We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Head and manage work intake and overall design project assignment process.
Interpreting abstract business concepts and turning them into creative ideas.
Head and direct team providing key ideas, methods and brand positioning.
Developing strategic design plans with projected timelines.
Pitching ideas and the creative vision and communicating the project outline to the design team.
Choosing the design elements for different projects.
Overseeing the design projects, from start to finish, and monitoring the team members.
Analyzing market research to create more effective designs.
Ideal Candidate
A minimum 8 years of managerial or senior-level design experience.
Strong creativity skills and the vision to turn briefs into creative projects.
Excellent leadership, organization, and analytical skills.
Good collaboration and communication skills.
Great time management and multitasking skills.
Ability to resolve complex design and communication issues.
Ability and experience of having led a team and deliver projects on timelines.
Role Overview:
As a Manual Tester Intern at Arcitech AI, you will play a crucial role in our advancements in the Software and IT sector. You will be responsible for executing test cases, reporting bugs, and ensuring the quality of our software products. This internship offers a unique opportunity to gain hands-on experience in manual testing and contribute to our dynamic team in Mumbai, Maharashtra, India.
Responsibilities:
- Execute test cases
- Report bugs
- Perform regression testing
- Write test scripts
- Conduct smoke tests
- Document test results
- Analyze test data
- Validate user inputs
- Review test plans
- Perform sanity checks
- Cross-browser testing
- Test mobile applications
- Conduct usability testing
Qualifications:
- Bachelor's degree in Computer Science or related field
- 0 to 1 years of experience in manual testing
Skills:
- Proficiency in test scenarios and test cases
- Strong bug tracking and bug reporting skills
- Knowledge of regression testing and black box testing
- Familiarity with Agile methodology and software development lifecycle
- Ability to conduct white box testing
HTML/CSS
JavascriptJob Title: Technical Writer
Location: Remote (Bengaluru- India)
About Our Client:
We are a solution-based, fast-paced tech company with a team that thrives on collaboration and innovative thinking. Our Client's IoT solutions provide real-time visibility and actionable insights for logistics and supply chain management. Cloud-based, AI-enhanced metrics coupled with patented hardware optimize processes, inform strategic decision making and enable intelligent supply chains without the costly infrastructure
About the role
We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you’ll play a crucial role in creating clear, concise, and user-friendly documentation for our digital products. Your unique background as a Developer will allow you to bridge the gap between technical and non-technical audiences effectively.
Responsibilities:
- Strong technical background, with understanding or hands-on experience in software development and web technologies
- Collaborate with cross-functional teams, including developers, designers, and product managers, to understand complex technical concepts.
- Stay up-to-date with the latest industry trends and tools in technical writing and documentation
- Create comprehensive documentation, including user guides, API references, integration guides, and in-platform instructions.
- Independently research and understand the functionality and intricacies of our products and services.
- Translate technical information into accessible content for both technical and non-technical users.
- Continuously review and update existing documentation to reflect changes in our digital products.
- Optimize documentation for maximum clarity, usability, and consistency.
- Conduct research and gather information from subject matter experts to ensure accuracy.
- Work closely with the technical writing team to enhance end-user and developer documentation.
- Provide estimates for development efforts based on your understanding of business requirements and technical environments.
Qualifications:
- Bachelor’s degree in English, Communication, Journalism, Software Engineering, Computer Science, or related fields (or equivalent professional experience).
- Proficiency in writing for both technical and non-technical audiences.
- Familiarity with coding and scripting languages (e.g., JavaScript, Python, CSS).
- Experience with documentation publishing software (e.g., Adobe RoboHelp, MadCap Flare).
- Knowledge of analytics platforms (e.g., Google Analytics, Matomo).
Preferred:
- Previous experience as a Developer.
- Understanding of web development concepts, including Frontend, Backend, Databases, API, Authentication, Authorization, microservices, AWS, etc .
Why This Opportunity Matters
You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.
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PythonCarsome’s Data Department is on the lookout for a Data Scientist/Data Science Lead who has a strong passion in building data powered products.
Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform.
You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.
Job Descriptions
- Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
- Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing.
- Identify, prioritize, and design testing opportunities that will inform algorithm enhancements.
- Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
- Unlock insights by analyzing large amounts of complex website traffic and transactional data.
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Technical Requirements
- Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
- Machine Learning / Data Science Certification
Experience & Education
- Bachelor’s in Engineering / Master’s in Data Science / Postgraduate Certificate in Data Science.
8) Update information on ownership of institutional or organizational customers.
