About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About HighLevel Inc.
About
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Company video
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· Develop business plans for allocated accounts. Achieve revenue targets
· Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.
· Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.
· Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts
· Conduct quarterly and annual program reviews with client’s senior management teams.
· Share strategic inputs, industry best practices with clients and help driving the program performance
· Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.
· Giving creative direction to the team. And act as a creative output reviewer and approver.
· Team mentoring & reviews.
· Act as a facilitator of 3rd party auditors appointed by clients.
· Keeping total control on invoicing and collections.
CANDIDATE PROFILE AND QUALIFICATION:
· Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts
· Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.
· This role requires a solid background in loyalty program management and client relationship management.
· Team handling exposure and aptitude to handle challenging circumstances.
· MBA / PGDBM is required
What you can expect at Colorgenics?
A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive.
Requirement :
- 8+ years of experience in Software Development, design, implementation web applications (i.e. having an architectural sense)
- Hands-on analysis, design, and implementation of microservices based applications, .Net Core, Angular, React, Web API, Entity Framework, JavaScript, SQL Server.
- Must have exposure in website development using Angular/React
- Knowledge on Docker, Kubernet
- Hands-on experience working in Azure.
- Hands-on SOLID principles & architectural design patterns
- MS-SQL server knowledge
- Experience in Application Security and Performance tuning.
- Good to have experience in creating automated build and test environments / CICD/ DevOps
- Experience in defining and implementing Hybrid scenarios with workloads shared across on-premise and public cloud using zero trust approach.
- Highly effective team-working skills, with an established track record in building teams at all technical levels
- Research-oriented, flexible, open to change, and adapt quickly.
- Passionate to work on mission-critical tasks and solve real-world problems
- Healthcare Domain knowledge is a big plus
Responsibilities :
- Analysis, design, and implementation of microservices based applications using Microsoft and cloud technology stack.
- Understand the benefits of the various tech-stacks and accurately suggest the use of the appropriate technology for the applications.
- Develop future-ready solutions/PoCs and train the developers.
- Provide technical direction & solutions to the development team.
- Establish effective controls for processes (tech standards, code review, release management) and functions performed by the team.
- Effectively work with internal IT teams to help establish the necessary infrastructure for the platform appropriate for business volumes.
- Effectively work on multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner
About the brand:
Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.
What you’ll be doing?
• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.
• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify the pre-existing template(s)
• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences
• Manage multiple projects simultaneously, and be able to address their specific needs and requirements at a moment's notice
• Understand business needs that drive project features & functions and provide internal consultation
• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery
• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps
• Strong understanding of the e-commerce principles and the associated technology/tools
• Comfortable using version control systems (Bitbucket/GitHub)
• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores
• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services
• Knowledge of additional platforms will be a plus
• Strong Object-Oriented Programming concepts
What you’ll bring?
• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field
• 3-5 years of experience developing within the Shopify
• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML
• Strong hands-on experience in daily eComm execution and process optimization
• Interest in staying current and applying the most current best practices
• Able to work effectively in a fluid, fast-paced environment.
calling to clients while sitting at office
should be fluent in english
data will be provided
additional commission will be given
About Company :
Web: https://bottom-funnel.com/">https://bottom-funnel.com/
LinkedIn: https://www.linkedin.com/company/bottomfunnel/">https://www.linkedin.com/company/bottomfunnel/
LinkedIn: https://www.linkedin.com/company/blueberry-group1/">https://www.linkedin.com/company/blueberry-group1/
Bottom Funnel Technologies Private Limited is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve to live better when we really know them. That means understanding, respecting and valuing the diversity of unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses. We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.
Please find below-mentioned JD
Position: Graphic Designer + Client Acquisition Specialist
Employment Type: Employee - Full Time
Work Location: Jaipur, Rajasthan ( Work From Office Only)
Notice Period : Immediate -15 days, 30 Days only
Key Focus area: Photoshop & Illustrator/Corel Draw, Figma, Canva, Biteable, Client Acquisition, HTML 5, CSS3, JavaScript, React Js
Responsibilities -
- Create compelling and effective designs, print and digital media through Photoshop & Illustrator/Corel Draw, Figma, Canva, Biteable.
- Create branding & product videos for advertisement campaigns.
- Ideate & create packaging designs for our upcoming luscious food products!
- Ideate & create social media posts while collaborating with the marketing team.
- Collaborate with the team to ensure consistency of designs across various media outlets.
- Prepare and collaborate on making monthly marketing & design calendar.
- Maintain awareness of current industry and design standards, social media, in-market design trends.
- To be responsible for entire sales cycle from prospecting to close:
- Downloads & Paid subscribers for the Apps
- Subscribers/Sign-ups on the Community
- Be keenly interested in regular follow-up.
- Develop and maintain funnel cycles for selling/generation of revenue
- Understand needs/requirements of prospects and direct them to the right solution via products or services
- Mapping potential ambassadors, influencers, or customers permanently to convert opportunities into downloads and sales
Qualifications - Graphic Designer + Client Acquisition Specialist
- Bachelor's degree in Graphic Design or related field
- Experience in graphic design
- Strong communication, conceptual thinking, typography skills and design skills
- Portfolio of work
- Implement and expand referral program structure, accelerating the reach of our work and mission
- Work with the team to implement a Multi-Level Marketing strategy
- Graphic Design skills required for the position to manage and post on Social Media regularly (mandatory)
- Having exposure of HTML5, CSS3, JavaScript, React Js
Benefits:
- Opportunity to work on highly challenging international projects.
- Opportunity to travel & work with International clients.
- Flexible and friendly work environment
- Great organizational culture, focus on employee's well-being.
- Work-life balance.
- Be part of the best place to work for certified company
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design and quality products is important.
Responsibilities
-
Developing new user-facing features using React.js
-
Building reusable components and front-end libraries for future use
-
Translating designs and wireframes into high-quality code
-
Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills
-
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
-
Thorough understanding of React.js and its core principles
-
Experience with popular React.js workflows (such as Flux or Redux)
-
Familiarity with newer specifications of EcmaScript
-
Experience with data structure libraries (e.g., Immutable.js)
-
Knowledge of isomorphic React is a plus
-
Familiarity with RESTful APIs
-
Knowledge of modern authorization mechanisms, such as JSON Web Token
-
Familiarity with modern front-end build pipelines and tools
-
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
-
Ability to understand business requirements and translate them into technical requirements
-
A knack for benchmarking and optimization
2. Calling and fixing meets with their heads/executives
3. Understanding user needs and creating deal structures
4. Pitching and selling proposals, closing deals
In a mobile-first world, there is always an inevitable risk posed by cyber security concerns, which is addressed by our client through API-based solutions. They focus on securing mobile-first enterprises against new age cyber fraud. Their aim is to reduce risk and accelerate the growth of all mobile transactions.
What you will do:
- Planning and prioritizing different aspects of the end-consumer problems as a part of the design process
- Carrying out extensive user research, devising user journeys and understanding customer requirements with a first-principles approach
- Interacting and working closely with stakeholders across Product, Engineering and Marketing
- Effective communication with Front-end engineering on ensuring the last mile correctness of implementation
- Building and maintaining the design system and devising more components in alignment with the same
- Brainstorming ideas on the new age E-Commerce SaaS products and evangelising the design-thinking process inside and outside the organisation
Desired Candidate Profile
What you need to have:- Minimum 1 year of experience working on UX challenges on digital products
- Ability to understand fundamental goals of business both in short and long term aspects
- Appreciate behavioural analytics principles and emphasis on data-driven decision-making
- Excellent communication skills and the ability to articulate design decisions to the team and leadership
- Ability to collaborate with cross-functional teams to define, design and ship new features