Customer Support

About the Role

At CAW Studios, we are building the future with agentic AI systems, RAG pipelines, and intelligent automation. From

autonomous AI agents at KnackLabs to developer productivity tools at CodeKnack, we ship production-ready AI

products that solve real problems for enterprises and startups alike.

This is your chance to work on cutting-edge GenAI, LLM fine-tuning, and agent frameworks—and see your code

power products used in the real world. If you’re excited about experimenting, shipping fast, and solving complex AI

challenges hands-on, you’ll love it here.

Who should apply

Engineer with 2 to 4 years of full-time experience building high-scale software systems, with a proven track record

of deploying complex Generative AI products to production.

Role Overview

We are hiring an AI/ML Engineer II (SE2) to own the architectural implementation and deployment of production-grade

agentic AI systems. This role requires a hybrid of traditional engineering rigour (OOPS, SOLID, high-concurrency)

and advanced AI specialization to build the next generation of intelligent tools.

Responsibilities

● Independently design modular and maintainable multi-agent AI systems aligned with SOLID principles

● Build high-concurrency, async FastAPI backends for complex AI workloads with enterprise stability

● Architect sophisticated agentic workflows using LangGraph with a focus on state persistence and error-recovery

● Design and optimize RAG pipelines involving advanced chunking, hybrid search, and re-ranking

● Take ownership of containerization and cloud deployment for observable, cost-efficient AI services

● Collaborate on reusable AI components and internal frameworks to enhance team engineering velocity

Expectations

● Deep obsession with automation, DevOps, OOPS, and SOLID principles

● Advanced experience deploying RAG or agent-based systems with LangGraph orchestration

● Expert-level mastery of async Python, system thinking, and building scalable backends

● High ownership and a "production-first" mindset for end-to-end system reliability

● Hands-on experience across multiple AI modalities (Vision, Audio, Text) and their architectures

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

Job Title

Technology Lead – Frontend

Job Responsibilities:

• Collaboratively work with UX team, product managers, back-end engineers and other technical teams to create new, delightful and scalable UI
• Mentor junior members through training and individual support
• Responsible for all front end development on a project
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images
• Optimize existing user interface designs
• Proactively learn and accordingly apply new technologies, best design practices and usability patterns

The ideal candidate must - 

• 5+ years of experience working with React or React-based frameworks
• Proficiency with browser-based debugging and performance testing
• Proficiency in Git and version control
• Considerable experience with a testing framework (Jest/Mocha)
• Familiarity with RESTful APIs and GraphQL
• Knowledge of modern authorization mechanisms, such as JWT Tokens
• Good understanding of common front-end development tools such as Babel, Webpack, NPM, Yarn etc
• Hands-on experience with CSS-in-JS libraries
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Keen to learn, mentor and willingness to take ownership of work items
• Possess strong communication and self-accountability

REACT.JS

Roles & Responsibilities:

• Make outbound customer calls to promote and sell a product.

• Meeting Daily Target of GMV, calls & Conversion.

• High drive - to take ownership and get it done

• Handling Customer queries over the call.

• Contributes to team effort by accomplishing related results as needed.

Eligibility:

• Any Graduate.

• Minimum 1 year of experience in sales.

• Excellent communication, interpersonal and presentation skills.

• Basic Knowledge of MS Excel/MS Word.

• Rotational off.

• Should be flexible for 6 days working as per the process requirement.

This Role Will Need To Develop A Healthy Knowledge Of The Business Offerings, Services, And Products. Responsibilities Of Candidates Include:

• Meeting With Customers Digitally Or In-Person During Sales Visits

• Develop A Business Strategy To Ensure Area Sales Growth

• Demonstrating And Presenting Products

• Establishing New Business

• Arrange Business Meetings With Prospective Clients

• Generating The Leads

• Maintaining Accurate Records

• Achieve Agreed Upon Sales Targets And Outcomes Within The Schedule

• Look For New Business Opportunities

• Cold Calling Prospects

• Handle Inbound Queries

• May Need To Represent The Company At Events

Job brief DotNet (2 to 3 years)
We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator.

Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities
-Participate in requirements analysis
-Collaborate with internal teams to produce software design and architecture
-Write clean, scalable code using .NET programming languages
-Test and deploy applications and systems
-Revise, update and debug code
-Improve existing software
-Develop documentation throughout the software development life cycle (SDLC)
-Serve as an expert on applications and provide technical support
Requirements
-Proven experience as a .NET Developer or Application Developer
-Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
-Familiarity with architecture styles/APIs (e.g RESTful)
-Understanding of Agile methodologies
-Excellent troubleshooting and communication skills
-Any Graduate (Computer Science, Engineering or a related field)

About Company: Ramphal Technologies is an Indian startup company. The company was founded by a visionary team of founders having a vast experience in Technology.

The company has a long term vision to disrupt the Indian Air Traffic scenario through technology Innovation. The Govt. Of India has officially signed a MOA with us to 

build the next generation Technology platform to manage the Air Traffic in India.

About Opportunity: We have an exciting career opportunity for you where you will be part of developing a mission critical real time IT system. <<and explain the position>>

This role gives you an opportunity to disrupt how both manned and unmanned flights are going to fly in future. Your software will run in every Indian/Global Airport 

and your work will keep the flight journey safe and efficient.