Customer Support Executive -L1

• Planning, scheduling & coordinating appointments & meetings, providing reminders, maintaining & updating diary of daily commitments & weekly calendar on a proactive basis. 

• Interacting with & rendering assistance to select HNI & VIP customers, coordinating certain critical Outdoor Catering & Party Orders, VIP reservations, etc. 

• Receiving calls, taking messages, screening & prioritizing calls & mails. 

• Taking down dictations & appropriately drafting data points & correspondences, proactively responding to queries received through calls/mails based on feedback & preferences conveyed by the Managing Director. 

• Preparing, editing & compiling agendas, minutes, correspondences & presentations. 

• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner. 

• Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of the Managing Director & other senior executives, coordinating with outstation visitors & proactively looking after their boarding & lodging arrangements, based on preferences conveyed by the Managing Director. 

• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines. 

• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans. 

• Managing communication pertaining to projects, new launches as well as other such expansion & diversification undertakings that directly come under the purview of the Managing Director. 

• Imparting induction & training to select employees hired for functions that are directly or indirectly associated to those of the Managing Director’s office. 

• Coordinating with outstations suppliers & vendors (China, Italy, etc.) quotations, purchase orders, purchase/ delivery payments.  

• Responding to various inquiries - internal as well as external, acting as a point of contact between the Managing Director & other employees, tracking the work plan allocated to certain employees by the Managing Director & monitoring timelines with regard to the same. 

• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner. 

• Negotiating with various suppliers, vendors & contractors, receiving competitive quotations, making comparisons, making purchases of materials & supplies based on feedback received from the Managing Director. 

• Spearheading all coordination pertaining to maintenance, upkeep & repair of corporate as well as outlet & store infrastructure (on a case to case basis), as per directions & preferences issued by the Managing Director from time to time. 

• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines. 

• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans. 

Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA

Mandatory (Experience 1): Must have 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models

Mandatory (Experience 2): Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent

Mandatory (Experience 3): Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)

Mandatory (Tools & Frameworks): Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines

Mandatory (Business Awareness): Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring

Mandatory (Communication Skills): Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.

Mandatory (Education):Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)

Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)

Preferred

Preferred (Certifications): Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.

Key responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 1 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficient in using CRM software and sales analytics tools.
• Familiarity with the local advertising market and a strong network of potential clients is highly desirable.

Job Title: Business Development Associate / Sr.BDA🌟

Domain: EdTech Sales 💻

Location: Gurgaon - Onsite 📍

Salary: ₹7LPA - ₹8.4LPA💰 : BDA

Work Mode: 1 month WFH. After 1 month and meeting targets, employees will be required to work from the Gurgaon office

🌟 Role Overview:

We are looking for a dynamic Business Development Associate (BDA) to join our fast-growing team! 🚀 As a BDA, you will play a key role in driving our sales efforts by connecting with prospective students, understanding their career goals, and guiding them on how we can help them achieve success in the tech industry. 💡 You’ll be responsible for qualifying leads, nurturing relationships, and closing deals to meet and exceed sales targets. Your role will directly contribute to our mission of shaping the future of tech professionals in India! 🌍

🔑 Key Responsibilities:

• Client Engagement: Start conversations with potential students, understand their career aspirations, and offer personalized advice on how our programs can help them succeed in the tech industry. 🗣️
• Lead Qualification: Evaluate prospects' goals and align them with our offerings to ensure a strong fit. 🔍
• Follow-up & Nurturing: Regularly follow up with potential clients, maintain engagement, and highlight the unique value we can offer in their career journey. 💬
• Sales Achievement: Strive to meet and exceed individual and team sales targets through a proactive and results-driven approach. 🏅
• Product Knowledge: Stay updated on our program offerings and continuously improve your knowledge to provide expert guidance to prospective students. 📚

📋 Requirements:

• Experience: Fresher with an interest in sales or business development. 🎯
• Education: Bachelor’s degree in any stream. Preferred: B.Tech, MCA, BCA, MBA, M.Tech. 🎓

   Skills:

• Strong verbal and written communication skills in English. 📝
• Excellent customer engagement skills, focused on relationship-building. 🤝
• Passion for sales and achieving targets. 💪
• Ability to explain complex ideas in a simple, engaging manner. 💡
• Technical Knowledge: Basic understanding of LeadSquared (LSQ) CRM or other CRM tools is a plus. 📊

🌟 Preferred Skills:

