Customer Support

International Voice Process - Mumbai

HSD / Graduate with Exp of 6 months - 1 Year min with BPO

US / UK shifts

25k - 35k inhand

Malad/Bhayander - Location

Role Objective

Develop business relevant, high quality, scalable web applications. You will be part of a dynamic AdTech team solving big problems in the Media and Entertainment Sector.

Roles & Responsibilities

* Application Design: Understand requirements from the user, create stories and be a part of the design team. Check designs, give regular feedback and ensure that the designs are as per user expectations.  

* Architecture: Create scalable and robust system architecture. The design should be in line with the client infra. This could be on-prem or cloud (Azure, AWS or GCP). 

* Development: You will be responsible for the development of the front-end and back-end. The application stack will comprise of (depending on the project) SQL, Django, Angular/React, HTML, CSS. Knowledge of GoLang and Big Data is a plus point.  

* Deployment: Suggest and implement a deployment strategy that is scalable and cost-effective. Create a detailed resource architecture and get it approved. CI/CD deployment on IIS or Linux. Knowledge of dockers is a plus point.  

* Maintenance: Maintaining development and production environments will be a key part of your job profile. This will also include trouble shooting, fixing bugs and suggesting ways for improving the application. 

* Data Migration: In the case of database migration, you will be expected to suggest appropriate strategies and implementation plans. 

* Documentation: Create a detailed document covering important aspects like HLD, Technical Diagram, Script Design, SOP etc. 

* Client Interaction: You will be interacting with the client on a day-to-day basis and hence having good communication skills is a must. 

**Requirements**

Education-B. Tech (Comp. Sc, IT) or equivalent 

Experience- 3+ years of experience developing applications on Django, Angular/React, HTML and CSS 

Behavioural Skills-

  1. Clear and Assertive communication 

  2. Ability to comprehend the business requirement  

  3. Teamwork and collaboration 

  4. Analytics thinking 

  5. Time Management 

  6. Strong Trouble shooting and problem-solving skills 

Technical Skills-

  1. Back-end and Front-end Technologies: Django, Angular/React, HTML and CSS. 

  2. Cloud Technologies: AWS, GCP and Azure 

  3. Big Data Technologies: Hadoop and Spark 

  4. Containerized Deployment: Dockers and Kubernetes is a plus.

  5. Other: Understanding of Golang is a plus.

AI / LLM Engineering — Good to Have

• Candidates with exposure to AI/LLM engineering will have a strong advantage as we build intelligent, AI-augmented AdTech solutions. None of the below is mandatory.
• LLMs: OpenAI (GPT-4/4o), Anthropic (Claude), Meta (Llama)
• Orchestration & Agents: LangChain, LangGraph, LlamaIndex
• Tool Calling / MCP: Function Calling (OpenAI / Anthropic), FastMCP or Custom MCP Servers
• RAG (Retrieval-Augmented Generation): RAG pipeline design, LlamaIndex, LangChain retrievers and chains
• Vector Databases: Pinecone, Weaviate, FAISS
• Embeddings: OpenAI Embeddings, Hugging Face Sentence Transformers
• Observability: LangSmith, Sentry
• Backend / Infra for AI: Django REST Framework, FastAPI.

Job Responsibilities.

•  Working with a wide range of media and using graphic design software.
• Thinking creatively and developing new design concepts, graphics, and layouts.
• Cultivate a solid body of work.
• Take the design “brief” to record requirements and clients' needs.
• Prepare rough drafts and present your ideas.
• Amend final designs to clients' comments and gain full approval.
• Work as part of a team with copywriters, designers, stylists, executives, etc.
• Motion Graphics and Video Editing

Requirement   

• Proven graphic designing experience.
• Possession of creative flair, versatility, conceptual/visual ability and originality.
• Demonstrable graphic design skills with a strong portfolio.
• Ability to interact, communicate and present ideas.
• Up to date with industry-leading software and technologies.
• Highly proficient in all design aspects.
• Professionalism regarding time, costs, and deadlines.

Summary

Miko is an advanced consumer robotics innovation lab focused with the mission of Bringing Robotics and AI to every consumer home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in US, UK and India, and customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. 

Our flagship products, Miko 3 and Miko Mini (www.miko.ai), are playful companion robots that engage, educate and entertain kids. Their unique approach is to focus on child learning and development through self-initiated contextual topics that encourage conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users on subscription. 

Miko is powered by a proprietary emotional intelligence and adaptive personality engine, complex conversational and multilingual AI framework, edge and hybrid speech & vision recognition along with an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. 

The team at Miko team is an interdisciplinary team consisting of team members from electronics, embedded system, mechanical, industrial, robotics and AI engineering domains, Human Robot Interface designers, UI/UX designers, mobile and cloud software engineers, content creators, artists, mathematicians, neuropsychologists, marketing and sales mavericks, Customer support professionals and knowledge partners. 

The Role

We are looking for a middleware software engineer to join the team. In this role you will be working on designing, developing and optimizing the middleware stack for current as well as new companion robot products.

