We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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We have an urgent requirement for a Salesforce Developer and would appreciate your support in sharing suitable profiles at the earliest.
Position: Salesforce Developer
Location: Bangalore (Hybrid – 3 Days Work from Office)
Experience: 6+ Years Relevant Experience
Budget: INR 1.5LPM + GST
Joining: Immediate Joiners Only
Preference: Bangalore Local Candidates Only
Required Skills:
6+ years of relevant Salesforce Development experience
Strong experience in Apex, Visualforce, Lightning Web Components (LWC), and Aura Components
Expertise in Sales Cloud, Service Cloud, and Salesforce Platform
Hands-on experience with SOQL, SOSL, Triggers, Batch Apex, Queueable Apex, and REST/SOAP APIs
Strong understanding of Salesforce Security Model, Profiles, Roles, Permission Sets, and Sharing Rules
Experience in Salesforce integrations using APIs and middleware
Hands-on experience with SFDX, Change Sets, DevOps processes, Git, and CI/CD pipelines
Strong knowledge of OOPS concepts and Agile methodologies
Excellent debugging, troubleshooting, and performance optimization skills
Good to Have:
Experience Cloud (Community Cloud)
Salesforce CPQ, Marketing Cloud, or Einstein AI
Salesforce Certifications (PDI/PDII, App Builder, Administrator)
Responsibilities:
Design, develop, test, and deploy Salesforce solutions
Develop and maintain Apex classes, triggers, LWC components, and integrations
Collaborate with stakeholders to gather and analyze requirements
Follow Salesforce best practices, security, and governance standards
Perform code reviews and provide technical guidance
Troubleshoot production issues and support ongoing enhancements
Participate in Agile ceremonies and solution design discussions
Spring Boot
Angular (2+)
React.js
NodeJS (Node.js)Senior Software Engineer
Location: On-site, Panaji, Goa
About Joyful
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.
Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.
At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.
The Opportunity
We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.
In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.
What You'll Do
- Backend & Cloud Development
- Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
- Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
- Implement robust APIs and data pipelines optimized for performance and reliability
- Ensure security, compliance, and data privacy in all backend services
- AI-Powered Solutions
- Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
- Collaborate with data scientists to operationalize AI models for real-time and batch processing
- Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
- Vibe Coding Culture
- Write clean, well-structured, and maintainable code that engineers enjoy working with
- Participate in pair programming, peer reviews, and collaborative debugging sessions
- Share best practices and mentor junior engineers to raise the technical bar across the team
- Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
- DevOps & Deployment
- Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
- Ensure observability, monitoring, and alerting systems are in place for all deployed services
- Contribute to cost optimization strategies for serverless architectures
- Collaboration & Problem-Solving
- Partner with product managers, architects, and designers to translate business requirements into technical solutions
- Participate in sprint planning, backlog refinement, and retrospectives
- Troubleshoot production issues and drive root cause analysis for lasting fixes
What You'll Need
- 3+ years of experience in software development, preferably in SaaS or AI-driven products
- Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
- Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
- Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
- Hands-on experience integrating AI/ML models into applications
- Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
- Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
- Experience with CI/CD pipelines, automated testing, and monitoring tools
- Strong problem-solving skills and ability to work in fast-paced, collaborative environments
- Passion for clean, maintainable code and contributing to a healthy team culture
Why Join Joyful?
- Work on AI-powered solutions that transform how businesses connect with their stakeholders
- Be part of a team that embraces serverless-first development and modern cloud-native architectures
- Thrive in a Vibe Coding culture where great engineering meets great energy
- Collaborate with talented peers in a supportive, innovation-driven environment
- Enjoy professional growth opportunities in a fast-scaling company
- Work from our beautiful Goa office while building solutions used worldwide
At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!
JavaSpring Boot- Work experience as a Java Developer.
- Experience designing, building and testing Java EE applications.
- In-depth knowledge of popular Java frameworks like JSF and Spring MVC.
- Very good understanding of design patterns Hands on experience on ORM framework
- Design and develop reusable libraries and APIs.
- Experience with Object-Oriented Design (OOD).
- Experience on handling exceptions Experience on handling transaction
- Excellent knowledge of Relational Databases, SQL and ORM technologies ( JPA2, Hibernate)
Amazon Web Services (AWS)NodeJS (Node.js)React.js
MongoDBContext :
This is a waste management vertical SaaS with leading solutions and acceptance from the market on the path to growth. However, the product architecture needs a redefinition because of impending growth. The product needs refactoring of bottleneck code pieces, introduction of flexibility through modularity, scalability, layers of application and infrastructure layer security, interfaces designs, large amounts of data management and synchronization of business-critical accounting data. All of these goals have to be achieved while the product remains in production and business grows.
