
Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

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AUTOMATION ENGINEER JOB DESCRIPTION: -
To develop functional design including control write-up and control schematics.
To carry out engineering SCADA programming and interface programming.
To develop process functional design including control write-up.
And control schematics.
To do integration with PLC/DDC and other controllers, routers and gateways.
To develop Hardware & Software design specifications and other software/Test documentation.
To do panel Design and instrumentation design and to prepare the relevant drawings and
method statement.
To carry out all sorts of modifications in software, as per the field requirements.
To carry out all troubleshooting remotely or on field.
FUNCTIONAL REQUIREMENTS: -
Minimum 3 to 4 years of relevant experience in industrial control systems. The same in pharma
industry would be an added advantage.
Degree/Diploma in Electrical/Electronics/Instrumentation Engineering/Computer Engineering.
Experience in control systems architecture, hardware & system software, HMI, PLC ,Data
acquisition is must.
Knowledge in major PLCs from Siemens, Allen Bradley, Schneider, GE Fanuc, Omron &
Mitsubishi would be preferred.
Knowledge of major SCADA like Siemens SIMATIC wincc V7, Wonderware IN touch, Mitsubishi
MC Works 64,Citect,Clearscada, Ifix, Cimplicity would be preferred.
Knowledge of standard communication protocols like Modbus, Modbus X, Profibus, ASCII, DNP,
DNP3 would be preferred.
Experience in panel design & Instrumentation design is must.
Experience in writing software programmes in C/C++/C#, Oracle and PL/SQL
Experience in Site Testing & commissioning with user is must.
Experience in system Training and system O&M documentation is must.
Support systems via remote computer access, providing phone support to onsite operations is
must.
Knowledge and proficiency in operation and maintenance of MS Windows based computers, MS
office applications is must.
Must be self-motivated with the ability to work alone, with multiple teams consisting of
operational staff, client managers, vendors and contractors if any, via on site presence,
telephone and email.
DESIRED SKILLS: -
SCADA communication data flow & protocols.
RTU/EFM devices and other SCADA related field devices.
SCADA system processes.
PREFERRED LICENCES/CERTIFICATIONS: -
SCADA
CCNA
CCNP
CISSP
JOB RESPONSIBILITIES: -
Would be a single point of contact for all associated SCADA installation design activities.
Would be responsible for the delivery of SCADA installation designs.
Estimation of project cost.
Competent to clearly present information in both one-on-one and group settings.
You would be monitoring device changes, investigate and document change reasons.
You would be required to conduct periodic vulnerability assessments.
Drive the completion of all required implementation processes and tollgate steps including
requirements gathering, process flow documentation, testing, data validation, training, post go-
live support and other project related activities
Work with the process engineering and quality team leaders to identify and deliver process
simplification solutions that drive reduction solutions that drive reductions in cost and cycle
time as well improved quality.
Build strong partnerships with cross functional team members
Create a consistent communication rhythm on project status and operational improvements.
Manage and co-ordinate the planning, definition and provision of system engineering project
lifecycle deliverables
I need a video editor who is well-versed in graphic creation, illustration, and animation as well in order to create videos with more than just stock images.
Qualifications
● Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical
experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics,
Statistics, Operations Research, Management Science)
● 3+ years experience with data analysis and metrics development
● 3+ years experience analyzing and interpreting data, drawing conclusions, defining
recommended actions, and reporting results across stakeholders
● 2+ years experience writing SQL queries
● 2+ years experience scripting in Python
● Demonstrated curiosity in and excitement for Web3/blockchain technologies
● Interested in learning new technologies to solve customer needs with lots of creative freedom
● Strong communication skills and business acumen
● Self-starter, motivated by an interest for developing the best possible solutions to problems
● Experience with Google Cloud - Bigquery, DataBricks stack, DBT, Tableu, Jupyter is a plus
We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.
- Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support
Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)
Are you passionate about solving problems through technology, customer obsessed, flexible, smart and analytical, strategic yet execution focused, passionate about mobile and e-commerce ? If yes, a Product Manager role gives you a chance to be a part of the Health-tech revolution in India & build products for scale.
As a Product Manager you will be expected to :
- Develop a vision & roadmap for your Product area for the next phase of hyper growth in the Health- tech segment.
- Drive execution on the roadmap, partnering with your development team, design, qa and cross-functional stakeholders.
- Always think customer backwards, collect insights & work on products / solutions that delight our customers.
