BPO Team leader at DBS Mintek Pvt Ltd · Pune · 0.5 - 5 years · ₹2L - ₹2.4L / yr · Posted 9 Jun 2025

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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Greetings from Quantum BSO!
It was a pleasure to interact with you today regarding the opportunity of Sr Software Engineer/Technical Lead position. Thank you for your interest in the interview process for the position at Quantum BSO and Tech Pvt Ltd. We are glad to move a step ahead.
Who we are:
We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.
What you’ll be doing:
Develop and deliver defect free, Web based applications using C#, ASP.Net and Oracle as per the Specifications provided by the Business Analysis Team.
- Read and Understand the Functional and Technical Specification and raise questions before commencing the work
- Design, develop, and unit test applications in accordance with established standards.
- Adhering to high-quality development principles while delivering solutions on-time.
- Adhere to the Quality Management Standards established in the organization.
- Understanding of the SDLC process defined in the organization and follow it without any deviation
- Providing third-level support to the support tickets raised by the business users
- Analyzing and resolving technical and application Logic related problems
- Ensure high performance in the application by developing efficient code
What experience, skills & qualification you’ll bring to us:
Primary Skills
- BE/BTech/MTech with 4 to 10 year of experience in .NET Framework like C#.Net and ASP.Net
- At least 5 years of experience on Web Application development with ADO.Net, HTML, CSS, JavaScript/JQuery
- Good experience in Writing Complex SQL Queries using any of the RDBMS Database like Oracle, SQL Server etc.
- Experience in Creating and Testing Stored Procedures and Functions
- Cold-calling to prospective leads and maintaining an Excel sheet with customer details and calling status.
- Generate new leads from existing clients.
- Independently handle the first level of conversation on chosen services
- Send mail regarding product descriptions and product white papers to prospects.
- Follow-ups over the phone and emails to win opportunities/sales.
- Convert hot leads into face-to-face or telephonic meetings.
- Assign converted meetings to sales team members by sending meeting calendars and customer credentials.
- Take the meeting status from the concerned account manager.
- Log all lead and meeting-related data and status in CRM/Tools.
- Maintain bills and coordinate with the Accounts department regarding the same.
- Maintain office supplies by checking inventory and preparing the required items list monthly.
Bachelor's degree in Computer Science or related field or equivalent experience.
2+ years of Full Stack development experience using NodeJs , React Js
Experience in developing Restful API’s using Node Js and React Js.
Required Skills: ·
Mandatory Skills Required - React.js, Node JS,
Knowledge of relational databases ( PostgreSQL, MySQL, etc.)
Experience with common frontend tools like Webpack, gulp.js, npm, Babel
Troubleshooting interface software and debugging application codes.
Knowledge of REACT tools including React.js, Webpack, Enzyme Redux, and Flux.
Experience working with version control (we use Git and GitHub), automated testing, and continuous integration
Ability to thrive in a fast-paced environment. ·
Good written and verbal Communication skills..
art of programming. Responsibilities will involve translating the UI/UX design wireframes
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appears as well as how it operates.
● Collaborating with web designers to talk about the layout and design of the project
● Coding the entire website from beginning to end
● Developing front-end web apps and code debugging
● Ensuring cross-platform compatibility
● Finding errors in applications and troubleshooting them
● Performing usability and performance testing on websites
Required skills for CSS/HTML5 developers
● Bachelor's degree in computer science, computer engineering, management
information systems, or a related field
● At least 3+ years of HTML/CSS development experience is required
● Proficiency with HTML5, CSS3, JavaScript, and XML
● Knowledge of troubleshooting code and application is highly desirable
● Ability to translate user requirements into code
● Familiarity with building intuitive front-end applications
Builds reusable components and front-end libraries for future use.
Experience with popular React.js workflows (such as Flux or Redux).
Familiarity with RESTful APIs.










