We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Manager – Finance and Accounts (Direct Tax, Accounts Receivable)
Location: Gurgaon
Experience: 4-10 years in Direct Taxation and Account receivable
Qualification: Chartered Accountant
Industry: fashion/apparel/retail
Skills Required - Direct Taxation, Accounts receivable
Key Deliverables (Essential Functions & Responsibilities):
Accounts Receivable Management:
· Oversee revenue accounting and reconciliation of e-commerce/Partner business
· Ensuring internal financial controls on accounts receivables including driving collection efficiency
· Manage end-to-end accounts receivable functions PAN India, including team supervision and escalations.
· Negotiate with banks for favorable merchant transaction rates and cash pickup services.
Financial Reporting & Controls:
· Review internal control systems to monitor cash and card collections, minimizing discrepancies.
· Conduct regular evaluations of PAN India transactions to ensure policy adherence.
Taxation & Compliance:
· Prepare advance tax workings quarterly and ensure timely payments.
· Validate TDS workings and ensure monthly deposition ensuring statutory compliance.
· Handle tax audits (u/s 44AB, 80JJA, Transfer Pricing, CSR) and prepare income tax returns in coordination with the tax team.
· Compute deferred tax assets/liabilities (DTA/DTL) and depreciation under tax regulations.
· Provide necessary details and respond to notices from tax authorities with support from the direct tax team.
Audit & Governance:
· Ensure timely completion of Internal /Statutory audits areas relating to accounts receivable and Direct Taxes JOB PROFILE
· Maintain financial document security and confidentiality.
Ad hoc Responsibilities:
· Oversee e-voucher and gift card processes as needed.
· Support implementation of tax notifications and compliance requirements in coordination with the corporate team.
Key Requirements:
· Strong knowledge of Direct Tax, accounts receivable, and financial reporting.
· Expertise in tax accounting, compliance, and preparation of tax returns.
· Proficient in SAP, MS Office, and financial reconciliation tools.
· Excellent analytical, problem-solving, and leadership skills.
· Ability to develop and maintain exceptional client and vendor relationships.
Mail updated resume with current salary and notice period-
Email: jobs[at]glansolutions[dot]com
Satish: 88 O2 74 97 43
Website: www.glansolutions.com
Job Description
We are looking for you!
You are a team player, get-it-done person, intellectually curious, customer focused, self-motivated, responsible individual who can work under pressure with a positive attitude. You have the zeal to think differently, understand that career is a journey and make the choices right. You must have experience in creating visually compelling designs that effectively communicate our message and engage our target audience. Ideal candidates would be someone who is creative, proactive, go getter and motivated to look for ways to add value to job accomplishments.
You have excellent verbal and written communication skills with the ability to craft compelling UI creatives, visually compelling designs that effectively communicate our message and engage our target audience. You are self-motivated with a strong work ethic, positive attitude, and demeanor, enthusiastic when embracing new challenges, able to multitask and prioritize (good time management skills), willingness to learn new technology/methodologies, adaptable and flexible when new products are assigned. You prefer to work independently with less or no supervision. You are process oriented, have a methodical approach and demonstrate quality first approach and preferably who have worked in a result-oriented product marketing team(s).
Requirements
What youll do
- Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.
- Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.
- Data Modeling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.
- Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.
- Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.
- Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.
- Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.
- Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.
- Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.
- Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.
What you’ll bring
- Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
- Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
- Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
- Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
- Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
- Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
- Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
- Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
- Informatica certification(s) in MDM and/or IDQ is a plus.
Benefits
1. Culture:
- Open Door Policy: Encourages open communication and accessibility to management.
- Open Office Floor Plan: Fosters a collaborative and interactive work environment.
- Flexible Working Hours: Allows employees to have flexibility in their work schedules.
- Employee Referral Bonus: Rewards employees for referring qualified candidates.
- Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.
2. Inclusivity and Diversity:
- Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
- Mandatory POSH training: Promotes a safe and respectful work environment.
3. Health Insurance and Wellness Benefits:
- GMC and Term Insurance: Offers medical coverage and financial protection.
- Health Insurance: Provides coverage for medical expenses.
- Disability Insurance: Offers financial support in case of disability.
4. Child Care & Parental Leave Benefits:
- Company-sponsored family events: Creates opportunities for emplo4. Child Care & Parental Leave Benefits:yees and their families to bond.
- Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
- Family Medical Leave: Offers leave for employees to take care of family members' medical needs.
5. Perks and Time-Off Benefits:
- Company-sponsored outings: Organizes recreational activities for employees.
- Gratuity: Provides a monetary benefit as a token of appreciation.
- Provident Fund: Helps employees save for retirement.
- Generous PTO: Offers more than the industry standard for paid time off.
- Paid sick days: Allows employees to take paid time off when they are unwell.
- Paid holidays: Gives employees paid time off for designated holidays.
- Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.
6. Professional Development Benefits:
- L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
- Mentorship Program: Offers guidance and support from experienced professionals.
- Job Training: Provides training to enhance job-related skills.
- Professional Certification Reimbursements: Assists employees in obtaining professional certifications.
- Promote from Within: Encourages internal growth and advancement opportunities.
About company
Who we are
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Co-founded by Wharton Business School Aluminous, Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
Awards and Recognitions
Kanerika has won several awards over the years, including:
- Best Place to Work 2022 by Great Place to Work
- Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
- Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture
- Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.
- Planning and scheduling Deliverability Assessments (DA) for critical deals
- Review of overall solution approach
- Coordinating with service-line Subject Matter Experts(SME) and facilitating DA
- Review the solution and identify risks based on experience/expertise in specific service-lines
- Articulation of risks and creation of risk reports based on SME connects
- Coordination with key stakeholders on risk mitigation/closure actions
- Creation of RAID(Risk-Assumption-Issue-Dependency) logs for senior leadership reviews
Technovert is not your typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place.
Our clients find us at our best when we are challenged with the toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more.
Our global delivery model has earned the trust and reputation of being a partner of choice.
We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that deliver unparalleled performance with a holistic approach in the Technology Arena.
Responsibilities:
As a Senior UX Designer, you would be responsible to drive the UX process to deliver high-quality software/product designs and coordinate with the other UX and UI designers to see these designs come to life.
The role involves extensive interaction with the customers to understand their needs and pain points and to be able to show empathy and build designs that exceed the needs.
Must-Have:
- A Curious Mind
- Empathy and Intuition
- Strong Analytical Skills
- Strives to understand the problems before thinking of a solution
- Language
- Typography
- Design and UX architecture
Nice to Have:
- Product Design Experience
- Strong grasp of design systems
- Knowledge of one or more of Figma, Adobe XD, Sketch
Qualification:
- Any graduate.
- 3+ years of user experience design experience.
- Excellent written and communication skills.
We all know what are designs, but yet to face that WOW Design, if that can be brought to us by you then apply now!
Python
Javadata domain.
● Should have experience in architecting data ecosystem for streaming data and
analytical platforms.
● Expert level experience in building fault-tolerant & scalable big-data platforms and
big-data solutions primarily based on the Hadoop ecosystem.
● Expert level experience with Java, Python or Scala programming.
● Expert level experience designing high throughput data services.
● Familiarity with machine learning and AI.
● Experience with Big-Data Technologies (Hive, HBase, Spark, Kafka, Storm,
MapReduce, HDFS, Zookeeper, Scylla, Cassandra, Yarn), understands the
concepts and technology ecosystem around both real-time and batch processing in
Hadoop.
● Strong spoken and written communication skills.
● B.E/B.Tech/MS in Computer Science (or equivalent).
● Effective listening skills and strong collaboration
MongoDBJob description
The role encompasses administration of and responsible for MongoDB database and will be responsible for ensuring the database performance, high availability, and security of clusters in MongoDB instances.
- The candidate will be responsible for ensuring that database management policies, processes and procedures are followed, adhering to ITIL good practice principles and are subjected to continuous improvement as per PCI standards.
- He / She will be responsible for reviewing system design changes to ensure they adhere to expected service standards and recommend changes to ensure maximum stability, availability and efficiency of the supported applications.
- The candidate should understand the application functionality, business logic and work with application stakeholders to understand the requirement and discuss the new application features and propose the right solutions.
What you'll do
- Install, deploy and manage MongoDB on physical and virtual machines
- Create, configure and monitor large-scale, secure, MongoDB sharded clusters
- Support MongoDB in a high availability, multi-datacenter environment
- Administer MongoDB Ops Manager monitoring, backups and automation
- Configure and monitor numerous MongoDB instances and replica sets
- Automate routine tasks with your own scripts and open-source tools
- Improve database backups and test recoverability regularly
- Study the database needs of our applications and optimize them using MongoDB
- Maintain database performance and capacity planning
- Write documentation and collaborate with technical peers online
- All database administration tasks like backup, restore, SQL optimizations, provisioning infrastructure, setting up graphing, monitoring and alerting tools, replication
- Performance tuning for high throughput
- Architecting high availability servers
What qualifications will you need to be successful?
Skills and Qualifications
- Minimum 1 years of experience in MongoDB technologies, Total should be 3 years in database administration.
- Install, Deploy and Manage MongoDB on Physical, Virtual, AWS EC2 instances
- Should have experience on MongoDB Active Active sharded cluster setup with high availability
- Should have experience on administrating MongoDB on Linux platform
- Experience on MongoDB version upgrade, preferably from version 4.0 to 4.4, on production environment with a zero or very minimum application down time, either with ops manager or custom script
- Experience on building the database monitoring using tools like, AppD, ELK, Grafana etc.
- Experience in Database performance tuning which include both script tuning and hardware configuration and capacity planning.
- Good Understanding and experience with Mongodb sharding and Disaster Recovery plan
- Design and implement the backup strategy and BCP process across the MongoDB environments. Maintain the uniform backup strategy across the platform
- Define the database monitoring, monitoring thresholds, alerts, validate the notifications and maintain the documents for the future references
- Database performance tuning based on the application requirement and maintain the stable environment. Analyse the existing mongodb queries behalf of the performance improvement program
- Work with engineering team to understand the database requirement and guide them the best practice and optimize the queries to get the better performance
- Work with application stake holders to understand the production requirement and propose the effective database solutions
- Review and understand the ongoing business reports and create new adhoc reports based on the requirement
Data Analytics● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required:
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.
JavaPython
Ruby
Ruby on Rails (ROR)
Go Programming (Golang)You have 7 years or more of backend development experience with expertise in designing and
implementing high-performance applications.
Worked with and built high performance products using Node Js/GoLang/ Python and have seen
the product evolution cycle from PoC to Production
You have a deep understanding of design principles and can rightly judge/implement solutions to
complex problems
You are capable of writing high-quality code that conforms to the standards and best practices in a
particular language/framework.
You have experience building a product using a mainstream library or framework.
You love to own end to end responsibility, starting from defining the problem statement (either
yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then
production environment, and finally monitoring.
Python
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Full Stack Developer - Averlon