9) Track “Know-Your Customer Customer base work
React.jsJavascript
Redux/Flux
NextJs (Next.js)Skillset :-
- Minimum 1-6 years of experience in a frontend engineer role.
- Essential required are Javascript and ReactJS.
- Experience in Next.js is highly preferred.
- Should be good at CSS and have sound knowledge about Tailwind and Material UI.
- Become early team member of a global tech company, high ownership role and steep learning curve.
- Opportunity to build from scratch, get involved in customer research and product problem solving, and contribute towards building the team and culture.
RESPONSIBILITIES
- BA Workstream: Ability to understand the objectives and goals of the project, and to contribute to the development of the project plan through identifying BA scope of work, advocating approach, and methodologies.
- Create BA Work Packages: Ability to breakdown the BA Scope of Work into manageable work packages to support the overall delivery of the plan.
- Scope and document requirements: Ability to understand, capture, and model functional, non-functional (operational), and interface requirements for users of a system.
- Designing and enhancing Business Processes: Ability to create maps (or models) of workflows, services design, and customer journeys for the business, organization, system, or software. Process maps are created by eliciting new requirements as well as identifying existing functionalities and processes in an organization. Documenting behavior models using use cases, user experience design, storyboards, user profiles, and user stories.
- Analysis & estimation of solution options: Ability to undertake quality initiatives and measure them with the right metrics. Be able to develop meaningful key performance indicators (KPIs).
- Training &Communications: Work with learning and comms team to provide inputs on new functionality, enhancements, process changes, etc. to drive adoption
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WHAT WE'RE LOOKING FOR
- Holds a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related fields
- Minimum 4+ years of work experience as a BA required in Software development projects
- Industry certification in Business Analysis like CBAP, Agile business analysis, etc.
- Prior experience or a background in software development.
- High attention to detail and work ethics which encourages accuracy
- Involvement in digital transformation or multi-system integration project
- Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)
- High level of computer user ability, including Ms Word, Ms Visio, Ms Excel, Ms Power Point, Outlook
- Agile qualification and experience
- Must have strong interpersonal skills and desire to work in a dynamic and fast-paced environment
- Must have the ability to work autonomously, be self-motivated, and a strong team player
- Great can-do flexible attitude that thrives in a collaborative makes it happen environment. Attitude is everything!
ROLE AND RESPONSIBILITIES:
QA engineer’s responsibilities include:
1.Work with Business Analysts to get a clear understanding of requirements, understand thefunctionality of the product, create the appropriate test cases, test planand ensure that theproduct is thoroughly tested.
2.Log bugs in the appropriate system, categorize them based on severity levels, re-test the fixesreceived from developers. Work with the developers to provide more information about theissue on a need basis and assist in arrival of quick solution.
3.Approve the release when all the issues have been fixed.
4.Take feedback (especially bugs) from customers to BA and Product development teams andensure that they are properly addressed.
5.Automate and execute the test cases using appropriate tools6.Perform other related duties as assigned.
React.js
Angular (2+)JavascriptHTML/CSS
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Expertise in Front-end development taking into account response times, and optimize rendering
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Culture:
Ability to work independently with minimal supervision
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Has worked in small teams, is versatile
Desirable Social Attributes:
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Has provided a high quality answer to a question posted on StackOverflow
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Highly productive software developer with the proven aptitude to understand and apply technology
Always learning, evolving, and sharing what you know
Open-minded, flexible, and curious about new and better ideas
Interest and background in visual design (interaction design, information graphics, data visualization) is desired and valued but not strictly required
About Homesfy:
https://homesfy.in/">Homesfy is a leading institutional brokerage in India working in west and south markets. Homesfy works with leading real estate developers such as Godrej, Lodha, LnT, Sobha, Runwal, Oberoi, Shriram, Prestige, etc. in the primary markets.
Homesfy has offices in Mumbai, Thane, Pune and Bangalore and an outsourced agency in Delhi. Homesfy also works with 3000 brokers in an aggregator model known as https://www.mymagnet.io/">Magnet.
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- Developing new user-facing features using ReactJS
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Understand business requirements and translate them into technical requirements
- Building robust applications that can handle both unexpected errors and heavy load
- 3+years experience in Reactjs
- Strong proficiency in JavaScript and Typescript
- Strong Knowledge of Redux/React Context/Hooks
- Strong Knowledge of frontend end technologies such as HTML/CSS
- Experience developing with responsive applications
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools like Webpack or Create React App
- Familiarity with Git
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Full Stack Developer - Averlon