
Customer Experience Executive - Hospitality
● Attend and manage non-sales inbound calls.
● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
● Assist with booking changes, payment queries, and property information.
● Update all customer interactions accurately in the CRM.
● Follow up on open tickets until closure.
● Maintain a professional, empathetic, solution-driven approach.
● Collect customer feedback and ensure service quality.

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Job Title : Enterprise Architect
Experience : 10+ Years
Location : Trivandrum / Kochi
Budget : Up to ₹35 LPA
Notice Period : Immediate to 15 Days
Job Overview :
We’re seeking a seasoned Enterprise Architect with strong experience in the BFSI domain to lead enterprise-wide architecture design and technology strategy. The role involves aligning IT with business goals, designing scalable systems, and driving digital transformation across the organization.
Mandatory Skills :
Enterprise architecture (TOGAF/Zachman), cloud architecture, application & infrastructure design, BFSI domain experience, system integration, stakeholder management, and technical leadership.
Key Responsibilities :
- Define and execute enterprise architecture strategy, vision, and roadmap.
- Design architecture across applications, data, infrastructure, and security.
- Lead technical decisions, architecture reviews, and standardization efforts.
- Collaborate with business, IT, and vendor teams to ensure aligned solutions.
- Ensure compliance with security, governance, and regulatory standards.
- Stay updated on emerging tech and recommend innovations.
Required Skills :
- Proven experience in enterprise architecture frameworks (TOGAF/Zachman).
- Strong understanding of cloud, microservices, application development, and data management.
- Experience in automation, CI/CD, and DevOps practices.
- Excellent communication, leadership, and stakeholder management skills.
- Domain expertise in BFSI (Retail/Healthcare is a plus).
- Certifications like TOGAF, CEH preferred.
Role : Technical Developer
Experience : 6 - 9 years as SAP R3 Technical Developer
Skillset:
· Work experience in ABAP(RICEF),
· Experience in S-Note Implementation
· Expertise in DDIC objects( Tables, Structures, View, View Cluster)
· Expertise in debugging
· Experience in IDOCs
· Experience in BADI implementations, RFC
· Experience in Requirement routines, User Exits Enhancements
· Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,
· Hands-on experience in OO ABAP
· Good knowledge/ experience in O-data Services
· Work Experience/ good knowledge of Web-services/ Proxy
· Knowledge on Eclipse
· Using ABAP 7.5 syntax, ATC and Performance tuning techniques
(SM 12)
· Good to have knowledge on ADOBE
· Good to have S4 transformation knowledge


- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Experience in working with SDLC. Experience in end to end SDLC documentations.
- Experience in Banking/Financial Application.
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Hands-on experience in Web Services
- Excellent programming, unit testing and debugging skills in Mobile Java (Android and Kotlin)
- Good designing skills based on object-oriented design patterns & frameworks
- Basic/core Java/Kotlin/OOPS knowledge and an understanding of Java technologies is mandatory
- Very good exposure in frameworks like Android Architecture, SDK, SDK Development
- Strong Experience in Mobile Application Development Life Cycle
- Experience in Design Patterns MVVM, MVP etc.
- Programming new Android Applications from specifications
- Experience in implementing communication with API servers via web-services using JSON and XML
- Exploring upcoming new features of Android Platform

• Contacting clients in regarding their Online appearance and business boosting.
• Good Command over English.
• Develop and Maintain proper interaction and reputation with the clients
• Understand the business needs of the Clients
• Convince the clients and make them to invest on new Projects with the organization
• Outbound Voice process
• B2B Sales Process
• Experience- 0 to 3 years required in web selling or in outbound sales process.
• Salary hike on last drawn salary
• Shift: Night: 8pm to 5am Morning: 7am to 4pm



- Designs, develops, modifies, debugs, and evaluates programs for functional areas
- Analyzes existing programs or formulates logic for new systems
- Devises logic procedures
- Prepare Flowcharting
- Performs coding and tests/debugs programs.
- Develops Conversion and System implementation plans
- Prepares and obtains approval of system and programming of documentation
- Recommends changes in development, maintenance, and system standards
- Train users in conversion and implementation of system
- Communicate with end users and understands the requirements in clearly.
Skills & Qualifications:
- Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
- Experience working with Manufacturing Execution System (Camstar) is a plus.
- Experience working with Web services and XML/ XSLT.
- In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
- Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
- Has the ability to design and document software applications with minimal supervision.
- Experience in multi-platform software Development (DOS, Windows).
- Experience in developing software applications in a multi-tier architecture.
- Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
- Experience in WCF / MVC is a plus.
- Experience is in Source Controls like SVN / TFS.
- Able to handle all phases of SDLC.

Job description
- Develop, test, and deploy fast and scalable web apps
- Designing and maintenance of fully functional large relational and non-relational databases
- Timely deployment of web apps on the cloud
- Server management and cloud-based infrastructure
- Establishment and integration of development tools as required
- Identification of application issues when deploying the apps
- App deployment on the cloud along with solving debugging issues
- Coding architecture for frontend and backend
Skills & Requirement:
- Minimum 5 years Experience required.
- Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
- Distributed server and storage – MongoDB & SQL Server
- Hands on experience in building web-based enterprise applications
- Good working knowledge Angular, Nodejs, .Net Core
- Understanding of cloud technologies
- Direct understanding of application lifecycle; Agile, SDLC
- Proficient in Object Oriented Programming.
- Experience with Networking Concepts.
- Good at API integration, debugging and fixing the issues with API
- Experience in performing SQL queries on a RDMS.
- Operational experience: Troubleshooting and Support
- Ability to work in groups and in independent settings to complete assigned tasks
- Previous experience on IOT Projects will be added advantage
Work Location: 1st Sector, HSR Layout, Bengaluru - 560102
Office Timings : Monday to Saturday – 9:00AM to 6:00PM
Work From Office Only
-
Preferred Education & Experience:
-
Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.
-
Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Object Oriented Modeling, Design, & Programming
▪ Microservices Architecture, API Design, & Implementation
▪ Relational, Document, & Graph Data Modeling, Design, & Implementation -
Well-versed in and hands-on demonstrable experience with:
▪ Stream & Batch Big Data Pipeline Processing
▪ Distributed Cloud Native Computing
▪ Serverless Computing & Cloud Functions -
5+ years of hands-on development experience in Java programming.
-
3+ years of hands-on development experience in one or more libraries & frameworks such as Spring Boot, Apache Camel, Akka, etc.;
extra points if you can demonstrate your knowledge with working examples.
2+ years of hands-on development experience in one or more Relational and NoSQL datastores such as Amazon S3, Amazon DocumentDB, Amazon Elasticsearch Service, Amazon Aurora, AWS DynamoDB, Amazon Athena, etc. -
2+ years of hands-on development experience in one or more technologies such as Amazon Simple Queue Service, Amazon Kinesis, Apache Kafka, AWS Lambda, AWS Batch, AWS Glue, AWS Step Functions, Amazon API Gateway, etc.
-
2+ years of hands-on development experience in one or more technologies such as AWS Developer Tools, AWS Management & Governance, AWS Networking and Content Delivery, AWS Security, Identity, and Compliance, etc.
-
Well-versed in Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.
-
Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.
-
Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.
-
Well-versed with Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.
-
Experience : 5+Years
-
Job Location : Remote/Pune



MUST HAVE
- Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
- Must have good knowledge of API
- Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
- Ensuring the entire stack is designed and built for speed and scalability
- Integrating our front-end UI with the constructed API
- Design and implementation of continuous integration
- Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.
Key Skillsets
- Node.js
- React.JS
- AWS
- MongoDB

Qrata is currently searching for MERN stack developer for Omani start up Delivery Company.
Who are we?
The company begin its life in June 2018 as Oman’s first online delivery mobile application, in the capital city Muscat. The application allows customers in Muscat to place an order from a choice of restaurant or food outlet and get it delivered within the comforts of their home. The application allows services on Android and IOS both.
It’s envisions itself as the ideal delivery and discovery platform for everything under the sky. With customer satisfaction on top of our priority list ,it ensures that customers receive the best of both the worlds. A wide range of products and fast efficient delivery are the areas where the company constantly wants to excel.
Role – MERN Stack Dev.
- 3+ years of experience in MERN (Node, React.JS)
- Algorithms & Data structure concepts
- B2C App / Product Company Experience
- BE and BTECH in Computer, Computer Science, IT
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
- To provide outstanding services and ensure customer satisfaction.
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
- To provide outstanding services and ensure customer satisfaction.

