Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Service Engineer
No of Opening 3
Job Location: Ahmedabad
Responsibilities for Service Engineer
· Customer Complaint Resolution.
· Solving the technical problems of the customers by calls, video call or remote diagnosis (team viewer).
· Establishing programs/seminar in the areas allocated for promotion of car scanner.
· Register the diagnosis tool and generate the ID PWs Diagnostic Tools & Equipments.
· Responsible for Trouble shooting of various faults arising. For example trouble shooting of AUDI, BMW, MAHINDRA, MERCEDECES etc.
· Provide technical training to our customers, engineers and co-ordinates.
· To visit field (workshop) for new diagnosis tool update and create report of the same.
· Preparing and submitting service and customer feedback reports (Daily report).
· Generate revenue from aftersales.
· Handling overall sales and aftersales equipment warranty claims.
Qualifications for Service Engineer
· Must be equivalent Degree or Diploma in Automobile.
· Must be fluent in English and Hindi.
· Additional language will be an advantage.
· Minimum of 2 to 3 years of experience in Automobile workshop.
· Knowledge of Excel and Power point presentation.
Salary & Perks:
· Salary 25000 to 35000 Per month plus insurance plus incentive
· Insurance facilities.
· Petrol allowances.
Age for Service engineer
24 years to 30 years
Job description
CGLIA is looking for IT Recruiters who have expertise in hiring through LinkedIn and other social media sites. This position is to work from our office. The Recruiter will understand the requirements and identify effective recruiting strategies to attract a diverse pool of qualified and capable talent for the organization.
Roles and Responsibilities:
- Develop, facilitate, and implement all phases of the recruitment process.
- Coordinate with the department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
- Identify and implement efficient and effective recruiting methods that work for the organization screen applications and select qualified candidates.
- Schedules interviews; oversees the preparation of interview questions and other hiring and selection materials.
- Assists with the interview process, attending and conducting interviews with managers Coordinate with the hiring manager and other human resource staff during the offer process, Initiate campus hiring, and hiring with the finishing schools.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent skills in hiring through LinkedIn and other social media sites. Should have experience in IT recruitment and close the positions within the time frame.
- Excellent verbal and written communication skills. Ability to create and implement sourcing strategies for recruitment for a variety of roles. Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
- Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
- Proficient with Microsoft Office Suite or related software. Passion towards recruitment and onboarding processes
Education and Experience:
Any graduate with an understanding of IT terminologies.
Minimum 3 years of experience working for IT product companies. Should have experience in MS Word & Excel sheets.
High priority to those having experience in hiring through LinkedIn and social Media Networks, and having innovative hiring processes.
Roles and Responsibilities:
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)
Minimum Education: Graduation( 2018-2023)
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Knowing company's products inside and out so that queries can be handled well
- Handling queries from international customers on call, email & social media.
What you need to have:
- Candidate should be ready to work during night shift (US working time)
- Experience of providing support to international customers on call or chat process preferred
- Excellent fluency in spoken English
- Proven work experience of Customer interactions.
- Capable of speaking in American accent (preferred)
- In-dept understanding of customer service practices
- Excellent written and verbal communication skills in English
- Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.
- Should have Good follow up skills
- Should be Honest and Self Disciplined
- Excellent Team player and Quick learner
- Graduate
- English Hons. (Preferred)
PHP
CodeIgniter
Laravel
CakePHP- Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework.
- Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii .
- Should have knowledge about OOPS Concept.
- Good knowledge in HTML, AJAX, JQuery & MYSQL.
- Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework.
- Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii .
- Should have knowledge about OOPS Concept.
- Good knowledge in HTML, AJAX, JQuery & MYSQL.
React.js- You'll help shape the product by leading the overall design and development of the technical solution
- Designing and developing user interfaces using React best practices,
- Developing Front end application code and unit tests in React along with Service Layer
- Shine with engineering excellence by developing test infrastructures, writing documentation, ensuring high performance, and following an agile development methodology
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Research on new frameworks for improving the architecture
- Ensure development best practices are followed (Clean Code, Clean Architecture, code reviews)
- Actively communicate with the stakeholder and team
Desired Profile of the candidate
- Proficiency with ReactJS and its libraries
- Good to have Node experience Proficiency with ReactJS and its libraries
- Good to have Node experience
- Ensuring a clear dependency chain, regarding business logic as well as the file system
- Experience in JavaScript build tools like grunt or gulp
- Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
- Hand on and implements complex ReactJS applications, directives, controllers, services
- Expertise in writing and consuming web services,
- Good to have, knowledge in Cloud services
- Ability to quickly script a working solution for a given problem.
- Creative problem-solving skills.
- A results-focused mindset.
- Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt
- Ensuring a clear dependency chain, regarding business logic as well as the file system
- Experience in JavaScript build tools like grunt or gulp
- Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
- Hand on and implements complex ReactJS applications, directives, controllers, services
- Expertise in writing and consuming web services,
- Good to have, knowledge in Cloud services
- Ability to quickly script a working solution for a given problem.
- Creative problem-solving skills.
- A results-focused mindset.
- Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt.
C++technologies and delivering value with a sense of ownership, then you should join us.
What you do:
● Design, build and maintain efficient, reusable, robust and reliable code.
● Work closely with art and design leads to ensure that UI meets aesthetic and functional
requirements.
● Attend every detail, especially with regard to compliance, layout, and design.
● Architecting, planning, and implementing new UI systems.
● Optimizing and fixing bugs in existing UI systems.
● Contributing ideas toward all aspects of the game’s production and development.
● Work closely with artists, designers, and other programmers on cutting-edge features
that support player experiences across the team.
What you have:
● Minimum of 2 years experience in Game Development.
● Exceptional C++ programming skills.
● Decent experience in Unreal Engine, Unity or Unity3D development.
● Experience developing UI features for games across multiple platforms.
● Knowledge of networking, rendering, and other systems impacting quality and
performance.
● General experience with web services.
● Passion for games and great user experiences.
● Fair knowledge on Augmented and Virtual Reality.
● Go-getter, keen to learn and ability to adapt to changing technology environments.
● Critical thinker and problem-solving skills.
● Good communication, a great team player & excellent time-management skills
Django
Python
MongoDBWe are looking for a high-performing Developer to build our ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well-written code, testing, and excel at coming up with simple approaches to complex problems.
Our work culture is overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.
Job Responsibilities:
- Understand project requirements, writing bug-free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
- Integrate Django backend with third party API
- 100% Hands-on role
- Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
- Reverse engineer for debugging errors in code and ensure quality control in the process.
- Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
- Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity.
Qualifications:
- Bachelor or Master Degree in Computer Science from a reputed University
- 3 to 5 years of experience working in Django and Python.
- React and/or Angular for front end
- Proficiency in MongoDB and MySql
- Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
- Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
- Experience in writing unit testing and test case automation.
- Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.
Docker
Kubernetes
Amazon Web Services (AWS)- 2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
- 2+ years of hands-on experience as a DevOps engineer
- Strong leadership, communication and interpersonal skills geared to getting things done
- Developing themselves and the talent within their charge – fostering and creating opportunity for the team
- Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
- Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
- Own site stability, performance, capacity planning, DevOps recruitment.
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Full Stack Developer - Averlon