Customer Support Executive -L1

MLOps | Exp- 10 + yrs

Working Shift Hour - Anytime in between 11 am to 11pm. ( It can start from 11am, 12am , 1pm or 2 pm)

Location- Remote ( C2C Oppurtunity)

Required Skills:

• Expertise in deploying Tensorflow and PyTorch. Experience with both computer vision and language models strongly preferred.
• The ability to select and transform features at scale for BERT-based models.
• Setting up monitoring and evaluation metrics in Sagemaker.
• Creating A/B tests for ML models in Sagemaker.
• Expertise in model deployment and orchestration.

Experience:

• Deploying transformer-based models with Tensorflow or PyTorch in production workflows.
• Resource selection, evaluation and optimization for production model deployments.
• Familiarity and demonstrated experience with the following strongly preferred:
• Convolutional neural networks
• Feedforwards Neural networks
• Diffusion Models
• Ranking Algorithms
• Approximate Nearest Neighbors - HNSW.
• Bayesian Methods
• Regression Models
• Decision Trees
• Clustering (K-Means, DBScan).

1 year + exp 

Good in technical and on page seo

Basic knowledge of wordpress

Moz, semrush, ahref, screaming frog

Google analytics

Google search console

Yoast seo

Google keyword finder

Google page speed insights

• Location - Andheri, Mumbai
•  Bachelor’s degree in human resources.
•  Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management – may be advantageous.
•  Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies
• Work from office
• 10 am to 7 pm (Mon to Sat)

Key Responsibilities:

Purchase Order Processing:

Prepare and review purchase orders from various departments or individuals within the organization.

Verify the accuracy and completeness of purchase orders, ensuring they are properly authorized and comply with company policies.

Enter purchase order details into the accounting system (Tally Prime)

Invoice Verification and Processing:

Gather invoices and match them with corresponding purchase orders and delivery receipts.

Verify the accuracy of invoices, including quantities, prices, and applicable taxes.

Resolve discrepancies or issues with invoices by communicating with vendors, procurement, and other internal stakeholders.

Coordinate with vendors to resolve any payment-related inquiries or issues.

Engage in Warehousing activities related to invoices and inventory.

Vendor Relationship Management:

Develop and maintain positive relationships with vendors, responding to inquiries and resolving any issues promptly.

Ensure vendor accounts are accurately maintained in the accounting system, including contact information and payment terms.

Communicate payment schedules to vendors and provide remittance advice as required.

Reporting and Reconciliation:

Prepare periodic reports related to accounts payable, such as the outstanding creditor's reports, vendor ageing payables, and vendor statements.

Reconcile vendor statements with accounts payable records, investigating and resolving any discrepancies.

ROLE

Senior Product Analyst

WHY SHOULD YOU JOIN US?

At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?

Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly “democratizing education for the masses”

● Our Investors:

○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric

○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech

○ Dholakia Ventures - Backed by the Diamond King of Surat

● Our Founders:

○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing

○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech

● We are bridging the gap between the villages and quality education at an affordable cost.

● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE & Responsibilities?

* Hands-on experience of tracking tools like Mixpanel, MoEngage, GA, Firebase. Able to Identify metrics, track and interpret data from different sources to understand the success of product features and iterate accordingly.

* Product Analysis with a problem first, data-driven, test & iterate approach.

* Market research, collecting user feedback and information from other teams to identify priority areas for product development

* Ability to understand user journeys and cull insights from the same

* Assist fellow engineering, design, and business leadership to define our product vision and strategy across your product areas, and deliver tangible business outcomes

SKILLS REQUIRED

* 2-5 years of experience in a similar role involving data analysis and consumer insights

* Ability to analyse data quickly - comfortable with tools like Mixpanel, MoEngage, GA, Firebase

* Strong Analytical and reasoning skills

What you need to have:

As a front end product engineer, you will work with product engineers & designers to improve the overall user experience, performance, reliability and scalability of our systems. From handling millions of messages/ payments a minute to extract buyer intent and priority for processing these transactions to building tools to trace and visualize payments made across a business you'll be involved in projects that span all aspects of the business. Our goals includes scaling and architecting systems to support advanced product features that may not be currently viable because of hard technical considerations. You'll collaborate with our small, but effective, framework team with a track record of highly impactful work for Finly.

WITHIN 1 MONTH, YOU'LL

• Complete Finly's new-hire training week, and learn Accounts Payable Processes & the various partners we work with to make Finly happen.
• Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly's engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
• Meet with cross-functional peers around the company to learn how the product functions.
• Complete your engineering starter project and deploy your first changes to production.

WITHIN 3 MONTHs, YOU'LL

• Learn Finly's technical stack and apply development patterns through your work.
• Engage in your first on-call rotation in Support Engineering to help diagnose and resolve production problems and customer issues
• Individually contribute reliably ship full features to customers.
• Estimate technical scope and time to complete major features and initiatives.

WITHIN 6 MONTHS, YOU'LL

• Move to new product vertical & initiative and start designing scalable frontend systems.
• Have made a visible impact on the product for all the users of Finly.
• Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
• Be comfortable navigating most of frontend stack and infrastructure
• Be responsible for the planning, scoping, design, and implementation of new features
• Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture

WITHIN 12 MONTHS, YOU'LL

• Individually contribute and lead teams to reliably ship full improvements to our frontend services
• Define tools and standards for product engineering to measure performance impact of releases
• Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs
• Developing Production Readiness standards to ensure service reliability
• Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
• Collaborate with engineering and product leadership to define priorities and set delivery goals

Your understanding of front-end technologies, web application dev, system design, will be put to the test. You will take up a project for a team and then move to another project.

Join us & have the authority and responsibility to make things happen!