Cutshort logo
Eclat Engineering Pvt Ltd logo
Customer Support Executive -L1
Customer Support Executive -L1
Eclat Engineering Pvt Ltd's logo

Customer Support Executive -L1

Russell Fernandes's profile picture
Posted by Russell Fernandes
1 - 2 yrs
₹2.8L - ₹4L / yr
Ahmedabad
Skills
Customer Support
Customer Relationship Management (CRM)

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.


We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.


What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service



Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base


What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.


Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.


Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Eclat Engineering Pvt Ltd

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable

About

Eclat is a SAAS startup offering world-class digital content access, delivery and analytics experience to global libraries and publishers. Currently we have two flagship products: RemoteXs - a SAAS offering and MyLOFT - a Mobile Web App. Our team consists of members who have diverse skills and experience which include; Research, Software development and Sales with exposure to the global clientele. Our existing clientele includes Fortune 500 companies; Premium Academic and Research institutions including IIMs, IITs, ISB, AIIMS Medical and prestigious institutions in Japan, S.E. Asia, Middle East, Africa and Latin America.
Read more

Company social profiles

pinterestlinkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Gurugram
2 - 6 yrs
₹1L - ₹6L / yr
Artificial Intelligence (AI)
skill iconMachine Learning (ML)
DevOps
Automation
Natural Language Processing (NLP)
+2 more

Job Title : AI/ML Engineer – DevOps & Cloud Automation

Experience : 3+ Years

Location : Gurgaon (WFO)


Job Summary :

We’re looking for a talented AI/ML Engineer to help build an AI-driven DevOps automation platform. The ideal candidate has hands-on experience in ML, NLP, and cloud automation.


Key Responsibilities :

  • Develop AI/ML models for predictive analytics, anomaly detection, and automation
  • Build NLP bots, observability tools, and real-time monitoring systems
  • Analyze system logs/metrics and automate workflows
  • Integrate AI with DevOps pipelines, cloud-native apps, and APIs
  • Research & apply deep learning, generative AI, reinforcement learning.

Requirements :

  • 3+ years in AI/ML, ideally in DevOps/cloud/security environments.
  • Strong in Python, TensorFlow/PyTorch, NLP, and LLMs.
  • Experience with AWS/GCP/Azure, Kubernetes, MLOps, and CI/CD.
  • Knowledge of cybersecurity, big data, and real-time systems.
  • Bonus : AIOps, RAG, blockchain AI, federated learning.
Read more
Resources Valley
at Resources Valley
1 recruiter
Manind Gupta
Posted by Manind Gupta
Jaipur, Indore
4 - 8 yrs
₹10L - ₹15L / yr
Selenium
Test Automation (QA)
SDET

Job Summary:

We are seeking a detail-oriented and skilled Selenium Automation Engineer to join our QA team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts using Selenium to ensure the quality and performance of our web applications.

Key Responsibilities:

  • Design and implement robust automated test scripts using Selenium WebDriver(Java or Python).
  • Collaborate with development and QA teams to identify test scenarios and automate them.
  • Maintain and enhance existing automation frameworks.
  • Conduct regular regression testing and report bugs and issues effectively.
  • Integrate automated tests with CI/CD pipelines (e.g., Jenkins, GitLab CI).
  • Prepare detailed test reports and documentation.


Read more
Daxta Tech
at Daxta Tech
1 video
2 recruiters
Roshan Daruwala
Posted by Roshan Daruwala
Remote, Pune
1 - 4 yrs
₹6L - ₹12L / yr
skill iconReact Native
Model-View-View-Model (MVVM)
RxJava
skill iconiOS App Development
skill iconAndroid Development
+6 more

React Native Developer Job Description


We are searching for a brilliant, flexible React Native Developer to create novel Android / IOS apps that meet the needs of our target audience.

To this end, the React Native Developer's Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customers' feedback. Over time, you will also be required to create app updates.


To ensure success as an React Native Developer, you should demonstrate proficiency in one of the mainstream programming languages, and a sound understanding of the traditional product life cycle.

 

An exceptional React Native Developer will be fearless but respectful in the pursuit of excellence, continually striving to shape the
ways in which Android/ IOS apps impact the world around us.

 

React Native Developer Responsibilities:


Conceptualizing and formulating apps that are suitable for use on all types of Android/lOS devices.
Implementing measures to safeguard users' data.
Ensuring that the construction and presentation of your apps are congruent with the company's standards.
Proofreading your code and correcting mistakes before each app is released.
Collaborating with Ul and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.

