
About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

About Eclat Engineering Pvt Ltd
About
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MUST HAVE EXPERIENCE IN DEFENCE DOMAIN
a) Design and Modelling:
§ Create detailed 2D and 3D CAD designs of components and systems using tools such as SolidWorks- preferred or NX CAD, AutoCAD, or CATIA.
§ Develop and refine engineering drawings for manufacturing and assembly.
§ Ensure designs meet technical specifications, functional requirements, and industry standards.
b) Prototyping and Testing
§ Collaborate with the R&D team to develop and test prototypes.
§ Perform feasibility studies and stress analyses using simulation tools or manual methods.
§ Identify and address design issues during testing and validation phases.
c) Process Optimization
§ Work closely with manufacturing teams to ensure designs are optimized for production
§ Implement Design for Manufacturing (DFM) and Design for Assembly (DFA) principles in projects.
§ Continuously improve existing designs to enhance performance and cost efficiency.
d) Collaboration and Documentation
§ Collaborate with multidisciplinary teams, including mechanical, electrical, and software engineers.
§ Prepare technical documentation, including engineering reports, specifications, and design records.
§ Support project planning and provide inputs for timelines and resource requirements
About TIFIN
TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners, and many others. We are creating engaging wealth experiences to improve financial lives through AI and investment intelligence–powered personalization.
Our mission is to transform wealth management the way personalization has transformed movies and music—while holding the added responsibility of delivering better financial outcomes.
We leverage design and behavioral science to create engaging experiences through software and APIs. By applying investment science and intelligence, we build algorithmic engines that enable better investor outcomes—matching individuals to financial advice and investments based on their unique goals.
Our Values: Go with your GUT
- Grow at the Edge – We embrace personal growth, step outside comfort zones, and work with self-awareness and integrity. No excuses.
- Understanding through Listening and Speaking the Truth – We value transparency, radical candor, authenticity, and precision. We challenge, but once decisions are made, we commit fully.
- I Win for Teamwin – We stay within our genius zones, take ownership, and move together in formation to succeed as a team.
Key Responsibilities
Translation Evaluation & Linguistics (70%)
- Evaluate and annotate LLM-generated translations for Japanese, covering nuanced, real-world usage across finance, communication, and culture.
- Compare AI outputs with high-quality human translations, identifying errors in phrasing, idioms, tone, and contextual accuracy.
- Apply annotation and scoring frameworks (e.g., BLEU, ROUGE, COMET) to ensure quality benchmarks.
- Provide detailed linguistic feedback to improve AI model training.
AI/LLM Collaboration (30%)
- Work with engineers, data scientists, and project managers to share reports and linguistic insights.
- Contribute to building datasets and test cases through language corpora and research work.
- Maintain structured evaluations, documentation, and logs to support ongoing improvements.
Required Qualifications
- Education: Bachelor’s or Master’s in Linguistics, Translation, Language Technology, Communication, or related fields.
- Language Proficiency: Native or near-native fluency in (3+ Years)Japanese and strong command of English.
- Experience: Proven track record in translation, localization, or linguistic evaluation.
- Analytical Rigor: Hands-on experience in language quality evaluation, annotation, or error analysis.
- Technical Curiosity: Familiarity with LLMs, AI tools, or prompt engineering is an advantage.
- Soft Skills: Highly organized, detail-oriented, and able to communicate effectively across technical and non-technical teams.
Desired Skills
- Experience with annotation platforms or evaluation technology.
- Background in corpus development, curriculum design, or language research projects.
- Experience in process optimization, reporting, or content operations.
- He/ She will be accountable to drive the unconventional business.
- He/ She needs to undertake market mapping & need-gap analysis in
an ongoing manner to find ways to drive profitable revenues by
evaluating/creating opportunities for upselling/ cross-selling
- He/ She needs to scout & identify new potential opportunities and
build positive long-term, high impact, value-adding and trusted
relationships with existing partners to tie up to sell existing or new
loan products or any other products.
- He/ She needs to analyze the potential of the partner and devise a
structured approach towards converting the same to a closure
- He/ She needs to develop and maintain a thorough knowledge and
understanding of our relevant product offerings and processes
- He/ She needs to understand the technical, business and operational
requirements of our partners and work closely with the internal cross
functional teams to balance partner demands vs. long term direction
of our product
- He/ She need to design & liaison with various HOD’s to create the
entire products, process, workflow to get the business rolling
- Determine which ideas should be promoted into features to push the
product strategy forward — namely those that will achieve key
objectives for the product line and business.
- Articulate the business value to the business/IT teams so they
understand the intent behind the new product or product release
- Translate the business requirements into technical requirements by
creating flow diagrams, technical or architectural designs, and
detailing the same
- He/ She need to synergies our process & the partners business model
& process to get the product & relationship going
- He/ She needs to train the partner team to get them equipped with
the loan documents & lending criterias to get a better conversion
- He/ She needs to identify gaps between strategic planning and its
implementation & make required modifications to overcome it.
