
Customer Experience Executive - Hospitality
● Attend and manage non-sales inbound calls.
● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
● Assist with booking changes, payment queries, and property information.
● Update all customer interactions accurately in the CRM.
● Follow up on open tickets until closure.
● Maintain a professional, empathetic, solution-driven approach.
● Collect customer feedback and ensure service quality.

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We're Hiring: Java Developers | Mumbai (Hybrid) 🚀
Are you a passionate Java Developer with 5 to 10 years of experience? Here's your chance to take your career to the next level! 💼
We're looking for talented professionals to join an exciting opportunity with a top-tier BFSI domain Project—a true leader in the market. 🏦💻
🔹 Location: Mumbai
🔹 Work Mode: Hybrid
🔹 Experience: 4 to 10 years
🔹 Domain: BFSI
This is more than just a job—it's a chance to work on impactful projects and grow with some of the best minds in the industry. 🌟
👉 If you're interested, please share your updated resume along with the following details:
Total Experience
Current CTC
Expected CTC
Tag your network or apply now—this could be your next big move! 🔄🚀
- Build campaign generation services which can send app notifications at a speed of 10 million a minute
- Dashboards to show Real time key performance indicators to clients
- Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
- Building highly available & horizontally scalable platform services for ever growing data
- Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
- Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
- You will build backend services and APIs to create scalable engineering systems.
- As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
- You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
- Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
- Identify and improvise areas of improvement through data insights and research.
- 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
- Solid understanding of engineering best practices, continuous integration, and incremental delivery.
- Strong analytical skills, debugging and troubleshooting skills, product line analysis.
- Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
- Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
- Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
- Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
- Knowledge about versioning like Git and deployment processes like CICD.
Job Title: Linux System Engineer - Client Site Deployment
Company: TechMonarch Infocom LLP
Location: Ahmedabad, Gujarat
Experience: 2+ Years
Job Summary:
TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer to join our dynamic team. This role is crucial for providing on-site technical support and expertise to our valued clients. The ideal candidate will possess a strong foundation in Linux system administration, hardware, networking, cloud infrastructure, and basic firewall management. Furthermore, excellent professional conduct and communication skills are paramount, as this individual will represent our company directly at client locations.
Responsibilities:
• Provide on-site technical support and troubleshooting for client Linux-based systems and infrastructure.
• Install, configure, and maintain Linux servers (e.g., CentOS, Ubuntu, Red Hat Enterprise Linux).
• Perform system monitoring, performance tuning, and capacity planning.
• Troubleshoot hardware issues related to servers and related peripherals.
• Assist with basic network configuration and troubleshooting (TCP/IP, DNS, DHCP).
• Interact with cloud infrastructure platforms (e.g., AWS, Azure, GCP) for deployment, management, and troubleshooting.
• Implement and maintain basic firewall rules and configurations.
• Perform regular system backups and recovery procedures.
• Document technical issues, solutions, and configurations clearly and accurately.
• Collaborate effectively with internal teams and client IT personnel.
• Maintain a professional demeaner, appearance, and communication style at client site.
• Adhere to client-specific security policies and procedures.
• Proactively identify potential issues and recommend solutions.
• Stay up-to-date with the latest technologies and industry best practices.
Required Skills and Experience:
• Minimum of 2 years of hands-on experience as a Linux System Administrator/Engineer.
• Proven ability to install, configure, and manage various Linux distributions (e.g., CentOS, Ubuntu, RHEL).
• Solid understanding of server hardware components and troubleshooting.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, subnetting) and troubleshooting tools.
• Familiarity with cloud infrastructure platforms (AWS, Azure, GCP) and their core services.
• Basic understanding of firewall concepts and the ability to manage basic firewall rules.
• Experience with scripting languages (e.g., Bash, Python) for automation is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Must possess a professional and customer-oriented attitude.
• Willingness to travel frequently to client sites within the Ahmedabad region.
Desired Skills (Good to Have):
• Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).
• Familiarity with security best practices for Linux systems.
• Relevant certifications (e.g., Linux+, LPIC, AWS/Azure/GCP certifications).
Personal Attributes:
• Professional and presentable demeaner.
• Excellent communication and interpersonal skills.
• Strong work ethic and a proactive approach.
• Ability to build rapport and maintain positive relationships with clients.
• Adaptability and flexibility to work in different client environments.
• Problem-solving mindset with a focus on finding effective solutions.
• Reliable and punctual.
Education:
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
Vasu GalaJob Title: Linux System Engineer - Client Site Deployment Company: TechMonarch Infocom LLP Location: Ahmedabad, Gujarat Experience: 2+ Years Job Summary: TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large-scale social or location-based app.


Role : React JS Developer
- 1-4 years of experience as a React JS developer.
- Must have Working Experience in a product based organization at least 18 months.
- Good Communication skills must.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
- Experience with HTML,CSS, Bootstrap and UI Design
- Knowledge of RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools {such as Git}

