About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Eclat Engineering Pvt Ltd
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📍 Location: Remote (India-wide)
🖥 Role: *Full-Time | Permanent WFH*
👤 Candidate Profile Required
- Fluent in English + French (B2+)
- Fresher or experienced
- Graduate/Undergraduate
- Age limit: up to 40 years
- Must own a device (smartphone, laptop/desktop) and have WiFi access
💼 Why Support This Role?
- ✅ Permanent Work From Home
- ✅ Company-provided system
- ✅ Transparent salaries:
• French (B2+): Up to ₹10 LPA
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1. HR Round
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3 OPS round
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(Work From Home Full time)
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Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project.
Shopify theme customization, Shopify Integration and Upgradation, Maintenance and Support, Shopify Setup & Product Impact
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Terraform expertise is a MUST for this role.
a short exercise on terraform to all shortlisted candidates to demonstrate their hands-on skills on terraform before rolling out the offer
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Setup and configure build jobs.
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Configure JIRA workflow, and integrate with Jenkins / Micro-services.
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AWS Certification will be a plus.
Experience of automation and provisioning approaches, using tools such as Terraform & Cloud Formation
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Solid experience within release management, infra architecture, CI&CD.
Highly goal driven and work well in fast paced environments.
Proven experience of using Jenkins, Unix Shell Commands, Container technology (Docker, Kubernetes),
Java Programming, Groovy Script, Git, Code Branching Strategy, Maven, Gradle, JIRA, ECS, OpenShift.
About the company:
Our client , A leading fin-tech brand , is on a mission to build financial services that are simple, accessible and affordable. Founded by one of the pioneers of E-commerce in India , the brand aims to build consumer-centric & technology driven businesses in the BFSI (Banking, Financial Services & Insurance) space. The brand is currently disrupting Lending, Insurance and Mutual Funds market
Please share with us a portfolio of your work in addition to your updated CV while applying for this position.
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Full Stack Developer - Averlon