
Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

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Technology / Frame work: Angular, Ionic
Roles:
- Design frontend architecture.
- Provide solution for business needs.
- 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
- Caching techniques such as Service workers to improve the front end performance.
- Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
- Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
- Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
- Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
- Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
Desired/Preferred Qualifications :
- Bachelor's degree or equivalent experience
- Strong problem solving and conceptual thinking abilities
- Desire to work in a collaborative, fast-paced, start-up like environment.
- Experience leveraging node.js frameworks such as Express.
- Experience with distributed source control management, i.e. Git


- The role involves development using C/C++ and related technologies on Windows and Linux platforms. You will be a part of the core product team developing the product. It will involve participation in requirements analysis, impact analysis, design, coding, review, testing and preparing test cases.
Keyskills Required:-
● You are expected to have expertise in C/C++ and good programming skills.
● A good aptitude and attitude are a must.
● Excellent debugging and troubleshooting skills with experience of various tools like Sysiternals Tools, debuggers / windbg, API Monitors etc is preferred.


Job Title: .NET Developer
Experience Required: Minimum 2 years
Key Skills: C#, ASP.NET, MVC, SQL Server, Front-end technologies (preferred), Agile methodologies (preferred)
Job Description:
We are seeking a skilled .NET Developer to join our team at EaseMyTrip. This is a replacement position, and we are looking for a candidate with a minimum of 2 years of professional experience in .NET development. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions.
Key Responsibilities:
- Develop, test, and maintain software applications using .NET technologies.
- Collaborate with cross-functional teams to define, design, and implement new features.
- Troubleshoot, debug, and resolve technical issues promptly.
- Participate in code reviews and ensure adherence to coding standards.
- Contribute to the continuous improvement of development processes and practices.
Requirements:
- Proficiency in C#, ASP.NET, and MVC frameworks.
- Experience with SQL Server and database management.
- Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
- Understanding of agile development methodologies.
- Strong problem-solving skills and attention to detail.
Design Websites and pages, and Create Mock-up in Photoshop, XD, and Figma. Converting Pages into HTML5, CSS3, and Responsive Web Development. Proficiency with design tools such as Photoshop, and Adobe XD.
Read less
Designation: business analyst
Company name - promilo.com (sawara solutions pvt ltd)
Experience – 2 - 8 yrs.
Location: Bangalore
Mode – full time / work from office
About us:
Promilo is India’s 1st innovative platform which “pay to browse”
It is a b2b SaaS start-up that enables to accelerate the business appointment funnel of the
Companies. We’re an SaaS based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by start-up India, start-up Karnataka & MSME companies. Also, the top 100 Google AppScale academy start-up
Job description:
We are looking for an experienced business analyst to join our team. The ideal candidate will have 2-8 years of experience in web & mobile user & client data analyst for start-ups, with a strong passion to help start-ups and a proven track record to bring the strong business insight to improve the sales, marketing, user, client, ui, ux of the organisation.
Responsibilities
- Requirement gathering and analyzing
- Conduct gap analysis, assess scope & suggest solutions
- Responsible for technical proposal writing and time and cost analysis for web and mobile application development
- Preparing rfp/rfq
- Would be involved in presales activities
- Work as liaison between client and technical team
- Create wireframe | prototype | feature list | srs | brd & flow diagrams as per the client's requirement
- High it literacy proven use of web and associated technologies (excel, power point, google apps).
- Previous experience with data visualization tools (tableau, power bi, etc.), is strongly preferred.
- Cleanse and curate sourced data into standardized reporting templates
- Create, document, validate and ensure delivery of ad hoc, daily weekly, and monthly reports to internal stakeholders
- Create, validate and deliver tracking links for the marketing department
- Assist in the creation, qa, validation and reporting of a/b and multivariate tests
- Proactively monitor the marketing kpis and ua data on a daily basis
- Analyze marketing ua performance and conduct deep dive analysis to answer hypotheses and questions posed by the team
- Gather, transform, and analyze digital marketing data, including paid media, search, social, website, and conversion funnel analytics
- Analyze marketing data searching for top of funnel growth opportunities
- Analyze product data searching for insights to increase app engagement, conversion, and retention
- Analyze ltv/cac drivers to support overall business growth
- Partner with marketing, product, and growth teams
- Present findings to stakeholders and make recommendations for spend targets and campaign strategies
- Pov on ios 14 and upcoming android privacy changes and we can navigate tracking in light of these changes
- Pov on transition to skan 4.0
- Working knowledge of statistical techniques (regression, k-means clustering, pca)
- Experience with lift studies and marketing mix modeling working experience with python, r, & dbt
- Experience at a small company
- Experience with a subscription business
- Analyze website and mobile app data on traffic sources and patterns. Provide insight on data trends and anomalies, making recommendations where appropriate to improve business performance.
Qualification
- Master's or bachelor degree in computer science
- Well-versed with its technologies
- 2+ years of business analysis or project analysis experience
- Tech-savvy with proficiency in Microsoft office, google apps, and other web and mobile applications
- Excellent written and verbal communication skills
- Self-motivated, flexible, and comfortable with a fast-paced startup environment
- Advanced experience with Excel, google sheets including an understanding of visualizations, pivot tables, vlookup, and other key functions
- Experience with adobe analytics, google analytics, tableau, SQL, and data grid is a plus.
- Strong analytical and problem-solving skills, with clear attention to detail
- Ability to prioritize and work under tight deadlines
- Fast learner, able to master new concepts, theories, ideas, and processes with ease
- Experience creating user acquisition reports and dashboards
- Deep understanding of mobile attribution, cohort analysis, customer segmentation, and ltv modeling
- Experience pulling data and creating databases using an API of at least one of these ad platforms; Facebook, Snapchat, TikTok, google ads, applovin
- Experience with the architecture and deployment of mobile tracking solutions, including SDK integration, ad platforms APIs, server-postbacks, and mmp providers such as Appsflyer, adjust, kochava
If you are data driven individual with a passion for start-ups and have experience in business analytics, we encourage you to apply for this position. We offer a competitive salary package, flexible working hours, and a supportive work environment that fosters growth and development.
We seek to hire skilled Magento Developers who can add value to our hustling team.
Responsibilities:
Specializes in backend development.
Certified Magento developers will be prefered.
Strong PHP, MYSQL, OOPS, Javascript and RDBMS concept.
Experience in development, customization and integration on Magento 2.x
Developed & managed e-commerce websites using Magento Enterprise/community.
Should have strong knowledge of MVC architecture.
Eav Concepts must be clear.
Good Knowledge of UI components and knockout js.
Well aware of magento directory structure and purpose of each directory.
Should have good Communication skills.
Should have technical bent of mind
Should have problem solving, prioritizing tasks, multi-tasking abilities
Should be able to understand and handle tasks independently.
Ability to work to deadlines & as a team member.
Should be aware of current Magento coding guidelines.
Working knowledge of GIT
Must have knowledge of working on magento theme and its structure
Must be aware of magento code flow and magento core modules.
Should have have knowledge Rest api and graphQl
Experience in React js (Pwa Studio) will be prefered.
Roles and Responsibilities:
- Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI on campaigns
- Track, report, and analyze website analytics initiatives and campaigns.
- Optimize copy and landing pages as per SEO best practices
- Perform ongoing keyword discovery, expansion and optimization
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Qualifications:
- At Least 2 year of relevant experience is highly preferred.
- Good knowledge of WordPress (Important)
- Have the patience to wait for campaign results and learn from failed campaigns.
- Functional knowledge of HTML coding and tags
- Quick decision-making skills
- Knowledge of Microsoft Office
If this role looks interesting to you,
As next steps, we would like you to take this assessment test - https://careers.turing.com/apply/info/om
Please ignore the job title and location status question in this test (select option 3 for the same.)
Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.
- Strong hands on in Core Java, OOPS, Exception handling, Multi-Threading, Generics and design patterns.
- Proficient in designing and developing web applications using Java/JEE
- Working experience in Spring Boot, Spring Integration and REST Web services
- Exposure to UI technologies/frameworks like JavaScript, React JS , Flux and knowledge of CSS, HTML etc
- Build tools like Maven.
- Should possess good communication skills and a go getter attitude.
- Good in debugging code through eclipse and browsers
- Should be capable to work independently. Desirable
- Experience in any Continuous Integration/Delivery tools like GIT, Docker, Jenkins, Ansible
- Working knowledge of database like Oracle and application server like Tomcat, WebLogic.
- Knowledge of Linux
- Exposure to any test automation technologies such as Selenium, Fitnesse, Mockito, Junit, any other testing frameworks
- Candidate must to have exposure to working in a fast-paced environment using Agile methodologies
- A person with technical thrust who keeps him up to date with latest technology trends, practices, patterns etc. Knowledge of Open Source tools and technologies