- He/ She needs to track & monitor the business.
- He/ She will be the SPOC for all such relationships
Other Requirements:
Young, smart with good presentation skills
Confident enough to interact with senior management of the
companies
Good in relationship building and should be a Team player
Strong analytical and problem-solving skills, and a
solutions-oriented focus
Adept at conflict management, account management,
problem-solving, working with minimal supervision, commercial
negotiations
Good in Excel, Powerpoint presentation.
Qualifications:
Around 5-7 yrs experience in B2B sales or business development
roles - preferably in the lending domain.
Job Responsibilities:
· Assist the Security Manager in developing and implementing security policies and procedures.
· Conduct regular security risk assessments and audits.
· Monitor security systems, including firewalls, intrusion detection systems, and access controls.
· Respond to security incidents and provide recommendations for remediation.
· Assist in managing user access and authentication.
· Provide security awareness training to employees.
· Maintain and improve endpoint security solutions (e.g. antivirus, endpoint detection and response).
· Collaborate with other departments to ensure security is integrated into all aspects of the organization's operations.
· Stay up to date on the latest security threats and industry trends.
Qualifications and skills:
· Bachelor’s degree in computer science, Information Security, or a related field.
· 4-5 years of experience in security-related roles.
· Knowledge of security systems and protocols.
· Familiarity with risk management frameworks.
· Knowledge of compliance regulations and standards.
· Excellent communication and interpersonal skills.
· Strong analytical and problem-solving skills.
· Ability to work independently and as part of a team.
· Attention to detail and accuracy.
- should have at least 5 years of proven experience in .net core with entity framework
- You need to work on the existing .net application to create new web APIs with the latest standards using the .net core in the entity framework
- Should have expertise in .net core using the entity framework
- Should be expertise in C# programming & OOPS concepts
- Should have good professional experience in ASP.Net, .Net Core, entityframework, ASP.Net MVC & Web API
- Expertise in .Net framework & Class libraries
- Very strong understanding of JSON, XML, XSD, XSLT
- Very strong knowledge of Web deployment & IIS
- Expertise in exceptional handling & best practices
- Good knowledge on SQL server & SQL
- Should have good communications skills
- Should be a Quick learner
- Should work independently
- Education qualification is graduation
- Expertise in building the APIs for the data-driven application
- Good to have the Azure deployment experience.
- Should be proactive and bring new ideas to the team
- Able to deep dive into code to fix the issues
- Should be expertise in creating and modifying the existing APIs
- Azure Data Factory, Azure Data Bricks, Talend, BODS, Jenkins
- Microsoft Office (mandatory)
- Strong knowledge on Databases, Azure Synapse, data management, SQL
- Knowledge on any cloud platforms (Azure, AWS etc.,)
We are looking for a Node.js Developer who has experience building back-end services and managing data exchange between the server and user-facing applications. Responsibilities will include the development of back-end micro-services, maintaining the best possible performance for micro-service, quality and responsiveness of the application. You will work closely with the front-end developers in order to implement their components into the application.
Company Details
At Hipla we are building the future of smart, connected, secure workspaces. Sentinel is our
flagship futuristic visitor management system that eliminates manual, unstructured, insecure,
fragmented paperwork cuts through slow-moving, archaic procedures for setting up a business appointment and improves the visitor experience for both organizations and visitors.
Our Tech Stack
Hipla works with stack is made up of React, Node.js, Python, PostgreSQL with AWS as the cloud provider
Experience Required
3 to 7 years
Job Responsibilities
- Writing reusable, testable, and efficient code
- Responsible for entire product lifecycle from concept to deployment
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server-side logic
- Implementation of security and data protection
- Integration of data storage solutions
Skills & Qualifications Required
- 3+ years experience in building micro-services using Node.js
- Expert in SQL querying with Mysql/PostgreSQL and ORM (Object Relational Mapper) libraries like TypeORM.
- Able to integrate multiple data sources and databases into one system
- Good understanding of server-side templating languages
- Understanding of accessibility and security compliance
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of fundamental design principles behind a scalable application
- Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
- Able to create database schemas that represent and support business processes
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools such as Git
Experience in integration of different hardware expected. Should have knowledge in Automation and latest trends in it.
We are looking for a graphic designer who can manage the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, social media campaigns, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message.
For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.
Responsibilities
Study design briefs and determine requirements
Schedule projects and define budget constraints
Conceptualize visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, logos and other designs using software or by hand
Use the appropriate colours and layouts for each graphic
Work with copywriters and creative director to produce a final design
Test graphics across various media
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand









