We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role :- Jr. Copywriter
About our client -
Our Client is a next generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.
What you’ll be working on -
Ad copy for digital campaigns, video scripts, social media, blog posts and a certain amount of offline collateral. The role also involves ideation for advertising campaigns. The clients you’ll work on will span tech, F&B, pharma, retail, healthcare, real estate, automotive and other industries. You’ll be a part of the larger content marketing department in Pune, working closely with the client servicing team and design team to come up with ideas and creatives that make an impact!
Responsibilities:
● Interpreting client briefs and requirements
● Work closely with clients to create strong concepts from initial briefing through to execution
● Developing creative ideas and original, clear copy
● Working with the social media team to conceptualize posts
● Collaborating with the design team on visual representation of the copy
● Working collaboratively with internal stakeholders to meet deadlines
● Maintain a high awareness of relevant trending topics and news to identify content opportunities
● Be responsible for working with internal teams to gather input and validate the content
● Ensure consistency and quality across all written content
● Present and articulate concepts to clients
Desired Skills and experience:
● 1+ years of experience interest in copywriting, business communication or technical writing
● BE Computer Engineering, B.Tech in Computer Science, Graduate in Marketing
● Proficiency in the English language and accuracy in grammar
● The knack of understanding technical products (SaaS, PaaS, SAP, etc.) and writing for them
● Highly creative and imaginative
● Keen attention to detail
● The ability to work in a collaborative environment under tight deadlines
● Self-motivated and eager to learn
Python
DjangoWhat We’re Looking For
- 4+ years of backend development experience in scalable web applications.
- Strong expertise in Python, Django ORM, and RESTful API design.
- Familiarity with relational databases like PostgreSQL and MySQL databases
- Comfortable working in a startup environment with multiple priorities.
- Understanding of cloud-native architectures and SaaS models.
- Strong ownership mindset and ability to work with minimal supervision.
- Excellent communication and teamwork skills.
Java
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Angular (2+)
AngularJS (1.x)Title: Java FED
Client: Born Group
Remote Work
(Codersbrain Payroll)
Premium - Applications - Senior Software Engineer - L5
No of Posn – 1
Location - Bangalore (Remote work)
Budget: 12 L
Front End : 5-8 yrs.
Mandatory Skills:
- 5+ years hands on coding of Experience in JavaScript libraries/frameworks like React JS.
- Experience in developing web applications using technologies like HTML5, CSS3,
Bootstrap, JavaScript.
- Experience with microservices and containerization (Docker/Kubernetes)
- Experience with at least one of the development tools like Git, Gradle, Maven, Sonar, Jenkins
- Experience with TDD, code testability standards.
- Experience with DevOps practices and CICD model of development
- Good understanding of OOP, design patterns and industry best practices
- Agile project experience along with working on Agile tools like JIRA
- Strong written and verbal communication skills
- Strong interpersonal skills and time management skills
- Strong analytical and troubleshooting skills
PythonDjango
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About
It is a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a
trusted partner to parents in fulfilling their aspirations for their kids’ education.
We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education
(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
🎬Job Description:
We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working
with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of
developers.
📈Key Responsibilities
● Own and drive the development of one or more of Jodo’s products
● Take the lead in the design and development of the backend platform
● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience
● Work closely with Product Managers and Founders to brainstorm requirements and prioritize
● Own quality - actively participate in code reviews
● Own reliability - continuously monitor Production Health, proactively fix production issues
● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery
📃Requirements
● 6+ years of hands-on experience in application development
● 1+ years of leading a team
● Experience in working with distributed systems
● Proficient in building Microservices/RESTful APIs with any modern tech stack
● Working knowledge of relational and nonrelational databases
● Prior working knowledge of Python/Django is a big plus
● Familiarity with modern CI/CD tools
● Knowledge of AWS or any other Cloud Platform services
● Champion code quality and drive best practices
● Ability to analyze and convert business requirements into technical requirements
● Self-starter and ability to take the ownership
● Prior experience working in a startup environment is great to have
● Excellent communication and interpersonal skills
🤩Benefits
● Becoming a part of the early core team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan
🔎What are we looking for?
● Self-starter with a high sense of ownership → Comfortable to work with minimal
supervision
● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action → Have the temperament to experiment and execute in uncertainty
● Hustler → Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal
POV or beliefs
● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives
✅Key Details
● Role: Engineering Lead
● Location: Bengaluru
● Compensation: Negotiable based on candidate profile (structured as Fixed + ESOPs)
● Date of Joining: ASAP
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MongoDBInnominds is likely looking to fill a Node.js Lead position based in Hyderabad, India. Here's a breakdown of the key details:
Job Title: Node.js Lead (Hyderabad)
Skills Required:
- Expertise in Node.js development
- Experience with Docker and Kubernetes
- Solid understanding of DevOps practices
- Experience with CI/CD pipelines
- Familiarity with Infrastructure as Code (IaC)
- Experience with NoSQL databases (MongoDB, Cassandra)
- Database optimization techniques
NodeJS (Node.js)MongoDB
ExpressJob Description:
We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product.
Responsibilities:-
- Own the product development from scratch.
- Architect scalable, distributed and large-scale web and mobile solutions from scratch.
- Code for fresh development and to troubleshoot and resolve issues.
- Writing reusable, testable, and efficient code.
- Creating database schemas that represent and support business processes.
- Design and implementation of low-latency, high-availability, and performant applications.
- Able to learn & implement new technology/framework/library at God Speed.
- Customer-focused, react well to changes, work with teams and be able to multitask.
- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development.
Desired Candidate Profile:-
- A Bachelor's degree in Computer Science or related field(or combined with related experience)
- Strong Expertise in Node.js/Javascript
- Hands-on experience in writing Node.js applications
- Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.
- Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc
- Knowledge of SQL and NoSQL database(MongoDB)
- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
- Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS
- Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
- Implementing automated testing platforms and unit tests.
- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
- Good communication and interpersonal skills.
Recently the company raised $3.1 million in a Pre-Series A round of funding led by Fireside Ventures.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
As a Content Marketing Head, you will be responsible for creating and executing content marketing strategies including blog and website content, social media content, marketing collaterals, etc.
What you will do:
- Focussing on Core B2C with some additional support for Medico marketing and Enterprise channels
- Developing editorial calendar, collaborating with internal content and design teams, external agencies
- Coming up with flawless, creative content which creates desire and inspires action
Desired Candidate Profile
What you need to have:- At least 5-6 years of experience in content marketing with 2-3 years of managerial experience
- Experience in B2C healthcare industry a plus
- Excellent language and editing skills
- Attention to detail is a must
- Comfort with receiving feedback and learning on the job
- Knowledge in data and content metrics
- Ability to report
Javascript
jQuery- Understand PHP, JavaScript, and JQuery.
- Have deep knowledge of working with the platform APIs.
- Use version control for Shopify theme development.
- Possess excellent soft skills, such as communication and teamwork.
- Have an extensive portfolio and testimonials of happy clients.
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents
Responsibilities and Duties :
- Reviewing software requirements and preparing test scenarios.
- Executing tests on software usability.
- Analyzing test results on database impacts, errors or bugs, and usability. Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
- Interacting with clients to understand product requirements.
- Participating in design reviews and providing input on requirements, product design, and potential problems.
Requirements:
- Minimum 1 year of relevant experience.
- A Bachelor's degree in Computer Science or a related field.Up-to-date knowledge of software test design and testing methodologies.
- Working knowledge of test techniques and compatibility with various software programs.
- Working knowledge of programming.
- Excellent communication and critical thinking skills.
- Good organizational skills and a detail-oriented mindset.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Working with our brand and uplifting the brand perception in our majorly American/ Canadian audience.
- Brainstorming about ideas and striving to meet deadlines, providing quality inputs in meetings and producing sky-rocketing results.
- Editing video, editing image , creating viral copies and contagious conversations.
- Producing something unique, creatingsomething impactful, and uplevel the mundane marketing approaches.
- Ensuring the performance ofevery ad is measured and improved upon as per industry standards.
- Producing ground breaking advertising art work.
What you need to have:
- Exp- freshers to 4 years.
- Looking for students/alumni only from premier design institutes like NIFT/NID.
- Portfolio is mandatory for shortlisting before interview
- Adobe Creative Suite - remember, creative transcendence and all that shiz
- FCP/other advanced video/image softwares - you gotta be a pro video-wizard, using whatever software, you get that, right?
- 3D Simulation Softwares - know any new fancy ones?
- llustration/Artwork Softwares - Com'on, show us how cool your work is
- Coding languages - WHOA!! We always wanted an "Artechist"!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon