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We are hiring Telecallers.

Objective

Reaching out to existing clients and new prospect to generate sales and build relationships.

Prerequisites

Should have excellent verbal and written communication skills, good interpersonal skills, and the ability to handle pressure. Should also be creative thinkers and have good listening skills.

Following will be broad job outlines

• Outbound calls (Make cold calls to potential customers to present products or services, explain their benefits, and encourage purchases or appointments) 
• Inbound calls (Manage incoming calls, resolve customer issues, and collect customer information) 
• Customer relationships (Build relationships with existing clients and foster rapport with potential clients) 
• Documentation (Create reports and documentation based on conversations with customers) 
• Sales pitches (Memorize and customize scripts for clients, and modify pitches based on customer demand)
• Customer data (Maintain contact information databases and collect customer data to improve the user experience)
• Communication (Interact with customers via various channels, including live chat, emails, social media, and direct calls)
• Follow up (Follow up with incoming leads and book appointments for the field sales team) 
• Compliance (Adhere to organizational guidelines and methodology) 

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

Our Company

Tealbox Digital is a data driven performance marketing agency based out of India, servicing high growth startups with growth marketing strategy and execution. We’re a team of media buyers, data scientists, engineers, copywriters, and marketing automation experts all coming together to solve a large problem statement within the performance marketing industry.

We work with 7-8 figure businesses, and consistently deliver profitable results for them. Some of our clients have gone on and gotten acquired successfully by other startups, while others have gone on to raise funds and scale up rapidly.

Job Description

We are looking for individuals who are natural leaders and have the ability to recognise what needs to be done. We require candidates with strong written & verbal communication skills and who are analytical thinkers. The ideal candidate will need to be able to effectively understand deliverables and articulate recommended actions.

• Interacting with clients, understanding the scope of work, their business and managing timelines for deliverables.
• Understanding & prioritizing internal deliverables to manage various project timelines.
• Coordinating with internal resources and third parties or vendors for hassle-free execution of projects.
• Adhering to stipulated deadlines while maintaining scope.
• Executing detailed project plans to track progress on a regular basis and addressing bottlenecks whenever they arise.
• Maintaining comprehensive project documentation for future reference and compliance.
• Minimizing risks and errors by implementing risk management procedures.
• Ownership for quality as well as the results achieved.
• Keeping an eye on deliveries and making sure they’re on brief, meet brand guidelines, and are delivered free of errors.
• Go beyond the brief to spot opportunities and problems, and offer solutions proactively
• Understanding new trends driving user expectations and behaviors.

Requirements

• 0-2 years of experience with an aptitude to pick up new skills.
• Stellar communication skills - both written and verbal.
• Someone who welcomes feedback and criticism and enjoys working in a collaborative, iterative, and agile process.

Full Stack /Node. JS/ React.js Developer:

We are looking for  Developers responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. You will also be responsible for building rich UI components with React.

Skills: Node.js, React.js, MongoDB, Express JS, HTML, CSS.

Requirements:

• Should have experience on Node.js and frameworks available for it, such as Express or StrongLoop. Preferably Express.
• Should have experience in building Rich UI components with React.js.
•  Should have hands on experience on MongoDB.  
• Strong understanding of JavaScript, its quirks and workarounds.
• Knowledge of ES6, ES7 and Object-oriented and functional programming.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Should have experience in working on Linux (Ubuntu) Environment and basic linux commands.
• Proficient understanding of code versioning tools, such as Git.
• Good to have knowledge on Redis DB.
• Good understanding of browser rendering behavior and performance.
• Good to have exposure working in an agile development environment.

• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Good understanding of website architecture and aesthetics.
• Monitoring the performance of the live website
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Ability to project manage.
• Good communication skills.

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.
• Utilizing virtual meetings to build relationships with new customers.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• Advising customers on suitable product selection based on their needs and specifications.
• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
• Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

• High school diploma or GED.
• Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
• Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
• Proven sales experience.
• Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.

• We are looking for an enthusiastic TeleCaller Representative to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

• The goal is to help the company grow by bringing in customers and developing business.