
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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We have opening for IT Company in Andheri East- Chakala
Role : Talent Acquisition Manager
Requirement
10+ years of experience in HR with major exposure in Talent Acquisition, preferably in the IT industry.
- Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
- Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
- Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
- Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
- Create a hiring plan with deliverables, timelines and a formal tracking process.
- Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
- Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
- Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
- Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
- Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
- Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
- Create a hiring plan with deliverables, timelines and a formal tracking process.
- Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
- Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
- Recommend ideas and strategies related to recruitment that will contribute to the growth of the company, implement new processes and fine-tuning standard processes for recruiting that fit within the Organization's mission to deliver high-value results to our customers.
- Participate in special projects/initiatives, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior- level openings.
- Build an “Employer Brand” in the Talent Market and Drive
- Improvements in the Talent Acquisition Process
- Collaborate with marketing and communications teams for integrated branding campaigns.
- Monitor and improve onboarding satisfaction scores and early attrition rates by tracking feedback from new recruits across.
- Coordinate with HR operations, IT, medical admin, and business functions to ensure Day 1 readiness (system access, ID cards, induction slotting, etc.).
- Ensure fast TAT, high-quality selection, and seamless onboarding process management.
- Develop KPI dashboards (time-to-fill, cost-per-hire, quality-of-hire, interview-to-offer ratio) and present insights into leadership.
🎯 Role: Select Service Advisor – VIP Lite Process
💬 Languages Required (any one combination):
- English + Hindi + Marathi
- Gujarati + English + Hindi
🎓 Eligibility:
- HSC or above
- Minimum 1 year of Customer Service experience
- Age: 22 to 35 years
💰 Compensation:
- ₹20,000 In-Hand
- PF
- Attractive Incentives
- 2 Rotational Offs (between Mon–Fri)
We are the Country's leading Private Security Agency and Facility Management Company, having 75 branches and a manpower of around 40000 across!
Candidate must have:
1. Good knowledge of various labour laws
2. Registers and documents to be maintained under Acts
3. Must have handled labour audits
4. Working knowledge of handling Simpliance, ComplyHR, Teamlease, Ascent HR will be added advantage
5. Should respect timelines and meet deadlines
6. Must have 5-6 years of relevant experience
7. Minimum a Graduate
Job Description
We are seeking a highly skilled .NET Developer to join our team. As a senior .NET Developer, you will be responsible for leading a team, developing, testing, Deploying, and maintaining software solutions using the .NET framework.
Experience
2 - 10 Years
Education
Any Graduate
Location
Hyderabad
Desired Candidate Profile
- 2+ Years of Strong hands-on experience in .NET technology
- Hands on Experience in ASP.NET framework and WEB API and C#, WCF and REST services, Windows Services
- Understanding of client server architecture
- Hands on experience with HTML5, CSS5, JavaScript and JQuery
- Strong knowledge in OOPS concepts
- Experienced in Responsive Framework like Bootstrap
- Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions
- Good communication Skills are required
Roles and Responsibilities
- Able to coordinated with the Clients
- Able to conduct presentations and system demonstrations to potential clients
- Should able to plan estimation and delivery
- Plan a suitable stable solution for requirements
- Able to train & coach employees on improving their IT, communication, & people skills
- Good at Data structure and Algorithms
- Able to handle the team and do team Reviews frequently
- Expertise in small effective agile development teams
- Work with other team members to develop and maintain software applications that meet business requirements
- Strong communication and leadership skills with the ability to work in a collaborative team environment
- Strong analytical and problem-solving skills
- Strong debugging skills
- Designing, developing and implementing innovative software solutions using WEB API, ASP.NET
- Minimum 2+ years of experience using .NET Framework and ASP.NET Framework
- Minimum 2+ years of experience in SQL Server
- Experience in Integration of the front-end and back-end aspects of the web application
- Should be able to interpret written requirements and technical specification documents
Responsibilities:
• Designing Hive/HCatalog data model includes creating table definitions, file formats, compression techniques for Structured & Semi-structured data processing
• Implementing Spark processing based ETL frameworks
• Implementing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
• Modifying the Informatica-Teradata & Unix based data pipeline
• Enhancing the Talend-Hive/Spark & Unix based data pipelines
• Develop and Deploy Scala/Python based Spark Jobs for ETL processing
• Strong SQL & DWH concepts.
Preferred Background:
• Function as integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Lead project efforts in defining scope, planning, executing, and reporting to stakeholders on strategic initiatives
• Understanding of EDW system of business and creating High level design document and low level implementation document
• Understanding of Big Data Lake system of business and creating High level design document and low level implementation document
• Designing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
- Measuring and reporting performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Launching campaigns on time and on budget
- Developing, implementing, tracking, and optimizing our digital marketing campaigns across all digital channels.
- Planning and executing all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Designing, building and maintaining our social media presence
- Measuring and reporting performance of all digital marketing campaigns, and assessing against goals (ROI and KPIs)
- Identifying trends and insights, and optimizing spend and performance based on the insights
- Brainstorming new and creative growth strategies
- Planning, executing, and measuring experiments and conversion tests
- Collaborating with internal teams to create landing pages and optimize user experience
- Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrumenting conversion points and optimizing user funnels
- Evaluating emerging technologies. Providing thought leadership and perspective for adoption where appropriate
What you need to have:
- Strong knowledge of Ad serving tools (e.g., DART, Atlas) website analytics tools (e.g., Google)
- Understanding of Analytics, NetInsight, Omniture, WebTrends) HTML, CSS, and JavaScript development and constraints.
- Able to run Google Adwords campaigns
- A highly goal-oriented individual and have excellent communication skills.
- An open-minded, curious, and a strong problem solver.
Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax
Knowledge of functional or object-oriented programming
Ability to write well-documented, clean Javascript code
Rock solid at working with third-party dependencies and debugging dependency conflicts
Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
Understanding of REST APIs, the document request model, and offline storage
Experience with automated testing suites, like Jest or Mocha
Make sure to mention any other frameworks, libraries, or other technologies relevant to your project
List any education level or certification you may require
- MSSQL, SSIS, Performance Tuning, Data modeling.
- Experience in No SQL tools is must
- Candidate should have exposure to write scripts in Python/Node JS/MongoDB or any other tool
- Maria DB/MYSQL, Mongo DB, Github, Jira
- Understand Requirements from client and on-site team.
- Participate in preparing design and data modelling.
- Comfortable with SQL Stored procedures and queries development.
- Comfortable with SQL Stored procedures and queries development.
- Manage SQL Server through multiple product lifecycle / environments, from development to critical production systems.
- Apply best in industry standard techniques for data modeling to ensure performance, integrate and requirement.
- Ability to analyze independently problems and resolve them on time.











