Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Desired Profile:-
Position: Relationship Manager (Agency Channel).
Age Limit: Up to 40 years.
Education & Experience Criteria: 12th Pass with minimum 2 years of experience in Insurance Sales. Graduate with minimum 1 year of experience in Insurance Sales.
Offer CTC: Upto ₹4.5 LPA.
Experience Required: Minimum 1 year in Insurance Agency Sales.
Note :-
We are looking for candidates from Insurance background. Kindly avoid sharing profiles from other industries.
Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).
Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).
Profile: Travel Consultant
Address: ZO Space, 274, Saidulajab Extn, Plot 5, Westend Marg, Saiyad Ul Ajaib Extension,
Sainik Farm, New Delhi, Delhi 110030
Nearest Metro Station: Saket (Yellow Line)
Experience: 6-18 Month’s
Salary: INR 15k-25k (based on interview)
Shift: 10AM- 7PM
(GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Onsite
Placement Type: Full time Position
(*Note: This is a requirement for International Youth Club)
What do you need for this opportunity?
Must have skills required:
Customer Service Skills, Sales Skills, Product Knowledge, Communication Skills, Attention to
Detail, Organizational Skills, Problem-Solving Skills, Technological Proficiency, Cultural
Awareness, Adaptability, Marketing Skills, Negotiation Skills, Networking Skills and Time
Management.
International Youth Club is looking for:
Key Responsibilities:
Identify Client Needs: Understand clients' travel preferences, budgets, and requirements.
Recommend Packages: Present suitable travel packages and highlight their benefits.
Customize Itineraries: Tailor packages to match client specifications and preferences.
Close Sales: Finalize bookings and secure payment for travel packages.
Promote Offers: Inform clients about special deals, discounts, and exclusive offers.
Follow Up: Provide post-sale support and address any issues or changes needed.
Track Sales: Monitor and report on sales performance and targets.
Ideal Candidate:
Travel enthusiast
Task-oriented and target-driven
Roles & Responsibilities:
Connect with prospective clients via phone, email, and chat
Recommend and customize trips based on client needs and preferences
Ensure accuracy in booking processes
Skills & Qualifications:
Bachelor’s degree in travel and tourism, or a related field
Strong sales skills and communication abilities
Excellent negotiation and relationship-building skills
Commitment to outstanding customer service
Self-motivated and results-oriented
Company Focus: Sustainable tourism with Adventure Travel Packages, Motor biking Tours,
and Fixed Departure Tours.
Job Role: Director / Sr. Director, Marketing
Experience Range: 14 to 18 years
Job Location: Pune / Mumbai / Bengaluru - Remote India
About Company:
It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.
What are we looking for?
We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.
Roles & Responsibilities:
• Marketing Strategy Development: Develop and execute a comprehensive marketing strategy aligned with our business goals, targeting key industries and personas within the Source to Pay and Contract Lifecycle Management domain on the ServiceNow platform.
• Content Excellence: Oversee the creation of high-quality content, including whitepapers, blog posts, case studies, articles, videos, and infographics, that showcase our thought leadership and address the pain points of our target audience.
• Demand Generation: Drive demand generation initiatives through inbound and outbound marketing tactics, including SEO, SEM, email marketing, webinars, events, and strategic partnerships.
• Sales Enablement: Equip the sales team with the necessary tools, collateral, and training to effectively communicate our value proposition to potential clients.
• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.
• Budget Management: Manage the marketing budget judiciously, allocating resources for optimal ROI while ensuring alignment with company objectives.
• Brand Elevation: Champion the creation and maintenance of a strong brand presence in the market, ensuring consistency in messaging and visual identity across all marketing channels.
• Product Evangelism: Collaborate closely with the product team to develop compelling product
positioning and messaging, ensuring alignment with market needs and competitive differentiation.
• Team Leadership: Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.
Qualifications & Skills:
• Bachelor’s degree in marketing, Business, or a related field (MBA is a plus).
• Proven experience (minimum 10-12 years) in B2B marketing, in the SaaS industry, with at least 3+ years in a leadership position.
• Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To
Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow
Ecosystem is highly desirable.
• Strong understanding of the ServiceNow platform and its ecosystem.
• Demonstrated success in developing & executing marketing strategies that drive growth & revenue.
• Proficiency in marketing automation, CRM, and analytics tools.
• Excellent communication, leadership, and team management skills.
• Creative thinking and a passion for staying up-to-date with industry trends.
• Excellent leadership, team management, and people development skills.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
A Senior Automation Test Engineer at HappyFox is an integral part of the QA team responsible to ensure product quality and integrity with a special focus on the development and execution of test automation.
Responsibilities:
- Owning the quality of any deliverables including new features and enhancements.
- Working closely with the product team in understanding the requirements and user workflow.
- Developing and executing test plans and test cases with a strong emphasis on using code to solve technical challenges and shorten the regression test cycle through automation.
- Performing automated API testing.
- Contributing to building of a Continuous Integration (CI) environment and ongoing process improvement activities.
- Identifying required improvements in the test and development processes; making contributions to our automation tools that address specific needs.
- Raising defects/bugs and tracking them till closure.
Requirements:
- Minimum 5 years of relevant experience in QA with at least 3 years of experience in automation.
- Expertise in Selenium tool for automation testing.
- Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it.
- Good knowledge of object-oriented programming, along with requisite coding and debugging skills.
- Design and development skills in Python and/or Java.
- Some knowledge of continuous integration practices.
- Excellent verbal and written communication skills.
- Experience working in SaaS based product company (optional)
- Knowledge of Performance / Load testing tool (optional)
- Experience working for a bootstrapped high-growth startup (optional)
HTML/CSS
Bootstrap- BE/BTech degree in CS/IT with more than 7 CGPA or similar.
- 5 to 8 years of proven experience as a Frontend Web UI engineer or similar role.
- Must have good understanding of Data Structures/Algorithms/Databases and other CS concepts.
- Should be able to design/implement/deploy end-to-end systems.
- Good/Hands on experience with Angular 8+ and scripting programming languages like JavaScript/Typescript.
- Good/Hands on experience with HTML5, CSS, SCSS, Angular Material or any other UI libraries
- Good/Hands on experience in writing the unit tests.
- Must have worked designing the Angular Modules based on the UI/UX provided with RxJs, NgRx, Websockets etc.
- Should be inquisitive enough to pick and work on multiple programming languages and frameworks based on specific cases.
- Having worked in at least one of the cloud computing services like AWS/Azure/Google Cloud is a plus.
- Good Knowledge on Dockers/Kubernetes is a plus.
- Having basic understanding of (or having worked in) server-side web frameworks like NodeJS, Flask, Django is a plus.
Voiro is a media technology company founded in 2014 – a B2B SaaS offering that is
trusted by some of India’s largest media powerhouses. A revenue analytics platform
for content led businesses, Voiro helps media companies unlock a data driven
approach to accelerating revenue. Over the last 6 years, Voiro has become the
revenue management platform of choice in the Indian media space, earning its spot
in the core technology stack that has driven large live events year after year such as
the IPL, the Oscars, Bigg Boss and Big Billion Day.
Job Description
We’re looking for a marketing leader to build a top-quality marketing practice; one
that will help scale Voiro to the next level on the back of a strong product, a
customer list that includes the best of Indian media, and a tight, close-knit team.
Your Responsibilities
As Voiro’s Vice President of Marketing, you will:
● Be responsible for building and strengthening Voiro’s brand and positioning
in line with the company’s product, vision and strategy
● Own and execute a communication strategy, both external and internal
● Be responsible for delivering a pipeline of conversations to our sales team
● Build a robust, data-driven, measurement-focused marketing practice,
including but not limited to product marketing, content marketing, events
and digital marketing
● Grow a team of focused, capable, marketing specialists
Experience and background
We’re looking for someone with 8 or more years of experience in B2B marketing,
working across at least two or three of the following verticals: brand marketing,
digital marketing and lead generation, product marketing, events, content
production, research and measurement. An MBA is preferred but not essential
Our ideal hire will:.
● Have experience leading a team
● Be a complete technology and media enthusiast
● Be familiar with SaaS business constructs
● Be driven by data and measurement
● Have unquestionable ethics and be incredibly self-motivated
Job Description
Technical Recruiter Responsibilities:
- Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
- Writing job descriptions and posting to relevant media platforms.
- Screening applicants for competency with the job requirements.
- Arranging telephone, video, or in-person interviews.
- Performing background and reference checks.
- Presenting the resumes of the most suitable candidates to the hiring manager.
- Offering job positions and completing the relevant paperwork.
- Keeping track of all applicants as well as keeping applicants informed on the application process.
- Forecasting recruitment budgets.
Technical Recruiter Requirements:
- A bachelor's of science or human resources degree.
- A good understanding of technology and technical skills.
- Experience in recruitment processes and platforms.
- Good interpersonal and decision-making skills.
- 5+ years of work experience in end-to-end recruitment.
- Experience with a tech start-up would be a plus
- Experience of hiring tech role like from end, backend, full stack and app developers
- Hands-on experience using HR databases and Applicant Tracking Systems (ATS)
- An ability to multitask and deliver under tight deadlines.
- An ability to be Self-driven and maintain a positive attitude
Python
Django
FlaskThe Back-end Developer primarily participates in designing and implementing new services as well as participates in customer delivery. It will be possible to influence your work profile based on your interests.
While not mandatory, a generic understanding of user interfaces and being able to position oneself as an end-user is highly desirable. We appreciate also prior knowledge of the Image Processing domain.
We are looking for well-rounded people who care about their craft and understand software development. While we value a formal degree in computer science we do not require one - a candidate with a strong background, open mind and ability to learn would be an ideal addition to our team.
That being said, here is what we think the ideal team member would be:
Responsibilities:
- Develop and Integrate Django backend and API's with frontend framework.
- Working closely with UX and Front-end Developers
- Participating in architectural, design and product development
- Designing and creating RESTful APIs for internal and partner consumption
- Working in an agile environment with an excellent team of engineers.
- Experienced with the Django REST framework
- Good experience of Python coding skills
- Hands on experience on designing and structuring of database most likely ORM (i.e MongoDB)
- Knowledge of how to build and use with RESTful APIs
- Strong knowledge of version control (i.e. git, etc.)
- Experience deploying Python applications into production.
- Working experience on Apache services.
- Knowledge of cloud services is a plus.
Qualification: Engineering from CSE/IT
React.js
Redux/Flux
JavascriptWe are looking for an experienced JavaScript developer who is proficient with React.js Your
primary focus will be on developing user interface components and implementing them
following well-known React.js workflows (such as Flux or Redux). You will ensure that these
components and the overall application are robust and easy to maintain. You will coordinate
with the rest of the team working on different layers of the infrastructure. Therefore, a
commitment to collaborative problem solving, sophisticated design, and a quality
product are important.
Must have:
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScriptobject
model.
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Understanding of CSS pre-processing platforms, such as LESS and SASS
● Knowledge of CSS frameworks, (such as Material UI, Bootstrap)
● Knowledge of RESTful APIs
● Experience with common front-end development tools such as Babel, Webpack,NPM,
etc.
● Ability to understand business requirements and translate them into technical
requirements.
● Experienced with code versioning tools such as GIT
Good to have.
● Familiarity with newer specifications of ECMAScript
● Familiarity with modern authorization mechanisms, such as JSON Web Token
● Familiarity with Angular (non-mandatory)
Roles and responsibilities
● Developing new user-facing features using React.js.
● Building reusable components and front-end libraries for future use.
● Translating designs and wireframes into high-quality code.
● Optimizing components for maximum performance across a vast array of web-
capable devices and browsers.
HTML/CSS
Adobe Illustrator
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Full Stack Developer - Averlon