
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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Backend Developer
📍 Noida | 🕐 Full-Time | 🧭 Experience: 2–3 Years
The Mission
We aren't building traditional backend systems — we're powering the infrastructure behind Agentic Intelligence. TestMu AI is building the world's first AI-native platform where backend systems don't just serve requests, they enable autonomous decision-making, execution, and scale.
The name "TestMu" comes from our community conference. Our users and team aren't an audience — they're the heartbeat of what we build. We believe AI augments human potential. It doesn't replace it.
You'll be building the core backend systems that power AI-driven workflows — ensuring high performance, scalability, and reliability at every layer.
The Pillars of Impact
🚀 1. Core Backend & System Architecture (50%)
- Build and scale high-performance backend services and APIs
- Design efficient database schemas, query optimization, and data flows
- Write clean, logical, production-grade code (Python, Golang, or similar)
- Own system performance — latency, throughput, and reliability
⚙️ 2. Backend for AI Systems (30%)
- Develop backend systems supporting AI agents and autonomous workflows
- Handle large-scale data processing, async tasks, and event-driven systems
- Integrate backend infrastructure seamlessly with AI/ML components
🧠 3. Scalability & Distributed Systems (20%)
- Contribute to microservices architecture and service decomposition
- Build fault-tolerant, highly available distributed systems
- Optimize systems for high concurrency and real-time execution
Your Engineering Stack
Tech/ToolsPython / GolangBuilding core backend services and logic-heavy systemsAWS / GCPDeploying and scaling distributed backend infrastructureKafka / RabbitMQHandling asynchronous processing and event-driven workflows
The Bar
SignalCore Backend Experience2–3 years of hands-on experience building APIs, backend systems, and scalable servicesProblem-Solving AbilityStrong fundamentals in data structures, algorithms, and logical thinkingSystem Design UnderstandingAbility to design scalable backend systems with clear architectural thinkingOwnership & ExecutionExperience owning backend features end-to-end in a fast-paced environment
The Interview Loop · Screening for the Top 1%
RoundsRound I · Recruiter ScreenEvaluation of backend experience, problem-solving approach, and project depthRound II · Hiring ManagerDeep dive into backend projects, APIs, databases, and system design thinkingRound III · Domain LeadLive coding + backend problem-solving + discussion on scalability and distributed systemsFinal · LeadershipCulture fit, ownership mindset, and ability to operate in a high-velocity startup environment
Your Growth Trajectory TestMu AI is a high-growth environment where we promote based on complexity solved, not years of tenure. As a Backend Developer, you have a massive runway to scale from an Individual Contributor (IC) into a core Engineering Leadership role, working alongside pioneers in agentic intelligence.
Perks of the Future
- Health & Wellness: 100% premium covered insurance for you + family (spouse, kids, parents) with annual check-ups.
- Fuel for Innovation: Fresh, daily gourmet lunch and dinner served at our Noida HQ.
- Seamless Transit: Safe, GPS-enabled cab facilities for eligible shifts (home-office-home).
- POD Culture: Dedicated quarterly budgets for team-building, offsites, and collaborative celebrations.
Conduct offline training sessions on JAVA topics.
Prepare and share training materials, assignments, and case studies.
Guide students through hands-on activities and real-world marketing projects.
Assess student performance and provide constructive feedback.
Ensure engaging, interactive, and practical classroom sessions.
About PinnacleU HR
We’re a fast-growing HR consultancy that helps startups and job seekers find their perfect fit. Our clients range from disruptive startups to scaling giants across industries like SaaS, EdTech, FinTech, Travel, L&D, Consumer Electronics, AI platforms, and more.
We're on a mission to make hiring smarter, faster, and more human. If you thrive in fast-paced environments and love building lasting relationships, we’d love to meet you!
Role Overview
We’re looking for a high-energy Business Development Executive who’s ready to hustle, own their pipeline, and grow with us. You’ll drive B2B client acquisition, nurture leads, and unlock new opportunities across our growing verticals.
What You’ll Do
- Identify and reach out to potential clients (startups, enterprises, etc.) in need of recruitment solutions
- Build and manage a sales pipeline – from lead generation to closing deals
- Conduct product/service pitches over email, LinkedIn, and calls
- Collaborate with internal teams to deliver customized solutions
- Maintain CRM hygiene and track metrics to hit targets
- Represent PinnacleU in a professional, persuasive, and consultative manner
What We’re Looking For
- 1–3 years of experience in B2B Sales/Business Development (HR services background is a plus)
- Excellent communication skills (spoken + written)
- Go-getter attitude with strong ownership and accountability
- Ability to work US hours (5 PM–2 AM IST)
- Comfortable in a hybrid work model
Why Join Us?
- High-growth role with leadership potential
- Young, driven, and passionate team
- Competitive compensation with performance bonuses
- Real impact in shaping the hiring ecosystem for India’s top startups
Data Engineer
Brief Posting Description:
This person will work independently or with a team of data engineers on cloud technology products, projects, and initiatives. Work with all customers, both internal and external, to make sure all data related features are implemented in each solution. Will collaborate with business partners and other technical teams across the organization as required to deliver proposed solutions.
