We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Amazon Web Services (AWS)Job Title : AWS FinOps Specialist/Engineer
Experience : 3+ Years
Location : Gurgaon WFO (5 Days)
Summary :
We are seeking an experienced AWS FinOps Specialist/Engineer to manage and optimize cloud financial operations across our AWS environment. The ideal candidate will have strong analytical skills, deep expertise in AWS cost management tools. He would work closely with engineering, finance, and leadership teams to provide visibility into cloud spending and implement strategies to maximize ROI from AWS investments.
Key Responsibilities :
1. Cost Optimization :
- Analyze AWS usage and costs to identify cost-saving opportunities.
- Implement AWS Reserved Instances, Savings Plans, and Spot Instances to reduce costs.
- Right-size AWS resources based on application needs.
- Propose architectural changes to improve cost efficiency.
2. Cloud Financial Governance :
- Set up budgets and alerts in AWS Cost Explorer and Billing Dashboard.
- Define and enforce tagging strategies for cost allocation and resource tracking.
3. Reporting and Analysis :
- Create detailed cost reports and dashboards using AWS tools, such as Cost Explorer, AWS Budgets, and QuickSight.
- Provide actionable insights to stakeholders for better decision-making.
Track key KPIs, including cost per service, cost per account, and overall cloud ROI.
4. Collaboration :
- Work with teams to forecast cloud resource usage and budget accordingly.
Collaborate with finance to align cloud spending with organizational goals.
Partner with vendors and AWS account managers to optimize enterprise agreements.
5. Automation and Tooling :
Automate cost management workflows using AWS tools like Cost and Usage Reports (CUR) and third-party FinOps platforms.
Key Requirements :
- Experience: 3-5 years in AWS cloud operations, cost management, or a related field.
Certifications : AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) preferred.
Technical Skills :
- Proficiency in AWS Billing, Cost Explorer, and AWS Cost and Usage Reports (CUR).
- Familiarity with AWS services (e.g., EC2, S3, RDS, Lambda, EKS) and their cost structures.
- Experience with third-party FinOps tools (e.g., CloudHealth, Spot.io, CloudCheckr).
Figma
Javascript
jQuery
BootstrapHi,
We are seeking a talented and motivated Web Designer with a minimum of 4+ years of experience to join our dynamic team.
As a Web Designer, you will play a crucial role in creating visually stunning and user-friendly websites that align with our brand identity and resonate with our audience. Your proficiency in HTML, CSS, and JavaScript, coupled with your understanding of UI/UX design principles, will allow you to transform wireframes and mockups into seamless web experiences.
Skills Required:
- Proficient in HTML, CSS, WordPress, Bootstrap, Photoshop, Figma, Canva and all designing tools.
- Proven experience as a Frontend Developer or Web Designer in a senior role.
- Good experience in responsive website designing.
- Must have experience in bootstrap and HTML5.
- Excellent knowledge of CSS3, JavaScript, jQuery, Canvas, Angular Js.
- Should be aware of the recent trends in UI Design.
- Should have strong knowledge of Responsive Web Design and Bootstrap framework.
- Familiarity with JavaScript frameworks such as React Js is an advantage.
- Experience in debugging & troubleshooting.
- Ability to lead & deliver projects with a strong sense of ownership.
- Integrate frontend interfaces with server-side functionalities.
- Candidate should be proficient in converting PSD into HTML.
- Must be highly organized and committed to a team environment
If interested, then you can directly apply at manpreet.kaur(at)chicmic.co.in
Thanks
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4+ years of experience in IT and infrastructure
-
2+ years of experience in Azure Devops
-
Experience with Azure DevOps using both as CI / CD tool and Agile framework
-
Practical experience building and maintaining automated operational infrastructure
-
Experience in building React or Angular applications, .NET is must.
-
Practical experience using version control systems with Azure Repo
-
Developed and maintained scripts using Power Shell, ARM templates/ Terraform scripts for Infrastructure as a Code.
-
Experience in Linux shell scripting (Ubuntu) is must
-
Hands on experience with release automation, configuration and debugging.
-
Should have good knowledge of branching and merging
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Integration of tools like static code analysis tools like SonarCube and Snky or static code analyser tools is a must.
Flutter
Java
Kotlin
Android Development● We provide a platform for you to grow exponentially along with the organisation.
● Grow with a team having strong foundations in software engineering practices.
● First-hand experience with a wide range of technologies that work at scale.
● Your role is not just subjected to coding , you will be involved in the end to end product phase from ideation to the product going live.
● Our focus is not from which tier 1 college you come from rather it is the skills/competencies you have and the progression you have shown in your career graph.
● Learn in an environment passionate about knowledge-sharing.
● Have a pivotal role in the transformation of our engineering culture.
Responsibilities:
● Work closely with our product and design teams to customize the user experience.
● Design components by translating product requirements, break down projects into tasks and provide accurate estimates. Build scalable and reliable technology solutions at a rapid pace.
● Prototype new and redesign features.
● A focus on UI design principles and making apps work intuitively.
● Strong coding abilities and experience with Dart.
● Actively participate in design and code reviews to build robust applications and prototypes.
● A willingness to dive deep, experiment rapidly and get things done.
● Understanding of object-oriented software development.
● Prior experience in working with social apps is a plus.
● Experience in working with machine learning applications, hardware features is a plus.
● Prior product building experience or from a startup background would be a plus.
location : Una , Junagadh and Gandhidham
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon