
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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What you'll do:
- Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks
- Assist in the definition of system architecture and detailed solution design that are scalable and extensible
- Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
- Own the quality of code and do your own testing. Write unit test and improve test coverage.
- Deliver amazing solutions to production that knock everyone’s socks off
- Mentor junior developers on the team
What we’re looking for:
- Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
- A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
- A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
- Flexible and willing to accept change in priorities, as necessary
- Demonstrable passion for technology (e.g., personal projects, open-source involvement)
- Enthusiastic embrace of DevOps culture and collaborative software engineering
- Ability and desire to work in a dynamic, fast paced, and agile team environment
- Enthusiasm for cloud computing platforms such as AWS or Azure
- Excellent written and verbal communications skills
Preferred Qualifications:
- Experience with Apache Cordova framework
- Demonstrable knowledge of native coding background in iOS, Android
- Experience developing and deploying applications within Kubernetes based containers
- Experience in Agile and SCRUM development techniques
• Coordinate executive communications, including taking calls, responding to emails and
interfacing with clients
• Prepare internal and external corporate documents for team members and industry
partners
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the work place, such as golf tournaments,
fund-raising events and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
Executive Assistant qualifications and skills
• Minimum of 4+ years of experience as an Executive Assistant reporting directly to senior
management
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Proficiency in collaboration and delegation of duties
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills
• Friendly and professional demeanour
About Company:
Started in 2016, Techjockey.com is India's only software e-marketplace with over 2200 IT vendors and more than 10,000 Software Products. We are playing a pivotal role in changing the buying behaviour of today's IT customer by making them choose, compare and buy software online on Techjockey.com.
Product Managers team is driven by patience, ability to interact with different customers and identifying their needs. They are a key to our success strategy and act as a backbone to our business model. Our vision is to disrupt the unstructured IT industry and build a single platform for all business through action planning in and around this business team.
Responsibility:
- Willing to work very hard to achieve the highest level of quality
- Excellent leadership and coaching skills
- Consultative management and communications styles
- Strong written and verbal communications skills
- Experience with software test processes
- Proven ability to lead offshore teams
- Capable of adapting to a rapidly evolving environment
- Strong people management, interpersonal communication and collaboration skills
- Proven track record of delivering high quality products
- Expert at SQA methodologies, tools and approaches (manual and automated testing experience)
- Working experience with Selenium, Java and JavaScript is required
Must to Have Skills: Selenium/Cypress, Jmeter/ Apache benchmark / Postman
Good to Have Skills: Knowledge of HTML, XML, SQL
Propscience is India’s dedicated property news portal focused on capturing the latest events, news, trends and deals in the real estate industry. We are looking for fresh graduate trainees to build and sharpen their skills in research and content writing. You would be expected to research, capture, and collate data on several aspects of the industry. The job requires you to be well-versed in written and spoken English and have a demonstrated ability to use Microsoft Office and Google Drive.
- Responsible for creation and maintenance of website pages.
- Creating new WebPages based on all information provided by the stakeholder.
- Creating new pages within the CMS from a template, or by adding components to a page.
- Working on the existing website by setting up new pages and uploading content within the content management system (CMS).
- Uploading content (text, images carousels, videos, and animations etc) to the existing website.
- Adding Meta data and descriptions to website.
- Populating new pages with content.
- Maintenance of content on the websites, primarily through building, replacing, and uploading content in the CMS.
- Migrating content from existing media libraries into the new DAM -Digital Asset Management and tagging images.
- Adding metadata to the assets uploaded to the DAM.
- Replacing or editing content to keep up-to-date.
- Quality assuring content before upload e.g. checking file weight sizes, and file formats are correct.
- Focus on the quality and accuracy of the material displayed on the website.
- Ensuring all site content is appropriately tagged and searchable.
- Collaborating with stakeholder and approvers to ensure content is published on time and the pages meet the experience and best practice definitions for our site.
- Maintaining documentation and guidance on content processes and keep this up-to-date at all times.


We are looking for a Python Developer to join our engineering team and help us
Python Developer responsibilities include writing and testing code, debugging programs
Responsibilities :
Requirements :
- Assess the nature of product or service issues and resolves support problems..
- Interact with customers to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Documenting and communicating the results of your efforts.
- Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
Perform Gap-Fit analysis - Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
- Develop functional and technical specifications for delivering new and maintaining existing business applications.
- Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
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Build custom Shopify themes and modifying existing themes depending on requirememts
Migrating websites from other eCommerce platforms to Shopify
Extending Shopify's functionalities using storefront APIs, liquid programming, meta fields, etc
Integrating third-party and platform supported apps in the sites
Work closely with clients to gather requirement, develop and deliver on the same
Required Skillsets
Strong knowledge of liquid programming language
Working Experience on Shopify Platform along with exposure towards application development.
Shopify theme development and customization
Strong knowledge of OOPs with clear concepts and work experience in HTML5, CSS3, Javascript/Jquery.
Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
Strong hands on experience on Installing & Customization of new Shopify themes.
Good verbal and oral communication skills
Working with international clients would be an advantage
please extend those with the following: SASS or/ LESS Experience
also i would focus on full stack frontend web developer - building apps should be done by a proper backend developer




