
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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Hiring for AGM- Performance Marketing at EaseMyTrip.com
Location-Gurugram- Sec-32
Experience - 10-15 Years in Performance Marketing
6 Days Working
Preffered candidate from Travel Industry
About The Role
The AGM- Performance Marketing at EaseMyTrip is a pivotal role focused on maximizing the digital footprint and customer acquisition through targeted advertising and strategic marketing. This individual is tasked with the creation, execution, and optimization of a comprehensive performance marketing strategy. The specialist will manage campaigns across multiple digital platforms, continuously analyze performance data, and adapt strategies to enhance efficacy and ROI. This role demands a high level of analytical prowess, creativity, and adaptability to stay ahead of market trends and leverage emerging technologies for marketing advantages.
Preferred Candidate Profile:
- Educational Background: Holds a degree in Marketing, Business Administration, or a related field.
- Experience: Proven experience in performance marketing, with a strong background in managing multi-channel digital marketing campaigns, including PPC, SEO, and social media.
- Analytical Skills: Possesses excellent analytical capabilities with the ability to leverage data and metrics to make informed marketing decisions.
- echnical Proficiency: Skilled in using digital marketing tools and technologies such as Google Analytics, Google Tag Manager, and mobile marketing applications.
- Strategic Thinker: Ability to develop effective marketing strategies and plans with a clear focus on achieving measurable results.
- Communication Skills: Excellent communication skills, capable of articulating ideas clearly and engaging effectively with both team members and management.
- Problem Solving: Strong problem-solving skills with a creative approach to overcoming challenges and achieving business objectives.
- Adaptability: Open to new ideas, willing to experiment, and adaptable to changing digital landscapes and consumer behaviors.
- Goal-Oriented: Highly motivated and goal-oriented, with a track record of meeting or exceeding performance targets.
- Team Player: Demonstrates the ability to work collaboratively in a team environment, contributing to a cooperative work dynamic.
- Company Overview
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population’s travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
About the Role:
We are seeking an expert in SAP GRC Access Control & IAG. The candidate will be responsible for integrating SAP GRC with cloud-based applications, as well as managing role import/export and ensuring effective risk analysis.
Responsibilities:
- Hands-on experience in integrating SAP GRC with both cloud-based and non-SAP systems using IAG Bridge.
- Lead and implement SAP IAG Bridge from a security perspective.
- Perform troubleshooting, root cause analysis, and resolution of IAG – GRC Bridge connectivity issues.
- Manage provisioning workflows for cloud applications and on-premise systems.
- Configure IPS Properties for Source, Target, and Proxy systems.
Key Skills:
Good knowledge of IAM related protocols such as SCIM, SAML, OAuth, and Kerberos.
Requirements:
- Degree in Engineering with over 8 years of hands-on implementation of Core SAP GRC and IAG, BTP Modules.
- Experience as a Senior Consultant on large SAP implementations.
Behavioral Requirements:
- Strong commitment and determination to work towards the overall success of the group.
- Excellent communication and strong business experience.
Responsibilities
• Enhance and maintain our main web application, ASCLOGS, built on ASP.NET MVC
(.NET Framework 4.8) with features such as authentication, PDF generation via
IronPdf, audit logging with log4net, Twilio SMS integration, and data access through
PetaPoco.
• Support multiple companion projects including:
• CopyForm, an MVC tool that copies form templates between SQL Server
databases using AJAX and PetaPoco data access.
• SQLImportApp, a WinForms importer leveraging ExcelDataReader and
Z.Dapper.Plus for bulk inserts.
• DEAVerification, a WinForms app automating data retrieval via Selenium
WebDriver and storing results with PetaPoco.
• UniversalScrapperAPI, an ASP.NET Web API that scrapes licensing
information using Selenium and logs results with log4net.
• HL7DocAssistantSync, a VB.NET library for HL7 message processing and
PDF generation with PdfSharp.
• ChatGPT Implementation, a .NET 8 Web API example showing how we
integrate with OpenAI's ChatGPT service.
• S3MicroService, a .NET 8 Web API using AWS SDK packages
(AWSSDK.S3, AWSSDK.Extensions.NETCore.Setup) and Entity Framework
Core for storage.
• Maintain PowerShell utilities used for onboarding tasks such as document-to-PDF
conversion and CSV generation.
• Review existing code to improve reliability, enhance testability, and refactor large
code files (for example, BusinessLayer/BusinessLayer.cs is roughly 28k lines).
• Work closely with stakeholders to gather requirements for new features and ensure
compatibility with our SQL Server backend.
• Assist in modernizing legacy components and implementing best practices for
security, error handling, logging, and deployment automation.
Required Skills
• 10+ years of development experience
• Extensive experience with C# and the .NET ecosystem, including both legacy .NET
Framework and modern .NET Core / .NET 8.
• Solid understanding of ASP.NET MVC, Web API, and Windows Forms development.
• Familiarity with PetaPoco, Entity Framework Core, and SQL Server.
• Experience integrating third-party services such as Twilio, OpenAI, Selenium
WebDriver.
• Ability to write and troubleshoot PowerShell scripts for automation tasks.
• Comfortable navigating large codebases and improving code quality through
refactoring, unit testing, and documentation.
• Proficiency with version control (Git) and the Visual Studio toolchain.
Preferred Skills
• Background in healthcare or regulated industries, since many applications manage
sensitive data (e.g., DEA verification, HL7 messaging).
• Knowledge of PDF generation libraries (IronPdf, PdfSharp) and logging frameworks
(log4net).
• Experience with CI/CD pipelines for .NET applications.
• Nice to have Unit Testing frameworks (i.e. NUnit, MS Testing Framework )
Location & Work Environment
This role requires working with Visual Studio on Windows for the .NET Framework solutions
and .NET 8 projects. Experience with IIS or IIS Express is helpful for local development and
testing.
Job Description for Content Writer:
1. Regularly produce various content types, including email, social media posts, blogs, and white papers.
2. Actively manage and promote our blog, and pitch articles to relevant third-party platforms.
3. Edit content produced by other members of the team.
4. Collaborate with other departments to create innovative content ideas.
5. Create eye-catchy and innovative headlines and body copy.
6. Writing a wide variety of topics for multiple platforms
Content Writer Skills:
• Excellent verbal and written communication skills.
• 1-6 years of experience in technical writing.
• Creative and innovative thinker and planner.
• Assists team members when needed to accomplish team goals.
• Good interpersonal and communication skills
• Familiarity with keyword placement and SEO
• The ability to consistently meet tight deadlines
Why should you join us:
· Fixed working timings- 5 days working
· Attractive Incentives
· Young & Vibrant work culture
Job Location: Block A-128, Sector-63, Noida
Working Days: Monday to Friday
Shift: day Shift
-Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
-Build pixel-perfect, smooth UIs across both mobile platforms
-Leverage native APIs for deep integrations with both platforms
-Diagnose and fix bugs and performance bottlenecks for performance that feels native
-Knowledge of functional and object-oriented programming
-Strong knowledge and experience in either iOS or Android native application development
-Familiarity with native build tools, like XCode, Android Studio
Job Title: Performance Engineer
Experience: 6+ years
Primary Skill: Jmeter, Neoload
Location: Hyderabad
Fulfilment Type: Fulltime
- Identify future performance needs and architectural changes based on platform scale;
- Bring your passion to contribute to an exceptional customer experience regarding the performance and scalability of our platform;
- Develop a framework to run PSR tests and measure stats for them;
- Continuously tune Infrastructure and platform performance;
- Provide capacity planning for platform services and influence product architecture for higher resiliency and lower cost of ownership;
- Operate internal testing infrastructure and raise potential defects to development teams;
- Establish best practices and standards for performant platform development;
- Create and maintain reports that describe performance issues and possible root causes;
- Work with various development teams to ensure SLA of their core APIs are tracked and maintained release over release;
- Collaborate with developers, architects, Product Management, Operations and other cross functional teams to successfully achieve teams’ objectives;
- Build and enhance infrastructure and framework and provide actionable metrics to help understand performance issues and address them proactively;
- Evaluate system performance and recommend improvements;
- Provide technical assistance to improve system performance, capacity, reliability and scalability;
- Perform load tests to validate system and solution performance and stability.
Role and Responsibilities:
- To ensure success as a js developer, you should possess extensive knowledge of Node.Js based services like Express js, Multer.
- Candidate must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce.
- Knowledge of GIT is a must.
- Must have sound knowledge of creating API through postman or similar tools, developing and maintaining all server-side network requests, ensuring optimal performance of the central database, collaborating with front-end developers on the integration of elements.
- Deep Understanding of mongo and MySQL.
- Working knowledge of Microservices.
- Good understanding of AWS services, Like Instance,S3, Route53, Elastic Bean Etc.
- Best writing code understanding.
Job Description
- Hands on Experience of More than 2+ Years with Core PHP, Laravel, Vue js
- Developing user-facing applications using Vue.js.
- Experience in Datastores like Mysql, Redis.
- Utilize backend data services and contribute to increasing existing data services API.
- IT Service based Projects with international client handling.
Desirable skills:
- Experience in developing the clientside application Vue.js.
- Indepth knowledge of objectoriented PHP and Laravel 5.
- Good knowledge of Cloud computing technologies.
- PHP Framework.
- Handson experience with SQL schema design, SOLID principles, REST API design.
- MySQL query optimization.
- Creative and efficient problem solver.
- Good team player.
- Strong Communication skills.
- Ability to write emails and should be able to chat with the client.
- PM tools knowledge like JIRA, trello, basecamp would be a plus.












