Customer Support

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues.
• Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
• Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
• Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
• User Assistance: Provide guidance and training to end users on IT best practices.
• Peripheral Support: Manage printers, scanners, and other office peripherals.
• Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

• Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
• Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
• Problem-Solving: Strong troubleshooting and analytical skills.
• Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
• Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

• On-site or remote support depending on company policies.
• May require flexible hours or on-call support for urgent issues.

Job Responsibilities.

•  Working with a wide range of media and using graphic design software.
• Thinking creatively and developing new design concepts, graphics, and layouts.
• Cultivate a solid body of work.
• Take the design “brief” to record requirements and clients' needs.
• Prepare rough drafts and present your ideas.
• Amend final designs to clients' comments and gain full approval.
• Work as part of a team with copywriters, designers, stylists, executives, etc.
• Motion Graphics and Video Editing

Requirement   

• Proven graphic designing experience.
• Possession of creative flair, versatility, conceptual/visual ability and originality.
• Demonstrable graphic design skills with a strong portfolio.
• Ability to interact, communicate and present ideas.
• Up to date with industry-leading software and technologies.
• Highly proficient in all design aspects.
• Professionalism regarding time, costs, and deadlines.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

Position Summary-

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

Required experience

1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
4. Basic understanding of SQL
5. Experience working with technologies like S3, Kubernetes experience preferred.
6. Databricks/Hadoop/Kafka experience preferred but not required

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

We are seeking a Product Designer with a passion for finding solutions that allow customers to intuitively use our products. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer. You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.

Responsibilities:

• By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision.
• Set design requirements based on information from internal teams and user research.
• Identify new product improvement opportunities.
• Analyze how a new product satisfies market needs and consumer preferences.
• Stay up to date on current industry trends and market conditions.
• Coordinate with other design team members to ensure consistent and accurate communication.
• Modify and revise existing designs to meet changing customer preferences.
• Work closely with product engineers to suggest improvements for products and processes.
• Present product design ideas to cross-functional teams and senior leadership.

Requirements:

• Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.
• An intuitive eye for customer needs beyond the obvious.
• Excellent attention to detail.
• Ability to collaborate with cross-functional team members.
• Ability to collect and interpret both qualitative and quantitative feedback.
• A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.
• Ability to effectively communicate and persuade around design concepts.
• Passion for design; not satisfied with the status quo and always thinking of ways to improve.
• Creative problem-solving skills.
• Dynamic, creative personality, effective at engaging and influencing a variety of audiences.
• Provide assistance to product engineers when needed.
• Recommend new tools and technologies by staying abreast of the latest trends and techniques.
• From good product based background.
• Knowledge of FIGMA is must.