
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

Similar jobs
Your Role: As a Product & Growth Marketer at LearnTube, you will be the bridge between product, growth, and the user. You’ll turn insight into action by understanding our users deeply, translating product value into compelling narratives, and designing experiments that move key metrics. You’ll own the marketing funnel, craft sharp positioning, drive adoption, and scale revenue-driving campaigns across channels.
You’ll work directly with the founders to bring new features, journeys, and growth loops to life — combining storytelling, data, and execution. You’ll be expected to take ownership from day one and operate at the intersection of product, growth, and GTM — turning insight into impact at speed.
What You'll Do:
- Own and execute growth experiments across the entire funnel — from onboarding to retention and referrals
- Run paid marketing and performance campaigns with a clear eye on ROI and CAC:LTV
- Write high-converting, user-first copy across landing pages, WhatsApp, and in-product journeys
- Collaborate with product, content, and sales teams to align GTM, messaging, and conversion strategy
- Use AI tools to scale creative production, personalize communication, and automate campaigns
- Analyze funnel and cohort data to identify drop-offs, run rapid A/B tests, and double down on what works
- Bring user insights into growth — through qualitative feedback, user calls, and market research
What Makes You a Great Fit:
- You’re a doer with a bias to action — you can go from insight → plan → execution without waiting for hand-holding.
- You’ve worked in growth/product marketing roles at high-velocity B2C startups and understand funnel obsession.
- You’re sharp with copy — you write like a human, not a template, and can persuade with clarity.
- You have a strong understanding of users — especially the aspiring professionals in India’s Tier 1–3 landscape.
- You understand how AI works, and how to apply tools like ChatGPT, Notion AI, Synthesia, etc. in your daily growth playbook.
- You thrive in ambiguity, love solving problems, and think like a mini-founder, not just a marketer.
- Bonus: Experience in ed-tech, career-tech, or consumer internet is a huge plus.
About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:
- AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
- Seamless delivery through WhatsApp, mobile apps, and the web, with over 2 million+ learners across 64 countries.
Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes.
We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.
Why Join Us?
- Unparalleled Growth: Work in an AI-first startup in hyper-growth mode, accelerating your career.
- High Ownership, High Impact: Take full ownership of your function and work directly with founders.
- Culture of Excellence: Be surrounded by a high-caliber, ambitious team that thrives on results.
- Fast-Paced, No Bureaucracy: We move fast, value accountability, and celebrate action.
- Mission-Driven Work: Help shape the future of learning and upskilling in India.

ROLE/SKILLS:
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Experience of theme design on the WordPress CMS is mandatory.
Skills and Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery.
- Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
Note: A UI/UX designer is expected to deliver finished resources for the developer to incorporate into the app. However, quite often a front-end web developer needs to make some small adjustments.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
- Good understanding of SEO principles and ensuring that application will adhere to them.
Job Summary: Our growing company is in need of an experienced and resourceful Business Development Executive (Online Bidder) to develop the growth opportunities in existing and new IT Markets. Expected Qualities -
1. Must have experience in Online bidding.
2. Must be familiar with Online portals like Upwork
3. Experience in proposal writing.
4. Confident enough to do international Client Communication using emails, chat, audio and video call, Skype call
5. Excellent expertise in Sales for the projects as IT Services for Digital Marketing, SEO, and online branding projects.
6. Good working experience in effort estimation, client follow up, proposal writing.
7. Excellent communication/presentation skills and ability to build relationships
8. Analytical and time-management skills
9. Up selling and cross selling skills
10. A flexible work schedule
Roles & Responsibilities:
1. To identify profitable business opportunities based on the analysis of potential profit margins, timescales, and competition
2. The candidate is responsible for generating business from online Bidding Portals like Upwork.
3. Responsible for bidding on Digital Marketing, SEO, and online branding projects.
4. To develop and maintain a lead generation plan.
5. Will be responsible for generate new leads and contribute to revenue generation.
6. Creating and maintaining a list/database of prospect clients, maintaining a database of prospective client information.
7. Responsible for costing, negotiations, follow up & requirement gathering.
8. To identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence




Requirements:
-
Proficiency with React Native.
-
Experience and Understanding of ES6 & JavaScript Concepts.
-
Experience with React.js and Redux.
-
Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
-
Hands-on experience on Android, iOS platforms in creating Hybrid / Native applications.
-
Has prior experience in creating bridging modules for React Native
-
Understanding of the basic concepts of Android and iOS like Services, Background App Refresh, offline compatibility etc
-
Hands on experience in Application Design and Development on React Native platform.
-
Require knowledge of Version Control GIT.
-
Understanding of Unit Testing, Debugging Methodology used in React Native Apps
Will be a Plus:
- Team Members Handling Experience
- Perform checks on correct functionality of the app
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Knowledge of React and the Javascript ecosystem
- Exposure to building ReactNative components in native iOS.
- Knowledge of Beacons and IOT will be value addition.
We Offer:
- 5 Days Working
- Competitive Salary.
- Knowledge-Based Hierarchy
- Trending Technology Development
- Career Development Programs.
- Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
- Exposure to working with a team size of 50+.
- Good Project Incentives and Rewards.
- Monthly Rewards and Recognition Program- Star Performer of the Month.
- Work-Life Balance.
- Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.
Responsibility:
- Support the entire application lifecycle (concept, design, test, release and support)
- Produce fully functional mobile applications writing clean code of for React Native Platform.
- Gather specific requirements and suggest solutions.
- Troubleshoot and debug to optimize performance.
- Design interfaces to improve user experience.
- Liaise with the development team to plan new features.
- Ensure new and legacy applications meet quality standards.
- Research and suggest new mobile products, applications and protocols.
- Stay up-to-date with mobile new technology trends.

Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
As a Senior UI/UX Designer, you will be responsible for envisioning, defining, and owning our Product design strategy. You’ll work with product, operations, business, and content teams to understand customer pain points, unrealized wants to drive better user experience and customer satisfaction. You’ll own design standards, and execution while leading a team of passionate product designers, conducting and facilitating research.
Responsibilities
- Plot user journeys, research plans, mocks, prototypes, documentation, and quality checks
- Work closely with product designers, and product managers in designing, and iterating on product features across web and mobile platforms.
- Conduct research, and experiments in partnership with internal and external research teams
- Drive design leadership, and design thinking within the organization
- Lead and manage a team of product designers
- Skills: Design thinking, Wireframing, Figma, Adobe Creative suite, User research
Requirements
- 2+ years of experience in UI/UX design
- Strong Analytical and Problem-solving skills
- Strong communication and Interpersonal Skills
- Proactive, self-motivated, team player
- Comfortable working in a fast-paced startup
Technical Experience :
- Solid understanding and experience in BlockChain Development preferred
- 1+ years of Blockchain application development experience on platforms such as Ethereum, Hyperledger, BigchainDb, and Multi-Chain.
- Experience with NodeJS
- Experience in solution building on Blockchain technology.
- Experience with development tools such as Geth, Hyperledger Fabric/Sawtooth, Composer, Solidity Remix Functional
- Basic understanding of Web application architecture and protocols.
- Any additional expertise with Python, containerization (Docker), and additional Cloud exposure is also a huge plus
- Any previous integration expertise, Strong in Agile, Banking, or Financial Service development expertise, as well as software development in a large Enterprise environment.
Mandatory Skills |
Good to Have Skills |
JDK 1.8 + |
PLSQL |
Microservices |
Knowledge of SQL Performance Tuning |
Spring framework |
Experience with Cloud |
Spring Boot |
Knowledge of Cloud Foundry (Pivotal CF) |
Java Messaging Services (JMS) / Kafka / Rabbit MQ |
On-call support experience with PagerDuty, Service Now |
SOAP & REST APIs |
Knowledge of infrastructure monitoring tools like Nagios, New Relic |
SQL |
Knowledge of Splunk |
ORM technologies like Hibernate / IBatis / MyBatis |
Experience working with Lean and Extreme Programming (XP) |
Continuous integration tools like Jenkins/ Bamboo |
NoSQL databases such as MongoDB or any other NoSQL DB |
Code Quality tools/frameworks like Sonar / PMD |
Automated Integration Testing & Contract Testing |
Automated Testing. Unit Testing, |
|
Agile development methodologies |
|


- We need people with Test complete + Python.
- It's well and good to have Test Complete knowledge but Python knowledge is mandatory.
- C# is good to have too.


For this role we expect you to have 3+ years of experience in Backend development. You should have strong command
of Python, REST and Flask/Django along with some experience in GIT is nice to have. If you have knowledge about client
side languages like JS, ReactJS and experience in API design and development, it is a huge plus.
You should be knowledgeable about programming languages, operating systems, networks, databases and SQL,
algorithms, architecture, code design and design patterns

