during the development stage of the product to meet the client's business needs.
. Able to Communicate between the Client and the Technical team.
. Assist in enforcement of project deadlines and schedules.
. Quickly understands the business issues and data challenges of the client's organizations and industry.
. Documentation and analyze the required information and data.
. Client communication & bridging the gap.
Skills Required:
1. Good networking skills
2. Leadership skills
3. Strong communication and IT fluency
4. Creativity and problem-solving skills
5. In-depth knowledge of the industry and its current events
6. Ability to handle pressure and meet the deadline
7. Skill in prioritizing and triaging obligations
8. Attention to detail
9. Excellent time management and organization
10. Specialization - Business Analyst, Market Research, Marketing Strategy
Java2. Hands on technical experience on selenium with java.
3. Demonstrated ability to perform and manage test execution activities.
4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
5. Ability to establish and maintain effective working relationships with the team and all stakeholders.
6. Strong knowledge of agile process and Kanban framework.
7. Strong Automation experience (Selenium with Java, Python) as well as BDD(Cucumber)
8. DevOps experience will be preferred(Docker, Kubernetes, Bitbucket, AWS/Azure Cloud)
Amazon Web Services (AWS)Position: Big Data Engineer
What You'll Do
Punchh is seeking to hire Big Data Engineer at either a senior or tech lead level. Reporting to the Director of Big Data, he/she will play a critical role in leading Punchh’s big data innovations. By leveraging prior industrial experience in big data, he/she will help create cutting-edge data and analytics products for Punchh’s business partners.
This role requires close collaborations with data, engineering, and product organizations. His/her job functions include
- Work with large data sets and implement sophisticated data pipelines with both structured and structured data.
- Collaborate with stakeholders to design scalable solutions.
- Manage and optimize our internal data pipeline that supports marketing, customer success and data science to name a few.
- A technical leader of Punchh’s big data platform that supports AI and BI products.
- Work with infra and operations team to monitor and optimize existing infrastructure
- Occasional business travels are required.
What You'll Need
- 5+ years of experience as a Big Data engineering professional, developing scalable big data solutions.
- Advanced degree in computer science, engineering or other related fields.
- Demonstrated strength in data modeling, data warehousing and SQL.
- Extensive knowledge with cloud technologies, e.g. AWS and Azure.
- Excellent software engineering background. High familiarity with software development life cycle. Familiarity with GitHub/Airflow.
- Advanced knowledge of big data technologies, such as programming language (Python, Java), relational (Postgres, mysql), NoSQL (Mongodb), Hadoop (EMR) and streaming (Kafka, Spark).
- Strong problem solving skills with demonstrated rigor in building and maintaining a complex data pipeline.
- Exceptional communication skills and ability to articulate a complex concept with thoughtful, actionable recommendations.
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Full Stack Developer - Averlon