
Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

About Vector Labs Tech
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We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.
Key Responsibilities:
- Build and maintain strong relationships with employees at all levels to promote trust and open communication.
- Address and resolve employee concerns or grievances in a timely and professional manner.
- Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
- Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
- Provide guidance and support on employee engagement, performance management, and conflict resolution.
- Work closely with leadership to ensure alignment of ER practices with organizational goals.
- Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.
Qualifications:
- Proven experience in Employee Relations or HR roles.
- Strong interpersonal, communication, and problem-solving skills.
- Knowledge of labor laws and regulations.
- Ability to manage sensitive situations with discretion and professionalism.
This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.
About Us
At PyjamaHR, we’re on a mission to revolutionize recruitment with AI-powered solutions that help companies connect with top talent effortlessly. Our passionate team of 20 has developed tools like automated candidate screening, AI-driven ratings, and publishing capabilities that make reaching and hiring qualified candidates easier than ever. With features like a talent pool, seamless offer letter issuance, and advanced analytics, our all-in-one platform gives businesses everything they need for informed hiring decisions every step of the way.
About the role
As a Sales Associate at PyjamaHR, you’ll play a key role in our growth by building meaningful client relationships and demonstrating how our innovative solutions—such as AI assessment & interviews, screening tools, and job board publishing—can transform their hiring processes. You'll actively engage with potential clients, understanding their unique needs and challenges, and using a tailored approach to highlight how features like talent pool management, extensive integrations, 360-degree candidate comparison and advanced reporting and analytics can meet their needs.
We’re looking for someone who is a strong communicator, quick-thinking, and ready to take on new challenges in a fast-paced environment. As PyjamaHR grows, you’ll have the space to grow, too, with the support and freedom to make your mark.
What You'll Do
- Developing and Nurturing Client Relationships – Building strong, lasting relationships with both new and existing clients to drive customer satisfaction and loyalty.
- Collaboration – Working closely with the sales team, marketing, and customer service teams to increase product adoption and ensure client retention.
- Account Management – Keep a close eye on accounts, addressing our clients' needs and ensuring they feel valued and supported at every step.
- Communication and Client Advocacy – Liaising with senior management to address customer needs, resolve issues promptly, and ensure each client receives exceptional service.
- Onboarding and Training – Assisting with product training sessions for new clients and overseeing a smooth onboarding process.
- Strategic Input – Contributing to the development of sales strategies and best practices that drive revenue growth.
- Upselling Opportunities – Offering premium and customized plans to existing customers, enhancing their experience with tailored solutions.
- Product Feedback – Providing valuable insights to the product team to help refine and improve our platform’s features and functionality.
- Proactive Engagement – Following up with clients, gathering feedback, and working on initiatives to boost customer satisfaction and engagement.
Who We're Looking For
- Bachelor’s degree in Business, Marketing, Sales or a related field.
- Strong communication and negotiation skills.
- A passion for building long-term customer relationships and being part of a dynamic team.
- A quick learner who’s comfortable adapting to changing business needs.
- Previous sales or customer service experience is a plus
- Proficiency with CRM tools (Salesforce, HubSpot, etc.).
- Strong verbal and written communication skills (in both English & Hindi).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with the industry and competitive landscape.
- Ability to handle objections and negotiation effectively.
Why This is the Place for You
At PyjamaHR, we offer:
- Competitive salaries and equity options.
- Free meals, snacks, and weekly team outings.
- A supportive, growth-focused environment where your contributions make an impact.
If you're excited about a career where you can truly grow while making a difference, we’d love to have you on board!



- 2-5 years of software development experience especially in web development with open source technologies like PHP, Linux, etc.
- Good experience in object-oriented programming/modular programming.
- Strong understanding of MVC design patterns and frameworks.
- Exposure to PHP framework Laravel is mandatory.
- Knowledge of Flutter is a plus.
- Knowledge of fundamentals like traits, namespace, OOPS, and interfaces will be preferred.
- Ability to do hands-on coding and pro-actively drive emphasis on quality, maintainable code.
- Ability to pick up new technologies quickly and effectively.
- Well-informed about all the latest technologies and developments in the industry.
- Self-motivated and Self-Starter - Looking for candidates who can jump in quickly without a lot of direction.
- Attention to detail and ability to conceptualize a concept.


Senior Software Engineer (Frontend)
What you will be doing:
-
Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
-
Building responsive and elegant mobile and desktop web UIs
-
Test, debug and maintain the application software throughout the product lifecycle
-
Architect, develop and maintain front-end libraries
What you need
-
You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
-
Have at least 4 years’ experience in development of responsive web/mobile applications using advanced JS and web technologies
-
And with at least 2 years of experience building frontend UI with a library or framework like ReactJS
-
You’re very comfortable in writing HTML and CSS and love designing beautiful webpages
-
You know the cost/constraints of the browser and network and are able to to improve the
performance of the product across devices.
-
Have great communication skills, strong work ethics
-
And are comfortable with agile, iterative development practices and code reviews
Preferred
-
Are familiar with and writing automation / build scripts with (Grunt/Gulp/ webpack etc)
-
Comfortable working across the full stack - Experience working with cross-functional
team with backend development using node.js/express (or similar)
-
You keep pace with the ever changing specs of cutting edge front-end technologies (e.g.
HTTP/2, WebAssembly, Service Workers)
-
Experience with leading a team doing frontend development
-
Startup Experience is a plus
What you will get:
• An opportunity to work in a fast growing a startup on a product line that’s focused offering great user experiences through amazing UX/UI design and engineering
-
A fun and casual work environment with flexible work hours
-
Competitive incentives


Job Description:
- Excellent troubleshooting and communication skills
- Participate in requirements analysis and give estimates for development.
- Collaborate with internal teams to produce software design and architecture
- Client handling experience
- Write clean, scalable code using .NET programming languages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Ability to work as a team player also as an individual contributor.
- Understanding of Scrum, Agile and Agile processes.
Required Knowledge, Skills, and Abilities:
- 3+ years of C#, .Net core, ASP.NET MVC professional development experience
- Candidate should have hands-on with Logic App, Function App, Azure Function
- Working experience on SQL Server and No SQL Database
- Experience in ORM like LINQ & Entity Framework
- Knowledge of the NoSQL Database will be a great advantage.
- Great analytical skills and logical reasoning.
- Thorough understanding of object-oriented programming concepts, and data structures.
- Experience designing and consuming REST APIs
- Experience in JavaScript, jQuery or related frameworks.
- Knowledge of Code Repository systems including GIT, Github & SVN
- Should have strong practical knowledge of API Management Services (APIM)
- Good to have: Angular JS, React JS or any other frameworks.
Tools : Visual Studio ,Visual studio code ,SQL server management studio, swagger and postman tool
Educational Qualification: BE, MCA OR Msc IT
We are looking for a Senior Software Developer in Test (SDET) to join the Flex Media Platform
engineering QA team to develop and maintain a test automation platform that enables Dalet to
deliver complex software rapidly without compromising quality.
Dalet empowers media-rich organizations to transform their production and distribution workflows
– accelerating media operations, maximizing collaboration and creating higher value from content.
As a leading media technology and service provider with over three decades of innovation, our
software solutions enable greater control, enhanced visibility and increased productivity for content
professionals and storytellers around the globe.
Leading organizations such as Fox Networks Group, Arsenal Football Club, MediaCorp, Audi, and the
BBC trust Dalet to support their daily content operations. Our team is driven by a passion for media
and committed to empowering a world where compelling stories are beautifully made, effortlessly
told, and thoughtfully delivered.
Roles and responsibilities
• Engage with product owners and engineers, understand product design objectives and
features being delivered to develop and execute test plans.
• Develop and maintain automated test suites which are executed by CI/CD pipelines to verify
the functionality of service and platform features.
• Develop comprehensive multi component and system wide automated regressions tests
suites that assure quality prior to product releases.
• Develop load and performance test suites to verify non-functional requirements are met and
maintained.
• Participate in Agile development ceremonies including sprint planning and sprint
retrospectives.
• Investigate issues raised by customer and help support and operations teams to resolve
issues.
• Research and investigate new test tools and methodologies to maintain state of the art testing
practices and processes.
What you will bring
• A Bachelor's degree in computer science, computer engineering, or a related field.
• At least 5 years of software QA experience with a strong emphasis on automation.
• Strong experience of coding and programming skills in Java / Node JS.
• Expertise in building Test Automation Frameworks using Cucumber, Selenium, TestNG/Junit
or API / Webservices, Mocha or Jest, Maven and ANT build tools.
• Experience in API Test Automation using Rest Assured, JSON and Postman.
• Experience in developing web frontend test automation using Selenium or similar.
• Experience working with Jenkins or similar CI/CD platforms.
• Exposure to Behaviour Driven development.
• The ability to recognise risk and errors in software systems.
• A passion for testing, development, and design.
• Experience with Performance Engineering using tools like JMeter is a Plus.
Building QA Excellence India | QA Manager
1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.
Your job as a business development manager is to identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts and exisitng customers.
Your role will include:
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations
- Communicating new services to prospective clients
- Overseeing the development of marketing literature
- Writing reports
- Providing management with feedback
- Using effective communication skills to build and develop relaionships in the industry
We are looking for a candidate who is confident, polite and willing to work hard to build their own careers within the organisation while developing the company's customer base. The management will be supportive towards new ideas and provide assistance with the existing ones.





