Cutshort logo
Eclat Engineering Pvt Ltd logo
Customer Support Executive -L1
Customer Support Executive -L1
Eclat Engineering Pvt Ltd's logo

Customer Support Executive -L1

Russell Fernandes's profile picture
Posted by Russell Fernandes
1 - 2 yrs
₹2.8L - ₹4L / yr
Ahmedabad
Skills
Customer Support
Customer Relationship Management (CRM)

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.


We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.


What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service



Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base


What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.


Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.


Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Eclat Engineering Pvt Ltd

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable

About

Eclat is a SAAS startup offering world-class digital content access, delivery and analytics experience to global libraries and publishers. Currently we have two flagship products: RemoteXs - a SAAS offering and MyLOFT - a Mobile Web App. Our team consists of members who have diverse skills and experience which include; Research, Software development and Sales with exposure to the global clientele. Our existing clientele includes Fortune 500 companies; Premium Academic and Research institutions including IIMs, IITs, ISB, AIIMS Medical and prestigious institutions in Japan, S.E. Asia, Middle East, Africa and Latin America.
Read more

Company social profiles

pinterestlinkedintwitterfacebook

Similar jobs

Pattem Digital Technologies
Sanchari Sharma
Posted by Sanchari Sharma
Remote only
6 - 12 yrs
₹5L - ₹15L / yr
Client Servicing
Technical analysis
Architecture
Workflow
Fusion
+3 more

Adobe Workfront SME – Role Summary

Looking for a Subject Matter Expert in Adobe Workfront to lead solution design, client education, and technical execution across various projects. This role demands strong client interaction skills, in-depth technical proficiency in Workfront and Workfront Fusion, and the ability to translate business needs into scalable solutions.

Key Responsibilities

  • Act as a recognized expert in Adobe Workfront solutions.
  • Educate clients on best practices and industry standards.
  • Analyze complex project challenges and recommend optimal solutions.
  • Handle multiple client engagements simultaneously.
  • Keep up with the latest Adobe Workfront developments.
  • Maintain accurate records and proactively communicate project updates.
  • Support enablement and coaching for clients and partners.
  • Collaborate closely with internal and external stakeholders.

Requirements

  • Strong command of Adobe Workfront and Workfront Fusion (module setup, scenario development, troubleshooting).
  • Proven ability to turn business requirements into architectural and technical solutions.
  • Skilled in integrations and communicating technical concepts to non-technical stakeholders.
  • Excellent facilitation, communication, and presentation skills.
  • Self-driven, adaptive, and solution-oriented with a collaborative mindset.
  • Strong organizational and client management capabilities.


Read more
client of peoplefirst consultants
client of peoplefirst consultants
Agency job
via People First Consultants by Aishwarya KA
Chennai
1 - 4 yrs
₹4L - ₹7L / yr
skill iconFlutter
DART
Material Design
BLOC
skill iconAndroid Development
+1 more

key skills - Flutter, android development, ios development

Experience: 1 - 4 years
location - chennai

Roles and Responsibilities

- Good programming skills in Dart and Object-Oriented concepts.
- Experience with Flutter - Material design, BLOC, Async, Streams,        Navigation.
- Exposure to Android and iOS Mobile Application Stack.
- Experience in working with RESTful APIS, TCP / Sockets.
- Knowledge in version control - Git

 

Read more
Mohali
0 - 1 yrs
₹2.4L - ₹2.6L / yr
Communication Skills
Data conversion
Problem solving
Active listening
Sales
+2 more

Job Title: Logistics Sales Coordinator (Fresher)


Experience: US  Sales: 1 year (preferred).

Freshers with excellent communication skills in English are encouraged to apply.

Salary - Up to 22k


We are looking for a proactive and enthusiastic Sales Executive to join our team for the US Logistics Process. The role involves engaging with international clients, managing a blended process of calls and emails, and contributing to the success of our logistics operations. Whether you're a seasoned professional or a fresher with excellent communication skills, this role offers exciting opportunities to grow and excel, along with incentives for exceeding targets.


Key Responsibilities:

· Communicate with international clients to promote our services via calls and emails.

· Consistently deliver high-quality results and meet/exceed performance targets.

· Address and resolve client concerns professionally and efficiently.

· Multitask effectively and make quick, independent decisions when needed.

· Ensure clear and professional communication with clients at all times.

· Adhere to company quality standards and operational guidelines.

· Collaborate with team members to drive growth and achieve business goals.

Qualifications and Skills:

· Bachelor's Degree in any field (preferred).

· Freshers with excellent communication skills in English are welcome to apply.

· Candidates with 1+ years of experience in international logistics or sales are preferred.

· Strong negotiation and persuasion skills.

· Fluency in English (mandatory).

· Open to working in night and evening shifts (US time zone).

· Ability to work independently and as part of a team.

Why Join Us?

· Attractive incentives for exceeding sales and performance targets.

· Opportunity to work in an exciting, fast-growing international logistics process.

· Supportive work environment with ample opportunities for growth.

· Exposure to global clients and international logistics processes.

Work Schedule:

· Night Shifts (US time zone).

· Monday to Friday.

· Full-time, in-office position.


Language Requirement:

· Fluency in English (required).

If you're driven to achieve targets, have strong communication skills, and are eager to grow in a challenging yet rewarding role, this is the perfect opportunity for you!


Read more
Mercari, Inc
at Mercari, Inc
2 candid answers
1 video
Priyanka Sharma
Posted by Priyanka Sharma
Bengaluru (Bangalore)
4 - 9 yrs
₹20L - ₹40L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
Native android

Our Mission

Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since our founding in 2013, we are now transforming from a startup into a global player. While this transformation brings its own specific set of challenges, we believe that solving them one after another will allow us to fully achieve our mission. Are you interested in working together to take on these exciting challenges?


Our Culture

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the “Mercari Culture Doc,” which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.


Work Responsibilities

  • Native Android app development for Mercari and group companies' apps
  • The development environment is as follows.
  • Development language: Kotlin
  • Development environment: Android Studio
  • Build tool: Gradle
  • CI/CD: CircleCI
  • Others: GitHub, Firebase, Slack, Figma, JIRA, Confluence


Minimum Requirements

  • Shared understanding and belief in Mercari Group mission and values
  • At least 3 years of experience developing native Android applications with Kotlin Developing, operating, making decisions when selecting technology, and continuous improvement of large-scale product codebases
  • Ability to design and develop with performance and scalability in mind
  • Extensive knowledge of object-oriented software development, networking, memory management, and software testing
  • Good communication and interpersonal skills with the ability to collaborate with multiple stakeholders
  • Familiarity with architecture frameworks like MVVM, MVP, declarative UI, or similar architectures


Preferred Requirements

  • Experience using and installing Jetpack functions such as Android Architecture Components
  • Understanding of UI development
  • Familiarity with Agile methodologies like Scrum, Kanban, etc
  • Experience in iOS or web development
  • OSS contribution experience/familiarity with the OSS community
  • Customer-centric product development in E-commerce/Fintech
  • Working in multi-cultural and diverse teams
  • Team Leadership experience



Working Conditions


Employment Status

Full-time


Office

Bangalore

  • Hybrid Workstyle

Work Hours

  • Full flextime (no core time)
  • *Does not apply to all positions
Read more
Jobiai
shreya jain
Posted by shreya jain
Remote only
1 - 5 yrs
₹3L - ₹8L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+5 more

We are looking for a Full Stack developer who is dedicated to his craft, writes code that is proud of and can hit the ground running. We need you to write beautiful code to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways. You will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, to developing, testing and launching. What do we need? You will be responsible for managing backend architecture. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring performance and responsiveness to requests from the web or mobile app. A basic understanding of front-end technologies


Required Skills:

  • Strong organizational and project management skills.
  • Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
  • Proficiency with JavaScript frameworks such as Angular 4+
  • Proficiency with spring boot, hibernate, data JPA.
  • Familiarity with Docker and Microservices
  • Excellent verbal communication skills.
  • Good problem-solving skills.
  • Attention to detail.

 

Mandatory Skills:

  • Spring Boot
  • Hibernate
  • Data JPA
  • Angular 4+
  • HTML
  • CSS
Read more
Testing Ground
at Testing Ground
2 recruiters
Bryan Long
Posted by Bryan Long
Remote only
2 - 5 yrs
₹6L - ₹6L / yr
skill iconJavascript
skill iconDjango
Backend testing
frontend de
skill iconPHP
+4 more

At Qsignage, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.

 

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment. 

Apply to the link below and get in touch with us now!

 

SKILLS REQUIRED (Full Stack Developer)

  • A person should have sense of ownership, hold accountability for the task allocated with a data-driven and result-driven attitude
  • Have Knack over the bigger picture while building the technology with a keen eye over the minute details
  • Must be experienced in HTML/CSS coding and should be confidently utilized server-side languages (Java-script, Node.js, Python, Ruby, and PHP)
  • In the ability to take existing models and best practices and adapt them to our environment
  • Must know agile Tools and cloud technology with frontend/backend integration
  • Must know multiple systems, servers, environments, data sources, data analytics, and database management

 

ROLES AND RESPONSIBILITIES

  • Work with development teams and product managers to ideate software and application-based solutions
  • Participate in both the back-end and front-end of systems by developing a full-fledged platform from scratch to end
  • Write clean, functional code and algorithms on backend and frontend 
  • Troubleshoot, test, debug and upgrade software
  • Manage and maintain end-to-end life cycle for the production of software and application

 

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

The high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture that has an agile team with a growth mindset

Read more
Promobi Technologies
at Promobi Technologies
1 video
15 recruiters
kiran Nagdeve
Posted by kiran Nagdeve
Pune, Hyderabad, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹2L - ₹10L / yr
Mobile App Testing (QA)
Manual testing
Test case writing
test case execution
test plan creation
+4 more
Promobi is looking for an enthusiastic, innovative Test Engineerand experienced quality
analyst to join our product team, the QA will be responsible for developing, planning,
designing and execution of test plans, test scripts, and test scenarios. Someone who will
work closely with various departments to perform and validate test cases based on quality
requirements, and recommend changes to predetermined quality guidelines
Requirements
● Develop and execute test plans and test scenarios to ensure that all objectives are
met.
● Implement and monitor test scripts to assess functionality, reliability, performance,
and quality of the feature or product.
● Identify and remedy defects within the production process.
● Monitor efforts to resolve product issues and track progress
● Ensure that the final product satisfies the product requirements and meet end-user
expectations
● Ensure that user expectations are met during the testing process.
● Investigate customer complaints and product issues.
● Spot areas for improvement to enhance the product's efficiency
● Research the current market for similar products and compare results
● Support technical support and Application Developers to identify and resolve defects.
● Evaluate large data amounts from different sources and develop useful summary
reports.
Technical Skills:
● Handson experience in Jira and ADB
● Knowledge of Android Studio, Emulators, API testing etc.
● Ability to understand complex business , technical processes and writing effective
Test Plans.
● Ability to analyze & understand requirements, write test cases, execute them &
analyze results.
● Ability to uncover critical bugs/errors in test cycles with root cause analysis and
helping the development team with troubleshooting.● Nice to have experience in Performance testing, CI/CD, Version control system,
Device farms, Web & client automation.
● Experience with testing on Windows, Android and iOS platforms would be an
advantage
● Experience in MDM/UEM/EMM Testing would be a plus.
Skills:
● Experience of working in a fast-paced project delivery environment.
● Excellent written & verbal communication skills in English language with the ability to
interact effectively with co-workers in a results-driven culture.
● Ability to switch context and work as either Individual contributors or in a team.
● Ability to challenge the status quo and do self assessment / RnD of any assigned
task.
● Capable of taking ownership and helping with field issues.
● Ability to work effectively with cross-functional teams(Design, Marketing, Sales,
Technical writing teams etc) and take feedback on usability and serviceability, assess
quality risk and report it to concerned people.
● Graduation Degree in Technical education from a recognized university.
Read more
I2C World
at I2C World
1 recruiter
HR Sneha
Posted by HR Sneha
Mumbai
0 - 7 yrs
₹1L - ₹3L / yr
Telesales
Sales
Business Development
Communication Skills
Voice processing
+2 more

Designation : Customer Relationship Executive

Job Role : Outbound Voice Process.

Job Location: Andheri,Sakinaka

Eligibility Criteria : -

Minimum - HSC Pass

SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply)

Between 18 - 40 years of age

Fixed shifts - 7 PM to 4 AM (Fixed night shift)

5 Days Working, Fixed Saturday & Sunday Off *

Drop and training will be provided

No. of vacancy – 50+

 
 
 
 
 
 
 
 
Read more
Saba Software
Pune
5 - 15 yrs
₹15L - ₹21L / yr
skill iconJava
Web Realtime Communication (WebRTC)
Voice Over IP (VoIP)
Object Oriented Programming (OOPs)
TCP/IP
+3 more
Responsibilities : - Take a leading role in enhancing our video/audio software solutions for our virtual classroom/meeting solutions as part of our real-time collaboration suite. - Troubleshoot challenging issues as part of cross-functional teams working with Cloud Operations. - Work closely with multi-discipline teams to upgrade and improve our video/audio real-time solutions. - Work to develop analysis tools to diagnose and improve video/audio quality. - Produce scalable, maintainable, and test-driven Java/JavaScript code in a fast-paced environment. Required Skills : - Strong Java skills applying OOP methodologies. - Ability to quickly learn different technologies. - Experience developing for multiple platforms like Linux, Windows, and OSX. - Possess strong debug skills and knowledge of common diagnostic tools like Wireshark - Strong understanding of real-time multi-threaded application development. - Experience with video/audio codecs and video/audio standards including, but not limited to, H.264, H.265 and OPUS etc. - Experience with the WebRTC platform including the RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS protocols. - Experience integrating third-party or open-source solutions. - WebRTC server technologies like Janus Gateway server and/or Jitsi WebRTC experience is a plus. - BS or higher in Computer Engineering or related technical discipline with 5-15 years' experience.
Read more
Global Talent Track
at Global Talent Track
3 recruiters
Mitali Nimalkar
Posted by Mitali Nimalkar
Mysore
7 - 15 yrs
₹6L - ₹10L / yr
O2C
Order to cash
order processing
order fulfillment
We are looking for Order fulfillment professionals who can conduct a training program on "sales & fulfillment" Training program will be organized in Mysore for 12 days. Timings will be 9.30am to 6.30pm Order management professionals who want to explore themselves in training domain can be considered for this training program as a Corporate Trainer. Interested candidates can share their updated resume on below contact details: [email protected] 9970685481
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos