Customer Support

at Vector Labs Tech

Customer Support

Vector Labs Tech

Customer Support

at Vector Labs Tech

Posted by Victoria Gomez

0 - 20 yrs

₹8L - ₹10L / yr

Remote only

Skills

Customer Support

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

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About Vector Labs Tech

Founded :

2021

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

Similar jobs (10)

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As part of the Corporate Development Team, you will develop product and alliance partnerships with fintech and technology startups. The position will require stakeholder management, relationship building, basic understanding of fintech products, and interest in startup ecosystem.
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As part of the Corporate Development Team, you will develop product and alliance partnerships with fintech and technology startups. The position will require stakeholder management, relationship building, basic understanding of fintech products, and interest in startup ecosystem.
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opportunities and develop solutions.
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products.
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Read more

GDRB Technologies Pvt Ltd

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Sizzle is an exciting new startup that’s changing the world of gaming. At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar engineer that is well versed with computer vision and AI technologies around image and video analysis.

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Ideally a gamer or someone interested in watching gaming content online

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Seniority: We are open to junior or senior engineers. We're more interested in the proper skillsets.

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Investment Platform - Fintech

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Healthcare Product MNC

Technical Manager (.Net)

Healthcare Product MNC

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via Kavayah People Consulting by Kavita Singh

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The Manager, Software Engineering for Development Teams will be responsible for mentoring
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• BS Degree CSC/CPE
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Technologies
• Expertise on the Microsoft technology stack (.NET MVC , Web API, SQL Server)
• 7+ years of experience managing a back-end development team
• Experience developing products for global markets
• Experience in a highly agile/scrum environment
• A strong passion for bringing useful, useable and highly desirable user experiences to life
• A strong passion for consciously evolving
• A strong passion for serving the customer

The Manager, Software Engineering for Development Teams will be responsible for mentoring
software engineers within their technical guild to develop their coding, adopt best practices,
performance, documentation problem-solving solving abilities in addition to contributing to our code
base(s). The Manager, SE is also responsible for their direct reports training, providing necessary
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coaching.
QUALIFICATIONS AND REQUIREMENTS:
• BS Degree CSC/CPE
• 12+ years of overall experience
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• 7+ years of hands-on experience as a web development engineer preferably in Microsoft
Technologies
• Expertise on the Microsoft technology stack (.NET MVC , Web API, SQL Server)
• 7+ years of experience managing a back-end development team
• Experience developing products for global markets
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• A strong passion for bringing useful, useable and highly desirable user experiences to life
• A strong passion for consciously evolving
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Essential Functions include but are not limited to the following.

You will be expected to:

Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
Guide/mentor the less experienced team members
Participate in code reviews
Work effectively as part of a distributed team
Document the features worked by him/her

Key technical expertise areas expected for this role:

Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming.
Experience working with Ruby on Rails framework
Experience on REST API Programming preferably based on a Microservices Architecture
Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries.
Strong troubleshooting skills
Demonstrable ability to learn new programming languages and frameworks quickly
Experience with distributed systems with specific focus on security and scalability
Experience with modern cloud technologies such as AWS

Additional areas that would add value:

Experience working with Cloud Service providers & platforms like AWS, Heroku
Strong understanding of Design Patterns & their application in system design
Test Driven & Behavior Driven Development
Automated Unit/Integration testing
Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
Frontend web development with JavaScript frameworks like React
Experience working on projects, preferably in the real estate domain
Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
Experience working in Agile Scrum/Kanban methodologies
Experience working with Linux and Shell scripting

Education:

Bachelors or Master’s in Computer Science or related fields

Work as a member of a team responsible for developing a large-scale, highly available and fault-tolerant SaaS based Leasing & Asset management solution in the commercial real estate space in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with technologies & frameworks such as Ruby on Rails, NodeJS, ReactJS, Heroku, AWS, Postgres DB

Essential Functions include but are not limited to the following.