Detailed Description:
· Works with Scrum masters, product owners, and others to identify new features for digital products.
· Works with IT leadership and business partners to design features for the cloud data platform.
· Troubleshoots production issues of all levels and severities, and tracks progress from identification through resolution.
· Maintains culture of open communication, collaboration, mutual respect and productive behaviors; participates in the hiring, training, and retention of top tier talent and mentors team members to new and fulfilling career experiences.
· Identifies risks, barriers, efficiencies and opportunities when thinking through development approach; presents possible platform-wide architectural solutions based on facts, data, and best practices.
· Explores all technical options when considering solution, including homegrown coding, third-party sub-systems, enterprise platforms, and existing technology components.
· Actively participates in collaborative effort through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, release, and customer technical support.
· Develops technical documentation, such as system context diagrams, design documents, release procedures, and other pertinent artifacts.
· Understands lifecycle of various technology sub-systems that comprise the enterprise data platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations, and dependencies; understands and advises of optimal upgrade paths.
· Establishes relationships with key IT, QA, and other corporate partners, and regularly communicates and collaborates accordingly while working on cross-functional projects or production issues.
Job Requirements:
EXPERIENCE:
2 years required; 3 - 5 years preferred experience in a data engineering role.
2 years required, 3 - 5 years preferred experience in Azure data services (Data Factory, Databricks, ADLS, Synapse, SQL DB, etc.)
EDUCATION:
Bachelor’s degree information technology, computer science, or data related field preferred
SKILLS/REQUIREMENTS:
Expertise working with databases and SQL.
Strong working knowledge of Azure Data Factory and Databricks
Strong working knowledge of code management and continuous integrations systems (Azure DevOps or Github preferred)
Strong working knowledge of cloud relational databases (Azure Synapse and Azure SQL preferred)
Familiarity with Agile delivery methodologies
Familiarity with NoSQL databases (such as CosmosDB) preferred.
Any experience with Python, DAX, Azure Logic Apps, Azure Functions, IoT technologies, PowerBI, Power Apps, SSIS, Informatica, Teradata, Oracle DB, and Snowflake preferred but not required.
Ability to multi-task and reprioritize in a dynamic environment.
Outstanding written and verbal communication skills
Working Environment:
General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
physical requirements:
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
Mental requirements:
Employee required to organize and coordinate schedules.
Employee required to analyze and interpret complex data.
Employee required to problem-solve.
Employee required to communicate with the public.
Purpose
To design, develop, test, and maintain integrated software applications, systems, and platforms
Responsible for ensuring that the software created is reliable, scalable, and secure
The candidate should use his/her expertise to maintain enterprise wide upstream and downstream integration
solutions that help organizations achieve their business goals and provide value to end-users
Key Accountabilities
Responsibilities will include but will not be restricted to:
Designing and developing solutions at middleware and integration layer
Ensure the best standards are followed for integrating with multiple upstream and downstream
applications
Documenting and Developing APIs which are fault tolerant, performance oriented and allow for publishing
across multiple sources
Ensure management of the interfaces on the WSO2 EI platform
Ensure continuous monitoring, troubleshooting, and debugging
Ensuring that the integrations development is part of the overall CI/CD pipeline
Working with stakeholders to ensure that integration solutions meet business requirements and are
delivered on time
Technical Requirements
A Bachelor’s degree in Computer science, software engineering, or any other equivalent field
Has 6+ years of experience in the field of software engineering or software development
Experience with WSO2 middleware technologies like WSO2 Enterprise Integrator (EI), WSO2 API Manager,
and WSO2 Identity Server
Experience in developing multiple type interfaces such as SOAP, REST, WebHooks, GraphQL and having
knowledge of working on changing one type to other
Software development skills including proficiency in a modern programming language such as
Java/C++/Python/Golang.
The ideal candidate should have worked on application development within an enterprise ecosystem.
The person should also have the necessary knowledge to connect to systems like mail, DB, external
systems, or APIs etc.
Ideally the person should have demonstrated creating common interfaces or adapters for interactions
between heterogeneous systems with least amount of code change or no code change at all on both the
integrating systems.
The person needs to be hands on and should be able to write code and review the code of teammates.
Desired Personal Qualities and Behavior
Excellent relationship management skills with the ability to engage, negotiate and manage key
stakeholders and suppliers.
Excellent communication, interpersonal and influencing skills.
Dot net Developer
Experience:
2 to 5 years
cost:
12 LPA
Mumbai, Bangalore, Chennai & Delhi-NCR
Senior Full Stack Engineer
- 3+ years of relevant experience in software development building web applications
- Demonstrated technical capability developing applications using Node JS, Express/NestJS/SailsJS, and any industry-standard RDBMS
- Well acquainted with cutting edge front-end frameworks like React, Javascript dialects like ES6, TypeScript
- CSS frameworks like Bootstrap, Foundation HTML5, CSS3 and tools like Gulp/Webpack
- Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions
- Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
- Ability to work both independently and in various team settings