- Analytical and data-driven, you love digging into the data to understand what's happening and define & measure success on every project
- Recruit & Mentor other product managers, providing them with guidance and mentorship to maximize their potential.
- Communicate confidently & clearly both written & verbal.
Responsibilities :
We are looking for a Product Leader to own the customer experience across platforms (Mobile Web, DWeb, Mobile Apps). The objective of this role is to define & drive experiences for consumers which give a delightful experience & build long term loyalties. You will also work to identify, prioritize and fix areas of improvement across the conversion funnel, and improve new customer acquisition and retention. The specific focus would also be on identifying the needs of customers that are new-to-online or new-to-ecommerce, and build solutions to address those needs.
What are we looking for ?
- 5 to 8 years of hands-on experience in product management in high scale consumer internet environments with 2+ years in managing consumer Apps / Web platforms.
- Bachelor's degree in Engineering. Management degree from a top Business school is a plus.
- Solid track record of building and shipping multiple products with a high business impact.
- Experience of working with multiple stakeholders and demonstrate a high degree of influence across several teams/functions.
- Excellent problem solving, critical thinking, and communication skills. Highly customer obsessed thinking with deep understanding of customer needs and aspirations.
- Deep understanding of technology.
- Hands on experience of working on contemporary tools on Analytics, A/B, CLM & Agile.
- Previous start-up experience is a strong plus
Responsibilities:
-- Contact potential and existing customers to inform them about fabric products and services using sales scripts
-- Answer questions about fabrics and the company
-- Understand customer requirements and close sales
-- Direct prospects to the field sales team when needed
-- Enter and update customer information in the database
-- Take and process fabric orders accurately
-- Handle customer grievances to preserve the company's reputation
-- Meet sales quotas and facilitate future sales
-- Keep records of calls, sales, and useful customer information
-Requirements:
-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles
-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone
-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
-- Ability to learn about fabric products and services and describe/explain them to prospects
-- Excellent communication and interpersonal skills
-- Ability to handle rejection and remain cool-tempered
-- Outstanding negotiation skills with the ability to resolve issues and address complaints
-- High school diploma; BSc/BA preferred
About the company
"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.
We are working on innovative solutions in the intersection of Internet of Things and Big Data Analytics. Our solution, AutoWiz is a Platform-as-a-Service that enables insightful connected vehicle experiences. AutoWiz Platform is a scalable and versatile vehicle data analytics platform for companies in Automotive, Mobility, Motor Insurance and Logistics domain to offer differentiated solutions based on vehicle generated data.
Based on AutoWiz Platform, We offer Telematics and mobility solutions and Apps. AutoWiz connects vehicles to the AutoWiz cloud where AutoWiz develops insights that lead to better ownership experience and decisions across lifecycle of vehicles.
See more at http://www.autowiz.in" target="_blank">www.autowiz.in
Position is open for skilled Android mobile App developer to develop and enhance the AutoWiz Mobile App and related Automotive IoT Apps.
Responsibilities
- Understand the UI/UX designs and translate them into a fully functional Android app.
- Should have hands-on (2+ years), in-depth experience of developing Apps for Android devices, interfacing with the backend server using APIs and deploying the App on Play Store.
- Ability to work in agile mode with evolving requirements.
- Ensure the performance, quality and responsiveness of the application.
- Strong knowledge of different versions of Android, dealing with different screen sizes.
- Experience with push notifications, Local DB, using google maps API, interfacing with additional sensors, analytics shall be a plus.
Essential qualifications
- A Bachelor’s degree in Engineering or Master’s in Computer Science/Information sciences.
- 2+ Years of relevant experience in Android Mobile App Development
Job Description:
- Delivery of high quality, efficient code.
- Improving the overall quality of the applications and the speed of new feature delivery.
- Communicate effectively with team members and other stakeholders.
- Ability to understand stakeholder requirements and problems, and deliver high quality solutions.
- Able to work effectively as part of a team, sharing knowledge and experience.
Requirements:
- Required skills: PHP and its framework (Laravel), code versioning tools (GIT), MVC Framework, etc.
- At least 3 - 5 year of working experience in PHP or related fields is required for this position.
- Good in MySQL and database designing.
- Experience of working with REST API design and its implementation.
- Strong understanding of the web development cycle and programming techniques and tools.
- Focus on efficiency, user experience, and process improvement.
- Excellent project and time management skills.
- Ability to work independently or with a group.
- Ability to effectively communicate via written and spoken English.












