
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About HighLevel Inc.
About
We are the fastest growing all-in-one platform for SMB's and digital marketing agencies. We offer services related to CRM, Email, 2-way SMS, phone system, Facebook, Instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Team:
Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success
Some of the perks we offer:
- 100 % remote
- Uncapped leave policy
- WFH setup
- Champion big problems
Company video


Connect with the team
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- Develop and implement social media strategies to increase brand awareness and engagement.
- Manage and maintain social media accounts (Instagram, Facebook, LinkedIn, Twitter, TikTok, etc.).
- Create and schedule engaging content, including posts, videos, and graphics.
- Monitor social media trends, competitor activities, and audience preferences.
- Respond to comments, messages, and interactions to foster community engagement.
- Collaborate with designers, content creators, and marketing teams to produce high-quality content.
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🚀 हमारी टीम में शामिल हों! BlackBuck में भर्ती 🚚
🌟 पद: टेलीसेल्स एक्जीक्यूटिव
📍 स्थान: जयपुर
💸 वेतन: ₹11,000 + Incentives
हमारे बारे में:
BlackBuck, भारत का सबसे बड़ा ट्रकिंग नेटवर्क, लॉजिस्टिक्स उद्योग में क्रांति ला रहा है। 1.2 मिलियन से अधिक ट्रकों और हिंदुस्तान यूनिलीवर, रिलायंस, कोका कोला जैसे प्रमुख कंपनियों के साथ हमारे विविध ग्राहक आधार के साथ, हम ट्रकिंग ऑपरेशन्स का तरीका बदल रहे हैं।
काम का विवरण:
टेलीसेल्स एक्जीक्यूटिव के रूप में, आपकी जिम्मेदारी होगी संभावित ग्राहकों को आउटबाउंड कॉल्स करना, लीड्स को बिक्री में बदलना, अवसरों पर फॉलो-अप करना और ग्राहक रिकॉर्ड्स को बनाए रखना। आपको बिक्री लक्ष्यों को पूरा करने के साथ-साथ एक गतिशील टीम के साथ सहयोग करना होगा।
मुख्य जिम्मेदारियाँ:
📞 संभावित ग्राहकों को आउटबाउंड कॉल करना
💼 बिक्री रूपांतरण
📊 लक्ष्यों को पूरा करना (दैनिक/साप्ताहिक/मासिक)
🤝 टीम सहयोग और सर्वोत्तम प्रथाओं को साझा करना
आवश्यक कौशल:
मजबूत संचार और वार्ता कौशल
आत्म-प्रेरित और बिक्री के प्रति उत्साही
Experience 8+ Yrs.
Bangalore work from office
1. Bachelor's degree or above, computer or related major, more than 5 years of Java EE development experience.
2. Have a solid foundation in JAVA, have strong OOP and OOD development ideas, and be familiar with various design patterns. Have strong coding skills, have business design experience, and be able to solve more complex technical problems.
3. Proficient in using mainstream JAVA open-source frameworks, such as Spring, Spring boot, Spring cloud, myBatis, etc.
4. Familiar with MySql, capable of database design and optimization, familiar with redis caching technology, familiar with message middleware, and ElasticSearch.
5. Familiar with distributed development and application scenarios of distributed components
6. Have some experience in concurrent processing and be familiar with performance optimization
7. Have strong learning ability, communication ability, teamwork ability and independent problem-solving ability, high sense of responsibility, and be able to withstand greater work pressure. Able to guide junior engineers and specialists to complete simple business development work.
Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.
Interested candidates connect @Bhavani P on the LinkedIn
or message your number/ id on the cut short chat.

We are looking for a web designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients' branding.
Responsibilities-
1. Conceptualizing ideas with clients.
2. Establishing design guidelines, standards, and best practices.
3. Maintaining the appearance of websites by enforcing content standards.
4. Designing visual imagery for websites and ensuring that they are in line with branding for clients.
Requirements-
- Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
- Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
- Good understanding of content management systems.
- Up-to-date experience with international web protocols, standards, and technologies.
- Creative and open to new ideas.
- Adaptable and willing to learn new techniques.
- Excellent communication skills.
Additional information-
Job type- Full time- in office
Minimum experience- 1 year
Roles and Responsibility:
· Develop web applications in Node (JavaScript/Typescript),
· Design and develop backend APIs for complex custom business applications as per requirement
· Design and develop database schema, queries, stored procedures
· Develop frontend SPA using AngularJS/Angular 2+, API integration, Data binding
· Collaboration with developer team, Project managers to ideate software solutions
· Essential communication skills for customer conference calls and meetings
· Interact with clients and other stakeholders to understand their requirements/problems, provide daily updates, plan and module delivery
· Test software to ensure quality and efficiency
· Responsible to troubleshoot bugs and fix them as well as maintain/enhance existing projects
· Write technical documentation
· Working with Agile and Scrum methodologies
· Extensive knowledge of database performance optimization strategies, indexing, sharing
· Develop applications using TDD (Test Driven Development), Unit testing, Integration testing, Jasmine/Mocha framework
· Design HLD/LLD architecture diagrams, Infrastructure diagrams, ER Diagrams
JD - MongoDB Engineer
- Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
- Execute DB upgrades on time
- Configuration of MongoDB instances, Schema and MongoDB modelling
- Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
- Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
- Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
- Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
- Recommend and implement best practices for Rest API integration framework/model
- Develop MongoDB and API prototypes and proofs of concept
- Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
- Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
- Automate routine DB operations with scripting
- Configure, monitor, and deploy replica sets and upgrade databases through patches
- Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
- Ensure that the databases achieve maximum performance and availability
- Create roles and users and set their permissions and mentor staff on MongoDB best practices
- Write procedures for backup and disaster recovery

Should be hands-on in working with web technologies including HTML5, CSS3, JavascriptDrupal Developer primarily responsible for back-end/module development.Involve in continuous learning and gain knowledge of the latest technologies
Urgent requirement for Angular Developer for a US-based product development company.
Apply only if you have experience in Angular and javascript. (OOPS concepts is a must)
Experience: 3 + years
Location: Bangalore
Notice Period: Immediate to 20 days
Working: currently WFH
Skills: Angular, HTML, CSS, Javascript,OOPS,Restful API
Please mention the IT skills worked on.

