BPO Team leader

About the Role

We’re looking for a highly motivated and versatile individual to join the Founder’s Office. This is a high-impact role that provides a front-row seat to the inner workings of a fast-growing startup. You’ll work directly with the founder on strategic, operational, and analytical projects that drive the company’s growth.

You’ll act as a force multiplier — ensuring critical initiatives move forward, decisions are backed by data, and execution happens with precision and speed.

Key Responsibilities

• Strategic Projects: Drive high-priority cross-functional projects — from concept to execution — in areas like growth, product, operations, hiring, and fundraising.
• Business Analytics: Analyze business metrics, identify bottlenecks, and create actionable insights for leadership.
• Founder Leverage: Work closely with the founder to manage priorities, research, investor communications, and strategic partnerships.
• Operations Excellence: Streamline internal processes, define KPIs, and ensure accountability across teams.
• Communication & Coordination: Prepare executive updates, investor reports, and internal documentation.
• Special Initiatives: Own zero-to-one experiments or business verticals that need rapid iteration.

• Develop Websites in React JS

• Use the best architecture suited for the project
• Familiar with state management
• Integrate API & SDKs
• Covert design to code
• Knowledge of typescript is a plus
• Write clean, structured code
• Should have good experience in Redux / Next

Job Description:

• working on all layers of architecture Understanding the flow of code and how it interacts with different components.
• Building REST API.
• Creating technical design documents by understanding requirements, and product objectives.
• Writing effective Unit tests
• Good analytical skills and innovative mind.
• Source code management.
• Excellent communication skills.

Desired Skills

• Experience on Mern Stack (MongoDB, Express.js, React, Node.js)
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds•
• Strong hands-on experience in JavaScript• Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.
• Good understanding of server-side CSS preprocessors such as Stylus, Less•
• Basic understanding of web markup, including HTML5 and CSS3• Good understanding of asynchronous request handling, partial page updates, jQuery, and AJAX•
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues• Familiarity with JavaScript module loaders, such as Require.js and AMD•
• Proficient understanding of code versioning tools, such as SVN• Good understanding of browser rendering behavior and performance
• Key Programming Skills: MERN stack, full stack, React, Java, HTML/CSS, JavaScript, Bootstrap.
• Experience working with Rest based APIs

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.

Responsibilities :

· Assist in the formulation of strategies to build a lasting digital connection with consumers

· Plan and monitor the ongoing company presence on social media (Twitter, Facebook, etc.)

· Launch optimized online adverts through Google Adwords, Facebook, etc. to increase company and brand awareness

· Be actively involved in SEO efforts (keyword, image optimization, etc.)

· Prepare online newsletters and promotional emails and organize their distribution through various channels

· Provide creative ideas for content marketing and update website

· Collaborate with designers to improve user experience

· Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends, etc.)

· Acquire insight in online marketing trends and keep strategies up-to-date

· Maintain partnerships with media agencies and vendors

Competencies & Skills Required :

· Proven experience as Digital Marketing Executive or similar role

· Excellent understanding of digital marketing concepts and best practices

· Experience with B2C social media, Google AdWords and email campaigns, and SEO/SEM

· Working knowledge of ad serving tools (e.g., DART, Atlas)

· Perfect knowledge of web analytics tools (e.g. Google Analytics, Net Insight, WebTrends, etc.)

· Skills and experience in creative content writing

· Analytical mindset and critical thinking

· Excellent communication and interpersonal skills

BI Head

Exp – Minimum 5+ years

Location Kota

The prospective candidate will be a key pillar standing between business and customers, translating data findings, challenges and processes into data driven product features. S/He will work on a daily basis in a skilled and awesome cross-functional team that will be developing and maintaining the product. S/He will assist the Product Owners and Mobile app business by interpreting internal and external data, providing insights and analytical support to drive customer acquisition, retention, business process, product marketing, on-going and new initiative decisions. S/He is expected to have a holistic analytics overview of the product and all the connected databases.

-   Own the overall design and support of the BI technology environment, including information acquisition, management, warehousing and delivery solutions.

-    Promote and facilitate the development of self-service capabilities for the business in the access and reporting of business information.

-    Setting up & monitoring the Mobile app KPIs to increase the usage and customer engagement

-    Configuring analytical solutions (e.g. Google Analytics) & analyzing insights to support the mobile app product and business strategy

-    Working with management to prioritize business and information needs.

Desired Skills :

- Team handling experience is must

- Candidate should be able to understand the requirement and works accordingly

- Graduate/PostGraduate in Engineering, BS in Mathematics, Economics, Computer Science, Information Management or Statistics

- Must have at least 4+ years of total work experience, + 3 years in data analytics in any e-commerce/marketing organization.

- Prior experience in data analytics in Fintech-Lending/ B2C /Mobile commerce /e-commerce company

- Strong knowledge and experience of reporting packages like Business Objects, databases like SQL.

- Experienced in analyzing customer behavior and large datasets generated by mobile app events

- Should have strong agility, proactive, drive forward and can-do attitude

- Must have strong communication, interpersonal and analytical skill

• Learn quickly and knows what it takes to achieve results and getting it done. 
• Love putting brains behind decoding how the search engine works
• Loves building strategy and executing it
• Anytime to get hands dirty in getting things done, no matter if it is outside the job description.
• Know how to utilize team to achieve much better results
• Know when to seek help and when to figure out on your own