You will be expected to:

Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
Guide/mentor the less experienced team members
Participate in code reviews
Work effectively as part of a distributed team
Document the features worked by him/her

Key technical expertise areas expected for this role:

Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming.
Experience working with Ruby on Rails framework
Experience on REST API Programming preferably based on a Microservices Architecture
Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries.
Strong troubleshooting skills
Demonstrable ability to learn new programming languages and frameworks quickly
Experience with distributed systems with specific focus on security and scalability
Experience with modern cloud technologies such as AWS

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Experience working with Cloud Service providers & platforms like AWS, Heroku
Strong understanding of Design Patterns & their application in system design
Test Driven & Behavior Driven Development
Automated Unit/Integration testing
Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
Frontend web development with JavaScript frameworks like React
Experience working on projects, preferably in the real estate domain
Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
Experience working in Agile Scrum/Kanban methodologies
Experience working with Linux and Shell scripting

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Bachelors or Master’s in Computer Science or related fields

Read more

JIS INSTITUTE OF SKILL DEVELOPMENT

Digital Marketer

at JIS INSTITUTE OF SKILL DEVELOPMENT

Ashis Sen

Posted by Ashis Sen

Remote, Kolkata

3 - 5 yrs

₹3L - ₹5L / yr

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Google Analytics

+1 more

SEO (Search Engine Optimization) and generation of inbound traffic (DESIRABLE) · Designing and implementing social media strategy to align with business goals. The ability to setup effective lead generation campaigns · Expert in Facebook PPC, Google PPC & LinkedIn PPC · Must have good command over English & Ad Copywriting · Constant monitoring and improving campaigns · Should have handled Email Marketing Campaigns · Analyze reports to improve effectiveness · Content management · Cultivation of leads and sales · MS Programs. · Experience 3-5 Years Preferred

SEO (Search Engine Optimization) and generation of inbound traffic (DESIRABLE) · Designing and implementing social media strategy to align with business goals. The ability to setup effective lead generation campaigns · Expert in Facebook PPC, Google PPC & LinkedIn PPC · Must have good command over English & Ad Copywriting · Constant monitoring and improving campaigns · Should have handled Email Marketing Campaigns · Analyze reports to improve effectiveness · Content management · Cultivation of leads and sales · MS Programs. · Experience 3-5 Years Preferred

Read more

Ness Digital Engineering designs and builds digital platform

Tibco BW 6.X Developer

Ness Digital Engineering designs and builds digital platform

Agency job

via Siyaton Global Solutions Inc. by Kothuru Divya

Bengaluru (Bangalore)

4 - 11 yrs

₹4L - ₹18L / yr

TIBCO

TIBCO EMS

TIBCO Adapters

tibco integration

Job Description: • 4 to 6 years of experience in TIBCO Business Works Development • Should have real time experience work on Tibco 6.x Version - MANDATORY • Hands on experience on TIBCO EMS, TIBCO Adapters • Hands on experience on Database queries, Unix commands • Knowledge of Java, Web Services/RESTFUL Services will be added advantage • Experience in TIBCO Business Works Development using Version 6.x • Should have experience in Tibco Integrations. TIBCO Developer responsible in designing and coding of TIBCO interfaces • Hands on experience on TIBCO EMS, TIBCO Adapters • Hands on experience on Database queries, Unix commands

Job Description: • 4 to 6 years of experience in TIBCO Business Works Development • Should have real time experience work on Tibco 6.x Version - MANDATORY • Hands on experience on TIBCO EMS, TIBCO Adapters • Hands on experience on Database queries, Unix commands • Knowledge of Java, Web Services/RESTFUL Services will be added advantage • Experience in TIBCO Business Works Development using Version 6.x • Should have experience in Tibco Integrations. TIBCO Developer responsible in designing and coding of TIBCO interfaces • Hands on experience on TIBCO EMS, TIBCO Adapters • Hands on experience on Database queries, Unix commands

Read more

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Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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