About
Our client is a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being.
Role
As the lead for the frontend development team, you will be the sole owner of the entire FE development cycle for our consumer-facing web products in ReactJS. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences. You would also need to control the mobile app development lifecycle on ReactNative.
Responsibilities
-
- Overlook development of all user-facing products in React
-
- Build reusable components and front-end libraries for future use
-
- Translate designs and wireframes into high-quality code
-
- Optimize components for maximum performance across a vast array of web-capable
devices and browsers
-
- Focus on code maintainability and performance of application
-
- Provide technical advice and assists in solving programming problems
-
- Use Server Side Rendering when applicable
-
- Enhance SEO, Analytics and overall frontend architecture for better performance
Requirements
-
- 4+ years o f experience building frontend for consumer facing products
-
- 2+ years on ReactJS for consumer facing products
-
- 1+ years o f Team Lead/Management experience
-
- Thorough understanding of architecting the frontend system with Server Side Rendering
-
- Good foundation in design and a knack for designing interactions and elegant interfaces
-
- Understands app development cycle
-
- Experience with NodeJS for Server Side Rendering/coordinating with the backend team for API requirements
-
- Must come up with caching solutions where required to speed up the website load speed and improve customer experience
Job Role & Responsibility:
VMWare NSBU HCX team is looking for passionate engineers with a startup mindset and ready to solve business problems by applying technical engineering knowledge. You will be a part of enterprise class HCX cloud mobility platform to help customers solve datacenter evacuation, consolidation and hybrid cloud use cases. You’ll be part of a dynamic engineering team where a passion for innovation is a key to address technical problems, improve performance and scalability and focus on continuous improvement is of paramount importance. You will be a part of R&D development team focused on various aspects of HCX ranging from workload mobility to networking in the context of hybrid cloud paradigm. As part of the job, you will work with senior architects and other engineers of the team to deliver world class enterprise class product.
Required Skills:
- Background with Computer Science fundamentals (based on a BS or MS in CS or related field) with 4+ years of substantial professional experience
- Strong programming skills in Java/Go/Python
- Knowledge of distributed systems
- Understanding of Micro Services architecture, REST APIs Design and Development
- Understanding of Kubernetes, Kafka, No-sql, Java/Sprint, Client MVC
- Exposure to one or more UI technologies
- Organized and passionate about details; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment
Preferred Skills:
- Strong knowledge about virtualization, and/or container technologies
- Experience in SDN/Networking/Network Management domain is added plus
- Exposure to AWS, Azure is added plus
Describe the ideal candidate here.
All of the GaragePlug product modules have critical workflows, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products.
We have developed an in-house framework for manually testing the features/product before the launch. This has helped us to catch more than 1000 bugs before releasing the feature in production.
Think of this as the backbone that will help engineers from the product team to automate critical workflows and coordinate bug bashes for all the product teams. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.
# WHAT YOU WILL BE DOING
### **Within 1st month**
- Learn all aspects of products and critical workflows for each of the products as part of your training.
- Setup the dev environment and organise your first bug bash.
- Have a one-one chat with every member of the GaragePlug team so you get to know everyone well.
- 1-hour session every week with one of the product & quality experts from other Upekkha startups
- Weekly 2 times join sales and customer success team for pre-sales customer demos to understand the product usage
- Weekly 1 session with customer success team to know more about the domain and product usage
- Start writing the functional test case masters for core modules
### **Within 3 months**
- You’ll start developing your first project all by yourself.(With some guidance)
- Write your first set of automation code and work with other engineers to setup functional testing workflows.
- Have an exhaustive test-case/scenarios for all product components
- Be responsible for the product release and release process automation
### **Within 6 months**
- You’ll automate five to six critical workflows for the existing product.
- Establish process for writing functional test that will impact the entire product.
- Be comfortable navigating most of our stack and infrastructure.
- Be responsible for the planning, scoping, design, and implementation of new bug-bashes.
### **Within 12 months**
- You’ll automate at least 60-70%of the workflows in product and completely own QA as a function.
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture.
- Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
# **WHAT AN IDEAL CANDIDATE WOULD LOOK LIKE**
- We use Spring-boot microservices for backend and Angular 2+/Ionic 3+ for frontend. We prefer someone with experience in selenium, but it is not necessary. You must have experience of working with testing frameworks like selenium, tools, or SaaS products for functional testing like [cypress.io](https://cypress.io/).
- Dedicated to testing. While testing can sometimes get repetitive and monotonous, it is critical to our engineering efforts.
- 2-4 years of experience with automated functional testing.
- Pays great attention to detail and helps identify edge cases.
- A knack for breaking things. You should be driven to test with the motive of breaking the application.
- Excellent written and verbal communication skills.
**Personality traits we really admire**
- Great attitude to ask questions, learn and suggest process improvements.
- Excellent problem solving and analytical skills.
- Previous work experience at a product-based company or startup would be a bonus.
- You are a team player
**Our tech stack is Java Spring-boot, Elasticsearch, PostgreSQL, Angular 2+, Ionic 3+, Typescript. Our platform is hosted on AWS Cloud.**
# **INTERVIEW PROCESS AND PREP NOTES**
- **Problem Solving & Analytical Skills:** We are a Java & Angular shop, and if you say that you will improve the quality of the product, we expect you to know basics of typescript and/or Java (but not mandatory)
- **Blackbox Testing:** Be prepared to answer some simulation-based questions during our interviews. From writing the requirements for a test case to planning & executing test plans on the GaragePlug platform, watch out for some hard-hitting questions.
- **Culture Round:** Understand if your values and beliefs fit in with your company’s culture. Be yourself. This is for both sides to evaluate if we're a cultural fit for each other.
- **Founder Round:** Discussion with both the founders of the company. This round helps us evaluate how we both can mutually benefit each other.
# **WHY JOIN US**
- **Freedom & Responsibility:** If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- **Great Salary & Equity:** For our top performers and leaders, we grant stock options. As GaragePlug continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
- **Transparency:** If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with GaragePlug gives you that opportunity to experience it all first hand.
If all of this sounds exciting to you, join us for an exciting and equally fulfilling ride at GaragePlug!