Work Experience & Qualifications

2 years or higher industry experience in the Software domain. No restrictions on degree/qualifications; only skills matter. (* for Junior role)

Responsibilities

• Designing and developing software on the product to enhance current functionality and add new features. Lead the technical delivery of assigned tasks/projects.
• Consistent coordination and collaboration with the Backend, AI, Product and QA team for efficient development cycles and testing for new features and improvements.
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules
• Ability to diagnose, troubleshoot and perform root cause analysis of critical business and production issues
• Strong technical leadership with experience building software engineering teams. Demonstrate strong ambiguity resolution skills to be able to break down ambiguous problems into simpler milestones and delegate to junior engineers

Requirements & Skills

• 2+ years of experience as a Software Engineer
• Expertise in C/C++ and Java
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with implementing various communication protocols like I2C, SPI, UART
• Experience working on Embedded Linux OS and Android
• Demonstrated experience in developing multi-threaded applications
• Experience with IPC including socket programming
• Should have hands on experience and thorough knowledge in STL, BOOST understanding of data structures and algorithms
• Experience with using Git as a version control system
• Excellent coding and debugging skills
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills

Our IT Project Managers are responsible for assisting various tasks throughout the project lifecycle. Being a central liaison between all project stakeholders consisting Executive Board, Developers, and QA, they makes sure that we do not miss any deliverables from the schedule.

Curious about your work?

• Processing new projects that come in from the client.
• Attending calls/meetings with the client’s teams as needed.
• Determining work flow, steps and timelines for all projects.
• Assisting in the creation of documentation and reports such as project overviews and communicating the same to various internal stakeholders.
• Maintains ongoing daily communication with other departments and resources regarding project status.
• Ensuring each project flows within the timeline, receives checks, and is completely ready for delivery on time.
• Providing timely updates to the client side

Who will you work with?

Everyone, in a way! At SimplePlan, ours is an intentionally flat setup — you will be working directly with team leads, execution heads as well as team members across the length and breadth of the agency.

Who are you?

We're looking for someone who is passionate about scaling teams and working with groups of people towards a common objective — someone who:

• has 0-1 year of experience in Website Projects
• has a tech bachelors' degree
• is proactive as we care deeply about what we do & when we see opportunities/problems, we act
• is good on getting on and doing things
• is clear, concise and precise with a lot of documentation
• has an ability to communicate effectively and professionally with clients

You'll fit right in if:

• you really care about nurturing a delightful team environment
• you possess excellent active listening, presentation and communication skills
• you enjoy solving problems
• you have an innate sense of ownership when it comes to work
• you enjoy discourse on people and operations management
• you enjoy close collaboration with cross-functional teams and individuals from different backgrounds
• you are good with people and to people - whether it’s your fellow team leads, or those who help run SimplePlan behind the scenes

You won't fit right in if:

• you default to waiting for instructions rather than figuring things out yourself
• you are disinterested in being on top of everything
• you would rather keep quiet than speak up in a meeting

Key Skills: Good at writing post descriptions, Responsible for providing Reel Description, Innovative in writing the video descriptions, Good at writing website content, Perfect in providing the add copy, researching about the topic and writing the article 

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description:  Our team is looking for CONTENT WRITERS who are incredibly proficient at writing post descriptions, responsible for providing reel descriptions, creative in writing video descriptions, good at writing website content, and master at creating ad copy plus researching and writing the articles.

Roles and Responsibilities:

•  should be good at writing post descriptions.
• Responsible for providing Reel Descriptions.
• Innovative in writing the video descriptions
• Good at writing website content.
• Perfect in providing the Ad copy. 

mandatory Skills:

•  Excellent communication skills
• Work Report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.

The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle.

Experience: 4-5 Years

• Custom PhP website Development

• Proficiency in Laravel and / or Codeigniter

• Through knowledge of MVC structure

• Angularjs, React JS, Node JS, Vue Js (Mastery in any one)

• JS, AJAX, HTML, CSS

Skills Required

• Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
• Possess the ability in Angular js, React js
• Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
• Development of APIs as required. Rest or Soap API integration.
• Strong knowledge of MVC is required
• Must Know Framework like Laravel, CodeIgniter, Cake Php, Yii
• Have experience in MySQL, MariaDB databases.
• Distributed version control and regular deployments.
• Have Good Communication skills.

Responsibilities

• Write clean, well-designed code
• Troubleshoot and test core product software to ensure strong optimization
• Contribute to all phases of the development life cycle

Qualifications

• Experience of 4-5 years in Wordpress development and Application Development
• Strong knowledge of relational databases, tools and PHP skills

Employment type: Full-time

Location: Ahmedabad

Salary: as per company standards 

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking backend systems for mobile applications and websites using Php, Laravel, Lumen, MySQL, PostgresSQL and AuroraDB. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Php, MySQL, AuroraDB, PostgresSQL, Laravel, Lumen, REST APIs and AWS based scalable backend development
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 4-5 years you should have done the following:
1. At least 8 to 10 live projects in Laravel, Lumen
2. Handled team of 2 to 3 developers on Php 
3. Thorough understanding of MVC framework in Php using Laravel and Lumen
4. Writing backend code with SOLID principle
5. Unit testing of your code with Travis CLI
6. Hands on experience with MySQL and PostgresSQL
7. Rock solid understanding of Blade template engine
8. Collaborative development with BitBucket or GIT and handling of code merge conflicts
9. Documenting backend code and APIs using Swagger
10. Expert Knowledge of code deployment on AWS is a must
11. Knowledge of NoSQL will be an added advantage
12. Expert in Linux,  and understanding of Ubuntu OS

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival