
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• working knowledge of Kafka
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
- Strong Software Development & DSA Profile
- Mandatory (Experience): Must have 2+ YOE in Software Development (preferably in product-based companies)
- Mandatory (Skills 1): Must have proficiency in programming languages such as C++, Java, or Python
- Mandatory (Skills 2): Must have strong expertise in scalable systems and applied DSA in practice
- Mandatory (Skills 3): Must have strong understanding of System Design (liek HLD, LLD, microservices, caching, database scaling)
🔧 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
1️⃣ Network Design & Implementation
• Build and implement scalable network architectures
• Collaborate with cross-functional teams
• Minimum 3+ years hands-on experience
2️⃣ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁
• Deploy & manage Firewalls, IDS/IPS, VPN, SD-WAN, NAC, Endpoint Security
• Implement strong security policies
3️⃣ 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻
• Monitor, troubleshoot & enhance overall network performance
4️⃣ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
• Lead end-to-end implementation and provide technical guidance
5️⃣ 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻
• Maintain detailed configuration & process documentation
6️⃣ 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻
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• Mentor junior engineers & stay updated on new technologies
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• Strong experience in network & security implementation
• Hands-on with Firewalls, IDS/IPS, VPN, SD-WAN, NAC
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• Solid understanding of routing, switching & protocols
⭐ 𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
• 𝗖𝗖𝗡𝗔 & 𝗖𝗖𝗡𝗣 – 𝗠𝗮𝗻𝗱𝗮𝘁𝗼𝗿𝘆
• Experience in cloud security & virtualization
We are seeking a talented Slot Game Artist with a strong background in 2D animation and visual effects. The ideal candidate is an expert in creating fluid, eye-catching animations using Spine2D and crafting spectacular visual effects and motion graphics in Adobe After Effects. You will be a key player in the art team, responsible for creating the dazzling animations and effects that define the player experience, from symbol wins to exciting bonus features.
Key Responsibilities
● Design and create high-quality 2D animations for characters, symbols, and UI elements using Spine2D.
● Develop and integrate stunning visual effects (VFX) within Spine animations and the game engine to enhance gameplay moments (e.g., big wins, transitions, feature triggers).
● Produce compelling motion graphics, logo animations, and promotional video content using Adobe After Effects.
● Utilize the Trapcode Suite (e.g., Particular, Form, Shine) within After Effects to create complex particle effects, lighting, and other dynamic visuals.
● Create, prepare, and optimize game-ready art assets using Adobe Photoshop, ensuring they are well-organized for the animation pipeline.
● Collaborate closely with game designers, developers, and other artists to ensure a cohesive and visually impressive final product that aligns with the game's vision.
● Participate in the entire creative process, from brainstorming and storyboarding concepts to final implementation and polish.
● Maintain high standards of quality and ensure artistic consistency across all game assets.
Required Skills and Qualifications
● Portfolio is a must: A strong and impressive portfolio showcasing your expertise in Spine animation, motion graphics, and VFX is required for consideration. Please provide a link to your reel/portfolio in your application.
● Expert Proficiency in Spine2D: Proven experience creating complex skeletal animations, including mesh deformation, IK constraints, and integrating special effects.
● Advanced Skills in Adobe After Effects: Deep knowledge of motion graphics, compositing, keyframe animation, and expressions.
● Experience with Trapcode Suite: Demonstrable experience using plugins like Trapcode Particular to create high-quality particle and 3D effects.
● Strong Command of Adobe Photoshop: Ability to create and prepare clean, optimized assets for animation.
● Experience: 2+ years of professional experience as a Game Artist, Animator, or Motion Graphics Designer, preferably within the iGaming or mobile gaming industry.
● Artistic Foundation: A solid understanding of the principles of animation, timing, weight, and visual storytelling.
● Team Player: Excellent communication and collaboration skills with the ability to take and provide constructive feedback.
Bonus Points (Preferred Qualifications)
● Experience working specifically on slot games.
● Familiarity with game engines like Unity.
● Strong digital illustration or concept art skills.
● Knowledge of UI/UX animation principles.
● A passion for video games and a keen eye for what makes them visually appealing.
Responsibilities
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
- (Add other responsibilities here that are relevant)
Skills
- Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)
- Familiarity with cloud message APIs and push notifications
- Knack for benchmarking and optimization
- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
- Familiarity with continuous integration
- (Make sure to mention any frameworks, libraries, or any other technology relevant to your project)
- (List education level or
We are a 20-year old IT Services company from Kolkata working in India and abroad. We primarily work as SSP(Software Solutions Partner) and serve some of the leading business houses in the country in various software project implementations specially on SAP and Oracle platform and also working on Govt & Semi Govt projects as outsourcing partner all over PAN India.
Can be anywhere in India ( Mumbai ,Pune and Kolkata is
preferable)
JD
Machine Learning/Deep Learning experience above 3
years
- Clear and structured thinking and communication
Keywords: Machine Learning, Deep Learning, AI,
Regression, Classification, Clustering, NLP, CNN, RNN,
LSTM, AutoML, k-NN, Naive Bayes, SVM, Decision
Forests
- Understand granular requirement, underlying business
problem and convert to low level design
- Develop analytic process chain with pre-processing,
training, testing, boosting etc.
- Develop the technical deliverable in mcube
(Python/Spark ML/R, H2O/Tensorflow) as per design
- Ensure quality of deliverable (coding standards, data
quality, data reconciliation)
- Proactively reach out for risks to Technical Lead
- Machine Learning, Deep Learning, Regression,
Classification, Clustering, NLP,CNN, RNN
- Expertise in data analysis and analytic programming
(Python/R/ SparkML/Tensorflow)
- Experience in multiple data processing technology
(preferably Pentaho or Spark)
- Basic knowledge in effort estimation, Clear and
structured thinking and communication
- Expertise in testing accuracy of deliverables (model)
- Exposure to Data Modelling and Analysis
- Exposure to information delivery (model outcome
communication)
Qualification:
M.S. / M.Tech/ B.Tech / B.E. (in this order of preference)
- Masters course in Data Science after technical (engineering/
science) degree
Roles & Responsibilities:
- Expertise in the over-all development cycle and strong technical experience
- Strong Java programming, architecture, DevOps and QA chops.
- Wide experience working with a diverse engineering stack in a fast-paced environment.
- Create and lead a team of engineers and drive development efforts for various products.
- Lead a team
- Code and Architect key features that form the backbone of platform
- Conduct performance reviews and mentor and guide the team reporting
- Excellent communication and inter-personal skills
If the above mentioned requirement matches your profiles and if you are interested, please apply here
Job Description
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well - known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
-
Developing new user-facing features using React.js
-
Building reusable components and front-end libraries for future use
-
Translating designs and wireframes into high quality code
-
Optimizing components for maximum performance across a vast array of web-capable
devices and browsers
Skills
-
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
-
Thorough understanding of React.js and its core principles
-
Experience with popular React.js workflows (such as Flux or Redux)
-
Familiarity with newer specifications of EcmaScript
-
Experience with data structure libraries (e.g., Immutable.js)
-
Knowledge of isomorphic React is a plus
-
Familiarity with RESTful APIs
-
Knowledge of modern authorization mechanisms, such as JSON Web Token
-
Familiarity with modern front-end build pipelines and tools
-
Experience with common front-end development tools such as Babel, Webpack, NPM,
etc.
-
Ability to understand business requirements and translate them into technical
requirements
-
A knack for benchmarking and optimization
-
Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
● 3+ years of experience with Node.js.
● 3+ years of experience with modern frontend framework like React.js
● Strong understanding of JavaScript, its quirks, and workarounds.
● Sound understanding of HTML, CSS, and the web platform.
● Experience in building performant rich UI components.
● Experience with databases, preferably Postgres, Elasticsearch, Cassandra.
● Experience with RabbitMQ, Apache Kafka is a plus.
● Having knowledge of GraphQL is again a plus.
● Knowledge of Next.js or similar frameworks is a plus.
● Good understanding of browser rendering behavior and performance.
● Self starting, inquisitive approach to problem solving.
● Passion for learning about and working on highly available distributed systems.
● Good communication skills. We solve problems for, and communicate with various
teams across the organization.
● Excellent people management skills. Should have worked with young teams
previously
What We Are Offering:
● An open, transparent culture.
● Latest, highest configuration machines to work on (and flaunt, if you may! The
buzz has it that they look good on Insta stories! )
● Quality over quantity approach (We care about the work you put into the hours,
and not about the number of hours you put into work).
● Frequent parties, trips, and sporting events.
● A platform to showcase your non-technical skills. (if you can strum that guitar or
belt out a classic, we will find you and make you perform :D )
● Put forth your product ideas in our open-to-opinions sprint discussions and see
them manifested in our product
P.S. We have a strong, proven bias towards people who demonstrate zeal to learn, a
curiosity of how things work beneath the hood and are a good match for our open
culture that promotes integrity, equality and learning