Read more
I SQUARE SOFT
at I SQUARE SOFT
1 recruiter
Tejaswini R
Posted by Tejaswini R
Bengaluru (Bangalore)
1 - 6 yrs
₹2L - ₹5.5L / yr
Network engineering
Communication Skills
Routing & Switching
Cisco Certified Network Associate (CCNA)
Troubleshooting
+5 more

Hi Folks!!


Currently we are hiring for Network Engineer for Top MNC


Roles and Responsibilities:

·      Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server

·      Troubleshooting all kind of network and user connectivity issues post deployment

·      Fault localization and restoration of service over remote session

·      Handling POC cases and escalation tickets as well

·      Making configuration changes as per customer’s requirement and wireless environment

·      Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility

·      Co-ordinate with L3 Engineers to resolve critical issues        

·      Effectively handle network outage issues and resolve them in a timely manner

·      Configuring Authentication and encryption in wireless networks with Clear pass

·      Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform

·      Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues

·      Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution

·      Providing network support for client’s wired and wireless networks via remote management and telephone

·      Conduct technical discussion with level 1 engineers on weekly basis

Required Skills:

·      CCNA certified with Wireless Knowledge

·      Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution

·      Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.

·      Must have experience in configuring switches, routers.

·      Must provide technical support for the team & projects during escalation.

·      Good understanding of dot1x, mac authentication and solution for BYOD

·      Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.

 

 


Read more
set of Myanmar-based companies across industries such as con
set of Myanmar-based companies across industries such as con
Agency job
via Hunt & Badge Consulting Pvt Ltd by Chandramohan Subramanian
Chennai
4 - 6 yrs
₹3L - ₹6L / yr
User Interface (UI) Design
User Experience (UX) Design
UX Designer
Adobe Creative Suite
Figma

What You’ll Do & Achieve (Role & Responsibilities)

 

  • Generate ideas and concepts to create emotionally engaging user flows, storyboards, wireframes, interactions, prototypes, design specifications, and presentations focusing on information architecture and interaction to articulate a user’s journey
  • Design solutions that meet measurable business goals and requirements
  • Self-motivated to work in a fast-paced, iterative environment by managing multiple projects and expectations effectively
  • Evolving and evangelizing our Design System
  • Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

What you’ll Need (Requirements)

 

  • Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
  • Actively seeks out learning opportunities and sharing new discoveries
  • Capable of creating lo and hi fidelity prototypes to quickly storytell a variety of concepts, get customer feedback, and iterate on designs
  • Solid knowledge of design principles and methods as well as interaction patterns and behaviors
  • Solid UX Skills in designing wire-frames, process flows, sketches, scenarios and navigation models all incorporating interaction guidelines for Mobile to produce effective design solutions.
  • Up-to-date knowledge of design software like Figma, Adobe Creative Suite etc.,
  • Strong Portfolio to demonstrate your works.
  • The position needs verbal and written communication skills
  • Ability to work as part of a project team
  • 6+ years of experience in UI/UX design strategy for the brand.

 

Read more
Tata Digital Pvt Ltd
Tata Digital Pvt Ltd
Agency job
via Seven N Half by Priya Singh
Mumbai, Bengaluru (Bangalore)
10 - 15 yrs
₹20L - ₹37L / yr
Service Integration and Management
Environment Specialist
ETL
Test cases
  • Implementing Environment solutions for projects in a dynamic corporate environment
  • Communicating and collaborating with project and technical teams on Environment requirements, delivery and support
  • Delivering and Maintaining Environment Management Plans, Bookings, Access Details and Schedules for Projects
  • Working with Environment Team on Technical Environment Delivery Solutions
  • Troubleshooting, managing and tracking Environment Incidents & Service Requests in conjunction with technical teams and external partners via the service management tool
  • Leadership support in the North Sydney office
  • Mentoring, guiding and leading other team
  • Creation of new test environments
  • Provisioning infrastructure and platform
Test environment configuration (module, system, sub-module)

  • Test data provisioning (privatization, traceability, ETL, segregation)
  • Endpoint integration
  • Monitoring the test environment
  • Updating/deleting outdated test-environments and their details
  • Investigation of test environment issues and at times, co- ordination till its resolution
Read more
Kunato
AnilaSilvy Nixon
Posted by AnilaSilvy Nixon
Remote only
2 - 10 yrs
₹5L - ₹15L / yr
Motion graphic design
Adobe

Kunato is a NY-based IT firm helping to create the first marketplace that monetizes digital content on the internet (i commerce). We are looking for a dynamic Designer to join our Team.

 

The ideal candidate will have strong creative skills which are self-driven and a portfolio of work that demonstrates their passion for illustrative design and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms. We seek someone who not just executes but creates ideas.

 

 

Responsibilities

* Design promotional banners which make even the aliens want to click on it

* Collaborate with the team to ensure consistency of designs across various media outlets

* Creating and delivering motion graphics for various media

* Create compelling logos, designs, print and digital media

* Working with art and creative teams to select audio, video, colors, animation, etc. for graphic design

* Editing video footage and adding effects/elements to enhance motion graphics

* Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

 

Qualifications

* Keen eye for the digital market and audience

* Bachelor's degree in Design or related field

* 2-4 years of experience in graphic design

* Proficient in Adobe Creative Suite

* Strong communication, conceptual thinking, typography skills and design skills

* MUST be able to join immediately (within 1-2 weeks)

 

 

Write to us if you believe your creative skills are second to none & feel excited to work in a fast-paced remote environment.

Please respond with your work portfolio & why you are the one for us.

Read more
CEDRETO MARKETING PRIVATE LIMITED
Ankit Agarwal
Posted by Ankit Agarwal
Bengaluru (Bangalore)
1 - 4 yrs
₹4.5L - ₹8L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+2 more

Do Your Thng 

https://doyourthng.com/ 

About us:

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 



Role : Android Developer


RESPONSIBILITIES 



  • Design components by translating product requirements, break down projects into tasks, and provide accurate estimates. Build scalable and reliable technology solutions at a rapid pace
  • Work on native Android as well as Angular tech stack while keeping performance goals in mind
  • Independently come up with different solutions, extensible Low-level design. Write modular, extensible, readable, and performant code
  • Strong unit test and debugging skills 
  • Proficient understanding of code versioning tools (git) 
  • Excellent interpersonal, leadership, influence, and communication skills 
  • Build, develop, mentor, and coach junior team members 


QUALIFICATIONS 

  • Must have Working Experience in a product-based organization for at least 18 months.
  • At least 2+ years experience and hands-on with mobile technologies
  • At least one product build and publish 
  • Work well under pressure and meet deadlines without sacrificing quality 
  • Work with distributed development teams 
  • Ability to resolve problems with support and must understand the mobile ecosystem and its limitations.
  • Understand Android Architecture components, strong fundamentals in Android technologies, and aware of new Android changes




SKILLS  REQUIRED 

  • Experience with kotlin is a must
  • Knowledge of mvvm architecture/ android architecture components
  • Knowledge of Rxjava and coroutines for multithreading
  • Knowledge of retrofit/okhttp for making HTTP calls
  • Knowledge of dependency injection using dagger2
  • Knowledge of android framework components like services, fragments, intent services
  • Knowledge of sql required 
  • Experience in offline data management
  • Write well designed, testable, efficient code 
Read more
AGNOSTIC SOLUTIONS
at AGNOSTIC SOLUTIONS
3 recruiters
Hazeera Parveen
Posted by Hazeera Parveen
Chennai
2 - 6 yrs
₹3L - ₹5L / yr
skill iconBootstrap
skill iconHTML/CSS
Material Design
Wordpress
Adobe Photoshop
+1 more
Job Description: 

Ability to work and thrive in a fast-paced environment, learn rapidly and 
master diverse web technologies and techniques. 
Must have a good knowledge and hands-on experience on HTML and CSS. 
Experience/good working knowledge in HTML 5, CSS, JavaScriptJquery , Boot strap 
Experience in WordPress,  Photoshop & Joomla 
Angular / React is an added advantage. 
Good understanding of MySQL. 
Excellent communication skill. 


 
Read more
Resilience Infotech
at Resilience Infotech
3 recruiters
Nitinchandra Doddamani
Posted by Nitinchandra Doddamani
Bengaluru (Bangalore)
2 - 4 yrs
₹2L - ₹7L / yr
skill icon.NET
ASP.NET MVC
SQL server
Web API
skill iconJavascript
+1 more
Hi

We have Immediate need for Dot NET Developer for our RT Nagar, Bangalore location.

Please let me know if you are interested for the bellow need

Technology:
C#, ASP.NET, MVC, JavaScript / jQuery, LINQ, ADO.NET, Entity Framework, SQL Server, webAPI, WCF, SVN.
Domain – Health care will be added as an advantage.

Required Skills:
• Strong experience as a software engineer; demonstrated success developing a variety of software systems while taking on increasing responsibility for analysis, design and implementation tasks
• Strong experience building web-based software systems, utilizing N-tier architectures, dynamic content, highly-scalable approaches, and complex security models/implementations
• development experience (OOPS, Design Patterns) with C# server-side development in large scale, multi-threaded business critical applications
• Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based applications.
• .Net 3.5 & above frameworks.
• Database skills SQL, ability to write stored procedures.
• Should have more than 1 Years of experience in designing applications using MVC
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos