
About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

About Eclat Engineering Pvt Ltd
About
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2. Excellent communication and interpersonal skills
3. Ability to remain calm and professional under pressure
4. Strong sales and negotiation skills
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6. Knowledge of Loan Products
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'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.




Key responsibilities:
- 1-2 years experience in React-Native based app development
- 1-3 years experience in Mobile app development (React-Native + iOS)
- Hands on experience in Redux
- Knows how to embed React-Native in a native (iOS/Android) component and vice versa
- Strong hold on JS/ CSS fundamentals
- Development experience of UI (layouts, animations, etc.)
- Experience of customizing libraries
- Good understanding of Design and Architecture Patterns
- Strong focus on app performance
Must have:
- Experience in iOS development
- Willingness to learn and work in React Native
Good to have:
- Experience in unit testing

Responsibilities:
- Execute all levels of testing (System, Integration, and Regression)
- Detect and track software defects and inconsistencies
- Analyze test results on database impacts and usability
- Provide support and documentation
- Design and develop automation scripts when needed
- Analyze user stories, use cases and requirements
- Participate in product design reviews and provide inputs on potential problems
- Apply quality engineering principles throughout the Agile product lifecycle
- Collaborate closely with cross-functional teams
Required qualifications:
- 2-3 years of hands-on experience in Applications Testing with exposure to API and automation testing
- Working knowledge of popular test management software and SQL
- Knowledge of at least one programming/ scripting language
- Excellent communication and critical thinking skills
- Good organizational skills and detail-oriented mindset
- Ability to work in a fast-paced environment with minimal supervision
- Sense of ownership and pride in your performance and its impact on the company’s success
- Team player
- Good time management skills
- B.E / B.Tech degree in Computer Engineering / Computer Science.
Preferred qualifications:
- Experience in Mobile App testing on Android and iOS platforms
- Knowledge of performance testing
- Knowledge of at least one database management system
- Interest in data analysis
- Exposure to startup work culture
Responsibilities:
- Develop and maintain the partner(fleet) application.
- Sit with the core team to learn and address various complications through tech.
- Attend meetings to understand the intricacies of the business and implement quick features/automation to improve the application.
Requirements:
- If you can develop flutter applications, then go ahead and click Apply. Added Advantage - If you have experience in MERN stack.


Our client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.
Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries.
- Handling the server side programming of the multiplayer gaming application
- Writing scalable, robust,, testable, efficient, and easily maintainable code
- Translating software requirements into stable, working, high performance software
- Translating design mockups and prototypes into working applications.
- Building customer facing technology products, Developing Highly Scalable Code and Working Closely with Engineering and Product Team.
- Building social, web and mobile based games for users across India
What you need to have:
- Candidates with experience in Go / Python / Erlang will be preferred
- Working experience in a Product StartUp (Internet / E-commerce) building scalable applications.
- Hands on experience in system architecture and gaming apps
- Good spoken and written communication skills.
- Good team player.
- Sharp analytical abilities with proven design skills
- Able to think critically of the current system in terms of software development
Role and Responsibilities
- Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations.
- Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers.
- Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks.
- Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery.
- Internal and External Communication - On-time and crisp communication with internal and external stakeholders.
- Documentation - Management and maintenance of the required documentation for the technical delivery.
- Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.
- Team Management - Manage a team of product and business analysts.
Skills & Experience
1. Bachelors or Master degree in computer science.
2. Prior experience as a programmer is a must.
3. 3+ experience as a Technical Project Manager is required.
4. End to end understanding of cloud-based platform delivery.
5. Good understanding of the LAMP/MEAN/MERN stack.
6. Strong experience with the Agile Delivery Model is a must.
7. Understanding of AWS/Azure/GCP will be preferred.
8. Exposure to various Project Management tools is a must.
9. Experience in the BFSI industry will be a plus but it is not mandatory.
10. Excellent written and verbal communication skills are a must.

To provide support and maintenance of the products developed by the company as well as to get involved in creation of products matching the objectives and goals of the company.
Key Responsibilities & Duties:
• Applying hands-on experience gained with the Ionic Framework 4.0 and Angular on the company’s apps and products.
• Developing cross - platform mobile apps using Ionic framework.
• Translating wire frames and high-level designs into working code.
• Understanding cross-browser/cross-platform compatibility issues.
• Developing web and mobile applications using responsive design.
• Familiarity with cloud message APIs and push notifications.
• Application of NGRX Concepts & RXJS Concepts. (Mandatory)
• Able to Optimize for multi-device iPhone, iPad, Tablet & Smartphones.
Work Experience & Skills
• Relevant experience of 2 – 5 years.
• Experience with HTML5, CSS3, SAAS.
• Knowledge of Retail & Restaurant POS Software. (Preferred)
• Knowledge of Angular and Ionic v.40
• Good communication skills and teamwork skills.
• Ability to learn and adapt knowledge and experience gained.
• Experience with unit testing frameworks. (Preferred)




