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BPO Team leader
DBS Mintek Pvt Ltd
DBS Mintek Pvt Ltd's logo

BPO Team leader

at DBS Mintek Pvt Ltd

0.5 - 5 yrs
₹2L - ₹2.4L / yr
Pune
Skills
Customer Support

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

  • Lead, manage, and motivate a team of customer service agents to achieve performance targets.
  • Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
  • Handle escalated customer queries and resolve issues efficiently.
  • Ensure adherence to company policies, procedures, and quality standards.
  • Maintain and report on team KPIs and provide regular performance updates to management.
  • Facilitate training and development programs to enhance team skills and knowledge.
  • Foster a positive and collaborative work environment.

Requirements:

  • Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple priorities.
  • Proficiency in MS Office and CRM software.
  • Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

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Shubham Vishwakarma

Full Stack Developer - Averlon
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