We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Team Leader – Operations
Location: Mohali / Karnal
Shift: Morning / Evening / Night
Experience: 3+ Years in KPO / BPO / Service Industry
Languages: English & Punjabi
About the Role:
We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.
Key Responsibilities:
- Lead, mentor, and motivate a team to achieve operational goals.
- Monitor daily operations to ensure productivity, quality, and SLA adherence.
- Drive performance improvements using data and process-driven insights.
- Conduct team reviews, provide feedback, and create development plans.
- Handle escalations and ensure effective client communication.
- Ensure compliance with organizational policies and operational standards.
Skills & Requirements:
- Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
- Strong people management and problem-solving skills.
- Excellent communication in English & Punjabi.
- Proven ability to track and improve performance metrics.
- Flexible to work in rotational shifts (morning, evening, night).
What We Offer:
- Competitive salary with performance-linked growth.
- Exposure to a dynamic work environment.
- Opportunity to lead high-performing teams.
Responsibilities :
- Develop and lead the product vision and strategy for the #PaymentsPlatform.
- Understand the jobs to be done for the platform, synthesize those needs to shape the product roadmap for a suite of platform products, and define key metrics.
- Strategically assess new opportunities and develop alignment around these.
- Manage and develop a team of platform product managers.
- Collaborate and build executive alignment for your vision .
Qualifications :
- B.Tech/B.E in Computer Science, Engineering or related field from a Tier 1 engineering college filled with energetic, creative minds, collaborative teams & expert coders. We are looking for passionate leaders to continue growing our talented teams.
- Technical and analytical background
- Previous experience of minimum 1 year in product/ consulting will be preferred
- 1-3 years of experience.
Location : Gurgaon
Python
Django
FlaskJob description
Key Responsibilities
- Design, develop, and maintain serverless applications using AWS services such as Lambda, API Gateway, DynamoDB, and S3.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Build and maintain RESTful APIs to support web and mobile applications.
- Implement security best practices for AWS services and manage IAM roles and policies.
- Optimize application performance, scalability, and reliability through monitoring and testing.
- Write clean, maintainable, and efficient code following best practices and design patterns.
- Participate in code reviews, providing constructive feedback to peers.
- Troubleshoot and debug applications, identifying performance bottlenecks and areas for improvement.
- Stay updated with emerging technologies and industry trends related to serverless architectures and Python development.
Qualifications
- Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.
- Proven experience as a Python backend developer, with a strong portfolio of serverless applications.
- Proficiency in AWS services, particularly in serverless architectures (Lambda, API Gateway, DynamoDB, etc.).
- Solid understanding of RESTful API design principles and best practices.
- Familiarity with CI/CD practices and tools (e.g., AWS CodePipeline, Jenkins).
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Excellent communication skills, both verbal and written.
Preferred Skills
- Experience with frontend technologies (JavaScript, React, Angular) is a plus.
- Knowledge of data storage solutions (SQL and NoSQL databases).
- AWS certifications (e.g., AWS Certified Developer Associate) are a plus.
Ducom Instruments now have openings for the position of Project Engineer-Level-3. The candidate’s responsibilities include the completeness of engineering projects by organizing and controlling project elements to meet the target deadline.
Job Code: Project Engineer-Level-3
Engineer-Level-3 is required for pre-testing of customized products, suggesting improvements in design, verifying all parameters are met according to technical specifications and developing new projects. Assist the R & D department in developing new products.
Job description:
- Participate in kick-off meetings for customized projects to finalize technical specifications sheets.
- Interact with customer design during the finalization of the technical specification sheet with the customer.
- Develop new or modified designs for customized projects.
- Participate in FMEA techniques during the design stage.
- Validate customized projects according to the technical specifications.
- Record, and create reports, graphs, and calculations for test results.
- Determine the failures to meet technical specifications and interact with departments to overcome them.
- Suggest modifications, if required for projects to design department
- Interact with design, marketing, and customer for any changes required on the technical specifications sheet.
- Interact with the purchasing department for unsatisfactory performance of BOM (Bill of Materials)
- Interact with the quality department for deviations noticed on manufactured components.
- After ensuring the satisfactory performance of the instrument, prepare a test report and obtain the concurrence of final testing.
- Introduce value engineering techniques to reduce cost of components.
- Monitor all departmental projects and test results.
- Assist R&D department in developing new products.
- Travel to customer sites for installation and commissioning of instruments, attend troubleshooting and prove out test results as and when required.
- Assembly of components, integration and testing.
- Any other responsibilities are assigned when required.
Requirement:
- BE in Mechatronics/Robotics/Electronics & Instrumentation/Electrical & Electronics
- Minimum 2-3 years of experience in product testing
- Familiar with OEM design procedures and system
- Teamworking and multitasking skills and Good written and verbal communication skills
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)We are seeking a skilled PHP Developer with expertise in Laravel and WordPress to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications using PHP frameworks, primarily Laravel, and working with WordPress for content management system (CMS) projects. You will collaborate with a cross-functional team of designers, developers, and project managers to deliver high-quality, scalable solutions.
Requirements:
Proven experience as a PHP Developer, preferably with Laravel and WordPress.
Strong knowledge of PHP web frameworks, specifically Laravel, and experience with WordPress development.
Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.
Familiarity with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis).
Experience working with version control systems, such as Git.
Understanding of MVC design patterns and OOP concepts.
Ability to write efficient SQL queries and optimize database performance.
Knowledge of RESTful web services and API development.
Familiarity with front-end frameworks/libraries (Vue.js, React) is a plus.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
About Company:Long-term accommodation booking platform for students (think booking.com for studenthousing). It helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with Million student housing units listed in
countries and across cities.
Responsibilities
Take a lead role in end-to-end finance management
Manage a team of to take care of
Accounting
Global entity setups and Compliances
Taxes
Financial data management system
Investor relations
Get the Consolidated books closures monthly level
Take a lead role in new country expansions
Understand the budget requirements from the department heads and plan cash flow
Analyze revenue, expenses, cash flows, and balance sheets.
Present potential scenarios and outcomes to management team
Maintain investor relations and reporting
Requirements
CA with minimum 5- 7 years of experience
Knowledge of end to end of Accounts
Direct Tax/Indirect Tax Compliances
MIS, Analytics, Excel Skills
Good Communication skills
Team leader (Min 5-6 member team)
Experienced in corporate finance and investor relations
Regards
Sana
Flutter
Android DevelopmentJob responsibilities:
- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance
- Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support.
- Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
- Write well-designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.
Desired Profile:
- Knowledge and experience in Flutter Framework and DART programming
- Hands-on experience in using RESTful APIs
- Hands-on experience in designing and developing micro-services architecture and containers
- Object-oriented analysis, UML, and design using common design patterns.
- Hands-on experience in the development IDE Android Studio, Android SDK, Firebase Test Lab
- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications
- Familiarity with IOS integration with Flutter
- Experience using GitHub or a similar environment
- Experience with Agile development is a plus
- Experience with Material Design and Android UI design principles, patterns, and best practices
- Good knowledge of adding third-party libraries
- Ability to understand business requirements and translate them into technical requirements
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- A track record of delivering successful complex consumer product apps (finance apps, e-commerce apps)
- Critical thinker
- Knoweldge on Adobe XD/ Figma/ Sketch
- knowledge on GetX will be plus
Review all job requirements and specifications required for deploying the solution into the production environment.
Perform various unit/tests as per the checklist on deployment steps with help of test cases and maintain documents for the same.
Work with Lead to resolve all issues within the required timeframe and inform for any delays.
Collaborate with the development team to review new programs for implementation activities and manage communication (if required) with different functions to resolve issues and assist implementation leads to manage production deployments.
Document all issues during the deployment phase and document all findings from logs/during actual deployment and share the analysis.
Review and maintain all technical and business documents. Conduct and monitor software implementation lifecycle and assist/make appropriate customization to all software for clients as per the deployment/implementation guide
Train new members on product deployment, issues and identify all issues in processes and provide solutions for the same.
Ensure project tasks as appropriately updated in JIRA / ticket tool for in-progress/done and raise the issues.
Should take self-initiative to learn/understand the technologies i.e. Vertica SQL, Internal Data integration tool (Athena), Pulse Framework, Tableau.
Flexible to work during non-business hours in some exceptional cases (for a few days) required to meet the client time zones.
Experience on Tools and Technologies preferred:
ETL Tools: Talend or Informatica ,Abinitio,Datastage
BI Tools: Tableau or Jaspersoft or Pentaho or Qlikview experience
Database: Experience in Oracle or SS
Methodology: Experience in SDLC and/or Agile Methodology
React.jsJavascript
Java
C++
C#
.NET
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Full Stack Developer - Averlon