The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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PHP
Laravel
CodeIgniter
HTML/CSSAbout Our Company : Agami Tech is a boutique consulting & solutions delivery organisation, specialising in providing our clients end-2-end “Unified Interaction Management & Communications” suite of consulting & solutions
As a company we have helped leading contact-centres & enterprises, across multi-channel interactions (voice/non-voice/speech) processes roll-out leveraging the best of technology platform/strategy viz., cloud computing, virtualisation, multi-platform integration, enterprise apps integration etc. Our offering based on open-standard Platform, combined with our in-house suite of IP will provide an end-2-end solution architecture & seamless integration with existing technology deployments.
Website: www.agami-tech.com.
The desired candidate should have 6 Months to 2 years of experience in CORE PHP Programming, with good experience in at least one PHP Framework,
Laravel /CodeIgniter.strong coding skills.
Coding and Development. The candidate will be responsible for developing next-generation web applications & software products.
Analyzing requirements, problems and solving them with the best solution.
Producing high-quality code without much supervision and on-time delivery.
Working in a cross-functional team, collaborating with peers during the entire SDLC.
CANDIDATE REQUIREMENTS/QUALIFICATIONS/EXPERIENCE/SKILLS
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PHP, MySQL, HTML5
Good knowledge of OOPS concepts, Web Development Concepts, MVC, REST API development.
Experience in JQuery / Javascript / AJAX.
Experience in front-end technologies like AngularJS, React JS etc will be an added plus.
Strong coding skills, good analytical and problem-solving skills.
Experience in unit testing will be an added plus.
Non-Technical Skills
Excellent oral and written communication skills
Dedicated to delivering high-quality work and adhering to timelines
Good team player, good learner and a self-starter
Ability to work independently.
Benefits
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Exposure to latest technologies and sky is the limit for the learning.
Flexible work timings.
Opportunity to work with industry veterans who have great experience of the industry.
Must Have Skills:
Pioneer Foods Pvt Ltd is a Food manufacturing and exporting company that specialises in traditional snacks without compromising on the health factor. Their range of cereal based nutritional ready-to-eat snack packs are "Enriched with goodness". Their products are available across India, Middle East and North America, in stores and through ecommerce websites.The company believes in focusing on providing tasty, roasted, contemporary flavoured and highly nutritious ingredients like Quinoa , Chia , Flaxseeds , Sunflower seeds, Oats, Fenugreek etc. with an Indian twist to the health-conscious current and future generations.
As an Export Manager, you will generate business to develop the export vertical of the firm through aggressive sales and marketing.
What you will do:
- Devising strategies for increasing the market and market share of company's product in the given region and ensuring effective implementation of the same.
- Improving brand & credibility of the company's product in the international market via - Continuous product promotion campaigns along with monitoring and ensuring the implementation of the same
- Defining strategies to explore new international markets and generating higher revenues from the international sales
- Maintaining and developing relationships with new & existing clients.
- Being responsible for pre and post shipment documentation: Invoice/ Packing list, Executing post shipment documents as per the terms of the export order, preparing BRC, etc.
- Planning and coordinating with the team as well as various vendors for the timely delivery of orders.
- Ensuring that shipments are in compliance with all laws and regulations. You need to be well updated with the various export laws.
What you need to have:
- The candidate should have 4+ years of experience in developing International sales as well as export documentation.
- Good contact base in various countries of Distributors
- Good contact base in various countries of Buyers
- Good contact base in various countries of Chain Stores
- The Candidate should carry analytical thinking as he/she is expected to work with sales data.
- Excellent Communication Skills (Verbal & Written).
- Ability to handle overseas Buyers, CHA & Transporters independently.
- Experience in Pre- & Post Export Documentation.
- Very well versed in MS Word & MS Excel.
- Having experience in Digital Marketing will be preferred.
We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our https://resources.jobsoid.com/job-descriptions/industry/sales">Sales Department.
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them regularly.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report-writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
If you are ready to take up these duties and responsibilities of Telecaller, then apply right away. We will love to meet you.
Responsibilities
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Answering phones and explaining the product and services offered by the company.
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Contacting existing customers as well as prospective customers using scripts.
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Obtaining customer information and other relevant data.
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Asking questions to the customer and understanding their specifications.
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Resolving queries and issues related to the products and services.
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Making recordings of all the sales phone calls and sales deals.
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Taking and professionally processing product orders.