• Prior experience in K12+ EdTech Sales or the education domain. 🏫
• Familiarity with tech products and services. 💻
• Experience handling sales with a ticket size of ₹50,000 or higher. 💸

🎁 Perks & Benefits:

• Competitive Salary: Best in the industry with performance-based incentives. 💰
• Health Insurance: Comprehensive coverage for employees. 🏥
• Cell Phone & Internet Reimbursement: Stay connected while working. 📱💻
• Life Insurance & Paid Sick Leave: For peace of mind and well-being. ❤️
• Provident Fund: Secure your future with savings for retirement. 📈
• Commission Pay: Earn additional commissions based on sales performance. 🎉

Bonus Structure:

Performance Bonus based on monthly targets. 📅

Quarterly & Yearly Bonuses for exceeding sales goals. 🎯

🕒 Work Schedule:

Working Days: Wednesday to Sunday (Fixed Monday & Tuesday off) 📅

Shift Timings: 12 PM - 9 PM ⏰

Work Type: Full-time, On-site 🏢

In-depth knowledge and hands-on experience with all of the AWS services and other similar cloud  services

Strong knowledge of core architectural concepts including distributed computing , scalability,  availability, and performance to recommend the best backend solutions for our products

Preferred AWS Certifications:

• AWS Solutions Architect Professional/Associate AWS DevOps Engineer Professional
• AWS SysOps Administrator - Associate AWS Developer Associate

Key Skills

• ITCAN is looking for an AWS Solution Architect who will be responsible for development of scalable, optimized, and reliable backend solutions using AWS services for all our products. You will ensure that our products consume AWS services in the mast effective methods. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

• Analyse requirements and devise innovative, efficient, and cost-effective architecture using AWS components and services that ensure scalability, availability and high- performance.
• Develop automation and deployment utilities using Ruby, Bash and Shell scripting and implementing
• CI/CD pipelines using Jenkins, Code Deploy, Git, Code Pipeline, Code Commit etc. To ensure seamless  deployment with no downtime.
• Redesign architectures end Lo-end seamlessly by working through major software upgrades such as Apache.
• Ensure an always-running network with the ability to set up redundant DNS systems with failover capabilities.
• Ensure the AWS services consumed are aligned with best practices to ensure higher availability and security along with optimal cost utilization.
• Using AWS-managed services, implement ELK systems end-to-end.

Role: Sr Full Stack SW Developer

Location: Okhla, New Delhi

Experience: Minimum: 7 Years

In this role, the person will be responsible for developing and implementing solutions using React.js, Node Js, JSX, Expressand MySQL concepts, and workflows such as Redux, Flux, and Webpack. The candidate will also be responsible for profiling and improving front-end & back-end performance and documenting our codebase. A top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React, Redux, JavaScript, TypeScript, Node.js, Express, JSX, and MySQL.
• Creating RESTful services with Node.js & MySQL.
• AWS (Amazon Web Services) development & services like EC2, CloudFront, S3, load balancer, etc.
• Architect scalable web architectures.
• Work in a cross-functional team to deliver a complete user experience.
• Create Unit and Integration tests to ensure the quality of code.
• Be responsive to change requests and feature requests.
• Mentor junior members of the team*
• Managing & Integrating Amazon Web Services*
• Managing 3rd party software tools & subscriptions*

Requirements

• Detail-oriented experience as a Full Stack Developer/Lead creating React, Redux, Node js and (RDBMS) MySQL-based solutions.
• Ability to work both independently and in collaborative teams to communicate design and build ideas effectively.
• Fluent knowledge of the latest HTML/CSS, JavaScript & Typescript standards, and best practices.
• Strong hands-on of Node.js, Express server, and RESTful web APIs.
• Strong Hadson of MySQL or any other SQL-based RDBMS.
• Strong Hands-on in integrating AWS services into the application. AWS developer certificate will be a plus but not mandatory.
• Solid understanding of HTTP protocol and how server-side code is processed on the client.
• Working knowledge of front-end optimization and performance techniques.
• Obsession with lean, clean, and organized front-end code.
• Cross-browser development and troubleshooting.
• Experience building Responsive websites for web, tablet, and mobile devices.
• Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation.

We are looking for a high-performing Developer to build our ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well-written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.

Job Responsibilities:

• Understand project requirements, writing bug-free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
• Integrate Django backend with third party API
• 100% Hands-on role
• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
• Reverse engineer for debugging errors in code and ensure quality control in the process.
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity.

Qualifications:

• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.