Customer Support

Job Title: Senior HR Manager and Office Manager

Location: Hyderabad, India – On-site / In-Person Role

Other Office Location: Mumbai

Role Overview:

We are looking for an experienced and resourceful Senior HR Manager and Office Manager to lead and manage human resources and administrative operations for our India offices, primarily based in Hyderabad, with additional oversight of our Mumbai location. This in-person role reports directly to the Global HR Director based at our U.S. Headquarters. The ideal candidate must possess a thorough understanding of Indian labor laws, strong HR leadership capabilities, and excellent communication skills to align local HR practices with

global business goals.

Key Responsibilities:

Recruitment & Talent Acquisition:

• Manage end-to-end recruitment for India operations – sourcing, interviewing, offer management, and onboarding.

• Partner with global and local hiring managers to identify role requirements and implement effective hiring strategies.

• Maintain relationships with recruitment agencies, job portals, and university placement cells for campus hiring.

Onboarding & Induction:

• Oversee employee onboarding and orientation programs to ensure a smooth transition for new hires.

• Ensure timely documentation, background verification, and induction training.

Performance Management:

• Lead annual and mid-year performance appraisal cycles using global tools and frameworks.

• Support managers in goal setting, feedback delivery, and performance improvement planning.

• Align performance KPIs with organizational objectives and compensation planning.

Payroll & Benefits Administration:

• Coordinate with finance/payroll vendors to ensure timely and accurate payroll processing.

• Handle payroll inputs: attendance, leaves, variable pay, reimbursements, and tax declarations.

• Administer employee benefits including health insurance, leave encashment, and statutory bonuses.

Employee Engagement & Retention:

• Design and execute employee engagement activities aligned with company culture and values.

• Conduct regular one-on-ones, feedback sessions, and stay interviews.

• Drive internal communications and employee recognition initiatives.

Compliance & Statutory Adherence:

• Ensure compliance with all central and state labour laws relevant to Telangana and Maharashtra:

• Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Professional Tax, LWF

• Shops & Establishments Act, Maternity Benefit Act, POSH Act

• Prepare and submit all statutory reports and returns.

• Conduct HR audits and support internal or external compliance inspections.

HR Policies & Documentation:

• Maintain and update employee handbooks, HR policies, and standard operating procedures.

• Draft and manage employment contracts, NDAs, warning letters, and termination notices.

• Implement global policies locally and adapt them for Indian regulations where needed.

Training & Development:

• Identify training needs and coordinate technical, soft skills, and compliance training sessions.

• Liaise with internal departments and external trainers to execute learning programs.

Grievance Handling & Discipline:

• Act as the first point of contact for all employee queries and grievances.

• Manage employee relations issues, including investigations and disciplinary actions, in a fair and compliant manner.

• Ensure POSH committee functioning and timely resolution of complaints.

HR Reporting & Global Collaboration:

• Maintain HRIS and prepare regular reports and dashboards for India operations.

• Submit monthly/quarterly updates to the Global HR Director.

• Collaborate with global HR team to roll out global initiatives like DEI, policy updates, and engagement surveys.

Office Administration Responsibilities (Hyderabad & Mumbai):

• Oversee daily office management in Hyderabad, and coordinate with admin staff or vendors in Mumbai.

• Manage facility operations, security, pantry, and housekeeping.

• Monitor office supplies, procurement, and asset management.

• Ensure adherence to health, hygiene, and workplace safety standards.

• Coordinate logistics for internal meetings, external visitors, and company events.

Key Qualifications:

• Education: Bachelor's degree in Human Resources / Business Administration; MBA/PGDM in HR preferred.

• Experience: 7–10 years of HR experience in India, with at least 2 years in a senior HR or business partner role. Prior experience working with global teams is a strong advantage. Experience in handling both HR and office administration is preferred.

• Language: Fluency in English and Hindi is required. Telugu proficiency is a plus.

• Technical Skills: Proficiency in HRMS (e.g., Zoho People, Keka, GreytHR), payroll tools, MS Office, and global collaboration platforms (Google Workspace, Zoom, Slack, etc.).

Ideal Candidate Traits:

• Strong interpersonal and leadership skills.

• Hands-on, proactive, and able to work independently with global teams.

• Excellent knowledge of Indian labour law and HR best practices.

• Detail-oriented and process-driven with strong documentation skills.

• Open to occasional travel to the Mumbai office or other domestic sites.

The role

We are currently seeking an experienced and results-driven Sales Manager to join our team. The Sales Manager will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Manager will play a key role in expanding our client base and achieving sales targets.

Key responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficient in using CRM software and sales analytics tools.
• Familiarity with the local advertising market and a strong network of potential clients is highly desirable.

• Create, test, and maintain web-based applications using Laravel Framework.
• Work with members of the other teams to design, develop, and implement software solutions.
• Implement and manage the entire web application development lifecycle, from conception to delivery and post-launch maintenance.
• Write clean, efficient, and well-documented code.
• Make use of back-end data services and support the growth of current data services API.
• Effectively communicate all project updates, evaluations, suggestions, schedules, and technical and procedural difficulties.
• The development procedure, architecture, and similar information should all be documented.
• Troubleshoot and debug software issues.
• Continuously improve software quality and performance.
• Keep up with the latest web development technologies and trends.

Primary Responsibilities:

·        Develop and maintain relationships with clients and prospects.

·        Find new business opportunities and attend meetings with potential customers.

·        Monitor market trends, analyze customer feedback, and make recommendations to improve sales.

·        Develop and implement sales strategies to achieve business goals.

·        Forecast sales and manage expenses to meet budget requirements.

Work closely with the marketing team to develop effective campaigns

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
• Must have Experience in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.

• Lead, inspire, and influence to make sure your team is successful
• Partner with the recruiting team to attract and retain high-quality and diverse talent
• Establish great rapport with other development teams, Product Managers, Sales, and Customer Success to maintain high levels of visibility, efficiency, and collaboration
• Ensure teams have appropriate technical direction, leadership, and balance between short-term impact and long-term architectural vision.
• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical acumen sharp

You'll need:

• BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams
• Strong fundamentals in distributed systems design and development
• Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management
• Experience running production services in Public Clouds such as AWS, GCP, and Azure
• Experience with running large stateful data systems in the Cloud
• Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization, orchestration, elastic scalability)
• A great track record of shipping features and hitting deadlines consistently; should be able to move fast, build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them
• Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team

You will be responsible for architecting, training the team and implementing your solution. You will be working closely with the Product Managers and the tech leads/developers to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on core back-end and ensure it meets the performance benchmarks.
• Work on optimizing the middleware and backend technologies to ensure highest scalability.
• Work on best system design principles and ensure high availability.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 8+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies - NodeJS, Typescript, ReactJS, MySQL, NoSQL, MongoDB, ELK, Kafka, Redis.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Back-end exposure - good knowledge of building API.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture especially using AWS and its features.
• Should be completely hands on and have the ability to develop quick Prototypes.
• Good understanding of CMS.
• Will be responsible for the functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.