Manager, Customer Support

JOB DESCRIPTION

·        Develop business plans for allocated accounts. Achieve revenue targets 

·        Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.

·        Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.

·        Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts

·        Conduct quarterly and annual program reviews with client’s senior management teams.

·        Share strategic inputs, industry best practices with clients and help driving the program performance

·        Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.

·        Giving creative direction to the team. And act as a creative output reviewer and approver.  

·        Team mentoring & reviews.

·        Act as a facilitator of 3rd party auditors appointed by clients.

·        Keeping total control on invoicing and collections.

CANDIDATE PROFILE AND QUALIFICATION:

·        Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts

·        Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.

·        This role requires a solid background in loyalty program management and client relationship management.

·        Team handling exposure and aptitude to handle challenging circumstances.

·        MBA / PGDBM is required

What you can expect at Colorgenics?

A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive. 

Requirement :

• 8+ years of experience in Software Development, design, implementation web applications (i.e. having an architectural sense)
• Hands-on analysis, design, and implementation of microservices based applications, .Net Core, Angular, React, Web API, Entity Framework, JavaScript, SQL Server.
• Must have exposure in website development using Angular/React
• Knowledge on Docker, Kubernet
• Hands-on experience working in Azure.
• Hands-on SOLID principles & architectural design patterns
• MS-SQL server knowledge
• Experience in Application Security and Performance tuning.
• Good to have experience in creating automated build and test environments / CICD/ DevOps
• Experience in defining and implementing Hybrid scenarios with workloads shared across on-premise and public cloud using zero trust approach.
• Highly effective team-working skills, with an established track record in building teams at all technical levels
• Research-oriented, flexible, open to change, and adapt quickly.
• Passionate to work on mission-critical tasks and solve real-world problems
• Healthcare Domain knowledge is a big plus

Responsibilities :

• Analysis, design, and implementation of microservices based applications using Microsoft and cloud technology stack.
• Understand the benefits of the various tech-stacks and accurately suggest the use of the appropriate technology for the applications.
• Develop future-ready solutions/PoCs and train the developers.
• Provide technical direction & solutions to the development team.
• Establish effective controls for processes (tech standards, code review, release management) and functions performed by the team.
• Effectively work with internal IT teams to help establish the necessary infrastructure for the platform appropriate for business volumes.
• Effectively work on multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

calling to clients while sitting at office

should be fluent in english

data will be provided

additional commission will be given

About Company :

Web: https://bottom-funnel.com/">https://bottom-funnel.com/

LinkedIn: https://www.linkedin.com/company/bottomfunnel/">https://www.linkedin.com/company/bottomfunnel/

LinkedIn: https://www.linkedin.com/company/blueberry-group1/">https://www.linkedin.com/company/blueberry-group1/

Bottom Funnel Technologies Private Limited is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve to live better when we really know them. That means understanding, respecting and valuing the diversity of unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses. We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.

Please find below-mentioned JD  

Position: Graphic Designer + Client Acquisition Specialist

Employment Type: Employee - Full Time

Work Location: Jaipur, Rajasthan ( Work From Office Only)

Notice Period : Immediate -15 days, 30 Days only

Key Focus area: Photoshop & Illustrator/Corel Draw, Figma, Canva, Biteable, Client Acquisition, HTML 5, CSS3, JavaScript, React Js

Responsibilities -

• Create compelling and effective designs, print and digital media through Photoshop & Illustrator/Corel Draw, Figma, Canva, Biteable.
• Create branding & product videos for advertisement campaigns.
• Ideate & create packaging designs for our upcoming luscious food products!
• Ideate & create social media posts while collaborating with the marketing team.
• Collaborate with the team to ensure consistency of designs across various media outlets.
• Prepare and collaborate on making monthly marketing & design calendar.
•   Maintain awareness of current industry and design standards, social media, in-market design trends.
• To be responsible for entire sales cycle from prospecting to close:
•    Downloads & Paid subscribers for the Apps
• Subscribers/Sign-ups on the Community
• Be keenly interested in regular follow-up.
• Develop and maintain funnel cycles for selling/generation of revenue
• Understand needs/requirements of prospects and direct them to the right solution via products or services
• Mapping potential ambassadors, influencers, or customers permanently to convert opportunities into downloads and sales

Qualifications - Graphic Designer + Client Acquisition Specialist

• Bachelor's degree in Graphic Design or related field
• Experience in graphic design
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work
• Implement and expand referral program structure, accelerating the reach of our work and mission
• Work with the team to implement a Multi-Level Marketing strategy
• Graphic Design skills required for the position to manage and post on Social Media regularly (mandatory)
• Having exposure of HTML5, CSS3, JavaScript, React Js

Benefits:

• Opportunity to work on highly challenging international projects.
• Opportunity to travel & work with International clients.
• Flexible and friendly work environment
• Great organizational culture, focus on employee's well-being.
• Work-life balance.
• Be part of the best place to work for certified company

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design and quality products is important.

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high-quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries (e.g., Immutable.js)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

In a mobile-first world, there is always an inevitable risk posed by cyber security concerns, which is addressed by our client through API-based solutions. They focus on securing mobile-first enterprises against new age cyber fraud. Their aim is to reduce risk and accelerate the growth of all mobile transactions.

• Planning and prioritizing different aspects of the end-consumer problems as a part of the design process
• Carrying out extensive user research, devising user journeys and understanding customer requirements with a first-principles approach
• Interacting and working closely with stakeholders across Product, Engineering and Marketing
• Effective communication with Front-end engineering on ensuring the last mile correctness of implementation
• Building and maintaining the design system and devising more components in alignment with the same
• Brainstorming ideas on the new age E-Commerce SaaS products and evangelising the design-thinking process inside and outside the organisation

Desired Candidate Profile

• Minimum 1 year of experience working on UX challenges on digital products
• Ability to understand fundamental goals of business both in short and long term aspects
• Appreciate behavioural analytics principles and emphasis on data-driven decision-making
• Excellent communication skills and the ability to articulate design decisions to the team and leadership
• Ability to collaborate with cross-functional teams to define, design and ship new features