
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

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QA Engineer (Manual + Automation – Web, API & Mobile)
Location: Surat
Job Type: Full-time
Experience: 2+ Years
Work Mode: Onsite
About the Role:
We are looking for a talented and detail-oriented QA Engineer with a strong foundation in both manual and automation testing across web, API, and mobile platforms. The ideal candidate will be responsible for designing comprehensive test strategies, writing and executing test cases, and building automation suites to ensure our products meet the highest standards of quality and performance.
Key Responsibilities:
- Design, develop, and maintain automated test scripts using JavaScript, TypeScript, Playwright, and WebdriverIO.
- Perform comprehensive manual testing for web, API, and mobile applications.
- Create and execute test cases, test plans, and test reports to ensure full test coverage.
- Build and maintain scalable automation frameworks for regression, smoke, and functional testing.
- Conduct API testing using tools such as Postman.
- Support mobile testing on Android and iOS platforms (Appium preferred).
- Execute automated test suites, analyze results, and log defects using bug-tracking tools.
- Integrate automation tests into CI/CD pipelines (e.g., Jenkins).
- Collaborate closely with developers, product owners, and QA leads to understand requirements and ensure quality delivery.
- Participate in code reviews and advocate for best testing practices.
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2+ years of experience in software QA with both manual and automation testing.
- Strong proficiency in JavaScript, TypeScript, Playwright, and API testing tools.
- Solid understanding of QA methodologies, processes, and tools.
- Experience with WebdriverIO and mobile automation concepts.
- Hands-on experience with Postman for API validation.
- Familiarity with tools such as Git, Maven, Jenkins, or similar.
- Hands-on experience with tools like Maven, Git, Jenkins, or similar.
Preferred Skills (Nice to Have):
- Experience with BDD frameworks like Cucumber.
- Exposure to Appium for mobile automation.
- Knowledge of cross-browser and mobile testing strategies.
- Basic understanding of Docker, Kubernetes, or cloud platforms (AWS/GCP).
What You’ll Gain:
- Opportunity to work across the entire QA lifecycle—from strategy to execution.
- A collaborative environment that encourages innovation, learning, and continuous improvement.
- Hands-on experience with modern QA technologies and real-world testing challenges across platforms.
Ready to build and break things to make them better?
📩 Apply now and become part of a passionate team committed to quality and excellence.
Job Title: Credit Risk Analyst
Company: FatakPay FinTech
Location: Mumbai, India
Salary Range: INR 8 - 15 Lakhs per annum
Job Description:
FatakPay, a leading player in the fintech sector, is seeking a dynamic and skilled Credit Risk Analyst to join our team in Mumbai. This position is tailored for professionals who are passionate about leveraging technology to enhance financial services. If you have a strong background in engineering and a keen eye for risk management, we invite you to be a part of our innovative journey.
Key Responsibilities:
- Conduct thorough risk assessments by analyzing borrowers' financial data, including financial statements, credit scores, and income details.
- Develop and refine predictive models using advanced statistical methods to forecast loan defaults and assess creditworthiness.
- Collaborate in the formulation and execution of credit policies and risk management strategies, ensuring compliance with regulatory standards.
- Monitor and analyze the performance of loan portfolios, identifying trends, risks, and opportunities for improvement.
- Stay updated with financial regulations and standards, ensuring all risk assessment processes are in compliance.
- Prepare comprehensive reports on credit risk analyses and present findings to senior management.
- Work closely with underwriting, finance, and sales teams to provide critical input influencing lending decisions.
- Analyze market trends and economic conditions, adjusting risk assessment models and strategies accordingly.
- Utilize cutting-edge financial technologies for more efficient and accurate data analysis.
- Engage in continual learning to stay abreast of new tools, techniques, and best practices in credit risk management.
Qualifications:
- Minimum qualification: B.Tech or Engineering degree from a reputed institution.
- 2-4 years of experience in credit risk analysis, preferably in a fintech environment.
- Proficiency in data analysis, statistical modeling, and machine learning techniques.
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to present complex data insights clearly.
- A proactive approach to work in a fast-paced, technology-driven environment.
- Up-to-date knowledge of financial regulations and compliance standards.
We look forward to discovering how your expertise and innovative ideas can contribute to the growth and success of FatakPay. Join us in redefining the future of fintech!
Overview
We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by
finding and employing efficient data handling to push the frontiers of human engagement, whether it be with
infrastructure, mobility, logistics or the myriad of other industries we hope to expand into. We believe in visualizing
the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to
create an ecosystem that will foster talent.
Role Overview:
We are seeking a dynamic and motivated Presales (Inside Sales) Intern to join our team for a 3-month internship.
This role is perfect for individuals looking to gain hands-on experience in sales processes, client engagement, and
lead generation
Key Responsibilities:
Conduct market research to identify potential clients and key decision-makers.
Assist in lead generation and prospecting activities using various tools and platforms.
Reach out to prospects via calls, emails, and social media to introduce company products/services.
Support the sales team in preparing proposals, presentations, and sales collateral.
Schedule meetings and product demos for the sales team.
Maintain and update CRM systems with accurate lead and customer information.
Collaborate with marketing to align lead generation efforts with campaigns.
Track and report on outreach and lead generation metrics.
Qualifications:
Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.
Strong communication and interpersonal skills.
Basic understanding of sales principles and customer relationship management.
Self-motivated, goal-oriented, and eager to learn.
Ability to multitask and manage time effectively.
What You'll Gain:
Hands-on experience in presales and inside sales processes.
Exposure to sales tools and CRM platforms.
Opportunity to develop client engagement and communication skills.
Mentorship and guidance from experienced sales professionals.
A chance to convert the internship into a full-time role based on performance.
About this role
You will be our first marketing hire, and will be responsible for laying the foundation of our marketing DNA described above.
- Conceptualize from scratch our multi pronged marketing strategy - SEO (blog, newsletter), social media (linkedin, twitter), community, education (webinars, podcasts), partnerships etc
- Understand our user/buyer persona, empathize with them, conceptualize relevant content topics, and work with content writers to push high quality content on various platforms
- Identify the right keywords for Zenskar to optimize on - both head, and long tail
- Iterate to figure out the correct tone for our social media communication, and build relevant audience on social platforms
- Reach out to industry influencers, collaborate with them and organize webinars, podcasts etc with the intent to establish Zenskar as an authority in the industry
- Create a vibrant community of our user and buyer persona, with the intent to help solve the problems they face on a daily basis
- Hire as the team grows and mentor junior folks
✓ Prior experience in multi-screen User Interface/User
Experience in product design and development.
✓ Very strong knowledge in
• Software design, design patterns, architecture
and best practice
• UI technologies and frameworks
o ES6 JavaScript / TypeScript
o ReactNative/ReactJS – including modern
concepts of Server rendering, React
server components, Server actions.
o Redux
o CSS - Responsive design
• Android/iOS native development experience
• Agile & DevOps methodologies (Scrum, SAFe
frameworks)
• Testing- Unit, Functional & performance
Experience
In today’s highly competitive education industry, our client is an Edtech platform which focuses on connecting students to colleges and universities from across geographies by providing various education-based products and services which include B2C offerings such as exploring colleges, exams etc., free counselling by experts, education loan, online coaching classes etc. and B2B offerings include admission/activity tracker, marketing services for higher education institutions, content management system etc.
Founded in 2015, our client is headquartered in Gurugram and has raised a total of $40 Mn in funding over 5 rounds.
As a Academic Counselor, you will be responsible for providing counselling to all our customers.
What you will do:
- Resume building and Profile enhancement
- Goal setting
- Selecting schools – Tentative and Final Shortlists
- Networking
- Essays structure and writing – Editing Services
- Recommendation advice – Admit Decisions and School Selection
- Preparing for interviews and mock
- Waitlist advice
- Visa Preparation and document checklist review
Desired Candidate Profile
What you need to have:- Proven track record of admits to universities in USA, UK, Australia, Ireland (Any one destination)
- Ability to manage over 250 students in a calendar year
- Ability to convert enrolled students for Visas to partner institutions
- Make good engaging user interface
- Integrate apis and make it functional
- Writing tested and documented JS, HTML and CSS
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Make design and technical decisions for REACT-JS projects.
- Ensuring high performance
- Manage high-level architecture and design data flows in the Android and iOS app in (Dart, Flutter framework)
- Add new features and automate functionalities in backend hosted on Firebase (Typescript, ReactJS framework)
- Setup Marketing and Analytics tools in the app to get relevant daily usage insights and target users in different campaigns. (3rd party tools, Mixpanel)
- Experiment with the live data stream from wearable IoT devices to generate insights using ML models in production.
- Deploying ML models in production to be used inside the app community section.
Qualifications
- Experience: 2+ year of software development experience
Requirements
- Tinkerer - We are a team of builders and love to get our hands dirty on new ideas and technologies. If you love to spend your time working on side-projects, you’ll fit right in.
- Problem Solver - Software development could involve a constant stream of challenges. Confidence and skill to navigate through them is an essential skill to possess.
- Team Player - At iMumz, we believe in building in a strong and small A-Team. A drive to work and contribute towards the team’s overall success and progress is desired.
- Proactive Learner - Technologies change. Frameworks get disrupted every day. Adaptability and desire to stretch to be a constant learner is highly appreciated.
Benefits:
- Be a part of India’s fastest-growing platform for maternal health and get hands-on experience in the growth journey of a digital product.
- Get hands-on experience of building a product for 100,000+ and growing community
- Work on building the core offerings directly with the founders.
- Freedom to work from anywhere till the work gets done.








