We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Total Exp: 7+ years
Job Location: Ahmedabad - WFO
We are seeking a talented Lead UI/UX designer to join our team. As a Lead UI/UX designer, you will be responsible for creating intuitive and visually appealing designs that meet our clients' needs and enhance the user experience.
Responsibilities:
- As a Lead you will be responsible for leading a team and Designing and creating visually compelling websites that align with brand guidelines and objectives.
- Ensuring all designs are optimized for digital platforms and adhere to best practices for web and social media.
- Developing intuitive, usable, and engaging interactions and graphic designs for mobile.
- Prepare wire frame, mobile app design, web design & concept design
- Collaborating with cross-functional teams throughout the design process.
- Participating in the development process from definition, through design, build, test, release, and maintenance.
- Stay abreast of design trends and look for creative ideas and inspiration in parallel analogous worlds.
- Research and track advancements in mobile application design patterns.
- Break any design problem down into viable actionable chunks and solve them with clarity and precision.
- Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.
Requirements:
- Minimum 7 years experience as a UI/UX designer in IT Services with a strong portfolio showcasing design projects.
- Proficiency in wireframing tools.
- Up-to-date knowledge of design softwares, including Adobe Illustrator, Photoshop, and Figma.
- Familiarity with responsive design principles.
- Excellent communication and teamwork skills.
- Strong time-management abilities
- Kindly revert back if interested for the same and send me your updated resume and Portfolio.
PythonVisionyle is Hiring for UK Based Company- Lead Data Architect
Role:
· Lead Data Architect Snowflake
Job Location: Mumbai, Pune
Experience: 15-25 yrs
Client: Capita
Job Type: FTE
Job Description:
· Mandatory Skills:
Data Architecture, Microsoft Azure, Databricks, Snowflake, Azure Synapse Analytics, Data Modelling, Application Integration, Presales.
· Good to Have Skills:
Microsoft Fabric, Data Strategy / Governance, Data Visualisation, Data Science / AI, DevOps / Cloud Infrastructure
· Experience in end-to-end project all aspects of our delivery right from initiating a project from technology side, initiating a project meaning understanding the requirements from stakeholder, designing architecture in it right up to production and production support organization, support, pre-sales, estimations, costing.
Certifications:
Candidates possessing one or more of the following certifications will be highly preferred:
• Databricks Certified Data Engineer Associate or Professional
• Databricks Partner Solution Architect Champion
• SnowPro Advanced: Data Engineer
• SnowPro Advanced: Architect
• Microsoft Azure Certifications in Data Engineering, Artificial Intelligence (AI), or Solution Architecture.
Applicants holding any of the above certifications are encouraged to apply.
Roles & Responsibilities:
· The Lead Data Architect is responsible for providing strategic leadership and technical expertise in data architecture to drive innovation and excellence in solution delivery.
· With a focus in client satisfaction and project success, lead a team of data professionals, providing mentorship, guidance and support to ensure the successful execution of projects
Google AnalyticsAs a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.
The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.
Responsibilities:
- Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
- Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
- To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
- Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
- Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
- Coordinate with developers, analysts, and researchers to drive projects forward.
If you have digital marketing experience on Landing page optimization I will be happy to have a discussion.
WHAT WE OFFER OUR EMPLOYEES
• 5 Day working
• Fun-Fridays
• Company-sponsored team outing and parties
• Flexible work from home policy
• Company-sponsored lunch
• No Leaves Policy: we trust people in getting work done
• A Diverse and exciting client portfolio of internationally renowned brands
Industry: Luxury Real Estate Sales
Employment Type: Full-time,
On-Site Timing: 10AM to 7PM
Working Days : Tuesday to Sunday
Relevant Experience: 2+ years
Location: Hebbal
Overview of the company -
Saturn Realcon Pvt. Ltd. is a Bengaluru based premium Luxury Real Estate Sales company operating in Pan India & Dubai (with cliental spread across India, GCC, Singapore and USA) committed to providing Luxury Real Estate Sales solutions with the utmost integrity, quality, and client satisfaction. Our dedicated team epitomizes excellence and professionalism, delivering unparalleled service to our elite clients.
Key Responsibilities
1. Demonstrates excellent presentation and communication skills.
2. Maintains a professional and polished appearance with a keen sense of style.
3. Exhibits strong analytical thinking, a high IQ, and a comprehensive understanding of industry trends.
4. Build and maintain strong relationships with high-net-worth individuals within the luxury real estate
segment.
5. Showcase luxury properties to clients through personalized presentations, property tours, and by organizing
exclusive events.
6. Negotiate terms and conditions of sale with prospective buyers to achieve sales target and objectives.
7. Provide expert advice and guidance to clients regarding market trends, property values, and investment
opportunities for maximum returns.
8. Deliver exceptional customer service throughout the sales process, addressing client inquiries and concerns
promptly and professionally.
Qualifications
1. Degree in Business Administration, Marketing, Real Estate, or a Relevant fields.
2. 2+ years of experience in Sales, Client Relationship Management, or a similar role.
3. Excellent communication, Sales, Negotiations, and Presentation skills.
4. Results-driven mindset with a passion for delivering exceptional service and achieving results.
5. Experience in Luxury Real Estate Sales or similar roles is a plus.
6. We're seeking a dynamic individual with a professional appearance, excellent presentation skills, a
sharp intellect, and in-depth knowledge relevant to the role.
Benefits
1. Competitive salary with performance-based commissions.
2. Loyalty bonus.
3. Fuel reimbursement.
4. Professional development opportunities and ongoing trainings.
5. Collaborative and supportive work environment with opportunities for advancement.
JavaPython
Machine Learning (ML)
XMLAbout the Role-
Thinking big and executing beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.
Reason to Join-
An opportunity for innovators, problem solvers & learners. Working will be Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.
Requiremets and Responsibilities- (please read carefully before applying)
- The overall experience of 3-6 years in Java/Python Framework and Machine Learning.
- Develop Web Services, REST, XSD, XML technologies, Java, Python, AWS, API.
- Experience on Elastic Search or SOLR or Lucene -Search Engine, Text Mining, Indexing.
- Experience in highly scalable tools like Kafka, Spark, Aerospike, etc.
- Hands on experience in Design, Architecture, Implementation, Performance & Scalability, and Distributed Systems.
- Design, implement, and deploy highly scalable and reliable systems.
- Troubleshoot Solr indexing process and querying engine.
- Bachelors or Masters in Computer Science from Tier 1 Institutions
Javascript
React.js
Angular (2+)
Backbone.jsPosition Summary
The Management, Orchestration, Visualization and Analytics team is looking for a technically strong UI/UX Engineer who will help develop and enhance the UI features of Manova products and services. Having a background in Cloud services or Network Management is highly valuable.
Responsibilities
-
Design user interfaces by creating wireframes and mockups
-
Adopt and advocate practices of modern responsive UI designs
-
Develop flows using Javascript
-
Develop/ enhance UI screens using HTML5, CSS3, React, Angular (or possibly other comparable Javascript technologies)
-
Own both development and test automation for the assigned features
-
Develop test automation for UI code using Cypress, Jest, React Testing Libraries or other technologies
-
Performance tuning of web application with solid knowledge of isolating and debugging a performance problem
-
Implement functional flows on a Micro-frontend architecture
-
Ensure smooth pipeline runs based on Docker, Kubernetes
-
Keep abreast of new front-end technologies and development practices
-
Efficiently communicate/collaborate internally at F5
-
Participate in defining new software architectures, products and solutions
-
Serve as source of technical expertise to a project team and is a mentor for junior staff members
-
Proactively identifying and resolving key technical issues
Qualifications
-
10+ years of significant software development and engineering experience.
-
Experience of renovating a legacy application to one based on modern UI principles
-
Solid hands-on experience in UI and Javascript technologies such as React/Redux, Angular, Knockout, Backbone, JQuery etc
-
Solid experience with HTML5, CSS3, LESS, SASS
-
Experience with UI Automation and practices to increase efficiency and accuracy of UI development
-
Good familiarity with REST services and data formats such as JSON, XML
-
BA/BS in computer science or other engineering disciplines
-
Expertise with Continuous Integration and Agile development methodology
-
Good communication, presentation skills and ability to work well in a development team
-
Strong SW engineering and design skills with an eye for details.
-
Passion for learning new technologies, and a track record of doing so.
Ruby on Rails (ROR)
Bootstrap1) Ruby on Rails:
Experience Required: 2.5 -5 years
Max. Budget: 18 LPA
Job Description-
- Designing and developing new web applications.
- Maintaining and troubleshooting existing web applications.
- Writing and maintaining reliable Ruby code.
- Integrating data storage solutions.
- Creating back-end components.
- Identifying and fixing bottlenecks and bugs.
- Integrating user-facing elements designed by the front-end team.
- Connecting applications with additional web servers.
- Maintaining APIs.
- Good Communication skills
Preferred work from the office but can provide remote work as well.
Note: Please avoid NCR and south Indian candidates.
We are seeking trustworthy candidates who work efficiently without sacrificing accuracy. Accountants can expect to work with large amounts of numerical data, handle multiple tasks with deadlines, and provide transparent and complete reports to management. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer and verbal and written communication skills.
To ensure success, Accountants should be prompt, honest detail-oriented, professional, and analytical. Top candidates will have excellent presentation skills with the ability to successfully communicate complex quantitative data to decision-makers.
Accountant Responsibilities:
Complying with all company, local, state, and federal accounting and financial regulations.
Compiling, analyzing, and reporting financial data.
Creating periodic reports, such as balance sheets, profit & loss statements, etc.
Presenting data to managers, investors, and other entities.
Maintaining accurate financial records.
Performing audits and resolving discrepancies.
Computing taxes.
Keeping informed about current legislation relating to finance and accounting.
Assisting management in the decision-making process by preparing budgets and financial forecasts.
Accountant Requirements:
Bachelor’s degree in Accounting or related field.
More education or experience may be preferred.
Special licenses or certifications may be required.
Strong analytical, communication, and computer skills.
Understanding of mathematics and accounting and financial processes.
Ethical behavior.
Attention to detail.
Job Types: Full-time, Regular / Permanent
Weird Ways Media is a startup Ad, Media company located in prime locations in US, IND and UK. We are looking for dynamic youngsters to join our growing team. We are looking for Media Marketing Intern
Media Marketing Intern is an internship role where the candidate would be communicating the need for video content to the client and also generate leads. Discuss with the production team and also support production team for successful completion of project. If you fancy creativity then you are the right candidate. Lot to learn and lot to perform!
Qualification: Graduate
Languages: English a must
Position: Media Marketing Intern
Role can lead to Media Marketing Manager
Internship duration: 6 - 8 Months
Remuneration: Paid Stipend
Website: https://weirdways.in
React.jsJavascript
Redux/FluxWe have an opportunity for "ReactJS Developer"
Job Location : Hyderabad,
Hiring Mode : Permanent.
Job description:
1. 3 - 6 yrs of IT Industry experience in Front-end technologies,
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon