
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Similar jobs (10)
Role Overview
We're seeking a MERN Stack Developer with experience in Web3 development to join our team. The ideal candidate will be comfortable building full-stack applications, integrating smart contracts, and working in a fast-paced startup environment.
Responsibilities
- Develop and maintain full-stack applications using MongoDB, Express.js, React.js, and Node.js
- Integrate smart contracts and blockchain functionality using Web3.js, Ethers.js, or similar libraries
- Collaborate with product managers, designers, and blockchain engineers
- Write clean, maintainable, and testable code
- Troubleshoot and debug applications
- Stay updated with the latest Web3 trends and technologies
Requirements
- 1+ year of hands-on experience with the MERN stack
- Basic to intermediate knowledge of smart contracts, Ethereum, and Web3.js/Ethers.js
- Familiarity with Solidity and Ethereum development tools (e.g., Truffle, Hardhat)
- Understanding of REST APIs and integration practices
- Strong problem-solving skills and a proactive attitude
- Good communication and collaboration skills
Bonus Skills
- Experience with IPFS, The Graph, or Layer 2 solutions
- Contributions to open-source Web3 projects
- Knowledge of NFT standards or DeFi protocols
What We Offer
- Competitive salary and performance-based incentives
- Flexible working hours and remote-friendly culture
- Opportunity to work on cutting-edge Web3 projects
- A collaborative, supportive, and innovative environment
Job Details
- Job Title: Assistant Manager - Administration
- Industry: Hospitality
- Function - Administrative
- Experience Required: 6-8 years
- Employment Type: Full Time
- Job Location: Gurgaon
- CTC Range: Best in Industry
Preferred Skills: Office Administration & Facilities Management, Corporate Travel Management (Domestic & International) + Hotel Bookings, Vendor Management, Procurement & Cost Control, Pantry Management & Housekeeping Staff Supervision, Office Events & Employee Experience Support, Front Desk, Courier & Visitor Management, Governance, Reporting & Process Improvement, Provide calendar management for CEO & CFO
Criteria
1. Must have at least 5 years of experience in Office Administration & Facilities Management
2. Must have handled Corporate Travel Management (Domestic & International) + Hotel Bookings
3. Must have experience in Vendor Management, Procurement & Cost Control
4. Should have handled Pantry Management & Housekeeping Staff Supervision
5. Should have experience in providing calendar management for leadership team like CEO & CFO
Job Description
Office Administration & Facilities Management
• Own end-to-end office operations ensuring a clean, safe, organised and employee-friendly workplace.
• Manage office assets, stationery, supplies and consumables; maintain inventory controls and timely replenishment.
• Coordinate all facility maintenance (electrical, plumbing, HVAC, internet, printers, AMC services, etc.) through vendors.
• Ensure timely resolution of workplace issues raised by employees; track closure through a tracker.
• Drive adherence to workplace policies (visitor management, access control, safety protocols, hygiene standards).
• Coordinate office layout requirements, seating changes, and workspace readiness for new joiners.
Corporate Travel Management (Domestic & International) + Hotel Bookings
• Manage end-to-end travel arrangements: flight/train bookings, hotel bookings, local transport and itinerary coordination.
• Handle international travel requirements including visa documentation, invitation letters, insurance, forex, and compliance.
• Coordinate with travel partners / portals; ensure cost-effective options and timely confirmations.
• Maintain travel trackers, reconcile expenses, and ensure policy adherence.
• Support timely reimbursement documentation and closure.
Vendor Management, Procurement & Cost Control
• Identify, onboard and manage vendors for housekeeping, pantry, security, maintenance, courier, cab, hotels, etc.
• Negotiate commercial terms, renewals and AMCs to ensure best value and service levels.
• Maintain vendor database, contracts, invoices, SLAs and performance scorecards.
• Raise POs / approvals as per internal process and coordinate timely payments with Finance.
• Track monthly administrative spends vs budget and highlight variances with corrective actions.
Pantry Management & Housekeeping Staff Supervision
• Manage pantry operations including vendor coordination, supplies, hygiene and service standards.
• Supervise housekeeping staff / agency; define daily checklists and ensure consistent cleanliness standards.
• Ensure meeting rooms, workstations and common areas are maintained at all times.
• Coordinate periodic deep cleaning, pest control and hygiene audits
Office Events & Employee Experience Support
• Plan and execute office events such as townhalls, celebrations, leadership visits, workshops, and engagement activities.
• Coordinate logistics including venue setup, catering, gifts, vendor arrangements and on-day execution.
• Support corporate gifting requirements for leadership, employee milestones and business needs.
Front Desk, Courier & Visitor Management
• Manage visitor handling ensuring a professional welcome experience and adherence to access and security protocols.
• Handle incoming/outgoing couriers (domestic & international), tracking, and customs documentation (where required).
• Maintain courier registers and ensure confidentiality of sensitive shipments.
Select HR Operations Support (as required)
• Support People team with operational HR tasks such as onboarding logistics, ID cards/access, background verification coordination, joining kits and policy sign-offs.
• Assist with HR documentation, vendor coordination (medical, insurance, training, etc.) and employee helpdesk support.
• Support coordination for HR calendars (training sessions, inductions, engagement initiatives) and follow-ups.
Governance, Reporting & Process Improvement
• Build and maintain admin trackers: vendor SLAs, housekeeping checklist, pantry supplies, travel logs, inventory and expense tracker.
• Review processes periodically and propose improvements to reduce cost, improve employee experience and strengthen controls.
• Maintain confidentiality and professional conduct while handling sensitive information.
Provide calendar management for CEO & CFO
• Manages complex calendars, schedule and prioritize meetings, appointments, and travel arrangements for the CEO and CFO
• Manage conflicting schedules and adjust plans as necessary
Handling Critical Communications
• Act as a liaison between the CEO, CFO, and other departments within the organization
• Coordinate and communicate with the international team for various things such as events, travel, calendar management, and other matters
• Respond to phone and email inquiries with professionalism and discretion
• Handle sensitive information and maintain confidentiality at all times
• Draft and distribute corporate communications as necessary
Experience:
7+ years of experience in Office Administration, Facilities Management, Travel Management, etc.
Hands-on experience implementing and managing DLP solutions in AWS and AzureStrong expertise in data classification, labeling, and protection (e.g., Microsoft Purview, AIP)Experience designing and enforcing DLP policies across cloud storage, email, endpoints, and SaaS appsProficient in monitoring, investigating, and remediating data leakage incidents
MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.
We are seeking a skilled and dedicated full-time Full-Time Flutter Developer. This is a fully remote position, offering a base pay of INR 12000 with an INR 3000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.
Simply Fleet is a fast-growing SaaS solution to help automate an organization's fleet maintenance operations. You can learn more about our product by going to www.simply-fleet.com
We are looking for an enthusiastic and proactive Android developer to manage the app development of Simply Fleet on Android. The developer will work closely with the other members of the product team to build and maintain Simply Fleet's Android app.
What you will do:
- You should be proficient in Android development with Kotlin
- You should have a fair idea about web services
- You should be comfortable working with JSON
- You should have a strong knowledge of Android UI design principles, patterns, and best practices
- You should have a working knowledge of location services
- Knowledge of AWS S3 is a plus
- You should have an understanding of code versioning tools, such as Git
- You should have deployed apps on Google Play Console
- We expect you to be proficient in best coding practices like adding comments, using proper naming conventions, performing unit testing of your code, etc.
- You should be well versed in developing in Android Studio
Who you are?
- You should have 2+ years of experience in Android development
- You should be committed since we follow a hybrid model
- You are expected to be present in our physical office in Pune, MH twice a week
- You should be willing to take complete ownership of your work
- Above all, you should be able to think independently and creatively
You can expect a smooth onboarding process with structured timelines. You can expect teams that listen and learn. You can expect to be counted on, and you'll be given the freedom to do your best work. We build our product, our teams, and our company for the long haul, so you can build your career here if you choose to. This is your platform to be a part of a growing startup and to work with some really awesome folks. We will make sure you have fun along the way.
- Meeting with the design team to discuss the needs of the company.
- Building and configuring Magento 1x and 2x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes and interfaces.
- Setting performance tasks and goals.
- Troubleshooting integration issues.
- Updating website features and security patches.
What we look for:
We are looking for an associate who will be doing data crunching from various sources and finding the key points from the data. Also help us to improve/build new pipelines as per the requests. Also, this associate will be helping us to visualize the data if required and find flaws in our existing algorithms.
Responsibilities:
- Work with multiple stakeholders to gather the requirements of data or analysis and take action on them.
- Write new data pipelines and maintain the existing pipelines.
- Person will be gathering data from various DB’s and will be finding the required metrics out of it.
Required Skills:
- Experience with python and Libraries like Pandas,and Numpy.
- Experience in SQL and understanding of NoSQL DB’s.
- Hands-on experience in Data engineering.
- Must have good analytical skills and knowledge of statistics.
- Understanding of Data Science concepts.
- Bachelor degree in Computer Science or related field.
- Problem-solving skills and ability to work under pressure.
Nice to have:
- Experience in MongoDB or any NoSql DB.
- Experience in ElasticSearch.
- Knowledge of Tableau, Power BI or any other visualization tool.
Job Description
Roles and Responsibilities
- Take prospect from initial contact phase to qualified phase over the phone
- Generate revenue by pitching prospects and converting them to sales.
- Meet and exceed pipeline contribution goals
- Respond quickly to assigned leads
- Willingness to be measured by weekly and monthly metrics.
- Use and become an expert on the Customer Relationship Management (CRM) system.
- Fully Responsible for meeting targets as assigned Periodically
- Comfortable with cold calling
Desired Candidate Profile
- If you are a party animal and know live performers' space well. StarClinch is the place for you.
- Experience in Event Industry and Artist Management space is a must
- Brilliant Negotiations Skills
- Good Communication Skills, Smart Worker
- Flexible, Able To Shift Priorities To Accommodate Changing Demands
- The ability to break the ice, and engage in extensive networking & socializing at various platforms
- Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus
Nature of Job:
- No. of opening - 2
- Work From Office
- Work Experience - 1-3years
Benefits:
StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.
Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area, New Delhi-110020.
Perks:
- Health + Accidental Insurance
- Free Doctor Consultations
- Exposure to how things work in a startup
- The extensive learning curve in the field
- Informal dress code
- Flexible working hours
- Premium Office and workspace
- React Js
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Understanding of React.js and its core principles
- Strong experience with popular React.js workflows (Redux)
- Familiar with newer specifications of ES6
- Familiar with RESTful APIs
- Knowledge of HTML, CSS
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiar with code versioning tools (such as Git, SVN)
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux).