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Maintaining the database of customers on a regular basis.
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Suggesting solutions based on customers’ needs and requirements.
Requirements
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High school diploma or equivalent.
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Work experience as a Telecaller, https://resources.jobsoid.com/job-descriptions/sales/telemarketer">TeleMarketer, or a similar role in the Sales Department.
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Professional certification sales and marketing will be an advantage.
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Great interpersonal skills.
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Exceptional oral and written communication skills.
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Strong organizational skills.
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Ability to work in a team or individually as and when required.
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Ability to manage and handle multiple tasks.
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Outstanding problem-solving skills.
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Exceptional attention to detail.
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Hard-working individual.
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Good time management abilities.
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Strong decision-making skills.
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Ability to tolerate stress and pressure.
What is the role?
This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring better customer experience through hands-on implementation of QA best practices
Key Responsibilities
- Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting and automating
- 100% automation accountability
- Multitask on release deliverables, customer issues, stake-holder management
- Ensuring traceability matrix processes between requirements, test design, test cases artifacts to achieve 100% customer requirements coverage
- Plan and achieve code coverage targets via test design and test automation
- Prompt and meticulous in reporting status of ongoing tasks/deliverables
- Challenging status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering
What are we looking for?
Mandatory skills:
- Deep understanding of SaaS/Web-based applications/ Micro Services architecture
- Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
- Automation :
Selenium (Java) OR
API testing (Jmeter, RestAssured) - SDLC, STLC (Agile), JIRA, Defect Life Cycle
- At least 1 - 4 years of experience in tech product companies.
- BE/BTech/MTech graduate
Pre Screening Questions?
PSQs:
- Are you willing to work as a 100% hands-on Individual Contributor?
- Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
- How many years of hands-on automation experience do you have?
- Please specify scripting languages and tools?
- Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Java
PostgreSQLPosition Summary:
The individual should be self-motivated, creative and proactive to work successfully in a
fast-paced environment including multiple platforms and architectures, and diverse technologies. The
Individuals will work closely with developers, project managers and other stakeholders.
Minimum Requirements:
Experience/Skills:
- Excellent verbal and written communication skills
- Primary Skillset: Strong Core Java experience (Java 8 concepts), JSPs, Servlets, Struts Framework
- Strong in Spring core, MVC and Spring JPA
- Working experience on UI using jQuery, JavaScript and CSS
- Experience in Angular is an added advantage.
- Strong knowledge of XML handling and JSON implementation
- Strong knowledge of Web Services (REST API)
- Experience in handling SQL and PL/SQL, preferably SQL Server
- Knowledge of Postgres is an added advantage.
- Experience in writing unit test cases with whole code coverage
- Experience in JMS implementations preferably Apache Active MQ
- Should be able to write Unit test cases with whole code coverage
- Work closely with the Business Analysts and Finance Business teams to gather requirements for reports, interfaces, extensions, integrations
- Develop functional and technical design and documentation for Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control.
- Participate in the design, development and maintenance of Conversions,
- Modifications/Customizations and Interfaces to/from Oracle’s Suite of Business Applications.
- Open, manage, and resolve Oracle Service Requests with Oracle Support.
- Drive the resolution & troubleshooting of issues during development and post production support.
- Design, Document and Perform Unit Testing to validate product functionality
Qualification, Experience and Skills:
- Bachelors' degree in business, computer science or related field
- 6+ years of experience in supporting Oracle Financials Functions.
- Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor
- Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
- Extensive Oracle Finance (Fusion) Development experience.
- Ability to multi-task and perform effectively in a fast-paced environment.
- Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
- Proven ability to work remotely and independently in support of Clients/Business
- Ability to work with Multicultural environment across the world
JavascriptHTML/CSS
jQueryResponsibilities:
- Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
- Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
- Implement UI development principles to ensure that the product client-side serves at scale.
- Review and optimize app usage by monitoring key metrics and rectifying the issues proactively.
- An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
- Developers should be team player or should work individually when required.
- Developer should work parallel to backend developers.
- 1 to 2 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
- Proficiency in HTML, CSS, JavaScript, and jQuery.
- Good understanding of APIs and how to use them to get the work done fast.
- Proficiency in writing clean and optimized code.
- Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
- Experience debugging using popular JavaScript-based tools like Chrome Developer Console.
- Knowledge of ReactJs/VueJs & Python will be a plus
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Full Stack Developer - Averlon