What the Role Needs:
Review current architecture and anticipate engineering bottlenecks
• Identify subsystems and isolate them
• Design interfaces between subsystems, evaluate available tools for each of the subsystems and make choices
• Make choices of tools, libraries, frameworks and design patterns
• Set benchmarks and KPI metrics
• Mentor & coach team leads to ensure architectural blueprints are practiced.
Requirements :
• Extensive experience with AWS cloud infrastructure - EC2, S3, Route53, ELB, Auto-Scaling groups, VPC, AWS Lambda, SNS/SQS, DynamoDB
• Database design & management for data-heavy product/s - NoSQL & SQL DBs (MongoDB, PostgreSQL, MySQL)
• Extensive API design & patterns experience including micro services
architecture/communication - REST, Webhooks, API gateways, and GraphQL
• Prior experience in designing a multi-tenant architecture would be beneficial
• Experience with caching architectures and technologies - Redis, Memcached, or KeyDB
• Experience with caching, sessions, OWASP, state management design patterns, micro front ends, and frameworks (ReactJs/VueJS)
• Experience with designing & architecture of event driven services - Kafka, RabbitMQ, NATS.io, socket.io
• Experience in Docker, Kubernetes, or Cloud Native applications
• Have experience in one of the workflow orchestrations tools - Apache Airflow, Cadence by Uber, AWS Glue
• Solr or Elastic search experience
• Understanding and working with other senior team members to devise and execute DRP, data storage and backup strategies, incident reporting
• Prior experience of software architecture in real-time tracking like Uber
• Prior experience in notifications delivery tools - FCM
• Understanding of ADR and UM
NodeJS (Node.js)MongoDB
Redis
Elastic SearchKunato.AI is a NY-based IT firm helping to create the first marketplace that monetizes digital content on the internet (i-commerce). We have a patented technology - a quantitative deep tech system that predicts, assigns and updates the value of any digital content in real-time without the need for human intervention.
Our system has the potential to create a new digital goods marketplace that will revolutionize the way we consume, create and search for content on the Internet.
We are at an exciting juncture of our growth journey and are looking for Software Developers to join us in making this vision a reality. We are looking for Nodejs Developers (with 2-6years of experience) to join our cutting-edge development team as it grows. The candidate must be comfortable working in an agile environment and can take the lead when necessary. If you are keen on being part of an early-stage start-up with an emphasis on innovation and best development practices, we are the right place for you!
What will you be working on?
- We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end.
- You will be responsible for developing the product as per the product specification defined by the product managers
- Perform research on the best methods of implementing the requirements. Author and curate technical documentation to support delivery, maintenance, and adoption
- Work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise governance strategies to optimize the overall performance
- Design and develop automated deployment and maintenance mechanisms
- Solving development challenges and making architectural decisions by understanding the larger picture of the projects goals
- Confidently communicating and collaborating with your fellow developers in a remote team environment.
- Maintain high standards of software quality within the team by establishing good coding practices.
What are we looking for?
- Must have experience in Nodejs.
- Have excellent knowledge of different data structures and algorithms
- Working knowledge of any other programming languages is good to have
- Experience with, or understanding of, Kafka or Redis, Cloud infrastructure services, Docker is an added advantage
- Experience with SQL or NoSQL databases, MySQL, MongoDB, Elasticsearch, etc.
- Experience in Backend and APIs development
- Experience in analyzing and optimizing the platform’s performance
We look forward to hear from you:)
About Learnyst
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their website & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.
Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com/" target="_blank">https://www.learnyst.com
What would I do?
You will be responsible for developing business opportunities by prospecting new businesses, leading acquisition and driving complete pre-sales activity. You will be responsible for lead generation, customer/lead onboarding, driving user adoption and scheduling demos with sales managers.
Qualification
- Bachelors/Masters's degree.
- Relevant work experience in business development (not mandatory)
- Good communication & presentation skills, both verbal and written in English & Hindi
- Sense of ownership/accountability
- Good knowledge about computer science or engineering is preferred
- Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus
Good to have
- Calm and collected: You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive: You will have to display patience and empathy while listening to leads/customers
- Willing to learn: You love learning how things work and you’re always looking for ways to innovate and improve processes. You enjoy testing different strategies and tracking the results
- Agile: You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Company - Learnyst Insight Pvt Ltd
Location - Bangalore
3. Managing sales process and working on CRM
6. Conducting website research or gathering information through various tools.
7. Updating documents and sales records
8. Reviewing sales performance
9. Observing and carrying out sales processes
10. Identifying potential weaknesses and offering improvement suggestions.
11. Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
- Certificate
- Letter of recommendation
- Informal dress code
- 5 days a week
- Free food & beverages
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Assistant Controller - Finance, you will be responsible for assisting the Financial Controller in overall accounting and finance function. You will help in building scalable and reliable accounting processes and valuable financial reporting for operational, business analytics and planning purposes. This role is a critical and strategic role and instrumental to the company’s success.
What you will do:
- Managing daily accounting activities and finance operations and developing plans for driving efficiency and automation
- Owning the financial close process and all associated activity to deliver accurate and timely results reporting to management
- Helping in building the accounting team and our financial infrastructure to support the company throughout our high-growth journey
- Serving as the key point of contact with our external auditors to ensure accuracy and compliance with GAAP
- Evaluating financial performance of company by comparing and analysing actual result with budgets/ forecasts
- Playing a key role in driving towards IPO readiness including S-1 preparations
- Developing the team’s capabilities across the range of sub-functions: general ledger, tax, treasury, payroll, accounts payable, financial reporting, audit and legal
- Ensuring consistent implementation of corporate accounting principles and procedures in full compliance with US GAAP
- Developing, implementing and maintaining the internal systems and financial controls, ensuring compliance with all tax and corporate requirements and filings
- Understanding and documenting reporting needs, collaborating on operational issues, developing creative solutions and providing business guidance and insight through financial reporting
Desired Candidate Profile
What you need to have:- Good problem solving skills
- Success in combining technology, data science into best-in-class financial outcomes
- Ability to make high-judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent
- Attention to detail
NodeJS (Node.js)MongoDBWe are looking for an experienced Back-end developer to join our IT team! As a Back-end Developer, you will be responsible for the server-side web application logic as well as for the integration of the front-end part.
- Be involved and participate in the overall application lifecycle
- Main focus on coding and debugging
- Collaborate with Front-end developers
- Define and communicate technical and design requirements
- Provide training, help and support to other team members
- Build high-quality reusable code that can be used in thew future
- Develop functional and sustainable web applications with clean codes
- Troubleshoot and debug applications
- Learn about new technologies
- Stay up to date with current best practices
- Conduct UI tests and optimize performance
- Manage cutting-edge technologies to improve applications
- Collaborate with multidisciplinary team of designers, developers and system administrators
- Follow new and emerging technologies
Laravel
HTML/CSS
CodeIgniterPurpose
We are looking for Sr. Laravel Developer. The candidate must have Good level of proficiency in PHP, MySQL, object-oriented JavaScript, HTML5, CSS3, AJAX, XML, JSON required and Write clean PHP code in a timely and scalable way.
Key Responsibilities
- Responsible to Code, Test, Deploy and Scale SaaS-based Products using PHP, MySQL, with Laravel and Lumen MVC framework.
- Can write functional requirement documents and guides others within the project / team.
- Develop, write and implement software programming applications following established architecture standards as well as software development and project management methodologies.
- Integrate / Develop to third-party APIs.
- Write high quality code using the guidelines and effectively debug the code; perform code review of junior members.
- Azure or Aws cloud knowledge is good to have.
- Proficient understanding of code versioning tools, such as SVN, GIT.
- Build and implement web applications and back-end services that integrate with mobile applications.
- Build reusable code and libraries for future use & Optimize application for maximum speed and scalability.
Skills
- Strong coding experience with Laravel (5.5 and above) and Lumen
- Knowledge of PHP frameworks like CodeIgniter / YII / Zend / Joomla / Drupal etc will be a plus point.
- Strong skills in OOPs PHP, MySQL, CSS, HTML5, jQuery, JavaScript, AJAX, Web Services, JSON.
- Must have used frameworks such as JQuery /Angular/ React JS/Backbone.
- Strong knowledge of design patterns and OOPs concepts.
- Experience with databases like MySQL / MariaDB / Postgres.
- Experience in Source Code Versioning GitHub / GitLab / BitBucket and continuous integration tools like Jenkins.
- Working knowledge of XML / JSON and third-party APIs.
- Good to have skills: knowledge of non-relational databases like MongoDB; Exposure to Varnish, Redis, Elastic Search, Apache Solr.
- Payment processing integration experience in a PCI compliant environment is a plus
Understanding of web and application security (OWASP) - Experience in common third-party APIs (Google, Facebook, Twitter, Instagram, etc.)
- Good written and verbal communication with good analytical and multitasking skills
JavaHi All,
We are looking for Automation Test Professionals @ Winsoft Technologies (I) Pvt Ltd for Pune Location
Experience - 3.5+ Years to 5.5 Years [Relevant]
Location - Bibwewadi, Pune
Must-Have Expertise - Automation Testing, Java + Selenium, MS-SQL, Linux/ Unix
Highly Preferred -- Experience in Networking projects
What we are looking for -
- Automation Test Engineers, to be a part of our high-performance team
- Collaborate with highly specialized engineers on state of art projects and products
If you are interested in an exciting role with learning and rewards, do apply !!
You can apply to the job and we will get in touch with you.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon