The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Shubham Vishwakarma
Full Stack Developer - Averlon
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FlutterJob Description – Flutter Developer (3–8Years)
Location: Gurgaon
Industry: Insurance / Fintech
Employment Type: Full-Time, Permanent
Position Overview
We are looking for an experienced Flutter Developer (3–10 years) to join our engineering team. The ideal candidate will be responsible for building high-quality, scalable mobile applications using Flutter for both Android and iOS. You will collaborate closely with designers, product managers, and engineers to deliver end-to-end mobile solutions, lead junior developers, and contribute to architectural and process improvements.
What You Will Be Doing
✔ Develop high-quality, scalable mobile applications using Flutter & Dart
✔ Translate UI/UX designs and wireframes into fully functional apps
✔ Write clean, testable, and maintainable code
✔ Work closely with designers, PMs, QAs, and other developers
✔ Implement new features, fix bugs, and optimize app performance
✔ Handle app flows involving offline storage, threading, localization, etc.
✔ Integrate third-party services: REST APIs, Firebase, Location, Notifications, Video recording, Payment gateways
✔ Participate in project estimation, architecture discussions, and release planning
✔ Contribute to the full mobile development lifecycle—from concept to deployment
✔ Prepare documentation for architecture, reusable components, and processes
✔ Lead and mentor junior Flutter developers
✔ Stay updated with latest Flutter, mobile development, and Web technologies
✔ Contribute to Flutter Web modules when required
Required Skills & Experience
Technical Skills
Must Have
- 3–10 years total experience, with 2+ years in Flutter & Dart
- Strong understanding of mobile app development (Android & iOS)
- Ability to design & build apps from scratch
- Experience with:
- Firebase services (Auth, Firestore, Storage, Messaging)
- Location services
- Push notifications
- Video recording modules
- REST API integration
- 3rd-party SDK integrations
- Expertise in:
- Building UI-rich, high-performance mobile apps
- Offline storage, performance tuning, and low battery usage optimization
- Experience using Git/GitHub
- Published at least 1+ app on PlayStore or App Store
- Understanding of Flutter Web
- Basic knowledge of payment gateway integration
- Knowledge of GraphQL is a plus
- Experience with native Android/iOS development is a big advantage
About Infinity Learn
Infinity Learn, backed by the prestigious Sri Chaitanya Group, is one of India’s fastest-growing EdTech companies. We aim to revolutionize learning through innovative, tech-driven, and result-oriented education solutions for students from Grades 6 to 12+.
Role Overview
We’re hiring Academic Counsellors (Inside Sales) who are passionate about guiding students and parents toward the right learning programs. You’ll play a crucial role in driving revenue growth and helping learners achieve their academic goals.
Key Responsibilities
- Connect with prospective customers via calls, emails, and virtual meetings.
- Understand students’ academic needs and recommend suitable Infinity Learn programs.
- Achieve and exceed monthly sales targets.
- Build and maintain strong relationships with students and parents.
- Handle objections confidently and close sales effectively.
Requirements
- Minimum 1 year of sales experience (EdTech or education background preferred).
- Strong communication and persuasive skills.
- Goal-oriented and self-driven attitude.
- Comfortable working in a fast-paced environment.
- Proficiency in CRM tools will be an added advantage.
Work Schedule
- Days: Tuesday to Sunday (Monday fixed off)
- Timings: 11:00 AM – 9:00 PM
Why Join Us?
- Be part of a dynamic and fast-growing EdTech brand backed by Sri Chaitanya.
- Work with an energetic and motivated sales team.
- Opportunity to make a real impact in transforming education across India.
Java
Spring BootWe are India’s fastest-growing digital trust platform offering services such as background verifications, reference checks, employee/staff onboarding, etc. We have completed more than 500+ million checks across 3000+ happy clients and since its inception, the company has shown continuous uptrend growth in an ever-changing business environment. As an organization, we are self-sustainable with positive cash flows.
At OnGrid, we are focused on redefining and reimagining Trust. We are leveraging APIs to build a digital trust platform all while being accountable that provides verified credentials instantly coming from the source directly. Having built the basic pillars of trust, we now want our imaginations to be let loose and think of avenues not explored and ways never implemented before. In this pursuit, we are looking for a motivated Staff Engineer (Backend) with experience in building high-performing, scalable, enterprise-grade applications, joining us, driving this vision, and taking it to a larger scale. If you are a visionary, always on the lookout for finding the right solutions, and a technology geek, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for.
Roles & Responsibilities -
● Develop new user-facing features.
● Work alongside product to understand our requirements, and design, develop and iterate, think through the complex architecture.
● Writing clean, reusable, high-quality, high-performance, maintainable code.
● Encourage innovation and efficiency improvements to ensure processes are productive
● Ensure the training and mentoring of the team members
● Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed.
● Research and apply new technologies, techniques, and best practices.
Requirements -
• Bachelors/Masters in Computer Science or a related field
• 5 - 10 years of prior relevant experience
• Experience with web technologies and microservices architecture
• Java, Spring framework
• MySQL, Mongo, Solr, Redis,
• Kubernetes, Docker
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story • Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
• Exceptional design and architectural skills
• Experience of cloud providers/platforms like GCP and AWS
JavaSpring BootTitle: Senior Java Developer
Top Skills: Java , Spring boot, Microservices, MYSQL, PL/SQL, NoSQL
Work Mode:- Full time
Location:- Teynampet, Chennai, Tamil Nadu
Employer: Innovating digital experiences with cutting-edge technology, design, and user-focused solutions for global brands
We are seeking a highly skilled and experienced Sr. Java Developer with a proven track record in
delivering high-quality applications. If you're passionate about building modern, scalable, and
robust software solutions, we want to hear from you!
Required Qualifications
7+ years of software development experience with a focus on delivering robust and
efficient solutions.
Strong proficiency in Java and its latest versions and expertise in developing
Java-based applications.
Hands-on experience with relational databases and proficiency in writing complex SQL
queries.
Familiarity with Enterprise Java (J2EE / Java EE / Spring) application architectures.
Demonstrated history of delivering modern, high-cadence applications using:
Agile methodologies and test-driven development (TDD).
CI/CD pipelines for streamlined deployment and updates.
Git version control for collaborative development.
Job Description
Java Developer Transformational Product Experiences .
Preferred Skills
Knowledge of microservices architectures and Domain-Driven Design (DDD).
Working knowledge of Python and JavaScript/Node.js.
Experience with Object-Relational Mappers (ORMs) such as Hibernate or JPA.
Strong Problem Solving skills
Bonus Skills
Exposure to emerging Generative AI technologies and tools like OpenAI APIs and GPT
large language models (LLMs).
Practical experience with MongoDB or other NoSQL, MySQL databases.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBDecoding Youth Talent (DYT) Private Limited is a sports technology start-up which aims to enable coaches, clubs and academies scout, hire and develop youth talent through technology
Decoding Youth Talent is incubated and backed by one of the most prestigious MBA institutes in Asia, the Indian Institute of Management, Lucknow (IIM-L).
Are you a person who is extremely passionate about sports and looking to make a difference in the industry? If yes, there was not a better time than now! We are looking for a Full Mean Stack Developer with experience in building highly technical products that will help us bring change the way how sports stakeholders interact and communicate in India and across the globe. If you are passionate about the challenges of big scale, this is your chance to make history!
Responsibilities:
- As a full-stack MEAN developer (Angular), you will code back-end services in Java/Node JS and front-end in HTML, CSS3 and JavaScript.
- Strong system design skills backed with analytical and problem-solving ability with deep understanding of distributed systems and microservice architecture.
- Implementing algorithms and use of advanced data structures.
- Exposure to working in an agile development environment.
- Strong analytical and problem-solving skills - Knowledge of SVN/Git repository.
- Provide technical direction to the development teams including hands-on development of POCs where appropriate.
- Deploy realized solutions to appropriate environments using CI/CD process. Supports clients through testing Consumer Web Development Experience for High-Traffic, Public Facing web applications.
- Participate in agile software prototyping, development, maintenance, support, and code reviews of IoT Products.
- Implement modern and responsive UI for the web and a variety of devices.
- Unit, End-to-End, and performance testing software under load to ensure reliability and scalability.
- Ownership of Bug Fixes across environments for the assigned module/application.
- Collaborate on the design with internal & external project team members.
- Use JIRA effectively with daily updates to the work log and status of the issues.
Requirements:
- 5+ years or hands-on experience as a Full-stack Developer in web and Mobile application Product Engineering.
- Hands-on experience in creating Rest APIs using NodeJS. Perform 3rd party API integration with NodeJS.
- Hands on experience in HTML5 CSS3 JS libraries like Bootstrap, JQuery, and Angular Material.
- Experience in MongoDB and MySQL design, development, deployment, scaling and optimization.
- Experience working with the AWS stack (Lambda, S3 EC2 setup).
- Hands-on experience in writing queries and optimizing them for large data sets in MongoDB and MySQL.
- Good Communication and client-facing experience. Practice and enforce Agile and Scrum development methodologies.
- Hands-on experience working with Web frameworks, RESTful APIs and relational and/or NoSQL databases.
- Experience in implementing logging to identify performance issues and building monitoring and alerting on the API using Splunk/Grafana/Prometheus/New Relic.
Good to have
- Worked from scratch in the Tech Architect, frontend, coding, and tech product development with at least 6 -50 Mobile apps (multifunction app).
- Experienced in server-side languages such as Java and PHP.
What you will do:
- Identifying and developing potential suppliers
- Monitoring project budget, process budget and forecasting cash flow requirements
- Preparing and processing purchase orders and documents in accordance with company policies and procedures and sending the same to suppliers and sub-contractors
- Following-up with the vendors to check the status of outstanding orders in conjunction with the expeditor and ensuring that outstanding commitments are accurately reflected in the supply chain system
- Renewing contracts and software licenses within the due date
- Verifying of payment claim form based on PO and invoice
- Liaisoning with the finance team and ensuring timely release of payments
- Obtaining payment details from finance and reconciling with vendors
- Developing long-term partnerships with suppliers, negotiating contracts and managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms
- Evaluating vendor performance based on PQD (Product/ Quality/ Delivery) for higher quality of services from vendors in liaison with user departments
- Retaining/ deleting of vendors based on vendor performance evaluation
- Reviewing of RFPs, POs released which are not executed completely
- Providing MIS report to Managers about transactions made against each category
What you need to have:
- Preferred Work experience in electronic accessories
- Experience in sourcing, vendor development, purchase
- Handled electronic components, PCB, mechanical parts
- Ability to get or suggest best low-cost components
- Knowledge about import, export, costing, projects
NodeJS (Node.js)MongoDBReact.js
Express- Architecting, Developing, testing, and deploying robust products that are fast, scalable, and highly responsive
- Designing client-side and server-side architecture
- Building the front-end of applications through appealing visual design
- Developing and managing well-functioning databases and applications
- Designing and maintaining large and complex databases, both relational and non-relational databases.
- Establishing, refining and integrating development environment tools and software as needed
- Identifying production and non-production application issues as a part of the deployment
- Deploying applications on the AWS cloud with the ability to quickly debug hosting-related issues.
- Writing effective APIs
- Testing software to ensure responsiveness and efficiency
- Troubleshooting, debugging and upgrading software
- Creating security and data protection settings
- Building features and applications with a mobile responsive design
- Writing technical documentation
- Working with data scientists and analysts to improve software
What you need to have:
- BE/ ME/ BCA/ MCA- Any Computer/ IT Degree
- Expertise in Mongo DB, Express js, React js, Node js, HTML5, CSS3, LESS/ SASS, Bootstrap.
- 3-4 years of experience in server management, Microservice, and AWS knowledge is not mandatory but will be preferable.
- Strong analytical and problem-solving skills
- Comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries.
- Be a team player with a knack for visual design and utility.
- Also familiar with Agile methodologies
.NET• At least 4 years of experience as L2 application support engineer.
• Clear understanding and execution of incident management and problem management
• Able to do impact analysis and prioritise issues
• Able to troubleshoot and analyse issues by checking logs, database etc.
• Excellent verbal and written communication
• Worked in .NET environment.
• Worked in a dynamic fast changing environment
Total Experience: 4-5years
Location: Gurgaon
Role:Temporary
Jenkins
DockerIntuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East. This is an excellent opportunity to join ITP’s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.
Job Description:
Must-Have’s:
About GetMyUni :
GetMyUni is a Times Internet invested company. We are an education hub which helps prospective aspirants make the right education choice via student reviews and insights. Being India's first social college search platform we help students in making the right college choice. (https://www.getmyuni.com)
Job Responsibilities :
- Content Development for Website.
- Must be genuinely interested and comfortable in Content Writing, Creative Writing, SEO Based Writing, Blog Writing, Email Writing.
- Must have team handling abilities.
Skills Required :
- Should have strong proficiency in writing.
- Should be comfortable using MS-Office (Word, Excel, PowerPoint).
- Should be comfortable working in a team.
Qualifications :
Minimum Educational Qualification : Completed Undergraduate
Personal characteristics : Adaptive and Enthusiastic, strong interpersonal skills
Others : Applicants must get their personal laptops
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon