
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

Similar jobs
Company: IDFC First Bank
About the company:
IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards.
Role Overview:
Location : Navi Mumbai
Experience : 6 to 10 years
Compensation : Upto 27 LPA (Commensurate with Experience)
Key Responsibilities:
- Banking industry Experience, preferably in Securities Lending Domain (LAS – Loan against securities).
- Solution experience in one of more of the following Lending areas:- Business Process Automation, Credit & Portfolio Analytics, Commercial Loan Product, Loan Servicing and Risk Management.
- Familiar with multiple securities events i.e. Share sale, corporate action, Revaluation, DP & LTV Calculations etc.
- Should be able to play catalyst role between business and IT.
- Good Communication skills with ability to lead domain discussions with BFSI Stakeholders.
- Should be able to provide domain support to development and technical teams on core Securities Lending domain.
- Provide support to business teams in terms of answering questions, clarifying requirements, and resolving issues as they arise during design and development.
Roles and responsibilities
- Work with founders, to understand business objectives and customer insights
- Work with product, engineering and customers to co-create the product with early customers
- Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
- Build a design strategy, establish high-quality design processes, and create a culture of design within.
- Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
- Strategize, develop, and extend the visual design systems and pattern libraries
Qualifications
- 4+ years of relevant experience
- Self-driven individual with high ownership and a strong work ethic
- Ability to turn complex design problems into beautiful, intuitive solutions
- Ability to collaborate with cross-functional teams to define, design and ship new features
- Aesthetic appeal - you have an eye for beautiful designs/visuals
- Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
- Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
- Excellent communication skills, both verbal and written
- Comfortable running a full design process from beginning to end
- Ability to conduct user research studies
*4 - 10 Years Experience
* Engineering Graduates
* Must have experience in Commercial complexes, Apartments, Hirise Building, and Gated Community.
* Position will be available or Closed by march or April Months.
Job description
The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.
Responsibilities:
Procurement Planning:
- Collaborate with project managers to comprehend procurement requirements.
- Gain a thorough understanding of the requirements and technical requirements of the product or service.
- Develop procurement plans for timely and cost-effective material, equipment, and service procurement.
- Conduct market research to identify potential suppliers and maintain a robust supplier database.
Supplier Management:
- Evaluate suppliers based on quality, reliability, and cost-effectiveness.
- Negotiate and manage supplier contracts.
- Monitor supplier performance, resolving any issues promptly.
- Cultivate strong relationships with suppliers for material and service availability.
- Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry
Purchase Order Management:
- Review and convert purchase requisitions into accurate and complete purchase orders.
- Monitor and track purchase orders to ensure on-time delivery.
- Coordinate with project teams and suppliers to resolve delivery or quality issues.
Cost Management:
- Analyze market trends, prices, and supplier performance for cost-saving opportunities.
- Implement cost control measures without compromising quality.
- Conduct periodic audits for compliance with procurement policies.
- Analyze every material or product to ensure the pricing is appropriate for the product procured.
Inventory Management:
- Manage inventory levels for optimal stock availability.
- Coordinate with warehouse and project teams to track and reconcile inventory.
- Implement inventory control measures to minimize stock-outs and excess inventory.
Compliance and Documentation:
- Ensure compliance with company policies, procurement regulations, and applicable laws.
- Maintain accurate procurement records and documentation.
- Prepare reports and provide updates on procurement activities to management.
Qualifications:
- 4 - 10 years of procurement experience in the real estate or construction industry.
- Residential purchase experience is essential.
- Strong Proficiency in MS Office (Excel, Word).
- Experience in preparing MIS reports as per management requirements.
- Strong knowledge of procurement processes, vendor management, and supply chain management.
- Excellent negotiation and communication skills.
- Proficient in procurement software (ERP) and other relevant tools.
- BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).
- Good Analytical skills to review the quotations and understand the intricacies.
- Financial acumen to grasp the impact of procurement decisions on the overall budget.
- Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.
- Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.
- Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.
- Good understanding on National Building Code (NBC) of construction
We are looking for skilled Full stack Developer to join our team. The successful candidate will be responsible for developing, maintaining, and scaling our server-side application logic using Python and related frameworks. As a full-stack developer, you will work closely with front-end developers, data scientists, and project managers to develop scalable and reliable software solutions.
Responsibilities:
Developing and maintaining server-side application logic using Python and related frameworks
Designing and implementing APIs and web services using RESTful principles
Collaborating with front-end developers to integrate user-facing elements with server-side logic
Designing and implementing efficient database schemas and queries
Developing and maintaining automated testing and deployment pipelines
Ensuring high performance and scalability of software applications
Having knowledge of Node.js will be added advantage
Troubleshooting and debugging software issues
Staying up-to-date with emerging trends and technologies in backend development
Requirements:
Strong experience with Python and related frameworks such as Flask, Django, or Pyramid
Proficient understanding of SQL and NoSQL databases
Experience with AWS or other cloud platforms
Familiarity with version control systems such as Git
Excellent problem-solving and debugging skills
Strong communication and collaboration skills
Ability to work in a fast-paced, collaborative environment
If you are a passionate Backend Python Developer with a strong desire to work on complex, challenging problems, we encourage you to apply.
Apply only if you want to build India's Audible with us and improve lives.
We are a bootstrapped profitable company. And looking for people who take accountability and has owner mentality.
Signalling, interlocking system
• Participate in Requirement Analysis and Design activities
• Develop code, unit testing, integration testing
• Perform module integration and integration testing
• Prepare and review Test Reports
• Actively participate in technical meetings and share ideas clearly
• Manage a team of engineers and provide leadership with clear communication
• Good at documentation
• And any other project related activity assigned
Working in SAP S4 EWM/Yard Mgm’t as part of the in conjunction with the CPG Digital Core Project.
• Troubleshooting customer reported issues and assisting users with day-to-day production support in a timely manner
• Gathering and analyzing business requirements; Translating requirements into functional and technical solutions
• Designing and configuring solutions in SAP EWM
• Creating and maintaining functional specifications, configuration documents, test plans and other documentation
• Developing and executing test plans including unit and integration testing and coordination of user acceptance testing
• Working with business SMEs to deliver and support solutions
• Analyzing problems to provide solution alternatives and recommendations; Providing SAP thought leadership and SME expertise as needed
• Performing root cause and impact analysis, documentation, and training
• Working collaboratively with an extended team of functional and technical resources.
Experience & Education required
• Bachelor’s degree in technology related field
• 6-10 years' experience with working in SAP S4 EWM (Extended Warehouse Management)
• Functional / technical proficiency with at least 4 years of experience implementing SAP EWM
• Strong hands-on configuration experience
• Good integration knowledge with ECC & S/4 HANA components including logistics and production
• Strong verbal and written communication; Ability to communicate ideas in both technical and user-friendly language
• Strong analytical and problem-solving skills, critical thinking, and innovation
• Ability to work independently as well as in a team environment
Experience & Education preferred
• SAP Logistics/Shipments/Deliveries experience
• SAP S/4 HANA experience
• SAP ABAP troubleshooting knowledge
• Consumer Products industry experience Additional years of experience in SAP S4 within other modules.
Skills/Experience
Experience with complete flows involving timing closure of high speed digital design using scripting languages and design automation.
Has deep knowledge of Xilinx FPGA implementation and tools.
Experience in state of the art tools and flows.
Working knowledge in Verilog and System Verilog.
Job Requirements
Bachelors in Electronics Engineering.
Strong knowledge of ASIC and/or FPGA design methodology and should be well versed in front-end design, simulation, and verification CAD tools.
Relevant FPGA/ASIC engineering design and verification experience is entertained.
Excellent verbal, written and communication skills are required.
Excellent follow-through, motivation, and persistence
Strong technical judgment and decision making abilities.
Knowledge of digital board design and signal integrity principles is a plus.
(Hadoop, HDFS, Kafka, Spark, Hive)
Overall Experience - 8 to 12 years
Relevant exp on Big data - 3+ years in above
Salary: Max up-to 20LPA
Job location - Chennai / Bangalore /
Notice Period - Immediate joiner / 15-to-20-day Max
The Responsibilities of The Senior Data Engineer Are:
- Requirements gathering and assessment
- Breakdown complexity and translate requirements to specification artifacts and story boards to build towards, using a test-driven approach
- Engineer scalable data pipelines using big data technologies including but not limited to Hadoop, HDFS, Kafka, HBase, Elastic
- Implement the pipelines using execution frameworks including but not limited to MapReduce, Spark, Hive, using Java/Scala/Python for application design.
- Mentoring juniors in a dynamic team setting
- Manage stakeholders with proactive communication upholding TheDataTeam's brand and values
A Candidate Must Have the Following Skills:
- Strong problem-solving ability
- Excellent software design and implementation ability
- Exposure and commitment to agile methodologies
- Detail oriented with willingness to proactively own software tasks as well as management tasks, and see them to completion with minimal guidance
- Minimum 8 years of experience
- Should have experience in full life-cycle of one big data application
- Strong understanding of various storage formats (ORC/Parquet/Avro)
- Should have hands on experience in one of the Hadoop distributions (Hortoworks/Cloudera/MapR)
- Experience in at least one cloud environment (GCP/AWS/Azure)
- Should be well versed with at least one database (MySQL/Oracle/MongoDB/Postgres)
- Bachelor's in Computer Science, and preferably, a Masters as well - Should have good code review and debugging skills
Additional skills (Good to have):
- Experience in Containerization (docker/Heroku)
- Exposure to microservices
- Exposure to DevOps practices - Experience in Performance tuning of big data applications











