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Customer Support Executive -L1
Customer Support Executive -L1
Eclat Engineering Pvt Ltd's logo

Customer Support Executive -L1

Russell Fernandes's profile picture
Posted by Russell Fernandes
1 - 2 yrs
₹2.8L - ₹4L / yr
Ahmedabad
Skills
Customer Support
Customer Relationship Management (CRM)

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.


We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.


What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service



Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base


What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.


Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.


Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Eclat Engineering Pvt Ltd

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable

About

Eclat is a SAAS startup offering world-class digital content access, delivery and analytics experience to global libraries and publishers. Currently we have two flagship products: RemoteXs - a SAAS offering and MyLOFT - a Mobile Web App. Our team consists of members who have diverse skills and experience which include; Research, Software development and Sales with exposure to the global clientele. Our existing clientele includes Fortune 500 companies; Premium Academic and Research institutions including IIMs, IITs, ISB, AIIMS Medical and prestigious institutions in Japan, S.E. Asia, Middle East, Africa and Latin America.
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